Postini is no more. Fact.

In August 2012, Google announced that they were going to integrate the Postini service into its Google Apps framework while simultaneously phasing out Postini Message Filtering Service, Small Business Package and Service Provider Edition.

Postini users are faced with two choices. They can either accept a forced move to Google apps product which offers a slimmed down version of the service they were accustomed to or to look elsewhere for a more appropriate supplier. Postini customers who choose not to transfer their accounts to Google Apps at the point of renewal will have their Postini service terminated, leaving in-boxes open to the ever-evolving cyber security threats that plague email and its users. So, unsurprisingly businesses and users are keen to find the best fit for them as soon as possible.

Why should I Move to Apps and ‘re-examine’ my business needs!

Moving to the Google Apps service is not the convenient option that many Postini users first thought it would be. The migration from Postini to the Google Apps service is manual and does not retain any settings or configurations. Each individual inbox will have to be manually configured by administrators, with individual user settings being lost along with many other favored features.

You shouldn’t have to re-examine your business because Google’s changed!

Following the announced termination of Postini and transition to apps, Google also noted how businesses would have to accept that the service would be different; “The new features in Google Apps will operate differently than those in Postini. Some Postini settings don’t have an exact equivalent to the new features, so you will want to re-examine your business requirements.”

By migrating to Google Apps you also must accept Google’s revised Privacy Policy. This allows the collection of information from the various platforms including Gmail, to better
target their advertising.

Top 5 Reasons to switch to Maildistiller from Google (Postini)

1. Postini as you know it is disappearing Maildistiller uniquely offer the closest feature for feature comparison to Postini currently available. Maildistiller offer multi-tenancy like no other offering on the market today. Facilitating Organization Administrator and End-user console access with the appropriate level of access and tools available to make using Maildistiller as simple as possible – like Postini you set and forget.
2. Maildistiller offers more than feature match Maildistiller offers a service provider type solution that beats Postini on security, excels in administrative features and unlike some others in the market Maildistiller will not cause any loss of features. In fact, due to our enhanced feature-set and additional benefits, your user base will see migrating to the Maildistiller-platform as an upgrade.
3. Maildistiller can detect phishing attacks and block them from end users. Maildistiller has the ability to leverage Zero-hour Outbreak technologies to detect and quarantine emerging malware threats without exposing such messages to users and leaving decisions of security to the most appropriate level of user.
4. Maildistiller provides a suite of Email Continuity capabilities that service both provider and business needs. Maildistiller has advanced continuity features to help businesses stay available even when their email service has outages. Maildistiller’s unique Emergency Inbox service comes as standard and has the ability to automatically detect server outages making customer’s email available in an easy-to-use intuitive interface. This level of continuity ensures you are always able to get access to email (a business’s lifeblood) and it protects both customers and service provider’s brands at all times.
5. Free Managed Migration. Maildistiller can offer industry-leading customer support and concierge migration from Postini to make things easier for you.

We do not believe that you should have to use some faceless tool that is not able to understand your needs or help you make the most of upgrading to Maildistiller – that’s what our dedicated team is for! Remember Maildistiller is a focused company that believes in a true partnership with our customers and one that we will work on to ensure it grows and develops far into the future – not something that a migration tool offers. Let’s face it, you don’t want to be treated like a number. You what to be guided through the process by a dedicated and trained individual who takes the time to understand your unique business need, and can answer any queries you might have, so that’s what we’ll do!

Want more information? Call Blended Systems at 770-603-0300 or email us. We’ll set up up with a free evaluation.

CRM isn’t difficult if you follow three simple rules. A — Acquire, B — better, and C — Capitalize.

Customer Relationship Management (CRM for short) sounds complicated but, with the right software platform and company ethos, is actually as easy as ABC. Or at least it should be.

Click the screen below to find out more!

A = Acquire

To grow your business, you need customers. The perfect CRM system will help you log contact details for leads and record every single operation from incoming lead to customer.

“Over 80% of generated leads are never followed up on or are dropped or mishandled” –  Aberdeen Group

“50-70% of the buying journey is being completed before a prospect engages with a sales representative” – Bob Thompson, CustomerThink.com

B = Better

As you interact with your customers, make sales and resolve problems, your CRM system allows you to record the details. Use this information to become better.

