tag:typepad.com,2003:weblog-312805 2010-02-09T12:49:24-08:00 Welcome to the IT service catalog blog and community. This blog and its LinkedIn community are dedicated to the creation, sharing and distribution of Service Catalog and Service Portfolio best practices, ideas and other IT Service Management topics. TypePad tag:typepad.com,2003:post-6a00d8341e753453ef012877816f21970c 2010-02-09T12:49:24-08:00 2010-02-09T12:49:24-08:00 RodrigoFlores 9. Service catalog manager As IT departments work toward becoming internal service providers to their companies, they will want to change their approach to meeting customer needs. Industry watchers and best practice frameworks such as ITIL detail how establishing an IT service catalog can help companies model themselves after service providers. And with an IT service catalog comes an IT... <p><a href="http://feedads.g.doubleclick.net/~a/3Kuomn_JF3TSFzr-bGG_h7NLR7w/0/da"><img src="http://feedads.g.doubleclick.net/~a/3Kuomn_JF3TSFzr-bGG_h7NLR7w/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/3Kuomn_JF3TSFzr-bGG_h7NLR7w/1/da"><img src="http://feedads.g.doubleclick.net/~a/3Kuomn_JF3TSFzr-bGG_h7NLR7w/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/-AsqYHvKp8o" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef012877805502970c 2010-02-09T12:04:41-08:00 2010-02-09T12:04:41-08:00 RodrigoFlores I wrote this post, Is ITSM / ITIL Keeping Up with the State of the Art in Cloud Computing? Doubts Emerge, a while ago So does this mean that ITSM process are not needed? Actually, it does mean that. To be specific: some processes will go away; some change management will not be needed. Also the manual ways we go... <p><a href="http://feedads.g.doubleclick.net/~a/pg0ppJfpBbzXFBODk2CmXXTGsvs/0/da"><img src="http://feedads.g.doubleclick.net/~a/pg0ppJfpBbzXFBODk2CmXXTGsvs/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/pg0ppJfpBbzXFBODk2CmXXTGsvs/1/da"><img src="http://feedads.g.doubleclick.net/~a/pg0ppJfpBbzXFBODk2CmXXTGsvs/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/kcWhU7lADC0" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0128771599f7970c 2010-02-04T11:43:04-08:00 2010-02-04T11:43:04-08:00 RodrigoFlores If you are building a service catalog for financial transparency, I recommend reading this fascinating blog post from Green Monk's blog: PG&E smart meter communication failure lessons for the rest of us It seems that PG&E implemented smart meters to allow the customers to dial back consumption during peak times, and to get a sense of their own patterns of... <p><a href="http://feedads.g.doubleclick.net/~a/eFzOQiAXugOOkXlisTHbohReAig/0/da"><img src="http://feedads.g.doubleclick.net/~a/eFzOQiAXugOOkXlisTHbohReAig/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/eFzOQiAXugOOkXlisTHbohReAig/1/da"><img src="http://feedads.g.doubleclick.net/~a/eFzOQiAXugOOkXlisTHbohReAig/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/bn9MBVr5X8U" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef01287747c51b970c 2010-02-02T07:50:00-08:00 2010-02-01T18:07:36-08:00 RodrigoFlores IT Skeptic wrote a nice blog post about the value of a service catalog too as part of an ITSM project. It's a very sensible and useful post. But he gave me and newScale a shout out. And all hells breaks loose! This is Skep's recipe for what needs to be done before implementing a tool Start with a business... <p><a href="http://feedads.g.doubleclick.net/~a/5VKFCc074YuOyEjfUjZn8NJT2GY/0/da"><img src="http://feedads.g.doubleclick.net/~a/5VKFCc074YuOyEjfUjZn8NJT2GY/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/5VKFCc074YuOyEjfUjZn8NJT2GY/1/da"><img src="http://feedads.g.doubleclick.net/~a/5VKFCc074YuOyEjfUjZn8NJT2GY/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/CbbG6PTZj_s" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0128772ed2bb970c 2010-01-29T13:10:48-08:00 2010-01-29T13:10:48-08:00 RodrigoFlores James Urquhart has an interesting proposal which is very much aligned with the work the Service Portfolio and Catalog (SPACL) is doing. Here is the proposal What I propose is something I call the pCard (code-named "Jean-Luc"?), named as such because it is somewhat analogous to the infamous "vCard" electronic business card format. In a sense, a pCard is a... <p><a href="http://feedads.g.doubleclick.net/~a/VM39mNUK-KHMFGbURVdUa4nDU-c/0/da"><img src="http://feedads.g.doubleclick.net/~a/VM39mNUK-KHMFGbURVdUa4nDU-c/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/VM39mNUK-KHMFGbURVdUa4nDU-c/1/da"><img src="http://feedads.g.doubleclick.net/~a/VM39mNUK-KHMFGbURVdUa4nDU-c/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/F6bNTlumQLc" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef012877163ecc970c 2010-01-26T12:45:10-08:00 2010-01-26T12:49:58-08:00 RodrigoFlores This webinar is coming up. My friend Troy DuMoulin from Pink Elephant are hosting a 1 hour webinar on using the service catalog for IT-Business integration. This will be Tuesday, February 9, 2010 at 9 am. We'll have a very good interactive session this time. I want to get as many questions out there as we can!Don't miss it! The... <p><a href="http://feedads.g.doubleclick.net/~a/mNr-fPQC0KQmG6Sb-L6xKXShQto/0/da"><img src="http://feedads.g.doubleclick.net/~a/mNr-fPQC0KQmG6Sb-L6xKXShQto/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/mNr-fPQC0KQmG6Sb-L6xKXShQto/1/da"><img