<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet type="text/xsl" media="screen" href="/~d/styles/rss2enclosuresfull.xsl"?><?xml-stylesheet type="text/css" media="screen" href="http://feeds.feedburner.com/~d/styles/itemcontent.css"?><rss xmlns:media="http://search.yahoo.com/mrss/" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" version="2.0"><channel><title>Views on Reputation </title><link>http://riversidepr.typepad.com/riverside_public_relation/</link><description>Law firm public relations, law firm marketing, 
corporate media relations strategy, crisis communications, online reputation,  litigation communications --and random thoughts.

</description><language>en</language><lastBuildDate>Wed, 08 Jul 2009 10:07:56 PDT</lastBuildDate><generator>TypePad http://www.typepad.com/</generator><media:copyright>Copyright 2008. Riverside Public Relations LLC. All rights reserved.</media:copyright><media:keywords>crisis,communications,media,crisis,public,relations,crisis,negative,news,coverage,negative,media,coverage,corporate,communications,corporate,crisis,reputation,management</media:keywords><media:category scheme="http://www.itunes.com/dtds/podcast-1.0.dtd">Business/Business News</media:category><media:category scheme="http://www.itunes.com/dtds/podcast-1.0.dtd">News &amp; Politics</media:category><media:category scheme="http://www.itunes.com/dtds/podcast-1.0.dtd">Society &amp; Culture/History</media:category><itunes:owner><itunes:email>rich@riversidepr.com</itunes:email><itunes:name>Rich Klein, President, Riverside Public Relations LLC</itunes:name></itunes:owner><itunes:author>Rich Klein, President, Riverside Public Relations LLC</itunes:author><itunes:explicit>no</itunes:explicit><itunes:keywords>crisis,communications,media,crisis,public,relations,crisis,negative,news,coverage,negative,media,coverage,corporate,communications,corporate,crisis,reputation,management</itunes:keywords><itunes:subtitle>Crisis Communications Podcast</itunes:subtitle><itunes:summary>This podcast offers tips on what companies and other organizations can do to defend or rebuild their reputations before, during and after a crisis.</itunes:summary><itunes:category text="Business"><itunes:category text="Business News" /></itunes:category><itunes:category text="News &amp; Politics" /><itunes:category text="Society &amp; Culture"><itunes:category text="History" /></itunes:category><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="self" href="http://feeds.feedburner.com/RiversideViewsOnReputation" type="application/rss+xml" /><item><title>Campbell Soup CEO's Accident A Good Example of Crisis Communications</title><link>http://riversidepr.typepad.com/riverside_public_relation/2009/07/campbell-soup-ceos-accident-a-good-example-of-crisis-communications.html</link><category>Business</category><category>Crisis Communications</category><category>Current Affairs</category><category>New Jersey</category><category>PR Reality Check</category><category>Public Relations</category><category>Reputation</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Wed, 08 Jul 2009 10:07:56 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-6a00d83451806069e2011571db524b970b</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p>News that Campbell Soup CEO <a href="http://en.wikipedia.org/wiki/Douglas_Conant">Douglas R. Conant</a> was i<a href="http://www.nj.com/news/index.ssf/2009/07/campbell_soup_ceo_douglas_cona.html">njured in a car accident on July 2</a> should remind companies everywhere that crisis communications plans that can be easily executed by management are a must to show stakeholders that the organization continues to function well in the temporary absence of its leader. </p><br><div>Here's the official statement: <br><div>Campbell CEO Recuperating After Traffic Accident</div><br><div>Camden, N.J., July 7, 2009-Campbell Soup Company (NYSE: CPB) today announced that its President and Chief Executive Officer, Douglas R. Conant, was injured in an automobile accident in New Jersey on Thursday, July 2, 2009. Mr. Conant was a passenger in the back seat of a vehicle, on his way home from Campbell's headquarters. He is recuperating from surgery performed over the weekend and is expected to be hospitalized for a brief period.</div><br><div>Campbell Chairman Harvey Golub said, "All reports indicate that Doug is doing very well, in good spirits, and progressing toward a full recovery. We believe Doug can continue to lead the company effectively during his recuperation."</div><br><div>Campbell plans to hold its previously scheduled investor meeting in Maxton, N.C. on July 14 and 15, 2009.</div><br><div>It was smart for the company to issue the statement. But it would have been best to issue it a few days earlier particularly since the company had the advantage of a holiday weekend.</div><br><div>During a corporate crisis, false information and rumors fly instantly over the Internet which influence employees, customers, shareholders and other critical audiences. Aside from keeping the media informed, companies need to be positioned to shoot down rumors (online and off) and to be sure to regularly update reporters during the crisis. <br></div><br><div>This, of course, reminds us of the<a href="http://www.apple.com/pr/library/2009/01/05sjletter.html"> Steve Jobs saga</a>, in which the Apple CEO's health problems -- real or rumored --  have wreaked havoc on its stock price. Not every CEO is so closely tied to the success or failure of a company as Steve Jobs but all companies must ensure that the company knows how to act and communicate effectively and quickly when the CEO or other high-ranking executive becomes incapacitated.</div><br><br><br><br><br><br><br><br></div>]]></content:encoded><description>News that Campbell Soup CEO Douglas R. Conant was injured in a car accident on July 2 should remind companies everywhere that crisis communications plans that can be easily executed by management are a must to show stakeholders that the...