Guila Muir

“Fake It ‘Til You Make It-” Annoying Cliche or Truth?

Guila — Tue, 30 Apr 2013 00:21:09 +0000

I occasionally surprise myself by uttering the cliché above while encouraging a shy person to improve their presentation skills and confidence. I used to secretly kick myself for using such a hackneyed phrase—until I read Richard Wiseman’s great new book, “As If.” In it, he cites dozens of studies showing that if we act a certain way, we begin to think and feel that way.

Here’s one scientific study that’s particularly relevant to presenters:

Vanessa Bohns and her associates at the University of Toronto asked one group of volunteers to adopt a posture associated with dominance and power: these volunteers stuck out their chests and moved their arms away from their bodies. Other volunteers were instructed to curl up in a powerless-looking ball.

Then, the experimenters placed a tourniquet on each volunteer’s arm and slowly inflated it. The band got tighter and tighter, reducing blood flow. Volunteers were asked to say when they could no longer tolerate the discomfort. Findings: those in the powerful posture were able to tolerate much tighter tourniquets that those curled up in a ball. Simply acting as if they were powerful and strong helped push away an unwanted emotion.

So-step into that “magic circle” and fake it ‘til you make it! Roll those shoulders back, opening up your chest. Separate your arms from your body. Be BIG! No one will know you are quaking inside…go on and give it a try. Science supports you!

Learn about Guila Muir’s Presentation Skills Workshops.

Guila Muir is a premiere trainer of trainers, facilitators, and presenters. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great presenter: www.guilamuir.com

No related posts.

Using The “Six Limbs” of Facilitation to Make Meetings Work

Guila — Fri, 08 Mar 2013 23:48:09 +0000

OK, so you’d be arrested if you ever facilitated a meeting stark naked, like this guy. But I bet you’d agree that as a facilitator, you’d often find his six arms quite handy. Understanding the “six limbs” of facilitation will help you juggle meeting dynamics better the next time you lead one.

The Facilitator’s Role
Many would say that the facilitator’s role is to keep control, while encouraging robust participation. But what skill underlies these two functions?

The “Six Limbs” of Facilitation
A facilitator needs to keep six avenues of awareness open to facilitate effectively. Awareness of the “six limbs” is a kind of hyper-awareness that we don’t tend to need during other parts of our lives. This hyper-awareness underlies all the specific skills (such as summarizing and paraphrasing) that a facilitator uses. Maintaining this heightened awareness is hard work, and is largely what makes facilitation such an art.

Familiar to anyone who has ever written a term paper, the six avenues of awareness are:

• Who
• What
• When
• Why
• How
• What if…?

During a meeting, you need to maintain your awareness of:

Who is talking, who is silent, and who is expressing themselves non-verbally? Who has been heard, and who needs to be heard?

What is going on, both on the surface and underneath? What are the “vibes?” On another level, what time is it? What needs to happen before the meeting ends?

When is it time to break? When is it appropriate for you to intervene in the meeting’s process?

Why do you feel you must intervene?

How can the group’s work best be accomplished?

What if…the meeting outcomes are not met this time around? What if a particular person hasn’t yet provided input? What if yelling occurs? What if you decided to take a whole new path to solving the problem?

Juggling Dynamics
If using the six limbs sounds challenging, it’s because it is. Facilitation is both an art and a set of skills. Keeping all six tracks of awareness open will help you bridge those two worlds—and make you the best facilitator you can be.

Guila Muir is the premiere trainer of trainers, facilitators, and presenters on the West Coast of the United States. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help you improve your meetings! http://www.guilamuir.com/courses/facilitation-skills-training/

Difficult People Versus Difficult Dynamics

Guila — Fri, 18 Jan 2013 00:46:09 +0000

I have a message for trainers, facilitators and presenters. I know that you sometimes stay awake at night worrying about how to respond if an audience member challenges you, if participants lock horns, or when a meeting or training session gets just plain thorny.

To address your insomnia, you may have searched for guidance by Googling “dealing with difficult people.” By doing so, you discover a veritable stew of tips, techniques, training programs, books, and articles. And you’ll especially discover labels. Experts in the “difficult people” business love labels. Typically they offer labels such as these:

The Know-It-All
The Show-Off
The Rambler

Then they prescribe behaviors to deal with each label. Unfortunately, all situations are different, so prescriptions only go so far. Plus, there is a danger in labeling people. You may cease seeing participants as living, breathing, multi-dimensional human beings.

