Rafael Gonzalez

Skype ID: eglobalprocessing.vc

USA Domestic: www.payprotec.com
Jim Fish
714-206-4214
jimfish@eglobalprocessing.com

So I was looking for a merchant account provider to partner up with so they could process my leads in a high risk market.

I was then approached by Victor Chao who told me he was interested in partnering up with me.

I e-mailed with him back  forth & had a bit of difficulty in him understanding what I was saying, so I believe at that point I asked to speak to his manager & started speaking to Jim who seemed much more on the ball.

Jim rest assured me that he could place my leads overseas & then a few days later he told me even though they are high risk, he could now place my leads domestically in the US. He said they got a new bank.

I was shocked, but said to myself, “okay, he knows what he’s doing.”

I sent Victor all of my leads, but there was one in particular who was really anxious to sign up, so I was following his case.

The next thing I know, things started to go south with eglobal processing.

1. First another guy in their company tried to start poaching the lead, yet Victor didn’t seem to even know this. Fine, no one knew this until I figured things out & called Jim. Jim assured me it would be taken care of, that no matter what, I would still get credit.
2. A couple of weeks after that, Jim suddenly tells me he CAN’T place my leads, that the bank strung him along & backed out.

   I was very disappointed, but this is NOT why I’m writing this blog post.

   They originally told me they had overseas contacts, so where did those contacts suddenly go? Why didn’t they just switch from domestic to overseas? I was very busy at the time, so I honestly forgot to ask Jim this important question.

3. Needless to say, my lead was FURIOUS. He once again spent tons of time filling out paperwork, was strung (we both were) & he didn’t get the account.
4. Jim & I parted ways amicably, but all of a sudden around 2 months later another one of my leads writes me FURIOUS that Victor just told him he can’t get him a merchant account. I was like… WTH??? I knew 2 months ago that eglobal processing couldn’t get merchant accounts for my leads, so I asked my lead when he filled out the application & he told me 2 weeks ago.

   So it sounds to me like Jim lied to me & was & maybe still is trying to poach my leads so I wouldn’t get credit, or Victor & him are playing games & still trying to get my leads a merchant account even though they know they can’t. I have not heard from anyone at eglobal processing since I last spoke to Jim, so why didn’t they just e-mail all of them & tell them they couldn’t help them?

This is why I’m writing this post, because now I’ve been made to look bad TWICE & my leads are angry at ME. This second lead wants to know WHY Victor made him go through all that paperwork if he knew he couldn’t get him a merchant account.

Based on the e-mail thread I just read, Victor was still talking to my lead on May 8, 2012 & hadn’t even bothered to inform him that his application from back in March was a no go.

This is why I can’t stand these merchant account providers, they are unprofessional, lie, string companies along & just generally don’t give a crap about anyone unless THEY will make money.

End of story!

Michelle

So someone told me to go sign up to Xing as they are a social media site. I went to sign up & realized I must have done that already & it must have been done years ago.

I went to sign in & couldn’t, so I had them reset my password.

The next thing I know, they are telling me I’m BLOCKED & they wanted me to write them so I did.

Then you will NEVER believe what they wrote me:

“Dear Mrs EP,

We strongly suspect you have created one or more than one so-called ‚fake profiles’, meaning XING profiles not based on real persons or containing true information.

We ask for your understanding in this matter. As the quality and accuracy of the information on our platform is very important to us, we treat suspicions of this sort very seriously, and take necessary action.

To be certain that these accounts are not fakes, we would need to see passports or proof of identity. If you provide us with a copy of these documents by e-mail or post, we can further investigate the matter, and reactivate the profiles, if necessary. Please send the copy to:

XING AG
Gaensemarkt 43
20354 Hamburg
Germany
by fax to: +49 1805 61 88 88 99 (make sure the copy is legible)
or by e-mail to en-support@xing.com.

As we cannot be certain that these are fake profiles, and in that regard a violation of our General Terms and Conditions, we will not reimburse paid membership fees.

We hope to receive the necessary documents from you in the near future, and that we can find an acceptable solution for all parties.”

Now I’m all for sites protecting themselves & I think more sites online should take ID from paying customers, BUT I have NEVER had to provide ID to a free site before just to sign up. Especially since they didn’t even tell me WHY they thought my profile was a fake. Clearly if I’m e-mailing them & talking in normal English, it’s pretty clear I’m not a fake person LOL

They are NOT getting my ID from me & I highly suggest you don’t give them your ID either.

This seems very very suspicious. They are in Germany as you can see.

