The Source Blogs

Want to help small business customers maximize the value of their investment?

Lisa Fuller — Mon, 17 Jun 2013 20:24:38 +0000

Veramark has the answer! VeraSMART® eCAS® solution is now compatible with Avaya IP Office 8.1. This compatibility will help businesses in all industries reduce telecom reporting distractions. View the Press Release

Discover MicroDome™ – Think Arecont, Think Small

Joey Kalchbrenner — Mon, 17 Jun 2013 19:01:42 +0000

Arecont Vision, the industry leader in IP megapixel camera technology, served up another ace in the security surveillance industry with their new MicroDome series cameras. The new MicroDome brings the power of Arecont Vision’s advanced and perfected megapixel images to a form factor that has minimal footprint. The MicroDome Cameras will be available in 1.3MP, [...]

ScanSource Catalyst Has Best-of-Breed Wireless Offering

Lindsay Roth — Mon, 17 Jun 2013 16:20:27 +0000

ScanSource Catalyst features a best-of-breed wireless lineup that serves your entire wireless practice. Whether your opportunities require wireless end points, or the underlying infrastructure, ScanSource Catalyst partners with the best in the industry and is fully armed to grow your business. In addition to our vendor partnerships, ScanSource Catalyst has developed a toolset to streamline [...]

Hear that Opportunity Knocking? Avaya Mid-Market Tools from ScanSource Catalyst.

Kelly Heneise — Wed, 12 Jun 2013 14:39:46 +0000

If you are still waiting to access the $7.16 billion dollar mid-market opportunity, you are missing out on a lucrative market that will help you grow your business’ top and bottom line! Avaya has developed a stellar mid-market solution: IP Office Server Edition and ScanSource Catalyst has the tools and resources to help you build [...]

ScanSource Catalyst now sells PCTEL

Kristopher Hough — Mon, 10 Jun 2013 15:09:03 +0000

ScanSource Catalyst now sells PCTEL, Inc.’s high-performing, reliable enclosures, broadband antennas and cables, allowing resellers to round out their wireless product offering. PCTEL, Inc. (NASDAQ: PCTI), develops antenna, scanning receiver, and engineered site solutions and services for public and private networks. PCTEL RF Solutions specializes in the design, optimization and testing of today’s wireless communication [...]

What is Hotspot 2.0?

Jake Shehan — Wed, 05 Jun 2013 15:24:54 +0000

Hotspot 2.0 (HS2.0) has been a work in process by the Wi-Fi community for better than half a decade. The goal for Hotspot 2.0 is to make the process of Wi-Fi roaming as easy to use and secure as a cellular connection. As you can probably guess, carriers are excited by the prospect of Hotspot 2.0 [...]

Avaya IP Office Virtual Demo Center Infrastructure Upgrade with Aruba Networks

Doug Rogier — Tue, 04 Jun 2013 15:48:08 +0000

As the feature set for IP Office continues to evolve, demonstrating some of its features can be complex. Remote Worker solutions are a great example of an especially valuable feature that’s difficult to present with an onsite demo strategy. Some of the services can take time to configure and require additional infrastructure usually not available [...]

The Power of A Connected Ecosystem

Kevin Price — Tue, 04 Jun 2013 15:39:56 +0000

An ecosystem is defined as a system that is formed through the interaction of organisms within their community and their environment. Whether you recognize it or not, every person, business, and organization is part of multiple ecosystems that influence the decisions we make and shape the way we engage with each other on a daily [...]

We are Impressed by the Datacard SD360 Card Printer

Deonna Davis — Tue, 04 Jun 2013 13:56:06 +0000

We recently reviewed the Datacard® SD360™ card printer. This card printer increases productivity and saves work time by issuing secure, two-sided ID cards and badges with this best-in-class card printer. Ideal applications include small- to medium-sized businesses, schools, clubs and hospitals.

Interlogix TruVision IP Open Standards Outdoor Dome Camera

Deonna Davis — Tue, 04 Jun 2013 13:34:28 +0000

TruVision® IP Open Standards outdoor dome and bullet cameras bring state-of-the-art, high-definition images to the mass video surveillance market. The camera featured for the product view is the TVC-M1245E-2M-N, a TruVision 1.3MPX IP open standard CMOS outdoor camera. Designed to adhere to PSIA and ONVIF open communication standards, these cameras also support a CGI command set [...]