We Are All “Difficult People”
To be a person is to be difficult. “Difficult people” are often just regular people responding to difficult dynamics. Difficult dynamics can include:

Organizational change
Bad room set-up or temperature control
Mandatory attendance
Ambiguity about how the event will benefit the individual
Personal challenges, such as hunger and low blood sugar.

What trainers, facilitators and presenters need to know is:

You can’t fix people.
You can reduce difficult dynamics, thus lowering the risk of reactive behavior.

3 Ways to Reduce Difficult Dynamics
You may have little control over organizational change or mandatory attendance. However, these steps will address a broad spectrum of difficult dynamics:

1. Set Up the Room for the Outcome You Desire
Do you want participant engagement, interaction, and accountability? Then don’t use classroom or theater style seating. Seat people in groups of 5–6 so that they communicate with each other, not just with you. It’s harder for participants to withdraw or act out when they are eyeball-to-eyeball with others.

2. Clarify the Benefts and State Clear Expectations
You MUST be able to express on why this topic is important to the participants and how it will benefit them. Then clearly state how the day is structured and what behaviors you expect.

3. Model both Authoritative and Cooperative Behaviors
Create and maintain an accepting environment. Encourage people to express themselves and to ask questions. Simultaneously, set and hold limits. One example might be to say “for the sake of time, and to make sure that everyone has at least one opportunity to ask a question, please limit your questions to one per person.”

Don’t stoop to labeling human beings in the name of achieving smooth dynamics. Ultimately, this strategy will backfire. Instead, become more aware of your own behavior, and prevent difficult dynamics before they occur.

Watch for next month’s article: How to Deal Effectively With Questions

Learn about Guila Muir’s Presentation Skills Workshops.

Presenting From the Seat of Your Pants

Guila — Tue, 11 Dec 2012 05:15:58 +0000

The Problem With Sitting
Do you often sit while presenting? You can lose a great deal of speaking power that way, for the following reasons:

1. Half your body, with its eloquent capacity for language, is hidden.
2. Often, your hands are trapped under the table.
3. Your internal organs are more tightly constrained, especially if you slump, which is easy to do while sitting.

I spend a lot of time encouraging clients to stand and present. Standing causes an immediate improvement: My clients’ voices grow more robust and confident, they use gestures to naturally emphasize points, and they look and sound more credible. This improvement was so universal, I even wrote an article about it.

But What If You Must Sit?
Organizational norms and expectations (or just a tiny room,) may require that you sit while delivering a presentation. Here’s how to present with confidence and authority, even while sitting:

• Scoot your hips toward the edge of the chair (about halfway up). Remove your back from any support.
• Roll your shoulders down your back, opening your chest.
• Feel your sitz bones, (the bones at the very bottom ends of each side of your pelvis) sitting squarely on the chair. These form your anchor.
• Ensure that your feet lie parallel to each other, flat on the floor, facing forward. Your knees should be bent.
• Place your hands on top of the table. Most speakers feel comfortable resting the outer sides of their hands (the “pinkie” side) on the table. Relax them so that each hand curves gently.
• Make sure that your hands remain shoulder-distance apart. Do not close them in front of your body. You may pick them up off the table and use them for emphasis, if doing so feels natural. Otherwise, just relax your hands and allow them to move about in natural ways—so long as they don’t fold up in front of you.

There-you’ve got it. By sitting this way, you now “own the real estate.” Whether you are presenting to staff or being interviewed for a job, you look and sound strong, approachable, and confident.

Learn about Guila Muir’s Presentation Skills Workshops.

Your Biggest Gift as a Speaker

Guila — Mon, 12 Nov 2012 03:43:12 +0000

Does this sound like you? “I’m a fine communicator one-on-one, but put me in front of a group and I just die!”

Why is it easier for many of us to present in front of a few people than to a larger audience? Why do many of us believe that some people just “have what it takes” to present effectively, and the rest of us don’t?

