http://www.ssonetwork.com/ The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals. We provide a networking forum for key industry experts and organizations to share their experience, knowledge and tools, and where practitioners connect with each other from all over the world. SSON focuses on developing its Fri, 24 May 2013 00:29:09 GMT http://www.ssonetwork.com/transformation-innovation/articles/innovation-ideas-and-fun-at-shared-services-outsou/ This year's European Shared Services and Outsourcing Week is coming to an end. It's been a busy fun packed couple of days with site tours of best practice operations here in Prague [Johnson & Johnson and Siemens], workshops, discussion roundtables [industry and Thu, 23 May 2013 04:00:00 GMT http://www.ssoweek.com/Event.aspx?eventID=6410&mac=SSON&utm_source=76.12.106.194&utm_medium=iq_partner&utm_campaign=iq_eventlist&utm_content=text&utm_term=rss_all Prague Congress Centre, Prague, Czech Republic Tue, 21 May 2013 04:00:00 GMT 13th Annual European Shared Services and Outsourcing Week http://www.ssonetwork.com/transformation-innovation/columns/series-designing-a-shared-services-implementation/ In this 4th article in the How to Design a Successful Shared Services  series, transformation veteran Steve Moore warns of 3 common pitfalls – and provides a stern admonition on scope creep.  Once you've designed your shared services, und Mon, 20 May 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/how-can-branding-differentiate-services-delivery-a/ A Look at how BPO providers are leveraging their brands for better effect The outsourcing industry has become highly competitive, with new entrants constantly emerging. It has also become highly commoditized. Purchase decisions are predominantly driven by price, rec Wed, 15 May 2013 04:00:00 GMT http://www.ssonetwork.com/communication-culture/columns/contours-of-china-an-introduction/ I love to travel and I love to study the cultural aspects of different countries. Being in the BPO industry has allowed me to interact with people from all over the world on a regular basis. As I am in Wuhan [China} this week, at the SSON’s conference, I thought Tue, 14 May 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/sourcing-superstars-tom-dobis-hp-enterprise-servic/ SSON's Sourcing Superstar series continues with HP Enterprise Services' Tom Dobis, who talks about global BPO trends, the growing importance of the mid-market and this sector's desire for a "Mercedes experience at Chevy prices," as well as the fast-moving, fast-expand Tue, 14 May 2013 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ Join us for the HR Shared Services Institute's 2013 annual HR Shared Services (HRSS) Survey results, presented by Jim Scully – the survey's author and president of the Institute, and a leading shared services consultant. This webinar will highlight the more popular Tue, 14 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/who-is-outstanding-in-the-european-bpo-market/ Later this month, in Prague [ <span class="Apple-style-span" style="outline-wid Mon, 13 May 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-management/columns/get-prepared-hr-shared-services-is-turning-into-an/ If you are an HR shared services leader, one of the questions you’ll be breaking your head over is: which technologies are really essential? You’ll also want to know what’s being developed next, and you may want some help in making a business case for investing in Mon, 13 May 2013 04:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/game-change-at-sson/ [add a comment below] Global Research Council and Accreditation Programme to launch Q3 So….we’re going through a game change here at SSON HQ. N Fri, 10 May 2013 04:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/the-perfect-shared-services-employee/ Our most popular infographic this week: 7 SKILLS YOU NEED TO HIRE As shared services have developed from transactional, cost focused processing to customer oriented, analytics based, value-adding, decision-making, the profile of the “right” employee has changed dramatica Thu, 09 May 2013 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/white-papers/driving-global-process-transformation-with-an-end/ Functional conflicts can impede an organization’s ability to realize business outcomes. In part one of this two-part series, we look at “what” the challenges are that are created by these functional conflicts and “how” organizations suffer in Thu, 09 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/columns/will-p-g-lead-the-sourcing-train-back-home/ Just as we are increasingly hearing “backsourcing” or “nearshoring” mentioned in the same breath as “rethinking sourcing strategy”, some news sites are reporting on a trend that may well be a sign of what's to come. An <a href="http://timesofi Mon, 06 May 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/backsourcing-can-you-do-it-right/ Is 'backsourcing' the right strategy? Let's consider, to start, some recent decisions. The list is long, so just to name a few: American Airlines brought back its IT infrastructure from IBM in 2007. JPMorgan Chase terminated a $5B contract wi Mon, 06 May 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/unlock-your-cash-and-improve-shareholder-confidenc/ [Please add your comments at the bottom of this page] Value of Order-to-Cash Optimization Over the years, the order-to-cash function has been viewe Fri, 03 May 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-management/columns/tips-to-improve-cycle-time-in-six-sigma-projects/ DMAIC Revisited Have you ever been stuck in situation when your Six Sigma project is starting to extend beyond agreed-upon timelines? Is the Measure phase not yielding the desired outcome? Are there any emerging hurdles that may impair the smo Fri, 03 May 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/how-do-you-introduce-gain-sharing-incentives-into/   How to approach “gain-sharing” was one of the topics discussed in a webinar we hosted earlier this week, which focused on managing vendor relationships. [You can listen to and watch the whole thing <a href="http://www.ssonetwork.com/business-partnering-customer-se Thu, 02 May 2013 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ This SSON Vendor Management webinar will address the key issue of how to drive business value and innovation within business process outsourcing contracts . The webinar is sponsored by BPO research experts, NelsonHall. The webinar will start by, first, identifying the types of business Wed, 01 May 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/articles/beware-of-applying-cost-cutting-measures-to-real-e/ Cost-cutting Real Estate without proper consideration leads to major financial and operational risks. Corporate real estate is becoming a solid productivity driver, delivering enhanced revenue, shareholder value and employee performance. A new Jones Lan Tue, 30 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/columns/corporate-real-estate-how-can-it-support-revenue/ As corporate boards continue to look for additional revenue-generating opportunities throughout their enterprise, the real estate function is coming under the microscope. The question is: How can you leverage additional revenue by cleverly managing your global real estate portfolio? A Tue, 30 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/videos/bpo-trends-innovation/ Deborah Kops interviews KPMG's Bob Cecil at Shared Services & Outsourcing Week 2013 (North America). Tue, 30 Apr 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/videos/g6-north-america-2013-ben-trowbridge-on-loud/ Jay Desai interviews Alsbridge's Ben Trowbridge about the impact of "Cloud" at Shared Services & Outsourcing Week (North America (2013). Tue, 30 Apr 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/videos/manoj-punja-on-technology-s-impact-on-standardizat/ Lee Coulter interviews Wipro's Manoj Punja at Shared Services and Outsourcing Week [2013], North America about the impact of technology on standardization. Tue, 30 Apr 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/videos/jose-rivera-on-analytics-and-big-data-s-impact-on/  Phil Fersht interviews Cognizant's Head of BPO, Jose Rivera, at Shared Services and Outsourcing Week [North America] 2013, on the impact of analytics and data on shared services and outsourcing strategies. Tue, 30 Apr 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/videos/g6-hubert-giraud-on-cost-versus-value-in-bpo/ Tony Filippone interviews Hubert Giraud at Shared Services and Outsourcing Week 2013 [North America] on cost versus value in outsourcing arrangements. Tue, 30 Apr 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sson-talent-management/columns/where-will-the-us-get-its-computer-graduates-from/ A draft bill currently making its way through the Senate concerning US immigration is bound to cause a stir within the BPO community–both in the US as well as globally–for its implications on services delivery. Over the past year, given the political and economi Thu, 25 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/sson-talent-management/videos/what-you-need-to-know-about-talent-management/ "Hire for attitude, train for skill" – that's the message Phil Searle, a veteran of the shared services industry, has for you. With only a fraction of BPO and IT services currently operating under the shared services umbrella, Phil says the excess capacity is waiting Thu, 25 Apr 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/they-all-think-their-babies-are-beautiful-why-cap/ "They all think their babies are beautiful..." This is a classic response when you ask a BPO man or woman why more captive shared service centres don’t sell up. In the last three years at SSON HQ, we’ve seen an unpreced Wed, 24 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/the-secret-to-shared-services-excellent-outputs-re/ What the manufacturing industry has known for years is now becoming commonplace in the services industry: good outputs are contingent on quality inputs. Translated to support services, this means that if you want to deliver excellent customer service you need to start with your employees.< Tue, 23 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/social-technologies-are-driving-business/ We are all about social at the moment. The SMAC [social media, analytics, and cloud] acronym is all over the web and is being fueled by the more innovative of the providers. At SSON, we're determined to ride the crest of this wave. Thu, 18 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-management/columns/spend-analytics-why-even-a-multi-million-dollar-bu/ We’re still hearing it all the time from shared service leaders in every geography - cost control isn’t the only driver, but it’ll ALWAYS feature in the top three for most businesses. Especially in the current climate and the imminent possibility of a triple dip (yes Thu, 18 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/columns/uncle-sam-issues-shared-services-guideline/ The US landscape is politics-charged, no matte Wed, 17 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/changing-role-of-the-cio/ Lanco Infratech Limited  is a large Indian business conglomerate involved in construction, power, real estate, and several other industries. The group of companies is among the fastest growing in the world. We wanted to know – straight from Lanco's CIO &ndash Sun, 14 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/outsourcing-s-value-add-is-limited-due-to-under-sk/ Proponents of outsourcing on both sides of the fence – in-house buyer and third party provider – have had their wrists slapped by a recent report critiquing their lack of investment in skills training. It's a welcome wake-up call for an industry that has for too long Wed, 10 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/how-london-s-2012-games-topped-beijing-with-half-t/ Two brand new SSOW Europe keynotes reveal why success ISN’T always about who has the bigger wallet <sp Tue, 09 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/shared-services-in-the-chinese-way/ Leland Forst has been advising a large, state-owned oil company in Bejing for the past 10 months. He shares some of what he has learned about Chinese company culture with us – and makes suggestions on how Chinese organizations can introduce some modifications to get the best out of t Wed, 03 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/ignore-at-your-peril-social-media-s-impact-on-shar/ The concept of “viral” is quickly establishing itself as a new benchmark in the internet economy. “ Gangnam style ” went viral on Mon, 01 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/columns/what-cloud-technology-and-lady-thatcher-have-in-c/ Like most of us in the UK (and around the rest of the English speaking-world), like it or not, I’ve seen, heard and read a lot about Margaret Thatcher this week. Mon, 01 Apr 2013 04:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/what-s-the-winning-ticket-for-shared-services-lead/ When you think of Las Vegas, what comes to mind? Gambling? Entertainment? Hotels? Céline Dion? All of that, yes. But having just watched SSON recognize MGM’s finance leader as the 2013 “Thought Leader” for North America, I now also associate Vegas with Rick Arpin! Fri, 22 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/global-business-services/podcasts/shared-services-helps-un-align-with-new-public-sec/  Shared Services Helps UN Align with New Public Sector Accounting Standards The United Nations Development Programme complies with stringent new accounting standards through its Malaysian Shared Services Center. Interview with John Kidd, UNDP When the United Nations Development Fri, 22 Mar 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sson-talent-management/podcasts/2013-thought-leader-rick-arpin-on-leadership-skill/ 2013 SSON "Thought Leader" Rick Arpin on Leadership Skills   It's a global, cross-functional, fast moving world. So, what are the skills a shared services leader needs to be cultivating in current markets? Hear what SSON's 2013 Thought Leader (North America) has to Fri, 22 Mar 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/how-to-reduce-contention-in-dispute-negotiatio/ Interview by Tim Cummins, International Association of Contract and Commercial management In this exclusive interview with IACCM, Dr. Ulrich Hagel, Senior Expert in Dispute Resolution at Bombardier Transportation, shares his thoughts on why the frequency of claims and disputes i Thu, 21 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/global-business-services/articles/hp-gbs-university-bringing-all-training-needs-to-o/ HP GBS University: Bringing All Training Needs to One Platform Kapil Hinduja, Vice President of Knowledge Management and Global Programs HP GBS University spoke to IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week. Thu, 21 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/developing-a-new-workforce-model-for-the-future/ I took part in a fascinating “<a Wed, 20 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ Don’t wait until you get hit with a lawsuit – if you pay workers on an hourly basis, you may be exposed to substantial risk for wage and hour timekeeping practices. Find out how to not only survive a costly lawsuit, but how to avoid it altogether? If you're an HR Wed, 20 Mar 2013 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/columns/understanding-business-commercial-performance/ Designing Shared Services: Understanding Business & Commercial Performance One of the core mistakes I come across, more than any other, is measurement and SLA performance . It’s not “lack of”, but more about “meas Tue, 19 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/columns/designing-a-shared-services-technology/ Technology When deploying a shared services model, the shared services should be designed so that it is scalable, and so that other departments, sites and/or businesses may join in the future. Technology is one of the areas where companies invest a lot of money believing th Tue, 19 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/understanding-workforce-optimization/ Understanding Workforce Optimization Craig Seebach , Senior Director, WFO Back Office Practice, Enterprise Intelligence Solutions, at Verint, sat down with SSON’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services Mon, 18 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/the-daily-dish-shared-services-outsourcing-week-20/ SSON was onsite covering the annual North American Shared Services & Outsourcing Week conference in Orlando, providing all the latest updates. Check out the Daily Dish Fri, 15 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/luck-o-the-irish-outsourcing-leaders/ Not too long ago I met an Irishman named Coleman O’Flynn at an outsourcing transformation conference. And as he was charming the dickens out me with his soft brogue, it hit me like a ton of bricks—look around at some of the leading business services trans Fri, 15 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/keshav-r-murugesh-group-ceo-wns-global-services/ Keshav R. Murugesh, Group CEO, WNS Global Services <img align="middle" alt="" border="0" height="100" hspace="5" src="images/article_images/small/ Thu, 14 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/business-intelligence-collaboration-set-the-theme/ Find out where the big hits are coming from – North American conference highlights what's in store. The SSON team came together in Orlando, last week, for the 17 th Annual North American Shared Services & Outsourcing Week conference. It&rsquo Tue, 12 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/bp-elite-how-to-drive-competitive-advantage-throug/ SSON recently interviewed  Ken Jefferd, General Manager at  BP Elite . Ken’s focus was clear: “Elite’s purpose in life is to enable BP and Castrol to win and grow in the market with customers, so that's how we orient ourselves.