The new decal will highlight Rose City Moving & Storage moving crates. We have the largest moving crate inventory in Oregon. Making office moving faster and saving the customer’s money.

We’d like to wish all of you the best of the season, and thank you for your business, friendship and support this year. It’s been our privilege to serve you in 2012.

From designing office spaces to maximize efficiency and optimize workflow, to providing a world of quality, office furnishings combining value and style, from chairs to desks to storage, lighting and more.

There isn’t much of Western Oregon and Southwest Washington – from the mountains to the coast, Rose City trucks and drivers haven’t seen in 2012, and wherever you are, count on us before, during and after the sale.

Each New Year is filled with excitement, but we’re looking ahead to 2013 more than ever. We can’t wait for you to visit our new and expanded showroom. It’s been a lot of work but worth every bit of it.

Our goal is offer our customers an enhanced experience with fresh perspectives to affordably make the most of every workspace – from a fully functional solo office to corporate headquarters; offices that mean business, express your company culture and express your vision.

We challenge you to imagine all your office could be – and then let us help take it farther with new ideas and new products you simply have to see for yourself.

For all that’s new, one thing won’t ever change.

Take advantage of a Courtesy Consultation, a little conversation to get to know each other and discuss the possibilities. Call, email or stop by anytime – we’d love to talk with you.

Until then, from all of us at Rose City Office Furnishings, we wish you a Merry Christmas and a Happy New Year.

See you in 2013!

When a moving and storage company has been in the business as long as Rose City, it’s easy to think they’ve seen and stored just about everything.

I wondered about that and recently asked what’s the most unusual, remarkable item they’ve been asked to store in their thirty-three years in the business?

The answer was bigger – and older – than I ever could have imagined.

And it was infinitely more valuable and delicate, too.

What would you think if told you the answer was Tyrannosaurus Rex?

Yeah, no kidding, and it turns out that his name was more than fitting.

Samson.

Samson, as it turns out, was more than eight million years old and a most remarkable specimen.

How remarkable? Try the second most complete T-Rex that has ever been unearthed and recovered.

Since 1978, homeowners and businesses have trusted Rose City Moving and Storage to safeguard residential and business property and data of every imaginable, size, shape, and flavor.

And that even includes long extinct dinosaurs that haven’t walked the earth for millions and millions of years.

Wherever you are in the Portland Metropolitan area and Western Oregon, from Salem to Southwest Washington and the Cascades to the Oregon Coast, trust Rose City to move it – or store it – however big, oddly-shaped, valuable – or old – it may be.

Give us a call, shoot an email, or stop in today and get the conversation started.

We’re here to help. At Rose City, we really have seen – and securely stored – just about everything, and we’re always ready for a new challenge!

When business customers – from small one-person offices to the executives and friends of some of the largest, major corporations become friends, it’s a special kind of good fortune.

With friends throughout Western Oregon and SW Washington, from the Cascades to Coast, we know we’re lucky that way, and it’s our privilege to serve you.

We’d also like to express our thanks to the office furnishings manufacturers, working closely with us as partners to better serve our customers. Rush and expedited orders, special features, and custom designed products to expressly meet unique needs are only possible when suppliers work with us – as ours do.

Finally, the real foundation for our success is our people, the Rose City Office Furnishings team. Dedicated to doing it right, determined to find a way when often there doesn’t appear to be one.

It reflects a company-wide commitment to service; evident in the office team, our sales and design specialists, our installation and delivery professionals. Every year more businesses choose Rose City for their office furnishings needs, and for that, thanks goes to people that care; about our customers and about each other.

After all, with customers ranging in size from individual homeowners to small businesses, and manufacturing operations to the headquarters of Fortune 500 corporations; throughout the Portland Metropolitan area, and from the Cascades to the Oregon Coast, it’s logical that they’d seen just about everything and that their context and definition came via performance.

What I learned when I asked about that revealed what degree of difficulty means in the moving industry. Things that would stop me cold in my tracks are no big deal; just another day at the office for the moving pros at Rose City.

In the last post I set the stage for describing one of the biggest and challenging moves in Rose City Moving and Storage history. I was more than a little curious to learn about it, and after visiting with key personnel, I learned a lot.