The truth is that everyone has the innate gifts to speak in public. True, few may possess the flamboyance of a professional motivational speaker. But I question the value of this presentation style, which often looks inauthentic. And although it does matter how you use your hands (avoiding the infamous “figleaf” pose, for example) and how you pitch your voice, the real gift you have to offer is YOU.

Three Tips to Enhance Your Gift

Connect.
It’s important to remember that speaking publicly is a relationship event, NOT a performance event. Your audience remembers what you say because you connect with them, not because you are the smartest or most charismatic person in the world.
Don’t speak “to,” speak “with.“
Think of the event as a dialogue or conversation. Look directly at people and share your knowledge with them.
Express yourself.
Remember that your unique style is better than any set of “stage skills.” Be yourself.

But Is “Being Yourself” Really Enough?

All truly compelling presenters use their greatest asset–themselves–to sell their concept and get their message across. All also realize that they can intensify their authentic selves for a more dynamic effect. Don Pfarrer, author of Guerilla Persuasion: Mastering the Art of Effective and Winning Business Presentation, calls this the “Intensified You” persona. It is “a task oriented, turned-on, intensified version of yourself.”

When I work with clients to achieve their own Intensified You personas, I notice their increased confidence and resilience as speakers. This is particularly useful when they deal with jaded or potentially hostile audiences.

Elements of The Intensified You

Subject Mastery: You must know your subject thoroughly AND know the limits of your knowledge.
Steadiness: You must “keep a steady hand on the tiller”–knowing you might need to change course to avoid a hurricane, but not allowing a small squall to deflect you.
Empathy: You must remain sensitive to your audience. If you were a member of your own audience, what would you need to hear? To see?
Candor: Include in your presentation what needs to be there–don’t hide anything. Show you are aware of challenges or problems; then present solutions.

So-bring your authentic self as a speaker, but pump it up. This combination is unbeatable!

Learn about Guila Muir’s Presentation Skills Workshops.

The Joy of Training

Guila — Fri, 12 Oct 2012 17:37:55 +0000

“Years wrinkle the skin, but to give up enthusiasm wrinkles the soul.” Douglas MacArthur

People often remark on my enthusiasm and energy when I train. I used to ponder these comments to try to learn from them. (What were people really saying?) I finally realized that they were telling me something very simple: My excitement about the subject and its possibilities ignited their own personal energy. When people are energized, they function better. They feel better. And they learn and participate better.

As a trainer, presenter or facilitator, joy goes a long way in making you the best you can be. Your joy excites your participants. Their energy rises to meet yours, and the training room (or conference room, or whatever space you have) lights up. Work gets done.

But what if your enthusiasm has taken a hit? How can you regain a sense of joy about facilitating, giving a presentation, or training a group?

These five practical steps will help.

1. Create a list of 20 positive aspects about the subject. Your brain may balk at doing this, but you’ll be forced to see the subject in a new way. Its “newness” will stimulate you in unexpected ways.

2. Do something physical. When your blood pumps aerobically, it seems to wash away your “blaahs.” Don’t wait-you can take a walk right now.

3. Visualize yourself being enthusiastic. Take a moment to close your eyes. See yourself as you would from the outside, feeling fantastic and emanating positive energy. Seeing yourself this way can kick-start your acting this way.

4. Smile. Research has shown that when you smile, even if that smile doesn’t come easily, your brain chemistry changes. Try smiling and feeling joyful, even if it is difficult. You’ll be surprised how it “ups” your mood.

5. Get excited about the success of those around you. When you express authentic enthusiasm about what others are doing, your own mood improves. You start feeling excited about what you’re doing, too.

Remember this quote from Anat Baniel the next time you feel your joy taking a dive:

“Lack of enthusiasm can be learned and can become a habit. Enthusiasm is such a necessary part of human life that when we lose it, or we simply lack the skills to generate it, we not only drain ourselves, but also become a drain on others. The vitality and magic of life vanishes.”

Keep the vitality and magic of life as you train, facilitate or present. It will be your gift not only to others, but to yourself.

Boost your Training Skills. See free newsletters full of tips and techniques for improved training: http://archive.constantcontact.com/fs071/1101469784148/archive/1101880413533.html

Guila Muir is the premiere trainer of trainers, facilitators, and presenters on the West Coast of the United States. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great trainer: http://www.guilamuir.com/courses/train-the-trainer/train-the-trainer-and-presentation-skills/.