FASTPATH’s Loaner Demo Kit Can Help You Close Aruba Wireless Deals

LaVonda Huskey — Mon, 03 Jun 2013 15:39:33 +0000

Catalyst’s FASTPATH Partner Program offers many advantages to our resellers interested in selling Aruba’s best-of-breed wireless solution in the small- to mid-sized market. If you aren’t currently selling a wireless solution today, or feel you could increase your wireless knowledge, FASTPATH is your go-to program for that! Our proprietary FASTPATH portal has many different resources [...]

How-To Guide to Upgrading a Ruckus 1100 Series ZoneDirector

Jake Shehan — Wed, 29 May 2013 14:14:05 +0000

Historically, the Ruckus Wireless 1100 Series Zone Directors (Controllers) came in (4) flavors to choose from, managing 6, 12, 25, or 50 access points. It was a very easy solution that partners could scale up their systems up to 50 managed access points with license upgrades. Recently our friends at Ruckus have made some changes [...]

Avaya Contact Center Bundle Promotion Helps You Save More As You Sell More

Wendy Tate — Tue, 28 May 2013 20:24:31 +0000

Expand your Contact Center portfolio sales by taking advantage of the Avaya Contact Center Elite Suites Promotion. The basic premise: Buy more, save more! You can watch the savings grow each time you add a software application (1, 2, or 3+) to a new or existing Contact Center foundation. In addition to the saving, you [...]

EMV…are you ready for the shift in payment terminal requirements?

Nell Alverson — Tue, 28 May 2013 20:22:38 +0000

Are you ready for EMV? How about the liability shift? If you are not ready, you may want to start thinking about getting ready. What is EMV? EMV, which stands for, Europay, MasterCard, and Visa, is becoming the global standard for authenticating credit and debit card transactions. Also known as chip cards, these new credit [...]

Meet the A-Team!

Aimee McGrath — Fri, 24 May 2013 17:45:56 +0000

Have you met Amanda Williams? Allow me to introduce her. Amanda Williams, a beloved ScanSource employee of eight years, is currently the Marketing Team leader for ScanSource’s newest Business Unit, ScanSource Services Group. Amanda can be best described as a spontaneous, fun-loving girl that is dedicated to helping ScanSource, Inc. partners grow their business. Amanda is [...]

Need a reason to call existing customers? Multi-Tech has a great trade-in program!

Lisa Fuller — Fri, 24 May 2013 14:24:52 +0000

Multi-Tech has launched a new trade-in program for end users with FaxFinder fax servers. The new FaxFinder models, FFX40, allow for HIPPA compliance, multiple routing options for inbound faxes, and multiple ways to send faxes to name a few. Multi-Tech also has sales tools to help you promote this program. Visit the Multi-Tech partner portal [...]

ShoreTel QIC Tool: Including Support Comparisons

Kyle DeWitt — Fri, 24 May 2013 14:05:20 +0000

A new feature in ScanSource Communications’ Quoting, Implementation and Configuration (QIC) tool version 13 allows ShoreTel Partners to include multiple service contracts on one quote to their customers. Partners can now offer their customers service options without regenerating the quote multiple times. This post is designed to guide a QIC user through the process. After [...]

ShoreTel QIC: Using Labor Calculator

Kyle DeWitt — Fri, 24 May 2013 14:03:58 +0000

Beginning in version 13, a Labor Calculator worksheet was available to ShoreTel Partners in ScanSource Communications’ Quoting, Implementation and Configuration (QIC) tool. This worksheet was provided to allow Partners to create product and services quotes, which include their own installation services in a single tool. The information below describes the usage of the Labor Calculator. [...]

ShoreTel QIC Tool: Release Notes for QIC 13.0

Kyle DeWitt — Fri, 24 May 2013 14:00:59 +0000

ScanSource Communications is excited to announce several new features to our Quoting, Implementation and Configuration (QIC) tool. Launched in May 2013, QIC Version 13 has been enhanced to include three new abilities that allow users to create a Partner price list, provide multiple support contract options on a single quote and calculate a Partner’s labor [...]