</description></item><item><title>Nestle Cooperates with FDA Recall But Its Website Fails to Communicate </title><link>http://riversidepr.typepad.com/riverside_public_relation/2009/06/nestle-cooperates-with-fda-recall-but-its-website-fails-to-communicate-.html</link><category>Business</category><category>Crisis Communications</category><category>Food and Drink</category><category>PR Reality Check</category><category>Public Relations</category><category>Reputation</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Fri, 19 Jun 2009 17:08:54 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-68299321</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p style="text-align: left;"><span style="font-size: 14px; font-family: Helvetica; ">News that Nestle USA today was cooperating with a Food and Drug Administration recall of its Toll House cookie dough wasn't enough. A visit just now to</span><a href="http://www.nestle.com" target="_blank"> www.nestle.com </a><span style="font-size: 14px; font-family: Helvetica; ">simply has a headline "Toll House Cookie Dough" halfway down the page..not exactly an urgent matter to the corporation. And, unless you click through, you'd never know there was a recall that might be connected to E.coli. </span></p><div style="text-align: left;"><span style="font-family: Helvetica, Verdana, sans-serif; font-size: 14px; line-height: 17px; ">This is called burying the bad news. In a crisis, it's best instead to get the bad news out early, anticipate all questions and concerns, and start addressing them early on with consumers and other stakeholders.</span><br></div><div style="text-align: left;"><font size="3"><span style="line-height: 15px; font-size: 14px; font-family: Helvetica; "><br></span></font></div><div style="text-align: left;"><span style="font-size: 14px; font-family: Helvetica; ">Nestle USA's current public statement</span><font color="#666666" size="4"><span style="line-height: 17px; font-size: 14px; font-family: Helvetica; "> said it was cooperating in the recall but then said: </span></font><span style="text-align: left; font-size: 14px; font-family: Helvetica; "><br></span></div><div style="text-align: left;"><span style="line-height: 17px; color: #666666; font-size: 14px; font-family: Helvetica; ">"...as soon as the situation has been clarified, Nestlé USA will put this much-loved product back on the market.</span><span style="font-size: 14px; font-family: Helvetica; ">"</span></div><div style="text-align: left;"><span style="font-size: 14px; font-family: Helvetica; "><br></span></div><div style="text-align: left;"><span style="font-size: 14px; font-family: Helvetica; ">I'm betting that consumers right now aren't really interested about cookies that might be contaminated will be back on the market.  It would have been better if the company explained everything it was doing to keep customers safe and how exactly it is cooperating with the FDA and other officials. </span></div><div><div style="text-align: left;"><font size="3"><span style="line-height: 15px; font-size: 14px; font-family: Helvetica; "><br></span></font></div><div style="text-align: left;"><span style="font-size: 14px; font-family: Helvetica; ">I've long stressed here that companies must stop hiding the bad news. If people start getting seriously ill or die, the company could be accused of not being honest enough in its communications about the potential dangers of its products.</span></div><div style="text-align: left;"><span style="font-size: 14px; font-family: Helvetica; "><br></span></div><div style="text-align: left;"><span style="font-size: 14px; font-family: Helvetica; ">It reminds me of when another food company, Taco Bell (subsidiary of Yum! Brands) promoted a college football sponsorship on its homepage in late 2006, rather than notify people about the fact thatt 22 people in multiple states had fallen ill because of E.Coli, primarily at three New Jersey restaurants.</span></div><div style="text-align: left;"><font size="3"><span style="line-height: 15px; font-size: 14px; font-family: Helvetica; "><br></span></font></div><div style="text-align: left;"><font size="3"><span style="line-height: 15px; font-size: 14px; font-family: Helvetica; ">The Internet allows companies to communicate effectively in a crisis. However, all too many companies risk their reputations by hiding the bad news and not using their websites, blogs and social networking sites to alert concerned consumers. And that's a good way to lose business over the long term.</span></font></div><div style="text-align: left;"><font size="3"><span style="line-height: 15px; font-size: 13px; font-family: Helvetica; "><br></span></font></div><div style="text-align: left;"><font size="3"><span style="line-height: 15px; font-size: 12px; font-family: Helvetica; "><br></span></font></div><div style="text-align: left;"><br></div></div>]]></content:encoded><description>News that Nestle USA today was cooperating with a Food and Drug Administration recall of its Toll House cookie dough wasn't enough. A visit just now to www.nestle.com simply has a headline "Toll House Cookie Dough" halfway down the page..not...</description></item><item><title>Does Patton Boggs'  Spokeswoman Speak for Karl Rove?</title><link>http://riversidepr.typepad.com/riverside_public_relation/2009/05/does-patton-boggs-spokeswoman-speak-for-karl-rove.html</link><category>Crisis Communications</category><category>Current Affairs</category><category>Law Firm Marketing</category><category>Law Firms</category><category>PR Reality Check</category><category>Public Relations</category><category>Reputation</category><category>Washington, D.C.</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Mon, 18 May 2009 08:17:34 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-66922125</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<div>Law firm spokespeople might find it interesting that Patton Boggs' spokeswoman, Rebecca Carr, is now advocating for the firm's client, Karl Rove. Carr was interviewed about the former White House Chief of Staff's questioning by a federal prosecutor at the law firm last Friday concerning the firing of U.S. Attorneys during the Bush Administration.</div><br><div>Here's her quote from <a href="http://hosted.ap.org/dynamic/stories/U/US_FIRED_PROSECUTORS?SITE=AP&amp;SECTION=HOME&amp;TEMPLATE=DEFAULT&amp;CTIME=2009-05-15-20-50-09">the Associated Press story</a> that ran over the weekend:</div><br><div><span style="font-family: Arial; line-height: 15px; "><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; ">"He has nothing to hide and plans to answer any further questions" the prosecutor might have, said Rebecca Carr, a spokeswoman for Patton Boggs, the law firm where the meeting took place. Rove was inside the law offices for about five hours.