RSS Feed for http://www.servicemanagement365.comhttp://www.servicemanagement365.comThis is an RSS feed for http://www.servicemanagement365.com60Highways Agency fleet management deal announcedhttp://www.servicemanagement365.com/Vehicle_Fitting_Leasing_Equipment/Article415138.aspxFri, 12 Mar 2010 00:00:00 GMTSenior service: Hylton Cruickshank, operations director, FSGhttp://www.servicemanagement365.com/Business_Analytics/Article415137.aspxThu, 11 Mar 2010 00:00:00 GMTHand held devices help Gwynedd Council to improve lighting serviceshttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415136.aspxTue, 10 Mar 2009 00:00:00 GMTMobilising Public Servicehttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415135.aspxA Primer for Government AgenciesTue, 09 Mar 2010 00:00:00 GMTFleetMatics launches Field Service Manager in UK markethttp://www.servicemanagement365.com/Browser_Based_Service_Solution/Article415134.aspxLondon, UK; 5 February 2010 – FleetMatics, the software-as-a-service company specialising in mobile asset software, has launched its field service management software, Field Service Manager into the UK market – to provide complete management of a services department.Mon, 08 Mar 2010 00:00:00 GMTOngoing focus on driving efficiency pays dividends for a&o systemshttp://www.servicemanagement365.com/IT_Services_Support/Article415133.aspxTue, 09 Mar 2010 00:00:00 GMTCustomisable hand-held computer includes flash for improved image capturehttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415132.aspxMon, 08 Mar 2010 00:00:00 GMTNew deal sees mobile management platform added to rugged computershttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415131.aspxFri, 05 Mar 2010 00:00:00 GMTField service managers are expecting more from their solutionshttp://www.servicemanagement365.com/Business_Analytics/Article415130.aspxThu, 04 Mar 2010 00:00:00 GMTTOA Technologies Receives 2009 Product of the Year Awardhttp://www.servicemanagement365.com/Vehicle_Routing_Scheduling_Software/Article415129.aspxPresented by Customer Interaction Solutions® MagazineWed, 03 Mar 2010 00:00:00 GMTFree software offers secure wireless access to corporate emailhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415128.aspxWed, 03 Mar 2010 00:00:00 GMTTraining of field service engineers is vital to create multi-skilled workforceshttp://www.servicemanagement365.com/Customer_Product_Training/Article415127.aspxTue, 02 Mar 2010 00:00:00 GMTComcast Corporationhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415126.aspxStreamlined, reliable access drives strategic field-service initiative. With 23.9 million cable customers, Comcast Corporation is one of the nation's leading providers of entertainment, information and communication products and services. Fri, 26 Feb 2010 00:00:00 GMTField Service Mobility Best Practiceshttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415125.aspxMobile field initiatives deliver tangible benefits in increased productivity and improved customer service.Fri, 26 Feb 2010 00:00:00 GMTRemote diagnostics and fault management for enterprise printing deviceshttp://www.servicemanagement365.com/Diagnostics_Testing_Equipment/Article415124.aspxMon, 01 Mar 2010 00:00:00 GMTNew software to balance field service workloads announcedhttp://www.servicemanagement365.com/Service_Management_Software/Article415123.aspxFri, 26 Feb 2010 00:00:00 GMTSearchable online technical data, the ORFEUS event and choosing handheld deviceshttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415122.aspxThu, 25 Feb 2010 00:00:00 GMTBrowser technology used to enable business data to be shown with imageshttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415121.aspxWed, 24 Feb 2010 00:00:00 GMTRange of rugged vehicle-mounted PCs sees new versions addedhttp://www.servicemanagement365.com/Ruggedised_Field_Computers_Hand_Held_Terminals/Article415120.aspxMon, 22 Feb 2010 00:00:00 GMTLatest version of mapping software includes multi-route optimising and morehttp://www.servicemanagement365.com/Vehicle_Location_Tracking_GPS/Article415119.aspxTue, 23 Feb 2010 00:00:00 GMTJoint agreement sees mobile data solution added to existing portfoliohttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415118.aspxFri, 19 Feb 2010 00:00:00 GMTMid-size field service companies at greatest risk of software obsolescencehttp://www.servicemanagement365.com/Business_Analytics/Article415117.aspxThu, 18 Feb 2010 00:00:00 GMTInventory management latest phase in Elekta’s improved service offeringhttp://www.servicemanagement365.com/Logistics_Inventory_Management/Article415116.aspxWed, 17 Feb 2010 00:00:00 GMTTechnology and processes combine to help SCL expandhttp://www.servicemanagement365.com/Facilities_Asset_Management/Article415115.aspxTue, 16 Feb 2010 00:00:00 GMTLaunch of technology to facilitate monitoring of mobile data networkshttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415114.aspxMon, 15 Feb 2010 00:00:00 GMTCreating customer value – sales or service?http://www.servicemanagement365.com/Business_Analytics/Article415113.aspxFri, 12 Feb 2010 00:00:00 GMTGartner Research Reporthttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415112.aspxCable Provider Dramatically Improves Performance of Field Service Thu, 01 Oct 2009 00:00:00 GMTONO Case Studyhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415111.aspxSpain’s largest provider of telecommunications, broadband Internet and pay television services with 3,500 technicians Fri, 01 May 2009 00:00:00 GMTTOA Whitepaperhttp://www.servicemanagement365.com/Vehicle_Routing_Scheduling_Software/Article415110.aspxCustomer Appointment Management™ (CAM) - Next Generation Strategies for Managing the Mobile Workforce and Enhancing the Customer ExperienceMon, 01 Feb 2010 00:00:00 GMTExtended benefits for notebook and tablet users in the mobile environmenthttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415109.aspxThu, 11 Feb 2010 00:00:00 GMTNew Irish office follows continued growth in 2009http://www.servicemanagement365.com/Mobile_Communications_Software/Article415108.aspxWed, 10 Feb 2010 00:00:00 GMTPurchase and de-listing of telematics provider provides long term potentialhttp://www.servicemanagement365.com/Vehicle_Tracking_Fleet_Management/Article415107.aspxTue, 09 Feb 2010 00:00:00 GMTSolution raises service levels and increases capacityhttp://www.servicemanagement365.com/Service_Management_Software/Article415106.aspxMon, 08 Feb 2010 00:00:00 GMTPackaged Goods Companyhttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415105.aspxMobility XE delivers higher field sales productivity. Keeping shelves in convenience stores, grocery stores and other retail outlets stocked with perishable products calls for a highly efficient, well-coordinated effort.Fri, 05 Feb 2010 00:00:00 GMTHSE ruling on engineer's fatal accident at Heathrow Airporthttp://www.servicemanagement365.com/Business_Analytics/Article415104.aspxThu, 04 Feb 2010 00:00:00 GMTShould field service suppliers aim for customer satisfaction at all costs?http://www.servicemanagement365.com/CRM_eCRM/Article415103.aspxWed, 03 Feb 2010 00:00:00 GMTGround breaking insurance initiative supported by field servicehttp://www.servicemanagement365.com/Contract_SLA_Warranty_Management/Article415102.aspxTue, 02 Feb 2010 00:00:00 GMTTechnology adoption for facilities management and social housing sectorshttp://www.servicemanagement365.com/Business_Analytics/Article415101.aspxMon, 01 Feb 2010 00:00:00 GMTExternal lighting maintenance operation opts for hosted solutionhttp://www.servicemanagement365.com/Vehicle_Location_Tracking_GPS/Article415100.aspxFri, 29 Jan 2010 00:00:00 GMTInterview with Interserve commercial managing directorhttp://www.servicemanagement365.com/Facilities_Asset_Management/Article415099.aspxThu, 28 Jan 2010 00:00:00 GMTPartnership announced to strengthen coverage of UK markethttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415098.aspxWed, 27 Jan 2010 00:00:00 GMTNetMotion Wireless Awarded Eleventh Patent for Mobile VPN Technologyhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415097.aspxCompany strengthens portfolio with patent covering IPv4 / IPv6 networks Tue, 26 Jan 2010 00:00:00 GMTAsset Skills Facilities Management Board appoints new memberhttp://www.servicemanagement365.com/Customer_Product_Training/Article415096.aspxTue, 26 Jan 2010 00:00:00 