src="http://feedads.g.doubleclick.net/~a/mNr-fPQC0KQmG6Sb-L6xKXShQto/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/2e-EzjEDhnY" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a80cab97970b 2010-01-25T13:00:24-08:00 2010-01-25T13:00:24-08:00 RodrigoFlores This is a good and long discussion going on. Do we need to drill the Change (RFC) down to the Technical / Business Service Catalog! in other term, Using the service catalog to estimate the price/cost of RFC? Here's an example of the kind of thoughtful and useful dialog going on. Randy, Actually the purpose for the Service Catalog is... <p><a href="http://feedads.g.doubleclick.net/~a/euqkFi853wR2q_BzlCK3piSHAgs/0/da"><img src="http://feedads.g.doubleclick.net/~a/euqkFi853wR2q_BzlCK3piSHAgs/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/euqkFi853wR2q_BzlCK3piSHAgs/1/da"><img src="http://feedads.g.doubleclick.net/~a/euqkFi853wR2q_BzlCK3piSHAgs/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/dMxONQsItgA" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a7f9a54b970b 2010-01-21T14:28:13-08:00 2010-01-21T14:27:43-08:00 RodrigoFlores Yesterday we announced our new release of the newScale IT Front Office suite, newScale 9. An articlee covering the launch by Linda Leung at DataCenter Knowledge had this to say: Can NewScale Make IT Service Catalogs Sexy? I'm happy to report the answer is YES. There are so many great new capabilities in newScale 9, that I'm going to blog... <p><a href="http://feedads.g.doubleclick.net/~a/VJD5J1gAAomGIoS4133EwIlg1cY/0/da"><img src="http://feedads.g.doubleclick.net/~a/VJD5J1gAAomGIoS4133EwIlg1cY/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/VJD5J1gAAomGIoS4133EwIlg1cY/1/da"><img src="http://feedads.g.doubleclick.net/~a/VJD5J1gAAomGIoS4133EwIlg1cY/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/2yE-2Pxrf9c" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a7f7e50c970b 2010-01-21T09:03:59-08:00 2010-01-21T09:04:00-08:00 RodrigoFlores Steve Chambers at ViewYonder catches the same question I had when I wrote "Is ITSM / ITIL Keeping Up with the State of the Art in Cloud Computing? Doubts Emerge" I then wrote that there didn't seem to be much thinking going on about the impact of cloud computing to ITSM. Steve's wish list is to have a more pragmatic... <p><a href="http://feedads.g.doubleclick.net/~a/1q3fsn15F7nK0aPul1cAs2s-BeM/0/da"><img src="http://feedads.g.doubleclick.net/~a/1q3fsn15F7nK0aPul1cAs2s-BeM/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/1q3fsn15F7nK0aPul1cAs2s-BeM/1/da"><img src="http://feedads.g.doubleclick.net/~a/1q3fsn15F7nK0aPul1cAs2s-BeM/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/ORUMdtFFb5k" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef012876f073c2970c 2010-01-20T10:08:00-08:00 2010-01-19T10:41:12-08:00 RodrigoFlores How does cloud and virtualization affect ITSM skills? This is a topic I'll be covering at the upcoming Pink Elephant conference. Before that, I recommend reading this Network World article by Denise Dubie. Here are a few nuggets, worth considering.The stereotype of IT existing in the back office and not facing the business is gone. In years past, industry watchers... <p><a href="http://feedads.g.doubleclick.net/~a/gdHbbO1MgB9Cy7X9-urNc1LDeUk/0/da"><img src="http://feedads.g.doubleclick.net/~a/gdHbbO1MgB9Cy7X9-urNc1LDeUk/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/gdHbbO1MgB9Cy7X9-urNc1LDeUk/1/da"><img src="http://feedads.g.doubleclick.net/~a/gdHbbO1MgB9Cy7X9-urNc1LDeUk/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/AhMkPqwYH_Y" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a7e960d6970b 2010-01-19T10:00:00-08:00 2010-01-18T14:50:42-08:00 RodrigoFlores Love this quote by Nelson Mandela, I was recently watching Invictus, the movie with Morgan Freeman playing Nelson Mandela and this scene happens. Passing by a newsstand on the morning after his victory, he spots a headline in Afrikaans. He has shown that he can win an election, it says, but will he show that he can govern? His bodyguards... <p><a href="http://feedads.g.doubleclick.net/~a/MevDeCvIso3V7by_UPTG3LVSczA/0/da"><img src="http://feedads.g.doubleclick.net/~a/MevDeCvIso3V7by_UPTG3LVSczA/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/MevDeCvIso3V7by_UPTG3LVSczA/1/da"><img src="http://feedads.g.doubleclick.net/~a/MevDeCvIso3V7by_UPTG3LVSczA/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/8dW8t2GmX6g" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a7e8c3f3970b 2010-01-18T12:15:11-08:00 2010-01-18T12:15:12-08:00 RodrigoFlores Bob Lewis at Computerworld wrote this provocative article "Run IT as a business -- why that's a train wreck waiting to happen." I'm not sure I agree with the conclusion, but there are things worth noting. For example, this. Take the common complaint voiced by (among others) Dirk Huggett, an IT business analyst for the North Dakota Information Technology Department:... <p><a href="http://feedads.g.doubleclick.net/~a/6QFZXU3am1RTapKKt2ApS-Y6wkA/0/da"><img src="http://feedads.g.doubleclick.net/~a/6QFZXU3am1RTapKKt2ApS-Y6wkA/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/6QFZXU3am1RTapKKt2ApS-Y6wkA/1/da"><img src="http://feedads.g.doubleclick.net/~a/6QFZXU3am1RTapKKt2ApS-Y6wkA/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/eEk6BHr8c6Q" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef012876cd8bf0970c 2010-01-15T06:16:00-08:00 2010-01-14T17:50:45-08:00 RodrigoFlores It's Friday. Time to be silly. What is your favorite