Ruggiero AV Services Site News & Announcements

Primary Shared Server Migration Planned

noreply@blogger.com (Ruggiero AV Services) — Fri, 16 Jan 2026 16:29:00 +0000

On January 18, 2026 at 9:00 AM UTC, all hosting accounts on our primary shared hosting server to a newly provisioned server.

Out of an abundance of caution, we ask that customers do not modify anything on their websites from January 17, 2026 to January 20, 2026, 12 AM UTC

We understand the short notice, so we want to be fully transparent about the situation. As you may be aware due to recent intermittent downtime, the current shared server has recently been affected by a CloudLinux OS bug that causes intermittent system crashes. This bug is tied to a very specific combination of CloudLinux 9 running on specific Ryzen 9 hardware. To be clear, this is not a widespread problem -- across our entire infrastructure, only this one is impacted by this specific CloudLinux build. All others continue to operate normally, and this is considered to be an edge case situation.

We had been working with the data center and the software vendor, including senior development, but as of now, CloudLinux has not yet provided a resolution or a patch for this issue. Continuing to wait for an upstream fix would risk further downtime for our clients.

Uptime and stability are our top priorities. When a software vendor issue is outside our direct control, we act quickly to implement a workaround that is within our control. In this case, the safest and most reliable solution is to migrate all accounts to a freshly deployed server which is running a confirmed stable CloudLinux version not affected by this bug.

While the migration is driven by stability concerns, the good news is that the new server does include a small hardware improvement, as it is powered by the newer AMD Ryzen 9 9950X CPU, providing a slight performance uplift compared to the 7950X processor that the current server is using.

- AMD Ryzen 9950X processor
- Enterprise-grade NVMe storage – 2x Enterprise NVMe drives in RAID-1 (Ensuring redundancy)
- 128 GB DDR5 RAM – for better performance and fault tolerance
- Operating System: CloudLinux 9 (stable build unaffected by the above mentioned edge case bug)
- All existing features remain available: LiteSpeed, Softaculous, LSCache, JetBackup (daily), MailBaby, Sitejet AI Website Builder, cpGuard, etc.

Migration Schedule:

- Start Date and Time: January 18, 2026 at 9:00 AM UTC
- Estimated Duration: 12-24 hours
- Expected Downtime: In most cases, downtime is not expected, as the old server will remain online throughout the migration. We will notify our customers who require the new server's IP address: 206.168.149.90, otherwise the experience will be seamless.

We appreciate your understanding as we take the necessary steps to ensure your hosting environment remains stable, secure, and reliable. We apologize for any inconvenience this may have caused.

Please e-mail us if you have any questions or use our helpdesk form.

Primary Hosting Server / Node Outage

noreply@blogger.com (Ruggiero AV Services) — Thu, 04 Sep 2025 16:19:00 +0000

UPDATE: Services were fully restored on the affected server by 3PM PDT / 6PM EST. We apologize for the inconvenience caused by the extended downtime.

From the datacenter:

We are aware that Shared Hosting Server Fiber22-R is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

Primary Hosting Server Upgrade Planned

noreply@blogger.com (Ruggiero AV Services) — Fri, 18 Jul 2025 12:58:00 +0000

Dear Customers,

According to a recent announcement from our data center, they will be upgrading one of the servers that house client websites; all back-end updates will be handled, and according to the announcement, the details are:

Migration Schedule:
- Start Date and Time: July 27, 2025 at 9:00 AM UTC
- Estimated Duration: 12-24 hours
- Expected Downtime: In most cases, downtime is not expected, as the old server will remain online throughout the migration. However, you may notice your website briefly go offline once the migration is complete -- we will then make the necessary network changes on our side.

Out of an abundance of caution, we ask that you do not attempt to update your website yourself from July 25 to July 28.

Thank you!

RDP Server Upgrades and Webmail Client Clarification

noreply@blogger.com (Ruggiero AV Services) — Sat, 12 Jul 2025 18:13:00 +0000

We are currently upgrading the hardware on the node which contains the web-based Windows Remote Desktop client used by some of our customers; while the server is still accessible for the time being, it may go intermittently offline, while the network switches to a backup node. Please do not resume any mission-critical work using that service until after July 14.

Also, our webmail service remains online using the original Roudcube version; it can be upgraded on a domain-specific basis but cannot be made to work universally without breaking licensing. If customers wish to use Roundcube+ on their domain, let us know. Of course, tech savvy users can install a webmail client from within Softaculous and point their domain there at any time.

Thank you for your understanding.

