4.30
Problem / Description:

Users can see login prompt. Enter login and password. Launcher the flashes, closes, blank screen.

There is no PVXWIN32 in the task manager as a running left behind process.
Resolution:

110-515911 – Launcher opens then immediately closes with no error

Entry Type: Informational

Product:
Sage MAS 90 ERP
Sage MAS 200 ERP

Application: Library Master

Version Reported: 4.30

Subject:
Launcher opens then immediately closes with no error

Possible Resolution:
Someone broadcasted a system shut down from Master Console and has not terminated the shutdown. Any one of the follow will resolve this issue.

Find the workstation where the shut down was broadcast from and press the ‘ok’ button.
Using a different MAS 90 or 200 system (if available) open the mas90\mas_system\SY_SYSTEM and set field number 45 BroadcastShutdown$ to ‘N’
Pull the mas90\mas_system\SY_SYSTEM from back up from before the event occurred.
Date Created: 5/22/13
Created By: WES
Source: Sage
Updated: 5/22/13

Earlier this week I asked my private 90 Minds Consulting Group which is comprised of 130 experienced Sage partners from across North America whether they’d recommend Sage 100 ERP v4.5 or v2013 for a customer upgrade.

Here’s my exact question about whether it’s better to upgrade to Sage 100 ERP v4.5 or Sage 100 ERP 2013?:

Ok to go with Sage 100 ERP 2013 from v4.3 or are you still recommending 4.5?

I’m very hesitant to put a customer on a version (4.5) that’s already one level back when the upgrade fee is fairly costly to begin with.

If I hop to 4.5 then I will presumably still have a decent hop to 2013 (given the credit card upload which this customer is using).

 

What say everyone – 4.5 or is 2013 ready?

Notes:

1. Credit Card Upload is a reference to Sage 100 ERP 2013 requiring integrated credit card users to move to Sage Payments (if they are not already on the platform). During the upgrade all payment data is uploaded to the Sage Vault which can be time consuming depending upon the volume.

2. This information is general in nature and may not be applicable to your company. Please consult with your Sage Business Partner.

3. The responses are unfiltered and come from experienced Sage 100 consultants with a varying degree of experience with the Sage 100 ERP 2013 upgrade. Complexity of upgrades vary from company to company and it’s impossible to list every complicating factor from an upgrade which might have tainted one person’s opinion.

Is It “Safe” To Upgrade To Sage 100 ERP 2013?

(A compilation of feedback received from 90 Minds members)

I’m installing 2013 whenever I can. Because if not now, when? Before you know it 2014 will be released and your client will again be 2 versions behind.

We are going to 2013 as a rule, unless they have a third party that is not yet ready, such as JobOps. JobOps 2013 is out some time in June, so then we’ll recommend 2013 for most.

The real $64,000 question that the customer asks “will there be any bugs if we go 2013 v 4.5? ” … talk about setting yourself up to be blamed for making the decision if there are any v2013 issues that arise…….

Answer: Yes, but that is true with any software, no matter how mature. However, we will make sure all patches are installed on a timely manner, as needed, and we’ll help you as new bugs are discovered to mitigate any problems that arise. That is our job. However, we are not the publishers of the software and we can not, and do not, make any guarantees regarding the software.

We are starting to roll it out for smaller clients. For a 20 user wholesale distribution customer I would still be nervous, but if they were anxious to upgrade “now” I would probably go with it and do as much testing as possible.  Pretty sorry state of affairs when the software has been out for 6+ months and people have little confidence.

In the good old days… we would wait until the first fix collection came out.  I am not as close as I used to be, but it seems 2013 is having some underlying technical issues in our hosted environment which makes me wonder…

We also are running into situations where the Extended Solutions people still rely upon are taking time to be upgraded and sadly you must still request them to be upgrade (not really sure what the maintenance covers when you have to call and make a special request to get it upgraded and even then it’s two months)…..

My biggest issues are all Crystal and workstation related.

I would go for it - we have a client, 100 advanced, Distribution BOM, a lot of custom fields/scripting, things have been running well.  My feeling is that it’s ready, and it’s a separate install, so you have the opportunity to do some good testing prior to a final migration.

I say 4.5, I had one upgrade from 371 to 5.0 (Sage 100 ERP 2013) everything went wonderfully with exception to Printing and Sage Exchange communication errors that were invalid and seemed to be locking issues. Spent several weeks dealing with it , Sage Support was involved but got the typical answer of Reinstalling the applications. I did not reinstall. However after …

Just a heads up for a problem one of my 90 Minds group members encountered today with #Adobe Reader.

Updates released last week on the 14th to level 11.0.3 and 10.1.7 caused problems with #PDF documents created via #PaperlessOfficeon Windows 8 machines.