Better at service. Better at selling. Better at all the steps in your sales and service pipelines. If you do everything better than before, and better than your competitors, your clients will become repeat customers.

C = Capitalize

Acquiring a new customer costs between 6 and 7 times as much as retaining an existing one. The data stored in your CRM system is a goldmine of useful information which will help you identify new opportunities with existing customers. Capitalize on existing customer relationships for a better return on your time and effort.

“It is 6 to 7 times more costly to acquire a new customer than retain an existing one” - Frederick Reichel, Bain & Company

“In cases we have reviewed, sales increases arising from advanced marketing and sales information technology have ranged from 10% to more than 30% and investment returns have often exceeded 100%.” - ‘Automation to Boost Sales and Marketing’ (Harvard Business Review)

If your software cannot do the ABC, download our helpful eGuide ‘Don’t put it off! Five reasons why you shouldn’t defer your CRM project’

Reading, England, 3 September 2012

4castplus, a software company located in Canada, is a leading provider of project cost management software solutions. The company is the first to deliver full end-to-end cost controls capability in a completely web and cloud-based platform. 4castplus is an innovative technology company that understands software should be easy to use, easy to access and affordable.

Kim Tremblay, Chief Financial Officer at 4castplus commented, ”As a cloud-based solution ourselves, Workbooks compliments our cloud-centric approach to business. We were seeking a CRM solution that was intuitive to ensure easy user adoption, flexible and powerful to enable it to flex with the growth of 4castplus. The market pricing made it a very attractive solution for us, and being web-based, it fits in well with our company ethos.”

4castplus was supported with their Workbooks selection by Workbooks USA reseller Blended Systems who has a range of customers considering Workbooks as an alternative to other larger more costly brand name offerings.

Ian Moyse, Sales Director at Workbooks.com commented “We continue to be pleased by the number of cloud aware companies with experience of other CRM solutions, who after comparison are realising the benefits our solution can bring both in cost savings, functionality and customisation to specific business needs. 4cast plus business model aligns well as Workbooks also believes that CRM ‘should be easy to use, easy to access and affordable’.

About 4Cast Plus
4castplus is the first web and cloud-based solution to offer total real-time Project Cost Management in a single powerful software tool. Construction, Energy, Utilities and EPC companies that run complex projects need dedicated solutions to keep their projects under control, on budget and on schedule; and 4castplus is packed with easy-to-use features to guarantee they can do that. Features that include: Estimating, Time-Phased Budgeting, Change Management, Procurement, Real-time Project Tracking & Reporting for LEM, Purchase Order Management, Cash-Flow Reporting, Customer Invoicing, Document Control and Forecasting for Earned Value Management.

Companies save money and time by reducing the clutter of spreadsheets and streamlining their management of projects. They reduce or eliminate cost overruns, delays and vastly improve their bottom line. They enhance their competitive edge by always having up-to-the-minute results and superior quality of service. With its affordable monthly licence plans, easy-to-use web interface, and quick configuration features, companies enjoy a low total cost of ownership that delivers up to 30 times ROI. 4castplus provides the solutions to simplify and organize the many complexities of medium & large construction projects. www.4castplus.com

About Workbooks
Founded in 2007 in the UK by a successful team of entrepreneurs, Workbooks.com has rapidly become one of the fastest growing providers of web-based CRM and Business Applications.
Our suite of Business Applications are specifically designed for small and mid-size organisations and are delivered via Software-as-a-Service, therefore removing the traditional requirements of having hardware to maintain and software to install and support.
Our joined-up approach to business means Workbooks CRM and Workbooks Business can help to streamline your whole business, increasing productivity and performance through efficiency gains. Not only can our suite of applications help you to increase sales and track key business information but they’ll help improve your quality of service and help to reduce your operational costs.
Our customer base spans many industry sectors including Finance, Professional Services, Insurance, Not-for-profit organisations, IT, Telecommunications, Construction, Transport & Logistics and Manufacturing. We pride ourselves on providing outstanding levels of customer commitment and customer service to all our customers. As a UK based company, with our engineering team working alongside our support team, we are on hand to respond quickly and efficiently to any questions that may arise.
For more information, please visit www.workbooks.com.

About Blended Systems

Established in 1997, Blended Systems works with clients on network and security protection. In 2005, Blended Systems opened SaasExperts.net to deliver Software-as-a Service information and offerings to our clients. To get more information on our representing Workbooks.com in North America, click here.