When You Are the Bored Trainer

Guila — Wed, 05 Sep 2012 22:24:46 +0000

We’ve all had bored trainers. They bore us through their lack of passion, of energy, of spark.

But what happens when YOU have delivered the same training over and over and over again? Is it possible to remain passionate about the same subject you have been teaching for years? How do you keep it fresh?

OK, here’s my story. I have delivered versions of a popular workshop for fifteen years. Yes, I alter the subject matter and customize it for each client. But—and I’m going to be honest here-sometimes I feel like I’m just “going through the motions.” I hear myself saying the same line that I have said at least five hundred times. And I wilt a little inside.

Now, I realize that my participants are hearing everything for the first time. Because I am naturally energetic, they listen and respond with enthusiasm. But to be honest, I sometimes feel like a robot. Has that ever happened to you?

I’m going to share five tips I use to refresh myself as a trainer. Please send me YOUR suggestions—I’ll share these in the next newsletter.

5 Tips That Refresh!

1. Remember the “Turf” That Comes With Being a Professional.

The ability to perform at the same expert level time after time simply comes with the territory of being a professional-whether you are an athlete, an actor, a tour guide, or a trainer. Being a professional means you “give it your all” each time you perform. That’s what separates you from the rest of the crowd.

2. Re-Arrange the Order of Things

Although doing this may feel risky (things are working just fine as they are-) rearranging your content can provide the biggest refreshment of all. Try presenting a content block either earlier or later than usual. You’ll be amazed at the freshness you feel!

3. Initiate and Enjoy Interaction.

Each group is different, and projects and reflects energy differently than the last group. Have fun with that! Meet and “hob-nob” with individuals before the training and during the breaks. Listen for any unique words or concerns. Notice these and, where possible, integrate them into your delivery. Be sure to ask plenty of questions.

4. Increase Your Self Awareness in New Areas

Knowing your content as intimately as you do is a luxury. It provides the opportunity to tune into how you are delivering it. Are you making enough eye contact (or too much)? How is your voice projection? Are you pacing? Are you slouching? Don’t allow your delivery go on auto-pilot, but do try seeing and hearing yourself as an observer would.

5. Feel Lucky and Blessed

How many of us get to do jobs that involve such a high level of physical, emotional, and mental exercise all at once? From a purely selfish standpoint, what a great way to keep your brain young! Additionally, you are transmitting information that helps your participants. You are “doing good” in the world! How many people can really say that?

I hope these five tips help you keep your training fresh—not only for your participants, but for YOU, too.

Boost your Training Skills. See free newsletters full of tips and techniques for improved training: http://archive.constantcontact.com/fs071/1101469784148/archive/1101880413533.html

Guila Muir is the premiere trainer of trainers, facilitators, and presenters on the West Coast of the United States. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great presenter: www.guilamuir.com

What Is a Hook?

Guila — Sun, 17 Jun 2012 18:34:31 +0000

I have discovered that my clients all love a good hook, and are always looking for new ones. Let’s review what a Hook is and isn’t. Then I’ll provide two dynamic Hooks for you to use in your next presentation or training session.

What a Hook ISN’T:

Fluff. Never make the mistake of thinking that a hook is unimportant and can be left out. It is an essential part of the learning experience.
Lengthy. A hook is typically not a full-blown exercise, energizer or icebreaker.
A pre-test. Don’t use a hook to identify the “smartest guys in the room.”
A way to fill those nervous first moments of a training session when you feel least confident. A hook has a definite role. Don’t waste the precious first moments of a training session with comments about the weather or unrelated issues.

What a Hook IS:

A way to immediately engage your listeners.

Relatively short. Although there is no actual rule about length, the hook should serve its purpose concisely.

Connected to the session’s topic or purpose. Although anything can serve as a hook, it should have a relationship to your session’s purpose. Don’t lob out a meaningless joke just to get laughs.

Connected to who your participants are. You must know your audience’s concerns. The best hooks relate to their past experiences.

Emotional, even if only mildly so. Adults become engaged through their emotions. Good hooks incite almost any kind of emotion, including laughter, groans of recognition, anxiety, or excitement.

Inclusive. Use a hook that all the participants can relate to. Again, the best hooks elicit the past knowledge, emotions, and/or experiences of most people in your audience.