</p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; ">Carr said Rove "fully cooperated in trying to answer all of her questions."</p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; ">"I don't think it was a confrontational interview," said Carr. "I think he was trying really hard to work with them."</p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; ">Rove's attorney is Robert D. Luskin. It seems to me that Luskin should be speaking directly for his client, rather than utilizing the firm's spokesperson. </p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; "> I question the wisdom of a spokesperson saying "he has nothing to hide."  That could give the opposite impression to many readers.  It would have been sufficient to say Rove " is fully cooperating with the investigation and is answering all the prosecutor's questions."</p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; ">Carr also said the she thought Rove "was trying really hard to work with them."  Unfortunately, that does not instill great confidence that Mr. Rove was fully cooperating. </p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; ">Sometimes law firm spokespeople need to be interviewed on behalf of the firm's clients. </p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; ">However, in this case,  Ruskin -- instead of the firm' spokesperson -- should have made himself available for interviews around such a high-profile client.  </p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; ">With Carr's staunch defense of Rove, the firm as a whole is now clearly associated with him going forward. That may be fine for Patton Boggs, which makes no secret of its ties to the Bush Administration. But it could cause the firm a reputation problem when seeking other business. </p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; "></p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; "></p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; padding-right: 0px; padding-bottom: 1em; padding-left: 0px; margin-top: 0px; padding-top: 0px; "></p></span></div>]]></content:encoded><description>Law firm spokespeople might find it interesting that Patton Boggs' spokeswoman, Rebecca Carr, is now advocating for the firm's client, Karl Rove. Carr was interviewed about the former White House Chief of Staff's questioning by a federal prosecutor at the...</description></item><item><title>"Following Orders" Not Sufficient Defense for Authors of 'Torture' Memos</title><link>http://riversidepr.typepad.com/riverside_public_relation/2009/05/following-orders-not-sufficient-defense-for-authors-of-torture-memos.html</link><category>Current Affairs</category><category>Politics</category><category>U.S. politics</category><category>Washington, D.C.</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Wed, 13 May 2009 11:45:40 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-66734151</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p>The United States this week correctly extradited John Demjanjuk to Germany for his alleged involvement in the mass murder of Jews during the Holocaust. Many war criminals over the years have said they were only "following orders" of Hitler and other Nazi leaders and should not be prosecuted. </p><br><div>Today, there's talk of not prosecuting the two Department of Justice attorneys who reportedly also claim they were "just following orders" from the Bush Administration.  It doesn't matter that the Demjanjuk case involved mass murder and that the DOJ case involved waterboarding and possibly other forms of torture. In short, people need to be held accountable for their actions. The two DOJ attorneys had the freedom of choice so cherished in our democracy: to follow orders that were morally and legally wrong or refuse those orders and resign their positions. </div><br><div>Sadly, like their Attorney General and others in the former Administration, they chose to follow an angry mob instead of standing up for the rule of law and for international human rights.</div><br><div>(If I shoot someone to death and later claim that I was "following orders" of another person, does that mean I should not be prosecuted to the full extent of the law?)<br></div><br><div>America simply can't hold the moral high ground in the world on human rights if the authors of the "torture" memos go unpunished. And our voices of reason and compassion will no longer carry weight when we protest genocide and other obvious human rights violations around the world if we do not seek justice on the "torture" memos case.</div><br>]]></content:encoded><description>The United States this week correctly extradited John Demjanjuk to Germany for his alleged involvement in the mass murder of Jews during the Holocaust. Many war criminals over the years have said they were only "following orders" of Hitler and...</description></item><item><title>Reputation Institute Releases List of Most Popular and Unpopular American Companies</title><link>http://riversidepr.typepad.com/riverside_public_relation/2009/04/reputation-institute-releases-list-of-most-popular-and-unpopular-american-companies.html</link><category>Business</category><category>Crisis Communications</category><category>Current Affairs</category><category>PR Reality Check</category><category>Public Relations</category><category>Reputation</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Wed, 29 Apr 2009 07:06:45 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-66150547</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<div style="text-align: left;"><span style="font-size: 12px; font-family: 'Trebuchet MS'; ">The Reputation Institute has just released a list of America's most reputable (popular) and unpopular companies out of a 153 that were surveyed. </span><span style="line-height: normal; font-size: 12px; font-family: 'Trebuchet MS'; ">The Institute ranked these companies on "how esteemed, admired, trusted and liked" each was, based on its surveys of the general public.