Michelle

I have to say I’ve never dealt with this bank before, but then I had the unfortunate experience of having to deal with them today.

A client of mine tried to purchase from me & he wrote the wrong address in the address field.

My fraud protection picked it up & declined it, but since it’s a decline because of fraud, the client’s bank places the funds on hold, which means the client’s money is tied up & he can’t do anything with his money (like repurchase) until Sovereign Bank places the money back into his bank account or onto his credit card.

Normally I help the client by either faxing a letter asking the bank to release the funds back to the client, or we do a 3way & I verbally get them to do that.

I have done this for many clients before & they all use different banks of course. I’d say 1 out of 3-5 clients make a mistake when filling out their billing address or there’s a glitch with the bank’s database. This then triggers the fraud protection software to protect me the merchant.

This is THE first time I’ve ever been told the bank has no way of releasing the money. We even spoke to a manager who clearly didn’t like me one bit because she wouldn’t let me speak & kept interrupting me. She said Sovereign’s banking system has no way to do that manually. She tried to make it seem like my company was the one that was holding onto this guy’s money & that I had to release the funds. No Lady, you AREN’T going to blame the merchant.

After I interrupted her & spoke my piece again, she FINALLY admitted they are working on getting their banking system changed.

After I got off the phone with my hopefully soon to be client, I’m thinking to myself… what the hell??? You are a million or billion dollar bank & you can’t hire someone to do the same thing every other bank in the US of A has on their banking system?

So as a potential customer of Sovereign Bank, I guess it’s your decision if you want your funds tied up so this bank can make money (interest) on your hard earned money. I’m just telling you what you will be up against if this happens to you when there’s a glitch during a payment.

Bidtraffic.com is terrible in my opinion.

1. Their backend looks like it was developed by someone just starting out.
2. When they e-mail you, you have no clue, since they don’t send notices to your e-mail address.  I find it arrogant of companies when they think you spend every waking hour every day logging into their account. Not unless it’s something one would use every day. Bid Traffic clearly isn’t a service needed every day.
3. I e-mailed them once or twice & never got a response.
4. I hadn’t put their code on my blogs yet since I didn’t have anyone to do it.  Who in the world would think that one’s account would be suspended just because they hadn’t started marketing yet. That’s the most ridiculous thing I’ve ever heard in my life. So they’d rather lose money when the site over is ready to start??? LOL
5. I lost $5 as I purchased this guy’s gig on Fiverr who went on & on about how good Bid Traffic is. I also lost a lot of my time which is worth more than $5 communicating with this guy back & forth, I also helped edit his PDF since his instructions weren’t clear or fully developed.
6. When I found out my account was suspended, I e-mailed them angry that they would suspend my account for no reason at all & still no response from them & still no way to get in.

I don’t recommend www.bidtraffic.com at all. This company is weird & does not communicate well.

Michelle

http://www.sapphiretech.com

SAPPHIRE Select Club
admin@sapphireselectclub.com
Website: http://www.sapphireselectclub.com/

As a rule, I try to NEVER deal with online companies that are so unprofessional, that they won’t provide a phone number so customers or potential customers can call them. People make excuses that having a phone line costs more money & I say this is BS. While yes, it may cost them another $20-50 per month depending on how many lines they get, but then they now have a ton more customers purchasing from them because they trust them more & they also are able to answer their questions a lot more quickly. Plus, there’s less understanding (we hope) than if it’s done through e-mail.

These types of arrogant or wannabe companies assume everyone should be restricted to e-mail only & while that may be fine for some things, for complicated questions, for me, phone is the ONLY way to go.

I also question why these companies hide behind e-mail.

Being a netrepreneur & a former entrepreneur, I feel online companies should be held to the same (if not more stringent) customer service standards than offline companies, for the very reason that we can’t just waltz into their office & demand service.

So some geeks online were recommending Sapphire video cards to me & after seeing a somewhat negative review about the video card in question (see review), plus hardly any reviews at all compared to their competitor Gigabyte, I decided to give Sapphire the benefit of the doubt & e-mail them.

I was then told there is NO phone support.

I told them I don’t trust companies that don’t provide phone supprt, told them why, etc. & then described my question.

Of course what happens…

They ignore me & this just proves my point.

Online they can just ignore you & run away. With a company that has a phone line, yes, they can do the same thing, but it’s a lot harder.

For this reason Sapphire not only lost my business, but now they have a negative review about what happened.

Michelle

Like most of the companies both in the US & Canada, these companies are taking the easy way out trying to cut costs and making the customer suffer because they hire East Indians or Filipinos who can’t speak or understand English well, have little to no common sense, and make mistake after mistake.