sticker? We'll make a few for the Pink conference. <p><a href="http://feedads.g.doubleclick.net/~a/Lnqdsui4GdZZuMmNM4WRFZjRkuw/0/da"><img src="http://feedads.g.doubleclick.net/~a/Lnqdsui4GdZZuMmNM4WRFZjRkuw/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/Lnqdsui4GdZZuMmNM4WRFZjRkuw/1/da"><img src="http://feedads.g.doubleclick.net/~a/Lnqdsui4GdZZuMmNM4WRFZjRkuw/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/N20-6csS8Og" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef012876d17d38970c 2010-01-14T09:29:00-08:00 2010-01-14T17:48:45-08:00 RodrigoFlores We've gotten some good positive feedback about SPACL so far. And we'd love to get more contribution from the ITSM community. So to help you give us feedback, I thought I'd share a little bit of how we go about thinking what needs to be in the service model. This is a subset of what I wrote in response to... <p><a href="http://feedads.g.doubleclick.net/~a/K5XjwcWvSNUiodbaimQokiClgqU/0/da"><img src="http://feedads.g.doubleclick.net/~a/K5XjwcWvSNUiodbaimQokiClgqU/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/K5XjwcWvSNUiodbaimQokiClgqU/1/da"><img src="http://feedads.g.doubleclick.net/~a/K5XjwcWvSNUiodbaimQokiClgqU/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/VGH2zC27hP0" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a7cab3f6970b 2010-01-12T14:02:56-08:00 2010-01-12T14:02:56-08:00 RodrigoFlores I love our Service Catalog Community on LinkedIn because the high quality, thoughtful and respectful dialog it engenders. Maybe having your professional identity makes people more respectful. Whatever it is, there is now a treasure trove of good stuff there now. One of my resolutions is to share more of them on the blog this year. Starting now. Christian asked... <p><a href="http://feedads.g.doubleclick.net/~a/UsxL32h9qwSmydYQebHrg9TtOe8/0/da"><img src="http://feedads.g.doubleclick.net/~a/UsxL32h9qwSmydYQebHrg9TtOe8/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/UsxL32h9qwSmydYQebHrg9TtOe8/1/da"><img src="http://feedads.g.doubleclick.net/~a/UsxL32h9qwSmydYQebHrg9TtOe8/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/J5-utrHDvRA" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef012876c821e6970c 2010-01-12T08:16:00-08:00 2010-01-11T17:37:24-08:00 RodrigoFlores Can Service Catalogs be standardised? Service Portfolio, Service Catalog and Service Request are important terms in the area of IT Service Management. And even though ITIL has defined ”best practice” for the processes that handle such items, there is as yet no standard that defines how to specify the content of a service in a generic and interoperable way. This... <p><a href="http://feedads.g.doubleclick.net/~a/WwUtgk_muigR6YdQsRPWdqQgqoQ/0/da"><img src="http://feedads.g.doubleclick.net/~a/WwUtgk_muigR6YdQsRPWdqQgqoQ/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/WwUtgk_muigR6YdQsRPWdqQgqoQ/1/da"><img src="http://feedads.g.doubleclick.net/~a/WwUtgk_muigR6YdQsRPWdqQgqoQ/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/mH1LljZ9LfM" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a7b78d88970b 2010-01-11T20:38:00-08:00 2010-01-08T12:41:56-08:00 RodrigoFlores IF you are attending the Pink Elephant Conference in Vegas February 20 please come and attend this session! Hey, You! Get On To My Cloud Rodrigo Flores, CTO & Founder, newScale, Inc. Code: General The growing interest in Cloud Computing and Software-As-A-Service (SaaS) models is providing yet another push towards defining the value of IT in the context of services... <p><a href="http://feedads.g.doubleclick.net/~a/R9XWUBLbUWYCYcQi-NhKLj9ljFo/0/da"><img src="http://feedads.g.doubleclick.net/~a/R9XWUBLbUWYCYcQi-NhKLj9ljFo/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/R9XWUBLbUWYCYcQi-NhKLj9ljFo/1/da"><img src="http://feedads.g.doubleclick.net/~a/R9XWUBLbUWYCYcQi-NhKLj9ljFo/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/YM_vaCvp2H0" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a7b366ed970b 2010-01-07T14:54:05-08:00 2010-01-07T14:54:05-08:00 RodrigoFlores This is a provocation. I am not arguing that ITSM / ITIL is not useful but I am thinking it may be falling behind. How did I get here? Over the holidays I took some time off to refresh my brain. Partly it was reading novels and poetry, and partly playing around with technology and concepts that are not necessarily... <p><a href="http://feedads.g.doubleclick.net/~a/DRxzCiDI31IczpUD9fu-QfNI1r8/0/da"><img src="http://feedads.g.doubleclick.net/~a/DRxzCiDI31IczpUD9fu-QfNI1r8/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/DRxzCiDI31IczpUD9fu-QfNI1r8/1/da"><img src="http://feedads.g.doubleclick.net/~a/DRxzCiDI31IczpUD9fu-QfNI1r8/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/ixIjmmvDeNQ" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a7a84e27970b 2010-01-05T09:37:41-08:00 2010-01-05T09:37:41-08:00 RodrigoFlores Clay is one of my favorite provocateurs - he provokes good thinking. This quote about customer's being the wrong focus of IT is interesting. I'd wish he would expand the meaning of the job. Should we still be talking about business-IT alignment? Unfortunately, we're not beyond it yet, but it's a problem with all management, not just CIOs. Executives conceive... <p><a href="http://feedads.g.doubleclick.net/~a/v0P521h3-i0qYXlIsAntLUL2rAA/0/da"><img src="http://feedads.g.doubleclick.net/~a/v0P521h3-i0qYXlIsAntLUL2rAA/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/v0P521h3-i0qYXlIsAntLUL2rAA/1/da"><img