Webmail issues and RoundCube GUI changes coming

noreply@blogger.com (Ruggiero AV Services) — Mon, 07 Apr 2025 18:37:00 +0000

Earlier today, some customers may have experienced issues accessing their email on the web at webmail.xxx.xxx; there was some temporary downtime that could not be helped, and for that we apologize. This also made us take a look at the current webmail interface, which is based on the tried-and-true RoundCube webmail, which has not changed much in many years. However, our e-mail host has been experimenting with the updated RoundCube+ implementation which you can read about here:

https://roundcubeplus.com/

We intend to roll out Roundcube+ universally in June 2025, but if you want it enabled on your domain now, send us a message and let us know!

Mail Server Maintainence

noreply@blogger.com (Ruggiero AV Services) — Fri, 20 Jan 2023 20:07:00 +0000

Based on a recent e-mail from the provider that houses our mail server, there will be maintenance performed on Sunday, January 22 at 7:00 PM US/Central time, until 8:00 PM. Incoming mail will be paused while some of the server's mailbox data is migrated to new storage. The expectation is that you may be unable to check your email for 5-15 minutes during the maintenance window.

Thank you for your patience.

Downtime for forms processor/helpdesk

noreply@blogger.com (Ruggiero AV Services) — Sun, 23 Oct 2022 23:31:00 +0000

During the afternoon of October 22, 2022, the Apache server that houses our forms data as well as our helpdesk system experienced a failed upgrade of the underlying server software that forced several sub-sites offline and prevented access to user forms and invoices for our clients. The issue was corrected in short order, but the total downtime amounted to 2 hours and 44 minutes. We apologize for any inconvenience this may have caused.

Los Angeles Shared Server Connectivity Issues

noreply@blogger.com (Ruggiero AV Services) — Thu, 11 Aug 2022 18:56:00 +0000

We are currently working with the data center in troubleshooting connectivity issues on one of their shared servers. This is the primary server we utilize for our clients' sites. All clients on that server seem to be affected, but the physical server itself seems to be running fine. Full connectivity should be restored within an hour or two of this post.

Keep checking at host.ruggieroav.net; if you can reach that site, know that other sites on the server are reachable as well.

Apologies for the inconvenience.

Forms Processor Upgrade and Migration

noreply@blogger.com (Ruggiero AV Services) — Thu, 02 Jun 2022 12:59:00 +0000

UPDATE: 6/2/2022 11:30AM EST; Migration has been completed ahead of schedule.

An unexpected issue has forced us to perform a data migration of our forms processing tools during "normal business hours" - it was expected to only take 1 hour, but it may require additional time beyond the time of this post. Please note that we will endeavor to have the system up and operational within the next 8 hours, possibly sooner.

Apologies for any inconvenience.

File Server Optimizations and Upcoming Offerings

noreply@blogger.com (Ruggiero AV Services) — Thu, 14 Apr 2022 17:00:00 +0000

For the past few years, we have offered file storage services for our clients; most recently within the last 2 years we have enhanced this service to provide service similar to Microsoft's OneDrive, Google Drive, or DropBox, Inc. The newest features include:

Web, mobile app, and virtual drive access from almost any device.

Sync from mobile or desktop using NextCloud.

Automatic handling of common file formats, allowing for preview and editing directly on site.

Generous file storage allotments, at up to 40GB

Starting next year, we are planning to roll out new hosting packages specifically for file storage. While different from our earlier storage offerings, we feel they remain in line with industry practices, and we appreciate the patronage of people who would trust us with their important files and personal information.

Keep watching www.ruggieroav.com for more!

Remote Access Server Updates

noreply@blogger.com (Ruggiero AV Services) — Wed, 09 Feb 2022 17:41:00 +0000

Our remote access services site available at https://rdp.rsite.us has been updated to address customer requests and security issues.

We now utilize Microsoft's IIS on the back-end, and the application now supports "secure shell" (SSH) sessions as well as encrypted remote desktop connections on standalone, domain-connected, and Hyper-V virtual machines.

This service is offered as a courtesy to our current and would be customers, and requires that you have an existing server set up for such access be it Windows or Linux; for more information see https://ruggieroav.com/offerings#remote

To add to our security improvements, a randomized hashed URL is generated each time the site is visited; becauce of that, please modify any bookmarks so they simply point to https://rdp.rsite.us/ including the trailing slash. Also, all initial connection attempts ARE logged, and abusive connection attempts against the server itself will be blocked, with no chance of recovery. Please use this service with care.

Let us know if you have any questions or concerns.

Application Server Updates

noreply@blogger.com (Ruggiero AV Services) — Fri, 10 Dec 2021 14:31:00 +0000

This is a quick update for customer who receive invoices via our automated system; if you are having issues viewing an invoice or get an invalid link, please do one of the following:

- Replace https://forms.ruggieroav.net/ip with https://ruggieroav.com/ip
- Contact us to have a new invoice generated and e-mail sent.

We are sorry for any inconvenience.

