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For problems with the web site contact UK HealthCare Internet Marketing at ukhcwebteam@uky.edu.

Need help with an appointment?

If you need assistance choosing a physician or scheduling an appointment, please call 859-257-1000 or toll free 1-800-333-8874, Monday through Friday, 7 a.m. - 6 p.m.

Customer Service concerns?

For customer service concerns, contact the UK HealthCare Customer Service Monday through Friday 8 a.m. to 5 p.m. at:

Requests left on our voice mail or sent to us via e-mail will be responded to within two business days.

Billing questions?

For billing questions, depending on the type of service you received and the location your service was performed, you will need to contact separate areas.

  • Questions about your hospital bill should be directed to the Patient Accounts Department between 8 a.m. and 4:30 p.m., Monday - Friday at 859-257-8111 or toll free 1-800-288-2779.
  • Physician services are billed separately by Kentucky Medical Service Foundation (KMSF). Direct these billing questions to KMSF between 8 a.m. to 4 p.m., Monday - Friday at 859-257-7910 or toll free 1-800-967-2131.

Looking for a patient?

Patients at UK Chandler Hospital can be reached by calling 859-323-5000.

Do you need copies of your medical records?

Visit our Medical Records page to find out how to request them.


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