RChase Computer Consulting

IT Security focus

2011-09-27T18:36:00.002-04:00

Hello everyone,
I know I have not written on this blog since January and I do apologize. There have been a few changes in my life since then so I just have not had time to write any articles. RChase Computer Consulting is still going strong and I am currently evaluating the best avenue to further continue this blog. One of the my changes in my life is the career path that is seriously interesting me these days....IT Security. I am currently going back to school to finish a BS degree in IT Security and hopefully I will also complete the CISSP certification soon thereafter. Over the past few months, I have done some IT Security related projects at my job and I very much enjoy this area of IT. I plan on continuing to write on this blog but with an IT security focus. Mostly this means I will start to focus articles related to firewalls, virus protection, hacker attacks, and PC security. I will still continue to consult about PC upgrades and repairs but IT Security will be the focus going forward. Stay tuned for what I am learning about IT Security.

Google Redirect Virus Issues

2011-01-20T13:36:00.003-05:00

Today I thought I would take a moment to discuss a serious issue that many of my friends and co-workers have experienced while doing Google web searches. There is something called the Google redirect virus which is an attack that hijacks Google search results and redirects the browser to unwanted malicious websites. The Google redirect virus is a well hidden malware program and its removal is nearly impossible under normal circumstances. Usually, TDL3 Rootkit or some other rootkit infection causes the Google redirect virus. It gets installed through a trojan horse and it hides your google search results and replaces them with spam advertisements or websites which promote malware or some other online scam. The Google Redirect Virus is not easily detected by Anti-virus programs and other security software and so its removal becomes even more difficult. By the way, it does not matter if you use Internet Explorer, Firefox or Google Chrome, the redirect virus affects all 3. Some people have even said that it affects other search engines such as Yahoo and Bing. I have only seen it affect Google searches.

I have come across this redirect virus over 30 times now and I've been able to clean it everytime. It is very difficult to clean manually so I recommend using an application known as FixRedirectVirus - a particular application which has been developed by a computer technician within the UK to eliminate the redirect virus on your computer. The owner of the software is so confident that the procedure will work that he is offering a 60 day full money-back guarantee. It may be worth it to get this issue resolved as fast as possible before it gets worse.

Download FixRedirectVirus

What to do When Your Favorite Malware Tools Fail

2010-12-01T16:50:00.003-05:00

Try another one! Recently, I ran into some hardcore malware that was undetectable when I used my normal favorite two removal tools: Malwarebytes and Superantispyware. Mostly, I run into this problem with root-kit malware that is apparently undetectable at times.

But then there is program called Hitman Pro 3.5 that I discovered recently which, no joke, found the root-kit within seconds of being launched. I sat there for 30-40 minutes with the other tools and they found nothing. Hitman pro 3.5 found the malware within seconds!!! I rebooted the device and problem was solved.

What I like about Hitman Pro is that there is an install option that allows you to just run it once. Since it is a free application (there is a paid version), running it once keeps you legal if you need to run it on multiple PCs for a business or company that will not spend money for a corporate license.

So the next time, you think you are out of options, get a second opinion from Hitman Pro.

Still Using Windows XP?

2010-08-09T21:46:00.004-04:00

Why? Ok, I guess I know the answer that most of you will give:

"It's stable."
"All my drivers are available."
"Windows XP has been around for so long, I trust it."

Ok, while those are valid and honest answers....the first two answers apply to Windows 7 also. The third will eventually apply, but why not take a leap of faith? The worst that can happen is that you put Windows XP back on your system and go back to a boring PC experience. Or you can get up to the 21 century by upgrading to Windows 7. Let me explain to you why I think it is a great idea to upgrade your PC to Windows 7, even if it is almost 3 yrs old or older.

I experienced a flawless Windows 7 upgrade back in February of this year. And when I mean flawless, I mean nothing went wrong, nothing was missing. Everything just worked. Now, I did do an upgrade from Windows Vista, but even if you have Windows XP, you can still install Windows 7, you would just need to back up your data first and then install a fresh copy because there is no upgrade path from XP to Windows 7. I applaud Microsoft for this decision.....it would be like upgrading from a bike with training wheels to dirt bike....they are not the same.

Anyway...since February, my Windows 7 PC has not crashed, bluescreened or locked up at all. I can not say that for when it was Vista. And even though Vista did not crash as much as XP did and still does for people, it was extremely slow and a huge memory hog. Windows 7 is not like that, at least for me. My 3 yr old PC feels like I just purchased it from Dell again.....6 months later....still feels like that.

