SFA Solutions News

FRONTRANGE SOLUTIONS NAMED ONE OF THE FASTEST GROWING PRIVATE COMPANIES IN AMERICA BY INC. MAGAZINE

Tue, 30 Sep 2008 05:00:00 GMT

FrontRange ranks in largest business category, IT Services, with three-year sales growth of 60.7 percent

Pleasanton, CA Tuesday, September 30, 2008

FrontRange Solutions announced today that, reflecting three-year sales growth of 60.7 percent, the company has been included on the prestigious Inc. 5000 list. The list ranks the top 5,000 fastest-growing private companies in the country and is the most comprehensive look at the most important segment of the economy - America's independent-minded entrepreneurs. Taken as a whole, these companies represent the backbone of the U.S. economy.

"We are extremely honored to be recognized by Inc. and proud to be associated with other leading companies on this list," said Michael McCloskey, CEO of FrontRange. "Our success lies in effectively addressing the pain points of mid-size businesses and departments within larger companies who want to streamline the way they manage relationships with internal and external customers."

FrontRange has a broad portfolio of business software solutions, spanning IT Service Management (ITSM), Infrastructure Management and Customer Relationship Management (CRM). Its Infrastructure Management solution set has evolved significantly with the acquisitions of Enteo in 2007 and Centennial Software in 2008.

"Our second-annual Inc. 5000 continues the most ambitious project in business journalism," said Inc. 5000 Project Manager Jim Melloan. "The Inc. 5000 gives an unrivalled portrait of young, underreported companies across all industries doing fascinating things with cutting-edge business models, as well as older companies that are still showing impressive growth."

The 5,000 companies that make the list reported aggregate revenue of $185 billion and median three-year growth of 147 percent. Most important, the 2008 Inc. 5000 companies are engines of job growth, having created more than 826,033 jobs since those companies were founded.

FrontRange's Inc. 5000 profile can be found at www.inc.com/inc5000/2008/company-profile.html?id=200843610.

About Inc.com

Inc.com, the daily resource for entrepreneurs, delivers how-to guides, advice, tools, breaking news, and rich multi-media to help business owners and CEOs start, run, and grow their businesses. Inc.com offers dynamic marketing solutions to help advertisers effectively reach Inc.com's audience of business leaders. Visit http://www.inc.com.

About FrontRange Solutions

FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC lifecycle management. More than 150,000 of the world's best-known brands use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889 or visit www.frontrange.com

Contact:
Julia Sinykin
The Hoffman Agency for FrontRange
(303) 327-5491
jsinykin@hoffman.com

FRONTRANGE SOLUTIONS NAMED AN ISM TOP 15 CRM AWARD WINNER FOR THE EIGHTH TIME

Fri, 30 May 2008 05:00:00 GMT

Goldmine Enterprise Edition selected as a 2008 Top 15 CRM Software Solution in the SMB category

Pleasanton, CA Friday, May 30, 2008

FrontRange Solutions^� announced today that its GoldMine^� Enterprise Edition won ISM, Inc.'s Top 15 CRM Small & Medium Business Software Award for 2008. This is the eighth time that ISM has selected FrontRange for its Top 15 Award list.

"We appreciate this industry recognition by ISM, which validates our company strategy of delivering products and services that meet and exceed the needs of both our customers and the marketplace," said Greg Anderson, senior director, GoldMine Business Unit, FrontRange Solutions. "GoldMine Enterprise Edition gives our customers ease-of-use, flexibility, and full integration with CRM applications and VoIP."

GoldMine Enterprise Edition was chosen after intensive testing by ISM Software Lab at its Bethesda, Maryland-based headquarters. Each software package was rated according to 217 selection criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, nine real-time criteria and 17 user-support features.

"FrontRange is to be praised for obtaining the Top 15 honor, as ISM's software selection process is strenuous and comprehensive," said Barton Goldenberg, president, ISM. "FrontRange is a leader in the CRM industry."

