Ricoh, Savin, Gestetner or Lanier copier error codes errors jam code jamming problem help with ricoh aficio mp copiers copy machine copy machines 2022 2027 2035 2045 3025 3035 3045

2011-09-05T07:59:00.001-07:00

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Ricoh photocopier/printers error codes can be divided into three levels (A, B,C). The “A” level codes have high risk and involve the fusing unit problems. The machine operation is disabled. Only a service engineer should reset and repair this error. The B level errors are caused by one or more specific units. The machine operates as usual, excluding the related units. The C level errors have no effect on machine operation except to display a warning on the control panel. Error levels can be checked in service manuals under “troubleshooting” section.
SC543, SC545 codes:
SC543, SC545 are most common errors in Ricoh products. These errors indicate a problem in fixing temperature or thermistor. It is strongly recommended to call an authorized technician to reset and fix this problem because defected parts must be replaced/repaired before reseting these errors otherwise it may result in fire or other damages.

Error Code List:

Ricoh error codes are generally categorized into 9 categories. Each category starts with a unique number starting from 1 to9. A brief description is given below:

(a). 1xx Series (Scanning Related Problems)

SC 101	Exporsure Lamp error
SC107	Scanner Lamp Regulator Malfunction
SC120	Scanner Home position Error
SC121	Scanner home position error 2
SC 122	Scanner home position error 3
SC 123	Scanner home position error 4
Sc 124	Scanner Motor encoder signal error
SC 125	Scanner motor speed error1
SC 126	Scanner motor speed error2
SC 127	Scanner motor encoder rotating direction error
Sc 128	Scanner motor start error
SC 129	Scanner motor speed control error
Sc 130	SBU defective error/ Scanner start abnormal
SC 131	F-Gate Asserted during shading
SC 142	White level detection error
SC 143	SBU Auto adjust error
SC 144	SBU Connection error
SC 150	Scanner ROM Mismatch
SC 170	Scanner DA1 Abnormal/Video processing
SC 171	Scanner DA2 abnormal
SC 173	Scanner Lamp regulator adjustment error
SC 174	Scanner DA2 abnormal
SC 181	CIS Lamp abnormal
SC 183	CIS auto adjustment error
SC 184	CIS Transmission error
SC 191	Bar Code Scanning error
SC 192	Automated SBU adjustment error/Bar code number is different
SC 193	Image Transfer Error
SC 194	SBU White level detection
SC 195	DF Gate Assert error
SC 196	DF Gate Negate error
SC 197	DF Gate Error
SC 198	Memory card error
SC 199	DF Scanning finish error

Troubleshooting Tips:

SC101:Exposure Lamp error:

Exposure Lamp defective

Check exposure lamp connections and the stabilizer board.

Dirty scanner mirror or scanner mirror out of positions.

SBU board defective

SC143:SBU white/black level correction error:

Exposure lamp defected.

Dirty white plate.

BICU Board defective

SC198:Memory address error:

The firmware program of the engine and the controller do no match.

Controller Board defective

(b) 2XX Series For Laser Unit Problems

Code	Possible Cause
SC201	Polygon Motor
SC220	Laser Sync Detect
SC221	Scan length detection
SC240	LD Power Supply Excessive
SC260	HP Sensor
SC261	HP Sensor not turning off
SC285	Line position Error

In some models (AF 2015 etc) 2xx error series does not exist.

(c) 3xx and 4xx Series Image Development Problems.

SC320	Polygonal mirror motor
SC322	Laser synchronization
SC324	LD Drive current over
SC325	Magnification Correction
SC328	LD Unit Home Position Error2
SC330	LD Unit no initial setting
SC343	Yellow Sleeve Motor Lock
SC344	Magenta Sleeve Motor Lock
SC364	Hard Disk Drive
SC365	Image Storage Address Error
SC366	Hard Disk Bad Sector Maximum
SC371	Yellow TD Sensor Detection Error
SC372	Cyan sensor Detection Error
SC373	Magenta TD Sensor Detection Error
SC401	Transfer Output Abnormal
SC402	Transfer Roller Leak
SC403	Transfer Belt Position Sensor
SC405	Transfer Belt Position Abnormal
SC420	Cleaning Motor Lock
SC430	Quenching Lamp
SC440	Main Motor Lock
SC441	Development Motor Lock
SC457	Image Transfer Belt Cleaning Unit Position Error
SC460	Thermistor1 Temperature
SC461	Thermistor2
SC490	Toner Supply Motor Leak Exhaust Fan Motor Lock Main Fan abnormal Transfer Bias Paper Attraction Roller Bias Leak

Troubleshooting Tips:

SC302:Charge Roller Current leakage

Clean the machine well.