Look, I know not everyone will be able to upgrade to a new OS without buying some more RAM or maybe a new video card but most likely it will still come out cheaper to do a custom upgrade than to purchase a brand new PC or laptop right now. Check out some prices and see if it will benefit you.

Website Promotion leads to traffic increase

2010-07-28T23:29:00.002-04:00

Hey everyone....
Ok, I promise to get back to some real tech articles soon. I just have to write this article about promoting your blog or website. If you don't already know by now, last week, I was a featured guest on a Ustream show on channel Wildstyle Live! The show is hosted by a good friend of mine and the show discusses DJ stuff including music and news relating to the industry. I was a guest last week and the topic of discussion was computers. We discussed the importance virus protection, PC upgrades and repair, and some other computer related topics. Oh yeah, and a little about some Macs too.

Anyway, since being on the show, my blog RChase Computer Consulting was accessed over 35 times just from a 1 hour show broadcasted live on the internet. Now I know from talking with DJ Wildstyle that his show is rapidly growing in viewers each month. Last month, over 19,000 viewers watched his show! Those are some awesome stats for a show that only has about 47 episodes thus far. So just by being promoted and talked about on DJ Wildstyle's show will earn my blog some good promotion too.

So, what does all this mean? PROMOTION, PROMOTION, PROMOTION. Besides the help of Wildstyle LIVE!, Mastermindz Promotions helped out on facebook. The more promotion you can give your business, the more visitors and exposure you gain from it.

If you missed me on the show, you can watch the episode again here:

Wildstyle LIVE: Episode 47

RChase Computer Consulting stats

2010-07-19T22:23:00.006-04:00

Hey everyone,

I thought I'd write a short article about some websites stats to get ready for my appearance on Wildstyle Live! this Thursday. RChase Computer Consulting has been viewed over 24,000 times since April of 2008 (beginning of blog) with an average daily view of about 28. I know that may not seem like alot to most people, but I amazed when I look at the stats and what people search for to find RChase Computer Consulting. One of the most popular pages is the article that I wrote about using the HP System Recovery disks. Another popular page is about converting a VHD file to XVA format. I know, it sounds boring, but apparently, people are still searching on how to do it.

Anyway....I am not bragging at all. Like I said, I am amazed at how writing a few tech articles can turn into something so needed by others out there. I read many tech blogs myself and appreciate them when I find an answer to a problem. So my goal is to help others the same way.

RChase Computer Consulting has been viewed all around the world, just take a look at the map below:

Ok, I hope this helps get to know me a little bit. I look forward to chatting with some people this Thursday @ 8pm on WildStyle Live!

RChase Computer Consulting to be featured on Wildstyle Live Ustream channel

2010-07-09T16:14:00.004-04:00

I know.....I have not written any articles in a few months. Honestly, I have spending time with my family and I recently took over the Media Ministry at Living Water Church. I've been re-designing the church website using Wordpress (sorry Blogger fans) and I may migrate this site to a wordpress site as well.

Today, I wanted to let you know that on July 22nd, I will be the guest speaker on my good friend DJ WildStyle's show which is broadcast live on Ustream.tv every Thursday @ 8pm. On his weekly show, he discusses many topics ranging from current music news to of course DJ stuff! As his guest, I will be discussing computer issues such as PC upgrades, removing viruses and I may talk about a Mac or two since I recently got an iPhone.

Be sure to tune into Wildstyle Live! on 7/22/2010. You can chat with us and I believe DJ Wildstyle may have some prizes for anyone that listens the following week.

Flawless Windows 7 upgrade

2010-02-12T09:33:00.001-05:00

A couple of days ago I decided to upgrade my 3 year old Dell PC runnning Windows Vista Home Premium to Windows 7 Professional. I know what some of you are thinking, why upgrade to Windows 7 on a 3 year old PC, right? Well, there are two good reasons. One, I have a free copy authorized by my college and secondly, I need to learn as much as possible about Windows 7 so I can stay current with the times.

Now for the flawless upgrade information.....I inserted the Windows 7 DVD and ran setup. About 1 hour later, I had what feels like a brand new PC. Windows 7 is definitely faster than Windows Vista.....and all of my programs work perfectly. Infact, my Madden 2008 PC game runs twice as fast and the graphics are enhanced even with my current nVidia GeForce 8400 GS video card. The game ran OK under Vista but sometimes it would lock up on me.

