Custom fields allows you to further tailor SAManage  to your needs and internal processes and provides greater flexibility when using the service.

To get started, select setup -> custom fields:

Click New Custom Field to add a new field to any module:

Select the field time from the available field options and provide any available values or defaults. Custom fields are displayed on the request module and behave like any other field in the system: select them in the views, use them in the queries and reports, and search for a field’s value like you would do with any other fields.

We are looking forward to hearing your feedback on the new feature as well as ideas on how we could further improve it. To a successful 2012 !

Related posts:

1. Accelerating Help Desk Workflows with Custom Ticket Types
2. Tip: Tracking Changes to Assets with Custom Search
3. New: Mass Update asset properties

CARY, NC, and SAN FRANCISCO, CA – December 5, 2011  – SAManage, a premier provider of SaaS-based IT asset and service management software, and Zendesk, the proven cloud-based help desk software provider, today announced the availability of SAManage IT Asset Management for Zendesk.  This cloud-based asset management service allows help desk agents to view IT asset configurations from within Zendesk and associate these assets with Zendesk tickets.

“IT Asset Management capabilities is a common request from our IT customers,” said Zack Urlocker, Zendesk’s COO. “The SAManage / Zendesk integration brings asset management capabilities directly into the Zendesk help desk system, making it easier for support teams to resolve issues.”

SAManage IT Asset Management solution provides companies with instant visibility into the IT assets across their network, and help track the technology assets they own and use. Using SAManage, customers can know exactly where each asset is located, who is using it, and what is the asset configuration. The SAManage / Zendesk integration empowers agents to view the asset configuration and reduce the time it takes to resolve issues with each asset.

“Reducing support costs and time-to-resolution is an ongoing concern for our customers,” said Darroll Buytenhuys, President of SAManage. “With the introduction of SAManage IT Asset Management for Zendesk we’re pleased to give Zendesk customers a new way to quickly resolve technical problems, whether support issues originate down the hall or halfway around the globe.”

SAManage IT Asset Management for Zendesk includes the following capabilities:
●      Search asset configuration in SAManage
●      View asset details in a Zendesk ticket widget
●      Associate assets with tickets for future reference
●      Search all assets owned by a ticket requester

SAManage IT Asset Management for Zendesk is available immediately.

LOVE YOUR ASSETS

You Love Your Zendesk, now you can LOVE YOUR ASSETS with SAManage IT Asset Management for Zendesk. Sign up for a free 30-days trial today!

Related posts:

1. New: SAManage IT Asset Management for Zendesk
2. SAManage Introduces “Love Your Assets” Offer to Zendesk Users
3. SAManage Brings Asset Management and Help Desk to Google Apps

Delete Computers and Other Assets

Deleting both Computers and Other Assets is now available – enable the feature in your account by visiting setup -> assets and select which roles can delete assets from your inventory.

Customize Other Asset Types

Now you can easily manage your Other Asset types from within the Other Asset section. Note the new setup option on the page:

Better control Other Asset serial numbers

Now you can differentiate Other Asset items by their Serial Number field. Choosing to do so means that when you create a new Other Asset item, SAManage will check whether its serial number value already exists in the system, and prevent you from saving this item if such a value exists. This validation will only be done if a value is provided in the Serial Number field.
To enable the feature in your account visit setup -> assets.

SAManage search in your browser

SAManage now supports the open search standard which means you can now add the SAManage search capabilities to your browser’s search box (works with Firefox, Chrome, Opera and latest versions of Internet Explorer).

Related posts:

1. New: Get updates on your assets via RSS feeds

To help those techs spend more time on the good stuff — and less hoofing it back and forth — we’re launching SAManage Remote Support capabilities to our SaaS IT management suite. Powered by NTRglobal, a worldwide leader in on-demand IT automation and remote support software, SAManage Remote Support feature lets tech securely plug into remote systems and then interact with the system as if they were sitting right in front of it, wherever the tech happens to be and whether they’re using a computer or iPhone, iPad, or any other device with a supported browser.

As much as techs will appreciate this new addition to SAManage Mobile’s growing roster of ITAM/ITSM tools, the bean counters are going to absolutely love it, seeing as how it saves manpower, boosts productivity, and takes a big bite out of expensive downtime.