Analyzing the Healthcare Market and Hardware Opportunities

Manuel Figueroa — Wed, 22 May 2013 16:00:25 +0000

The Healthcare market can be divided into three major segments. Life Science market – Development and distribution of medications Healthcare providers – Care and delivery of patient care *Acute care market (this is the primary market for VARs) Sub-acute care market Healthcare services – Insurance and payer/payee process The Acute Care market is comprised of: [...]

Two Big Radvision Offers from A Distributor That Loves You

Miranda Barrett — Wed, 22 May 2013 15:39:47 +0000

Catalyst Telecom is excited to announce two new offers we’ve created to help you grow and maximize your Avaya Radvision business. Whether you are new to Radvision or are already selling, these are offers you don’t want to miss! Avaya Scopia Demo Kit Leasing Offers If you haven’t bought your required Radvision demo kit, you’ll [...]

Criteria to Differentiate Your Organization When Offering Healthcare Solutions

Koey Nicholson — Wed, 22 May 2013 15:34:20 +0000

In today’s competitive market, you have to be fully committed to investing in a total solution to the healthcare offering. First, you must know the market. You need to be fully aware of the needs of the Healthcare facility. You must be able to provide a full solution. This includes barcode scanning, barcode printing, mobile [...]

FastQuote for Avaya IP Office Server Edition

Ross Kennedy — Wed, 22 May 2013 15:17:23 +0000

Catalyst Telecom is pleased to announce the newest product to the FastQuote lineup - Avaya Server Edition for Mid-Market. This new FastQuote addition allows quick and easy configuration of Avaya’s Server Edition product though the use of our proprietary FastQuote Wizard system. In addition to the wizard, users can also do more advanced configurations using the [...]

Catalyst Telecom Partner Conference 2013

Melissa Andrews — Tue, 21 May 2013 17:57:59 +0000

Savannah, GA was home to many Catalyst Telecom reseller and vendor partners last week for the Catalyst Telecom Partner Conference. From a valuable mid-market workshop and informative general session to educational technology-focused meetings and enjoyable entertainment, the Conference offered ample opportunities for partners to learn about new opportunities and network with their peers, as well as [...]

Victoria LaBalme – Sharing the Prism Effect

Melissa Andrews — Tue, 21 May 2013 17:56:13 +0000

Renowned speaker and comedienne Victoria LaBalme motivated Partner Conference attendees to find their through line – their driving force leading them to where they want to be in life. Attendees were encouraged to tap into their hidden talents to see how they can be used for their continued personal and professional success.

Mid-Market Pre-Conference Workshop

Melissa Andrews — Tue, 21 May 2013 17:54:55 +0000

$7.1 billion in growth opportunity for UC, wireless and storage solutions! That’s what is available for resellers in the mid-market. Attendees learned about shifts in buying behavior, new strategies to use for success, and the latest technologies that will allow resellers to outmaneuver the competition. Attendees also walked away with exclusive insight on the newest [...]

What’s new from Catalyst?

Melissa Andrews — Tue, 21 May 2013 17:53:04 +0000

Many new programs were introduced at the Catalyst Telecom Partner Conference to help resellers grow and strengthen their business. Exclusive new programs for Avaya Scopia were announced, including Avaya’s Scopia Demo Kit Lease Options and Demo Pool Program. Attendees also learned about the tools and support available through Catalyst Telecom’s Video Suite. From design, implementation [...]

Product Highlight – Milestone XProtect Smart Client

Nick Miller — Fri, 17 May 2013 15:39:50 +0000

Andrew Bougie from the ScanSource Security System Design Team gives you a quick highlight of Milestone’s XProtect Smart Client. The XProtect Smart Client is the viewer (or user interface) for accessing all flavors of Milestone’s XProtect VMS (video management software). Andrew highlights some of the many features, including digital zoom and mapping functions. You may [...]

Product Highlight – ExacqVision Pro VMS

Nick Miller — Thu, 16 May 2013 16:55:38 +0000

Carl Smith from the ScanSource Security System Design Team gives you a quick highlight of ExacqVision Pro VMS (video management software) in this video. Many security dealers and integrators have expressed to me their fondness for using Exacq in their installations. They’ve noted the ease of installing and using the product and its flexibility to [...]

Reducing healthcare costs with supply chain best practices.