I was supposed to get a credit from Reliance Home Comfort because I overpaid on my bill before I canceled my account.

I called 3-4 times and was told they could deposit the money into my bank account, but they never did.

I forgot about it, so this drama went on for months. I kept calling, they kept saying I gave them the wrong account number which I didn’t.

I tried to ask to speak to a manager, but they REFUSED to let me speak to anyone in Canada. I even got a Canadian on the phone once & she ALSO refused to let me speak to a manager in Canada.

I FINALLY had to track down someone higher up in the company in Canada all the while wasting my precious time.

I finally got someone higher up who then passed me to Alex – ashier@reliancecomfort.com. She gave me the credit, but refused to give me anything else for all my wasted time. Reliance Home Comfort is, in my opinion, a TERRIBLE company to deal with if you are trying to get your money back from them or trying to get anyone there who speaks proper English & understands simple instructions.

Michelle

john@alltp.com
John Hill

So I started thinking that maybe I need a tablet & since I don’t know much about tablets, I went searching for a forum where I could ask questions.

The minute I signed up with this forum there were problems. Their system wouldn’t let me access my profile, then I realized they wouldn’t let me post either, so I wrote them asking what the problem is, I sign up & you won’t even let me access my profile?

Since I’m a member of probably around 50 forums, I know this isn’t normal practice online.

The next day I get an e-mail from this control freak John Hill who says… “You are banned from our site.”

No explanation, hell, they didn’t even communicate with me, but bullies & control freaks usually don’t. They have to control everything in their path & try to put people down to show THEM who’s the boss.

I’m all for controlling your site & forum. I have many myself, so I know how it is, but I did absolutely nothing wrong. I was simply trying to get information on tablets.

Be careful when signing up with forums like this, you say one thing they don’t like even if there’s nothing wrong with what you said, & they will pummel you.

Thank gawd John Hill’s behavior is not the norm with forums on the Internet, which is why you don’t see many forums on this blog. Most forums are run by nice mature people.

Michelle

On October 7, 2011 I wrote to them regarding a product they just sent out to their list. I wanted to promote it, but it wasn’t in their backend for affiliates. I’m on their list because I’m a customer of their’s as well, but not any longer.

I was told by Mike 3 days later, that his boss was on vacation, but he’d send him my e-mail because he reads his e-mails. I said thank you & saw that someone else read my e-mail on the 11th.

I never received a response, so I wrote on the 21st sarcastically thanking them for getting back to me. I was ignored.

I don’t chase people, I gave them a chance & they blew it, so I’ve removed them from my site. I don’t even know if I’m getting commissions because some people have gone to their site from my site, but somehow there’s been no sales, plus what happens if the person calls & buys? I lose out?

So I would not recommend this affiliate program to anyone.

Michelle

I signed up for Living Social’s affiliate program several months ago & being busy, didn’t remember what happened with the account. At first I didn’t think I had signed up, but when I tried again, it said my e-mail address was already in the system, so I knew I had.

I also found their affiliate program to be hard to find/access via their site.

Anyway, I e-mailed them to find out what was going on, why wasn’t I an affiiliate.

Someone by the name of Jessica Harvey – jessica.harvey@hungrymachine.com got back to me after I e-mailed affiliates@livingsocial.com

She asked me for my website, I gave her 3 different ones, then she approved me saying…

“Hi Michelle,

So I inquired about this dating site software that I found out about back in September of 2011.

I signed up & then e-mailed them & asked them if they could call me. In fact the subject line of my contact to them was “Please Call Me”, but in the end they didn’t.

Inside my account it said I was assigned an account manager that I thought was really cool, but it said Nick, my account manager, was away on vacation until August 15, 2011. Clearly it was well past that date.

Someone other than Nick contacted me. Her name was Keira. She did respond to my first e-mail, but then I saw something else that made me think this may not work, they are in the UK & I need to bill out in USD, so I asked about currency.

She never responded.

I was busy with my company, so it took me until October to get back to this company. They were sending me list e-mails which jogged my memory.

Since Keira hadn’t responded to my e-mails, I tried to find the contact page. I found it, but all it had were a list of tutorials (very strange), no actual form to fill out… https://admin.datingfactory.com/contact

There were links that didn’t work on their site either, so I found this all very confusing & I had no idea what was going on with this company. SO, I found their forum which seemed to be kind of dead. I was in a rush, looked & saw the last time someone posted was a month ago, figured they are out of business or soon to be, but in one last ditch effort to see if there was someone alive out there, I posted citing what had happened & asked if they have in fact gone out of business.