src="http://feedads.g.doubleclick.net/~a/v0P521h3-i0qYXlIsAntLUL2rAA/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/7-TZTicojSs" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef012876a76c2e970c 2010-01-05T08:02:00-08:00 2010-01-05T08:02:00-08:00 RodrigoFlores A few days ago, I posted this question in the service catalog community. Since then, some excellent and lengthy discussion has ensued. I wanted to share a bit of my answer with you here, but it's worth reading the whole thread in LinkedIn. Here's my response to the latest. Thank everyone for the thoughtful responses so far. This is a... <p><a href="http://feedads.g.doubleclick.net/~a/FtrbDGgNXe2GR9Gy_GrIA3hw_UM/0/da"><img src="http://feedads.g.doubleclick.net/~a/FtrbDGgNXe2GR9Gy_GrIA3hw_UM/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/FtrbDGgNXe2GR9Gy_GrIA3hw_UM/1/da"><img src="http://feedads.g.doubleclick.net/~a/FtrbDGgNXe2GR9Gy_GrIA3hw_UM/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/L_mPrPilqNQ" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef012876864c98970c 2009-12-27T16:22:51-08:00 2009-12-27T16:22:51-08:00 RodrigoFlores After a hectic year, says me, king of the obvious, it's time for a break. Happy new year! I really mean it sincerely, we need a happy new year to close out the WTF decade. Happy new year! <p><a href="http://feedads.g.doubleclick.net/~a/7RH4LMlUOshFUF_H1qsE8gLoLME/0/da"><img src="http://feedads.g.doubleclick.net/~a/7RH4LMlUOshFUF_H1qsE8gLoLME/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/7RH4LMlUOshFUF_H1qsE8gLoLME/1/da"><img src="http://feedads.g.doubleclick.net/~a/7RH4LMlUOshFUF_H1qsE8gLoLME/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/QfcIYkKIlLY" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0128767a190f970c 2009-12-23T12:22:32-08:00 2009-12-23T12:22:32-08:00 RodrigoFlores Trying to convince the team to invest in a service catalog? Send this to your boss, your director of data center, and all your virtualization buddies. No. 3: IT service catalog As IT departments start to optimize service delivery, they will also be improving how they communicate the services they offer to the user community. Analysts say the trend toward... <p><a href="http://feedads.g.doubleclick.net/~a/TyjFQJE12xZmxQJYA0iWmxhN7AI/0/da"><img src="http://feedads.g.doubleclick.net/~a/TyjFQJE12xZmxQJYA0iWmxhN7AI/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/TyjFQJE12xZmxQJYA0iWmxhN7AI/1/da"><img src="http://feedads.g.doubleclick.net/~a/TyjFQJE12xZmxQJYA0iWmxhN7AI/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/cYOirmfQKm4" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a76fbf83970b 2009-12-21T17:03:34-08:00 2009-12-21T17:03:34-08:00 RodrigoFlores One more excellent post from my riotously funny, geeky and talented colleague, Carol; runs marathons, manages our products, and turns out to speak Klingon! Quch QI’lop! That roughly means HAPPY HOLIDAYS. Rough, because both Happy and Holidays have no place in the Klingon culture, so I improvised with Pidgin Klingon. While working with IT organizations around the world I have... <p><a href="http://feedads.g.doubleclick.net/~a/-rok9-kdlHRIZIrETO8U7Bw8ngw/0/da"><img src="http://feedads.g.doubleclick.net/~a/-rok9-kdlHRIZIrETO8U7Bw8ngw/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/-rok9-kdlHRIZIrETO8U7Bw8ngw/1/da"><img src="http://feedads.g.doubleclick.net/~a/-rok9-kdlHRIZIrETO8U7Bw8ngw/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/17GMBBLYRcY" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef01287662cbf3970c 2009-12-17T12:47:22-08:00 2009-12-17T12:47:22-08:00 RodrigoFlores Ken's on the right track. We are trying to standardize a semantic model. This means that when we say this is a Service Offering, it has a rigorous model which a software program can understand unequivocally. Have you heard of SPACL? Probably not yet, that’s because it’s just been announced. Well what is it? Service Portfolio and Catalog Language, Just... <p><a href="http://feedads.g.doubleclick.net/~a/dllH4H3gaPEgHi3EYbY2DIko-Pk/0/da"><img src="http://feedads.g.doubleclick.net/~a/dllH4H3gaPEgHi3EYbY2DIko-Pk/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/dllH4H3gaPEgHi3EYbY2DIko-Pk/1/da"><img src="http://feedads.g.doubleclick.net/~a/dllH4H3gaPEgHi3EYbY2DIko-Pk/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/FITTGgFN0Fc" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0128765c4fce970c 2009-12-17T07:18:00-08:00 2009-12-16T13:19:39-08:00 RodrigoFlores If you like fantasy fiction rooted in reality, this post by my talented and witty colleague, Carol, is hilarious. And then the infrastructure team (the Trolls) started getting excited, “ I don’t think we have a server ready for that application. I mean, what if we don’t? I don’t know how long it will take me to get this ready.”