Developing a hook takes careful preparation. However, your participants’ immediate interest and involvement is on the line, so a little preparation on your part is worth the effort.

Two Dynamite Hooks

You can use literally anything as a hook. Trainers have used visual aids such as short videos or toys from the local Dollar store. They have used riddles, music, anecdotes, yoga stretches, and many more ways to immediately engage their participants.

The two Hooks I’ve outlined here have proven to work with a bang every time.

1. Real-life Questions

These may be the easiest type of hook to create. As for all hooks, make sure you know enough about your audience to use topics that resonate. Also, as in all hooks, ensure that your questions elicit an emotional response.

See if you can guess the topics for these Hooks:

“How many of you get so frustrated with your computer sometimes that you’d like to put your fist right through that screen?”

“Raise your hands if you’ve ever participated in a nightmare meeting.”

“Raise your hands if you’ve ever hit your boiling point around kids—even if you don’t have any!”

Guidelines:

Always ask a minimum of two questions. You need this many to get your participants’ brains moving in the direction of your training session.
Create your questions so that nearly everyone will respond in the same way (for example, 99% of hands in the room go up or down.)
Insist on a physical response (hands up, stand up, thumbs up, etc.)

Option:

Start your questions with the following:

“How many of you would NOT be willing to…(Remember, your goal is to get everyone’s hands up. Asking in the negative may be more provocative and participatory than asking in the positive.)

2. “Did You Know?” (Provocative Fact or Statistic)

The world is full of provocative statistics you can use to hook your participants. Just keep your eyes out as you read blogs, newspapers and articles. You can usually make the most unrelated statistic relevant to your participants.

See how one trainer brought together issues as diverse as strawberries and personal choices:

“Did you know…that Delta Airlines recently saved $210,000 a year simply by removing one strawberry from salads served in First Class? One little strawberry was removed and passengers didn’t even notice it. Big results can be achieved by little changes. Today, we’ll talk about how little changes in your thoughts and attitudes can have big results in your own life.”

Here are two other examples, used in actual classes:

1. “Did you know that in one second…

A telephone signal can travel 100,000 miles?
A hummingbird beats its wings 70 times?
And guess what, in one second, eight million of your blood cells die.

A lot can happen in one second. This session will give you tools to decrease your response time in household emergencies.”

2. “Did you know that ‘Generation X’rs’ have watched 23,000 hours of television by the time they are 20 years old? They also believe they have a better chance of seeing a UFO in their lifetime than a Social Security check. In this workshop, we’ll see how generational differences in the workplace affect all of us.”

3. “Before the rule, more than 50 people here were dying in trenches every year. When you get killed in a cave-in, it’s not an easy way to go. You’re literally crushed to death under the weight of the soil. Soil weighs approximately 3,000 pounds per cubic yard. Nobody deserves to go to work and die that way.”

Guidelines:

Turn a provocative fact into a hook simply by prefacing it with the words “did you know?”
Make sure your data is correct.
Make sure to integrate emotion.
Consider combining your fact or statistic with another hook, such as a Real-life question.

Always use a Hook if you are serious about immediate engagement and interest!

Learn about Guila Muir’s Presentation Skills Workshops.

5 Ways to Energize Your Presentations

Guila — Sun, 13 May 2012 23:53:28 +0000

What’s the difference between presenting and training? Think about it. Presentations are usually delivered one way, from speaker to audience. Their primary role is to deliver information.

Training sessions, on the other hand, not only build skills, but are interactive. Participants do things in training. They talk to each other and to the trainer. They engage their minds and bodies. They are no longer passive recipients of information.

To spruce up your presentations, try using a hybrid model. Inject training techniques to bring your presentations alive.

5 Ways to Make Your Presentations More Interactive

Preface your presentation by briefly stating a relevant problem. Ask participants to be ready to solve the problem by the session’s end based on what they’ve learned.

Distribute a list of questions for participants to answer as you present. (By directing participants to listen and search for information covered, you actively engage their attention.)

Ask a relevant question and make it clear you expect the participants to think about it; then have them share their responses with one other person. (Optional: then elicit few of those responses.)

Interrupt yourself periodically and challenge participants to give examples of the concepts presented thus far or to answer “spot-quiz” questions.