As a winner of the prestigious Top 15 CRM Award, Goldmine Enterprise Edition will be featured in ISM's 16^th edition of "The Guide to CRM Automation," available on ISM's Web site (www.ismguide.com), and also in a "Top 15" CD.

About ISM

Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Customer Relationship Management (CRM), Contact Center initiatives and Digital Client initiatives. ISM annually publishes The Guide to CRM Automation and Top 15 CRM and Real Time CRM software reviews. Barton Goldenberg, founder and president of ISM, is the author of CRM in Real Time (published by Information Today) and CRM Automation (published by Prentice Hall) and is a columnist for a number of publications including CRM Magazine. ISM private sector clients include AAA, Amtrak, Delta Faucet, ExxonMobil, IBM, Lucent Technologies, McGraw-Hill, Nike, NYSE, PepsiCo, Roche, T. Rowe Price, United Way and Xerox; ISM's government clients include the Department of Defense and the US Postal Service.

About FrontRange Solutions

Contact:
Julia Sinykin
The Hoffman Agency for FrontRange
(303) 327-5491
jsinykin@hoffman.com

Oncontact Software Receives Top 15 Award for Tenth Consecutive Year

Thu, 08 May 2008 05:00:00 GMT

CEDARBURG, WIS & BETHESDA, MD. (May 8, 2008) - Marking a milestone very few CRM vendors ever achieve, Oncontact Software, a leading provider of .NET customer relationship management (CRM) solutions for mid-market companies, announced today that both of its CRM product lines, Oncontact CRM and Client Management Software (CMS) have been selected by ISM Inc., Customer Relationship Management (CRM) strategic advisors, for both the Top 15 CRM Enterprise and the Top 15 Small & Medium Business Software Award for 2008. This is now the tenth consecutive year that ISM has selected Oncontact Software to ISM's Top 15. Further, this is the fifth consecutive year that Oncontact Software has been honored with both the Top 15 Enterprise and the Top 15 Small & Medium Business Software Award.

"The winners of the 2008 Top 15 continue to raise the bar for the CRM community with significant advancements in both functionality and connectibility. Mobile access as well as Web 2.0 are of increased importance to sales and marketing professionals and their always-on, always-connected Digital Clients," said Barton Goldenberg, president, ISM.

Oncontact CRM and CMS were both chosen after intensive testing by the ISM Software Lab at its Bethesda, Maryland based headquarters. Each package was rated according to 217 s election criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, 9 real time criteria and 17 user-support features.

"This marks a celebrated milestone for Oncontact Software as a company as this is now the tenth consecutive year our CRM solutions have been recognized in being at the very top of the industry," said Jon Zimmerman, president of Oncontact Software.

"Oncontact Software is to be praised for obtaining the Top 15 honor as ISM's software selection process is strenuous and comprehensive," said Goldenberg. "Oncontact Software is a leader of the CRM industry."

The Top 15 selections are featured in ISM's 17th edition of The Guide to CRM Automation and in a Top 15 CD available at ( www.ismguide.com).

About ISM
Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Customer Relationship Management (CRM), Contact Center initiatives and Digital Client initiatives. ISM annually publishes The Guide to CRM Automation and Top 15 CRM and Real Time CRM software reviews. Barton Goldenberg, founder and president of ISM, is the author of CRM in Real Time (published by Information Today) and CRM Automation (published by Prentice Hall) and is a columnist for a number of publications including CRM Magazine. ISM private sector clients include AAA, Amtrak, Delta Faucet, ExxonMobil, IBM, Lucent Technologies, McGraw-Hill, Nike, NYSE, PepsiCo, Roche, T. Rowe Price, United Way and Xerox; ISM's government clients include the Department of Defense and the US Postal Service.

