NEWS RELEASE

Media Inquiries:

Matt Everly, 1Call

608-838-4194

maeverly@amtelco.com

Lynn Newman, Avaya

908-953-8692

lynnnewman@avaya.com

AMTELCO Solution Now Rated “Avaya Compliant”

• Mass Notification application is compatible with key Avaya telephony solutions

• Provides all medium to large Business and Government markets large-scale, instant communication notifications in time-sensitive critical situations

FOR IMMEDIATE RELEASE: Tuesday August 11, 2009

McFarland, WI — AMTELCO, a leading provider of customized call center innovations and software applications, today announced that its RED ALERT Emergency Notification System is compliant with key telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.

The RED ALERT Emergency Notification System helps businesses efficiently notify and communicate with any number of recipients in a matter of minutes. RED ALERT is widely used in healthcare organizations, higher educations institutions, the military, government, the hospitality industry, and large commercial business where global synergy is a must. The application now is compliance-tested by Avaya for compatibility with: Aura Communication Manager 5.2.

AMTELCO’s President Tom Curtin had this to say about RED ALERT’s Avaya Compliancy, “We are very pleased to have AMTELCO’s RED ALERT Emergency Notification System be certified as Avaya compliant. Gaining Avaya compliance for AMTELCO’s RED ALERT System will be especially beneficial to our diverse and mutual customer base. Innovations originating from standards-based platforms assist our customers in incorporating new technology easily and cost effectively. We are looking forward to continuing our long-standing, great relationship with Avaya.”

One of the companies benefiting from the interoperability of AMTELCO and Avaya solutions is Anne Arundel Medical Center (AAMC) in Annapolis, Maryland.

“Quality and patient safety is paramount at AAMC, and this just seemed like a perfect solution for us. We particularly appreciate the updates that increase the efficiency and capabilities of the system,” stated AAMC Telecommunications Manager Kevin Burns.

AMTELCO is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, AMTELCO is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like AMTELCO who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

Other AMTELCO products that have received the DevConnect Compliant Award include the Infinity call center application, the eCreator browser-based scripting application, and the Infinity IS Soft Agent application. AMTELCO is committed to continually improving the integrations between the AMTELCO and Avaya products, helping improve AMTELCO/Avaya customers’ communications.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About AMTELCO

AMTELCO is a leading provider of sophisticated call center and communication application solutions. With a strong background in the telephone answering service industry, AMTELCO’s primary focus is to design systems that offer cutting-edge technology, which reduces labor costs and increases profitability. Today, AMTELCO’s specialized Call Center Innovations are recognized throughout the industry for improving customer service with straight-forward procedures and trouble-free system maintenance. For more information on the RED ALERT Emergency Notification System please visit www.redalertsystem.com. For more information on AMTELCO please visit www.amtelco.com. For more information on AMTELCO’s 1Call Healthcare Division please visit www.1call.com.

The RED ALERT Event and Emergency Alert system is currently being used by a number of corporations, healthcare organizations, and pharmaceutical companies. RED ALERT automatically contacts employees and customers, gives them vital information, and receives responses quickly and easily. RED ALERT is extremely easy to set up and use, and features Web-based alert triggers and administration applications, real-time monitoring, and detailed reporting.

GSA is the federal government’s premier acquisition agency. The GSA mission for its agencies, according to GSA Acting Administrator, David L. Bibb, is “to provide them with innovative solutions, and the right services at the right time, and at the right price so that they are free to concentrate on their missions.”

AMTELCO President Tom Curtin stated, “The GSA certification gives us the opportunity to implement RED ALERT more quickly in various Federal Government Institutions, including FEMA, Homeland Security, VA Healthcare facilities, and the Military. RED ALERT’s fast alert process makes it possible for these agencies to respond faster in all types of situations.”

For more information on the innovative RED ALERT system, call (800)380-7345, (608)838-4194, visit www.redalertsystem.com, or e-mail redalert@amtelco.com.

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The 1Call Division of AMTELCO is pleased to announce that the Red Alert Emergency and Event Notification system now features industry-standard ESRI® and Google mapping capabilities, significantly enhancing the ability to quickly trigger alerts for specific geographic areas. The enhanced mapping capabilities make Red Alert the ideal system for triggering alerts for community disasters, biohazards, evacuations, severe weather, and more.
Alerts can be issued for campus locations, neighborhoods, cities, entire counties, or one or more states or provinces. To define an area, the alert issuer simply draws a box, a circle, clicks to create a polygon shape, or enters a radius and clicks on the map. Red Alert shows a list of responders in that area for review. Red Alert issues alerts by phone, mobile phone, SMS, e-mail, pager, fax, or a number of other methods.
In addition to mapping, other  recent Red Alert additions include:

HL7 Interface
Expanded Multilingual Capabilities
Interactive Real-Time Monitor
Survey Capabilities
Improved Administrative Security
Custom Group and Fields
Expanded Reporting

For more information on saving time, reducing errors, and speeding response time with Red Alert, contact 1Call at (800)356-9148, (608)838-4194, visit www.redalertsystem.com, or                e-mail redalert@1call.com.






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