So there you have it...at least one success story of a successful upgrade from Windows Vista to Windows 7. have you upgraded to Windows 7 yet?

SuperAntiSpyware better than Malwarebytes Anti-Malware?

2009-12-02T09:14:00.001-05:00

The answer to this question depends on which type of spyware or malware your PC has been attacked by. Recently, a variant of the Vundo trojan blocked me from installing Malwarebytes and that never happened before. So, I remember reading on Technibble an article about another spyware removal tool called SuperAntispyware. I installed this new tool and immediately, it detected the Vundo variant plus about 200 other issues. SuperAntiSpyware is free to install and use and is now being added to my personal tool list for spyware and malware removal. Of course, the free version does not auto-protect the computer so you would need to purchase the Professional addition to enable that support. But from all of the reviews on Technibble, it is definitely worth it.

Here is a link to download either version: SuperAntiSpyware

Windows 7 for $30

2009-10-22T09:32:00.003-04:00

I just came across a website that has partnered with Microsoft to sell Windows 7 for only $29.99. Only requirements is that you be currently enrolled in an approved list of colleges or universities. Microsoft will verify that you are a student so I suggest not trying to sneak your way in to purchasing Windows 7 for only $30. Make sure your PC can handle Windows 7 before deciding to purchase it.

Purchase Windows 7 for $30

Degree vs Certification: Part 2

2009-10-15T07:42:00.003-04:00

A couple of years ago, I wrote an article about whether or not getting a college degree was better than getting some IT certifications. This is part two of that thought process. Its been almost two years since I wrote about getting a degree vs certification and I mentioned in the article that I was going to go back to school to finish my degree. Well, I am almost done, this should be my last semester. I will graduate with an Associates Degree in Computer Networking Technologies. It might be considered a basic degree but none the less, I finished. Now I need to decide if I am also going to get some certifications. I am pretty sure that I will, I just need to figure which path to take. Microsoft or Cisco? Or both? Well, I found an article that discusses the topic of possibly getting both, a degree and certifications. And I think I finally agree. Getting both will help me in the long run and I would only need to continue updating my certifications when they expired. My degree will never expire, it will always be there on my wall somewhere showing that I finished it. IT Certifications expire as fast as the technology changes. Study hard folks.....

Here is a link to the article from Microsoft's Born to learn blog: Born to Learn

Troubleshooting screen flicker

2009-09-08T18:36:00.002-04:00

I was going to title this article, "The case of the flickering LCD" but I figured I just title it something simple and to the point. Plus, that title kind of sounded like the article might be related to some criminal activity or some Sherlock Holmes type stuff....anyway....here is what happened:

I recently came across an HP laptop that had an LCD that would flicker after a few minutes of being turned on. It was on a docking station, plugged into a power strip with the original A/C adapter for the docking station. So I began trying to troubleshoot the issue and began narrowing down what I could to determine if there was a power issue or an LCD issue. It really could only be either one of those problems, there is not much else that can cause a screen to flicker.

So, I first decided to troubleshoot the power situation. I removed the laptop from the docking station and at the same time, decided to plug the laptop directly into a wall outlet with the original laptop A/C adapter (not the docking station one). Result: LCD still flickers. The only common item at this point is the laptop. I tried another wall outlet, no help. I tried another A/c adapter, LCD still flickered.

Next step, I took the laptop to a completely different area in the office.....guess what, it stopped flickering. (Don't get too excited yet). I proceeded to get with our office maintenance to have them check the cubicle for electrical issues. They actually came back to tell me that they found some loose wires which they repaired. (Again, don't get too excited). I tried the laptop again at the client's desk....LCD began to flicker again, but not right away like before.

To make a long story short......when the laptop was at my desk, it did eventually flicker, it just took longer. Not sure why. After waiting 45 minutes or so, it did begin to flicker. So, my last option was to assume that there was an issue with the LCD. One interesting thing is that the laptop LCD NEVER flickered while it was on battery power!!! Very interesting and HP had no idea about this.

The solution that HP stated they repaired was the LCD, a fan (not sure which one) and they replaced the laptop battery. Luckily, all of this was still covered under warranty.

Do you have any laptop LCD flicker stories?

Bluescreen error? Use this tool to view details.