About Oncontact Software
Oncontact Software develops award-winning .NET CRM software for mid-market companies. Oncontact CRM is a 100% Microsoft .NET based CRM applications suite that automates the sales, marketing and service areas of mid-market organizations.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 600 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Oncontact Software Contact:
Tim Vertz
262-375-5143
timv@oncontact.com

FRONTRANGE SOLUTIONS ANNOUNCES GOLDMINE� MOBILE EDITION VERSION 3.0 AVAILABILITY

Wed, 13 Feb 2008 06:00:00 GMT

Application allows BlackBerry devices to serve as converged CRM business tools

Pleasanton, CA Wednesday, February 13, 2008

FrontRange Solutions today announced the availability of GoldMine Mobile Edition Version 3.0. The new software edition gives sales teams the ability to manage customer contacts, sales activities and opportunities at any time, from anywhere, on their BlackBerry smartphones. The "always-connected" sales team can collaborate and have insight into customer activities as they occur, so nothing is missed or forgotten.

"GoldMine Mobile Edition increases a sales team's productivity while simultaneously improving overall customer service," said Greg Anderson, senior product director for the GoldMine product line at FrontRange Solutions. "Because data is held locally on the smartphone, users can find information quickly, without latency issues or the need for wireless coverage. This provides sales representatives the ability to manage their contacts and calendar, and to compile sales forecasts - even while on an airplane."

GoldMine Mobile Edition seamlessly integrates phone and e-mail features directly into the GoldMine application. Sales teams use the real-time insight gained from the application to compile reports, since they have all the necessary information at their fingertips via their BlackBerry. GoldMine Mobile Edition features an easy-to-use customization and configuration platform, which uses the intuitive navigation of BlackBerry smartphones. The application also leverages the inherent security features found in the BlackBerry Enterprise Server.

With GoldMine Mobile Edition, sales teams can:

Integrate routine CRM-related phone and email tasks performed on the BlackBerry by writing back into GoldMine, improving preparation and follow up of sales calls
Log and manage all calendar, contacts, and opportunities in one locally-held client, which improves productivity and gives managers real-time insight into what is going on in the field
Work within GoldMine Mobile Edition from anywhere at anytime, even when there is no cellular coverage, and synching automatically when coverage returns, so there are no latency issues
Improve overall sales because sales teams can see contact and sales information as it happens and be able to analyze and respond immediately

For more information on GoldMine Mobile Edition Version 3.0 and its competitive pricing, visit http://goldmine.com/micro.aspx?id=6566.

About FrontRange Solutions

Contact:
Julia Sinykin
The Hoffman Agency for FrontRange
(303) 327-5491
jsinykin@hoffman.com

Oncontact Software Brings CRM Application to Mobile Devices

Tue, 12 Feb 2008 06:00:00 GMT

- New Oncontact Wireless provides unlimited access to critical business information -

MILWAUKEE (February 12, 2008) - Oncontact Software, the experts in mid-market customer relationship management (CRM), today released Oncontact Wireless, a solution enabling users to sync their Oncontact CRM application to mobile devices. Oncontact Wireless uses standard Web services to map and perform two-way data updates and configurable connections to and from wireless devices. Now, customers truly have unlimited access to critical business information via their handheld, no matter where they may be.

"We design our technology to meet the everyday needs of our evolving customers," said Jon Zimmerman, president, Oncontact Software. "Oncontact Wireless is another leap forward in Oncontact Software's solutions providing users with customizable and unlimited access to build and maintain client relationships anytime, anywhere."

Oncontact Wireless is a PDA-installed application that provides instant access, off-line capabilities and an improved user interface over a standard, browser-based service. With the new solution, users have visibility to all pertinent information including accounts, contacts, opportunities and meetings. Users can also create new opportunities, calendar events, email messages and call reports with their mobile device. Furthermore, one can filter the amount and type of data and sort by email, date, to-do list, etc. All emails sent from a wireless device will be tracked as an activity within the contact providing complete account visibility whether a user accesses Oncontact CRM through the Web, network or synchronization.

Many of Oncontact's partners and systems integrators eagerly await availability of Oncontact Wireless.

"We are extremely excited to provide this powerful mobile CRM capability to our customers," said Harry Mosesian, director of sales and business development, WorkWise, Inc., an Oncontact partner. "Our customer base has been extremely receptive to Oncontact Software, and many of them have expressed an interest in Oncontact Wireless. We look forward to highlighting the solution on our weekly Web casts and also at our customer conference."

