Restless Communications https://www.restlesscommunications.co.uk/ Consultancy to help organisations adapt to a social age Mon, 29 May 2017 16:40:22 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0 Crisis communications fail. The day British Airways nearly lost its reputation as the World’s Favourite Airline https://www.restlesscommunications.co.uk/crisis-communications-british-airways-fail/ https://www.restlesscommunications.co.uk/crisis-communications-british-airways-fail/#respond Mon, 29 May 2017 16:40:22 +0000 http://www.restlesscommunications.co.uk/?p=594 Can you afford to make the same crisis communications mistakes in your PR strategy? How much is […]

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]]> https://www.restlesscommunications.co.uk/crisis-communications-british-airways-fail/feed/ 0 Las Vegas Airport and British Airways plane on fire – a lesson in crisis communications and social media https://www.restlesscommunications.co.uk/crisis_communications_and_social_media/ https://www.restlesscommunications.co.uk/crisis_communications_and_social_media/#respond Wed, 09 Sep 2015 12:33:42 +0000 http://www.restlesscommunications.co.uk/?p=572 The response from Las Vegas Airport (McCarran, @lasairport on Twitter) to the fire on yesterday’s British Airways […]

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]]> https://www.restlesscommunications.co.uk/crisis_communications_and_social_media/feed/ 0 Twitter becomes a censoring media owner, not a passive media channel https://www.restlesscommunications.co.uk/twitter-becomes-a-censoring-media-owner-not-a-passive-media-channel/ https://www.restlesscommunications.co.uk/twitter-becomes-a-censoring-media-owner-not-a-passive-media-channel/#comments Wed, 22 Apr 2015 10:20:46 +0000 http://www.restlesscommunications.co.uk/?p=569 Twitter the very clever censor Twitter is no longer a passive social media channel. It is trying […]

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]]> https://www.restlesscommunications.co.uk/twitter-becomes-a-censoring-media-owner-not-a-passive-media-channel/feed/ 1 Quality Seconds > Pointless Eyeballs https://www.restlesscommunications.co.uk/social-media-evaluation/ https://www.restlesscommunications.co.uk/social-media-evaluation/#respond Wed, 21 Jan 2015 17:57:53 +0000 http://www.restlesscommunications.co.uk/?p=565 A few years ago I started touting around an idea about how to cross-compare the value of […]

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]]> https://www.restlesscommunications.co.uk/social-media-evaluation/feed/ 0 Why Nissan’s corporate reputation deserves to crash and burn https://www.restlesscommunications.co.uk/nissan-are-ruining-their-corporate-reputation/ https://www.restlesscommunications.co.uk/nissan-are-ruining-their-corporate-reputation/#respond Thu, 06 Nov 2014 17:06:06 +0000 http://www.restlesscommunications.co.uk/?p=562 With great power comes great responsibility. But not if you’re an international car giant, apparently. Irrespective of […]

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]]> https://www.restlesscommunications.co.uk/nissan-are-ruining-their-corporate-reputation/feed/ 0 Crisis Communications oversimplified by The Economist. Hopefully https://www.restlesscommunications.co.uk/crisis-communications-oversimplified-by-the-economist-hopefully/ https://www.restlesscommunications.co.uk/crisis-communications-oversimplified-by-the-economist-hopefully/#comments Mon, 13 Oct 2014 11:13:06 +0000 http://www.restlesscommunications.co.uk/?p=521 The world of crisis communications is undoubtedly far more complicated than the Economist’s review of Glass Jaw: […]

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]]> https://www.restlesscommunications.co.uk/crisis-communications-oversimplified-by-the-economist-hopefully/feed/ 2 11 common themes of the best social media playbooks https://www.restlesscommunications.co.uk/11-common-themes-of-the-best-social-media-playbooks/ https://www.restlesscommunications.co.uk/11-common-themes-of-the-best-social-media-playbooks/#respond Thu, 25 Sep 2014 15:57:28 +0000 http://www.restlesscommunications.co.uk/?p=511 We’re often asked to put together social media strategies for our clients, and then to make them […]

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]]> https://www.restlesscommunications.co.uk/11-common-themes-of-the-best-social-media-playbooks/feed/ 0 If you don’t buy the product, you are the product. Or worse. Everything you do is being watched. https://www.restlesscommunications.co.uk/if-you-dont-buy-the-product-you-are-the-product-or-worse-everything-you-do-is-being-watched/ https://www.restlesscommunications.co.uk/if-you-dont-buy-the-product-you-are-the-product-or-worse-everything-you-do-is-being-watched/#respond Tue, 23 Sep 2014 15:18:10 +0000 http://www.restlesscommunications.co.uk/?p=505 My mac alerted me to a new Safari update, today. Nothing too surprising about that. Normally I […]

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]]> https://www.restlesscommunications.co.uk/if-you-dont-buy-the-product-you-are-the-product-or-worse-everything-you-do-is-being-watched/feed/ 0 The real reason that Starbucks spells your name wrong https://www.restlesscommunications.co.uk/the-real-reason-that-starbucks-spell-your-name-wrong/ https://www.restlesscommunications.co.uk/the-real-reason-that-starbucks-spell-your-name-wrong/#comments Wed, 17 Sep 2014 15:40:40 +0000 http://www.restlesscommunications.co.uk/?p=508 Hat tip to Itsnicethat – a cracking film about why Starbucks spells your wrong… which harks back […]

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]]> https://www.restlesscommunications.co.uk/the-real-reason-that-starbucks-spell-your-name-wrong/feed/ 1 My name, your drink. Mass personalisation? Or a social gimmick? https://www.restlesscommunications.co.uk/my-name-your-drink-mass-personalisation-or-a-social-gimmick/ https://www.restlesscommunications.co.uk/my-name-your-drink-mass-personalisation-or-a-social-gimmick/#comments Mon, 30 Jun 2014 09:29:01 +0000 http://www.restlesscommunications.co.uk/?p=500 Coca-Cola were sampling exercise in Holborn recently. Free drinks. What’s not to like? In fact, free drinks […]

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