Charge roller damaged.

Poor connection of the PCU

SC392:Toner density sensor initial setting is not performed correctly.

No developer

Developing roller does not turn.

Development roller coupling gear is not correctly attached.

Poor connection of PCU

ID sensor defective

SC402: Transfer roller lead error 2

High voltage supply board defective

Transfer/Separation unit set incorrectly

Transfer roller damaged

(d) 5xx Series For Paper Feed and Fusing Problems

Code	Possible Causes
SC500	Main motor/transport motor lock/Fusing motor error
SC501	Drawer 1 lift motor malfunction
SC502	2^nd or 1^st tray lift motor malfunction
SC503	Drawer3(or 2^nd) lift motor error
SC504	Drawer 4 or 3^rd lift motor malfunction
SC505	LCC Tray malfunction
SC506	Paper tray motor lock
SC507	LCT main/feed motor lock
SC508	Rear fence drive motor
SC509	Drawer 3 LCT right fence error
SC510	LCT lower limit error
SC511	LCC motor lock
SC515	Drawer left guide drive motor error, Tandem rear fence motor error
SC516	Drawer 1 side guide motor error
SC520	Paper tray error/Duplexer jogger drive motor error
SC521	Duplexer jogger driver motor error 2
SC522	Duplex-Side fence jogger HP error
SC524	Duplex-End fence jogger HP error
SC530	Bypass feed motor lock/fusing fan motor error
SC531	Fuser/Duplexer reversing motor error
SC541	Fuser thermistor open/ Hot Roller thermistor open
SC542	Fuser Temperature warm-up error
SC543	Fuser overheat error1
SC544	Hot roller fusing lamp lower limit temperature detected
SC545	Fuser lamp overheat error 2
SC546	Fuser ready temperature malfunction
SC547	Zero cross signal malfunction/ Fusing temperature does not increase
SC548	Fusing installation error
SC550	Fusing web end
SC551	Pressure roller thermistor open
SC552	Pressure roller warm up error
SC553	Pressure roller overheat
SC554	Pressure roller low temperature abnormal
SC555	Pressure roller ready temperature abnormal
SC557	Pressure roller temperature does not increase
SC558	Zero cross signal abnormal
SC590	Exhaust/Fusing fan motor error/used toner collection motor error
SC591	Toner supply motor error
SC592	Toner bank motor error
SC599	Copy exit tray motor lock

Troubleshooting Tips:

SC500:Too much load on the drive mechanism

Some gears or other rotating parting has been jammed.

Developing unit is over toned.

Main motor or its driving board is defective.

Before replacing motors or sensors, first check the mechanical load.

SC 541:Fusing thermistor open:

Machine is plugged into low line voltage.

Fixing thermistor is defective or out of position.

Some loose connection

Power Supply board defective

SC590:Left exhaust fan motor error

Loose connection of the exhaust fan motor.

Too much dust in the fan causing too much load on the motor driver.

(e) 6XX: Communication errors

Code	Possible Cause
SC600	Communication Error Between Main Control and Operation Panel Boards
SC634	Key/ Card Counter Device Error
SC636	Communication Error Between BICU & Paper Feed Control PWA
SC696	Communication Error Between Engine Boad and Finisher

Troubleshooting Tips:

SC621:ADF connection error

An incorrect ADF is installed on the machines.

The connector of the ADF is removed while the machine is in the energy save mode.

(f) 7XX: Peripherals Problems

Code	Possible Cause
SC700	RADF Original Pickup Malfunction
SC702	RADF Feed Motor Lock
SC703	RADF Transport Motor Lock
SC704	RADF Original Exit Motor Lock
SC705	RADF Bottom Plate Motor
SC721	Sorter Bin Motor
SC722	Finisher/Sorter Jogger Motor
SC727	Finisher Stapler Rotation error
SC728	Finisher paper stack height error
SC733	Finisher Lower Tray lift Motor
SC760	ADF Gate Abnormal
SC770	Display Editor Abnormal

Troubleshooting Tips:

SC700:ADF pickup problem

Home sensor is defective

ADF board or pickup roller mechanism is defective.