Oncontact Wireless will be available March 31, 2008. For more information, please visit www.oncontact.com.

About Oncontact Software

Oncontact Software develops award-winning .NET CRM software for mid-market companies. Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 600 customers worldwide, including Prudential, Foremost Insurance and Carfax. For more information about Oncontact, please visit www.oncontact.com or dial 1-800-886-0866.

Press Contact:
Kim Watts
Mulberry Marketing Communications
(312) 664-1532
kwatts@mulberrymc.com

Oncontact releases multi-access CRM software

Thu, 29 Nov 2007 06:00:00 GMT

By: Lauren Bell

Oncontact Software has launched Oncontact CRM 6.1 Web, what it claims is the first customer relationship management offerings in the industry through which users can access data via the Internet, network or synchronization.

Company executives say the multiple points of access will help create a more consistent user experience across all the system applications. Companies using Oncontact CRM 6.1 Web will be able to access data through any combination of access points.

Users of CRM 6.1 also will be able to use ClientNet, a secure Web portal. Through the password-protected portal, Oncontact customers and partners can view sales histories, service cases and company-specific information. ClientNet also features Web-based self-service tools.

The new software is Microsoft.NET and Vista-compatible. It also can be customized to suit individual CRM companies' needs.

The software supports accounts, calendars, sales histories and support data information.

Oncontact clients include Prudential, Foremost Insurance and Carfax. The Cedarburg, WI-based software developer has more than 600 customers worldwide.

Oncontact Software Launches First CRM Solution Accessible via the Web, Network and Synchronization

Tue, 27 Nov 2007 06:00:00 GMT

- New Oncontact CRM 6.1 Web allows users access to data anyway they want it --

MILWAUKEE (November 27, 2007) - Oncontact Software today released Oncontact CRM 6.1 Web, the industry's first customer relationship management (CRM) solution that allows users to access data via the Web, network and synchronization. For the first time, customers have a consistent user experience and feature set no matter how they wish to access their CRM system. With all the options for accessibility, users will always be equipped with the resources they need to stay up-to-date with their accounts, calendars, opportunities, sales history and support data.

"CRM users are constantly evolving with more people travelling and working remotely," said Jon Zimmerman, president, Oncontact Software. "Our latest release completes the circle in allowing CRM users to 'run with it' anyway they want, whether it's Web, network or sync-based. Users can view their Oncontact CRM system through a Web browser, a traditional Windows network or on the road in a disconnected environment by easily syncing their database anytime, anywhere. The Oncontact CRM 6.1 Web system allows unparalleled access in any situation."

Oncontact CRM 6.1 Web is a Microsoft.NET, Vista-compatible solution that only requires a Web browser to access. The solution is easy to use, quick to implement, customizable and affordable. The Oncontact CRM system is built upon one consistent data model that allows an organization to utilize the system in any combination of environments.

"Offering every option to utilize a CRM system for our clients means they will have increased visibility and the tools they need to enhance and maintain important business relationships 24 hours a day," Zimmerman added. "With this functionality, organizations can boost productivity in their sales, marketing and customer service departments."

In addition, Oncontact Software also features a customer and partner Web portal, ClientNet, which utilizes the Internet to give an organization's customers and partners the ability to log into the company's corporate Web site to view their sales history, review service cases and provide Web-based self-service, and download company-specific information. The increased visibility aims to further enhance client relationships.

For more information, please visit www.oncontact.com.

About Oncontact Software

Press Contact:
Kim Watts
Mulberry Marketing Communications
(312) 920-1532
kwatts@mulberrymc.com

Oncontact Software and Sales Progress Announce Joint On-Demand CRM Partnership for SalesScoreboard.net

Wed, 24 Oct 2007 05:00:00 GMT

MILWAUKEE--(October 24, 2007 BUSINESS WIRE)--Oncontact Software, a leading provider of .NET based customer relationship management (CRM) software systems for the mid-market, and Sales Progress, a leading provider of technology based sales and customer service learning systems, announced today a strategic long-term partnership for Oncontact's award-winning .NET CRM solutions with the on-demand SalesScoreboard.NET assessment system from Sales Progress.

