SearchCIO.com.au Research Library

TechTarget ANZ’s Web Conferencing eBook

Mon, 09 Nov 2009 05:00:19 +0000

Learn about web conferencing and how it can improve productivity, reduce travel costs and provide a new way to communicate that is more personal than email and less time consuming than meetings.

Seven sins of live, online presentations

Thu, 05 Nov 2009 05:34:13 +0000

When used correctly, live webinars offer a cost-effective way to converse with large numbers of trainees. This white paper presents seven critical but avoidable mistakes made by trainers when making live presentations.

Five tips for better virtual meetings

Thu, 05 Nov 2009 06:14:55 +0000

Virtual meetings are a standard feature of the business landscape. But poor use of these meetings can lead to inefficiency. This Harvard Business School paper provides some simple guidelines to improve virtual meetings.

Cut costs and drive efficiency of virtual teams

Thu, 05 Nov 2009 05:41:15 +0000

This white paper looks at how real-world companies use audio and web collaboration tools. It also examines several scenarios where conferencing and collaboration could be useful, and recommends the best tool for each.

How to market and sell services with webinars

Thu, 05 Nov 2009 05:39:23 +0000

In the right hands, webinars provide a great way for services firms to generate leads and sales. This white paper reveals the best strategies to create a winning webinar programme.

How to optimise online training for maximum impact

Thu, 05 Nov 2009 05:32:53 +0000

There’s more to a great webinar than a few slides and a voice over. Serious trainers will look beyond the basics and improve their online training techniques. Learn six ways to improve your presentations in this paper.

Selling smarter with remote selling

Thu, 05 Nov 2009 05:43:16 +0000

Many organisations are turning to remote sales approaches in order to avoid expensive travel, and to meet changing customer expectations. Learn why the market is changing, and what tools can help, in this paper.

Getting started with interactive online training

Thu, 05 Nov 2009 05:31:16 +0000

Webinars are a potent tool for remote training and can be put to good use quickly and easily. This white paper explains five key activities to ensure a successful online training programme.

Engineering services company reduces hardware and support costs with Virtualisation

Wed, 02 Sep 2009 05:10:12 +0000

Leading Australian engineering firm simplifies server management with Virtualisation, cuts physical server volume in half.

Virtualisation the key to IT infrastructure savings

Fri, 21 Aug 2009 01:54:07 +0000

Learn how virtualisation can vastly improve the efficiency and reduce overall costs of your IT processes and infrastructure.

TechTarget ANZ's Application Virtualisation eBook

Thu, 25 Jun 2009 04:32:45 +0000

Learn best practices around virtualisation in order to allow its application to critical business applications.

TechTarget ANZ’s Web Commuting eBook

Tue, 02 Jun 2009 02:40:53 +0000

Learn how to make web commuting work for your organisation with best practices and hints on security and other essential IT considerations.

Top ten strategies for managing mobile workers

Wed, 29 Apr 2009 06:04:28 +0000

As more employees opt to work from remote locations, the workforce is going to become more splintered. Managing this distributed workforce is challenging. This paper presents ten tips for managing a mobile workforce.

Optimising contact centres through workforce management

Fri, 24 Apr 2009 01:45:18 +0000

Contact centres must strike a balance between offering quality service and generating revenue, while also reducing cost. Recently, 'workforce management' has emerged as a means of achieving this balance. This paper explains.

Replacing an ageing voicemail system

Fri, 27 Mar 2009 00:49:21 +0000

The voicemail market is considerably more complicated than it was 5 years ago. This paper explores the available options, and presents 10 common mistakes to avoid when choosing a replacement.

TechTarget ANZ’s Business Intelligence and Enterprise Performance Management eBook

Tue, 24 Mar 2009 02:52:55 +0000

Learn the strategic, technological and personnel practices that add up to successful business intelligence projects, plus how to extend BI into the even more powerful technique of Enterprise Performance Management.

Protecting your voice and data communications

Fri, 20 Mar 2009 05:06:41 +0000

The threat of malicious attacks to your network and communications system is constant. However, new standards are being developed that will make IP-based communications safer than ever. Learn more in this white paper.

TechTarget ANZ’s SOA eBook

Wed, 18 Feb 2009 23:38:22 +0000

Learn how to plan and execute an SOA in this TechTarget ANZ eBook.

Five checkpoints to implementing IP telephony

Tue, 17 Feb 2009 05:01:18 +0000

For those companies still using a traditional PBX, making the leap to VoIP or IP telephony can be difficult. This paper presents five important tips for transitioning to IP telephony.

Contact centre solutions: All-in-one vs. multi-vendor approaches

Tue, 17 Feb 2009 05:09:39 +0000

When managing a contact centre, organisations must ask if it’s better to rely on a single “complete” solution from one vendor, or assemble a solution from multiple vendors’ offerings. This research report provides an answer.