&rdq Tue, 12 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/columns/a-shift-is-happening-in-business-services-and-outs/ A shift is happening in Business Services – and Outsourcing is no longer center stage Listening to the chatter among nearly 800 practitioners of the Shared Services (though let’s call it “Business Services”) and Outsourcing world at our flagship <a h Mon, 11 Mar 2013 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/sson-announces-2013-excellence-awards-winners-at-/ Awards Serve as Industry Benchmark for Excellence in Service Delivery <a href="http://cts.businesswire.com/ct/CT?id=smartlink&url=ht Fri, 08 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/al6-visionaries-latin-america/ Building on the success of the global "G6" panels, the America Latina 6 [AL6] panel brings together six leading BPO providers to discuss the trends that will impact services delivery in Latin America in the year ahead. Each year, SSON invites these regional BPO leaders onto the Wed, 06 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/i6-visionaries-india/   <div st Wed, 06 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/g6-visionaries-north-america/ The G6 panel for the North American region brings together six leading BPO providers to discuss the trends that will impact services delivery in the year ahead. Each year, SSON invites these regional BPO leaders onto the stage at Shared Services and Outsourcing Week to share where they Tue, 05 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/g6-visionaries-australasia/   Tue, 05 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/g6-visionaries-europe/   Tue, 05 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/d6-visionaries-germany/   Tue, 05 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/the-changing-nature-of-negotiatio/ Interview by Tim Cummins, IACCM   In this short interview with IACCM, Graham Drew of Monitise about the changing nature of negotiation and what this means to process and skills.   Graham, you&#39 Tue, 05 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/sson-excellence-awards-australasia/   The SSON Excellence Awards for Australasia offer organizations supplying services in these markets the opportunity to step into the ring alongside their peers acr Sun, 03 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/the-role-of-procurement-and-commercial-in-public-/ Interview by Tim Cummins, International Association of Contract and Commercial Management            In this short interview with IACCM, Alastair Merrill, Director of Procurement and Commercial for the Scottish Government, describes the growing role Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/g6-visionaries-asia/   Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/self-leadership-succeed-from-the-inside-out/ Andrew Bryant, Director, Self Leadership International sat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week to discuss the Changing role of the CIO. Some questions that have been asked include: < Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/attracting-and-engaging-gen-y/ D N Prasad, Head of People Technology and Operations– APAC for Google sat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week to discuss the challenges of attracting and engaging Generation Y.&nbsp Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/modern-workspace-the-new-world-of-work/ Dalia Turner, Senior Human Resources Manager, Microsoft sat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week to discuss the challenges of attracting and engaging Generation Y.  Some questions tha Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/data-management-analytics/articles/big-data-challenge-making-the-case-for-business-an/ Jane Ann Westpheling, VP Shared Services – Growth Markets, IBM Global Process Servicessat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week to discuss the importance of analytics and business ins Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/why-business-transformation-matters/ Jocelyn Nguyen, General Manager, Global Shared Services, International SOS sat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week to discuss the ins and outs of business transformation.  Some quest Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/analytics-an-incredible-competitive-advantage/ Mathias von Bescherer, Director, Business Operations - APAC Operations Centre, Microsoft sat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week to discuss the benefits of outsourcing partnerships and th Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/gen-y-and-the-entrepreneurship-gene/ Michael Woods, Director, Media Saints  sat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week to discuss if there is indeed an ‘entrepreneurship gene’ among today’s Gen Y. Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/outlining-the-vision-of-outsourcing-malaysia/ Munirah Looi, President & CEO, Brandt International and Ex-Co Member for Outsourcing Malaysia sat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week to share the vision of Outsourcing Malaysia. Some Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/communication-culture/articles/managing-cross-cultural-centre-differences/ Philip Woodburn, Director Finance Shared Services APAC, Schneider Electric sat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15 th Annual Asian Shared Services & Outsourcing Week to discuss effective ways to manage cross cultural centre dif Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/the-future-of-outsourcing-partnerships/ Tony O'Donnell, Regional Head of Change, Outsourcing, Offshoring, UBS Investment Bank sat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week to discuss the future of outsourcing partnerships. Some q Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/sson-excellence-awards-north-america/ The SSON Excellence Awards for North America offer organizations supplying services in these markets the opportunity to step into the ring alongside their peers across Fri, 01 Mar 2013 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/columns/teleworking-kiss-of-death-for-innovation/ Innovation is much in the news today. That's exciting when you edit a website which is busy pushing “innovation” as a means of adding value to business services. It all stemmed from a leaked memo sent last Friday by  Yahoo’s CEO Marissa Mayer, announcing t Thu, 28 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/a-case-for-shared-service-centers-in-education-in/ The BRIC ( Brazil, Russia, India and China ) nations are widely touted, across various reports, as the emerging economic powerhouses for the world economy in the next decade. The BRIC countries comprise more than 2.8 billion people or 40 percent of the worl Wed, 27 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/shell-business-services-adding-value-through-judge/ While Shell’s Business Services Centre in Kraków provides multi-functional services to Shell’s global operations, it’s also taken steps to move beyond the standard scope of Shared Services. Today, the Centre is more involved in higher-value, “judgement-based& Tue, 26 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/sson-excellence-awards-germany/ The SSON Excellence Awards for Germany offer organizations supplying services in these markets the opportunity to step into the ring alongside their peers across indust Mon, 25 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/columns/how-to-plan-for-a-successful-design/ 10 tips to get off to a good start For anyone thinking about implementing shared services to get the magic leverage out of the “people-process-technology” triumvirate, here’s an introduction to what you should be considering in the design pha Mon, 25 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/sson-excellence-awards-asia/   The Sun, 24 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/malaysia-gateway-to-regional-growth/ Malaysia: Gateway to Regional Growth Markets Not just the digital hub of Asia, but a springboard to capture the growing Asian marketplace With global markets still largely uncertain, and businesses fighting to get cash under control, developing new customer bases Fri, 22 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/columns/shared-services-should-grab-revenue-streams-like-m/ Shared Services should grab revenue streams like marketing As we’re nearing ‘mission accomplished’ in transactional cost management via shared services, the goalpost Fri, 22 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ Shared services leaders are realizing that while cost reduction is a tried-and-true benefit of shared services, other benefits such as controls, data visibility, and creating a platform for growth are just as valuable – may be even more so.   Join Brett Walsh, Partner in Wed, 20 Feb 2013 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/columns/bpo-giant-wipro-s-head-of-outsourcing-on-what-s-dr/ BPO Giant Wipro's head of outsourcing on what's driving his growth strategy Wipro BPO, one of the leading global BPO providers, has a new man at the helm of its operations: Manoj Punja. Six months into his new role, Manoj believes that what the market wants today is s Mon, 18 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/columns/2-decades-on-shared-services-endures-at-sson/   The more things change the more they stay the same. <p Fri, 15 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/what-do-google-american-express-coca-cola-and-phil/ C-level executives from companies including Google, American Express, Coca-Cola, Philips, Lufthansa and Zurich Insurance will be leading discussions at the <a href="ht Thu, 14 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/8-criteria-for-getting-the-most-out-of-shared-ser/   The Shared Services and Outsourcing Industry  I was recently approached by an organization (i.e., a University system) that is attempting to create a shared services environment for certain functions. One of the leaders of the organization aske Wed, 13 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/who-are-north-america-s-leading-bpo-providers-cons/  The industry has once again come together to elect the six BPO providers and consultants most highly rated when it comes to North American services delivery. They'll debate trends for the year ahead at SSOW 2013 in Orlando next month. Out of an extensive list of potential Mon, 11 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/sson-excellence-awards-europe/ The SSON Excellence Awards for Europe offer organizations supplying services in these markets the opportunity to step into the ring alongside their peers across industr Sun, 10 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/sson-excellence-awards-china/     <div style="font-family: Arial, Verdana, sans-serif; font-size: 12px; color: rgb(34, 34, 34); background-color: rgb(255, 255, Mon, 04 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/sson-excellence-awards-india/     <div style="font-family: Arial, Verdana, sans-serif; font-size: 12px; color: rgb(34, 34, 34); background-color: rgb(255, 255, Mon, 04 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/expanding-the-horizons-for-shared-services-locatio/ Choosing the right location for your shared service centre can be a make or break decision.  Cost effectiveness, supply of talent, infrastructure and the business environment are all factors which companies looking to set up a centre need to consider when choosing a location model Mon, 04 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/podcasts/schneider-electric-apac/ China: How can you leverage its talent for your growth? As the workforce is becoming more skilled across the country, there’s been a significant shift in talent on offer in the center and western regions. How can you capitalize on this trend?   Philip Woodburn, VP APAC Finance Mon, 04 Feb 2013 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-management/podcasts/vodafone-rings-in-process-centric-global-shared-se/ Vodafone rings in process-centric global shared services Adrian Cooper, Head of Finance Shared Services and Purchase to Pay Global Process Owner, Vodafone   What started as traditional offshoring of a given set of processes, has, at Vodafone, morphed into a sophisticated Global Mon, 04 Feb 2013 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sson-talent-management/columns/genpact-s-patrick-cogny-on-the-bliss-of-14-hours-w/ BPO firm Genpact's Senior Vice President and Business Leader answers 22 questions to expose who's behind the name... <a href="javascript:ShowLargerImageWindowName('PatrickCogny','/article_images/large/PatrickCogn Fri, 01 Feb 2013 05:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/to-inspire-your-people-purpose-must-be-a-priority/ To inspire your team you need to understand the common ground between their purpose and the organization's Be an inspirational leader – make Purpose a priority A Wed, 30 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/crumbling-of-internal-and-external-borders-contin/ As internal and external barriers melt away, how do business services make the most of new opportunities? For 2013, technology is REBRANDING the borderless enterprise, internally as well as externally. The dramatic shift we're seeing in terms of external bord Tue, 29 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/sson-talent-management/columns/news-roundup-for-january-2013/ Indian IT companies set sights on software outsourcing deals worth $50 billion in 2013 In 2013, software outsourcing deals worth nearly $50 - about half the size of India's information technolog Tue, 29 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/moneyball-s-star-strategist-shares-recruitment-ti/ "It's unbelievable how much you don't know about the game you've been playing all your life."  