I was looking for details, and when I got ‘em I had to pick my chin up off the floor.

 Multiple locations scattered throughout Portland.
 One of them occupied five floors of an office building..
 All to be combined in a single, headquarters facility.
 1200 workstations and downtime wasn’t okay
 A process that took over four months

I asked how they managed it and the Rose City answer was simply: It’s all about Pre-move Planning.

It began with not just a walk-through, a number of them, asking questions and visual inspections.

Followed by the development of multiple, staggered ‘scopes’ projecting man-hours, method and process.

Then, defining the plan, establishing what they call the working partnership with the customer, and executing it.

It works.

Whatever your next move might be, make the right call, the confident call.

Large or small, simple or complex, down the hall, across town or across the state, trust Rose City to do it right: On-time and on-budget, that’s the Rose City way.

Every residential move, large or small, across town or across the state; and every office move, from a single office to the relocation of a Fortune 500 headquarters, is done the right way, the Rose City way: On time, on budget with a focus on complete customer satisfaction.

In the moving business, success is no accident. Nothing mysterious or magical, but lots of hard work, professionalism and performance. Little wonder that today more and more families, businesses and government agencies make Rose City Moving and Storage their mover of choice.

While no two moves are the same, they all share something in common. The common thread is the commitment to doing it right, every time. Rose City’s A+ Better Business Bureau rating and decades-long unblemished history speaks clearly to that, as does the planning and execution.

In a recent post I visited with a longtime Rose City customer and learned about the complex move of her manufacturing facility from Central Oregon to a Westside Portland suburb

Shortly after that, I met with senior Rose City executives and personnel and learned about aspects of the commercial moving business that, quite frankly, astounded me.

I’m talking about size, scale and complexity, and that prompted another question.

A residential move is a far cry from a major commercial move, how in the world do you ramp-up for it?

The answer came in two parts. First, you do it with an experienced and dedicated professional staff that understands the process. And second, we become their partner in the process.

It starts with a physical walk-through; the true scope of the job can only be grasped by seeing it.

This is followed by the development of the basic moving plan, the starting point with hours and labor requirements defined.

Next comes the formulation of The Moving Plan, complete with the projected costs, start and completion dates, which is presented to the client.

Collaborative fine-turning and refinement follows as the plan is finalized.

Upon acceptance – pardon the pun – the heavy lifting begins.

Next time: Just how big is big?

“This was a job that came with unusual challenges,” she reminded me, “and we needed real pros. And not just in the bidding, everyone does that well,” she said with a smile, “but when the hard work started, throughout the move, because we really had so little margin for error.”

So, I asked the obvious question: “I assuming that’s what you got?”

“My Rose City moving consultant arrived and we toured the plant. He wanted to see everything and asked a lot of questions. They were the right questions. I liked that. I’d checked them out and knew Rose City’s reputation as the commercial mover-of-choice. They have clients throughout the Portland Metropolitan Area, Southwest Washington to Western Oregon.”

“How did the bidding process work?” I asked her.

“He told me he first had to fully understand our situation. Once he did, it was detailed and no-nonsense. I explained our need to do it all – start to finish – and be back in business on Monday. It didn’t scare him off. He didn’t blink. He became my dedicated go-to guy and that made my job easier.”

“And then?” I asked.

“We agreed on a price, set parameters to deal with the unexpected – remember, I’m in business, it’s inevitable – and he told me trucks and moving professionals would arrive late afternoon two days later.”

“Two semi trucks and fourteen movers. These were guys that meant business and knew how to work. Their professional demeanor impressed me. I learned, later, most had been with Rose City for years. And we got it done. They worked like it was just another day at the office – and for those guys I think it was just that. Just as I’d been promised, on budget and on time.”

“Anything you want to add?” I asked.

“Two things: Those guys ate a ton of pizza and my boss was really happy. I was too.”

In her capacity as a facilities manager, when it comes to maintaining operational continuity with strict attention to the bottom line, the buck stops at her desk. Her responsibilities have included complex business moves and relocations throughout the Portland Metropolitan area, and beyond.

