He and Donna were made to be parents.  To be a kid in their home would be a dream come true.  And today, that dream is coming true.  After what seems like an eternity for them, they are on their way to bring their adopted baby home.  Their story is incredible and you can read all about it (as well as get the full flavor of Cotton’s perspective and craziness) on Cotton’s blog.  Or you can just celebrate with Lynn and I and the entire Rock-Pond team as someone who is so dear to us is closing a chapter with much uncertainty and pain and starting a new journey in their life.  May the hope and belief that got you here, also get you there, wherever that might be.

Cotton and Donna – we are celebrating with you today.

At Rock-Pond we enjoy what we do.  On the weekends you’ll find us out having fun and giving back to the communities we live in.  Like this weekend when Pete Tanguay organized 10 “runner escorts” for the Women Run Arkansas 5k, a race in it’s 15th year helping women from all over the state accomplish a goal many thought was unattainable.  Running with 2,000 ladies isn’t a bad way to start your weekend and is a great opportunity to get out the red Star Trek dress and Paris marathon head rag.

]]> http://rock-pond.com/running-with-2000-women-giving-back/feed/ 0 http://rock-pond.com/rock-pond-announces-summer-discount-for-mha-members/ http://rock-pond.com/rock-pond-announces-summer-discount-for-mha-members/#comments Wed, 09 May 2012 17:57:41 +0000 leah http://rock-pond.com/?p=4819 Rock-Pond Solutions announces today a new MHA member exclusive offer effective through Labor Day weekend of this year.  MHA members utilizing CPR+ or Mediware systems are eligible to receive a 15% discount on the Rock-Pond Information Center ($375 Value).  The summer discount is being revealed due to the outstanding response received with the initial MHA offer which expired last week.

The Rock-Pond Information Center is the report management component of Rock-Pond’s Enterprise Reporting Platform, OBSIDIAN.  Combined with Rock-Pond Reports, the Rock-Pond Developer Studio and Rock-Pond Custom Reporting, OBSIDIAN is a comprehensive reporting solution that gives providers the INFORMATION they need from the DATA they have in their pharmacy dispensing software.

Several MHA members took advantage of the first offer.  Ask these members about the value of OBSIDIAN:

• Home Parenteral Services – Springfield, MO
• Barnes Healthcare Services – Valdosta, GA
• OptionOne – Oklahoma City, OK
• Pavilion Infusion Therapy – Jacksonville, FL

Our partnership with Managed Health Care Associates, Inc. (MHA) has exceeded our expectations on many levels.  Multiple powerful MHA business applications are powered by Rock-Pond Solutions.  Version 2.0 of the MHA Business Solutions Center will be released this month.  Also, the MHA Clinical Therapy Management application was released last month at the 2012 NHIA Conference.  The summer discount is a way to show our appreciation to MHA and the providers they serve.

If you are an MHA member, sign up today for the OBSIDIAN Challenge, experience OBSIDIAN free for five days, then try to live without it!  Don’t forget to mention that you’re an MHA member to lock in the discount! Contact us at 501.232.4363 or sales@rock-pond.com.  Click the graphic below to visit our MHA Summer Discount landing page.

The number of Rock-Pond Reports run by customers continues to grow.  April marks the fourth consecutive monthly increase in usage this year.  With just under 6,000 reports run in April, the total report usage for 2012 thus far is approximately 20,000.

Why does Rock-Pond continue to see growth?

The year of 2012 has been and continues to be a defining time for our company.  We have tripled the number of employees, including doubling the number of Rock-Pond Reports developers.  We have no plans to slow down any time soon either.  Credit for the consistent progression in the usage of our reports can be broken down into three factors: more customers, more users, and more types of users.

Great things are happening in the Pond

If you are not a Rock-Pond Reports customer, this blog post illustrates almost 6,000 reasons why you should join the Pond.  We want to show you the value in our Enterprise Reporting Platform, OBSIDIAN.  It is our commitment to give you the INFORMATION you need from DATA you have in your CPR+, HomecareNet, or Ascend software.  Contact us today to sign up for the OBSIDIAN Challenge — Experience OBSIDIAN free for five days, then try to live without it!

If you are a Rock-Pond Reports customer, thank you.  Our success is the direct outcome of your success with our products.  Without innovative customers like you, we wouldn’t have the opportunity to provide the answers to Tough Questions that providers are faced with on a daily basis.  We encourage you to extend the number of users in your company, determine what additional reports can provide you value, and continue giving us the opportunity to serve you.

Check in next month to see if the trend continues!