GMTNetMotion Wireless Teams with RSA and FBI to Assist with New Criminal Justice Information Services Policy (CJIS)http://www.servicemanagement365.com/Mobile_Communications_Software/Article415095.aspxEducational webinar to aid law enforcement agencies in meeting strong authentication requirement Sat, 23 Jan 2010 00:00:00 GMTRepair service launched as add-on to stock optimisationhttp://www.servicemanagement365.com/Third_Party_Spares_Repairs/Article415094.aspxMon, 25 Jan 2010 00:00:00 GMTEagle Set to Fly with Eagle Field Servicehttp://www.servicemanagement365.com/Service_Management_Software/Article415093.aspx25 years of industry experience enables Field Service Management companies to reach new heights in service delivery and customer satisfaction.Wed, 01 Apr 2009 00:00:00 GMTVehicle tracking solution pays for itself in first monthhttp://www.servicemanagement365.com/Vehicle_Tracking_Fleet_Management/Article415092.aspxFri, 22 Jan 2010 00:00:00 GMTAcquisitions strengthen support and mobile communications optionshttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415091.aspxThu, 21 Jan 2010 00:00:00 GMTMobile solution improves effectiveness of distribution and deliveryhttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415089.aspxWed, 20 Jan 2010 00:00:00 GMTRebrand follows move to larger premises to allow for future growthhttp://www.servicemanagement365.com/Logistics_Inventory_Management/Article415088.aspxTue, 19 Jan 2010 00:00:00 GMTPurchase of same day express delivery operation extends courier networkhttp://www.servicemanagement365.com/Parts_Distribution/Article415087.aspxMon, 18 Jan 2010 00:00:00 GMTThe challenges of dealing with the recent icy conditionshttp://www.servicemanagement365.com/Business_Analytics/Article415086.aspxFri, 15 Jan 2010 00:00:00 GMTEffective inventory management saves money and raises service levelshttp://www.servicemanagement365.com/Logistics_Inventory_Management/Article415085.aspxMon, 15 Nov 2010 00:00:00 GMTNewport City Homes approaching go-live date for mobile workinghttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415084.aspxThu, 14 Jan 2010 00:00:00 GMTThames Water Case Studyhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415083.aspxThames Water identi?ed the need for a vehicle tracking and ?eet management system that would support the company’s ongoing efficiency programme through the optimisation of its ?eet operation.Tue, 01 Sep 2009 00:00:00 GMTDartline Coaches Case Studyhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415082.aspxDevon-based Dartline Coaches required an advanced vehicle tracking system to achieve added visibility and control over its coach and bus hire operation. Mon, 17 Aug 2009 00:00:00 GMT2008 Vehicle Tracking Survey – Executive Summaryhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415081.aspxThe 2008 Vehicle Tracking Survey was conducted amongst 150 fleet influencers and decision makers within the UK.Mon, 21 Apr 2008 00:00:00 GMT27% of fleet operators now using vehicle tracking technologyhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415080.aspxMore than one in four UK fleets is using tracking within their vehicle operations according to new research from fleet solutions provider DigiCore.Mon, 21 Apr 2008 00:00:00 GMTYorkshire Water selects C-Trackhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415079.aspxYorkshire Water – the leading utility water company within the UK providing water and waste water services to more than 4.7m people and 140,000 businesses – has appointed DigiCore to install a sophisticated vehicle tracking solution across its fleet of technicians vehicles.Tue, 03 Jun 2008 00:00:00 GMT Severn Trent Water keeps on track with C-Trackhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415078.aspxSevern Trent Water, the water company serving more than eight million customers across central England, is extending its vehicle tracking solution to include a further 300 vans and commercial vehicles.Thu, 04 Sep 2008 00:00:00 GMTDyer & Butler selects C-trackhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415077.aspxDyer & Butler, the civil engineering contractor, has selected DigiCore’s C-track system to