SC733:Finisher lower tray lift motor

stack height sensor or lower tray limit sensor may cause this problem

(g) 8XX: Controller Errors

Code	Possible Cause
SC800	Startup Without Video output End
SC804	Startup Without Video Input End
SC818	Watchdog Error, Software Malfunction
SC819	Kernel Mismatch, Download Firmware again
SC820	Self Diagnostic Error,Download Firmware again
SC855	Wireless LAN card problem detected
SC857	USB Interface Error Detected
SC868	Incorrect Data is detected in the SD card
SC870	Address Book Data stored on the hard disk was abnormal

Troubleshooting Tips:

SC 826:Self diagnostic error:

NVRAM on the controller board is defective and must be replaced.

SC855:Wireless LAN card error

Poor Connections between LAN card and the printer

Defective controller board.

Defective wireless LAN card.

Disclaimer:

Please note that this detail is just for information. Do not try to repair a machine if you are not a qualified technician. Technicians should also not take this information as a substitute of technician manuals.

SC410 paper seperation leak

SC411 Separation bias leak error

SC420 Cleaning motor lock

SC422 PCC Leak

SC430 Quenching lamp error

SC440 Main motor lock/drum

SC441 Development motor lock

SC450 Paper transfer bias leak

SC451 Paper transfer belt motor lock

SC452 transfer belt mark detection error

SC455 Paper transfer belt discharge corona current leak

SC456 Paper transfer unit position error

SC457 Image transfer belt cleaning unti position error

SC460 Thermistor 1 temperature error

SC461 Thermnistor 2 error

SC471 Transfer Belt HP sensor error

SC490 Toner supply motor leak

SC492 Cooling an motor lock

SC493 Exhaust fan motor lock

SC495 Toner recycling unit error

SC496 Toner collection bottle error

SC497 Toner recycling motor error

The following error messages will appear on Gestetner, Lanier, Ricoh and Savin products control panel. There are no codes listed in service for operator/user problems.
SC-101Exposure lamp, lamp stabilizer board, dirty white plate, dirty optics, SBU board, CCD
SC-103Power problem
SC-104Exposure lamp problem, main relay optics board, electrical noises or communication error
SC-105Zero cross, main relay, optics board, FUSE 804 on DCPS or AC drive board on FT series
SC-120-123Scan home problem, sensor, scan motor, (EX-IPU board or fuse FU103 Aficio 400, 401, 500)
SC-121Scan home or fuse FU4Scan home or fuse FU106 Aficio 550/650
SC-124Scan motor encoder or scan motor
SC-125Scanning to slow speed
SC-126Scanning too fast speed
SC-127Scan motor or optics board
SC-128Scan start speed wrong; motor, board, drive section
SC-129Scan speed problem; motor or PSU
SC-130SBU error
SC-140 / 141Lens vertical home sensor
SC-142 / 143Lens horizontal home sensor
SC-144 /1453^rd scan home sensor problem
SC-190EX-IPU board Aficio 400, 401, 500Optics thermistor FT 7950, 7960, 7970 series
SC-192Automatic SBU adjust error, SBU, BICU, exposure lamp regulator, exposure lamp, dirty white plate
SC-193APS sensor FT 7950, 7960, 7970 series
SC-194IPU white level detect (too low) same as 192
SC-300-303Charge corona
SC-302Laser (polygon) motor problem
SC-302Charge roller, HVT, or fuse FU5 (AFICIO 340, 350 series, 355, 450 series, and 455)
SC-302-01, 02, 03, 04Charge corona assembly Aficio 550/650 SC-303Charge corona wire cleaner, disconnected or time out for printer
SC-304Charge roller problem, ID sensor problem
SC-305Time out error for memory or EX-IPU board or fuse FU103 on Aficio 400, 401, 500
SC-310-314Potential sensor
SC-320Laser motor problem
SC-321Laser write problem, BCU board, EX-IPU board
SC-322Laser 1 synch. Problem
SC-323Laser drive problem
SC-324Laser drive excess current draw problem
SC-326Laser 2 synchronization error