</span></div><div style="text-align: left;"><span style="line-height: normal; font-size: 12px; font-family: 'Trebuchet MS'; "><br></span></div><div style="text-align: left;"><span style="font-size: 12px; font-family: 'Trebuchet MS'; ">The story in Forbes can be found </span><a href="http://www.forbes.com/2009/04/28/america-reputable-companies-leadership-reputation.html"><span style="font-size: 12px; font-family: 'Trebuchet MS'; ">here</span></a><span style="font-size: 12px; font-family: 'Trebuchet MS'; ">. Johnson &amp; Johnson took the top spot on the </span><span style="font-weight: bold; font-size: 12px; font-family: 'Trebuchet MS'; ">popula</span><span style="font-size: 12px; font-family: 'Trebuchet MS'; ">r list, followed by Kraft and UPS. Halliburton took the top spot on the </span><span style="font-weight: bold; font-size: 12px; font-family: 'Trebuchet MS'; ">unpopula</span><span style="font-size: 12px; font-family: 'Trebuchet MS'; ">r list, followed by AIG, and ExxonMobil.</span></div><div style="text-align: left;"><br></div><div style="text-align: left;">What is the public saying about your business?</div><div style="text-align: left;"><br></div><div style="text-align: left;"><br></div><div style="text-align: left;"><br></div><div><div style="text-align: left;"><br></div><br></div>]]></content:encoded><description>The Reputation Institute has just released a list of America's most reputable (popular) and unpopular companies out of a 153 that were surveyed. The Institute ranked these companies on "how esteemed, admired, trusted and liked" each was, based on its...</description></item><item><title>Where Have All the Reporters Gone? </title><link>http://riversidepr.typepad.com/riverside_public_relation/2009/03/where-have-all-the-reporters-gone.html</link><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Thu, 26 Mar 2009 15:24:06 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-64676897</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p>As a teenager in the 1970s, all I ever wanted to be was a newspaper journalist, like my great uncle. Lucky for me, I got that wish granted early in my career. Today, the media industry, print in particular, is littered with victims of the economy  and the new economy being transformed by the Internet, bloggers and so-called "IReporters". </p><p>Every day I read about <a href="http://www.bloomberg.com/apps/news?pid=20601103&amp;sid=aTyDUNJ6MuVY&amp;refer=us" target="_blank">another round of layoffs and buyouts in the newspaper industry </a>and it now seems clear that these jobs are never coming back even when the economy does.</p><p>What are journalism professors telling their students these days? It's no longer "work hard and you'll get a job at a major metropolitan newspaper fighting for truth, justice and the American way." (OK, I loved the Clark Kent character and Superman). </p><p>We're in a new information age and it's still unclear how this will influence public opinion on many critical issues of the day. While we have more access to information than ever before, we can't always be sure that what we are reading is fact or fiction or something in between. We can longer rely on the daily newspaper to get "all the news that's fit to print" just as we can no longer rely on the evening news to take us on in-depth photographic journeys to other continents that explain how people and governments live and work. </p><p>I love sites like Twitter and Facebook for some doses of my news appetite just like the many news sites and blogs that keep me informed 24/7. I like being able to customize my news with wire services, dailies, trade publications and blogs. But it's also a lot more work to stay on top of the deluge of information. </p><p>The loss of so many talented and veteran beat reporters to the economy, many who spent decades plying their trade, is a loss for all of us who want to better understand the complex issues we all face in our local communities, nationally and internationally. </p><p>Yes, the Internet has made the world smaller and allowed information to reach us all faster. We should be better informed than any generation in history. I can only hope that today's Twitterers, bloggers, podcasters, citizen reporters and Facebook commentators take some lessons from the great traditions of journalism. </p><p>From the early days of journalism, being objective and getting to the truth were the pillars of the profession. As we entered the 20th Century, most people had only one media outlet they depended on for the "facts" -- usually their daily newspaper, and later, the radio and the evening news. Walter Cronkite, for example, was one of the most trusted people in America. And you had to be one heckuva reporter and writer to make it to a major daily newspaper. Journalism was glamerous and exciting and we've seen that in Hollywood's portrayals of newspaper people. </p><p>The world has changed dramatically from those romantic days of Citizen Kane through All the President's Men. Like millions of others, I'm enjoying the technology and access to all the information that fits onto my computer screen and hard drive. </p><p>Today, we combine information from multiple sources and assess what's truth and what's fiction. We've mastered <em>quantity</em> of information. I'm just hoping we all stay committed to <em>quality </em>information. </p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>]]></content:encoded><description>As a teenager in the 1970s, all I ever wanted to be was a newspaper journalist, like my great uncle. Lucky for me, I got that wish granted early in my career. Today, the media industry, print in particular, is...</description></item><item><title>Liddy Testimony on AIG Bonuses Misses The Point About Corporate Reputation</title><link>http://riversidepr.typepad.com/riverside_public_relation/2009/03/liddy-testimony-on-aig-bonuses-misses-the-point-about-corporate-reputation.html</link><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Wed, 18 Mar 2009 09:18:48 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-64314535</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p><span style="font-style: italic;">"We understand that since our relationship with the Government and taxpayers had changed, our behavior as a company needed to change." </span>-- Edward M. Liddy, Chairman and Chief Executive Officer, AIG, in testimony before House Financial Services Subcommitee on Capital Markets, Insurance and Government-Sponsored Enterprises, March 18, 2009</p><br><div>What's wrong with the above statement is that it shows that AIG's behavior only changed when it had its hand forced first by the government bailout and, more recently, the explosion of anger across the U.S. about the excessive bonuses paid for by taxpayer dollars.