http://www.ebizq.net/blogs/connectedweb/ Phil Wainewright blogs about how businesses are using the Web to get better plugged into today's fast-moving, digital economy. en Copyright 2009 Thu, 19 Nov 2009 04:10:12 -0500 http://www.sixapart.com/movabletype/?v=4.21-en http://blogs.law.harvard.edu/tech/rss SaasWeekhttp://feedburner.google.com Considering that I use Outlook to interact with people (or used to — I went Gmail last year), it seems absurd that the application has never allowed a people-centric view of email communication — until now, that is. Last night,... http://www.ebizq.net/blogs/connectedweb/2009/11/outlook_gets_social_about_time.php http://www.ebizq.net/blogs/connectedweb/2009/11/outlook_gets_social_about_time.php Thu, 19 Nov 2009 04:10:12 -0500 philw Listen to my conversation with Jim Howard, CEO of CrownPeak, a leading software-as-a-service provider of web content management. In this podcast, discover the challenges website managers and marketers face in keeping pace with developments in social media and the mobile... http://www.ebizq.net/blogs/connectedweb/2009/11/rapid_response_to_web_content.php http://www.ebizq.net/blogs/connectedweb/2009/11/rapid_response_to_web_content.php Mon, 16 Nov 2009 11:02:55 -0500 philw I have to confess I was both intrigued and troubled by Andrew McAfee's keynote at the Enterprise 2.0 conference in San Francisco two weeks ago. I sympathized too, since McAfee carries a huge burden on his shoulders as the creator... http://www.ebizq.net/blogs/connectedweb/2009/11/dont_soft_pedal_the_enterprise.php http://www.ebizq.net/blogs/connectedweb/2009/11/dont_soft_pedal_the_enterprise.php Sun, 15 Nov 2009 07:43:30 -0500 philw Listen to my conversation with Scott Bils, founder and chief marketing officer of Conformity, a newly launched company that helps enterprises control and manage SaaS and cloud applications. In this podcast, discover the management challenges organizations are facing as they... http://www.ebizq.net/blogs/connectedweb/2009/11/saas_silos_create_new_it_manag.php http://www.ebizq.net/blogs/connectedweb/2009/11/saas_silos_create_new_it_manag.php Fri, 06 Nov 2009 06:36:09 -0500 philw One of the emerging phenomena associated with Web 2.0 — and one of the themes of the Enterprise 2.0 conference, which I'm here in San Francisco to attend today and tomorrow — is the notion of 'crowdsourcing'. This is the... http://www.ebizq.net/blogs/connectedweb/2009/11/the_scary_economics_of_crowdso.php http://www.ebizq.net/blogs/connectedweb/2009/11/the_scary_economics_of_crowdso.php Mon, 02 Nov 2009 11:20:02 -0500 philw Something feels inherently self-contradictory about the term 'digital goods', used to describe any digital item that is sold online. These are goods, in other words, that never exist in any physical, material sense. They are created on someone's computer, uploaded... http://www.ebizq.net/blogs/connectedweb/2009/10/digital_goods_creation_goes_on.php http://www.ebizq.net/blogs/connectedweb/2009/10/digital_goods_creation_goes_on.php Mon, 26 Oct 2009 13:25:53 -0500 philw A lot of discussion about cloud computing is based on flawed logic and there was a classic example this week from the lips of HP's CEO Mark Hurd, speaking at the Gartner IT Symposium in Florida on Monday. HP's Hurd... http://www.ebizq.net/blogs/connectedweb/2009/10/hp_ceo_flails_cloud_with_fault.php http://www.ebizq.net/blogs/connectedweb/2009/10/hp_ceo_flails_cloud_with_fault.php Thu, 22 Oct 2009 08:08:52 -0500 philw Listen to the second part of my conversation with Bob Warfield, CEO of HelpStream. In part I, we talked about Social CRM, and the impact that it's had on the way people use computing and how they interact with businesses,... http://www.ebizq.net/blogs/connectedweb/2009/10/bringing_the_service_ethos_to.php http://www.ebizq.net/blogs/connectedweb/2009/10/bringing_the_service_ethos_to.php Mon, 19 Oct 2009 12:42:52 -0500 philw Listen to my conversation with Bob Warfield, CEO of HelpStream, a leading social CRM vendor. This podcast is part I of a two-part interview. Part II discusses how the evolution of Web-based interactions is Bringing the Service Ethos to Sales... http://www.ebizq.net/blogs/connectedweb/2009/10/from_soviet-era_crm_to_the_soc.php http://www.ebizq.net/blogs/connectedweb/2009/10/from_soviet-era_crm_to_the_soc.php Fri, 16 Oct 2009 16:04:54 -0500 philw Listen to my interview with Colleen Smith, managing director of software as a service (SaaS) at platform vendor Progress Software. In this podcast, learn about some of the new factors ISVs have to think about when creating software as a... http://www.ebizq.net/blogs/connectedweb/2009/10/selecting_the_right_platform_f.php http://www.ebizq.net/blogs/connectedweb/2009/10/selecting_the_right_platform_f.php Tue, 13 Oct 2009 14:06:23 -0500 philw It turns out that size and brand value alone are not enough to assure the safety of your data when stored in the cloud. Last week, an outage at T-Mobile's Sidekick service, which is operated by a subsidiary of Microsoft,... http://www.ebizq.net/blogs/connectedweb/2009/10/can_you_trust_your_cloud_provi.php http://www.ebizq.net/blogs/connectedweb/2009/10/can_you_trust_your_cloud_provi.php Mon, 12 Oct 2009 06:46:55 -0500 philw Listen to my interview with Jeff Freund, founder and CEO of Clickability, which has today announced BMC Software as the latest customer to adopt its on-demand web content management platform. In this podcast, learn how the evolution of the Web... http://www.ebizq.net/blogs/connectedweb/2009/10/content_management_moves_to_th.php http://www.ebizq.net/blogs/connectedweb/2009/10/content_management_moves_to_th.php Mon, 05 Oct 2009 11:17:39 -0500 philw Who clicks on banner ads? I certainly don't — except by accident (especially prevalent on the iPhone, I find, when I use some white space to scroll down the page and find I've inadvertently clicked an ad whose image hasn't... http://www.ebizq.net/blogs/connectedweb/2009/10/who_clicks_on_banner_ads.php http://www.ebizq.net/blogs/connectedweb/2009/10/who_clicks_on_banner_ads.php Fri, 02 Oct 2009 15:55:37 -0500 philw Yet more evidence emerges that your data is safer with a cloud provider than it is when stored on an enterprise's own IT systems. eWeek last week reported a survey by the Ponemon Institute and security company Imperva found that... http://www.ebizq.net/blogs/connectedweb/2009/10/on-premise_proves_less_secure.php http://www.ebizq.net/blogs/connectedweb/2009/10/on-premise_proves_less_secure.php Thu, 01 Oct 2009 18:40:44 -0500 philw Listen to my interview with Jason Mittelstaedt, chief marketing officer at RightNow a leading SaaS vendor in customer relations technology. In this podcast, learn why RightNow acquired community platform provider HiveLive this month and find out how businesses are incorporating... http://www.ebizq.net/blogs/connectedweb/2009/09/community_becomes_a_core_compo.php http://www.ebizq.net/blogs/connectedweb/2009/09/community_becomes_a_core_compo.php Mon, 28 Sep 2009 05:48:05 -0500 philw