2009-08-13T15:14:00.003-04:00

Sorry for the long break in posting. I've been very busy in the past few weeks. Mostly moving into my very first home! Well, back to business, I have had some interesting computer problems at work lately so I will be posting the computer troubleshooting steps I took to fix them.

In the meantime...checkout the cool tool that was posted on Technibble this week. Bluescreens happen, period....there is no way to not get one if you are using any Microsoft Windows flavor. From windows 95 to Windows 7, bluescreens happen. The below listed tool may help figure out what caused the bluescreen which might help you troubleshoot the issue further to resolve the problem.

Check out the article here: BlueScreenView

Publisher 2007 hotfix now available

2009-07-07T08:11:00.004-04:00

As promised, Microsoft finally released the Publisher 2007 hotfix. The fix is due to an issue that Microsoft actually "broke" while releasing Office 2007 SP2. In my opinion, this issue should have been fixed sooner but Microsoft would rather you uninstall SP2 while waiting for them to work out the details with the hotfix. Why would you want to uninstall a Service Pack, which is usually includes security updates? By doing so, we (the Office 2007 users) could potentially corrupt our PCs or make them vulnerable for attack because of an issue that Microsoft themselves caused in the first place? I know, they have to cover themselves, but at least they could have acknowledged the fact that there was an issue.

Anyway, enough ranting... here is the link to the hofix: Publisher 2007 hotfix.

Are you tired of issues like this? There are free office suites out there. Check them out if you are not happy with Microsoft Office.

Office 2007 SP2 breaks Publisher files

2009-06-12T15:02:00.004-04:00

I know what you are thinking, "Why would Microsoft release a major Service Pack that might cause an issue?" It does happen every so often and its not usually known in the public because of course that would make the company look bad. But that is not even the issue here, let me give you the whole story:

Within the past month, Office 2007 SP2 was released through Windows Updates. Most likely, everyone installed the update without any trouble. But suddenly, you attempt to open one of your MS Publisher files and get an error message like this: "Publisher can not open the file." You click OK and then the application closes. Apparently, the Office 2007 SP2 install has somehow denied the ability to open Publisher files, including a brand new file that you save. Once that new file is saved and you attempt to open it again, NOPE, it doesn't open. Of course I started the usual google search for this problem and I came across a forum (actually its the Microsoft Technet forum) and beginning around the end of May is when people starting complaining.

Well almost a month has gone by and yup, you guessed it, no public word from Microsoft on the issue. So I contacted them and this is exactly what they said: "We are aware of the Office 2007 Publisher issues after installing SP2. This issue will be resolved and released into Windows Updates by the end of June." The end of June??? That is basically 2 weeks from now! The only possible workaround they mentioned was to remove SP2 but then it will just reinstall itself again through Windows Updates unless you block it until the fix is released.

I understand things break sometimes, but just be honest about it. The fact that Microsoft has not publicly responded just shows that they could care less about customer service. Not to mention we (the Office 2007 users) have to wait for a fix that they broke to begin with. Maybe its time to be reminded of other office suites, free ones for that matter.

Has the installation of Office 2007 SP2 affected you at all? Let me know.

Update: Microsoft has released the Publisher 2007 hotfix

PC Maintenance tip of the week: Defrag PC

2009-05-28T15:13:00.001-04:00

Is it time to defrag your PC? Overtime, files get fragmented due to copying & moving files around, deleting files or installing applications on the hard drive. For example, let's say you had lots of music on the hard drive but decided to delete it. Now, all of the space where the music was is empty and ready for more files to be stored. Problem is that depending on how big the next program or file you attempt to install is, it may just not "fit" into the empty space vacated by the previous music files. Windows may have to find the next available space to finish the install of the program or file. This is what causes the fragmentation of the hard drive, which can cause the PC to respond slower because it has to work harder to find all of the files related to the program or application you are trying to access.

Solution: Defrag PC on a regular basis if you do alot of moving, copying or deleting of files or programs. On Windows XP, you can schedule a defrag or start one manually. Windows Vista attempts to automatically defrag when the PC is idle (but it is also scheduled to defrag as well by default).