Mickey Mantle <iframe allowfullscreen="" frameborder="0" height="360" src="http://www.youtube.com/embed/-4QPVo0UIzc?feature=player_detailpage" width="640 Fri, 25 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/sson-talent-management/columns/tom-bangemann-answers-proust-s-questions/ Tom Olavi Bangemann Senior Vice President Business Transformation The Ha Fri, 25 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/is-turkey-part-of-your-delivery-model-find-out-whe/ While we are still feeling the repercussions of the 2008 global economic crisis, most corporations have learned a lot over the last four years. They've gotten their houses in order, they've streamlined support services, they've leveraged ERP systems, and they are more aware Wed, 23 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/shared-services-emerging-market/ Wikipedia defines emerging markets as “nations with social or business activity in the process of rapid growth and industrialization”. This loosely, set definition qualifies a lot of countries across the world that don’t have any ideological, linguistic, religious or Tue, 22 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/communication-culture/columns/sourcing-change-management-lessons-from-the-fiscal/   Several weeks ago I opined on the change management lessons easily derived from that two-year long circus we politely call an American Pr Tue, 22 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/global-business-services/articles/who-do-you-think-leads-the-bpo-space/ SSON launched G6 as the shared services and outsourcing world’s first ever neutral platform designed to help shape a common industry agenda. It was established to help SSON practitioners understand where and how their chosen thought leaders from the Mon, 21 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/global-business-services/columns/what-is-global-business-services-really-all-about/ GBS: a true synergy for enabling back-office functions? Or an umbrella brand name for a range of otherwise disperse and different departments? Global Business Services has been around for over Mon, 21 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/test-shared-services-impact-their-local-communiti/ Ana Calado has just completed a project management implementation for the Financial aspect of AstraZeneca's HR outsourcing programme called "AZengage," where she was responsible for the delivery of global interface solutions, payroll posting, balance sheet reconciliations, an Thu, 17 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/data-management-analytics/podcasts/p-d-minimizes-operational-risk-through-master-data/ P&G Minimizes Operational Risk Through Master Data Governance Just one mistake can cost millions of dollars in lost business. P&G's Master Data team makes sure this doesn't happen If there's one item that belongs on top of your list of implementations for 2013, it Thu, 17 Jan 2013 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/articles/china-what-can-we-expect-in-terms-of-service-deli/ As China forms a significant part of every growth strategy today, make sure you know what the country can offer you. Download Everest Group's research paper today an Wed, 16 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/global-business-services/articles/we-want-yo/ WE WANT YOU! <span lan Wed, 16 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/make-this-your-year-for-recognition-sson-s-excelle/ Honour your team’s efforts and showcase your achievements If your shared services is positively impacting your business operations, you know it’s down to a team effort. From the board-level sponsor, to the part time data inputter, your successes depends on a wid Tue, 15 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/lean-and-six-sigma-time-ripe-for-a-new-strategy/ Is it time to re-evaluate LEAN and Six Sigma? Many business process outsourcing (BPO) service providers have leveraged Six Sigma to optimize their operations. So can you. Introduction: The concept of Six Sigma, as pioneered by Motorola in the manufacturing industry, Tue, 15 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/everest-group-recognizes-cognizant-as-a-leader-in/   Cognizant’s Success Attributed to Customer Focus, Market Scale, and Process-Aligned Service Capability Cognizant  has announced that it has been named a Leader in capital markets business process outsourcing by Eve Mon, 14 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/sson-a-special-thanks-to-samuel-poston-former-part/ ScottMadden, Inc. partner and senior vice president,  Samuel Poston , has announced his retirement. Mr. Poston has been a part of the ScottMadden team since 1991 and is internationally recognized as an expert in bringing about Fri, 11 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/columns/captive-centers-back-to-the-future/ You might think that captive centers have had their run. The news about several well-known multinationals divesting their captive centers in 2008 and 2009 has spread the rumour that the days of the captive center are over. Well, that is not completely true. Everest Research Fri, 11 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/podcasts/procurement-new-model-promises-step-change-in-prod/ Procurement: new model promises step change in productivity improvement Giles Breault has had an interesting career. To date, he has spent more than three decades escalating the impact of procurement on business operations. What he proposes today is nothing short of revolutionary. Only a Thu, 10 Jan 2013 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/articles/3-lessons-in-transformation/ The team at Nationwide has recently implemented an extensive shared services covering 8 workstreams (service lines). Three leaders from this project sit down with SSON's Barbara Hodge to share what they learned from this transformation – in particu lar with respect to a p Wed, 09 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/highest-score-in-ssopro/ With SSOPro now in its third year, hundreds of practitioners from around the globe have made use of this online accreditation to refresh and also further develop their skill set (see the large group from <a Mon, 07 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/social-media-excellence-garners-infosys-bpo-a-gold/ With social media forming a core plank for any of today's competitive marketing strategies, it is interesting to note that Infosys BPO was just awarded a gold standard for marketing excellence in its application of "social media" at the Information Technology Services Wed, 02 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/leaders-we-love/ On St. Valentine's – focus some of the love on the Thought Leaders of our time. Who do you think warrants being recognized as exerting a significant impact through shared services / outsourcing?  We've drawn up a short-list – but it's up to you to choose th Tue, 01 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/business-process-management/columns/10-sourcing-change-management-lessons-from-the-us/ Lessons, you say? From that circus called a U.S. presidential election? Believe it or not, the high jinks of the candidates provide great learnings for shared services and outsourcing leaders. Here Tue, 01 Jan 2013 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/avery-dennison-not-just-another-oracle-implementat/ Finance Transformation is enabled – not defined – by IT Barbara Hodge asks Ken Lee, Vice President of Global Business Services and Transformation at Avery Dennison, about technology’s positive role in enabling global services. </ Thu, 20 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/communication-culture/articles/congratulations-to-ssopro-graduates-2012/ Congratulations to all students and graduates who worked on the SSO Pro course in 2012, globally. We’ve just attended the graduation ceremony for the NSW Businesslink Government cohort in Australia, which has been the larges Tue, 18 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-management/videos/a-p-moller-maersk-cutting-down-on-process-varianc/ Note: no registration required Tue, 18 Dec 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/the-fundamental-principles-of-metrics/ The subject of metrics and shared services is one of the most talked about subjects at many of the conferences held every year.  Everyone agrees that measuring performance is certainly a good idea; however, there are many who question the effectiveness of their program and the Mon, 17 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/the-12-days-of-reading-our-12-most-popular-article/ Wherever you may find yourself in the next two weeks, chances are you may have a little more down-time on your hands, as many of your colleagues, suppliers, or customers take time off to celebrate another year's passing. So, whether you're in the officeor at home, we've Fri, 14 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/transforming-the-transformations-structure-in-fina/ Most finance and accounting Shared Services Organizations (SSO) have evolved over a period of time and are increasingly viewed ­– by their respective parent units – as a key partner to optimize processes. This has led to emergence of transformation or process Fri, 14 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/accelerated-timescales-of-transformation-in-financ/ The traditional approach to F&A outsourcing involved considerable client-specific reinvention with organizations typically starting the journey with a 3-month documentation and knowledge transfer project, followed by offshoring and a 6-month stabilization phase, with le Thu, 13 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/a-p-moller-maersk-cutting-down-on-process-variance/     Standardising & Simplifying SAP Business Processes When A.P. Møller Maersk wanted Thu, 13 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ 5 lessons on how to manage your outsourcing portfolio To support organizational agility and flexible access to scale (ramping up and down), more and more organizations are distributing services across multiple outsource partners. The challenge is immediately clear: how do you maintain Thu, 13 Dec 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/jargon-buster-a-guide-to-common-terms-and-acronyms/ How often do you take part in meetings, or receive a memo, where the acronyms are flying about like confetti? If you need a glossary to fight your way through a conversation around services delivery - here's help: A compilation of keywords, acronyms and general terminology we Wed, 12 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/linkedin-innovative-hr-solutions-for-recruiting-in/ SSON's Barbara Hodge interviews LinkedIn's Director for Asian markets, Simon Kelly. Simon is a key speaker at SSON's <a Mon, 10 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/news-review-december-10/ As the pre-Christmas days are ticking off on the calendar, what's happening in shared services and outsourcing around the world? IBM plans to expand its BPO operations in the Philippines IBM plans to expand its BPO operations in the Philippines, according t Mon, 10 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/finance-transformation-enabled-not-defined-by-it/ Avery Dennison: Not Just Another Oracle Implementation Fri, 07 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/podcasts/american-express-knows-all-about-payments-but-how/ American Express knows all about payments – so what can it teach you about payROLL? Jana Caves, Head of American Express’s EMEA region’s Payroll process, tells us how she manages the challenges associated with providing payments to 23 countries Standardization is a key Thu, 06 Dec 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/     This NelsonHall webinar investigates the application of "innovation" to shared services and business process outsourcing (BPO) service delivery. Although the word "innovation" is often quoted – how are we defining it? And in the real world, what Wed, 05 Dec 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ Find out how to accelerate the transformation of your Finance function to a Shared Service. Join this webinar to benefit from the latest market research from the Hackett Group, hear about best practices world-class companies have applied to maximize the performance of their Finance Tue, 04 Dec 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/7-tips-for-change-management-when-transitioning-in/ Tip #1: Be a Champion  Joseph Soalheira, an Advisory Board Member for the Shared Services and Outsourcing Network (SSON) and Project Leader at the Brisbane City&nb Mon, 03 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/video-case-study-bae-systems-explains-its-finance/ Finance Transformation is on everyone’s agenda – but success can be fairly elusive BAE Systems shares its Finance Transformation success – based on engaging not just the employees but also the custo Mon, 03 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/merck-s-shared-services-strategy-good-data-is-key/ Australasian SSO Week 2013: Exclusive speaker insight – Creating the intelligent enterprise Ahead of SSON’s 16th Annual Australasian Shared Services & Outsourcing Week, taking place in Melbourne in May 2013, I’ve been speaking to the speaker line up to Mon, 03 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/transformation-innovation/podcasts/coca-cola-hellenic/ Coca Cola Hellenic: Designing a model to maximize impact One year of Shared Services yields successes – and some challenges Coca Cola Hellenic provides bottling services in Eastern Europe as well as Italy, Switzerland, Austria and Ireland. The company is supported by a Shared Mon, 03 Dec 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/articles/is-technology-driving-your-finance-transformation/   Finance Transformation is enabled – not  defined  – by IT Barbara Hodge asks Ken Lee, Vice Sat, 01 Dec 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/interview-with-aby-albu-shared-services/ Aby Albu, Petrobras Shared Services Planning and Performance Coordinator, explains what drove the state-owned company to evaluate operational performance. He also shares some of the benefits sh Fri, 30 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/abb-s-shared-services-strategy-for-brazil-and-beyo/ How is ABB leveraging its shared services model to improve its operations? Learn about its services delivery strategy in this interview with Francisco Malnarcic, SAS Manager of the company. He talks about the maturity level of the SSO, the main challenges of the moment, and plans for the n Fri, 30 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/podcasts/diageo-3-tips-to-becoming-the-ultimate-business-pa/ Diageo: 3 Tips to Becoming the Ultimate Business Partner As Diageo pushes into Asia Pacific growth markets, its senior management team is relying on HR to operate as a true strategic partner in every sense of the word. Geraldine Fraser is HR Director for the region. She tells Barbara Thu, 29 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ What's the most effective sourcing mix for your GBS operations? This webinar will consider the extent to which a mixed economy model [hybrid] utilizing both in-house service delivery and third-party BPO delivery is appropriate for optimizing an organization’s Global Business Thu, 29 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-management/videos/case-study-bae-systems-explains-its-finance-transf/ Wed, 28 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ Learn how to achieve IT alignment and mitigate the risks in ERP projects Half of all large-scale IT projects fail. And the ratio is probably higher in Shared Services. Here’s how to sleep soundly at night. Last month – after analysing 5,400 large IT projects – McKinsey Wed, 28 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ Good purchasing procedures drive payment efficiency Whether SAP or Oracle-based, your Accounts Payable function houses a host of hurdles, which can be overcome through some of the “add-on” solutions available in the market today. With many of you still pushing paper, the time Tue, 27 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/interview-with-latin-america-bpo-leader-3/ Mon, 26 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/interview-with-latin-america-bpo-leader-4/ Mon, 26 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/latin-america-s-top-bpo-providers-share-their-view/ Mon, 26 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/interview-with-bpo-industry-leader-2-on-trends-in/ Mon, 26 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/data-management-analytics/articles/infographic-finance-transformation/ To download this infographic in high resolution click here . <a href="http://www.ssonetwork.com/data-management Thu, 22 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/how-to-calculate-cost-and-allocate-resources-with/ Barbara Chomicka, Senior Project Manager at EC Harris, joins SSON to discuss cost calculation and the allocation of resources to generate the greatest value. [Listen to a podcast of this <a href="http://www.ssonetwork.com/business-process-management/podcasts/ec-harris-calcu Wed, 21 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/top-ten-tips-for-optimizing-your-p2p-function/ The procure-to-pay function tends to be one of the lower-profile arms of any organization, but there’s no doubt that it’s one of the most important - especially in times su Tue, 20 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/podcasts/building-a-global-procurement-strategy/ Gearing up for a Global Procurement Strategy How do you take a globally based sourcing team that is currently aligned to different internal customer sets – and build it into a strategic function that understands not just its customers but also the often volatile external commodity Tue, 20 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/podcasts/revenue-improvements-at-royal-mail/ Protecting Revenue at Royal Mail Royal Mail is currently government-owned, and has been delivering postal services for the UK since 1635. Just imagining the revenue streams passing through its operation – via stamps, meter machines and business accounts delivering 59 million items Mon, 19 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-management/articles/best-new-sso-in-brazil-shares-tips-on-its-manageme/ Lucas Feltre, CSC executive director of Solví, speaks with IEG [Management Engineering Institute], about the challenge of coordinating an already centralized SSC and continuing to focus on generating profits for the company. Feltre introduces the key concept of the Customer Committe Sun, 18 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/public-sector-collaboration/ SSON recently caught up with Kevin Dicks, Chief Executive of Bromsgrove District and Redditch Borough Council in England, to gain an international perspective on transformation and sharing services in the public sector. Kevin is the Chief Executive of Bromsgrove District an Fri, 16 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/podcasts/australasia-2013/ To read a transcript of this interview, click here What's a hostage negotiator doing at SSON's Australasian conference? Helping you understand how to negotiate your position better, of course! The Intelligent Enterprise - that's what services delivery is all about, and Wed, 14 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/podcasts/what-can-procurement-learn-from-marketing/ Procurement Transformation: What can You Learn from Marketing? Mikael Bechsgaard is the head of procurement for fast-growing biotech company Novozymes and brings a somewhat unusual background to the table, namely: consulting and marketing. That has turned out to be a great advantage, Wed, 14 Nov 2012 05:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/columns/news-roundup/ Some interesting news items dropped into my email this morning and I thought it worth summarizing them for your benefit. The growth of the healthcare BPO supports the increased "verticalization" we've seen over the past two years, and it is expected that providers wil Tue, 13 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/columns/data-entry-centre-what-s-voice-got-to-do-with-it/ Last December I reported about Lifewood , a fascinating BPO I visited in China.  