Under the terms of the agreement between the companies, Oncontact Software will recommend Sales Progress's line of assessment systems called SalesScoreboard.net to its prospects, customers, and throughout its distribution channel.

SalesScoreboard.net is the CRM industry's first on-demand self-assessment system where corporate management can easily gauge the exact obstacles and objections a company's sales and service representatives are facing in real time. Users of the SalesScoreboard.net system can answer questions online from management about common objections or obstacles they are facing during their day from customers and prospects and the on-demand SalesScoarboard.net system will automatically collect and analyze this data immediately. This data is then automatically fed directly into the analytical tools included with the SalesScoreboard.net system to give management an immediate return on what is happening in the field in real time. Management can then adjust their messages and business processes in real time to react to their business needs.

"Sales Progress is excited to partner with Oncontact Software to show the value that the on-demand SalesScoreboard.net system brings as an integrated solution with the Oncontact .NET CRM software system," said Tim Hagen, president of Sales Progress. "We have found that our unique SalesScoreboard.net system will help companies immediately react to what is going on with a company so they can respond in real time."

"Oncontact Software is honored to be chosen by Sales Progress to partner with them for our .NET CRM solutions," said Tim Vertz, director of business development for Oncontact Software. "We believe we offer a great match for Sales Progress with our leading edge .NET CRM technologies and that our solutions will be an excellent fit with the on-demand SalesScoreboard.net systems."

About Oncontact Software

Press Contact:
Kim Watts
(312) 920-1532
kwatts@mulberrymc.com

Oncontact Software Hosts 13th Annual User Conference

Tue, 25 Sep 2007 05:00:00 GMT

- Customers gain hands-on experience to maximize their CRM solution --

Cedarburg , Wis. (Sept. 25, 2007) - Oncontact Software, the experts in mid-market customer relationship management (CRM), kicks off its 13 th annual User Conference today at the Pfister Hotel in downtown Milwaukee. The two-day, hands-on conference will provide customers with techniques to maximize their Oncontact CRM solution to simplify business processes, strengthen relationships and increase profitability. Attendees will also view a sneak peak demo of Oncontact's latest software.

"We are delighted to welcome our new and veteran customers to our annual User Conference," said Jon Zimmerman, president, Oncontact Software. "Attendees are guaranteed to be challenged and leave with new skills and techniques to maximize their CRM solution to drive business growth."

An array of sessions will be offered to meet the needs of CRM users at every level and client success stories will be shared to provide practical business experience and advice. The advanced features of the recently released, Microsoft-Vista compatible Oncontact CRM 6.0 software will also be explored. In the evening, attendees will enjoy a social gathering at the Milwaukee Brewers baseball game.

"The conference provides us with one-on-one face time to ensure Oncontact is meeting and exceeding our client's business needs and goals," Zimmerman added. "It keeps clients up-to-date with state-of-the-art CRM technology to stay ahead of competition and improve business success."

For more information, please visit www.oncontact.com.

About Oncontact Software

Press Contact:

Kim Watts
Mulberry Marketing Communications
(312) 920-1532
kwatts@mulberrymc.com

Contact
Tim Vertz
Oncontact Software Corporation
tel: 262.375.5143
email: timv@oncontact.com

FrontRange Solutions Honored with 2007 CRM Leader Awards

Wed, 29 Aug 2007 05:00:00 GMT

FrontRangeT GoldMine� software is again recognized for industry leadership in Customer Relationship Management and named "One to Watch"

Dublin, CA Wednesday, August 29, 2007

CRM Magazine, the preeminent business publication covering the discipline of Customer Relationship Management, has recognized FrontRange Solutions in its 2007 CRM Leader Awards. FrontRange GoldMine� software is named "One to Watch" in the "Small Business Suite CRM" category for its broad range of CRM functions and innovative and diverse technology offerings.

