Second Life Status - Incident History

Billing Maintenance

2026-06-10T10:00:00-07:00

THIS IS A SCHEDULED EVENT Jun 10, 10:00 - 10:45 PDT

Jun 9, 09:48 PDT
Update - We will be undergoing scheduled maintenance during this time.

Jun 9, 06:26 PDT
Update - We will be undergoing scheduled maintenance during this time.

Jun 9, 06:23 PDT
Update - We will be undergoing scheduled maintenance during this time.

Jun 9, 06:21 PDT
Scheduled - We will be performing maintenance on our billing systems Wednesday, June 10th at 10:00 AM PST. While under maintenance, Residents may be unable to transact, process credit, or use other cashier features. Please refer to this page for updates as maintenance progresses.

Rolling Restarts for Second Life RC Channels

2026-06-10T07:00:00-07:00

THIS IS A SCHEDULED EVENT Jun 10, 07:00 - 12:00 PDT

Jun 3, 10:26 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, June 10th , beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.

Rolling Restarts for Second Life Main Channel

2026-06-09T07:54:38-07:00

Jun 9, 07:54 PDT
Completed - The scheduled maintenance has been completed.

Jun 9, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 7, 06:45 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, June 9th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.

Unscheduled Password Service Outage

2026-06-09T07:09:44-07:00

Jun 9, 07:09 PDT
Investigating - Due to a brief outage on June 8th with the Second Life Password Service, some residents may find themselves receiving an error when attempting to log in.

While we are investigating this issue, Residents should attempt to utilize the Self-Service Password reset function located here should they run into any password related issues: https://accounts.secondlife.com/forgot_password/

If issues are encountered with the Self-Service Password reset, please submit a ticket at: https://lindenlab.freshdesk.com/support/tickets/new for further assistance.

Scheduled Maintenance for chats/phones

2026-06-07T05:00:07-07:00

Jun 7, 05:00 PDT
Completed - The scheduled maintenance has been completed.

Jun 7, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 3, 10:20 PDT
Scheduled - Phone and Live Chat Support will be unavailable on Sunday, June 7, starting at 4:00 PM SLT. Ticket submissions will still be available at this time.

Voice Service Maintenance

2026-06-03T14:00:11-07:00

Jun 3, 14:00 PDT
Completed - The scheduled maintenance has been completed.

Jun 3, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 1, 11:19 PDT
Scheduled - Second Life’s voice communication is undergoing a brief maintenance. During this time voice service may be intermittent or unavailable entirely.

Once the maintenance has been completed, this blog will be updated.

Rolling Restarts for Second Life RC Channels

2026-06-03T10:13:00-07:00

Jun 3, 10:13 PDT
Completed - The scheduled maintenance has been completed.

Jun 3, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 31, 11:07 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, June 3rd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.

Scheduled Login Maintenance

2026-06-02T08:52:04-07:00

Jun 2, 08:52 PDT
Completed - The scheduled maintenance has been completed.

Jun 2, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 2, 06:49 PDT
Scheduled - We will be undergoing scheduled maintenance to Second Life logins on Tuesday, June 2nd at 8:00 AM PST. During this time, logins may be temporarily unavailable during the update. Those already logged in will be unaffected. Please watch this blog for further information.

Rolling Restarts for Second Life Main Channel

2026-06-02T07:59:55-07:00

Jun 2, 07:59 PDT
Completed - The scheduled maintenance has been completed.

Jun 2, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 31, 11:08 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , June 2nd, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.

Phone and Live Chat Support Maintenance

2026-05-28T12:15:07-07:00

May 28, 12:15 PDT
Completed - The scheduled maintenance has been completed.

May 28, 10:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 28, 06:28 PDT
Scheduled - Phone and chat support will be unavailable on Thursday, May 28th starting at 10:45 AM SLT. Ticket submissions will still be available at this time.

WebRTC Voice Service Maintenance

2026-05-27T14:00:07-07:00

May 27, 14:00 PDT
Completed - The scheduled maintenance has been completed.

May 27, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 27, 06:35 PDT
Scheduled - WebRTC voice servers will be undergoing maintenance on Wednesday May 27th from 1:00 PM - 2:00 PM SLT. During this time, voice service may be intermittent or unavailable entirely on all

Rolling Restarts for Second Life RC Channels

2026-05-27T09:29:39-07:00

May 27, 09:29 PDT
Completed - The scheduled maintenance has been completed.