SC-327Laser 1 home position error
SC-328Laser 2 home position error
SC-329Laser beam pitch error
SC-330Laser diode no initial setting
SC-331Laser diode home error
SC-332Laser diode present position error
SC-335-338Laser motor polygon problem
SC-340TD sensor output error
SC-341Developer motor lockupTD sensor adjust error Aficio 551, 551P, 700, 700P
SC-342TD sensor adjust error
SC-345Toner collect motor lockupDeveloper bias loss Aficio 551, 551P, 700, 700P
SC-346Toner recycle motor disconnected
SC-350-1: thru 5ID sensor error
SC-351Vsg problem, bad drum, ID sensor
SC-352TD (toner density) sensor problem or bad toner mix
SC-353Vsp problem; image density sensor, drum, HVT, developer bias, needs cleaning
SC-354Vsp problem; image density sensor, drum, HVT, developer bias, needs cleaning
SC-355Toner density sensor or under toned
SC-356Toner density sensor or over toned
SC-358Image density sensor, drum, toner spray
SC-360Hard disk drive error 1
SC-361Hard disk drive error 2Incomplete drum potential calibration, check imaging formation assembly FT 7950, 7960, 7970
SC-362Image compression errorHard disk drive error Aficio 551, 551P, 700, 700P SC-363Data transmission error
SC-364Data transmission time out errorVd out of specs, drum, drum potential sensor, charge corona FT 7950, 7960, 7970Hard disk drive error Aficio 551, 551P, 700, 700P
SC-365Image storage errorVI out of specs, drum, drum potential sensor, charge corona, dirty optics FT 7950, 7960, 7970
SC-366CRC error Aficio 550/650Vr out of specs, drum, drum ground FT 7950, 7960, 7970Hard disk bad sector maximum Aficio 551, 551P, 700, 700P
SC-367Hard disk bad sector maximum Aficio 551, 551P, 700, 700P
SC-370-01 thru 07Drum potential sensor error Aficio 550/650
SC-370-374IMAC error Aficio 551, 551P, 700, 700P
SC-376, 380, 382, 384, 386, 388Data transmission problem Aficio 551, 551P, 700, 700P
SC-390CRC error Aficio 551, 551P, 700, 700P
SC-390-1Toner density sensor error
SC-390-2Toner density sensor error
SC-391Developer bias problem or FU103 on Aficio 550/650 Image storage address error Aficio 551, 551P, 700, 700P
SC-392Toner density sensor
SC-395Developer bias problem
SC-400, 401Transfer roller error Aficio 551, 551P, 700, 700P
SC-401Transfer roller positive error problem
SC-401-1Transfer roller/belt short
SC-401-2Transfer roller/belt open or fuses FU104, FU115, FU116 Aficio 550/650
SC-402Transfer roller negative error problem or open
SC-403Transfer belt position error, electromagnetic clutch release or fuse FU5
SC-405Transfer belt position error, electromagnetic clutch release or fuse FU5
SC-405Scanner problem; BCU, EX-IPU board or SCU on Aficio 400, 401, 500
SC-411Separator bias
SC-430Quenching lamp error
SC-440Main motor locked or drum motor locked
SC-441Developer motor locked
SC-490Exhaust fan problem or ozone fan problem
SC-491Laser cooling fan locked
SC-492Cooling fan problem
SC-493Bridge fan problemExhaust fan locked Aficio 551, 551P, 700, 700P
SC-494Fuser fan locked
SC-495Toner recycling unit problem
SC-496Toner collector bottle problem
SC-497Toner recycling motor problem
SC-500Main motor lockedBypass motor locked FT 7950, 7960, 7970
SC-501-1 & 21^st Tray lift problem
SC-502-1 & 22^ndtray lift motor problem
SC-503-1 & 23^rd tray lift motor problem
SC-504-1 & 24^thtray lift problem
SC-505LCT tray
SC-506Optional tray motor locked
SC-507LCT motor locked
SC-508Tandem rear fence motor
SC-509Tandem side fence motor
SC-510-1 & 2LCT lift problemPaper feed motor problem Aficio 551, 551P, 700, 700P
SC-511Tandem side fence motor errorLCT motor error Aficio 551, 551P, 700, 700P
SC-515Tandem rear fence motor Aficio 551, 551P, 700, 700P
SC-516Tandem side fence motor Aficio 551, 551P, 700, 700P
SC-520Duplex or fuser drive problem FT 7950, 7960, 7970
SC-521Duplex side fence drive problem
SC-522 & 523Duplex jogger home position FT 7950, 7960, 7970
SC-524Duplex end fence drive problem
SC-530Bypass motor locked or fuse FU106 on Aficio 551, 551P, 700, 700P
SC-531Fusing duplex motor locked
SC-541Fuser thermistor open
SC-542Fuser temperature too low or fuse FU107 on Aficio 551, 551P, 700, 700P
SC-543Fuser temperature to high
SC-544Fuser temperature too low
SC-545Fuser temperature to high
SC-546Fuser ready temperature unstable
SC-547Zero cross problemFuser lamp stays on, AC drive board, optics board FT 7950, 7960, 7970
SC-548Fuser unit not installed
SC-590Toner collector motor problemCooling fan Aficio 220/270 series
SC-5911 bin tray motor
SC-600Communication problem between SCU and operation