SAManage Remote Support is available immediately and requires an annual subscription. Just log into your SAManage account today, try it out, and see how it can help your techs spend more time doing what they’re best at.

Try It Out Free for a Week!

Not a SAManage user? Don’t miss out on our new remote support feature and other innovations designed to reduce time-to-resolution and streamline the entire IT service management process. Sign up today for a free SAManage trial!

Related articles

• Now Showing (Very) Near You (samanage.com)
• New: SAManage Mobile Application – works with any smartphone (samanage.com)

Related posts:

1. SaaS Makes ITSM Accessible to Your Entire Support Team
2. PR: SAManage Introduces Social ITSM with Salesforce Chatter support
3. New: Remote Deployment Tool (beta)

Account owners can now configure which roles are authorized to delete incidents from the service desk:

Related posts:

1. Attaching Activities and Assets to Incidents
2. The New IT Service Desk is Here!
3. Setup Options in the New IT Service Desk

This week we’re excited to bring to completion a project we’ve been working on for a while – the SAManage Mobile ITSM ITAM application!

With SAManage Mobile, you can now take the power of SAManage IT asset and service management anywhere you go ! Available now on any device running a mobile browser, SAManage Mobile turns your tablet computer or smartphone into a full-fledged ITAM/ITSM command center.

The new mobile application allows you to:

1. Display and modify computer and other-asset information
2. Run reports and queries or search on any asset
3. Manage service desk requests, collaborate and communicate with your users

Offer a Better IT Service Desk — using any mobile device!

Instead of making a trip back to the office, use your tablet or smartphone to submit service requests on-site, collaborate on incidents, and get your users up and running more quickly than ever before.

And it works with any mobile device

SAManage Mobile is built with leading cross platform technologies like HTML5, allowing you to mobilize your IT service desk using the device that’s best for you – without installing or managing additional software.Like our SaaS solution, there are no applications to install and no software to manage.

SAManage Mobile is available now, at no cost to current SAManage customers. Login to https://m.samanage.com and take our new mobile solution for a spin today!

Get a Mobile ITAM and ITSM Software Today

Want to take SAManage Mobile ITSM and ITAM for a spin? SAManage Mobile is available now at no additional costs. Just sign up for a free trial today and get started right away.

Related posts:

1. Why that Tablet or Smartphone Might Be Costing Your Business More than You Think
2. Why Web-based Mobile Applications Beats Native Applications
3. SAManage now works with Windows 7

Related posts:

1. Preview of new IT Service Management product
2. New: service desk email notifications get a new look
3. Preview of the new IT Service Catalog

Related contract - many times you’d like to manage relationships between contracts such as parent/child or master contract and its entitlements (or other type of relationships between your contracts). Now you can capture these relationships with the Related Contract section.

Related users – having a hard time keeping track of who approved or procured every contract you own? not a problem! now you can capture these users with each contract so you can easily see who “owns” each contract.

Contracts now has the auto-tagging capabilities of SAManage (and you can always add your own tags too) and the tasks component, which means you can create tasks that are related to a specific contract and have them assigned to individuals.

Renewal Reminder - as the name implies, this option will send you an email reminding you that your contract is due for renewal. You can send it to all admins on the account or a specific user.

Contract lifecycle - contracts can now how multiple stages within the lifecycle – from draft to in-review, active, or expired, you can now keep track of the status of each contract, and even use SAManage to store your contracts that are still being negotiated before they are approved.

Software license types - you can now capture many different software license types, from “per CPU” to OEM or “Open Source” licenses – track over 23 different license types!

Contract value – to help you focus on the most important contracts you have, we added the Contract value field. As you capture your purchases, SAManage will calculate your annualized contract value and help you stay on top of your most valuable contracts!

Site and department - a contract can now belong to a site and department, helping you keep track of the different organization or business units that owns each contract.

Audit changes - every change made to a contract is now recorded so you can always view the “audit” section at the bottom of the contract to view the change history.