Ken Campbell — Thu, 16 May 2013 16:51:41 +0000

Rising health care costs are an issue that affects us all. While much of the attention has been paid to cutting costs associated with clinical operations, inefficiencies in the healthcare supply chain often remain overlooked, in spite of the fact that one area consumes nearly one third of all hospital operational budgets. This white paper [...]

Selecting the right bar code scanner for mission critical healthcare applications.

Ken Campbell — Thu, 16 May 2013 16:50:00 +0000

Healthcare providers have increasingly turned to barcode scanning to ensure the 5 rights of medication administration. However, with the myriad of scanner choices how do you choose the perfect one for your healthcare customers? Motorola has provided some best practices on selecting barcode scanners for use in health care. Download White Paper

Mobility in Nursing

Ken Campbell — Thu, 16 May 2013 16:48:45 +0000

Facing challenges is just part of the job when you’re a nurse. They are, after all, on the front lines of patient care. Unfortunately, many of these challenges don’t involve actual patients but inefficient and error-prone processes. Add to this an overall shortage of nurses and an increase in government and industry regulations and it [...]

Meet Brooke

Brooke Mills — Wed, 15 May 2013 16:04:40 +0000

If there’s one thing in the security landscape today that you can truly count on, it’s your ScanSource Security sales rep. We provide you a competitive edge. You want a bright future in security sales? Talk to one of us. We get the big picture in the security industry. And we know the key players [...]

Can I eat your website?

Amy Fitch — Wed, 08 May 2013 17:55:36 +0000

When I was in school, I went back and forth between wanting to pursue a career in journalism, or one in psychology. When I realized my indecisiveness was due to my desire to do both (and neither – talk about indecisive!) at the same time – I found marketing. They’re a lot closer than you’d [...]

Advantage 2013 – The Countdown is On

John Gaillard — Wed, 08 May 2013 16:37:55 +0000

Advantage 2013 is almost here, and of course we’re excited about next week. But it’s more than that – it’s a great reason to be optimistic about the future and confident you can handle whatever comes your way. But if you’re saying to your computer screen right now, “JG, tell me why I should be [...]

Product Spotlight: HID’s Fargo HDP5000 Printer

Lily Whitaker — Tue, 07 May 2013 14:27:54 +0000

Get photo-quality printing with the Fargo HDP5000 printer from HID. It provides high-definition printing while being easy-to-use. The HDP5000 is field upgradable so you can add features as the needs arise. Watch the below video to hear more!

Altronix eBridge Plus: From ISC West to ScanSource Security

Alex Britt — Fri, 03 May 2013 19:38:25 +0000

If you visited the Altronix booth at ISC West, you surely learned about the eBridge™ Plus. Altronix eBridge™ Plus Ethernet over Coax/PoE Adapters provide a high-performance and cost-effective solution to transmit IP video/data and power over coaxial cable. They enable easy and cost-effective upgrades of legacy coax infrastructure to support PoE and PoE+ cameras and [...]

MDM, MAM, NAC, BYOD – Security Concerns Loom as the Acronym List Grows. Aruba Networks Provides the Answer!

LaVonda Huskey — Fri, 03 May 2013 19:36:56 +0000

Co-written by LaVonda Huskey and Dave Dunlap, Distributor Sales Engineer with Aruba Networks Talk to anyone in IT today and the conversation will inevitably lean towards mobility and BYOD. IT departments everywhere are being challenged to bring a solution to the table that allows workers to be mobile and flexible, while giving the IT staff [...]

IP Office Overflow from Hunt Group to Voicemail Pro Auto Attendant

John Wood — Fri, 03 May 2013 19:34:53 +0000

This is a step-by-step tutorial on configuring calls to ring into a hunt group and then overflow to an Auto Attendant. This tutorial is intended for IP Office Systems with Voicemail Pro. Please follow these steps in the order in which they are written. 1) Build the Auto Attendant: Build a new module in Voicemail [...]

Time is Money… and Catalyst Telecom Saves You Both with Avaya IP Office Implementation Training!

Kelly Heneise — Fri, 03 May 2013 19:32:11 +0000

We know how valuable your time is and how important your vendor certifications are. Now at Catalyst Telecom you can get your Avaya IP Office Implementation training virtually from your desktop! That means no longer waiting for classes to come to your area or traveling away from the office to attend. You now have the [...]