Patient pay collection doesn’t have to be a hassle for your company. Rock-Pond has a lot of patient pay functionality to help manage this area of A/R.  Our goal is to give providers the tools for faster reimbursements, less confusion, and more satisfied patients who will refer others to your company.

It’s no secret that patient pay balances are extremely difficult to collect.  The process is time consuming, cumbersome, and expensive, especially compared with payer submission and collection.  At Rock-Pond, we realize that the type of staff member it takes to collect from regular payers differs from the type of person dealing with patient pay.  This creates a problem in CPR+ since patients are listed as individual payers.  We have developed reports to accommodate this short falling in your system so each of your collectors can focus on what is important to them.

A perfect example of our patient pay functionality is our standard A/R Aging Analyzer grouped by Payer within Payer Type.  Instead of listing each patient as individual payers, the report is designed to group all patient pay into one category as seen below.  From that point, you can drill down into the patient payer type to see the specific patients who owe money.  In your system, the A/R Aging report has up to five times as many pages as the Rock-Pond Report simply because the patient pay A/R isn’t grouped together!

Our A/R Analyzer is only one of many tools that Rock-Pond can provide you with to manage your patient pay process. If you are spending too much time or not enough time on patient pay collections, contact us to find out about other reports that can help!

Did I mention we also offer a Patient Pay Statement Solution?

As part of the OBSIDIAN launch at NHIA, we announced a 15% discount on the Rock-Pond Information Center for anyone that signed up for the OBSIDIAN Challenge by today, April 30.  Due to the remarkable response, we have decided to extend this discount through the rest of this week to allow more providers to jump on this opportunity.  The OBSIDIAN Challenge is simple:  Experience OBSIDIAN free for five days, then try to live without it!

We have also decided to extend the MHA Anniversary discount.  If you are a MHA Business Solutions Center user, you will receive three months free of Rock-Pond Reports in addition to the 15% discount mentioned above.

Have you signed up for the OBSIDIAN Challenge yet?  Don’t wait!  Now is the perfect time to begin finding value in Rock-Pond’s products and services.  Other great things are happening in the Pond…stay tuned to find out more!

1. Cost Effectiveness — Insufficient follow-up may result in your patient switching to another provider, which means a loss in revenue for your business.
2. Patient Satisfaction –  Patients are more likely to recommend you to others if they have good experiences and have developed a relationship with you.
3. Quality Care — It is your duty to follow up with patients to ensure that their health needs are being met.

Having the right INFORMATION at the right time is crucial when developing follow-up strategies.  Rock-Pond has a report for Ascend customers that will help make the process smoother.  The Follow Up Pharmacy Notes report (!as_1082a) was developed to enable pharmacists to review all patients for a period of time that require clinical follow-up.  With this report, pharmacists can better maintain their communication with patients.  The report includes patient contact information, primary diagnosis, and previous notes with the corresponding dates.

“The Pharmacy Follow Up report has increased the efficiency of our pharmacists.  It groups all clinical follow up notes for the same patient on one page, not randomly distributed throughout the report.  We couldn’t get this through Ascend without Rock-Pond!”

John Mattern, Pharm.D.
Pharmacy Director
Home Health United Xtra Care Pharmacy

In addition to following up with patients for clinical reasons, the billing department must stay on top of the accounts with balances due.  Rock-Pond has reports designed specifically for CPR+, HomecareNet and Ascend customers to view past due follow up notes so collectors can focus on the claims they should be pursuing.

Are you following up properly in all areas of your business?  Let Rock-Pond help increase the efficiency of your staff.  Contact us at 501.232.4360 and take the OBSIDIAN Challenge.

If you are attending the 2012 NHIA conference in Phoenix,
please allow us to show you how much we appreciate you
by joining us at the Phoenix Art Museum for a Night of Appreciation.

OBSIDIAN delivers the powerful information you need from these four products and services: Rock-Pond Reports, Rock-Pond Information Center, Rock-Pond Developer Studio, and Rock-Pond Custom Reporting.  Each product alone is powerful, but TOGETHER they forge a complete platform that is unshakable.

Naming the result of over 12 years of work OBSIDIAN is a huge milestone for Rock-Pond Solutions.  In much the same way that OBSIDIAN is created through the fiery process of lava meeting water, our enterprise reporting platform emerged from our determination to solve problems by turning DATA into INFORMATION.  What started out as a consulting service quickly turned into a reporting service when we released Rock-Pond Reports.  The need to provide a way to organize and leverage the power of these reports seamlessly brought about an Information Center.  As the demand for INFORMATION and the size of our customers grew, the need for improved data security, auditing support and the ability to include internally developed reports added the Developer Studio.  Combine these with our rock-solid reporting services and you get OBSIDIAN.  We couldn’t be more excited and we aren’t stopping here.