Related posts:

1. SAManage Launches New Salesforce.com AppExchange Application for IT Contract Management
2. The Growing Need for IT Contract Management Software
3. New: Import Contract items & purchases

In addition you can now capture the users’ site and department as well as the reporting manager:

Related posts:

1. ITAM ROI #5: Enhanced Software Compliance
2. Personalizing your End-User Support Portal

QR codes contains asset information and the URL of the asset in SAManage. To give it a run, generate a QR code for an asset, click the print icon and print the QR code. Than scan it with your favorite QR scanning application and you can see the URL. Clicking on the URL will open your browser, log you into SAManage and display the asset details.

BAR codes works slightly different. Since there are so many different formats, you can select the different format to generate. BAR codes are based on the asset ID (field above) – change it and the BAR code will regenerate – makes it easy to better control your codes.

This is the first step in our BAR/QR code project – the next steps are coming up. Let us know what you think!

Related posts:

1. QR codes and IT Asset Management
2. Taking the Pain out of IT Audits with SAManage

To add CC’s on an incident, simply click the “Add CC” link below the Requester line, and start typing the user’s name or email address. CC’ed users are notified when a new comment is added to the incident or when its properties have changed (subject to notification settings). An incident can have an unlimited number of recipients as CC, and these can be either existing users in the system or an external email address.

Related posts:

1. New: Alert your users on new risks
2. New: Manage users and account access via the API
3. New: private comments on incidents

Once installed, you will notice the SAManage logo on your Chrome extension area. Click on the icon to open the search box and enter your search criteria. The search results will be displayed in a new SAManage tab.

Let us know what you think and any other capabilities we could build into the extension!

Related posts:

1. New: Better Search Engine and Search Options
2. New: recent updates to SAManage
3. SAManage Brings Asset Management and Help Desk to Google Apps

To make a comment private, click on the “Private Comment” checkbox and you’ll notice the message indicating your comment is now private:

After creating the comment, a private comment has a “private” label in the comments list:

Related posts:

1. New: CC additional users on your incidents
2. New: service desk email notifications get a new look
3. Attaching Activities and Assets to Incidents

The new setup options allows you to better personalize and configure your service desk and self-service portal. Login to your account to explore the new setup options.

Related posts:

1. Setup Options in the New IT Service Desk
2. New: Self Service Portal Upgraded
3. New: Auto-Create Users from Google Apps

New Features and Functionality

Your end users can use the self-service portal to submit new incidents or service requests, which are the items available for order in the IT service catalog. They can also check the status of their requests, collaborate with IT staff on open tickets, and search the knowledge base for potential solutions.

You also now have the ability to further customize the self-service portal, by changing any of the messages as well as the look and feel. Be sure to check out the new setup options in your account.

Publish the Self-Service Portal to Your Users

You can roll out the self-service portal to your users by publishing your unique portal login page, available at http://accountname.samanage.com. You can make it even easier for your users by adding a DNS record, to forward visitors from your domain (for example http://support.acme.com -> http://accountname.samanage.com) to your unique portal login page.

There are two ways to enable user access to the self-service portal.  You can pre-create users and grant them  the “portal role”.  Or, you have an option to allow users to create new accounts themselves through your portal login page. For customers using our Google Apps integration, portal entry points can be published directly from the Google Apps console, and be made available to your end-users with just a click of a button.

Take a look at new IT service catalog today, or contact your local SAManage sales rep to learn more about these exciting new capabilities!

Try the Online Demo!

Discover how SaaS IT management software can help you reduce your IT costs. Login to a fully functional SAManage account and discover a new era in enterprise software!

Related posts:

1. The IT Service Desk Portal – Making Your Customers’ Lives Easier
2. Personalizing your End-User Support Portal

Requesting an IT service is like shopping at Amazon

Packed with innovative features and functionality, our IT service catalog includes such robust capabilities as:

IT users can easily add service and define the service delivery process

End users use the self-service portal to request new IT services

And, best of all, our IT service catalog boasts the same simplicity and intuitiveness as our other ITSM offerings. So, IT service desk members can get up and running quickly, creating and maintaining the IT service catalog in an environment that is as easy to use as Gmail or Facebook.

Take a look at new IT service catalog today, or contact your local SAManage sales rep to learn more about this exciting new solution!

Try the Online Demo!

Discover how SaaS IT management software can help you reduce your IT costs. Login to a fully functional SAManage account and discover a new era in enterprise software!