provide an effective vehicle tracking solution for 130 vans within the company’s fleet. Wed, 24 Dec 2008 00:00:00 GMTVirgin selects C-trackhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415076.aspxVirgin Media, the UK entertainment and communications company, has awarded a contract to DigiCore for the provision of an innovative vehicle tracking solution for 1,800 vans within its fleet. Thu, 08 Jan 2009 00:00:00 GMTERH Communications Ltd chooses C-trackhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415075.aspxERH Communications Ltd, a leading specialist contractor providing services to the highways industry, has selected DigiCore’s C-track system to provide a sophisticated vehicle tracking solution for a Technology Maintenance Contract covering the whole of Wales.Fri, 13 Feb 2009 00:00:00 GMTDartline Coaches extends C-track solutionhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415074.aspxDartline Coaches, the Devon-based coach and bus hire company, has extended its innovative tracking system to include a further 21 vehicles within the companies fleet of coaches, midi-coaches, buses and minibuses.Thu, 02 Jul 2009 00:00:00 GMTDigicore and Garmin in fleet management tie-uphttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415073.aspxDigiCore has teamed up with Garmin to develop integrated vehicle tracking and satellite navigationWed, 23 Sep 2009 00:00:00 GMTBooklet launched for advice on optimising the field service supply chainhttp://www.servicemanagement365.com/Vehicle_Routing_Scheduling_Software/Article415072.aspxWed, 13 Jan 2010 00:00:00 GMTNetMotion Wireless Raises the Bar for Mobile VPNs With Mobility XE 9.0http://www.servicemanagement365.com/Mobile_Communications_Software/Article415071.aspxTightens mobile worker security with strong authentication, provides secure access for managing unattended mobile devices and reauthenticates mobile users without disrupting their workflow or applications. Tue, 12 Jan 2010 00:00:00 GMTThe importance of getting service delivery correct and making the right impressionhttp://www.servicemanagement365.com/Business_Analytics/Article415070.aspxTue, 12 Jan 2010 00:00:00 GMTImproved features added to industrial printer rangehttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415069.aspxMon, 11 Jan 2010 00:00:00 GMTChoosing a field service management system vendorhttp://www.servicemanagement365.com/Business_Analytics/Article415068.aspxFri, 08 Jan 2010 00:00:00 GMTYounger consumers more likely to react to poor customer servicehttp://www.servicemanagement365.com/Business_Analytics/Article415067.aspxThu, 07 Jan 2010 00:00:00 GMTUnified communications and control proposition for mid-market enterpriseshttp://www.servicemanagement365.com/Enterprise_Resource_Planning_ERP/Article415066.aspxWed, 06 Jan 2010 00:00:00 GMTPartnership with IBM announced by mobile enterprise solution providerhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415065.aspxWed, 23 Dec 2009 00:00:00 GMTExplaining the facts of hosted IT operations to improve service and reduce costshttp://www.servicemanagement365.com/eService/Article415064.aspxWed, 23 Dec 2009 00:00:00 GMTNetwork adaptors introduced to improve monitoring and analysishttp://www.servicemanagement365.com/Call_Centre_Helpdesk_Software/Article415063.aspxTue, 22 Dec 2009 00:00:00 GMTRaising service levels through effective communication with customershttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415062.aspxMon, 21 Dec 2009 00:00:00 GMTLaunch of adaptable battery charger announced to recharge mobile equipmenthttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415061.aspxMon, 21 Dec 2009 00:00:00 GMTHousing association selects mobile technology to speed inspection timeshttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415060.aspxFri, 18 Dec 2009 00:00:00 GMTImproved service levels and remote workforce managementhttp://www.servicemanagement365.com/Vehicle_Tracking_Fleet_Management/Article415059.aspxThu, 17 Dec 2009 00:00:00 GMTResults of the latest Service Management industry-wide surveyhttp://www.servicemanagement365.com/Business_Analytics/Article415058.aspxWed, 16 Dec 2009 00:00:00 GMTAgreement reached for proposed