HP System Recovery Actually Works

2009-05-14T22:10:00.004-04:00

Most name brand PCs out there come with some type of System Recovery feature. I recently repaired a co-worker's PC by using the HP system Recovery option by pressing F10 during the initial HP boot screen. Basically, it was a last resort option for me. I tried every computer troubleshooting technique that I knew to fix this problem which happened to be the fact that the PC would not boot completely to the desktop. No icons or shortcuts, just a desktop background and that's it. I tried safe-mode, last-known good configuration, XP System Restore and nothing worked. I even tried creating a new user profile......same problem. I knew that I could still run the HP System Recovery option so I went ahead and backed up all of the data on another hard drive. I always back up the data first, just in case something goes wrong.

The next step was to restore the data. I reinstalled the hard drive, then powered on the PC. I pressed F10 to begin the HP System Recovery process. During the process, I was reminded that the data would be lost Windows XP would be reinstalled along with any original HP applications that came with the PC during initial purchase. All other applications would have to be reinstalled. The whole process took one hour from start to finish.

Then to my surprise, when I returned to check the PC, all of the data was still there! And the System Recovery process completed successfully. Maybe I did not read the entire warning message correctly but I thought the data would be deleted. It saved my 3 hours of restoring the data. Everything was then back to normal. My co-worker was happy and so was I!

Have you had any success restoring PCs? Let me know.

IE8 SmartScreen Filter blocks malware

2009-05-04T10:32:00.005-04:00

Windows XP or Windows Vista users who have their automatic software update turned on will be notified that Internet Explorer version 8 is now available for download.

The new version runs faster and smoother than version 7 according to the author of the article at The Washington Post.

One of the new features is called SmartScreen Filter. This feature blocks phishing sites but the article mentions that this does not work well against the top sites that distribute rogue anti-virus products. Of course Microsoft believes otherwise, take a look at what they say the filter does:

SmartScreen’s malware protection focuses on identifying and blocking sites on the web that are distributing malicious software. As a reputation-based feature, SmartScreen can block new threats from existing malicious sites, even if those threats are not yet blocked by traditional anti-virus or anti-malware signatures. In this way, the SmartScreen filter complements traditional anti-virus products by providing additional dimensions for both identification and protection. For comprehensive protection from malware, we highly recommend that users also install traditional anti-virus products and keep them up to date.

You can read more about Internet Explorer 8 and its SmartScreen filter here: IE8

Privacy Policy

2009-05-04T09:40:00.004-04:00

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If you wish to opt out of Advertising companies tracking and tailoring advertisements to your surfing patterns you may do so at Network Advertising Initiative.

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RChase Computer Consulting uses outside ad companies to display ads on this blog. These ads may contain cookies and are collected by the advertising companies and I do not have access to this information. I work with the following advertising companies: Google Adsense, BlueHost, and possibly Project Payday. Please check the advertisers websites for respective privacy policies.

Upgrading template today

2009-04-27T14:41:00.003-04:00

Today, RChase Computer Consulting is under going an upgrade. Things make look funny throughout the day......hopefully, if all goes well, the new template will be in place by tomorrow morning. Stay tuned for future posts relating to Windows XP, Windows Vista and computer troubleshooting.....

Print jobs Backwards After SP3 Installed

2009-04-07T21:38:00.003-04:00

Today, I came across a client that had some print jobs that were printing out backwards. Never having seen this before, I had to make sure she was telling the truth so I printed a test page from her HP Officejet printer at her desk. Sure enough, the test page printed out backwards. I had no idea why this happened. The only thing that was different in the past few days was that we (meaning the IT dept) did a mass install through WSUS of Windows XP SP3. Apparently, SP3 was the culprit although I am not sure why but here is what happened:

On the print preferences tab of the print queue, there was an option called "mirror image". Somehow, it much have been turned on which causes print jobs to come out backwards. I turned the feature off and printed another test page with no issues. This did not seem to affect network printers, just her local desktop printer.

To give proper credit, I found the solution here: Microsoft Technet

Apparently, this may only be happening if its an HP Officejet printer. Has this happened to you? Do you know why SP3 may have caused this change? Let me know.

HP Officejet Installation issues again

2009-04-03T16:19:00.003-04:00

A few months ago, I wrote about having some installation issues with an HP Officejet 7680. Well, I might as well go on record to say that these installation issues occur with most HP Officejet models. I attempted to install an Officejet 6310 today and the same HP installation issues occurred.

At about 25 minutes into the 6310 install, the installer got stuck at 96% and stayed there for another 20 minutes or so before I gave up. This should not be the case. So I decided to unplug the USB cable, and suddenly, the installation finished!. But I was very suspicious so I opened the HP Solution Center and of course, I get the following message:

No HP devices detected. HP solutions Center will close now.

