SAP Developer Network SAP Weblogs: Software Support and Maintenance

A day in the life of...your friendly neighborhood Support Engineer

Michael Braunstein — 2012-02-07T02:15-08:00

Every wondered what the guys receiving your support tickets do all day long? This is the start of a series of blogs dealing with what is going on at the other side of the service marketplace.

SAP Enterprise Support: Run Better like Never Before - Events

Maria Jenkinson — 2012-02-02T18:50-08:00

This year, SAP Enterprise Support sessions will be a continuum to a few of the SAP Run Better Forums. These afternoon Customer Value Sessions will take place in New York City on February 15th and in Chicago on March 7th, which will immediately follow the Run Better Forums

IT Operations Management Automation

Rick Porter — 2012-01-29T21:04-08:00

IT Operations Management automation IT Process Automation IT Service Support Management

SAP System Availability Management in Virtualized and Cloud Environments

Venkata Giduthuri — 2012-01-04T15:33-08:00

Objective of this blog is to highlight effective SAP systems management in on-demand infrastructure such as virtualized and cloud environments.

Consolidated Operational Information for IWAY adapters

Piyush Gakhar — 2012-01-03T02:26-08:00

Consolidated Operational Information for IWAY adapters

Consolidated Operational Information for Seeburger Adapters

Piyush Gakhar — 2011-12-30T02:10-08:00

Consolidated and Updated operational information for Seeburger adapters

New Virus Scan Interface (V2) to be available soon

Kristian Lehment — 2011-12-21T03:35-08:00

SAP decided to develop the next version of the virus scan interface (known as NW-VSI) and make that available in 2012.

Start sharing your Ideas to invent the Future on Software Logistics Tools

Kathrin Winkmann — 2011-12-20T04:57-08:00

This blog introduce you to the Idea Space for the Software Logistics Toolset. Navigate to one of the tools, such as Software Update Manager, Dual-Stack Split, CTS Plug-in,... to submit, comments or vote on ideas.

How to Get Started with SAP Enterprise Support

Christian Oehler — 2011-12-07T18:07-08:00

SAP Enterprise Support helps customers do what they do best, even better. The Getting Started slide deck explains step-by-step how to get started with SAP Enterprise Support.

New video to explain remote support component

Miles Escow — 2011-12-06T03:05-08:00

New video for remote support component available

SAP Change Intelligence

Rick Porter — 2011-11-30T17:22-08:00

SAP Change Intelligence SAP Change Control SAP Change Automation

Five signs that the new SCN is dysfunctional

Jim Spath — 2011-11-29T04:14-08:00

The good news about "new" SCN is any idiot can create a blog post; the bad news is any idiot can create a blog post. And that's not all the good news, nor the bad. Here are five areas I am going to be looking out for after the conversion.

Varian Medical Systems leverages SAP Enterprise Support services

Christian Oehler — 2011-11-27T17:05-08:00

Learn in this new video blog how Varian Medical Systems leverages SAP Enterprise Support services.

SAP Support Portal: Contact Us web form

Kristen Scheffler — 2011-11-14T11:13-08:00

New Online Web form available on SAP Support Portal to contact Customer Interaction Center (CIC) or Contracts Department

Announcement: Have a look to the improvements and new tools included in the Software Logistics Toolset 1.0 SPS 3 shipment

Kathrin Winkmann — 2011-11-10T04:55-08:00

This blog introduce you into the scope of Software Logistics (SL) Toolset 1.0 Support Package Stack 3. SL Toolset is a new SAP application product independent delivery channel for software logistics tools (such as Software Update Manager, CTS Plug-in, LM Automation Standalone, SUM for SAP HANA, Dual-Stack Split and SAP Set-up). Furthermore it provides you with an outlook to planned shipments which will include improvements of already delivered tools as well as potential new tools.