Related posts:

1. Preview of the new IT Service Catalog
2. Your IT Service Catalog: Build It or Buy It?
3. IT Service Catalog Pitfalls – And How to Avoid Them

The new IT service catalog feature includes the Service Catalog Editor used by IT service managers to define, edit and organize the service catalog items (these are the IT services available to their users) as well as the fulfillment process to deliver these services. A process can be as simple as requesting an approval from a manager and checking availability of an item in stock, or more complex processes that involved multiple approval and fulfillment steps. The other part of the new IT service catalog is the Self Service Portal, where the organization’s users go to request new services from the catalog, and view their existing service requests.

Here is a quick preview of what we’ve been working on:

New Service Catalog Editor

The service catalog editor is used by IT service managers to define the services available by the IT service organization. Each service item includes descriptive information about the service, variables that can be used to capture additional information about the requested service, and the process definition for delivering the requested service. A service delivery process can have multiple steps that can be executed together or conditional on other events as well as approval tasks to request an approval to deliver the service.

New service request via the self-service portal

Users login to the self-service portal and browse or search the Service Catalog for items they wish to order.

Requesting a new IT service:

Users can order new IT services by selecting the item from the catalog, customizing any options for that item, and submitting the new request. When a new request is submitted, it appears in the Service Desk so service technicians can track the status of each request and the delivery process. Users can login to the self-service portal to view status of their requests and the estimated delivery schedule.

We are finishing up with the closed beta program and expect to launch the new IT Service Catalog feature within a couple of weeks. Stay tuned!

Related posts:

1. New: IT Service Catalog is Here!
2. IT Service Catalog Pitfalls – And How to Avoid Them
3. Aligning IT and Business with the IT Service Catalog

Security Assertion Markup Language (SAML) is a standard for authentication, and for logging users into an application based on their session in another context. SAML provides significant advantages over authenticating using a username/password.  There is no need to remember or type in credentials, no need to manage multiple credentials,  no weak passwords or security standards, etc.

Most enterprises already have an identity management provider in place, and know the identity of users because they are logged into their Active Directory domain or Intranet. Leveraging this existing infrastructure and using it to authenticate and log users into other Web-based applications and SaaS solutions is one of the more elegant ways of doing this through SAML.

How SAML SSO Works

SAML single sign-on works by authenticating the user against the company’s identity provider, and transferring the user’s identity from one place (the identity provider) to another (the service provider). This is done through redirections and an exchange of digitally signed XML documents. The following takes place when the user tries to login to an SAML-enabled SAManage account:

1. User clicks on the link to SAManage on the corporate Intranet, or using a bookmark.
2. SAManage identifies the user’s origin (either through login URL, application sub-domain, or user’s IP address) and redirects the user back to the identity provider, asking for authentication.
3. The user either already has an active session with the identity provider, or establishes a new session by logging into the identity provider.
4. The identity provider authenticates the user and creates an XML-document containing the user’s username or email-address, signs it using the X.509 certificate, and posts this information back to SAManage.
5. SAManage retrieves the XML response and validates it using the X.509 certificate.
6. Once validated, the user is logged into his SAManage account.

Configuring SAManage for SAML

The following information needs to be configured in your SAManage account:

Identity Provider URL – The URL at which the SAML assertion should be received. SAManage will redirect the user to this URL for authentication. In this example we use an online SAML identity provider from OneLogin. Another example could be “http://identity-provider:3000″ to authenticate with an on-premise identity provider.

Login URL - The URL at which your users login to SAManage. This is the entry point for your users when they try to login to their SAManage account. All requests to this page will tell SAManage that the user is trying to authenticate with SAML, resulting with a redirection to the Identity Provider URL.

Logout URL (Optional) - The URL at which your users are redirected following a logout from their SAManage account. This can be a local page on the company’s Intranet (i.e. the home page).

Error URL (Optional) - The URL at which your users are redirected if they could not be authenticated. This can be a local page displaying an error message or further instructions.

X.509 Certificate – This is your X.509 certificate fingerprint provided from the identity provider. SAManage will use the certificate to validate the response from your identity provider.

Create Users if They Do Not Exist – This option instructs SAManage to automatically create a user-ID for that user if such does not yet exist. This is a convenient way to enable your users to use SAManage without having to pre-create accounts for them in the system.