I figured – and correctly as it turned out – that she had a story or two that I’d find interesting, and I wasn’t disappointed.

My questions were straightforward, but I had more in mind that a mere autopsy of her customer experience.

I wanted to learn about her relationship with Rose City from the very beginning. How it started, what was important to her, what was that made her a customer. And what kept her a customer.

Armed with that information, I’d follow-up and learn her feelings about the move itself.

Here’s what Terri told me.

With virtually no advance warning, a manufacturing company presented her with a major challenge: Essentially, do the impossible and oh-by-the-way, with little time or margin for error.

They were moving from Bend in Central Oregon to Hillsboro. Their business – advanced grid management, transformer monitoring and substation automation – was growing so quickly that demand for their products had outstripped facility capacity. Suddenly, the plan was to leave a satellite office in Bend, relocate headquarters to the Portland area, and do it over a weekend with the least possible operational downtime.

Terri got on the phone and contacted three major moving companies. Each agreed to make the trip to Bend the next day to take a look and bid the job.

Here’s the thing. Rose City was the only one of three that showed up, and in minutes it became clear they really meant business.

A real pro with an eye on learning what it would take to move the business, willing to spend as long as necessary to develop a sound moving plan that would get the job done – on-time and on budget – without surprises on the back end.

Next time: Rose City delivers: More on what was involved.

When the time comes to move a business, most of us have the same first reaction.

We groan. And considering everything that’s involved, who can blame us?

It’s not just the packing and the anticipated operational disruption, there is also the hard work of finding a new home for you business and the moving company that can get you relocated with greater efficiency and lower stress.

Recently, I spent time visiting with some true veterans of the commercial moving trenches and asked what they thought was the secret to moving a business without owners or managers losing their minds along the way.

Admittedly, I was also curious to learn why, in the Portland Metropolitan area, from Salem to Southwest Washington, and the Cascades to the Coast, so many businesses, large and small, turn to Rose City Moving and Storage.

Why has Rose City become the mover-of-choice for so many businesses?

That’s an easy one. With over thirty-three years of experience moving businesses of all sizes, including many huge and complicated moves, Rose City is performance trusted. Add to that an A+, blemish-free Better Business Bureau record that really says it all.

How does Rose City do it better?

It’s in the planning. From the free, no-obligation moving consultation, to the on-site inspection to define the scope of the move, the Rose City way is to identify the challenges and understand the job, your needs, what’s at stake, and plan for all contingencies.

What makes Rose City different from other commercial movers?

It’s about relationships. At the heart of our relationships with customers is the recognition that it’s really a partnership. Working together, whatever unexpected needs or challenges arise, until the job is done, and your business is operating in its new home; Rose City is your partner in the process and with you every step of the way.

Let’s talk about your move.

Call, email or stop by for a free consultation.

When it comes to moving your home residence or office, in the Portland Metropolitan area, within the state or across the country, one question, often asked, is the one that matters more than any other when it comes to choosing a moving company:

What if …?

Things happen, sometimes beyond everyone’s control.

Still, preparing by asking questions and understanding your rights will protect you, your household or office furnishings and possessions and protect your move, too.

To help we offer the following links to resources that are sure to help you rest easier and move with confidence. That’s the Rose City way.

This first link is a great place to start. An easy to ready and solid overview of your rights when moving your home or office in Oregon:

http://rosecitymoving.com/wp-content/uploads/2011/12/FormTR37.pdf

Of course, it’s always a good idea to know your mover, and the following links, from the State of Oregon and the federal government, enable you to check service records for any complaints or violations.

We encourage you to do this. At Rose City we’re proud of our unblemished record. Customer satisfaction isn’t an ad slogan, it’s our way of doing business and our record proves it.

Use the next link to check the service records of moving companies in Oregon:

http://www.oregon.gov/ODOT/MCT/pages/movers.aspx

This one allows you to check national moving companies:

http://ai.fmcsa.dot.gov/hhg/search.asp

Finally, this last link is to a pretty thoughtful moving checklist, also developed by the federal government.

https://www.protectyourmove.gov/documents/MovingFraudPreventionChecklist.pdf

Questions?

Don’t hesitate to call or stop by – any time!