acquisition of telematics supplierhttp://www.servicemanagement365.com/Vehicle_Tracking_Fleet_Management/Article415057.aspxTue, 15 Dec 2009 00:00:00 GMTField service award success for Anglian Water within NCSAhttp://www.servicemanagement365.com/Business_Analytics/Article415056.aspxMon, 14 Dec 2009 00:00:00 GMTPay as you go vehicle tracking – a cautionary tale for businesshttp://www.servicemanagement365.com/Vehicle_Tracking_Fleet_Management/Article415055.aspxFri, 11 Dec 2009 00:00:00 GMTService delivery platform launched for affordable mobile workforce strategyhttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415054.aspxThu, 10 Sep 2009 00:00:00 GMTSenior Service: Geoff Dyson, field operations IT manager, Yorkshire Waterhttp://www.servicemanagement365.com/Business_Analytics/Article415053.aspxWed, 09 Dec 2009 00:00:00 GMTGallatin County Deploys NetMotion Wireless for Secure Mobile Communicationshttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415052.aspxNetMotion Mobility XE selected as mobile VPN for use by Gallatin County, Bozeman Fire Department, and Bozeman Police Department Tue, 08 Dec 2009 00:00:00 GMTVideo and audio files now live on Service Management Expo sitehttp://www.servicemanagement365.com/Business_Analytics/Article415041.aspxTue, 08 Dec 2009 00:00:00 GMTScheduling solution chosen to enhance field service operational efficiencyhttp://www.servicemanagement365.com/Vehicle_Routing_Scheduling_Software/Article415040.aspxMon, 07 Dec 2009 00:00:00 GMTAmsterdam survey shows companies uncertain over security issueshttp://www.servicemanagement365.com/Mobile_Integrators/Article415039.aspxFri, 04 Dec 2009 00:00:00 GMTThe differences between expectations and reality of service deliveryhttp://www.servicemanagement365.com/Business_Analytics/Article415038.aspxThu, 03 Dec 2009 00:00:00 GMTXerox subsidiary service provider celebrates 15 years in businesshttp://www.servicemanagement365.com/Contract_SLA_Warranty_Management/Article415037.aspxWed, 02 Dec 2009 00:00:00 GMTMatching mobile devices to the needs of the field service operationhttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415036.aspxTue, 01 Dec 2009 00:00:00 GMTRouting system launched to deliver efficiency for fleets and field servicehttp://www.servicemanagement365.com/Vehicle_Tracking_Fleet_Management/Article415035.aspxMon, 30 Nov 2009 00:00:00 GMTPre- and post-sale support contract awarded to UK technical outsourcerhttp://www.servicemanagement365.com/Mobile_Communications_Interface/Article415034.aspxFri, 27 Nov 2009 00:00:00 GMTField service industry issues highlighted by Mobile Computer User's Grouphttp://www.servicemanagement365.com/Mobile_Communications_Software/Article415033.aspxThu, 26 Nov 2009 00:00:00 GMTTrade association formed for home entertainment repairershttp://www.servicemanagement365.com/Business_Analytics/Article415032.aspxMon, 15 Mar 2010 04:00:23 GMTBYBOX TRANSFORMS NEXT DAY PARTS DELIVERYhttp://www.servicemanagement365.com/Secure_Collection_Locations/Article415028.aspxThe Specialist parts and distribution company, ByBox, is transforming the next day parts delivery market.Thu, 01 Oct 2009 00:00:00 GMTBYBOX EXPANDS INTO THE REPUBLIC OF IRELANDhttp://www.servicemanagement365.com/Secure_Collection_Locations/Article415031.aspxSpecialist field service parts and equipment distribution company, ByBox has expanded its services into the Republic of Ireland.Mon, 15 Mar 2010 04:00:23 GMTBYBOX PUTS ITS BEST FOOT FORWARD IN FOUR FIGURE FUND RAISING FOOTBALL MATCH FOR ZOE’S PLACEhttp://www.servicemanagement365.com/Secure_Collection_Locations/Article415030.aspxCoventry firm ByBox has helped raise £1,250 towards the building of a local baby hospice.Wed, 01 Jul 2009 00:00:00 GMTByBox solution helps track £1 million of supply chain partshttp://www.servicemanagement365.com/Secure_Collection_Locations/Article415029.aspxWhen world leading supplier of business equipment Konica Minolta Business Solutions (UK) needed to find a more efficient and cost effective way of getting parts from its central European distribution centre in Antwerp, Belgium, to its UK field engineers, it turned to ByBox to provide a cost-effective solution.Mon, 01 Jun 2009 00:00:00 GMT