Cloud Computing is all about providing IT-related services through the internet. Cloud computing has the potential of significantly increasing the flexibility, efficiency and transforming IT and its relationship to the business. It can have a major impact on the roles and responsibilities of anyone who is involved in facilitating IT.

This course focuses on the basics of cloud computing, categories of cloud computing, procurement, implementation and management of cloud computing.

Course Kit:

• 2 Days of intense classroom training
• Cloud computing certification from EXIN
• Training Includes practical examples, exercises and case studies
• Earn 30PDUs towards CCR for existing PMP Certified professionals through complimentary E-learning (ITIL 2011 Foundation or SSGB).
• Cloud computing Foundation exam on the 2nd day of the training
• Training delivered by highly experience and certified trainers
• Cloud Computing e-learning content for 90 days

Please click here to know more about SimpliLearn and their course offerings or to register for the course.

The October 25-26, 2012 course in Atlanta, GA will be taught by Mr. Bob Stevens. With over 20 years of technical and certification experience, Mr. Stevens has won accolades for his teaching across North America, Europe and Bermuda. He was on Novell’s Certification Advisory Panel for six years and was a Novell BrainShare technical conference speaker four times.

Postini Email Security users can now call 1-877-603-0301 to gain the best advice available on maintaining and migrating their email content filtering, encryption and archiving with no loss of service.

August 20, 2012 – Following the recent announcement by Google that it is transitioning “Postini” to be part of Google Apps, but slowly, by the end of 2013. Blended Systems, (dba SaasExperts.net) has launched a free impartial telephone help-line open to Google/Postini business customers.

This seems like “Déjà vu all over again”, says Bob Stevens, CIO of Blended Systems. “We just migrated thousands of our clients’ users from Webroot’s Email Security Service. The good news for our clients is that this transition will be smoother. About half of our clients made the decision to migrate to the new service when Webroot exited the email protection business last year and are quite happy.”

In September 2011, Blended Systems (dba SaasExperts.net) undertook a comprehensive technical and commercial review of the Email and Web Security as a Service (SaaS) market. We have completed intensive due diligence on leading vendors to identify a range of solutions that best fit our customers’ specific needs, all with minimum migration service disruption. The vendor portfolio comprises: Postini, MX Logic, MailDistiller, ZixCorp, Sonian Email Archive, Hosted Exchange 2010, ESET endpoint protection, Workbooks CRM, Sophos as well as Google Apps for Business.

“We have strong knowledge of the email security and other SaaS solutions and are able to offer the best advice on what, how and when to migrate user’s protection,” commented Stevens. He continued: “We always look to find a constructive and immediate way to help customers and share our understanding of how this development impacts their operations and review the options open to them both technically and commercially.”

The advice line will be handled by the Blended Systems support and technical team who will answer questions and any concerns around Webroot Email Security, other Webroot security services and information on alternative security solutions. Advice on seamless migration options and recommended timescales is also available.

Inquiries can be made by email by going to: End-of-Life Helpline or by calling 877-603-0301.

There was a time when archiving email, instant messenger and file stores required tens of thousands of dollars in equipment and subscriptions. Cloud-based archiving with its “utility billing“, has brought the benefits of unlimited archive and unlimited retention to the smallest of businesses. Unfortunately, not all businesses are aware of the benefits of low-cost cloud-based archiving. If you want read some “horror stores” to avoid, click here.

Here are some frequent reasons we hear for delaying what could be a business-saving decision.

“We’re too small to need email archiving.”

• This is wishful and limited thinking. If you can be sued (and who can’t today), you should be archiving your email and probably your documents. You have insurance so you pay small periodic amounts to avoid paying a huge amount in case of trouble. Same thinking applies to archiving; you pay a small per user per month fee and get unlimited storage and unlimited retention. However unlike insurance, there are benefits whether you get sued or not.

• “Email is the “best” and most exciting evidence in court today.” – Robert E. Camors, Jr., Thelen Reid & Priest LLP. Over 90% of all documents created and received by businesses are now electronic. The majority will be emailed for review internally or externally to a client or vendor. Email will be one of the first pools of data to be tapped in any legal action. The faster your legal team can find the data it needs, the fewer hours you will see on your bill.

