Gartner Blog Network

A Call to Lead: SAP Sapphire Part Two

by Cindi Howson  |  June 26, 2017

Last month, at SAP’s Sapphire NOW in Orlando, I had the opportunity to attend an amazing program titled, “A Call to Lead.” If the topic of women in tech and...

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Whole-ly Disruption, Amazon! (and Uber, and...)

by David Yockelson  |  June 23, 2017

[Author's note: the title is both a pun about the acquisition and a bit of homage to Adam West, forever my favorite Batman, after his recent passing] I had initially...

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Is Social Marketing Still....Social?

by Jay Wilson  |  June 23, 2017

The other day, Elizabeth Shaw and I were talking social marketing with some agency folks who mentioned that they no longer create purely organic content and campaigns on behalf of...

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Whole Amazon: When Physical and Digital Commerce Converge (or Collide)

by Jennifer Polk  |  June 22, 2017

Last week, Amazon announced plans to acquire grocer, Whole Foods. At first glance this seems like a smart solution to the convergence of physical and digital commerce and a logical progression...

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Update to our Vulnerability Management Guidance Doc

by Augusto Barros  |  June 22, 2017

Our updated Vulnerability Management Guidance document has just been published. It is a refinement to the guidance framework we created a couple of years ago. The focus on this one...

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Product-centric APM: What's in it for me?

by Bill Swanton  |  June 22, 2017

When selling any change, the first question you have to answer for the person you are trying to convince is "What's in it for me?"  Moving from projects to products...

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Gartner Webinar Available – Information as a Second Language

by Andrew White  |  June 22, 2017

Wednesday this week, our very own Valerie Logan hosted a webinar: Information as a Second Language: Enabling Data Literacy for Digital Society.  Here is the replay!...

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On CRM initiatives, the CIO in 2017 is the Supportive Gatekeeper.

by Michael Maoz  |  June 22, 2017

On a call the other day with a very innovative financial services company somewhere across a sea, the wonderful Global Head of Digital Channels described their CIO as a supportive gatekeeper. What...

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Learn From the Rise and Fall of Uber's Customer Experience

by Augie Ray  |  June 21, 2017

[caption id="attachment_541" align="alignright" width="300"] Source: Pexels[/caption] For a private company, we sure know a lot about Uber. We know its meteoric rise to become the most valuable "unicorn" in the...

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McDonald's Case Study (Data and Analytics Summit) Brazil - 10 out of 10

by Andrew White  |  June 21, 2017

I sat through an excellent case study at our Data and Analytics Summit in Sao Paulo today.  It was described as a Master Data Management (MDM) case study but, as...

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