... <p><a href="http://feedads.g.doubleclick.net/~a/KnKKVk3fYDoeRydpJ5kUU8p9nSI/0/da"><img src="http://feedads.g.doubleclick.net/~a/KnKKVk3fYDoeRydpJ5kUU8p9nSI/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/KnKKVk3fYDoeRydpJ5kUU8p9nSI/1/da"><img src="http://feedads.g.doubleclick.net/~a/KnKKVk3fYDoeRydpJ5kUU8p9nSI/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/1nnl1tcsmiE" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a754645f970b 2009-12-15T10:11:19-08:00 2009-12-15T10:11:20-08:00 RodrigoFlores Today BMC Software, CA Inc., FrontRange Solutions, IBM, and newScale announced the formation of the Service Portfolio and Catalog Language (SPACL) consortium and delivery of the first draft of the SPACL specification. This is relevant to service catalog practitioners because it establishes a formal model to document service offerings and service requests. I recommend you check it out at the... <p><a href="http://feedads.g.doubleclick.net/~a/4K5bSYd13bAgWP9wJeAjs9Q_Tjk/0/da"><img src="http://feedads.g.doubleclick.net/~a/4K5bSYd13bAgWP9wJeAjs9Q_Tjk/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/4K5bSYd13bAgWP9wJeAjs9Q_Tjk/1/da"><img src="http://feedads.g.doubleclick.net/~a/4K5bSYd13bAgWP9wJeAjs9Q_Tjk/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/Io14c2tWfjU" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a7452118970b 2009-12-14T09:04:00-08:00 2009-12-11T15:20:52-08:00 RodrigoFlores So my friend Troy starts this great discussion: ITIL Castles In the Cloud. With song! Read on: Rhetorical Question: But wait I thought that cloud computing strategies are meant to simplify IT service provisioning? I cut the supplier a check and they take care of rest right? Response: In one sense this is a correct, since you are paying an... <p><a href="http://feedads.g.doubleclick.net/~a/NpnDgmhkWDnfWfn3tzUVSnI7i9A/0/da"><img src="http://feedads.g.doubleclick.net/~a/NpnDgmhkWDnfWfn3tzUVSnI7i9A/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/NpnDgmhkWDnfWfn3tzUVSnI7i9A/1/da"><img src="http://feedads.g.doubleclick.net/~a/NpnDgmhkWDnfWfn3tzUVSnI7i9A/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/3kXlytHCHRo" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0128763173a4970c 2009-12-08T10:43:00-08:00 2009-12-08T10:43:00-08:00 RodrigoFlores Interesting discussion going on in service catalog community with respect the use of tools. It got started with Jai asking: Choosing a the best service catalogue tool. Where he was questioning advice to do build using a portal vs. using a service catalog tool. This is a dilemma that others face, so it may be a pertinent conversation for readers.... <p><a href="http://feedads.g.doubleclick.net/~a/M6rDp2mZamNCkj_vNCrIGhR4rmQ/0/da"><img src="http://feedads.g.doubleclick.net/~a/M6rDp2mZamNCkj_vNCrIGhR4rmQ/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/M6rDp2mZamNCkj_vNCrIGhR4rmQ/1/da"><img src="http://feedads.g.doubleclick.net/~a/M6rDp2mZamNCkj_vNCrIGhR4rmQ/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/H89gGHZ7qwM" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a72a3ff1970b 2009-12-07T16:56:45-08:00 2009-12-07T16:56:45-08:00 RodrigoFlores Great webinar tomorrow morning on building private clouds. What’s the recipe for a Private Cloud? A layer of virtualization. A full cup of automation. And the secret ingredient? Self-Service. Cloud computing is an opportunity - not a threat - for IT. But to become more cloud-like, a self-service storefront with a catalog of standard options is the #1 requirement. Register... <p><a href="http://feedads.g.doubleclick.net/~a/z6rAe-Ojgh2PCUPQnPwkPk_GM4Y/0/da"><img src="http://feedads.g.doubleclick.net/~a/z6rAe-Ojgh2PCUPQnPwkPk_GM4Y/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/z6rAe-Ojgh2PCUPQnPwkPk_GM4Y/1/da"><img src="http://feedads.g.doubleclick.net/~a/z6rAe-Ojgh2PCUPQnPwkPk_GM4Y/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/l3u1X933LP8" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a6f017cb970b 2009-11-30T09:39:24-08:00 2009-11-30T09:39:24-08:00 RodrigoFlores There's a hot discussion going on in the Service Catalog Community TIL v3: Service Catalog Should be Front and Center ??? There is a very interesting article from Ron England (the IT Septic link listed below) which asks the question Does ITIL 3.0 bring the Service Catalog front and center with Service Lifecycle where it should be. <p><a href="http://feedads.g.doubleclick.net/~a/9U0pFFDn9Nvg7FbrwUXagkigmOg/0/da"><img src="http://feedads.g.doubleclick.net/~a/9U0pFFDn9Nvg7FbrwUXagkigmOg/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/9U0pFFDn9Nvg7FbrwUXagkigmOg/1/da"><img src="http://feedads.g.doubleclick.net/~a/9U0pFFDn9Nvg7FbrwUXagkigmOg/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/H-mPqj_hASA" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a6c92b2a970b 2009-11-23T09:18:32-08:00 2009-11-23T09:18:32-08:00 RodrigoFlores Good article on Service catalogs in Network world from Denise Dubie (hi!). A quote and link follow. “As the demands from end users for services become more of a 24-hour or ‘always-on’ situation, the path to self-service is a natural one. … Typically, service request management should be driven by a standard set of services that are available through a... <p><a href="http://feedads.g.doubleclick.net/~a/FW34KHS2A-PYxBd-oAg4Mc64Zo8/0/da"><img src="http://feedads.g.doubleclick.net/~a/FW34KHS2A-PYxBd-oAg4Mc64Zo8/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/FW34KHS2A-PYxBd-oAg4Mc64Zo8/1/da"><img src="http://feedads.g.doubleclick.net/~a/FW34KHS2A-PYxBd-oAg4Mc64Zo8/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/bHdUcenAOTE" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef012875aadcd8970c 2009-11-19T05:04:00-08:00 2009-11-17T17:36:38-08:00 RodrigoFlores In my discussions with customers about how to define IT services there's always an issue of granularity. How small, how large, what level of detail should it be included. One of my recommendations has been to borrow from