"CRM magazine is pleased to present the 2007 CRM Market Awards to those companies and individuals who are bringing customer relationship initiatives to new heights. These efforts are helping companies, streamline business processes, maximize profitability, and provide more value to customers," said David Myron, editorial director of CRM magazine.

The CRM Market Leader awards annually recognize vendors who have excelled in eight industry categories. FrontRange Solutions and its products are regularly honored in the magazine's awards program.

"We're very honored to repeatedly receive such recognition from CRM industry experts," says FrontRange CEO Michael McCloskey. "Our long history of delivering value to customers and partners and continuous innovation including the introduction of GoldMine Enterprise Edition and Premium Edition are proof points for why we are a company to watch. The team-effort nature of our company's success is a special tribute to our customers, who keep challenging us as we strive for excellence."

More information on the Market Leader awards, as well as the list of other honorees appears in the September 2007 issue of CRM Magazine and online at www.destinationcrm.com.

About FrontRange Solutions

Contact:
Julia Sinykin
The Hoffman Agency for FrontRange
(303) 327-5491
jsinykin@hoffman.com

GoldMine� Premium Edition 8.0.1 delivers complete CRM lifecycle

Tue, 28 Aug 2007 05:00:00 GMT

New Contact Management edition offers Sales, Marketing & Support in one software package with improved support for Microsoft Vista� and Microsoft� Office 2007

Dublin, CA Tuesday, August 28, 2007

FrontRange Solutions, an established global market leader in Customer Relationship Management (CRM), IT Service Management and Voice applications for the mid-market, has delivered a GoldMine� Premium Edition software update that provides compelling Customer Service and Support features and improved support for Microsoft Vista� and Microsoft� Office 2007.

GoldMine Premium Edition 8.0.1, already widely adopted for its new user interface, links for recently viewed items, improved search capabilities and other enhancements, addresses customer requests for further usability and performance with over 120 product enhancements, most notably Microsoft Office 2007 support and installation improvements, as well as the enhanced user interface and look and feel.

This new release builds on the tremendous success of the GoldMine (www.goldmine.com) product line and the two new editions GoldMine Premium and GoldMine Enterprise. Improvements in GoldMine PE 8.0.1 include:

Improved Support for Microsoft Vista and Microsoft Office 2007
Improved email messaging and error handling
Enhanced account roll up displays contact names
One button installer support for Microsoft� SQL ServerT 2005 Express database

Kevin J. Smith, Vice President of Products for FrontRange Solutions said, "Premium Edition helps satisfies those who want a fast implementation and the newest capabilities in CRM including sales force automation and customer service and support. We're pleased to respond to customers with this enhanced solution. Their quick adoption validates our efforts for increased stability from a deeply rooted brand."

About FrontRange Solutions

Contact:
Julia Sinykin
The Hoffman Agency for FrontRange
(303) 327-5491
jsinykin@hoffman.com

Oncontact Rejiggers CRM App for Vista

Fri, 15 Jun 2007 05:00:00 GMT

Demand for Vista compatibility will grow soon -- and quickly, predicts Jon Zimmerman, president of Oncontact Software. Vista will gain traction in the marketplace once its enhanced security features and other higher-end capabilities become more familiar to corporates and IT executives.

Oncontact Software has released a new version of its CRM (customer relations management) suite that is fully interoperable with Microsoft's (Nasdaq: MSFT) Windows Vista operating system. This is the first release in a two-part rollout: Oncontact will release an enhancement to its Web offering in August.

Designed to be installed with little integration required, Oncontact offers typical CRM functionality, including compatibility with Microsoft SQL Server and Microsoft Office 2007.

Features in Oncontact that are not traditionally part of a CRM app include a project management module, a time-billing module and an advanced search function.

The new version, 6.0, differs from its earlier incarnations in that it is styled around the Vista release, with the application's graphical user interface and other visuals remade to match Microsoft's newest OS.