Example:
Windows 7 machine on 11.0.3 could no longer open any PDF created on a Windows 8 machine.

Windows 8 machine on 10.1.7 could not create any PDF.

Solution was to roll back to a prior release and then turn off automatic updates.

This is #Sage100 Advanced version 4.40.0.10.

1. Obtain a Sage Payments merchant account

2. Flip the switch from PC Charge to Sage Payments within Sage 100 ERP by going to Library Master – Main – Company Maintenance – 3. Servers tab.

3. Go to Accounts Receivable – Setup – Payment Type Maintenance

4. Change each of their existing CC payment types:

• Merchant ID: Terminal ID from their sign up letter
• Merchant Key: From their sign up letter (NOT same as Merchant ID)
• Pre-Authorization Term: Change to 7 days

Note: If you do not change the pre-authorization term to 7 days (which matches Sage’s gateway) then you could see “Authorization Expired” messages.

Helpful resources:

Sage Payment Services KB:

http://goo.gl/4j25K

Sage officially supports the current and 3 prior versions.

Since Sage 100 ERP 2013 is the present version they are offering support for:

• Sage 100 ERP 2013
• Sage 100 ERP v4.5
• Sage 100 ERP v4.4
• Sage 100 ERP v4.3

Enter to win

• One complimentary customer conference pass to Sage Summit 2013
• One room at the Gaylord National Resort for three (3) nights to be used between July 22-26, 2013

How To Enter

Watch this video

Click here to view the embedded video.

Submit your entry – here

Good Luck!!

This has caused customers and partners to wonder whether third party options which re-enable credit card integrations to providers other than Sage Payments might be forthcoming.

At least one provider of such a solution had announced plans to upgrade their integration to work with Sage 100 ERP 2013.

Sage last night clarified their position on third party credit card integrations to Sage 100 ERP. In short they will not be allowed.

Starting with Sage 100 ERP Sage removed all credit card information from Sage 100 ERP and now stores it in the Sage Vault. From this location Sage can process integrated credit card transactions and does not need to subject each release of their Sage 100 ERP (including product updates) to an expensive PCI audit or review.

If you are using a credit card merchant other than Sage Payments and you wish to have integrated credit card processing in Sage 100 ERP 2013 then you will need to contact Sage Payments to obtain a merchant account through them.

via:

ALERT!

Automatic Settlement Failure: Tuesday, April 23, 2013-Action Recommended

On Tuesday, April 23, 2013 at approximately 11:00 pm EDT, Sage Payments identified a potential issue with automatic settlement. You may notice that your automatic settlement did not run on Tuesday, April 23, 2013 and you may still have transactions from April 22 and April 23 in your open batch. To prevent any delay in your funding, we recommend that you settle your batch manually.

This apparently is the result of a problem with the automatic batch settlement process at Sage Payments / SPS and it is affecting customers that are using the Virtual Terminal for processing.

The work around is for them to manually settle the batches.

 Auto-Batch Issue Alert!

Note: This message was reportedly received by at least one customer on April 24, 2013. By the time you read this the situation may be resolved but we’ve posted this here just

Unlike sales tax, very few of us understand use tax regulations, let alone comply with them. Put simply, use tax (aka consumer use tax) is a sales tax that is collected and remitted by the buyer rather than the seller.

It is estimated that in the 45 states that have sales tax, and therefore also have use tax, only 1.6% of taxpayers actually pay it. While state governments don’t have the bandwidth to hunt down every penny individual consumers didn’t pay on tax-free (but not tax-exempt) online purchases, auditors are not shy about digging into purchase records to find use tax violations when auditing businesses.

There are a variety of scenarios that create use tax liability, and each of these situations, if not handled properly, can expose your organization to audit risk. Attend this webinar to learn how you can reduce your exposure by accurately self-assessing use tax.

Register today!

When: Tuesday May 14, 2013 2:30 pm EDT

Click Here To Register

Join sales tax processing provider Avalara for a reseller certificate best practices for collecting and managing certificates to reduce sales tax audit risk. Ways to improve your processes while keeping cost of collection and amount of time managing certs to a minimum.

When: May 9, 2013 – 10:00 am PDT / 1:00 pm EDT

Cost: $ 0

Click here to register for Reseller Certificate Best Practices

Concurrent user pricing for Sage CRM goes away  (existing users of concurrent users will stay as-is and can purchase additional concurrent licenses) and Sage CRM  per user licensing is going up from $795 to $ 995.

This is all effective August 1, 2013.

Confused about which sessions you should attend at the upcoming Sage Summit 2013 scheduled for July 23-26, 2013 in Washington DC?