service providers who do it for a living and emulate / imitate. Recently, I've learned another angle to this approach as I've... <p><a href="http://feedads.g.doubleclick.net/~a/asJwPeGKAsSRGU5AjZRotif3Gpc/0/da"><img src="http://feedads.g.doubleclick.net/~a/asJwPeGKAsSRGU5AjZRotif3Gpc/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/asJwPeGKAsSRGU5AjZRotif3Gpc/1/da"><img src="http://feedads.g.doubleclick.net/~a/asJwPeGKAsSRGU5AjZRotif3Gpc/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/BzVLqNO3eoQ" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a6a59fd7970c 2009-11-18T06:30:00-08:00 2009-11-17T17:02:16-08:00 RodrigoFlores I've been meaning to comment on Rob's post about ITIL's continuing re-invention of established concepts. In particular the role of product manager. People often ask me how they should organize their service catalog effort, what are the roles and what's the overhead of ongoing maintenance. We have a whole methodology and job descriptions we use, but we took a formula... <p><a href="http://feedads.g.doubleclick.net/~a/yp3uv3S0uppvsKs7p3Dc9hRLSSE/0/da"><img src="http://feedads.g.doubleclick.net/~a/yp3uv3S0uppvsKs7p3Dc9hRLSSE/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/yp3uv3S0uppvsKs7p3Dc9hRLSSE/1/da"><img src="http://feedads.g.doubleclick.net/~a/yp3uv3S0uppvsKs7p3Dc9hRLSSE/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/y_06i3Xs8-E" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a6a863c7970b 2009-11-16T15:58:30-08:00 2009-11-16T15:58:30-08:00 RodrigoFlores Revolution is in the air. WSJ.com writes about the growing chasm between IT and its customers. Even more galling, especially to tech-savvy workers, is the nanny-state attitude of employers who block access to Web sites, lock down PCs so users can't install software and force employees to use clunky programs. Sure, IT departments had legitimate concerns in the past. Employees... <p><a href="http://feedads.g.doubleclick.net/~a/XDi_Gmae4HB2YKEUOcULy10RArw/0/da"><img src="http://feedads.g.doubleclick.net/~a/XDi_Gmae4HB2YKEUOcULy10RArw/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/XDi_Gmae4HB2YKEUOcULy10RArw/1/da"><img src="http://feedads.g.doubleclick.net/~a/XDi_Gmae4HB2YKEUOcULy10RArw/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/Y7dfHRqEG0k" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0128758ebe29970c 2009-11-13T08:56:00-08:00 2009-11-13T08:56:00-08:00 RodrigoFlores I got this e-mail from one of my colleagues and I thought I'd share it. I’m seeing more and more on self-service IT for the enterprise – as one of the key IT trends for 2010. It’s a great message for newScale and our “IT storefront” positioning for the data center and the desktop, driven by both the consumerization of... <p><a href="http://feedads.g.doubleclick.net/~a/ktzJvr_cYr5lJoNqnNkgbZ0YfuA/0/da"><img src="http://feedads.g.doubleclick.net/~a/ktzJvr_cYr5lJoNqnNkgbZ0YfuA/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/ktzJvr_cYr5lJoNqnNkgbZ0YfuA/1/da"><img src="http://feedads.g.doubleclick.net/~a/ktzJvr_cYr5lJoNqnNkgbZ0YfuA/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/hkWHn-N3exk" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a68b7690970c 2009-11-11T11:36:00-08:00 2009-11-10T14:51:35-08:00 RodrigoFlores I've been meaning to write about the new Forrester report on service catalog, "Service Catalog — Your Prerequisite For Effective IT Service Management." First, I'm really glad to see this category getting some love from Forrester, so my thanks. The report makes a nice distinction on the need to establish a Front Office of IT that works on the priorities... <p><a href="http://feedads.g.doubleclick.net/~a/F5cdIUcQem1gXCWDHhD7UUTkZ_0/0/da"><img src="http://feedads.g.doubleclick.net/~a/F5cdIUcQem1gXCWDHhD7UUTkZ_0/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/F5cdIUcQem1gXCWDHhD7UUTkZ_0/1/da"><img src="http://feedads.g.doubleclick.net/~a/F5cdIUcQem1gXCWDHhD7UUTkZ_0/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/ayZDHOaijN0" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a6794c80970b 2009-11-11T09:23:12-08:00 2009-11-11T09:23:12-08:00 RodrigoFlores At itsmf UK and US, APMG, the ITIL certification authority, launched the official certification for service catalog practitioners. I couldn't be there, but my colleagues were there and a short movie was filmed. Here it is for your enjoyment. Service Catalog: The movie <p><a href="http://feedads.g.doubleclick.net/~a/x3Fyyly7LH-LYpTSfiYhRUnYAZo/0/da"><img src="http://feedads.g.doubleclick.net/~a/x3Fyyly7LH-LYpTSfiYhRUnYAZo/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/x3Fyyly7LH-LYpTSfiYhRUnYAZo/1/da"><img src="http://feedads.g.doubleclick.net/~a/x3Fyyly7LH-LYpTSfiYhRUnYAZo/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/7EASueS9Qy0" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a66bdb21970b 2009-11-10T08:45:00-08:00 2009-11-09T16:51:18-08:00 RodrigoFlores Brenda Michelson at elemental cloud computing/a&gt; drew my attention to a Mckinsey Premium Report, "Time to raise CIO's game." “Since the downturn began, many CIOs have scrambled to control costs by delaying investments where possible and pushing service providers to cut prices. Some CEOs are raising cash through the sale and leaseback of assets such as data centers. But as... <p><a href="http://feedads.g.doubleclick.net/~a/EYAUvPdqj8B887lx3ZW-rswgsZo/0/da"><img