Need an Online SAML Provider?

SAML is very powerful and flexible, but the specification can be quite a handful. For companies that do not yet have an on-premise identity provider, OneLogin provides an online, SaaS-based alternative. With OneLogin, users can enable enterprise-grade SSO over the cloud, allowing all end-users to connect with all SaaS services.

See http://docs.oasis-open.org/security/saml/v2.0/saml-core-2.0-os.pdf for additional information about SAML.

Related posts:

1. New: Free LDAP/Active Directory Integration and Single-Sign-On
2. Let Me In: Beating Bad Passwords With Cloud-Based SAML
3. New: Single-Sign-On with Google Apps Accounts

With the new capabilities users can now:

1. Track asset purchase information, including dates, cost, reseller, etc.
2. Associate an asset with a contract (maintenance or master lease) they belong to
3. Capture lifecycle events and dates relating to that asset. For example, when the asset was sent to service and when it is expected back, or when the asset was loaned to a user and is expected to be returned.
4. Create tasks and reminders for that asset. For example, remind the user to service the asset, upgrade it, or schedule maintenance work on it.
5. Add tags to identify assets and easily locate them.
6. Add attachments to capture asset-related documents, purchase records, service slips, and more.

Effectively Managing Your Other IT Assets

The new form allows you to capture all the asset information in one place.

On the right side of the screen, users can capture the asset’s purchase information, attach assets to contracts (maintenance or lease) from the Contracts repository, and assign associated tasks to themselves or other users to effectively manage the asset throughout its lifecycle.

Managing Asset Lifecycle Information

With the new asset lifecycle capability, users can now track significant dates throughout the lifecycle of the asset, including when the asset was assigned to a user, site, or department; when the asset was sent to a service and returned; or when it was loaned to a user, site, or department.  Use it to enhance  asset utilization and better control where your assets are physically located at each and every stage of their lifecycle.

Easily Manage Your Asset Lists

Related posts:

1. Extending the Value of Asset Management with Integrated Help Desk Capabilities
2. SAManage Brings IT Asset Management Capabilities to Zendesk
3. Attaching Activities and Assets to Incidents

Administrators can monitor the login attempts for their organization and enabled end user portals, as well as the type of login. To view the login history in your organization, click on the setup -> login history.

IT Service Management for Google Apps

Discover how SaaS IT service management software can help you manage your IT assets and deliver an enterprise grade IT service desk.

Sign up for a free trial of SAManage for Google Apps .

Related posts:

1. New: Single-Sign-On with Google Apps Accounts
2. New: Auto-Create Users from Google Apps
3. SAManage Brings Asset Management and Help Desk to Google Apps

When you deploy SAManage in your Google Apps control panel, SAManage immediately becomes available in the Google Apps navigation bar.  Your users can then use that to login to the new service portal, to submit new service requests or check on the status of existing ones.

Activating SAManage for Google Apps

1. Visit the SAManage Service Desk Listing at the Google Apps Marketplace
2. Add SAManage to your Google Apps domain control panel
3. Activate SAManage from the Google Apps control panel, and create your new SAManage account
4. Login to SAManage and enable auto-create users from Google Apps

When your users click on the Google Apps navigation panel and select “Help Desk  - SAManage“, they will be redirected to SAManage.

SAManage will authenticate the user with Google Apps. Once authenticated, the user can proceed and login to his SAManage account. If the user does not have a SAManage user-id, a new user-id will be created on the fly, and the user will have immediate access to the end-user portal.  No additional logins or user-ids to remember!

Users can utilize the end-user portal to submit new support requests or check on the status of their existing requests. By default, users are assigned a “Portal Role”, which gives them access only to the end-user portal.  But, you can later grant them access to other areas of the system by visiting the users’ setup section in SAManage.

Activating Single Sign-On with Google Apps

To activate Single Sign-On in your SAManage account, administrators should navigate to the setup option for Single Sign-On, and activate it for the account. You will have to enter your Google Apps domain name in the box below, and click “Update” to save your settings. This will allow users in your account to login with their Google Apps accounts. Learn more about Federated Logins with Google Apps.