Sage have released a handy Sage Summit Agenda Builder PDF which customers can use to map out the sessions which they want to attend as well as the exhibitors to visit.

Once you arrive at the conference things can start to move pretty quickly. A little advance planning helps to be sure that you achieve all your conference goals and return to the office with plenty of information and good ideas.

Sage Summit 2013 Agenda Builder (pdf)

If you’re looking for an easy way to take a copy of the Sage Summit 2013 course catalog with you for later review – have a look at our Evernote link below which has the full catalog.

You can view the catalog online or add the note to your own Evernote collection for easy offline viewing.

Sage Summit 2013 Evernote Sessions List

Registration for Sage Summit, Sage North America’s annual customer and partner conference, is now live.

Click here to view the embedded video.

The conference will be held July 21-26, 2013 at the Gaylord National Resort and Convention Center in National Harbor just outside Washington DC. Early bird pricing for partners starts at $895 and customers pay $995. The fee includes all sessions, scheduled activities and meals.

For more information visit – Sage Summit 2013 Online

Sage have just issued a program patch for versions 4.3+ of Sage 100 ERP which corrects an issue some users have encountered trying to print the 2013 IRS form 941.

It appears the original issue relates to the report itself which would resize the fonts incorrectly when the workstation display settings were NOT set to 100% (default).

The two report files which are updated:

PR941A.RPT
PRSCHB.RPT

Depending upon the version of Sage 100 ERP (formerly Sage ERP MAS 90 and MAS 200) you can download the fix from:

Sage 100 ERP 2013 Product Update 2 – download link and instructions
Sage 100 ERP 2013 Product Update 1 – download link and instructions
Sage 100 ERP 4.3 to 4.5 – download link and instructions

Sage has an old knowledgebase which is no longer updated with current support topics. However it’s quite useful for looking up older problem reports (and their resolutions).

A few weeks ago this online knowledgebase appeared to be down for the count. An eagle-eyed 90 Minds member just spotted that the Sage 100 ERP old knowledgebase is back albeit at a slightly different URL.

Link:

http://infosource.sagesoftwareonline.com/infasp/search.asp

Sage have just released the updated IRS form 941 for 2013 filing. This update is available for users of Sage 100 ERP on v4.30.23 and higher. In order to install the update you’ll need to download the program patch from Sage’s customer or partner site.

Partners can download the Sage 100 ERP form 941 update patch directly from – here (login required)

Why isn’t the form 941 aligning?

In some cases customers have observed that the form is not aligning properly. The cause appears to be that the computer from which they are printing the form has the default system font set to something other than 100%.

How to print  Sage 100 ERP form 941 properly aligned

Please change your computers display (DPI) settings to Smaller – 100%(default).

1. Go to Control Panel and click Display
2. Select Smaller-100%(default)
3. Click Apply

NOTE: This will require a reboot for changes to take affect.

Sage have released product updates for Sage 100 ERP 2013 and v4.50.

These updates provide corrections to program issues as well as update the product for the latest payroll 941 forms.

Here’s what’s new in the v2013 PU2 – pdf

Here’s what’s new in the v4.50 – pdf

Sage 100 Product Update Page

The Sage 100 ERP 941 form update for 2013 is now available for download.

This update works with versions:

4.30.0.18 – 4.30.0.23
4.40.0.0 – 4.40. 0.10
4.50.0.0 – 4.50.5.0 (also included in 4.50.6.0)
5.00.1.0 (also included in 5.00.2.0)

Changes include:

• The quarterly tax report variance calculation now includes the additional medicare rate of .9%
• The employee totals verification report no longer prints a difference when an employee has additional medicare wages or tax.
• Additional medicare wages field has been added to the quarterly 941 printing screen.
• In federal eFiling and reporting the correct additional medicare wages populate to the 941 form

941 Form 2013 Changes

• Quarterly 941 Printing has been updated for the 2013 IRS changes to the 941 Form (Rev. January 2013). This update has text, line number and calculation changes to the Report Formats, ‘Entire Form’ ‘Pre-Printed’ and ‘Worksheet’.
• Schedule B has been updated

Note: The pre-printed 941 form and pre-printed schedule B formats have been designed based on the downloaded 941.pdf and schedule B pdf from the IRS web site. If you use the pre-printed form formats the alignment may need to be adjusted or the form may need to be modified.

Sage 100 ERP 941 Update

Sage is advising that a tax table update for Sage 100 ERP versions:

• 4.4
• 4.5
• 2013

Will be available the week of March 25, 2013.

According to their recent email alert the update will include changes for Vermont married withholding tables. It is also expected to include an updated form 941.

Sage 100 ERP Tax Table Update