SC-601Communication problem between BICU and scannerCommunication problem between BCU and EX-IPU board Aficio 400, 401, 500Communication problem between SBU and SBICU Aficio 550/650Communication problem between MCU and BICU Aficio 551, 551P, 700, 700P SC-602Communication problem between BICU hard disk drive boardCommunication problem between BCU and fuser control unit on Aficio 400, 401, 500Communication problem between Hard disk drive board and SBICU Aficio 550/650Communication problem between BICU and hard disk drive board Aficio 551, 551P, 700, 700P
SC-602-2, 2, -3Communication problem between BICU and ADF
SC-604Communication problem between BCU and high voltage board
SC-605Communication problem between SCU and BCU
SC-610Communication problem between IOB and duplex unit
SC-610, 611, 612Communication problem between BICU and ADF
SC-620Communication problem between BICU and ADF
SC-621Communication problem between BICU and finisher
SC-623Communication problem between BICU and paper tray unit
SC-624Communication problem between BICU and LCT
SC-625/626GA5 data transfer error; EX-IPU or softwareCommunication problem between BICU and finisher Aficio 551, 551P, 700, 700PCommunication problem between BICU and LCT Aficio 1035, 1045
SC-627Communication problem between BICU and LCT Aficio 1035, 1045
SC-630Communication problem between line adapter and CSS center (Japan)
SC-635-636Communication problem between BICU and paper feed board Aficio 551, 551P, 700, 700P
SC-640BICU data transfer sum check error
SC-641BICU control data transfer problem
SC-650, 653Key card (Japan)
SC-670Engine or BICU error
SC-672Op panel to controller problem
SC-690BICU problem (12C)
SC-691Communication problem between BICU and fax controllerBICU problem (12C) Aficio 1035, 1045
SC-692Communication problem between BICU and print controller boardBICU problem (12C) Aficio 1035, 1045
SC-694Communication problem between BICU and scanner board
SC-696Communication problem between IOB and finisher
SC-700ADF P/U problem
SC-701ADF P/U problem
SC-702ADF feed in motor
SC-703ADF transfer motor
SC-704ADF feed out motor
SC-705ADF bottom plate motor
SC-720Finisher transport drive motor problem
SC-721Finisher tray shift or shift motor problem
SC-722Finisher jogger motor
SC-723Finisher stack feed motor problem
SC-724Finisher stapler hammer motor
SC-725Finisher stack feed out motor
SC-726Finisher shift/lift motor
SC-727Finisher stapler rotation motor
SC-729Finisher punch motor
SC-730Finisher stapler position motor
SC-731Finisher exit guide motorFinisher exit open/close motor problem Aficio 1035, 1045
SC-732Finisher up tray shift motor problem
SC-733Finisher stack feed out motorFinisher lower tray shift motor problem Aficio 1035, 1045
SC-734Finisher lift motorFinisher lower tray shift motor problem Aficio 1035, 1045
SC-735Finisher exit guide motorFinisher pre-stack motor Aficio 551, 551P, 700, 700P
SC-736Finisher exit guide plate motor
SC-737Finisher waste stapler full
SC-738Finisher shift tray lift motor
SC-740 1000 sheet finisher error