Outage affecting LA datacenter

noreply@blogger.com (Ruggiero AV Services) — Sat, 06 Nov 2021 23:44:00 +0000

EDIT: Services seemed to be restored about 50 minutes after our initial post; the original information stands below, as we cannot confirm from the DC if the matter is officially resolved.

We are aware of a widespread network outage in our Los Angeles DC-02 location. This issue has been escalated to the upstream’s network engineers, and we will update this incident with additional information when we know more. Server content is not affected at this time, but all services on that node are down.

'Eagle' Email Server Migration / Upgrade

noreply@blogger.com (Ruggiero AV Services) — Tue, 19 Oct 2021 12:28:00 +0000

As you are aware, we currently "outsource" our e-mail hosting, to provide additional IP reputation protection, account management, and enhanced webmail access to our customers. The server on which users' messages were hosted was running the tried and true CPanel hosting environment, which until recently had served many customers well. However, due to a change in infrastructure and pricing from Cpanel's parent company, e-mail management has been moved to DirectAdmin. The most notable change you will see is that the webmail client has been reset to RoundCube by default - we are working on making additional clients available, as before, but always try and keep things as simple as possible. Also, if you're currently using an external mail client, like Outlook, you may need to re-sync your messages to bring the IDs up to date. This should only need to be done once.

For the most part, users did not notice any downtime or changes, and this after-the-fact blog update is being made in the interest of full transparency. Thanks very much for your understanding and patience, and if you have any questions or concerns, please let us know!

Webmail SSL certificate issues

noreply@blogger.com (Ruggiero AV Services) — Tue, 28 Sep 2021 18:47:00 +0000

9/29/21: Issues have been resolved.

At this time, a number of our customers' domains using the webmail* alias to access their messages will see an expired certificate warning in their browser. We are working on getting this resolved, and will update this post when we have done so. Meanwhile, those looking to access their e-mail via webmail on ANY of their domains can simply visit https://eagle.mxlogin.com:2096

Thank you for your understanding and patience.

Undetected Downtime on "host 2" server, now resolved

noreply@blogger.com (Ruggiero AV Services) — Wed, 03 Mar 2021 11:39:00 +0000

During the afternoon of March 2, 2021 one of our primary hosting servers experienced an unexpected downtime event due to the datacenter taking the underlying storage array offline. We have mitigated the issue, however without advanced notice the migration of data took longer than anticipated. We will be reaching out to the affected customers, and compensating appropriately.

Thank you for your understanding.

Server consolidation, hosting changes

noreply@blogger.com (Ruggiero AV Services) — Sun, 29 Nov 2020 18:03:00 +0000

Over the weekend we consolidated some server space and file storage, due to the fact that we don't have as many clients on our shared hosting space as we once did. Beginning in 2021 we are implementing a policy whereby all new shared hosting space will be provisioned manually. We have also implemented backup e-mail services, as well as additional redundant backup space.

Also, take note that we will be adhering strictly to our VPS password policy in the new year as well. If you have any questions, see our website, or contact us.

We apologize for any minor downtime this shift in resources may have caused. We will continue to monitor server usage and shift resources to the best of our ability to fully utilize disk space and CPU power so that all customers get the amazing performance they expect.

Webmail update post Atlanta shared server issues

noreply@blogger.com (Ruggiero AV Services) — Fri, 28 Aug 2020 03:05:00 +0000

Many of you may be aware that the Atlanta shared CPanel server involved in the latest network problems stored our old classic webmail client; this was our go to for many years, and through many iterations, but after this last server rebuild, we found that it simply cannot be secure enough to handle mail the way our outside mail provider wants it. Therfore, we have defaulted to using CPanel's webmail clients on the host e-mail sever; this will be maintained and updated directly by the mail provider, and will be a smoother experience overall.

For applications on the shared server that USE outbound e-mail, we have switched to using SENDMAIL or PHP mail where applicable. If you have any issues with outbound mail as part of forms or other applications, please let us know so we can investigate.

Thank you for bearing with us once again, and we hope that this is yet another permanent solution to a long standing problem.

Investigating downtime with Atlanta CPanel server

noreply@blogger.com (Ruggiero AV Services) — Wed, 26 Aug 2020 21:57:00 +0000

EDIT: The issue is with the network and some related hardware, but our data center decided to spin up a new server anyway, and restore a backup from Sunday, August 23rd. The new server/node contains updated hardware which should resolve the occasional connectivity problems previously experienced. At this writing, the server is up, but data restoration is still in progress.

It appears sites on cpanel.ruggieroav.net are inaccessible at the moment, due to possible network issue. We are trying to confirm with the provider, and if it is instead a hardware problem, they will hopefully have it solved quickly. We won't make any further updates unless we need to; be assured we are on top of the situation. As this server houses our helpdesk system, that too is offline.

We are sorry for the inconvenience and thank you for your patience.

