Say No! to the Office

What a Difference a Day Makes

Jonathan Pincas — Tue, 21 Feb 2012 13:09:08 +0000

Whether a customer comes away from a transaction satisfied or disappointed is almost entirely determined by their expectations.

New Coke. Blink and You Probably Missed It.

Jonathan Pincas — Tue, 14 Feb 2012 09:47:02 +0000

Consumers can't tell you what they want. Be creative, bring your personality to your offering. If it doesn't work, 'do a Coca Cola'.

Self-Storage Units as an Alternative to Traditional Warehousing

Jonathan Pincas — Fri, 10 Feb 2012 11:07:46 +0000

Storage might seem like a burden to small businesses, which is why they are turning to self-storage for the flexibility they need.

Clarity is in the Eye of the Beholder

Jonathan Pincas — Tue, 31 Jan 2012 12:08:46 +0000

I’m not sure I’ll ever truly be able to get through to customers with the clarity I’d like. A phone call I often get goes something like this: - Hi there, I own a mediterranean delicatessen in Glasgow and I’ve just found your website after doing a search for ‘buy chorizo online’. I was wondering, [...]

Setting Up an Account with a Courier Company

Jonathan Pincas — Fri, 13 Jan 2012 15:29:36 +0000

Setting up an account with a courier company can be daunting. Here's what to look out for before signing with a new distribution partner.

Could Your Business Processes Cope With a 500% Increase in Volume?

Jonathan Pincas — Thu, 22 Dec 2011 11:36:39 +0000

You never know how your business systems will survive until you test them at their very limits. Here's what we learned from the Christmas rush.

Making a Presentable Dynamic Price List from a Product Feed

Jonathan Pincas — Tue, 20 Dec 2011 12:51:52 +0000

How to use a spreadsheet program to transform a standard product list into a simple, organised price list with variable pricing levels.

Use Constant Real-Time Feedback for Business Motivation

Jonathan Pincas — Mon, 19 Dec 2011 17:57:18 +0000

Separation of cause and effect makes it hard to associate positive actions and successful outcomes. Use real-time feedback for true motivation.

Replacing a Desktop Phone with a Bluetooth Headset

Jonathan Pincas — Thu, 15 Dec 2011 12:53:25 +0000

My experience using a Plantronics M20 Bluetooth headset connected to a Mac to make calls using a VoIP softphone

7 Characters to Absolute Contrition

Jonathan Pincas — Wed, 14 Dec 2011 17:49:01 +0000

Constant apologising getting you down? Here's a quick way to produce a canned apology that will save you the emotional hassle.