• If the day ever comes when the sheriff knocks on the door, you want to quickly know how exposed you are. If you have your email and files archived in the same repository, your legal team can easily find the relevant data and help make the settle/go-to-court decision. The small investment you make in email and file archiving ahead may save your business.

“We don’t have the time.”

• Today’s cloud-based archiving is quick to deploy. It takes about 5 minutes to start collecting your email. You can then import your old email messages if you wish.

• Your users have self-service links to their archived messages where they can bring back that deleted message they need. This speeds up users searching for older messages and saves the IT staff time trying to retrieve deleted messages.

“We’re not in a regulated industry.”

• OK, but are you in a state that requires rapid responses to e-discovery requests? Nevada, Ohio & Florida are states that have laws requiring businesses of any size to be able to respond to such requests. Most other states are considering such laws.

• Just because you are not in a regulated industry doesn’t mean you won’t be sued. In fact, you could win a case but still be penalized for your inability to respond to e-discovery requests; in one case, for over $280,000. Regulated or not, it just makes good business sense to be prepared.

• Being able to quickly respond to an e-discovery request puts the opponent off their game of one-upsmanship. We’ve been in the business of computerized litigation support for 25 years and have seen it firsthand. In one case, a complex request was faxed in from opposing council at 2 PM on Christmas Eve. As they expected, there were few people at the office. One paralegal checked the fax machine one more time before she was going home and found it. Because the client’s data was readily available, she was able to respond to the request within 20 minutes and no one’s Christmas vacation was spoiled (At least on the client’s side). Who’s Christmas vacation would have been spoiled to get the data from your backups so they could respond?

“We already backup our system.”

• Backups are for disaster recovery not for archiving and courts know that. They don’t tolerate excuses or delays based on excess expense or time for not producing documents and messages on a reasonable basis. They also know that archiving is no longer the onerous cost it once was. This is especially true with today’s cloud-based archive solution.

• An email archive indexes all messages. This means you can find messages across users and time. Want to know if and when Tom, Dick or Harry mentioned anything about the Kumquat project to Albert? That query will take just a few seconds to construct using the Search Wizard and a couple more seconds to complete. Want the result in PDF, PST or EML format? Just click and download. How long would it take you to make that query in your system now?

• Business Intelligence bonus at your fingertips. Concerned about someone giving away your company’s intellectual property? Just open a browser and use the Search Wizard to easily monitor email for key words or documents.  There is no way you can proactively monitor vital communication channels without email archiving.

• Backup will not let you actively monitor email to spot something before you get sued. This is where the real money saver is.

“If we don’t archive our email, we won’t have anything incrementing to worry about.”

• We know of a case in which an employee selectively deleted email messages leaving only those that supported her position in a dispute against her boss. She forgot that every message has a sender and a recipient. You know that email you don’t want found? Someone has a copy of it. If you sent it, it had a recipient. If you received it, it had a sender. What if they forwarded the message to someone else? What if they have email archive?

• An email archive system captures all the messages before anyone has a chance to delete anything. Once messages are archived, they cannot be deleted. No information can be legally “spoiled”.

• Judges get testy when data gets spoiled. There are cases in which a judge gave the jury instructions to assume a side was trying to hide information because it had gotten deleted! You don’t want a jury thinking that about you.

Not archiving in today’s litigious society is like driving without insurance because you don’t believe you are going to get into an accident.

To find out how easy and inexpensive it is to start archiving, contact us at 770-603-0300 or click on the button at the top of the post to see how to reduce your exposure and gain the benefits of cloud-based archiving.

By Ian Moyse, Workbooks.com Sales Director, Eurocloud UK Board Member and Cloud Industry Forum Governance Board Member

2012 is rumored as the tipping point for cloud. For the last four to five years, we have heard that cloud (Internet-delivered solutions) is about to go mainstream, however, this year it is not the hype, but real user benefits that are driving adoption.

What do I mean by this? Well people are not going out looking for cloud-based solutions (“I want some cloud”); instead they are looking for a solution to a real problem. Some users are unknowingly using a cloud-based solution (either in their business or personal lives) and are quickly seeing the benefits. Take for example Dropbox, a free tool for sharing (large) files across devices seamlessly, easily and from anywhere, where users adopt it from a need that it solves and not because of the technology factor behind it or because of any cloud hype.

