SagePresence: Winning Presence for Make-Or-Break Moments

Why Your Team is Coasting – Leadership Communication Skills for Engagement

Dean Hyers — Thu, 13 Jun 2013 18:10:53 +0000

Teams have to be engaged in the thinking to take on the level of engagement you are looking for. Here are 5 steps to get there in 1 conversation!

When to Talk and When to Listen – Business Communication Skills for Customer Service and Sales

Dean Hyers — Thu, 30 May 2013 16:31:19 +0000

Do you know when to talk and when to listen? SagePresence shares its process, including how it works and what happens when you screw it up.

What’s Your Story About Networking?

Pete Machalek — Thu, 16 May 2013 06:26:40 +0000

Most of us have a story in our head around face-to-face networking that gets in the way of making the most of our opportunities. Here's how we changed the story for a roomful of professionals who were in ideal circumstances, but just didn't realize it.

Customers for Life! Customer Service Skills Transform Unhappy Endings into Happily Ever Afters

Dean Hyers — Thu, 09 May 2013 06:19:43 +0000

There's no better opportunity for a "client for life" than a tough customer service challenge. This post offers 3 tips to convert the client who's about to walk into a customer for life.

Storytelling and Negotiation – Leadership Communication Skills to Move Beyond Opposition

Dean Hyers — Thu, 02 May 2013 17:52:25 +0000

Do you have the leadership skills to guide a negotiation to a winning place? Here are 3 leadership communication skills to help you negotiate with winning presence.

Can You Spot the Enemy? Business Communication Strategies for Reading People Better

Dean Hyers — Thu, 11 Apr 2013 17:11:51 +0000

How do you spot someone who means you harm but is acting friendly. This post applies business communication strategy to building a more reliable radar for building friends and spotting foes.

How to Communicate with the Enemy – Business Communication Skills for Interrogation or Deposition

Dean Hyers — Thu, 04 Apr 2013 17:19:01 +0000

They say "keep your friends close and your enemies closer," but few ever talk about how exactly to do that. In this post, Dean shares what he learned from a legal deposition experience that can help you hold yourself together when talking to people who may be working against you.

Performance Under Pressure in Work and Life

Dean Hyers — Thu, 28 Mar 2013 17:42:25 +0000

Dean Hyers connects an article on a concert pianist's approach to performance under pressure, life, work, and the death of his father.

The Story Within the Story – From Wide Angle to Zoom on Message

Dean Hyers — Thu, 21 Mar 2013 19:54:13 +0000

From Macro to Micro, this post explores how to use stories-within-stories so that one process resolves all your message challenges.

Completing the Harvard Business Journal’s Story for Professional Women

Dean Hyers — Thu, 14 Mar 2013 13:11:19 +0000

SagePresence lends a helping hand to bring out the best in this Harvard Business Review article, completing the story on woman leadership that works.