This is the first CRM application to integrate Vista into its feature set, according to Jon Zimmerman, president of Oncontact Software.

Demand Catching Up?

Not many of Oncontact's clients have requested the Vista makeover yet, Zimmerman told CRM Buyer, although customers have been clamoring for support of Microsoft Office 2007.

However, he anticipates that demand for Vista compatibility will grow soon -- and quickly. "I think companies will be forced to jump to Vista as it begins to take off."

Vista will gain traction in the marketplace once its enhanced security features and other higher-end capabilities become more familiar to corporates and IT executives, he added.

"Many IT professionals are still not well-acquainted with Vista," Zimmerman said. Once they begin to appreciate its functionality, "we will already be established in the market with our version of Vista-compliant CRM."

Though its look and feel may be something of a sea change for users, the back-end processes supporting Oncontact's features remain the same, Zimmerman said. In this release, Oncontact also enhanced its calendar, a tool it developed to operate outside of Outlook's calendaring functionality -- another customer-driven change.

"We invested a lot of our own resources in developing a calendar after we realized that many of our clients do not use Outlook's calendar," he said.

Users can deploy either, depending on their preference, Zimmerman noted. Campaign management, enhanced to sit on a dashboard, is also a feature of this release.

Following Vista

At bottom, Oncontact's new release is all about leveraging Vista. That is not surprising, given the global popularity of Microsoft's products, observed Greg Sterling, principal of Sterling Market Intelligence. He pointed to Vista's sales in the first month after it was released as an indication of its acceptance.

During that 30-day period, Vista sold more than 20 million licenses -- more than double the number of first-month sales of Windows XP. The 20 million copies shipped include licenses sold to PC manufacturers, copies of upgrades and the full packaged product sold to retailers, and upgrades ordered through the Windows Vista Express Upgrade program from Jan. 30 to Feb. 28.

"Vista's numbers came in higher than expected given the initial mixed reviews of the application," Sterling told CRM Buyer.

Oncontact is not alone in its decision to ride Vista's coattails. Shortly after Vista was released, Five9 announced that its Virtual Call Center products -- on-demand contact center applications -- were fully compatible with Microsoft's Windows Vista operating system. Demand was partly a driver behind this development -- especially coming from large customers that had been looking to upgrade internal infrastructure even before Vista arrived on the scene, according to the company.

A recent study by IDC quantifies vendors' sense that Vista can be a revenue driver for them. Vista, along with the new server version of Windows -- better known by its codename "Longhorn" -- will enrich the hardware, software and services ecosystem built around Microsoft's products.

For every dollar Microsoft generates in revenue from Vista products, another US$18 goes to other companies offering compatible software and related services, found the Microsoft-commissioned study. The two launches are expected to generate $120 billion in revenue for Microsoft partners and vendors dealing in Windows-friendly technology.

Press Contact:
Kim Watts
Mulberry Marketing Communications
(312) 920-1532
kwatts@mulberrymc.com

Oncontact Software Contact:
Tim Vertz
262-375-5143
timv@oncontact.com

Oncontact Software Launches Microsoft Windows Vista Compatible Customer Relationship Management Application Suite

Tue, 05 Jun 2007 05:00:00 GMT

Cedarburg, Wis. (June 5, 2007) - Oncontact Software today announced the release of Oncontact CRM 6.0, the industry's first CRM software to update its graphical user interface and visual style to complement Microsoft Windows Vista operating system. Based on the latest Microsoft.NET platform, Oncontact CRM 6.0 enables mid-market organizations to easily automate pertinent business information to develop effective sales, marketing and customer service strategies. It is also the only CRM solution available to offer project management capabilities.

"Our CRM solution is the first to integrate the updated look and feel of Microsoft Windows Vista making it easy to use for customers already familiar with the Windows Vista interface," said Jon Zimmerman, president, Oncontact Software. "The unique project management module also provides an additional tool to help organizations build strong relationships and grow their businesses efficiently."