Cloud computing is expected to enjoy an adoption rate and growth of between 30 to 40 percent per year, every year for the next five years and its promise of substantial benefits will drive this adoption. A 2012 customer study from Rise indicating that 94% of IT departments expect to expand their use of cloud in the next 12 months.

“Enterprises that embrace cloud computing reduce the amount of IT time and budget devoted to legacy systems and routine upgrades, which then increases the time and budget they have for more innovative projects. When IT innovation happens, business innovation is reached, which then supports job creation.” IDC Chief Research Officer John F. Gantz

The key benefits of cloud include:

• Easier more flexible access in a world of consumerization and BYOD (Bring Your Own Device),
• Increased resilience,
• Easier migration/implementation,
• Simplicity of use,
• Consistency across platforms ,
• Reduced cost of both implementation and on-going usage, and
• Innovation acceleration.

We still hear the downers on cloud – the news stories of gloom, fear and disdain. It was not so long ago that Internet shopping was placed in the same bucket, and yet this has become the norm and is continuing to enjoy compound growth and affect the traditional bricks-and-mortar retail arena.

There is plenty of hype on the ‘cloud’ and certainly plenty of discussion and content, and yet reports and audiences still show a need for education on the terms, benefits and realities of this growing form factor. Top concerns of businesses in survey after survey on the cloud, continue to be security, data sovereignty and reliability. In a recent end user study from the Cloud Industry Forum 62% of companies using or planning to use cloud indicated Data Security was their prime concern. When it comes to individuals the top concern in the IT arena is job loss and reduction of individual value.

There is no doubt cloud is bringing change. With the Internet and technology, we have a generation of users demanding access to their applications from their iPhone, iPad, BlackBerry or Android devices. We have entered an era where infinite IT power and information is available to a user on the smallest of devices, on the move and at an affordable price. As devices get more powerful, the Internet faster, the demand and supply of cloud applications will skyrocket and the power in the hands of the user will be greater than we have ever delivered before. Expect the marriage between mobility and the cloud to continue to grow.

So with this growth of cloud comes a change in skill requirements and job opportunities. One of CRN’s top 10 cloud predictions for 2012 is a growth in demand for cloud jobs as validated by an article in CIO magazine in early 2012. Cloud computing is and will have a major impact on skills across business, with IT being the most logically effected it will also impose itself onto roles in marketing, support and business roles in general. The demand for cloud-based skills already is showing signs of exploding. A recent report from Wanted Analytics, reported that hiring for cloud computing expertise showed a growth of 61 percent year over year. The cloud market is growing at such a pace that the number of job postings is accelerating and yet the talent qualifying for these roles is marginal.

Cloud isn’t all overcast and according to IDC ‘Spending on public and private cloud services is predicted to generate almost 14 million jobs worldwide between 2011 and 2015. More than one-third of cloud-enabled jobs will occur in the communications and media, banking, and discrete manufacturing industries.’ “For most organizations, cloud computing should be a no-brainer, given its ability to increase IT innovation and flexibility, lower capital costs, and help generate revenues that are multiples of spending,” said John F. Gantz, chief research officer and senior vice president at IDC. The top three industries expected to generate the most jobs from cloud computing are communications and media (2.4 million), banking (1.4 million) and discrete manufacturing (1.3million).

Cloud offers opportunities for those that embrace the new form factor and self-educate and certify themselves for the needs of employers today and tomorrow. More education is needed in cloud across all sectors to enable businesses to understand and utilize this important new technology to its advantage.

CompTIA’s Cloud Essentials certification is an example option that enables employees of varying roles to validate their cloud knowledge, take online training and exam condition testing, and differentiate themselves in the competitive job market. John McGlinchey,Vice President, Europe & Middle East, CompTIA commented “We have had a demand from the user market for a training curriculum with testing to support this rapidly growing new form factor. The demand and adoption is outstripping the skill base and it is key that individuals and businesses recognize and address this shortfall, before it becomes a serious issue for all concerned.”

More education is needed in cloud across all sectors to enable businesses to understand and utilize this important new technology option to its advantage and this need for understanding stretches past simply the border of the IT department. Expect to see more cloud courses and exams providing the market with the required validations in this new cloudy world. Ignoring cloud is no longer an option, utilizing it to your advantage is!

For more information on how cloud-based computing can benefit your company, email us or call us at: 770-603-0300.