</div><br><div>Crisis communications and reputation management don't start when the crisis happens. It starts with who you are as a company, what your culture represents and how you are viewed by your critical audiences.</div><br><div>Companies that enjoy solid reputations get there because of their actions first, then words. They don't change for the good just because of external forces. They start out that way in their infancy, stay committed to ethical behavior, root out corruption, focus on community involvement and social responsibility and are good corporate citizens.</div><br><div>No one should for a minute cheer AIG for saying it changed its behavior. Actions speak louder than words when it comes to corporate reputation. Unless or until the bonuses are rescinded, AIG's corporate reputation will be and should be judged by that one action. </div><br><div>It's possible that AIG didn't think about the public anger over the bonuses when it decided to grant them. But it has never apologized, which was the first major mistake it made in this crisis.</div><br><div>Making matters worse, AIG's put out a press statements that they were legally bound to the bonuses and that the bonuses were given to retain employees. A critical part of crisis communications planning is thinking about what you are going to say and trying to gauge public reaction BEFORE releasing any statements. In this case, AIG failed miserably. </div><br><div>That's why Liddy's statement is so disturbing. Are we supposed to thank him that the company's greedy behavior changed? He can tell us his company has changed but I don't buy it. A company that hands out these kinds of bonuses with taxpayer dollars to a failed division hasn't changed at all. And a company that admits it only changed because it was forced to says much about the culture at AIG.</div>]]></content:encoded><description>"We understand that since our relationship with the Government and taxpayers had changed, our behavior as a company needed to change." -- Edward M. Liddy, Chairman and Chief Executive Officer, AIG, in testimony before House Financial Services Subcommitee on Capital...</description></item><item><title>Obama Administration Doing Better Job of Communicating on Economy</title><link>http://riversidepr.typepad.com/riverside_public_relation/2009/03/obama-administration-doing-better-job-of-communicating-on-economy.html</link><category>Crisis Communications</category><category>Current Affairs</category><category>Politics</category><category>PR Reality Check</category><category>Public Relations</category><category>U.S. politics</category><category>Washington, D.C.</category><category>Weblogs</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Mon, 16 Mar 2009 10:32:24 PDT</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-64219965</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p>It occurred to me last night while watching <a href="http://www.cbsnews.com/stories/2009/03/12/60minutes/main4862191.shtml">Ben Bernanke's interview on 60 Minutes</a> that the Chairman of the Federal Reserve is a much better communicator than I thought. He spoke honestly about decisions that were made --and it was particularly refreshing to hear a government official be candid about how our economy got into a recession and how the Administration, working with Congress, can get us out. (And it was very cool to see those robots move millions of dollars inside the Treasury Department). </p><br><div>That was followed by today's announcement by President Obama to boost small business lending, which was an excellent example of how to stage a public relations event to connect with mutliple audiences. </div><br><div>Treasury Timothy Geithner opened the event and was followed by the owner of a regional bank and a small business owner trying to expand his restaurants.  In the audience, were small business owners while, at the podium, the President then  <a href="http://money.cnn.com/2009/03/16/news/companies/AIG_update/index.htm?postversion=2009031613">railed at AIG for giving out bonuses with taxpayer dollars </a>to employees who are partially responsible for creating the economic mess. He then outlined his plans to unlock SBA loans. </div><br><div>In a little more than 24 hours, starting with yesterday's Sunday morning news programs, the Administration has managed to communicate quite effectively across multiple critical audiences about the economic crisis: from Wall Street to small businesses to the consumers on Main Street. </div><br><div>In doing so, it has for now taken back control of the news cycle and should quiet Republican naysayers who doubt the President's ability to move so rapidly on many fronts to stop the credit freeze, mass layoffs and foreclosures. </div><br><br><br><br><br><div><br><br><div><br><br><br></div></div>]]></content:encoded><description>It occurred to me last night while watching Ben Bernanke's interview on 60 Minutes that the Chairman of the Federal Reserve is a much better communicator than I thought. He spoke honestly about decisions that were made --and it was...</description></item><item><title>Law Firm Layoffs in 2009: We Love You But Can't Afford You</title><link>http://riversidepr.typepad.com/riverside_public_relation/2009/02/we-love-you-but-cant-afford-you-law-firm-layoffs.html</link><category>Crisis Communications</category><category>Law Firm Marketing</category><category>Law Firms</category><category>layoffs</category><category>PR Reality Check</category><category>Public Relations</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Sun, 15 Feb 2009 08:46:59 PST</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-62834609</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p>When the dust clears, February 2009 may go down in legal history as the month when more lawyers and legal staffers lost their jobs than at any time before. (See roundup by The American Lawyer <a href="http://www.law.com/jsp/tal/PubArticleTAL.jsp?id=1202425647706" target="_blank">here.