News
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06 Apr 2026 / AI Technologies
The ethical implications of Anthropic's feud with the Pentagon
The Anthropic-Pentagon feud highlights a broader shift in AI governance, where ethical constraints, vendor policies and legal frameworks are redefining control and accountability.
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03 Apr 2026 / Threats & Vulnerabilities
News brief: Iran cyberattacks escalate, U.S. targets named
Check out the latest security news from the Informa TechTarget team.
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02 Apr 2026 / Content Collaboration
Box consolidates AI tools, adds 'super agent' for complex tasks
Box Enterprise Plus and Enterprise Advanced users can take new AI functionality for a spin.
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31 Mar 2026 / Data Management Strategies
Redpanda launches streaming engine optimized for AI
By integrating workload types, the vendor is simplifying data streams for AI while also differentiating itself from its closest competitors.
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31 Mar 2026 / Marketing & Sales
Salesforce Agentforce head discusses future of AI agents
This is how agentic AI plays out in your Salesforce instance.
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27 Mar 2026 / Threats & Vulnerabilities
News brief: U.S. absence at RSAC sparks leadership concerns
Check out the latest security news from the Informa TechTarget team.
Technology Insights
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03 Apr 2026 / Planning and Management
Why maximum tolerable downtime is a key business metric
Downtime cannot be eliminated, but it can be governed. By defining maximum tolerable downtime, data leaders align recovery planning with business priorities and risk tolerance.
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03 Apr 2026 / Marketing & Sales
How to choose a customer data platform in 5 steps
Choosing a customer data platform starts with more than features. Learn how to evaluate CDP goals, integrations, governance and costs before you buy.
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03 Apr 2026 / Customer Experience Management
Top 12 customer experience metrics and KPIs in 2026
Net Promoter Score is one of the most widely used CX metrics, but teams should also track CSAT, CES, churn, retention and other KPIs to measure performance.
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03 Apr 2026 / Customer Service & Contact Center
Business benefits of a customer self-service strategy
Self-service channels can save organizations money while improving CX -- if done right. Explore these benefits and tips to keep in mind when building a self-service strategy.
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