src="http://feedads.g.doubleclick.net/~a/EYAUvPdqj8B887lx3ZW-rswgsZo/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/EYAUvPdqj8B887lx3ZW-rswgsZo/1/da"><img src="http://feedads.g.doubleclick.net/~a/EYAUvPdqj8B887lx3ZW-rswgsZo/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/7ggr4zmSJas" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a66bbf96970b 2009-11-09T16:31:17-08:00 2009-11-09T16:31:17-08:00 RodrigoFlores Seems that even Microsoft is getting religion. SAN FRANCISCO (Dow Jones)--Corporate customers are switching to "cloud"-based technology more rapidly than Microsoft Corp. (MSFT) expected, a senior executive at the company said Monday. "People are embracing cloud computing faster than we anticipated," Stephen Elop, who heads Microsoft's business division - which includes the ubiquitous Office tools - said in an interview.... <p><a href="http://feedads.g.doubleclick.net/~a/GS5dpYfSD1n7VAQsRt_nYFX_yeM/0/da"><img src="http://feedads.g.doubleclick.net/~a/GS5dpYfSD1n7VAQsRt_nYFX_yeM/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/GS5dpYfSD1n7VAQsRt_nYFX_yeM/1/da"><img src="http://feedads.g.doubleclick.net/~a/GS5dpYfSD1n7VAQsRt_nYFX_yeM/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/a3XUk0ALJz8" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a657ce2f970b 2009-11-05T12:53:08-08:00 2009-11-05T14:36:40-08:00 RodrigoFlores Yesterday we launched our hosted free trial. Over the next few postings, I want to enrich the discussion of service catalog beyond the static documentation and talk about how newScale customers work with a service catalogs. Component Services comprise the most common service requests, technical and subscription services used or consumed by a larger Service Offering. Componentization, sometimes called Service... <p><a href="http://feedads.g.doubleclick.net/~a/HMpdRg2iTlYkqShPB98Nixhl2HY/0/da"><img src="http://feedads.g.doubleclick.net/~a/HMpdRg2iTlYkqShPB98Nixhl2HY/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/HMpdRg2iTlYkqShPB98Nixhl2HY/1/da"><img src="http://feedads.g.doubleclick.net/~a/HMpdRg2iTlYkqShPB98Nixhl2HY/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/tkxbnxGLzi0" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a6a9d601970c 2009-11-04T15:28:23-08:00 2009-11-04T15:28:23-08:00 RodrigoFlores Yesterday we announced our free new trial of a service catalog. What's cool, is that we are providing a private instance to every one. So I thought I'd get one too. So I'm having fun checking it out on my iPhone. Here's my own private ITIL business, technical and request service catalog. And another view of a business service It's... <p><a href="http://feedads.g.doubleclick.net/~a/iX4-q9asKPcWCNnF8Rp-3gF61NY/0/da"><img src="http://feedads.g.doubleclick.net/~a/iX4-q9asKPcWCNnF8Rp-3gF61NY/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/iX4-q9asKPcWCNnF8Rp-3gF61NY/1/da"><img src="http://feedads.g.doubleclick.net/~a/iX4-q9asKPcWCNnF8Rp-3gF61NY/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/vH6WbpBZKjE" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a6a4ee60970c 2009-11-03T10:39:02-08:00 2009-11-03T10:37:47-08:00 RodrigoFlores Today we are announcing a fantastic tool for ITIL practitioner building a service catalog: a free trial of a complete, on-line, private service catalog. Nothing to buy, nothing to download. The Service Catalog is the cornerstone for any ITIL program, but many organizations get stuck in this first step, spending countless hours trying to get agreement on what is a... <p><a href="http://feedads.g.doubleclick.net/~a/mVliPYR5e2I2O8PhhvrHx6mA3RQ/0/da"><img src="http://feedads.g.doubleclick.net/~a/mVliPYR5e2I2O8PhhvrHx6mA3RQ/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/mVliPYR5e2I2O8PhhvrHx6mA3RQ/1/da"><img src="http://feedads.g.doubleclick.net/~a/mVliPYR5e2I2O8PhhvrHx6mA3RQ/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/PGdPD8YiUJo" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a64b56b3970b 2009-11-02T11:02:02-08:00 2009-11-02T11:04:27-08:00 RodrigoFlores We were selected as the “Editor’s Choice” in the new Nov. 2nd edition of Information Week Rolling Review of Service Catalog products! We were rated in an independent lab evaluation using newScale's product as well as the service catalog tools from CA, PMG, and Service-now.com. Here are some higlights.We were also impressed with NewScale's service designs and workflow. Its templates... <p><a href="http://feedads.g.doubleclick.net/~a/-ESsq9sSAQ6lHiZc6CsHJw1DXvc/0/da"><img src="http://feedads.g.doubleclick.net/~a/-ESsq9sSAQ6lHiZc6CsHJw1DXvc/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/-ESsq9sSAQ6lHiZc6CsHJw1DXvc/1/da"><img src="http://feedads.g.doubleclick.net/~a/-ESsq9sSAQ6lHiZc6CsHJw1DXvc/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/NAQKWr87ujM" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a62d91e1970b 2009-10-29T08:16:00-07:00 2009-10-28T14:51:53-07:00 RodrigoFlores There's an update to ITIL v3 coming in 2011 and the TSO is looking for authors. This could be your opportunity to become famous, wealthy, and an ITIL superstar. TSO has put out a tender for authors and reviewers, found here. I read it, thinking it might be a cool thing to do, but boy oh boy! It's a process... <p><a href="http://feedads.g.doubleclick.net/~a/EcamwE17SizM3QmuxPfjrL8_VK8/0/da"><img src="http://feedads.g.doubleclick.net/~a/EcamwE17SizM3QmuxPfjrL8_VK8/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/EcamwE17SizM3QmuxPfjrL8_VK8/1/da"><img