</a>)</p><p>More law firms are beginning to understand the reputation issues involved in making these awful annoucements -- and one major firm even jumped the gun by going public and saying something to the effect that "by the end of today we will be terminating X amount of attorneys and staff." As much as I advocate for getting the bad news out early, it struck me as insensitive and wondered what people in that firm had to be thinking sitting at their desk that morning and wondering if they would get a pink slip.</p><p>It's always best to talk internally first about any difficult issue before going to the media. But the Internet and certain legal blogs have changed the rules of the game. Memos from the Executive Committee announcing layoffs are constantly showing up on influential legal blogs, often before everyone in the firm has opened their electronic mailboxes. </p><p>It's better for law firms to be more accessible about the state of their respective economies, if only because if they are not, the media will usually find out and then take control of the story. And that can often bring additional harm to a law firm's reputation. </p><p>Timing a layoff announcement is tricky...hold off and you run the strong risk of it getting leaked and  the firm losing control of the message and the story. Put it out early or on a certain day...and the firm might be the only firm with a layoff announcement that day, thereby making it a larger story instead of being included in a "roundup" piece that includes many other firms with similar announcements. </p><p>Either way, firms must be able to clearly explain why the layoffs were necessary, be sensitive in every way to the hurt feelings of those let go, and reassure clients that the firm remains strong for the future.</p>]]></content:encoded><description>When the dust clears, February 2009 may go down in legal history as the month when more lawyers and legal staffers lost their jobs than at any time before. (See roundup by The American Lawyer here.) More law firms are...</description></item><item><title>Crisis Communications Network on Ning</title><link>http://riversidepr.typepad.com/riverside_public_relation/2009/01/new-crisis-communications-network-on-ning.html</link><category>Crisis Communications</category><category>Current Affairs</category><category>Law Firm Marketing</category><category>Law Firms</category><category>PR Reality Check</category><category>Public Relations</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Sun, 18 Jan 2009 11:47:57 PST</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-61551700</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<div>This week marks the fourth anniversary of my blog..and it seems like yesterday.</div><br><div>But technology has evolved so much since January 2005, including the launch of <a href="http://www.ning.com" target="_blank">Ning</a>, a place where you can easily build your own social networking sites for free. I'm impressed with this program and today launched a <a href="http://crisiscommunications.ning.com" target="_blank">Crisis Communications Network</a> for people who want resources on the subject. It includes blog feeds, videos of high profile press conferences during crisis situations, articles, podcasts and discussions.</div><br><div>I learned about <a href="http://en.wikipedia.org/wiki/Ning">Ning</a> from my colleague, Mina Sirkin, who just started <a href="http://lawmarketing.ning.com" target="_blank">Law Marketing</a> on the network. </div><br><div>Whatever your interests, it appears Ning has created a great tool for social and business networking.</div>]]></content:encoded><description>This week marks the fourth anniversary of my blog..and it seems like yesterday. But technology has evolved so much since January 2005, including the launch of Ning, a place where you can easily build your own social networking sites for...</description></item><item><title>NJ Supreme Court Vacates Ban on 'Super Lawyers' and 'Best Lawyers' Advertising</title><link>http://riversidepr.typepad.com/riverside_public_relation/2008/12/nj-supreme-court-vacates-ban-on-super-lawyers-and-best-lawyers-advertising.html</link><category>Law Firm Marketing</category><category>Law Firms</category><category>Public Relations</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Wed, 17 Dec 2008 11:46:12 PST</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-60142012</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<div>This just in:</div><br><div><a href="http://www.judiciary.state.nj.us/opinions/index.htm" target="_blank">NJ Supreme Court decision on attorney advertising</a><br></div><br><div>We've long argued in this space that New Jersey Super Lawyers and Best Lawyers in America rankings do more to increase egos rather than vastly increase revenues. </div><br><div>But we've also argued that attorneys should have the right to advertise like other professions and like other businesses -- so they can effectively separate themselves from other lawyers and other firms. This decision, which vacated Opinion 39 of the NJ Supreme Court Committee on Attorney Advertising, was a victory for Free Speech and it's also a common sense approach to the reality of how law firms must do business today to compete. </div><br><div>Law firms need the ability to communicate with clients and prospects without having to tag everything "Attorney Advertising." </div><br><div>And if they want to put a Super Lawyer or Best Lawyer plaque on their office wall for the 10th year in a row, so be it. At least their kids, spouses and parents can be proud and the walls won't be empty.</div><br><div>Firms should not depend on these lists to raise their visibility. Instead, they should develop strategic communications plans that include marketing, public relations and social networking. Finally, firms must bring their websites into the 21st century and make them client-centered, not lawyer-centered.</div><br><div>Update: This blog post was <a href="http://legalblogwatch.typepad.com/legal_blog_watch/2008/12/new-jersey-supreme-court-is-the-hero-for-superlawyers.html" target="_blank" title="Legal Blog Watch">mentioned on December 18 by Carolyn Elefant of Legal Blog Watch.