Provide a “quickie” self-test either before, during or after the session.

These techniques shift several responsibilities onto the audience, where they belong:

–the responsibility to learn

–the responsibility to engage, and

–the responsibility to remember.

However, your responsibilities as a speaker shift a bit, too. You must move from spraying audience members down with an “information hose” to having more of a dialogue. Be sure to let your audience know what you expect of them before introducing each technique. And don’t let them slide back down into passivity—keep them awake and involved!

Learn about Guila Muir’s Presentation Skills Workshops.

Are You a Super-Trainer?

Guila — Sat, 14 Apr 2012 18:20:03 +0000

Assess Yourself and See!

What attributes do all super trainers share, no matter how different their styles? Rate yourself from 1 (I’m not so great at this) to 3 (I do this every time!) on the guidelines below. Then read the strategies, which will transform YOU into a Super Trainer.

Three Essential Attributes of Super Trainers

1. Content Knowledge
Of course, this comes first. If you don’t know your subject, you shouldn’t be training it. However, you DON’T have to know every last detail before you’re ready to train.

My self-rating on Content Knowledge

1 2 3

low high

2. Willingness To Have Fun
This one’s a potential danger zone. Some trainers have so much fun themselves that they remain oblivious to the participants’ needs, insights, and potential contributions.

Having fun doesn’t mean you are able to toss out jokes. Willingness to have fun means relaxing WHILE you exude dynamism and energy. It means connecting with the participants WHILE you focus on content and time management. It means enjoying the participants WHILE retaining your unique role as trainer.

My self-rating on Willingness to Have Fun

1 2 3

low high

3. Use of a Well-Structured Training Design
Have you ever wondered about the source of the following issues?

–Bad marks on your training evaluations (excluding comments about cold coffee or overly warm training rooms)
–Participant hostility, side conversations or passive-aggressiveness
–Lack of participation
–People sleeping

The invisible culprit is often how the session is designed, not the presentation skills of the trainer. Design affects everything related to the training.

Training design is training architecture. A badly–designed course will sag, fracture, and even crush the best trainer.

My self-rating on Use of a Well-Structured Training Design

1 2 3

low high

Strategies to Pump Up Your Training Skills

Even if you rated yourself high on the preceding attributes, these strategies will enhance your training:

1. Content Knowledge

Ensure that you have included only the absolute “MUST-KNOW” material into your training session. When you develop the session, test each part of the training by asking, “is this a ‘must-know’ piece of information, or is it merely ‘nice to know?’ Toss the ‘nice to know’ pieces. Remember-less is more.

If a participant asks you something you cannot answer, remember that it is OK to say “I don’t know. Let me find out and get back to you,” but only if you really will follow up. Meanwhile, acknowledge that a participant in your group may well have the information you lack. Don’t be afraid to ask. Doing so helps you build community with your participants.

2. Willingness To Have Fun
The more prepared you feel with your content and training structure, (attributes #1 and #3,) the more fun you’ll have.

But you must also examine your beliefs about people. Do you feel they are mainly a drag, or do you find them interesting and quirky? Do you like yourself? Are you accepting or judgmental? Your underlying beliefs about yourself and others either boost or impede your level of relaxation and ability to have fun in the training role.

It’s worth your time to examine your philosophy of teaching. Do you buy into a “boot camp” mentality? Alternatively, do you feel oversensitive to students’ needs? Heighten your awareness of your philosophy and actions, and then make changes if needed. Fun will follow!

3. Use of a Well-Structured Training Design
Here are three guidelines to ensure your training architecture is sound:

–Never organize your training session using PowerPoint.
–Carefully and thoughtfully develop learning outcomes. Organize all your content to achieve them.
–No matter how experienced a trainer you are, take a basic class in course design. It may challenge they way you think about training!

It’s always good to re-visit the essentials; all Super Trainers do. Integrate these Top Three into your training, and you’ll find yourself among the greats!

Boost your Training Skills. See free newsletters full of tips and techniques for improved training: http://archive.constantcontact.com/fs071/1101469784148/archive/1101880413533.html

Guila Muir is the premiere trainer of trainers, facilitators, and presenters on the West Coast of the United States. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great presenter: www.guilamuir.com