Society of Consumer Affairs Professionals in Europe (SOCAPiE)

InsideView launches sales intelligence tool in the UK

admin — Tue, 07 Feb 2012 01:27:05 +0000

InsideView has started shipping a UK and Ireland edition of its sales intelligence product and has announced partnerships with eight integrators and resellers in the region.

http://feedproxy.google.com/~r/mycustomer/all/~3/637WGTF0jDA/136834

European Customer Experience World 2012 announces programme

admin — Tue, 07 Feb 2012 00:49:52 +0000

The European Customer Experience World (ECEW) event returns for its fourth year on May 22-23rd to welcome experts from the likes of Virgin Atlantic, Ford, Sky and Vodafone.

http://feedproxy.google.com/~r/mycustomer/all/~3/WKykTsYymr8/136828

European Customer Experience World

Peter Hall — Mon, 06 Feb 2012 17:07:44 +0000

There's a great line-up of speakers at this year's event entitled 'Delivering on your promise'.

In addition to presentations, there are round-table discussions and an optional 3 day workshop. It;s on May 22-23 at Heathrow Hilton Terminal 5.

And SOCAPiE members get a spectal 10% discount. Here are more details.

Infographic: What are the key consumer tipping points?

admin — Mon, 06 Feb 2012 01:22:33 +0000

ClickFox reveals latest findings into what customer service issues frustrate consumers the most.

Click on the infographic to enlarge.

http://feedproxy.google.com/~r/mycustomer/all/~3/68yqjSbfk3U/136654

Culture shock: Cynical staff are killing your customer experience

admin — Mon, 06 Feb 2012 01:16:41 +0000

Lior Arussy warns of one of the consequences of the economic climate that businesses may not account for.

http://feedproxy.google.com/~r/mycustomer/all/~3/UgGCuPUmWIU/136716

Avinash Kaushik: Seven super lame customer metrics – and four super awesome ones

admin — Mon, 06 Feb 2012 01:08:37 +0000

Avinash Kaushik is analytics royalty – not only is he Google’s Analytics evangelist and author of best-selling books, Web Analytics: An Hour a Day and Web Analytics 2.0, but he writes a hugely popular blog on analytics and is one of the most sought after speakers on th

http://feedproxy.google.com/~r/mycustomer/all/~3/tIKjr7H-1rY/avinash-kaushik-seven-super-lame-customer-metrics-and-four-...

Twitter analytics tools would drive social investment

admin — Mon, 06 Feb 2012 01:04:37 +0000

http://feedproxy.google.com/~r/mycustomer/all/~3/VDQfdEiS9a0/136761

Service: "One strike and you're out" customers tell brands

admin — Mon, 06 Feb 2012 01:03:14 +0000

UK businesses only have one chance to get it right when it comes to customer service, a new study of 2,000 UK consumers commissioned by Enterprise Rent-A-Car has found.

http://feedproxy.google.com/~r/mycustomer/all/~3/eaH7LuX1560/136763