</a></div>]]></content:encoded><description>This just in: NJ Supreme Court decision on attorney advertising We've long argued in this space that New Jersey Super Lawyers and Best Lawyers in America rankings do more to increase egos rather than vastly increase revenues. But we've also...</description></item><item><title>Two Law Firm Crises, Two Different Responses To Media</title><link>http://riversidepr.typepad.com/riverside_public_relation/2008/12/two-law-firm-crises-two-different-media-responses.html</link><category>Crisis Communications</category><category>Law Firm Marketing</category><category>Law Firms</category><category>PR Reality Check</category><category>Public Relations</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Fri, 05 Dec 2008 11:38:34 PST</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-59557178</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<p><span><span style="font-size: 12px; font-family: 'Trebuchet MS'; ">Two law firms this week suddenly found themselves in crisis mode.</span><span style="font-size: 12px; font-family: 'Trebuchet MS'; "><span style="font-size: 12px; line-height: normal; "></span></span></span></p><div><span style="font-size: 12px; line-height: normal; "><span style="line-height: normal; font-size: 12px; font-family: 'Trebuchet MS'; ">Paul, Weiss, Rifkind, Wharton &amp; Garrison on Monday </span>learned about the murder of attorney Anthony Ottaviano.<span style="font-size: 12px; line-height: normal; font-family: 'Trebuchet MS'; "> </span><span style="line-height: 15px; font-size: 12px; font-family: 'Trebuchet MS'; "> And today, Dreier learned that managing partner Marc Dreier </span><span style="line-height: 15px; font-size: 12px; font-family: 'Trebuchet MS'; ">was <span style="line-height: normal; ">arrested and charged with fraudulent impersonation.</span></span></span></div><div><span style="font-size: 12px; line-height: normal;"><br></span></div><div><span style="font-size: 12px; line-height: 14px; ">Paul, Weiss handled the crisis well by having a spokesperson acknowledge the death and providing background details of Ottaviano's work history. The firm also made a partner available, who said that Ottaviano was a "caring, honest and hard-working" attorney who will be missed. </span><br></div><div><span style="font-size: 12px; line-height: 14px;"><br></span></div><div><span style="font-size: 12px; font-family: 'Trebuchet MS'; ">What did the law firm Dreier do? </span></div><div><span style="font-size: 12px; line-height: 14px;"><br></span></div><div><span style="font-size: 12px; font-family: 'Trebuchet MS'; ">"</span><span style="line-height: normal; font-size: 12px; font-family: 'Trebuchet MS'; ">Partners at the firm either declined to comment or hung up on a reporter seeking comment", according to one press report today.</span></div><div><span style="font-size: 12px; line-height: normal;"><br></span></div><div><span style="font-size: 12px; line-height: normal;">Some of the keys to handling a law firm crisis are as follows:</span></div><div><span style="font-size: 12px; line-height: normal;"><br></span></div><div><span style="font-size: 12px; line-height: normal;">1) Always prepare for the worst</span></div><div><span style="font-size: 12px; line-height: normal;">2) Have a qualified spokesperson accessible to the media 24/7</span></div><div><span style="font-size: 12px; line-height: normal;">3) Be honest</span></div><div><span style="font-size: 12px; line-height: normal;">4) Don't ignore the media calls or decline comment </span></div><div><span style="font-size: 12px; line-height: normal;">5) Don't let others control the story </span></div><div><span style="font-size: 12px; line-height: normal;"><br></span></div><div><span style="font-size: 12px; line-height: normal;"><br></span></div>]]></content:encoded><description>Two law firms this week suddenly found themselves in crisis mode. Paul, Weiss, Rifkind, Wharton &amp; Garrison on Monday learned about the murder of attorney Anthony Ottaviano. And today, Dreier learned that managing partner Marc Dreier was arrested and charged...</description></item><item><title>Webinar on Crisis Communications and Web 2.0  on January 21st </title><link>http://riversidepr.typepad.com/riverside_public_relation/2008/12/webinar-on-crisis-communications-and-web-20-on-january-21st-.html</link><category>Crisis Communications</category><category>Law Firm Marketing</category><category>Law Firms</category><category>layoffs</category><category>PR Reality Check</category><category>Public Relations</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Tue, 02 Dec 2008 12:13:01 PST</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-59386448</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<div xmlns="http://www.w3.org/1999/xhtml"><p><span class="entry-content"><br>The Legal Marketing Association has invited me to lead a webinar on Crisis Communications and Web 2.0. <br><br>It's set for 2 p.m. to 3:30 p.m. ET on Wednesday, January 21st, 2009. <br><br>Details are at the link below. <br><br><a href="http://tinyurl.com/5tquol" rel="nofollow" target="_blank">http://tinyurl.com/5tquol</a><br><br><br>
      </span></p></div>]]></content:encoded><description>The Legal Marketing Association has invited me to lead a webinar on Crisis Communications and Web 2.0. It's set for 2 p.m. to 3:30 p.m. ET on Wednesday, January 21st, 2009. Details are at the link below. http://tinyurl.com/5tquol</description></item><item><title>How To Announce Law Firm Layoffs: A Suggested Template</title><link>http://riversidepr.typepad.com/riverside_public_relation/2008/11/how-to-announce-law-firm-layoffs-a-suggested-template.html</link><category>Crisis Communications</category><category>Current Affairs</category><category>Law Firm Marketing</category><category>Law Firms</category><category>PR Reality Check</category><category>Public Relations</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Tue, 25 Nov 2008 12:35:05 PST</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-59036028</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<div><span style="font-style: italic;">What should news releases about law firm layoffs say? Well, we've seen so many versions in recent weeks -- some honest, some not so honest and many confusing -- that I thought this template would help those struggling to strike the right tone and balance in these tough times. This sample should be used as a guide to get you thinking about your own unique situation, so please don't copy anything here verbatim.