IT Service Management for Google Apps

Discover how SaaS IT service management software can help you manage your IT assets and deliver an enterprise grade IT service desk.

Sign up for a free trial of SAManage for Google Apps .

Related posts:

1. New: Single-Sign-On with Google Apps Accounts
2. SAManage Brings Asset Management and Help Desk to Google Apps
3. IT Service Desk for Google Apps – with Fully Integrated Asset Management

Minification of CSS and Javascripts – Minification is the process of eliminating unnecessary characters (especially spaces and comments) from the source code, to reduce  size without changing the functionality. Minifying these elements helps decrease their size, which results in smaller elements to download from the server.

Compression of Static Elements- We moved to using max compression on static elements, and configured our Web servers to serve the compressed version of the static asset, instead of compressing it “on the fly”. This provided two primary benefits: (1) our Web servers no longer spend CPU cycles dynamically compressing these elements, and can serve the compressed asset faster (2) our Web servers were configured with gzip level 2 compression (a lower compression level to save CPU cycles). By moving to max compression (level 9) and serving compressed assets, we were able to reduce the weight of these elements by around 30%!

Embedding Images into CSS - We moved many of the remaining static images that were not already in sprites to the CSS itself, so now these images are downloaded together with the CSS files. This results in less queries to the server to fetch these images independently. Less queries to the server means lower latency and faster page load.

Bundling CSS and JS- We bundled some of the CSS and Javascripts together, based on the SAManage module used (inventory, service desk, dashboard, etc.) to optimize loading of these static assets when you actually need them, instead of preloading them in advance. The result is smaller static elements that are downloaded with each module you are accessing in SAManage.

The results are staggering. On average, we reduced server requests by 30% and page weight by 45%. Here are a few examples for how fast these modules now perform:

We are always looking for additional ways to improve service response time, and make our solution faster and better for our users. As always, drop us a note if you have any ideas or suggestions!

Related posts:

1. New: Service Performance Enhancements (Part 1: Images)
2. The Value of Service Performance Management
3. New: design and usability enhancements

Together, SAManage and Google Apps provide businesses with a complete enterprise IT management solution in the cloud – the SAManage IT Asset and Service Management SaaS platform, combined with Google’s apps for business services. And, single sign-on provides seamless integration, making it easy for SAManage users to fully utilize Google Apps products from withing SAManage. Google Apps users can also access all their SAManage content when logged into Google Apps.

The new integration between SAManage and Google Apps enhances simplicity and productivity. For the first time, Google Apps customers will be able to:

1. Receive support requests from their end users
2. Collaborate with end users and team members on their support requests
3. Share support workload with team members
4. Track computer and software asset inventory online
5. Capture contracts and software license information
6. Detect license compliance gaps and risks across their asset inventory

SAManage users will now be able to integrate SAManage into their Google Apps control panel, and roll it out with single sign-on to their end users. To get started, simply visit the Google Apps Marketplace listing for SAManage and click on  “Add it Now”. Enter your Google Apps domain name, and click “Go”. You will then configure the SAManage solution for Google Apps in your control panel, and activate the SAManage service in your domain. SAManage will become available to you in the global Google Apps navigation, so you can login to SAManage directly from Google Apps by using the single sign-on capabilities.

Like our integration with Salesforce, we view this integration with Google Apps as a major step toward the future of enterprise software – the seamless integration of  cloud services. Innovative and powerful integrations such as these will replace legacy on-premise solutions like BMC Remedy, and make enterprise-grade software available to small to medium businesses who can’t afford costly, high-maintenance legacy systems.

IT Service Management for Google Apps

Discover how SaaS IT service management software can help you manage your IT assets and deliver an enterprise grade IT service desk.

Sign up for a free trial of SAManage for Google Apps .

Related posts:

1. IT Service Desk for Google Apps – with Fully Integrated Asset Management
2. Why Google Apps Resellers Should Add IT Asset Management and IT Service Desk Capabilities to Their Portfolios
3. New: Single-Sign-On with Google Apps Accounts

Here are some details on the new performance changes:

Smushing Images

Smushing images is fun. We sent all our images over to Yahoo’s excellent Smush.it tool, which uses optimizations to remove unnecessary bytes, without impacting image quality. By shaving just a few bytes from each image, we were able to save about 60K in total (that’s 60K less for you to download). Off to a good start!

