Blog Description en-us Fri, 03 Dec 10 00:46:00 UT Fri, 03 Dec 10 00:46:00 UT http://blogs.law.harvard.edu/tech/rss Marqui 6.0 hiroshi tamate System Administrator redknee_bloghttp://feedburner.google.comhttp://feedproxy.google.com/~r/redknee_blog/~3/lqNaKSIABWY/the-role-of-social-media-to-drive-down-costs-and-increase-loyalty-heats-up.aspx<strong>Why service providers should assess the role of social media today.</strong><img src="http://feeds.feedburner.com/~r/redknee_blog/~4/lqNaKSIABWY" height="1" width="1"/>Wed, 16 May 12 16:00:00 UThttp://www.redknee.com/blog/the-role-of-social-media-to-drive-down-costs-and-increase-loyalty-heats-up.aspxhttp://feedproxy.google.com/~r/redknee_blog/~3/lFjHAUDRkKc/profit-that-never-was-ignoring-interconnect-gives-false-profit-margins.aspx<p style="text-align: justify;">When calculating customer profitability, Communication Service Providers (CSPs) rarely factor in the true cost of interconnect. Often profitability is reported based using estimates and not actual subscriber interconnect charges. In today&rsquo;s marketplace where bundles for everything from calls to data and all inclusive packages becoming more prevalent, CSPs can no longer accurately determine profit margins without inclusion of multiple interconnect partner charges, nationally and internationally.&nbsp;</p><img src="http://feeds.feedburner.com/~r/redknee_blog/~4/lFjHAUDRkKc" height="1" width="1"/>Wed, 18 Jan 12 19:30:00 UThttp://www.redknee.com/blog/profit-that-never-was-ignoring-interconnect-gives-false-profit-margins.aspxhttp://feedproxy.google.com/~r/redknee_blog/~3/U1MTQRMuTIQ/in-search-of-a-world-class-customer-experience.aspx<strong>What is a world class customer experience?&nbsp; Who defines it, and how do you measure it?<br /> </strong><br /><img src="http://feeds.feedburner.com/~r/redknee_blog/~4/U1MTQRMuTIQ" height="1" width="1"/>Thu, 28 Apr 11 18:45:00 UThttp://www.redknee.com/blog/in-search-of-a-world-class-customer-experience.aspxhttp://feedproxy.google.com/~r/redknee_blog/~3/7zrHi_q-UVc/the-importance-of-billing-and-charging-for-mvno-success.aspx<strong>What are the variables that define an MVNO's ability to differentiate?</strong><br /> <br /><img src="http://feeds.feedburner.com/~r/redknee_blog/~4/7zrHi_q-UVc" height="1" width="1"/>Thu, 24 Mar 11 19:15:00 UThttp://www.redknee.com/blog/the-importance-of-billing-and-charging-for-mvno-success.aspxhttp://feedproxy.google.com/~r/redknee_blog/~3/eB1_kISM7X8/take-control-of-your-policy-decisions.aspx<strong>When subscribers overburden networks, or go over their minutes and incur penalties, is it because they don&rsquo;t understand their voice and data plans, or is it because service providers don&rsquo;t understand their subscribers?</strong> <br /> <br /> <br /><img src="http://feeds.feedburner.com/~r/redknee_blog/~4/eB1_kISM7X8" height="1" width="1"/>Fri, 25 Feb 11 22:45:00 UThttp://www.redknee.com/blog/take-control-of-your-policy-decisions.aspxhttp://feedproxy.google.com/~r/redknee_blog/~3/RN1UFTb0xw8/investing-in-longterm-mvno-success.aspx<span style="color: #1f497d;"><strong><span style="color: #000000;">MVNOs should invest in monetization and personalization solutions to develop a culture of service, pricing, and customer care innovation as early as possible.</span></strong><br /> </span><br /> <br /> <a href="http://http://www.redknee.com/blog/redknee-and-kpn-to-speak-on-day-1-of-gsma-mobile-world-congress.aspx" target="_blank"></a><img src="http://feeds.feedburner.com/~r/redknee_blog/~4/RN1UFTb0xw8" height="1" width="1"/>Mon, 14 Feb 11 17:30:00 UThttp://www.redknee.com/blog/investing-in-longterm-mvno-success.aspxhttp://feedproxy.google.com/~r/redknee_blog/~3/PKgqN_-WJvE/redknee-and-kpn-to-speak-on-day-1-of-gsma-mobile-world-congress.aspx<span style="color: #ff0000;"><strong><span style="color: #000000;">Redknee&rsquo;s CEO, Lucas Skoczkowski, and Fernando Reymundo, CEO at KPN Spain, will join a leading line up of industry experts and present together at GSMA Mobile World Congress 2011, in Barcelona, Spain, on the 14th of February.</span></strong></span><img src="http://feeds.feedburner.com/~r/redknee_blog/~4/PKgqN_-WJvE" height="1" width="1"/>Fri, 11 Feb 11 17:30:00 UThttp://www.redknee.com/blog/redknee-and-kpn-to-speak-on-day-1-of-gsma-mobile-world-congress.aspxhttp://feedproxy.google.com/~r/redknee_blog/~3/UQNq5k52Z4A/operators-seek-longlasting-subscriber-relationships.aspx<span style="color: #000000;"><strong>What do you need to know about your subscribers to encourage longer and more profitable subscriber relationships?</strong></span><img src="http://feeds.feedburner.com/~r/redknee_blog/~4/UQNq5k52Z4A" height="1" width="1"/>Tue, 01 Feb 11 21:15:00 UThttp://www.redknee.com/blog/operators-seek-longlasting-subscriber-relationships.aspx