Lifewood, now part of Vanceinfo – the largest IT and BPO vendor in China – Mon, 12 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/data-management-analytics/articles/what-election-predictions-can-teach/ If you have been following the US election, you've probably come across the predictive phenomenon of Nate Silver whose analytics model forecasted Obama's win. You can read all about it in t Wed, 07 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/global-business-services/articles/why-a-vote-for-gbs-equals-unqualified-success/ As America flocks to the polls today to decide who will lead the country for the next four years … how are YOU voting when it comes to global services delivery? The experts tell us that Global Business Services is the holy gr Tue, 06 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/data-management-analytics/articles/profiling-a-winner-the-melbourne-cup/ PwC has applied data analytics to Australia's most beloved horse race (involving fancy statistical methodologies like neural networks and other regression techniques) and has thrown in a couple of fun facts for you to impress your friends and colleagues with. Check it out: Tue, 06 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/taking-an-inside-out-approach/   Recently, it dawned on me that the sourcing industry is pursuing a great game of navel gazing. We’re like a closed society—we think we have all the answers, yet I’m not sure we know what all the questions are. Isn’t it about time that we started to thi Tue, 06 Nov 2012 05:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/podcasts/pepsico/ PepsiCo: A Global Brand Drives Talent Management in Asia PepsiCo is a brand that needs no introduction. But I was curious, when I spoke with Alexandra Richardson, head of HR for PepsiCo Asia, how the brand was being leveraged for talent management in the region. It's a topic Alex is Sun, 04 Nov 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/data-management-analytics/articles/infographic-the-financial-services-big-data-hea/ Fri, 02 Nov 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/going-offshore-the-dollars-and-sense-of-remote-ope/ Note: Most recruiters and search firms will never confront the question of whether opening an owned, off-shore operation makes sense. They are just too small for that to be an issue. However, many will use off-shore services for sourcing, name generation, even candidate qualifying. In this Mon, 29 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/5-reasons-your-shared-services-model-is-spookier-t/ 1. You don’t have a credible strategy If you’re going to take on shared services then it’s imperative that you do your research. This includes not just evaluating process, but also the implications of different geographies, talent availability and skill set requi Mon, 29 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/public-sector-lessons-on-how-to-avoid-shared-servi/ Shared services across Western Australia were initially introduced in the state in 2005 and were estimated to provide savings of A$56.6 million each year through the consolidation and standardisation of back office functions including finance, human resources, payrol Thu, 25 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/communication-culture/columns/happier-retained-team-better-change/ You may not have caught the Happiness at Work survey , representing the statistically meaningful responses of over 11,000 people in 90 countries. Or perhaps you thought it wasn’t relevant? But it does explain why retai Thu, 25 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ Process engagement – ensuring that everyone understands, adopts and helps improve your business processes – is critical to shared service operational excellence. It’s the route to improved efficiency, quality and customer satisfaction. The challenge is: how do you Tue, 23 Oct 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/america-latina-6-the-bpo-industry-on-trends-for-la/ Mon, 22 Oct 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ It is becoming increasingly clear to the vast majority of finance leaders that business analytics are integral to the success of harnessing Big Data within an organization. Delivering data analytics and reporting as a service can contribute significantly to reducing cost and risk, while Thu, 18 Oct 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/global-supply-risk-management/ Today, outsourcing has become a mainstay of corporations. It is mainstream, it is global and it is rapidly changing. This dynamic has a huge impact on the competitiveness of global corporations. Yet, global sourcing is not what it was even a few years ago. Its complexity has risen Wed, 17 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/communication-culture/articles/ssson-excellence-awards-presented-at-shared-servic/ Winners of the 2012 Shared Services & Outsourcing Excellence Awards for Latin America:  El Premio de Excelencia en Centros de Servicios Compartidos ya es realizado por IQPC en los EE.UU. y en Europa hace a Wed, 17 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/columns/finance-and-accounting-shared-services-and-outsou/ Go to most shared services and outsourcing conferences, and the high level takeaway is that global finance and accounting deliv Wed, 17 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ Improving the customer’s experience is at the front of every Shared Services leader’s mind. Customers increasingly expect to get more than just “consistency” from their SSO. They want “innovation” and “continuous improvement” in the Wed, 17 Oct 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ South Africa's value as an offshore destination has flown under the radar until now – but new Government and industry initiatives are set to change this, and Amazon is a prime example of an organization that has grasped the opportunity by setting up a Customer Service Tue, 16 Oct 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/communication-culture/articles/the-olympic-and-paralympic-games-just-another-shar/ With a very successful London Olympic and Paralympic Games of 2012 now behind us, I have been reflecting, with much pride, on the factors that made it such a triumph. As I have done so, the parallels to my experience when we set up P&G’s Global Business Services are uncanny. Mon, 08 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/new-offshore-markets-amazon-delivers-customer-ser/ Online retailer Amazon’s customer service center is based in Cape Town and aims to grow to 1400 employees by end of this year. Research firm Ovum recently interviewed senior site leader, Scott Sommers, to find out more about the facility and Amazon’s experience in Mon, 08 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-management/podcasts/what-s-new-in-shared-services-outsourcing-in-north/  What are the big SS&O trends that will define service delivery in 2013? Naomi Secor, Director of SSON's flagship Shared Services & Outsourcing Week conferences in the US and Europe, explains how she's shaped next year's North America agenda by focusing on Mon, 08 Oct 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-management/podcasts/enoc/   The Middle East presents some unique organizational challenges, not least the fact that manpower makes up a whopping 70-80% of operational costs. On top of that, it’s difficult apply the right costing techniques based on unit price, as the components of unit price are not Sat, 06 Oct 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/south-africa-on-cusp-of-becoming-leading-offshorin/ At a recent Gartner Symposium in Cape Town, analyst Partha Iyengar said he expects South Africa to make progress as an offshore destination, citing an additional 40,000 jobs to be created through offshoring by 2014, and 120,000 employed in the domestic insourced sector. He also said Fri, 05 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/sson-talent-management/columns/spare-talent/ If you’re British, please be assured that I am not talking about ladies of the night, but a trend that I’ve been increasingly aware of over the last month or so. Seems that suddenly there’s more really good talent—both on the retained and the outsourcing sides of th Wed, 03 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/columns/tier-0-and-tier-1-ingredients-for-a-top-quality-re/ For those of you who are gourmet fans, enjoy cookery TV programmes, and are fascinated by what chefs can do (Michel Roux, Gordon Ramsey, Jamie Oliver to name a few) you will recognise the parallel between what Alex Polizzi's Hotel Inspector and Chef Ramsey’s Hells kitchen found Wed, 03 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ No matter whether you have a mix of in-country/regional providers or local systems requirements, you still need to drive control and visibility of your global payroll environment. Payroll cannot be mitigated or advocated. This Webinar will discuss how to ensure you have the right Wed, 03 Oct 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/data-management-analytics/articles/27-poll-results-to-guide-your-sso/ SSON regularly takes a poll of our SSO Week audiences around the world. In Asia, earlier this summer, we asked delegates what was important to them; where they were focusing resources; how their BPO partnerships were evolving – and more.  Interesting outcomes: over half o Mon, 01 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/data-management-analytics/articles/aol-knows-its-data-do-you/ Interview with Cindy Gallagher, VP & Assistant Controller, Accounting Services, AOL <span class="Apple-style-span" style="font-size: 14px; fo Mon, 01 Oct 2012 04:00:00 GMT http://www.ssonetwork.com/communication-culture/videos/don-t-underestimate-the-importance-of-culture/ MSD’s thoughts on winning the SSON Excellence Award for Culture Creation – interview with Amanda Low, Director Fri, 28 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/videos/innovation-is-a-core-competency-for-shared-service/ Fri, 28 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/communication-culture/videos/communicating-to-make-gbs-more-successful/ Fri, 28 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/videos/sanjay-patel-from-merck-honored-for-contribution-t/          Fri, 28 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/videos/infosys-grabs-gold-for-value-creation/     Thu, 27 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/what-s-a-smart-sourcing-strategy-for-india/ As India continues to be seen as the engine to drive global regeneration, crafting growth strategies for this m Wed, 26 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/8-steps-to-successful-change/ For all of you left-brained folks who shudder at the thought of soft and fuzzy, here are  8 steps to successful change  – and some   mistakes to avoid! –  like: don’t include more than 3 components in Wed, 26 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/finance-what-s-next-in-global-business-services/ HfS Research and KPMG’s Shared Services & Outsourcing advisory team led a webinar earlier today that reviewed the results of recent surveys and provided some helpful analyses to F&A leaders evaluating the efficiency of their sourcing strategies. While cost savings are still o Tue, 25 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/communicating-remorse/ “Love means never having to say you’re sorry.” You may not remember the insipid line from that soppy 1970 movie, Love Story, which had every American teenage girl groping for a box of tissues as Jennifer took her last breath. But in the context of outsourcing, when the Tue, 25 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/westinghouse-shares-learnings-from-sap-re-impleme/ Westinghouse has recently completed a large SAP reimplementation in support of optimizing global and standard processes, improving cost and creating “one version of the truth” with regard to data and reporting.  As a result of the project, process improvements are Mon, 24 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/data-management-analytics/articles/how-are-shared-services-organizations-providing-bu/ Despite investments to capture data, long hours spent trying to understand their current environment, and an ongoing quest to hire and retain world-class analytical talent, most firms have struggled to make informed and responsive decisions. Typically, the missing component is a Fri, 21 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/columns/may-we-help-you-how-china-s-workforce-is-at-the-/ A number of reports cite China as one of the shared services/sourcing locations in Asia offering the most potential; this is particularly significant as muc Wed, 19 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ Regulatory compliance is fundamentally transforming how companies operate. Are you suitably geared-up for mounting compliance regulations? Do you have effective processes, supported by people and tools, to accelerate your journey towards REACH/ROHS compliance? Join us on September 19 to Wed, 19 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-management/articles/electronic-invoicing-p-g-s-market-by-market-strate/ How does one of the world’s biggest consumer brands manage the global implementation of the latest phase of electronic invoicing and paperless solutions? Through a three-pronged approach: Tue, 18 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/exploring-latin-america-s-potential-for-services-d/ SSON interview with Ankur Prakash, VP & COO, TCS Latin America, Tata Consultancy Services Ankur, TCS has been taking a pretty aggressive BPO approach in some of the emerging markets. Globally speaking, 60% of your revenue is generated outside India. Looking at Latin Americ Tue, 18 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/amex/ Interview with Shawn Bryant, Director of  Strategic Operations – Global Business Services, American Express     What kind of shared services model have you Mon, 17 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/p-g-s-filippo-passerini-honored-for-lifetime-achie/ The Haas School’s Fisher CIO Leadership Program has named Filippo Passerini, Procter & Gamble's chief information officer and group president of global business services, recipient of the first annual Fisher-Hopper Prize for Lifetime Achievement in C Mon, 17 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/columns/it-s-an-alphabet-soup-start-with-brics-move-to-ci/ CIVET: Is it a small, lithe-bodied, mostly nocturnal  mammal native to tropical Asia and Africa? a musky scent used in perfume or a rock band? No! – it’s the acronym for the next generation of offshoring locales. Mon, 17 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/videos/asia-s-sourcing-heavyweights-converge-to-discuss-b/ Mon, 17 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-asia-2012-franz-deitering-vice-president-corpor/ Fri, 14 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-asia-2012-arindam-dutta-world-wide-director-bus/ Fri, 14 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-asia-2012-asheesh-mehra-head-of-bpo-asia-pacifi/ Fri, 14 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-asia-2012-arnab-chakraborty-director-hp-global/ Organizations are becoming global and increasingly complex – and at the same time more collaborative in their approach. We’re seeing progression to a consultative services model leading to establishment of centers of excellence (CoE) with niche skills that can directly impact Fri, 14 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-asia-2012-vish-iyer-president-tcs-asia-pacific/ Fri, 14 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-asia-2012-hugo-walkinshaw-principal-deloitte/ As head of the regional shared services and outsourcing practice [Asia-Pacific] and leader of the business consulting service, covering strategy and operations as well as human capital, Hugo is spearheading implementations in strategy, systems, performance, and sourcing. Watch the Fri, 14 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/articles/procter-gamble-merck-among-big-winners-at-sson-exc/ In an astonishing feat of distinction, Procter & Gamble representatives went up the stage – thrice – to receive top honors while Merck’s top executive got overwhelming votes to bag a very special award at the recently concluded <a Thu, 13 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/global-business-services/articles/ssoweek-asia-shared-services-leading-the-charge-fo/ A veritable constellation of shared services and outsourcing sector superstars descended upon the Max Atria Hall of the Singapore Expo Convention and Exhibition Centre in Singapore on 4-6 September for the 15 th Annual Asian Shared Services & Outsourcing Week. Top executives from Wed, 12 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/500-supermarkets-relying-on-real-time-data-for-in/ If you are running 500 supermarkets around India and making important decisions like which ones to close down and which to invest more in, you need fast, reliable, real-time data. At least that is what Atul Daga, CFO of Aditya Birla Retail, expects of his financial services. He c Wed, 12 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ Are you planning to implement – or are you currently using – SharePoint to manage enterprise information? Or are you evaluating whether it’s the right tool to extend your HR portal? Before you build from the ground up in SharePoint, attend this session with Jay Zuckert, Wed, 12 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/articles/test-shared-services-impact-their-local-communitie/ Saving 47% costs of trash removal while maintaining the exact same service; clubbing together with other regional non-profits to create purchasing muscle and thereby fix better supplier rates for electricity; and making the most of purchasing power to improve on terms of contract – j Mon, 10 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/communication-culture/columns/elder-brother-syndrome/ Elder brother syndrome Many years ago, I remember watching a traffic program on the BBC . In that episode, they showed an errant motorist of African/Caribbean origin. He was pleading with a Caucasian Traffic Officer not to issue him a ticket. When everything else failed, the motorist Mon, 10 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/regulatory-compliance/ Whether you’re directly affected by EU REACH regulation or not – you shouldn’t miss what Jan-Willem Scheijgrond, Senior Director of Environment, Health & Safety at Philips has to say in this interview with SSON's Barbara Hodge. The division of the field into Thu, 06 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/five-barriers-to-process-engagement-vote-for-the-w/ Process engagement – ensuring that everyone understands, adopts and helps improve your business processes – is critical to shared service operational excellence.  