Refurbished Medical Imaging Industry Blog

Who Pays When My Machine Fails

andy.owen@blockimaging.com (Andy Owen) — Wed, 13 May 2026 13:20:54 GMT

If you're a radiology leader deciding how much uncertainty your department can tolerate, this breakdown is for you. Learn the difference between preventative maintenance-only coverage and full-service contracts for radiology equipment. We think that at the end of the day, service strategy is more of a risk decision than a budget decision. Preventative maintenance can lower monthly costs, but the provider takes on the financial burden when major failures happen. Full service typically includes maintenance, parts, labor, and travel, reducing surprise expenses and downtime risk. The right choice will depend on your equipment usage, clinical importance, and your organization’s ability to absorb repair costs.

EOS Letter Why You Don't Need to Panic

andy.owen@blockimaging.com (Andy Owen) — Wed, 13 May 2026 12:58:51 GMT

If you're feeling pressured by End of Service notices? You're not alone. Receiving an EOS letter shouldn't trigger panic, but should trigger planning. EOS does not automatically mean a system must be replaced immediately. Instead, you should clarify what support is ending, review recent service history, assess the real operational and financial risk, and explore alternatives beyond OEM replacement. Staying calm, asking the right questions, and evaluating all options protects both budget and operations.

7 Steps BEFORE your Medical Imaging System Loses Support

andy.owen@blockimaging.com (Andy Owen) — Tue, 12 May 2026 18:11:17 GMT

As an imaging administrator or department leader responsible for equipment lifecycle decisions, it's helpful to know what to do after you receive an EOS letter. This video focuses on proactive planning before imaging equipment reaches end of service, helping you gain more control, better pricing, and fewer disruptions. We'll go over tactics like confirming EOS dates, evaluating system performance, identifying vulnerable parts, exploring upgrade options, seeking independent service input, starting budget discussions early, and documenting findings. Remember, early preparation creates leverage and flexibility, helping you avoid rushed replacements and make smarter long-term decisions about maintaining, upgrading, or replacing equipment.

5 Questions to Ask Before Signing a Service Contract | Block Imaging

joel.merren@blockimaging.com (Chris Kinnas) — Wed, 01 Oct 2025 12:58:53 GMT

End of Life vs. End of Service: A Comprehensive Guide | Block Imaging

joel.merren@blockimaging.com (Chris Kinnas) — Mon, 04 Aug 2025 20:20:00 GMT

“End of Life.” "End of Service." Sounds intimidating right?

The Best Pre-Owned Mammos in 2025 | Block Imaging

jason.block@blockimaging.com (Jason Block) — Tue, 13 May 2025 19:54:00 GMT

After 25+ years in the imaging space, we’ve had a front row seat to the “who’s who” of mammography systems.

Screen Won't Boot Past 5 Arrows? Try This! | Block Imaging

matt.lenart@blockimaging.com (Matt Lenart) — Mon, 07 Apr 2025 20:27:37 GMT

If your system is stuck and fails to boot past the "Five Arrows" screen, there’s a high chance the culprit is something surprisingly simple: the coin cell battery on your SBC (Single Board Computer). Luckily, this is an easy and inexpensive fix. Here's how to get your system up and running again.

The 5 Most Common OEC 9800 & 9900 Issues | Block Imaging

matt.lenart@blockimaging.com (Matt Lenart) — Mon, 07 Apr 2025 20:25:50 GMT

Whether you’re on hospital staff or an engineer just unfamiliar with OEC C-arms, these five service calls are the most common issues we help people troubleshoot. Hopefully this quick guide saves you time, reduces system downtime, and keeps things moving for your patients or customers. So without further ado, here are the five most common issues we gets calls about.

Experiencing Communication Failure on a C-arm? | Block Imaging

matt.lenart@blockimaging.com (Matt Lenart) — Mon, 24 Mar 2025 18:03:02 GMT

Getting a Communication Failure Error is a common C-arm issue, but there's a fairly easy fix. We'll guide you through the most common cause and solution. As always, if this doesn't work, reach out to us - we'd love to give you a hand.

Pre-Charge Voltage Error on a C-Arm? 3 Common Causes | Block Imaging

matt.lenart@blockimaging.com (Matt Lenart) — Thu, 13 Mar 2025 14:21:35 GMT

Getting a pre-charge voltage error right away on your OEC C-arm definitely throws a wrench into your plans for the day. But luckily for you, we've got a troubleshooting guide that will guide you through the three issues it could be and ways to fix each one.