</span></div><br><div>ABC Law Firm today announced that because of the continuing economic crisis, it had to lay off 10 associates in its Corporate and Real Estate practice groups and five administrative positions in recent days.</div><br><div>"We are sad whenever we have to let good people go and truly hope that there will be no more reductions in lawyers or staff," said managing partner John Doe. </div><br><div>He said the firm offered all those let go generous severance packages, including a continuation of their health benefits for ___ months, and believes this will help them while they look for jobs elsewhere. The firm has also contracted with a leading career counseling and recruiting firm to ensure former employees have full access to job opportunities in the weeks and months ahead.</div><br><div>Doe also announced that the firm is implementing other cost reductions, including the elimination of its holiday party this year as well as its annual lawyer retreat planned for early 2009. Instead, the firm will host a small holiday party for underprivileged children in its offices on December 23. </div><br><div>The firm is also drastically reducing the entertainment budgets for all partners and will defer bonus compensation for six months. It is also considering a plan making it mandatory for equity partners to contribute considerable capital into the firm for one year.</div><br><div>"We must find ways to further reduce costs in these uncertain times and we think these initial changes will position us better when the economy improves," Doe added. </div><br><div>Doe noted that despite these necessary atorney reductions, the firm's other practice areas remained strong in profits and revenues, adding that he expects substantial growth this coming year in litigation and corporate bankruptcy work.<br></div><br><div><span class="Apple-tab-span" style="white-space:pre">							</span>###<br></div><div><span style="font-style: italic;">What do you think would make a good press statement regarding law firm layoffs? Please comment.</span></div><br>]]></content:encoded><description>What should news releases about law firm layoffs say? Well, we've seen so many versions in recent weeks -- some honest, some not so honest and many confusing -- that I thought this template would help those struggling to strike...</description></item><item><title>Lawyer's Elevator Speech with Nazi Reference Not Funny </title><link>http://riversidepr.typepad.com/riverside_public_relation/2008/11/lawyers-elevator-speech-with-nazi-reference-not-funny.html</link><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">rich@riversidepr.com (Rich Klein, President, Riverside Public Relations LLC)</dc:creator><pubDate>Fri, 14 Nov 2008 13:52:03 PST</pubDate><guid isPermaLink="false">tag:typepad.com,2003:post-58524604</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[<div xmlns="http://www.w3.org/1999/xhtml"><p><span style="font-style: italic;">Update from Larry Bodine (November 17, 2008):</span></p><p><span style="color: #333333; font-family: 'Lucida Grande'; font-size: 14px; line-height: 19px; "><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 5px; margin-left: 0px; "><strong><span style="font-style: italic;">I sincerely apologize for the crude and offensive "Elevator Pitch" post I put online last week.  </span></strong><span style="font-style: italic;">In the clear light of morning, it is clear that it was anti-Semitic and repellent.  I want to thank all the people who commented and called me about it; I listened and took what you said to heart.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 5px; margin-left: 0px; "><span style="font-style: italic;">I have deleted the post.  It was a mistake to repeat a crude joke that I heard in rural Illinois, and I should have known better. It was a worse mistake to say it was the "best" of its kind, when actually it was hideous.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 5px; margin-left: 0px; "><span style="font-style: italic;">The post offended people I admire and hold near. I certainly don't espouse the kind of thinking behind the obnoxious "elevator pitch" and don't want anyone to think I do. A friend called me, recounting how he heard a Holocaust survivor describe being evaluated by Dr. Mengele in a concentration camp, but was fortunate to be passed over.  I was horrified and immediately deleted the blog post.  A member of my own family was captured in the Second World War and imprisoned in a Russian concentration camp until the 1950s, and there was nothing funny about it.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 5px; margin-left: 0px; "><strong><span style="font-style: italic;">I regret I didn't delete it sooner, and should have had the good sense not to put it online in the first place.</span></strong></p></span></p><p>My colleague, Larry Bodine, who I have often praised in this space and elsewhere, seems to think it's funny that a partner uses references to a Nazi medical researcher in his "elevator speech."</p>
<p>He described it as the best elevator speech he ever heard.</p>
<p>Not only is this not funny, but it's an affront to the six million Jews murdered and the millions of others killed or maimed by Nazis. Unfortunately, another colleague of mine -- Carolyn Elefant of Law.com -- also wrote about this but failed to treat it with the harsh criticism it deserved.</p>
<p>Lawyers shouldn't have to resort to Nazi imagery or any other kind of anti-Semitic or racist remarks to get attention. If they do, prospects should look elsewhere for legal help.</p>
<p>The Holocaust was not a joke. </p></div>]]></content:encoded><description>Update from Larry Bodine (November 17, 2008): I sincerely apologize for the crude and offensive "Elevator Pitch" post I put online last week. In the clear light of morning, it is clear that it was anti-Semitic and repellent. I want...</description></item><copyright>Copyright 2008. Riverside Public Relations LLC. All rights reserved.</copyright><media:credit role="author">Rich Klein, President, Riverside Public Relations LLC</media:credit><media:rating>nonadult</media:rating><media:description type="plain">Crisis Communications Podcast</media:description></channel></rss>