Pete Tanguay, President
Rock-Pond Solutions

Since the NHIA Conference is the largest, most essential gathering of professionals in our field, we could not think of a better time and place to introduce you to OBSIDIAN.  Stop by booth #419 to experience OBSIDIAN and learn about the OBSIDIAN challenge.

Also, if you will be in Phoenix next week, please join us for a Night of Appreciation at the Phoenix Art Museum.  We invite all of our customers, partners and friends to join us for an evening of fine art, fine wine, and fine friends.  Please click here for complete details and to RSVP.

Are you starting your day with Rock-Pond’s Financial Flash report and a cup of coffee? Stop guessing about key areas of your business and eliminate month-end surprises. Let us help you start your day with the right priorities. As your business becomes more and more complex, you need to know what is happening in all departments on a daily basis. Pulling separate reports on revenue, cash adjustments and A/R can be time consuming. The Financial Flash report is like having five reports on one page.

With so many areas to worry about, this report gives you the big picture and allows you to spot the issues that affect your bottom line. It can then be used as a tool to set daily and weekly goals for you staff. This report also allows you to compare previous months to identify trends.

Would you like a few things changed on this report to meet your specific needs? We will customize it for you to give you the INFORMATION you need. If you use the Financial Flash report, we would love to hear about the impact it has on your business.  If you are not yet a Rock-Pond customer, let us show you the value in this report and many more.  Email me or call at 501.232.4363.

Ascend – !as_1016
CPR+ – !c2_1137
CPR+ LIFE – !c3_1137z
HomecareNet – !ha_1055

If you are attending the 2012 NHIA Conference, please join us for A Night of Appreciation at the Phoenix Art Museum.  Click the event logo below for details and to RSVP. 

 

In 2010, Rock-Pond Solutions committed to know this about our customers.  If we are going to truly be able to serve the needs of our customers, we must know what their needs are.  If we are going to say we answer tough questions, we must know our customer’s tough questions.  More importantly we must be answering them.  We took a lesson from Amazon, Facebook and Google and built our “cloud based computing” architecture that we call ‘The Pond‘.  To find out how to improve service to our customers, we simply need to look in the Pond.

I just ran this report to see what our customers did in the first quarter of 2012.  You can see the detail for 13 of our customers and the total for all of them above. Honestly, I am happily surprised to know that they have run almost 14,000 reports.  With 150% growth in utilization from January to March and sales for the first quarter up over 200% over the first quarter of 2011, we have reached critical mass.  Not only do we know how many reports people are running, but we know that people who run this run that.  We can reach out to customers who are not running a report and let them know about it.  Recently we launched a report that did the calculations for Competitive Bidding.  We know who ran this report.

It doesn’t stop here.  Our customers need to know who in their organization is running reports, what parameters they are using when they run them and to be able to restrict who can run specific reports.  Internal and external auditors demand this information and a company’s DATA is not guaranteed to be secure without it.  In October 2011, Rock-Pond Solutions launched the Rock-Pond Developers Studio so all of our customers will have access to this information.  The first question from a security or compliance officer is, “How do I know someone has not tampered with the INFORMATION access logs?”  The answer is simple.  “They can’t.  The DATA is in the Pond.  And the Pond is secure“.

And it won’t stop there.  We have plans to connect our customers by allowing them to find out who is running a report they are running.  Our customers want to know who has the same tough question they do and how are they answering it.  Using the DATA in the Pond to connect them to the right people, our customers will be able to get the INFORMATION they need at a whole new level.  It’s like an intelligent listserv (outdated way to connect people) or a DATA driven Facebook.  Who knows, we might even connect it to Facebook.

A recent customer whose pharmacy has been in business for over 100 years, says it best of all:

“We have only had Rock-Pond for ten days.  If you take it away from me now, I don’t know what I will do!”

We are humbled by these kinds of comments.  We can’t take much credit for what we have because it is the result of the innovative customers we serve who share their tough questions with us and give us the opportunity to provide them answers they can use.

Rock-Pond Solutions has reached critical mass now and great things are happening in the Pond.  We are committed to know the needs of our customers and to help them get the INFORMATION they need from the DATA they’ve got.  We are also committed to get the INFORMATION we need from the DATA we’ve got so we can go to the next level with our customers.

If you are one of our customers or partners who is attending the 2012 NHIA conference in Phoenix,
please allow us to show you how much we appreciate you
by joining us at the Phoenix Art Museum for a Night of Appreciation.