src="http://feedads.g.doubleclick.net/~a/EcamwE17SizM3QmuxPfjrL8_VK8/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/QaYtm8X8TQg" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a629baa1970b 2009-10-28T11:29:24-07:00 2009-10-28T11:29:24-07:00 RodrigoFlores Are you struggling with the question: “What’s a service?” Is it hard to get people to agree to a definition? Need I ask? :) Trying to document all your service definitions in a Word document or Excel spreadsheet? Don’t have the infrastructure to publish your catalog cost-effectively? If this is the case, then you are normal; most people are struggling... <p><a href="http://feedads.g.doubleclick.net/~a/6Z_MPkqFDHpzK0ND49QVPRvtF-o/0/da"><img src="http://feedads.g.doubleclick.net/~a/6Z_MPkqFDHpzK0ND49QVPRvtF-o/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/6Z_MPkqFDHpzK0ND49QVPRvtF-o/1/da"><img src="http://feedads.g.doubleclick.net/~a/6Z_MPkqFDHpzK0ND49QVPRvtF-o/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/07rpP2aUQxU" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a67cc9d1970c 2009-10-27T12:37:20-07:00 2009-10-27T12:37:20-07:00 RodrigoFlores Great question from Marcello in Service catalog community site. I'm new in managing this type of issues. I have a question. I'm compiling a SC that describes services offered by my group towards our clients. What I want to know, is how to determinate the level of detail in describing services. For example: I need to write "E-Mail" as a... <p><a href="http://feedads.g.doubleclick.net/~a/oO4OGmVJ1OfNQewxupQfeuDmozw/0/da"><img src="http://feedads.g.doubleclick.net/~a/oO4OGmVJ1OfNQewxupQfeuDmozw/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/oO4OGmVJ1OfNQewxupQfeuDmozw/1/da"><img src="http://feedads.g.doubleclick.net/~a/oO4OGmVJ1OfNQewxupQfeuDmozw/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/0wbESiKHelI" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a60facb1970b 2009-10-21T13:49:28-07:00 2009-10-21T13:49:28-07:00 RodrigoFlores I've been reading a lot about the reality of cloud adoption in by business. All kinds of statistics are getting thrown about -- good info, but also contradictory and wildly diverging. This is normal when we have a fast moving paradigm shift -- all surveys are essentially behind the times for a while. I'm much more sanguine about cloud computing.... <p><a href="http://feedads.g.doubleclick.net/~a/YHx8U6DycVwreLFLxHnZtWwQzNk/0/da"><img src="http://feedads.g.doubleclick.net/~a/YHx8U6DycVwreLFLxHnZtWwQzNk/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/YHx8U6DycVwreLFLxHnZtWwQzNk/1/da"><img src="http://feedads.g.doubleclick.net/~a/YHx8U6DycVwreLFLxHnZtWwQzNk/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/gEydDP1ucN0" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a64dc75d970c 2009-10-20T08:43:00-07:00 2009-10-19T17:44:12-07:00 RodrigoFlores I recommend this article for people building service catalogs. I think it helps to see how the catalog will actually get used. My comments, in-line. One of the first things IT needs to let go of, to get a cloud running to its full potential, is the concept of manually approving anything. All of the rules for approvals need to... <p><a href="http://feedads.g.doubleclick.net/~a/kRZ3-ywsSi9TmUdXegCPe-3q_is/0/da"><img src="http://feedads.g.doubleclick.net/~a/kRZ3-ywsSi9TmUdXegCPe-3q_is/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/kRZ3-ywsSi9TmUdXegCPe-3q_is/1/da"><img src="http://feedads.g.doubleclick.net/~a/kRZ3-ywsSi9TmUdXegCPe-3q_is/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/Y57oZWeNI5U" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a6229706970c 2009-10-19T12:05:44-07:00 2009-10-19T12:05:44-07:00 RodrigoFlores EMC announced their new cloud service recently; buried within the announcement, was this quote: ...a field of growing importance in enterprise computing circles as businesses try to set and enforce limits on who can access the cloud, and what they can put there. (via gigaom.com) The service catalog is a central tool for providing those controls to IT. Here's how... <p><a href="http://feedads.g.doubleclick.net/~a/xMq976CGz0UUWudegCnsYMXLs-s/0/da"><img src="http://feedads.g.doubleclick.net/~a/xMq976CGz0UUWudegCnsYMXLs-s/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/xMq976CGz0UUWudegCnsYMXLs-s/1/da"><img src="http://feedads.g.doubleclick.net/~a/xMq976CGz0UUWudegCnsYMXLs-s/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/jQi2THajlJA" height="1" width="1"/> tag:typepad.com,2003:post-6a00d8341e753453ef0120a5e9b212970b 2009-10-15T12:01:37-07:00 2009-10-15T12:01:37-07:00 RodrigoFlores Recommended reading from Steve at viewyonder.com on the way to get to desktop virtualization: The only way to achieve this is to evolve to a Desktop as a Service. Use something like newScale to build a Desktop Shopfront to connect your end-users to the desktop offerings, like Amazon does. Develop a Desktop Factory on the back end with multiple production... <p><a href="http://feedads.g.doubleclick.net/~a/df910TM4KnCI8DiRW5kOWpgFT3M/0/da"><img src="http://feedads.g.doubleclick.net/~a/df910TM4KnCI8DiRW5kOWpgFT3M/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/df910TM4KnCI8DiRW5kOWpgFT3M/1/da"><img src="http://feedads.g.doubleclick.net/~a/df910TM4KnCI8DiRW5kOWpgFT3M/1/di" border="0" ismap="true"></img></a></p><img src="http://feeds.feedburner.com/~r/Servicecatalogs/~4/TZUHqf32Hlk" height="1" width="1"/>