May 27, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 24, 06:26 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 27th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.

Delayed Weekly Premium Stipend

2026-05-26T11:52:49-07:00

May 26, 11:52 PDT
Resolved - This issue has been resolved and all delayed Stipends are now delivered. If you have not received your Stipend, please reach out to support directly by navigating to our support page here: https://support.secondlife.com/

May 26, 11:12 PDT
Identified - The issue has been identified and a fix is being implemented.

May 26, 09:03 PDT
Investigating - We have been made aware that some residents have not received their Weekly Premium Stipend. We have implemented a fix to rectify this. We are in the process of getting Stipends delivered to all affected residents.
Please keep an eye on this blog post for updates as they become available.

Rolling Restarts for Second Life Main Channel

2026-05-26T09:03:09-07:00

May 26, 09:03 PDT
Completed - The scheduled maintenance has been completed.

May 26, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 24, 06:26 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, May 26th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.

Phone and Live Chat Support Closed for the Holiday

2026-05-25T15:00:07-07:00

May 25, 15:00 PDT
Completed - The scheduled maintenance has been completed.

May 25, 12:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 25, 12:16 PDT
Scheduled - In observance of the Memorial holiday, phone and chat support will be closed on Monday, May 25th. Ticket submissions will still be available at this time.

Scheduled Maintanence

2026-05-21T08:45:07-07:00

May 21, 08:45 PDT
Completed - The scheduled maintenance has been completed.

May 21, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 20, 13:08 PDT
Scheduled - We will be performing scheduled maintenance on Thursday, May 21st starting at 08:00 SLT. We're updating central data services that support marketplace and commerce, provide general grid and avatar information, and other functions. During the maintenance, there may be brief disruptions to web and in-world activities. We do not expect this to affect inventory.

Scheduled WebRTC Voice Service Maintenance

2026-05-20T10:30:11-07:00

May 20, 10:30 PDT
Completed - The scheduled maintenance has been completed.

May 20, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 19, 13:51 PDT
Scheduled - WebRTC voice servers will be undergoing maintenance on Wednesday May 20th from 9:30 AM - 10:30 AM SLT. During this time, voice service may be intermittent or unavailable entirely on all regions.

Rolling Restarts for Second Life RC Channels

2026-05-20T09:35:43-07:00

May 20, 09:35 PDT
Completed - The scheduled maintenance has been completed.

May 20, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 16, 11:12 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 20th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.

Rolling Restarts for Second Life Main Channel

2026-05-19T09:09:20-07:00

May 19, 09:09 PDT
Completed - The scheduled maintenance has been completed.

May 19, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 16, 11:13 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday May 19th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.

WebRTC Voice Service Maintenance

2026-05-13T12:20:09-07:00

May 13, 12:20 PDT
Completed - The scheduled maintenance has been completed.

May 13, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 12, 14:39 PDT
Scheduled - WebRTC voice servers will be undergoing maintenance on Wednesday 2026-05-13 through 11:00am-12:00pm SLT.

Rolling Restarts for Second Life RC Channels

2026-05-13T09:51:46-07:00

May 13, 09:51 PDT
Completed - The scheduled maintenance has been completed.

May 13, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 11, 06:11 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 13th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.

Rolling Restarts for Second Life Main Channel

2026-05-12T08:22:08-07:00

May 12, 08:22 PDT
Completed - The scheduled maintenance has been completed.

May 12, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 11, 06:10 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, May 12th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.

Unscheduled Phone Support Maintenance

2026-05-10T15:01:37-07:00

May 10, 15:01 PDT
Resolved - This incident has been resolved.

May 10, 06:38 PDT
Investigating - We are currently undergoing unscheduled maintenance for our Phone Support lines. Ticket submission and Live Chat Support will still be available.

Phone and Live Chat Support Maintenance

2026-05-07T14:45:07-07:00

May 7, 14:45 PDT
Completed - The scheduled maintenance has been completed.

May 7, 13:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 7, 08:26 PDT
Scheduled - Phone and chat support will be unavailable on Thursday, May 7th starting at 1:45 PM SLT. Ticket submissions will still be available at this time.

Rolling Restarts for Second Life RC Channels

2026-05-06T08:00:07-07:00

May 6, 09:16 PDT
Update - The scheduled maintenance has been completed.

May 6, 08:00 PDT
Completed - The scheduled maintenance has been completed.

May 6, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 3, 11:19 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 6th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.