SagePresence: Winning Presence for Make-Or-Break Moments

Business Communication Strategies From A Dog Trainer

Dean Hyers — Thu, 02 Feb 2012 06:56:19 +0000

Does your body language add calm, or escalate drama? Are you one of those people who can just come out and say something controversial without creating a problem, or have you already made it worse before you've even started talking. Your body language is speaking volumes, and good or bad, your presence really sets the stage. I didn't fully grasp what my body was saying to people around me, until I took my dog to obedience school and discovered what I was saying that made things worse. Find out how to know what your body is telling the people around you so you can broach a delicate subject without making it worse.

The Most Important Professional Skills

Pete Machalek — Tue, 31 Jan 2012 08:29:56 +0000

With all of the technological and financial transformation swirling around us, it can feel like we need something brand new to stay on our feet. But what we need is what we've always needed.

PROACTIVE SELLING: Sales Presentation Skills to Build Tomorrow

Dean Hyers — Thu, 26 Jan 2012 07:21:12 +0000

Tired of reactionary selling? Team-wide ambassadorship is a better way to think proactively about ramping up sales proactively. This post describes sales presentation skills as a single form of communication that blurs the lines between Networking, Customer Service, and Sales Presentations, so that everyone is part of the outreach, and building opportunities within existing relationships, and of course closing the deal when it gets to the sale.

Interview Communication Skills: Making a Great Impression

Pete Machalek — Tue, 24 Jan 2012 07:20:24 +0000

We're all looking to make a good impression when we sit down with a key decision-maker. Here are three tips for optimizing your chances of doing just that.

Leadership Communication Skills: Building Team Engagement

Pete Machalek — Tue, 17 Jan 2012 08:12:06 +0000

Businesses are suffering from low team engagement and questionable dynamics with employees. Leaders can begin to turn this around with compelling communication.

Treating Staff Like External Customers – Customer Service Skills for Leadership

Dean Hyers — Thu, 12 Jan 2012 05:56:41 +0000

We all try to put our best foot forward when it comes to prospects and clients, but our teams get the experience of both our feet. Teams know us on a day-to-day basis, and they get us at our best and also at our worst. Customer service skills are "best-foot-forward skills" for people on the outside, but they can be used internally as well, helping us bring our best inward, treating our teams as internal customers who need to be served. This article explores the internal focus of customer service and sales skills to help us stay loyal to the people who count on us, and build loyalty in the teams we rely on.

Sales Training: Emergency Sales Communication Skills

Pete Machalek — Tue, 10 Jan 2012 07:14:53 +0000

Sales conversations can go sour when you lose control over them. But if you retain your role as helper and leader, you can recover that control and lead the situation back to a mutually healthy place.

Customer Service Skills Are Part of Leadership?

Dean Hyers — Thu, 05 Jan 2012 06:08:24 +0000

Customer service can often seem like scary experiences. But if we look at them as leadership opportunities we can manage them with confidence and influence.

Lessons Learned From an On-Camera Interview

Pete Machalek — Tue, 03 Jan 2012 08:51:51 +0000

Experts have been saying for years that video is coming. Well, it's arrived and it's knocking on your front door. You're going to have to get good at -- or at least comfortable with -- being in front of a camera, because it's going to be a much more common part of your professional future. Here are a few lessons learned from a SagePresence experience in front of the camera.

Customer Service Skills Are Part of Selling?

Dean Hyers — Thu, 29 Dec 2011 05:58:27 +0000

Customer Service is selling. Your future business relies on how you deal with customer challenges. Your attitude emotionally will determine their attitude toward you and future business. Learn four focal points of successful customer service. Don't just do a job – build a future!