But all too often, the way companies manage their business process knowledge is a barrier to such engagement.& Wed, 05 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/the-impact-of-the-2012-presidential-election-on-sh/ Whichever Administration gets into the White House after the November election, the challenges that face the Public Sector in the United States will remain. Regardless of who wins in November the Federal budget and European debt concerns will remain challenges for many months to come. Tue, 04 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/taking-contracts-into-the-future/ When an outsourcing agreement fails, no matter which side you’re on, everyone loses. At Nationwide, the folks that manage contracts are very aware of this, and they’re taking steps to mitigate against failure; most notably, by focusing less on what can go wrong and more on deve Tue, 04 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/podcasts/taking-contracts-into-the-futur/ Taking Contracts Into the Future Focus less on avoiding failure and more on building a language that supports success When an outsourcing agreement fails, no matter which side you’re on, everyone loses. At Nationwide, the folks that manage contracts are very aware of this, and Tue, 04 Sep 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/columns/outsource-friend-or-foe-of-outsourcing-change-man/ Anyone see Outsource last night? Turning outsourcing into comedy is one of American television’s attempts to dominate the Nielsen ratings. The formula appears to be this: take every Indian cliché in the book and pair it with an American counterpart---s Sun, 02 Sep 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/hr-technology-spend-a-third-of-companies-are-incre/ Companies planning to spend more on HR to drive efficiencies New Towers Watson research (15th annual survey on HR Service Delivery and Technology ) claims that companies are planning to increase Thu, 30 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/articles/the-german-economy-is-leveraging-shared-services/ SSON’s resident “Professor” corners Eva-Maria Winteroll, the head producer for <a Wed, 29 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/could-this-work-anywhere-els/ As I write this column, I am making my way back from Shanghai to Europe. My mind is occupied with thoughts about my visit to VanceInfo, a Chinese outsourcing vendor which is considered to be the Chinese Infosys. I visited two of their sites in China – one in Shanghai, which spec Tue, 28 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/columns/what-s-your-captive-center-strategy/ Say you have set up a captive center to provide back office support or IT support, or maybe even R&D support, from an offshore or nearshore location. Did you have a strategy for your captive center? Most of you will probably say: sure, reduce operating costs by going offshore. I Tue, 28 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/communication-culture/columns/outsourcing-and-global-communicatio/ Do you feel that there are more people with gray hair in the BPO industry? Whether this is true or not, BPO industry remains an intense industry and examples of emotional highs are plenty. While there is plenty of wisdom available around emotional flashpoints unfortunately, there is Tue, 28 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/articles/sson-excellence-award-winner-2012-europe-improveme/ What does it take to lead the field in "Improvement & Innovation"? HP GBS shares its winning application.   STRATEGY Global Business Services (GBS), HP’s shared services organization (SSO), during the 12 years of its existence has Tue, 21 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/new-research-centre-on-global-sourcing-and-service/ Loughborough University School of Business and Economics is pleased to announce the launch of a new research centre on global sourcing and services. Led by Prof essor Ila Mon, 20 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/sson-talent-management/articles/test-4998/ This is the first in a series of best practice articles HP GBS (EMEA) is sharing with the SSON community. As a multiple-time <a href="http://ssonet Fri, 17 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/sson-excellence-award-winner-2012-europe-customer/ Strategy Business context During the first 12 years of its existence, Global Business Services (GBS) – HP’s internal shared services organization (SSO) – has built a strong track record in process delivery with high productivity, outstanding quality Fri, 17 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/parkinson-s-law/ Parkinson’s Law is defined as a syndrome where work expands so as to fill the time available for its completion. Take a hard look at your retained organization: has it succumbed to the disease? While labor arbitrage remains the biggest reason for off-shoring, the second Thu, 16 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/podcasts/hr-shared-services-magnifies-potential-risk-exposu/ HR Shared Services magnifies potential “risk” exposure Unique legal compliance risks can be magnified within an HR Shared Services environment, says Jon Bumgarner, Partner in the labor and employment law section at the law firm of Hall, Render, Killian, Heath & Lyman. Wed, 15 Aug 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/columns/time-to-say-goodbye/ Sit down with some of the more successful leaders in this industry, and you’ll often find that there is an itch that must be scratched much sooner than the proverbial 7 years. It seems that after he or she has a well-oiled team has been assembles, and he a fe Tue, 14 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/data-management-analytics/podcasts/data-analytics-tools-offer-opportunity-to-unlock-t/ Data Analytics Tools offer opportunity to "unlock trapped cash" How do you unlock your SSO’s ‘hidden treasure’ and make the new approach stick? Companies are waking up to the need to restructure when it comes to controlling cash flow, making savings and Tue, 14 Aug 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sson-talent-management/videos/why-should-anyone-be-led-by-you/ Lessons from the military and guerilla tactics Why should anyone be led by you? That is the million dollar question and it's the one that'll make all the difference in your career, says Gareth Jones, Fellow of the Centre for Management Development at London Business School and a Tue, 14 Aug 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/podcasts/outsourced-shared-services-drives-pepsico-growth-i/ Outsourced Shared Services drives PepsiCo growth in India As PepsiCo focuses on India as a strategic growth market, CFO Kim Narsimhan faces a few challenges. Throughout, PepsiCo is leveraging its outsourced model for financial services to play to its strengths: developing new talent to Fri, 10 Aug 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/avoid-common-pitfalls-through-transition-managemen/ SSON’s Barbara Hodge interviews Karen Slakey Hull, Associate Vice Chancellor of Human Resources & Organizational Excellence, UC Davis Barbara Hodge: Karen, could I start off by asking you to give us some background to the shared services center that you are currently impl Thu, 09 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/transformation-innovation/podcasts/tying-technology-and-business-together/ Tying technology and business together It’s the age of technology integration with operations. Pfizer’s F&A support services are leading the way with a consolidated Finance/Technology function. Pfizer’s is taking big steps towards standardization – not Thu, 09 Aug 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/podcasts/why-is-your-workspace-not-more-productive/  Why is your workspace not more productive?  “It's because workspaces today are still more or less based on the model set up after the Industrial Revolution,” says David McGinty, Senior Manager of Real Estate and Facilities at AMS, who's received accolades Thu, 09 Aug 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ The approach to shared services outsourcing and globalization has evolved significantly over the years. Companies today are expanding shared services’ scope beyond cost and complexity reduction – and are focusing on strategic business enablement. This applies specifically to Wed, 08 Aug 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/articles/do-you-have-the-olympic-mindset-for-your-shared-se/ What do Olympic athletes know that differentiate them from other athletes? They know as much as (perhaps a bit more) most with regards to training regimen, nutrition, and mechanics. What sets them apart, however, is an  <b style="color: rgb Tue, 07 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/podcasts/john-deere-s-finance-strategy-for-china/ John Deere’s Finance Strategy for Emerging Markets   F&A functions today are overwhelmed by service delivery options. So, how is the world’s leading tractor company plowing its way into emerging markets?    John Deere considers the US and Western Mon, 06 Aug 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/global-business-services/articles/all-hail-the-olympians/   It's been a tremendous two weeks for the Olympics, the city is buzzing, and our London-based team has adjusted its working hours to avoid the crowds. A big shout out to “team UK”, for excelling in “<a href="http:/ Fri, 03 Aug 2012 04:00:00 GMT http://www.ssonetwork.com/data-management-analytics/podcasts/the-shared-services-challenge-data-to-drive-your-b/ The Shared Services challenge: data to drive your business CEOs in the world’s growth markets are looking for transparency, business integration, and to extract every advantage they can from the data within their reach. Jane Ann Westpheling, who heads IBM’s global process Tue, 31 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/communication-culture/podcasts/hr-portals-what-s-the-secret/   HR Portals – What’s the Secret? T he head of HR services for the USA’s largest home health organization shares tips on keeping a remote workforce connected.    Allyson Barbieri, who manages the HR Shared Services for the USA’s largest home health Wed, 25 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/podcasts/test-6517/ Are you harnessing social media for your operations? Social media – love it or hate it, it’s not going away. So Lanco Infratech, encouraged by its Managing Director, is embracing all that is new and online to attract talented graduates and to access relevant operational Tue, 24 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sson-talent-management/videos/the-qatar-foundation-s-shared-services-promotes-kn/ Qatar has the world's highest per capita GDP, grew by 14% in 2011, and tops the Forbes’ list of the world's richest countries. Its growth to date has come from oil & gas, but with what could be described as brave foresight and ambition, Qatar’s rulers have made Mon, 23 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/why-is-vat-still-flying-under-the-radar/ Something interesting has been happening at KPMG in Hungary. To combat the challenging Hungarian economy, the local office started looking at other opportunities to export their services – and at the same time shore up the revenue base. In doing so, they appear to be taking Mon, 23 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/europe-2012-leadership-is-your-main-challenge/ Mon, 23 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-north-america-2012-ben-trowbridge-ceo-alsbridge/   Collaboration is the number one tenet in services delivery today, but putting your faith in a "vested sourcing" solution (shared risk/reward) is naïve, says Ben Trowbridge. Wed, 18 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-management/columns/change-the-business-or-run-the-business/ Last week I got one of those calls from a headhunter. “Deborah, you’ve been mentioned by several people as someone I should talk to. My client is looking for someone who will lead our global shared services capability and evolve it to the next level Tue, 17 Jul 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/videos/g6-asia-2011-tony-rawlinson-director-kpmg/   What can Advisors offer a client on the outsourcing decision? “Insight to profit motives” may be one aspect. But Tony Rawlinson is pushing collaborative sourcing, which means aligning the goals of the client and the provider. The risk of clients pushing down too hard Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/videos/bob-cecil-principal-advisory-services-kpmg-llp/ Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/hubert-giraud-ceo-capgemini-bpo/ Procurement is evolving as a BPO. Today the focus is on increasing the capability in category management and sourcing, as well as improving technology platforms. Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-europe-2011-tom-bangemann-vice-president-the-ha/   Today, despite the convincing business case and widely available, affordable technology, not even half of the average process is automated, says Hackett’s Tom Bangemann. That is not enough! But it is about to change.  Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-europe-2011-peter-moller-partner-deloitte/   Advisors have a definite role to play by staying involved for longer to support the contract over its life cycle, says Peter Moller, Partner at advisory firm Deloitte.  Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-europe-2012-gerald-fass-the-hackett-group/ Gerald Fass site down with SSON's Barbara Hodge after the G6 panel in Amsterdam (2012) to share Hackett's take on BPO. Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-europe-2012-claudio-altini-kpmg/ Claudio Altini sits down with SSON's Barbara Hodge for an overview of BPO from a European perspective – and does not shirk questions about retaining key talent. Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-europe-2011-mark-bretton-head-europe-bpo-tata-c/   Capitalizing on technology use offers significant opportunities in today’s markets. The real value, so Mark Bretton, who heads TCS’s European BPO operations, lies in taking out the “people” steps and releasing entrepreneurial capacity.  Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-india-2011-sriram-v-vice-president-head-global/ Most organizations struggle to maintain a vertical focus within their operations, particularly as business results are driven differently. Any end-to-end process, explains Sriram, will cut across multiple functions –sales, logistics, finance & accounting, etc. It’s when Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-india-2011-manish-dugar-senior-vice-president-g/ As global head of Wipro, Manish is well-placed to comment on the market. He warns that with the economies we’ve experienced over the past years clients need to be prepared for every scenario. The most important role for a CFO, in fact, is scenario planning, Manish says He should Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-india-2011-swaminathan-ceo-infosys/ Infosys’s CEO, Swaminathan, says that “if what you provide to your clients doesn’t impact growth – it’s not transformation.” The focus needs to be in delivering on promises to the customer, he says, so that your clients look better in front of their Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-india-2011-arnab-chakraborty-director-global-an/ Analytics were a key theme on the stage in Bangalore, and no-one told the story better than Arnab Chakraborty, Director of Global Analytics at HP. He explained in detail how data analysis was driving the marketing and sales functions at his firm – specifically, how the billions of Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-india-2011-milind-godbole-mg-president-asia-pac/ The Twitter generation – Twitteratti, to those in the know – is having an enormous impact on the marketplace, and therefore on the delivery of service quality, explains MG. As the learning potential and adaptability of this group is extremely high, BPO providers need to Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-india-2011-sakuntala-rao-director-ibm/ As the Indian BPO industry matures, there is increasing growth in Tier 2, 3, and even 4 cities, explains Sakuntala Rao. This growth is also supported by the advances of the India-to-India services delivery market, which is bringing job opportunities to very small towns – Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-europe-2011-rakesh-sangani-partner-proservartne/   Sometimes the solution is neither shared services nor outsourcing, says Rakesh Sangani, Partner at Proservartner, controversially. Today, with the focus on business outcomes, the question becomes: which enablers get you there?  Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/d6-2011-tom-bangemann-the-hackett-group/   The crisis of the past years has caused revenue to drop by roughly 20% for most industries. What this has highlighted is the need for flexibility in back office functions as they of necessity need to adapt to lower volumes in transaction. Building flexibility into operations could Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/d6-2011-dieter-berz-cognizant/ As shared services expand in the German market, expect a shift in expectations from B2B (business to business) towards including more of the components traditionally found in the B2C (business to consumer) market, warns Dieter Berz. It’s what he explains as the “Sunday Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/d6-2011-ulrich-baumer-osbourne-clarke/ In the past, outsourcing was fairly straightforward: there was the customer and there was the provider. What we are seeing now is that the separation between the two is no longer so defined. Customers are increasingly having to take on more of the risk and accept that downward pressure Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/d6-2011-ricardo-langweider-gorner-exl/   Pricing models need to change to reflect the evolution in sourcing markets. An evaluation of recent outsourcing contracts signed by German companies highlights a trend towards more sustainable relationships, reflecting collaboration and trust between buyers and providers. Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-asia-2011-asheesh-mehra-head-asia-pacific-japan/ Here's the challenge to captives, according to Asheesh Mehra: "Stay honest!" Too many of them are basing their operations on legacies inherited from 10 years ago, and not enough of them have any reasonable benchmark stats to know whether they're operating as best in Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-asia-2011-charles-hunting-chief-executive-offic/   Unless a company is driven by profit, says Charles Hunting, its ability to invest and foster an innovative cycle is limited. Captives are doing themselves a disservice here being cost focused; whereas providers, being strongly investment driven, are at an advantage. Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-asia-2011-paul-prendergast-partner-accenture/ When the "G6" got together in Singapore earlier this September one of the critiques voiced by people like Accenture's VP of BPO, Asia, Paul Prendergast, was that the real question to debate in this space is not "is outsourcing or insourcing" the right answer Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-asia-2011-rohit-tandon-vice-president-global-an/ Rohit Tandon packs no punches: there is only one definition of success for sourcing: finding the right value and the right skills in the right country to suit your business; that's the start and end of it. Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/ritesh-idnani-coo-infosys/   Innovation is a much mis-understood term, although it is much talked about. Crucially, the buy side should be ensuring that their definition of innovation aligns with that of the provider side. Otherwise there is an expectation mismatch. The more progressive firms define Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-management/videos/g6-asia-2011-sakuntala-rao-ibm/   The hybrid model is emerging as a forerunner in Asia – but Sakuntala Rao lists five different “nuances” with slight variations depending on the client’s needs. What’s important, she says, is to take an end-to-end focus, no matter where the different Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-north-america-2011-kevin-campbell-group-chief-e/ A buzzword of our times when it comes to outsourcing is "innovation." For the longest time, this really stood for "discount," says Kevin Campbell. But a shift is now taking place in the market, with the more evolved companies recognizing that innovation requires both Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-north-america-2011-peter-allen-president-global/   In the past, sourcing strategies depended on economies of scale. Today it is all about "economies of skill" says Peter Allen. This is because the "scale" element has really become a commodity. What is important today is leveraging skill sets. On innovation, he Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-australasia-2012-donal-graham-partner-deloitte/   The sourcing market today has more momentum than it did 12 months ago, says Donal. But one of the barriers to change is still scale — apart from Australia's innate conservatism.  Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-australasia-2012-asheesh-mehra-head-of-bpo-asia/   Australian organizations are traditionally conservative, but the blinders are now coming off, says Asheesh.  Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-australasia-2012-steve-kranes-partner-consultin/   There is undeniable agreement on the sell-side that things are changing in the Australian marketplace — the question is: How. Historically, says Steve, Australia has been seen as an "onshore" opportunity.  Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-australasia-2012-arno-franz-partner-and-preside/   Voted into the Australian G6 panel of sell-side experts for the fourth time in a row, Arno concedes that the mindsets of captives is readjusting after the global financial crisis years, and is being challenged.  Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-australasia-2012-david-fincher-partner-finance/   Until now, the Australian marketplace has displayed a lack of maturity in terms of how outsourcing can be leveraged – but it is now fast awakening to alternative sourcing options, says David. The more mature organizations are evaluating their operating models, thereby Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-australasia-2012-russell-ives-director-growth-m/   Economic reality is biting and more of today’s conversations are around shared services and outsourcing, reports Russell. What’s needed is a proactive approach to address costs and productivity in anticipation of a growth stage 2-3 years down the track. Global Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-australasia-2011-arno-franz-partner-and-preside/   Arno Franz of TPI talks to Emma Beaumont of SSON after the G6 panel at the SSOW Australia 2011 Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-australasia-2011-donal-graham-partner-deloitte/   Deloitte’s Donal Graham speaks to Emma Beaumont at SSOW Australia 2011 Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-europe-2012-anoop-sagoo-accenture/ Anoop Sagoo sits down with SSON's online editor, Barbara Hodge, to talk about business partnering and the new look and feel of BPO. Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-europe-2012-carina-smith-capgemini/ Carina Smith sits down with SSON's editor, Barbara Hodge, to discuss some of the trends emerging out of the "G6" panel in Amsterdam. Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-europe-2012-vipul-khanna-cognizant/ Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-europe-2011-nick-jarman-partner-pricewaterhouse/   The ongoing debate of “captive vs outsourced” is the wrong debate, says Nick Jarman, Partner at PricewaterhouseCoopers. The real question is: what is the finance function doing to support the business?  Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/g6-europe-2012-peter-moller/ Peter Moller sits down with Barbara Hodge to discuss BPO changes impacting the provider market. Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-europe-2011-ritesh-idnani-coo-infosys-bpo/   When you consider the three “legs” of a BPO relationship -- advisor, provider, and client – it’s on the client side that there is room for development, in terms of “maturity, says RiteshIdnani, COO of Infosys BPO.  Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-partnering-customer-service/videos/g6-europe-2011-deborah-kops/ Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-north-america-2011-tiger-tyagarajan-chief-opera/   Innovation is driven by three factors, says Genpact's Tiger. First, you need a deep partnership between the services center and its client; second you need an alignment of goals – incentives -- across both parties; and third you need access to intelligence, benchmarking Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/communication-culture/videos/peter-allen-president-global-sales-marketing-csc/ Clients are looking for defined services at defined prices, says Peter Allen. Capability discussions alone won't cut it! Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/videos/susan-hogan-principal-deloitte-consulting-llp/   Advisors like Deloitte are encouraging their clients to translate live data into business insight. But to what extent are clients ready to take this step and what are providers doing to help?     Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/videos/chip-wagner-managing-director-alsbridge-inc/ Chip Wagner was the sole “advisor” on this year’s G6 stage, and gamely defended the role of today’s advisors in sourcing evaluations – from protecting a company in appropriate transactions, to helping a client evaluate cloud computing solutions. He does Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/abid-ali-neemuchwala-vice-president-tata-consultan/   Abid Ali Neemuchwala, from TCS, shares his view of the changing sourcing landscape and what we can expect in terms of future developments. He speaks openly about business model innovation, what clients really mean when they ask for “innovation”, cloud computing, growth Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-north-america-2011-deborah-kops/   One of the things that emerged from the G6 panel in Orlando this year is that there is no longer an either/or when it comes to outsourcing and shared services, says moderator Deborah Kops, founder of Sourcingchange.com. She comments on most of the G6 agreeing that there were now a Tue, 17 Jul 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/transformation-innovation/articles/are-you-harnessing-social-media-for-your-operation/ Social media – love it or hate it, it’s not going away. So Lanco Infratech, encouraged by its Managing Director, is embracing all that is new and online to attract talented graduates and to access relevant operational data quickly. Both approaches are proving a winner. <p Thu, 12 Jul 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/shared-services-talent-insider-or-outsider/ As organizations institutionalize shared services models, top leadership talent is increasingly at a premium. If you’ve had a chance to glance at the recent Russell Reynold/SSON survey, How to Keep Your Job in Today’s Economy: Core Competencies Thu, 12 Jul 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/what-s-verticalization-in-a-bpo-context/ “Customization is taking center stage in an industry that owes its foundation to commoditization.” At Shared Services & Outsourcing Week Europe 2012, held in Amsterdam earlier this month, WNS led a session on the “vertical” approach to BPO service deliver Wed, 11 Jul 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-management/columns/smart-people-can-t-do-everything/ One of the observations I have about the global services industry is that there’s a pervasive belief that smart people can do anything. If you can solution, you can sell. If you’re a great delivery professional, you certainly can develop the right strategy. <p Mon, 09 Jul 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-management/columns/it-ain-t-necessarily-so-when-someone-says-no/ Gershwin did not know that he was talking about global services delivery when he penned the words to his magnificent opera Porgy and Bess. Think a no is a no? It ain’t necessarily so. I’d hazard a guess that the most important word in the global services vocabulary is no Fri, 06 Jul 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/columns/sson-week-europe-2012-was-amsterdam-worth-the-tri/   When SSON invited me to attend their flagship European event in Amsterdam last month, I entered the RAI conference centre thinking it would be just another conference. I was wrong! The atmosphere was energizing. The delegates didn’t need a KPMG study to tell Fri, 06 Jul 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/   Learn how to improve your business intelligence and compliance, and drive efficiencies in your current payroll processes — irrespective of payroll system or provider. This webinar focuses on strategies and solutions to maximise the value of your Payroll Data and to provide Thu, 28 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/vested-outsourcing-from-transaction-to-transformat/ Face it. “Business happens.” If your outsourcing strategy is not flexible and nuanced enough to deal with that basic fact then it’s long past time for a change in the way your outsource contracts are negotiated and managed. A common mistake outsourcing com Wed, 27 Jun 2012 04:00:00 GMT http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/   KPMG’s Shared Services and Outsourcing Institute has undertaken an ongoing research initiative to examine the global services delivery efforts of Global 500 organizations. Our first interviews with these global business services executives in late 2011 have led to the Tue, 19 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/data-management-analytics/articles/how-do-you-sell-data-analytics-to-the-c-suite/ During our flagship Shared Services & Outsourcing Week conferences held around the world, we offer some of the more mature operators the chance to sit down in a private room (The Executive Exchange; attendance is vetted) to discuss some of the issues plaguing them as they push their Mon, 18 Jun 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-management/columns/nothing-new-under-the-sun/ Having just come off a week of hiking 75 miles of the El Camino de Santiago, one of Christendom’s top three pilgrimages, I had a bit of time to think. As I struggled to put one foot in front of the other, I had the time to reflect on the current “trends Mon, 18 Jun 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/videos/a-look-at-diageo-s-operation-in-budapest-broader-s/ Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/a-cfo-s-perspective-on-enterprise-efficiency/ What do CFOs look for from today’s providers? Mr. C.P. Toshniwal, CFO of Pantaloon Retail India Ltd., shares his strategy regarding some of the products that support Workflow & process automation solutions. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/accelerating-value-in-procurement-through-outsourc/ * View all content in Smart Procurement Series Ron Brown, Senior Vice President of Global Sourcing & Supply Chain at Greif explains how Greif  is expanding their global reach, not only in supply chain, but also in the sourcing arena, on the journey to become Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/adding-extra-value-with-a-multifunctional-sso/ StatoilHydro's Rune Aase talks to SSON's Sarah Clayton at the 8th Annual Shared Services Week in Sitges, Spain, about multifunctional SSOs, enjoying a firm mandate from C-level, and overcoming internal resistance to change. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/bpo-morphing-into-social-media-services/ Genpact's strategy for its business is highlighting new services Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/bringing-procurement-into-shared-services-targetin/ Terje Klovas of Telenor Key Partner speaks with SSON's Jamie Liddell at the 8th Annual Shared Services Week, Sitges, Spain, about procurement in shared services, accountability and clear governance lines. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/centralization-cost-reduction-and-business-continu/ Willy Smets of Cummins speaks to SSON's Sarah Clayton about how his department continues to create robust savings for Cummins, the complexities of operating in Europe and what's next for IT shared services. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/computer-associates-outsource-local-compliance/ Two years ago the European arm of CA, Inc (formerly Computer Associates) embarked on a large-scale finance transformation program which involved the creation of three shared service centers, in France, Germany and the UK respectively. 'Following the move to a shared services model, Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/driving-technological-excellence-in-a-procurement/ *View all Smart Procurement Series In this video presentation, Navanit Samaiyar, Senior Vice President and Business Leader for Genpact's Procurement and Supply Chain Services, explains how technology impacts the overall procuremnet outsourcing business. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/end-to-end-lessons-from-experience/ Michael Hyltoft, an expert in Shared Services and Outsourcing, joins SSON on site at Finance Transformation Europe 2011 to talk about end-to-end processes. Michael has worked on major finance transformation projects for companies such as Kingfisher, Dixons and Speedy Hire. In this Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/exclusive-horses-for-sources-live-from-budapest/ Deciphering the Business Value of Tomorrow's Sourcing Strategies in Today's Economic Climate: Horse's founder and recognised industry analyst, Phil Fersht, chaired this world exclusive LIVE webstream, where a global audience was able to post questions to Phil on Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/from-the-back-of-a-garbage-truck-to-the-top-of-the/ The management icon and former Millennium Dome chief tells SSON about how a hockey accident changed his life, how shared services can embrace the future, and how in the end it's all about loving your job. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/future-trends-in-shared-services-and-how-to-become/ Listen to Tom talk about critical success factors involved in becoming world-class and where he sees shared services heading in the next 5 years. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g4s-case-study-securing-a-better-purchase-to-pay-p/ As part of the 'Boost your Purchase to Pay Processes Series' in association with  Itella  on SSON, leading global security solution provider - G4S, explain in this short video how Itella is currently delivering innovative solutions for them resulting in improved IT Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-asia-asheesh-mehra-infosys/   Asheesh Mehra, Head of BPO, Infosys, G6 Panel Member Asia Here’s the challenge to captives, according to Asheesh Mehra: “Stay honest!”  Too many of them are basing their operations on legacies inherited from 10 years ago, and not enough of them have any Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-asia-rohit-tandon-global-analytics-hp/     Rohit Tandon, VP, Global Analytics, HP, G6 Panel Member Asia Rohit Tandon packs no punches: there is only one definition of success for sourcing: finding the right value and the right skills in the right country to suit your business; that’s the start and end of it. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-asia-tony-rawlinson-kpmg/ What can Advisors offer a client on the outsourcing decision? “Insight to profit motives” may be one aspect. But Tony Rawlinson is pushing collaborative sourcing, which means aligning the goals of the client and the provider. The risk of clients pushing down too hard on Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-visionaries-the-global-sourcing-think-tank/ The Sourcing World presents itself at G6 in Orlando: SSON’s G6 Panel has become an industry benchmark in terms of getting the world’s leading sourcing advisors together on one stage to debate the global sourcing landscape. We introduce you to each of the “G6” over Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g8-asia-introduction-meet-the-8-eminent-panellists/ Introduction: Meet the 8 Eminent Panellists Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g8-interview-deborah-kops/ Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g8-interview-graeme-butterworth/ Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g8-interview-mark-hodges/ Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g8-interview-nick-jarman/ Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g8-interview-pascal-mahnes/ Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g8-interview-patrick-cogny/ Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g8-interview-scott-furlong/ Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/if-insurance-case-study-optimization-of-invoice-pr/   *View all content in 'Boost your Purchase to Pay Processes Series   As part of the 'Boost your Purchase to Pay Processes Series' in association with Itella Information on SSON, IF Insurance discuss the benefits of their e-solution provided by Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/interview-suzanne-young-qantas-airways-limited/ Suzanne Young spoke to SSON at the 12th Annual Shared Services & Outsourcing Forum, APAC 2009. Suzanne discussed lessons learned at Qantas following the global recession and explained how good leadership and employee engagement has led to cost savings within the organization. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/it-s-about-growth-not-just-cost/ Bob Cecil, Principal, Advisory Services, KPMG LLP was part of the North American G6 panel. In this interview with Barbara Hodge he explains the shift that he is witnessing, as clients look for speed, "plug and play" capability, and agility. The agenda is now one of growth - not Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/key-benchmarking-trends-and-required-capabilities/ Wouter van Gelderen of the Hackett Group speaks with SSON's Sarah Clayton about benchmarking standards, the required capabilities for management, and how to become a world-class organisation. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/leveraging-a-multinational-client-base-for-advisor/ Claudio Altini, managing director of BPO and shared services advisory at EquaTerra  speaks candidly about the KPMG acquisition and what this means for the business. Consolidations always make us sit up and pay attention. What do they mean to the market? Is business shrinking? Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/live-data-into-insight/ It’s not just magic – it’s about recognizing the value of what you already have. Susan Hogan, Principal at Deloitte Consulting explains Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/mitigating-the-risk-of-claiming-unallowable-vat/ Does the VAT reclaim process leave the finance arm of your organization in a muddle? Especially given the multitude of local VAT regulations to comply with in the EU and globally. In this presentation from the Shared Services & Outsourcing Week in Budapest, Rochelle and Michael Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/new-approach-to-cost-reduction-reduce-keystrokes-a/   *View all content in Driving Value in the Customer Life Cycle Series A large telecom provider faced multiple challenges in their billing support division. This short video walk-through demonstrates the Sutherland desktop solution they implemented to improve transparency, simplify Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/offshoring-and-migrating-a-glimpse-of-the-future/ Soeren Dressler, Professor of International Accounting at Berlin's University of Applied Sciences, talks to SSON about the future of administrative professions in high-cost countries; key locations for offshoring going forwards; the captive versus outsourcing debate; and success Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/opportunity-for-cost-savings-through-non-core-and/ *View all content in the Smart Procurement Series In 2010, consumer products executives are looking for new ways to refuel the growth engine while maintaining  financial agility in this uncertain economy. To do this, many are undertaking efforts to focus increased resources on the Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/protect-your-business-with-oracle-on-demand/ We all need to lower costs––and we need to control our risks!  The market offers a glutt of tools that claim to help.  So whom can you trust? Well, Oracle, for one. Gail Coury, vice president of risk management at the company, tells us why Oracle on-demand cloud Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/public-vs-private-sector-shared-services-and-the-g/ The former Head of Shared Services at Surrey County Council on her "challenging move" to the private sector, what it's like working for a service provider, and why quality is now a more important factor than cost. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-management/videos/sam-poston-reflects-on-a-career-in-ss-o/ Sam Poston has seen it all. Fifteen years ago, he chaired the SSON’s first Shared Services & Outsourcing conference [actually, it was just “shared services” back then––outsourcing was yet to enter the scene!] for about 100 delegates and a handful of Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/sson-catches-up-with-kellogg-s-john-gregory/ 2010 saw the successful launch of a Center of Excellence for Kellogg Europe, in Dublin – something John Kellogg, its leader, is rightfully proud of. “We basically took a look at the work our people were doing,” he explains, “and if they were not spending at least Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/the-death-of-distance-and-a-new-business-paradigm/ The trailblazing British economist and academic talks to SSON's Jamie Liddell about how technology is changing the way we do business; how to overcome new and unforeseen challenges thrown up by globalisation; and the "death of distance".  Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/the-changing-landscape-of-sap-usage/ Conor Mullaney of BizAps, recently acquired by WNS, talks to SSON's Sarah Clayton about SAP usage, typical problems experienced by shared services practitioners, and how "outsourcing's clearly not going to go away"... Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/the-importance-of-leadership-and-organisational-bu/ SSON's Sarah Clayton speaks to Philip King of Atos Consulting on the importance of leadership and organisational buy-in; getting C-level sponsorship; and the secret of shared services success.  Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/the-road-to-the-model-of-operational-excellence/ The former head of Finance SSC for Iron Mountain Europe talks to SSON's Sarah Clayton about his unique three-pillared approach to shared services success. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/the-value-of-location-in-outsourcing-where-s-hot-a/ Graham Russell of AstraZeneca talks to SSON's Sarah Clayton about the importance of the right location in outsourcing; key location characteristics; and the low-cost locations of the future. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/transforming-hr-via-effective-delivery-of-hr-ser/ *View all HR Series content Mike Lapetina, VP HR Client Delivery Operations at Unisys, explains how the organization leveraged the Enwisen multi-tier model to improve HR delivery of services inhouse and dramitically reduce costs by moving to a co-sourced model through bringing some Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/transitioning-to-second-generation-shared-services/ Are you looking for ways to master the next steps in your Shared Services journey? The successful development of Shared Services, whether captive or outsourced, is essentially a transformation journey. This presentation, taken from the European Shared Services and Outsourcing week Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/tricks-of-the-trade-to-ensure-accurate-and-timely/ The following presentation was delivered by Michael Colicchio, Managing Director, Celanese Hungary at the 9th Annual European Shared Services and Outsourcing week in Budapest, May 2009. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/under-the-c-suite-spotlight-with-rene-carayol/ SSON takes you exclusively inside the board-room with a series of exclusive CXO interviews. In the first of three interviews  René Carayol, MBE, Business Guru & Former Board- Seat Holder at Pepsi (UK), IPC Media and Inland Revenue Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/under-the-c-suite-spotlight-with-rene-carayol-part/ SSON takes you exclusively inside the board-room with a series of exclusive CXO interviews. In the second of three interviews - René Carayol, MBE, Business Guru & Former Board- Seat Holder at Pepsi (UK), IPC Media and Inland Revenue interviews Darryl West, CIO at Lloyds Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/under-the-c-suite-spotlight-with-rene-carayol-par/ SSON takes you exclusively inside the board-room with a series of exclusive CXO interviews. In the final of three interviews - René Carayol, MBE, Business Guru & Former Board- Seat Holder at Pepsi (UK), IPC Media and Inland Revenue interviews Wendy Schratz, Customer Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/video-presentation-meeting-local-finance-complianc/ Adopting a local-country compliance strategy that works for your SSOS Operating centralized business model you still need to comply with a multiplicity of local regulations, e.g. tax returns, local accounts filing. The most significant barriers to delivering a truly centralized Finance Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/video-presentation-revamping-credit-and-collection/ As the economic downturn forces FSCCs to press harder on the collections pedal and regulatory and industry change is fiercely driving further centralisation of Customer-to-Cash cycle, many companies are looking inwardly for ways to strengthen  C2C through restructure and realignment. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/video-q-a-tiger-tyagarajan-coo-genpact-llc/ Tiger Tyagarajan, Chief Operating Officer, Genpact was voted 'Thought Leader of the Year 2008' by FAO Finance. He goes under the spotlight exclusively for SSON.. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/video-cash-controls-continuous-monitoring/ Cash, Controls and Continuous Monitoring: Pushing the envelope on financial shared services value. This presentation took place at the European Shared Services & Outsourcing Week 2009. This interactive think tank session challenged the notion that Shared Services is all about cost Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/what-can-rpo-do-for-you/ *View all content in Better Recruitment in your HR Shared Services   At Shared Services & Outsourcing Week, where the sourcing world comes together, Zachary Misko, Global Director of Kelly Outsourcing & Consulting Group (KellyOCG), discusses the potential of RPO to your Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/what-will-coke-do-now/ Coca-Cola Company has been running shared services since 1998. The recent acquisition of Coca-Cola Enterprises – the North American bottling business – however, has transformed Coca-Cola Company in terms of volume of transactions and assets on the balance sheet. That Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/who-wins-in-the-innovation-game/ Why do we hear so much more about innovation than actually see it?  And which sourcing model offers you better innovation? We put this question to G6 panelist Tiger Tyagarajan, COO of Genpact. Innovation is driven by three factors, says Tiger. First, you need a deep partnership Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/working-with-external-partners-and-how-transaction/ The director of Cummins Business Services Europe & Africa - and Shared Services Excellence Awards Judge - speaks to SSON's Sarah Clayton about leveraging external partners, how transactional pricing can effect behavioural change, and the secrets of success in IT shared services. Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-asia-charles-hunting-genpact-asia/   Unless a company is driven by profit, says Charles Hunting, its ability to invest and foster an innovative cycle is limited. Captives are doing themselves a disservice here, he says, being cost focused; whereas providers, being strongly investment driven, are at an advantage. But Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/g6-asia-paul-prendergast-partner-accenture/ When the “G6” got together in Singapore earlier this September one of the critiques voiced by people like Accenture’s VP of BPO, Asia, Paul Prendergast, was that the real question to debate in this space is not “is outsourcing or insourcing” the right answer Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/videos/the-super-sourcing-world-at-g6-chip-wagner-alsbrid/ G6 Visionaries – the Global Sourcing Think Tank. Chip Wagner was the sole “advisor” on this year’s G6 stage, and gamely defended the role of today’s advisors in sourcing evaluations – from protecting a company in appropriate transactions, to helping a Wed, 13 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/columns/is-your-organization-a-builder-or-a-buye/ Your organization has decided to change the delivery model. Stakeholders accept that in situ transformation is too costly/slow/under resourced/not aggressive enough/will not send the right message. The next decision? Make or buy/shared services or outsourcing? Most organizations look at Tue, 12 Jun 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/podcasts/how-refreshing-how-heineken/ Vicki Mackintosh,Head of Accounting Services at Heineken UK, joins SSON to discuss the company's shared service center, Heineken's survival strategy through the recession and aspects in the finance environment currently being eyed for development. Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/a-unique-angle/ Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/demonstrating-value-within-government-shared-servi/ This is a Government focused podcast with Joseph Soalheira, SSON Advisory Board Member, and Guy Nicholson, GM Shared Services, Department of Primary Industries conducted by IQPC Australia. The interview explores the question of demonstrating real VALUE within government shared services - Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/designing-a-ssc-for-growth-scale/ IQPC Australia interview Herman Kleynhans, VP HR Systems and Services, BHP Billiton. This interview explores the ways BHP Billiton has managed to cut costs within their shared service, as well as designing a SS framework that will allow significant growth and scale. Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/diageo-delivering-next-generation-finance-processe/ Chris Davies,Global Process Manager at Diageo, provides Richard de Silva at SSON with a first-hand look into managing global processes over a hybrid network, balancing the competing demands on shared service centers, and managing the talent agenda in this environment. Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/driving-value-in-hr-shared-services/ IQPC Australia interview Neil Padley, GM Corporate HR and Services, Air New Zealand on delivering value in HR Shared Servcies through policy harmonistaion. Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/extracting-value-from-shared-services-outsourcing/ Simon Newton of Kimberly-Clark spoke to Richard de Silva at SSON about his experiences of and approaches towards the fluctuating market, enterprise vs functionality and "doing more with less". Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/finance-transformation-at-the-bbc/ Richard Payne, BBC, 08/01/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/growth-of-shared-services-in-south-africa/ Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/have-22-minutes/ Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/how-to-reduce-the-errors-of-core-processes-by-over/ Steve Johnson, Director of Finance, Masonite lists material misstatements, lack of quality controls, loss of productivity, inconsistencies and reporting errors are some of the many reasons why Masonite moved their GL & higher value F&A work to corporate. This step has helped them Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/hr-shared-services-and-outsourcing-the-ihg-story/ Chris Paull, IHG, 15/10/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/hr-transformation-at-axa/ Liz Mackay, AXA, 28/11/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/hr-transformation-at-westminster-city-council/ Graham White, Westminster City Council, 20/01/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/interview-circle-if-i-could-do-it-all-agai/ At the recent European Shared Services and Outsourcing week, Debra Maxwell, GM Ireland & Global Operations Director for Arvato Finance Servcies Ltd, interviewed Pascal in a relaxed setting with interactive audience participation on his experience of the blending sourcing models at Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/job-families-management-internships-and-leadership/ Debbie Vander Bogart at SS Summit, Las Vegas, 2008 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/julio-ramirez-forecasts-future-trends-in-outsourci/ Julio Ramirez, The Hackett Group, March 2009 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/kurt-albertson-on-world-class-trends-in-p2p/ Kurt Albertson, The Hackett Group, 09/03/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/lior-arussy-on-the-customer-experience/ Lior Arussy, Strativity Group 8/8/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/maximizing-shared-services-in-eastern-europe/ Ian Duffield, Head of Legal and Finance Operations, DSGI BUSINESS, Czech Republic, talks about finding the balance between efficiency and effectiveness in order to support business outcomes and how to manage attrition successfully... Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/measuring-customer-satisfaction/ One of the key elements of a successful shared services organization is the ability to provide consistent and measurable customer service to ensure that the enterprise understand the true value of the shared services organization. This presentation looks at the Wal-Mart’s experiences in Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/moving-up-the-value-chain-in-financial-bpo/ Abhinav Arya, Transition Manager at Pearson talks about the approach he is taking to value-added Business Process Operations and how this is driving finance transformation. Firstly, he talks about the shift from function-based to process-based outsourcing. He offers his view on what is Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/next-generation-finance-through-shared-services-an/ Christain Kaufmann, Unilever, 4/12/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/offshoring-strategies-in-the-face-of-crisis-and-re/ Soeren Dressler, The Offshoring Institute, 27/10/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/opportunities-and-obligations-for-credit-collectio/ Ian Chambers, Unisys, 14/11/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/outsourcing-the-drivers-and-dangers/ Chris Lonsdale, Birmingham Business School, 6/11/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/p2p-special-focus-jeff-jacobson-on-how-the-financi/ Jeff Jacobson, Pitney Bowes, 06/02/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/p2p-special-focus-julienne-sugarek-on-the-critical/ Julienne Sugarek, CenterPoint Energy, 06/02/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/peter-allen-on-the-future-of-offshoring-following/ Peter Allen, TPI, 25/03/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/peter-allen-on-tpi-s-3q08-index/ Peter Allen, TPI, 21/11/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/presentation-defining-your-value-proposition/ At the 13th Annual North American Shared Services Week in Orlando, William Miller spoke about the importance of communicating value to your customer. Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/public-sector-adopting-winning-ssc-models/ Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/q-a-michael-colicchio-celanese-hungar/ Just 30 months ago, Michael Colicchio, Director for Global financial Shared Services for Celanese was approached to launch and manage a Shared Service Center for Celanese in Budapest, Hungary. The center recently received an Honorary mention for 'Best New Captive Shared Services Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/q-a-phil-fersht-horses-for-source/ Looking at trends in Shared Services and Outsourcing for the rest of 2009 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/q-a-tom-bangemann-hackett-grou/ Looking at trends in Shared Services and Outsourcing for the rest of 2009 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/q-a-patrick-cogny-ceo-genpact-europ/ 'It's less and less for us a game about pure labor arbitrage. It’s becoming a game of bringing additional value whether it be controllership or activity' Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/quick-wins-top-5-things-to-cut-2009-expenses/ At the 13th Annual North American Shared Services Week, Peter Allen captivated the audience with the top 5 things to do when told to cut expenses in 2009 by an extra 10% Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/reaping-the-benefits-of-e-invoicin/ SSON interviews Holger Hannover, IT & Organization Manager at TOTAL Germany in German and discovers how the organization has improved invoice process handling time by centralizing and automating invoice processes. Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/setting-up-a-quality-management-system-framework/ Andrea Vavassori, Shared Services Director, CROWN EUROPE discusses how a Quality Management System Framework can support both standardization across processes as well as localized compliance. Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/shared-services-outsourcing-exchange-2008-cfo-foru/ The CXO Forum at the 8th Annual Shared Services & Outsourcing Exchange, 24/11/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/shared-services-as-added-value/ CJ Wimley: shared services as added value Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/shared-services-at-nationwide-mutual-insurance/ Andrew Simpson, Nationwide Mutual Insurance, 31/10/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/siemens-a-case-study-in-audit-recovery-success/ As part of the SSON series on Audit Recovery in association with Apex Analytix; SSON speaks to client Siemens about the model they adopted in accounts payable 18 months ago, examines the challenges and measures the benefits... Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/smart-procurement-panel-session/ Three pioneering strategists from the BPO side of the Procurement outsourcing space came together for the first time on SSON to discuss the challenges when implementing a procurement outsourcing strategy. Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/sson-highlight-business-benefits-of-the-nordic-reg/ The Nordic region is growing as a hub for Shared Services and Outsourcing activity. This interview with Tom Bangemann, Vice-President of Business Transformation at the Hackett Group, explores the challenges facing businesses looking to offshore and why the Nordic region holds growing Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/stan-lepeak-on-equaterra-s-3q08-pulse-survey/ Stan Lepeak, EquaTerra, Nov 2008 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/straight-from-the-horses-for-sources-mouth/ Andrew Milroy, Expert Contributor for Asia Pacific Outsourcing Strategies, Horses For Sources, speaks to Shared Services & Outsourcing Network's, Bryan Camoens on how the current economic climate is affecting the global shared services sector, why India may be pricing itself out of Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/supply-chain-integration-yes-but-how/ Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/sustainable-strategies-for-low-cost-markets/ Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/the-financials-of-outsourcing/ Bob Cecil, EquaTerra, 03/10/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/the-future-of-shared-services-outsourcing/ Anil Bhavani, Pfizer's Director of BPO Operations, speaks exclusively to SSON's Bryan Camoens on the future of Shared Services & Outsourcing Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/the-importance-of-good-communication-in-critical-t/ Mike Colicchio, Celanese Hungary, 7/11/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/the-reality-behind-delivering-value-to-transformat/ IQPC Australia interview Michael Zouroudis, VP & Accounting, ABB Australia. Exploring the question of delivering real VALUE, attaining the buy in from senior management, establishing meaningful relationships with internal and external stakeholders, and strategies for delivering Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/the-value-of-change-management-leadership-and-lear/ Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/tom-bangemann-on-the-world-class-response-to-the-e/ Tom Bangemann, The Hackett Group, 20/02/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/transforming-finance-at-technicolor/ Rick Floore, Global Head of Accounting & FSSC, Technicolor on moving from captive to outsource and back inhouse as well as the challenges such a decision entailed. Rick provides pointers for companies who would like to implement a Financial Services Solution Center and gives insight Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/transforming-finance-through-p2p-at-lowe-s/ Eric Jones, Director of Corporate Payables at LOWE'S tells SSON how LOWE'S is tackling “indirect spend”, shortening cycle times and capitalizing on early payment discounts and simplifying and automating invoice to payment reconciliations prior to speaking at Finance Transformation 2010. Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/vandana-saxena-poria-on-boosting-educational-attai/ Vandana Saxena Poria, GetThroughGuides.com, 13/11/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/vivek-wadhwa-on-the-dangers-of-outsourcing-for-the/ Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/weekly-wrap-december-12-2008/ Weekly Wrap 12/12/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/weekly-wrap-december-19-2008/ Weekly Wrap 19/12/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/weekly-wrap-december-5-2008/ Weekly Wrap 05/12/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/weekly-wrap-february-13-2009/ Weekly Wrap 13/02/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/weekly-wrap-february-27-2009/ Weekly Wrap 27/02/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/weekly-wrap-february-6-2009/ Weekly Wrap 06/02/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/weekly-wrap-january-16-2009/ Weekly Wrap 16/01/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/weekly-wrap-january-23-2009/ Weekly Wrap 23/01/09 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/podcasts/weekly-wrap-november-28-2008/ SSON Weekly Wrap, 28/11/08 Tue, 12 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/sourcing-models-strategy/webinars/enwisen-webinar/ Considering an in-house HR shared services model? Looking to improve service levels at your HR shared services center without increasing headcount or costs?  If so, this webinar is for you.  In just 60 minutes, you will acquire key information on: Hard-dollar ROI that can be Thu, 07 Jun 2012 04:00:00 GMT ssonetwork.com http://www.ssonetwork.com/business-process-outsourcing/articles/vested-in-practice-the-microsoft-accenture-onefina/ The University of Tennessee’s (UT) research revealed multiple award-winning examples of the Vested approach, which has won two SSON awards. In 2010 Microsoft/Accenture OneFinance won three SSON awards.  This article profiles the OneFinance agreement. After reading th Wed, 06 Jun 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-management/articles/5-tips-for-a-supercharged-procurement-process/ Two comments regularly heard when networking with peers are: “It takes so long to procure a public sector contract and costs so much to do it,” and “I’m not sure this private sector contract is really value for money.”  Why is Procurement so differen Wed, 06 Jun 2012 04:00:00 GMT http://www.ssonetwork.com/global-business-services/articles/bat-s-hr-strategy-evolving-markets/ Interview with Riette van der Merwe, Regional Head of HR Shared Services and Wimpie Stapelberg, Regional Head HR Business Architecture for the Eastern Europe, Middle East & Africa region of British American Tobacco.   Barbara Hodg Fri, 01 Jun 2012 04:00:00 GMT http://www.ssonetwork.com/data-management-analytics/articles/thinking-about-analytics-2/ Everyone is talking about analytics, and has been for a while. At the heart of it, as a user, we are all trying to gain insights from data or set up some form of surveillance mechanism. This article talks about how my organisation thinks about analytics.  But first some backgro Fri, 01 Jun 2012 04:00:00 GMT http://www.ssonetwork.com/business-partnering-customer-service/articles/vested-a-business-model-for-21st-century-outsourci/ In my  last article I talked about the ailments and perverse incentives that can disrupt or destroy an outsourcing deal. I also briefly introduced our research at the University of Tennessee developed into a conc Tue, 29 May 2012 04:00:00 GMT http://www.ssonetwork.com/business-process-outsourcing/articles/latin-america-order-to-cash/ Latin America is an emerging market for BPO & Shared Services; as a result, we expect the Order-to-Cash process to come under greater scrutiny in the immediate future. This article compares global OTC processes with what exists in Latin America today, based on the author’s Fri, 25 May 2012 04:00:00 GMT