Infrastructure Update

noreply@blogger.com (Ruggiero AV Services) — Thu, 09 Jul 2020 15:38:00 +0000

UPDATE 7/11/2020:
The majority of the files and links relating to our infrastructure described below are in the process of being restored. By the end of the month, everything should be back where it was, as certain links will be updated, and some may require intervention; this will all be handled on a case by case basis. The original message stands below:

The data center where we were hosting many of our supplementary files, such as music links, ISO images for customers, and installation scripts, was recently hit with a catastrophic data encryption bug that left a good percentage of storage unavailable to us. We have backups of recent data, but since the amount of data was in total over 5 terabytes, it will take a while to rebuild the infrastructure that we previously had. Moreover, many of the links to files and data that were sent to customers are now invalid. We want to make clear a few points:

- At no time was customer data itself stored on the disk[s] in question.

- Backups were out of date by several months but they do exist and it gives us a baseline for restoration. We will make an effort to redistribute the data as best as possible to other servers, so as to avoid a major loss like this in the future.

- There is still a possibility that the data center will recover / decrypt the data on the offending disks, so we are hoping that we can restore the data directly, but it still won't be accessible the same way it was previously. What's more, we will not be utilizing this data center for any other server deployments going forward.

Please bear with us while we handle the gargantuan task of rebuilding our data store. In the meantime, we ask that you open a ticket if you require something to install on, or rebuild, a virtual server instance.

Shared CPanel hosting server downtime explanation

noreply@blogger.com (Ruggiero AV Services) — Sun, 29 Dec 2019 03:15:00 +0000

The data center in Atlanta where we had moved several client websites had a network routing issue that left several of those sites inaccessible for many hours today. The sites are back up and running - actually they never really were offline - but the underlying network problem forced the data center to assign a new IP address to the host server.

Propagation - the time it takes all the other systems on the public internet to recognize this change - can take several hours. We will be looking into appropriate compensation for any customers who were affected; as with any network issue, some may have not even noticed, due to caching. We will keep monitoring and hope this is a one-off incident which can be mitigated faster if it does happen again.

Thank you for your understanding and patience.

Partial Network Outage Affecting AU Proxy

noreply@blogger.com (Ruggiero AV Services) — Fri, 13 Dec 2019 01:38:00 +0000

We are currently experiencing a partial outage in our Sydney location affecting VPN and Proxy services.. Our network engineers are actively working with our upstream providers to restore connectivity as quickly as possible. There will be no further updates unless there are unforeseen problems.

Issues with forms processing

noreply@blogger.com (Ruggiero AV Services) — Sat, 23 Nov 2019 04:39:00 +0000

We have modified our forms processor to fix some long standing bugs, most notably those with e-mail delivery.

Previously, messages generated from certain web forms on clients' websites were posting to the proper location and were viewable from the forms' admin panel, but NOT being delivered to e-mail; also users were not receiving e-mail confirmation of their submissions. We believe we have fixed that issue, and will continue to monitor from now into the new year.

Scheduled Maintenance: Datacenter Migration in New York

noreply@blogger.com (Ruggiero AV Services) — Fri, 11 Oct 2019 19:36:00 +0000

Attention customers with servers in New York:

In 10 days the company INCERO will be migrating their servers from a legacy New York facility to a new NYC Tier 1 data center.

Migration will take place on Monday evening, October 21, 2019 around 10pm EST and is expected to be completed within 6 hours. Servers will obviously be offline during this process. The DC is well prepared for this migration and anticipates that it goes smoothly. Once this move is complete the following network improvements will be gained:

- IRP blend of Level 3, Hurricane Electric, NTT, Cogent, and Telia transit along with NYIIX and DE-CIX peering fabrics. Incero's legacy network in New York consisted of GTT transit only.
- DDoS protection

Maintenance Window:
———————————————
Monday 10/21/2019 10:00pm - 7:00am EST

We will not post any follow-up unless there are problems. To avoid a false alarm, we reserve the right to PAUSE our downtime monitor for the affected servers, so as not to trigger an alert. Please rest assured will will confirm everything is working once the migration has been verified complete. Thank you for your understanding and patience.

Update Los Angeles DC

noreply@blogger.com (Ruggiero AV Services) — Fri, 24 May 2019 18:41:00 +0000

We wanted to provide an update on the network outage from last week.

While we have kept some ancillary services in our current LA data center, shortly after it was determined that the network issue that plagued our number 1 shared hosting server was NOT going to be resolved in a timely fashion, we moved all users and sites to another server in New York. We have replaced the LA server with one in our Atlanta DC and will gladly migrate customers to it who wish to have their sites moved. For now, everything is status quo. The last hiccup on the new Atlanta server regards SSL certificates... we're reinstalling those services, and should have everything secured in a few hours.

Any questions, feel free to e-mail us or open a support ticket.