(So basically, the 6310 installation is now corrupt.)

Here is what did to fix the installation issues for the Officejet 6310, you can try it for the Officejet 7680 too, but good luck!

1) Remove all HP software from add remove programs.(in both cases, the client had older printers & scanners installed previously).

2) End any remaining HP****.exe tasks running in task manager.

3) Delete all HP and Hewlett Packard folders located in these areas:
c:\program files\hp
c:\program files\hewlett packard
c:\program files\common files\hp (or hewlett packard or both)

4) Delete all HP & Hewlett Packard registry entries found (do at your own risk).

5) Download latest full software package from HP.com for the correct model Officejet device.

6) Reboot PC and then install HP Officejet 6310 again using the file you just downloaded and not
the install CD.

I can not guarantee this will work for you, but nothing else I found online worked.

Did you have success? Let me know.

error 53 not enough storage

2009-03-17T23:08:00.003-04:00

Computer troubleshooting usually involves time and patience when you get such errors as in the title of this article. Yesterday, on a PC with Windows XP SP3, a client received the following error while working in a Sharepoint website:

Error 53, not enough storage to complete the command.

While troubleshooting this error across multiple IT forums, I found the following suggestions that did NOT work:

1) Problem is due to not enough RAM (not true, PC has 2GB of RAM which rarely goes past 1GB during daily use)

2) Move the paging file to another hard drive. (Did not try this because it sounds stupid for the above error message)

3) Try upgrading Internet Explorer to IE7 or IE8. (I did this, but it did not solve the issue.

4) The last thing recommended was to remove .NET Framework 3.5 SP1 which also did not help.

I said all of the above to help the next person having the same error 53 message....I am 99% certain that the ONLY issue is that the person's Windows profile became corrupt. Usually, when this happens, you can not un-corrupt the profile.

To fix it, create a new profile and move the data back from the old to the new profile.

That's it, simple as that. I came across this solution because I decided to logon to the PC myself and I tried exactly what the client was doing at the time and I did not get the error 53 message. I then renamed his windows profile and had him logon like he was a new user and just like that, the error was gone.

Moral of the story....when weird stuff happens like this, just try making a new Windows profile first or logon to the PC as another user to see if the same errors still happen with that profile. If they do, then something else is wrong, but if not, its safe to say the Windows profile became corrupt.
Has something like this happened to you recently?

Windows 7: Build 7048 is here

2009-03-13T08:49:00.003-04:00

Windows 7, build 7048, which incorporates many noticeable changes since the previous versions especially when compared to the public beta build 7000 has already been leaked online. I honestly think Microsoft "lets" this happen on purpose so they can get beta testers trying it out faster.

Build 7048 was said by some sources to be the Release Candidate build, which is currently scheduled for sometime in April. So we could possibly be seeing the Release Candidate for Windows 7 if you can get your hands on one but you will have to get it from one of the popular torrents.

Perhaps the most notable change of all is the ability to uninstall and exclude Windows staples such as Windows Media Player, Windows Media Center, Windows DVD Maker, Windows Search, Handwriting Recognition, Windows Gadget Platform, Fax and Scan, XPS Viewer, and yes, Internet Explorer 8. Without Internet Explorer 8 installed, users will have to install some other browser for any hopes of accessing the World Wide Web.

Even so, build 7048 looks to be as close to a Release Candidate as Microsoft can get. Any more changes and they'll have to change the name again. What are your thoughts about this release?

WhoCrashed tool diagnoses BSOD

2009-02-03T17:54:00.004-05:00

During a recent Blue Screen of Death, (a.k.a BSOD), I was doing some research in Google when I came across a repair tool called WhoCrashed. When a system crashes, it leaves behind something called a “crash dump” usually in the form of a BSOD, (which means Blue Screen of Death). This crash dump contains information about what happened and in order to read it on a system you need to download and install Microsoft's debugging tools, its dependencies called “symbols” and run some commands. WhoCrashed is designed to read the crash dump files with a single click. Just open it, press “Analyze” and it will tell you what driver/hardware caused the BSOD.While it wont tell you exactly what happened, it lists a hardware error message or a driver file that failed which you can Google and find the cause of the BSOD.

Download from Official Site -716kb

More information: Resplendence.com