RJI Training and Consulting

‘Tis Always the Season to Show Appreciation

admin — Thu, 01 Dec 2011 15:33:54 +0000

Rene’ Johnston-Gingrich As this comes to a close and we usher a new year in, we tend to reflect and consider all that we have to be grateful for and what we can improve upon in the future. This is true in our personal lives as well as our professional lives. It is likely that [...]

Collaboration Replaces Competition in the New Economy

admin — Thu, 30 Jun 2011 18:20:25 +0000

Collaboration Replaces Competition in the New Economy From June 20, 2011 Collaboration is in the air. Whether it is a documentary on a nature channel or counseling a client through a project, collaboration is a reoccurring theme. This was even more boldly illustrated recently when I attended and participated in a business building event in [...]

Outstanding Customer Service: It’s Time to Get Back to Basics

admin — Mon, 28 Mar 2011 16:27:52 +0000

Outstanding Customer Service: It’s Time to Get Back to Basics from March 16, 2009 We are all very much aware that we are in the midst of a history making economic downturn. As business owners, we may be frantically searching for the perfect survival formula. Given the current turmoil that has been thrust upon us, [...]

Looking at Your Organization From the Inside Out

admin — Mon, 28 Mar 2011 16:20:59 +0000

Looking at Your Organization From the Inside Out from September 15, 2009 Organizations spend a lot of time evaluating how they are treating their external customers. While external customer relations are important, treating internal relationships is equally important. Many businesses fail to take the time to evaluate how employees are treating each other within the [...]

Boosting the Bottom Line Using Time, Thoughtfulness, and a Little Imagination

admin — Mon, 28 Mar 2011 16:06:40 +0000

Boosting the Bottom Line Using Time, Thoughtfulness, and a Little Imagination from November 6, 2009 The world is changing and so is the way we, as business owners, interact with our customers. Although technology can open new avenues of communication and revenue, there is no way to truly replace one-on-one interaction and experiences. The other [...]