By Ian Moyse, Eurocloud UK Board Member and Cloud Industry Forum Governance Board Member

With so much hype, Cloud is being pushed as the pervasive answer to everything! Rightly or wrongly! As more and more cloud solutions come to market and are campaigned to customers the blurring of differentiation between them is making the customer choice harder. It is increasingly easy for vendors to ‘cloud wash’ old technologies and re-market them as a full cloud solution, but not all will be successful and not all will deliver on the overpromised benefits that are often being made. Many of these solutions it could be argued are not truly cloud solutions and have large installs on customer sites with little of the true power coming from the internet. A large PC based application simply getting automatic updates from the cloud or calling on the cloud for its web interface for administration can be argued to not really be a cloud application and yet vendors are hanging their hats on these concepts in an effort to cash in on the cloud hype! We are also seeing large vendors in their times of cloud exploration getting it wrong and having to adjust strategies.

For example Cisco pulled its hosted mail platform from the market in early 2011 (http://www.talkincloud.com/cisco-kills-hosted-e-mail-service) and Iron Mountain has also recently announced the death tool on its Public Cloud Storage Business (http://www.talkincloud.com/iron-mountain-kills-its-public-cloud-storage-business). Webroot also in early 2012 announced the closing of its email cloud business (http://www.onlineprnews.com/news/198882-1326749222-infosec-technologies-launches-webroot-endoflife-advice-line.html) and the selling off of its cloud archiving business (http://www.crn.com/news/security/232500166/sonian-buys-webroot-e-mail-archiving-business.htm)

We are seeing trends of new cloud certifications, new cloud vendors, existing vendors cloud-washing old products and increasing volumes of articles touting the good, bad and the ugly of cloud solutions. Customers and the various channels to market have a need and responsibility to themselves to self educate and better understand cloud technologies that can benefit or challenge their business models moving forwards.

Webroot Email Security users can now call 1-877-603-0301 to gain the best advice available on maintaining and migrating their email content filtering, encryption and archiving with no loss of service.

February 7, 2012 – Following the recent announcement by Webroot that they are exiting the email security business and not accepting new orders or renewals for this service, Blended Systems, (dba SaasExperts.net) has launched a free impartial telephone help-line open to Webroot business customers.

As a Webroot Platinum partner since 2005, Blended Systems decided to take action to guide customers through this period of uncertainty and is ideally qualified to provide clarity and advice on what to do as a user of the Webroot SaaS Services.

Over the last four months, SaasExperts.net has undertaken a comprehensive technical and commercial review of the Email and Web Security as a Service (SaaS) market. We have completed intensive due diligence on leading vendors to identify a range of solutions that best fit Webroot’s customers’ specific needs, all with minimum migration service disruption. The vendor portfolio comprises: Postini, MX Logic, ZixCorp, Sonian Email Archive, Hosted Exchange 2010, Google Apps for Business, ESET endpoint protection and Sophos.

“We have strong knowledge of the Webroot platforms and also other SaaS solutions and are able to offer the best advice on what, how and when to migrate user’s protection,” commented Bob Stevens, CIO, Blended Systems. He continued: “We wanted to find a constructive and immediate way to help Webroot customers and share our understanding of how this development impacts their operations and review the options open to them both technically and commercially.”

One SaasExperts law office customer made the migration from Webroot to Postini or to MXLogic.

Jeramy Romine commented: “As an IT Administrator for a law firm we relied on Webroot for our SPAM filtering for approximately two years. Their service was always top notch and we never experienced any issues with their service. We were shocked to find out that Webroot was getting out of the email security business leaving us in a position to find another vendor quickly that could eliminate downtime and be seamless to end users. Blended Systems helped us make the transition to Postini in one evening with no downtime and without the users even knowing we made the change until the next morning when they had received their activation email. It was a simple process for them to follow a link and access their quarantine log yet I could still maintain control over White/Black lists and other features. I would recommend Blended Systems to any administrator looking for SPAM prevention or any other hosted solution.”

The advice line will be handled by the Blended Systems support and technical team who will answer questions and any concerns around Webroot Email Security, other Webroot security services and information on alternative security solutions. Advice on seamless migration options and recommended timescales is also available.

Inquiries can be made by email by going to: End-of-Life Helpline or by calling 877-603-0301.