Moving Images to Sprites

Next, we combined the smushed images into sprites. Combining the images used in the application into a larger image sprite helps reduce the number of images retrieved from the server with each page, as well as the number of server requests. And, reducing the number of server requests is a key part of optimization, as each request requires multiple steps (DNS lookup, get, cookie, render, and latency are all involved).

Now, when a user requests a page in SAManage, one or more sprites are downloaded, and they include most of the images required by that page (some static images are still downloaded directly outside of a sprite). The result is an approximate 40% reduction of the number of server requests.

Adding Static Asset Hosts

Static assets (images, CSS, and JavaScripts) are now rendered from different hosts configured to serve static assets. This addresses limitations in some old browsers that prevent the browser from simultaneously downloading assets from the same domain when requesting the HTML page. With the addition of (four) static asset hosts, your web browser can now download static assets from four simultaneous connections, resulting in faster retrieval of these assets.

We are excited to roll out these enhancements, and to empower our users with greater productivity gains! We have another set of performance optimizations underway, so stay tuned. As always, let us know what you think and how we can continue to improve our service!

Related posts:

1. New: Service Performance Enhancements (Part 2: Compressions)
2. New: design and usability enhancements
3. The Value of Service Performance Management

When you try to login to SAManage, you’ll notice a new ‘Login using Google Apps account‘ option in the login box. This option is now available with all SAManage accounts. If you are a Google Apps user, you can choose this option to login to SAManage.

Once you provide your Google Apps domain name or email address, you’ll be redirected to Google to sign-in using your Google Apps credentials. Once you authorize app.samanage.com, you’ll be logged in to SAManage directly.

Activating Single-Sign-On

To activate Single-Sign-On in your SAManage account, administrators should navigate to the setup option for Single Sign On and activate the Single-Sign-On for the account. You will have to enter your Google Apps domain name in the box below and click update to save your settings. This will allow users in your account to login with their Google Apps accounts. Learn more about Federated Logins with Google Apps.

IT Service Management for Google Apps

Discover how SaaS IT service management software can help you manage your IT assets and deliver an enterprise grade IT service desk.

Sign up for a free trial of SAManage for Google Apps .

Related posts:

1. New: Auto-Create Users from Google Apps
2. SAManage Brings Asset Management and Help Desk to Google Apps
3. New: SAML Single-Sign-On Support

The SAManage Service Desk delivers email notifications based on specific events, for example:

• When a new incident is received
• When a comment is made on an incident
• When an incident property changes
• When an incident is resolved

Now, you can easily  configure the system, to define upon which event(s) the service desk will send automatic email notifications to either or assignees and/or requesters:

Configuring your service desk notifications provides you with better control over your support processes, and helps you align your service desk tool with your current support procedures.

Learn more about the  SAManage on-demand enterprise IT service management solution, and how it can help you improve your service levels.

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2. Get New Help Desk Tickets Via Email
3. New: Incident Preview: save time on your service desk

To add a new task, click on the tasks section on the right side of your service desk screen. Tasks can be assigned to individuals on your team, and have a designated due date.  When they are resolved, a strike-through will appear on them. When tasks are created, they are automatically related to the service desk entity they were created with.

We’ve also added a number of new dashboard widgets to make it easy to quickly glance at your tasks, or those assigned to your team:

Visit our Web site to find out more about tasks, or to learn about the other innovative new features of our IT service management solution.

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Service desk teams can get notifications from the service desk when incidents are assigned to them or when a user comments on an incident.

Here are some of the new emails:

Email Notification Incident Received

This notification is sent when a new comment is created on an incident (by the user or service desk staff). Users can just reply back to the email to add a new comment on the incident. The email includes all previous correspondence so you can easily view the entire conversation in one place:

Email Notification Incident Comment

Online IT Asset and Service Management Software

Discover how on-demand IT Asset & Service management software from SAManage can help you gain instant visibility into your assets and improve your service levels. Sign up for a free trial of SAManage.

Related posts:

1. New: Fine-Tune Your Service Desk Email Notifications
2. Get New Help Desk Tickets Via Email
3. New: Incident Preview: save time on your service desk