01: Shutter error

02: Exit error

03: Upper exit plate error

04: Jogger motor

05: Stapler motor

06: Stapler hammer motor

07: Tray lift motor

08: Shift tray height sensor

09: Back up RAM

0A: Communication error

SC-7411000 sheet finisher error in saddle stitch areao 01: Position plate motoro 02: Folder roller motoro 03: Shutter guide motoro 04: Booklet jogger motoro 05: Stapler motoro 06: Folder plate motoro 07: Connectoro 08: Switch
SC-750Interchange connection problem
SC-751Bridge connection
SC-752Finisher connection
SC-760ADF gate problem
SC-770Shift tray motor
SC-800Control board bad
SC-804Control board bad
SC-819Software application error
SC-820Control board or software
SC-821Control board
SC-822Bad HD
SC-823Bad control board or NIC
SC-824NVRAM or battery bad

SC-826NVRAM bad
SC-827Memory problem
SC-828Bad control board or firmware
SC-829RAM DIMM or control board bad
SC-835Control board or connector
SC-836, 837Font ROM bad
SC-838Clock generator problem
SC-850NIB or control board bad
SC-851IEEE 1384 interface board or control board bad
SC-860, 861Hard drive problem, connection or cable
SC-862, 863Returned, Bad sector in hard drive
SC-864Abnormal HD data transfer
SC-865Hard drive error
SC-900Electrical copy counter problem reached 10 million or NVRAM problem
SC-900-01Mechanical counter
SC-901Mechanical counter or fuse FU4
SC-921MSU hardware errorCopier feature expander hardware error Aficio 220/270
SC-940Main switch problem or main board
SC-951Gate signal error
SC-953Scanner image setting error (Software)
SC-954Printer image setting error
SC-955Memory setting error
SC-956Scanner parameter error
SC-957, 958Scan error
SC-959Printer setting ID error
SC-960Printer return ID error
SC-961Printer ready ID error
SC-962Memory setting ID error
SC-963Memory finishing error
SC-964Printer ready error
SC-970Scan error
SC-980Program loading error or hard drive access error
SC-981Hard drive response error
SC-982Hard drive construction error
SC-984Hard drive response errorControl board, BICU or connection bad Aficio 1035, 1045
SC-985Control board, BICU or connection bad Aficio 1035, 1045
SC-986Software problem
SC-990Communication problem between BICU and input output board or software performance error
SC-991Software problem
SC-996FCU board or firmware problem
SC-997, 998Software or missing RAM or missing DIMM
SC-999Program version error or fuser FU6 Program download problem, BICU, IC, NVRAM bad, power loss, board installed wrong Aficio 1035, 1045
Printer Controller Error Codes
2001Power on error
2002FGATE error
0201On board SDRAM error
0301SDRAM error
0FxxController –BICU error
1101Data transmission error
1102Data loop back
11xxCentronics cable error
1401Controller NVRAM error
1402NVRAM check sum error
1403NVRAM white error
1404NVRAM read error
1501RTC error
1601Font ROM error
1602Data in font ROM is damage
1BxxOptions bus A error
RICOH 3813 Copier
U1Right side open
U2No key counter
U4Sorter not latched or closed
U6Developer unit not in place
E11Exposure lamp problem
E12Exposure lamp problem
E13Zero cross, main board or power supply
E-14Zero cross, main board or power supply
E-21Scan home problem
E-22Scan home problem
E-28Lens home problem, sensor
E-29Lens home problem
E2A4^th and 5^th mirror home problem
E2B4^th and 5^th mirror home problem, Fuse 2 on AC/DC board
E40Open thermistor
E42Bad transfer corona or HVT
E52Low fuser temperature
E53High fuser temperature
E54Fuser lamp on too long
E55Fuser thermistor open
E96Bad main power switchAuto image density LED or manual id LED flashing. Toner density problem.

Ricoh, Savin, Gestetner Lanier error code errors

Ricoh, Savin, Gestetner or Lanier copier error codes errors jam code jamming problem help with ricoh aficio mp copiers copy machine copy machines 2022 2027 2035 2045 3025 3035 3045