I activated my profile to let me know if there were any responses to my post & there were non. (another problem I later on realized)

Then a few days later I came across that e-mail that jogged my memory, decided to see if anyone had responded to my thread & amazingly there was a response.

From a VERY disrespectful blank who is co-founder of Dating Factory.

Her name is Lisa & here is what she wrote…

“Dear Michelle,

Thank you for your enquiry, but I am afraid I will have to prove you wrong and provide some facts:

1) https://admin.datingfactory.com/contact/form – here is the contact support form that many partners are using every day

2) Your account manager details are in your admin with the direct phone number and Skype contacts, and Nick is online most of the time except sleeping hours of course.

Nick Dovgopolyy
n.dovgopolyy@datingfactory.com
skype: nick_datingfactory
phone: +44(0)20 3239 3504
Please call from 7.00AM to 7.00PM GMT

3) I have looked at your communication with Keira, and she did answer you back, and you even replied back, I have a copy of YOUR reply to her message on Sept, 7, so please let’s be honest, nobody has ignored you. To prove that I can publish the communication here, if you like for everyone to see.

4) Nick is back from holidays ages ago, and is available, so I am not sure why you decided to post this on the forum when the company is fully functional, has thousands of successful partners, sponsors all the major internet industry events, and publishes news regularly.

5) On our site you have a direct number to call, on the front page – I don’t suppose you have tried calling this number?

Lisa
Co-founder, Dating Factory”

I will show you a screenshot just in case she lies & says I made everything up…

Now because of Lisa’s condescending ignorant response, not only did she lose me as an affiliate for TWO dating sites (I had plans for two), she now got her company a negative review.

Keep up the great work Lisa.

Points I’d like to make about Lisa’s response on the forum for Dating Factory:

1. I guess Lisa isn’t smart enough to know that e-mails get lost. If she hadn’t been so quick to try & put me down & try to make fun of me to the entire forum, maybe she would have stopped to ask me (or her brain)… maybe Michelle sent an e-mail after her first one, & Keira never received it.Fancy that.
2. See how Lisa avoids my comment about how links aren’t clickable on the footer nav & trust me, I tried several times to click on them, they WEREN’T working.
3. See how Lisa avoids my point about my account saying that Nick is away on vacation until August 15th, 2011. I believe, but don’t want to say for sure because I can’t remember, that it still said that a week ago.I just checked & they’ve changed it.Amazing, but she probably won’t admit to that. Lisa to me doesn’t seem like the type who tells the truth. But that’s just my opinion.Why in the world would I call an account manager who’s still on vacation??? I don’t care if it says he’s back after a certain date, I don’t know that.Oops, imagine that, I have a screenshot of what my account said because I sent it to Keisha at the time inquiring as to whether it was a mistake on their part.

• Next… Why should I have to pay overseas long distance charges to The Dating Factory? Why can’t they call me? And no, I didn’t try to call them because I prefer to use e-mail first. Then if I feel there’s a long conversation brewing, then I’ll call, but again. I’ve had companies from the UK call before. Why can’t they call me?
• Why did Lisa have to make such a big deal of me posting in the forum?I e-mailed, received no response, tried to find the contact page & couldn’t. Re: the URL Lisa posted…I don’t know how I’m supposed to assume that’s the URL to the contact page when it’s I don’t see anything like that on the contact page I showed you. I guess Lisa expects me to read her mind.So that’s why I posted on the forum.A mature person would have laughed it off, admitted to their mistakes, said it’s just another one of those “Internet” glitches, said “We’d be MORE than happy to talk to you Michelle” & gotten past all of this. But then one has to be mature & a real business person to manage that.
• Lisa comes this close to REALLY wanting to publish my personal communication with Keira. LOL, Wow, go for it Lisa, it doesn’t prove a thing. I never said she NEVER returned my e-mails, I said she ignored an important question of mine & granted, I could have used a different word that wasn’t soooo strong, but I think at the time I was pissed because I had tried so hard to talk to them & couldn’t find a way.
• Why does Lisa have to insinuate that I’m lying?I don’t lie Lisa, but as they say, a liar will ALWAYS assume another person lies.

In the end, www.datingfactory.com appears to be professional & all glossy on the outside, but then when I started dealing with them, there was nothing but problems & rudeness beyond comprehension. Keira was nice though, aside from not getting back to me. I wonder if they ever check their spam folder.

I am glad I found this out now.

Michelle