Configure Avaya IP Office remote SCN site to dial out using the main site’s trunks

John Wood — Thu, 25 Apr 2013 14:15:37 +0000

This tutorial explains how to configure an SCN, and the ability to dial from a remote site, across an SCN network, to the main site’s trunks. The tutorial is divided into two sections, the first of which explains the configuration of Site A (the main site where the external trunks reside), and the second of [...]

Avaya B179 SIP Conference Phone Installation for IP Office

John Wood — Thu, 25 Apr 2013 13:14:01 +0000

This tutorial explains how to install an Avaya B179 SIP Conference Phone with IP Office. The tutorial is divided into two sections. The first section explains the settings that must be configured in the IP Office, and the second explains the settings that must be configured on the phone. 1) IP Office Settings: System > [...]

Avaya IP Office Overflow from Hunt Group to Embedded Auto Attendant

John Wood — Thu, 25 Apr 2013 13:05:43 +0000

This is a step-by-step tutorial on configuring calls to ring into a hunt group, and then overflow to an Auto Attendant. This tutorial is intended for IP Office Systems with Embedded Voicemail. Please follow these steps in the order in which they are written. 1) Build the Auto Attendant Build a new Auto Attendant – [...]

Avaya Scopia Special Offers – Get Your Discount On!

Miranda Barrett — Tue, 23 Apr 2013 10:52:55 +0000

We’ve talked a lot about how outstanding the Scopia product is… and why wouldn’t we, the whole line is pretty awesome. If you need a reminder, check out our previous blogs on the subject matter. AND… Scopia Desktop just won the Frost & Sullivan North American Product Leadership Award! So, you have some pretty great [...]

The Datalogic Elf PDA Squashes those Pesky Bugs!

Nathan Lord — Fri, 19 Apr 2013 14:00:04 +0000

Considering the amount of ant hills I see in my yard every year, I can really appreciate the importance of a good bug man! To me, pest control seems pretty simple… find bug -> kill bug. However, it is a full blown field force application that, with the use of a good mobile PDA, can [...]

Using Datalogic Mobility to Develop Remote Inventory Management in Healthcare

Nathan Lord — Thu, 18 Apr 2013 15:17:04 +0000

When most people think of ADC in healthcare environments they think Barcoding at the Point of Care (BPOC). Well yes, that is a major application in that vertical, but inventory management is huge in healthcare as well. Consider the tools that are floating around a hospital/doctor’s office/medical facility. If these items are not tracked appropriately that [...]

Upgrading IP Office 1600/9600 phone firmware using HFS HTTP file server

John Wood — Thu, 18 Apr 2013 13:48:47 +0000

This tutorial explains how to use a third-party HTTP file server (HFS) to upgrade firmware on 9600 and 1600 phones. This is useful when you need to enable VPN capabilities on a 9600 phone, or when you run into difficulties using the SD card to upgrade your phone firmware. Download HFS: http://www.rejetto.com/hfs/download Run the hfs.exe [...]

Making the Case: Ten Reasons You Need to Add Video to Your Practice. Now.

Cory Patrick — Thu, 18 Apr 2013 13:26:18 +0000

Video conferences are no more disruptive than a phone call, but can be tremendously more productive. Find out the top 10 reasons you need to add video to your existing portfolio (and even to your own organization’s communication strategy) below. And, for more information about the award-winning, best-of-breed Avaya Radvision video collaboration suite, differentiators and [...]

ShoreTel QIC Tool: Working with QIC.ini

Kyle DeWitt — Wed, 17 Apr 2013 21:29:49 +0000

As the developers of the QIC tool, ScanSource Communications receives various requests from our ShoreTel partners to add features or functionality that will help improve their quoting process. On many occasions, these are requests to help automate an action that the user performs on every quote, or to alter the base functionality of QIC in [...]

Ramp to Revenue in 90 Days or Less with FASTPATH

LaVonda Huskey — Wed, 17 Apr 2013 19:04:16 +0000

Does YOUR distributor make your job easier? In case you haven’t heard, Catalyst has a new enablement program designed to get you ramped to revenue in 90 days or less. Avaya and Aruba are both participating in this brand new program for our small- to mid-sized resellers interested in IP Office or wireless infrastructure solutions. [...]