Oncontact CRM 6.0 is an easy to use, quick to implement, customizable and affordable CRM solution. It stores vital customer information on one central screen, allowing users the ability to communicate quickly and efficiently with potential prospects and existing customers. Additional features include Microsoft Office 2007 compatibility, Lotus integration, a time billing module and an advanced search function.

"Oncontact CRM 6.0 offers mid-market organizations the tools and support they need to enhance communication and relationships with customers while also generating new business leads in a proficient manner," Zimmerman added. "As a result of improved communication, organizations experience reduced costs, an increase in productivity and overall business success."

Developed for use right out of the box, Oncontact CRM 6.0 is compatible with industry-standard solutions including Microsoft SQL Server. In addition, a toolkit is provided for users to customize the application according to personal preference. Customer service and a help desk management system are available to track service inquiries, incidents and problems. Oncontact CRM 6.0 is offered at one price per user.

Oncontact CRM 6.0 is now available. For more information, please visit www.oncontact.com.

About Oncontact Software

Oncontact Software develops award-winning .NET CRM software for mid-market companies. Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 500 customers worldwide, including Prudential, Foremost Insurance and Carfax. For more information about Oncontact, please visit www.oncontact.com or dial 1-800-886-0866.

Press Contact:
Kim Watts
Mulberry Marketing Communications
(312) 920-1532
kwatts@mulberrymc.com

Oncontact Software Contact:
Tim Vertz
262-375-5143
timv@oncontact.com

FrontRange Solutions Introduces GoldMine� Premium Edition

Tue, 01 May 2007 05:00:00 GMT

New edition addresses customer lifecycle with addition of customer support

Dublin, CA Tuesday, May 01, 2007

FrontRange Solutions, an established global market leader in Customer Relationship Management (CRM), IT Service Management and Voice applications for the mid-market, today confirmed the availability of GoldMine^� Premium Edition (PE). This new edition of the award-winning GoldMine product line (www.goldmine.com) provides a common platform for sales force automation, direct marketing, customer service and CRM, which offers small and mid-size businesses with a cohesive approach to the full customer lifecycle.

GoldMine PE, based upon the familiar structure of GoldMine Corporate Edition (CE) and GoldMine Standard Edition (SE), is well suited for existing customers familiar with GoldMine who want to add customer service and many new features in Premium Edition including a new workflow, user interface and service & support module. Businesses new to GoldMine will also find Premium Edition a very robust and comprehensive solution for sales automation and customer service capabilities to solve their business problems.

The release of Premium Edition follows GoldMine Enterprise Edition (EE). GoldMine EE is tested and compatible with Microsoft Windows Vista^� and is a featured product in the Windows Vista launch. Like GoldMine Enterprise Edition, Premium Edition is also compatible with Windows Vista.

"FrontRange is building on the tremendous success of the GoldMine product line with two brand new editions: GoldMine Premium and GoldMine Enterprise," said Kevin J. Smith, Vice President of Products for FrontRange Solutions. "Premium Edition satisfies those who want a fast implementation and the newest capabilities in CRM including sales force automation and customer service and support."

The new user interface in GoldMine Premium Edition is more efficient and includes links for recently viewed items, improved search capabilities, fields that auto-complete to reduce typing, and tabs and workflow that can be personalized. In addition, GoldMine PE features dynamic sorting and filtering, which allows users to add attributes and criteria to a search by clicking within results, as well as sort by different criteria on-the-fly without re-running a query. Dynamic sorting and filtering is more robust than the flat-list searches common in many CRM solutions, and saves users time and delivers information in an easy-to-use format.

"Premium Edition gives businesses more capability for maximizing customer relationships and gleaning business intelligence to better understand customer segments, product success, lifetime value of customers and more," said Greg Anderson, Senior Product Director for GoldMine. "Additionally, Premium Edition gives other knowledge workers in the company an easy interface to gain insight on how customers are reacting to and using the products and services offered."

About FrontRange Solutions

Contact:
Julia Sinykin
The Hoffman Agency for FrontRange
(303) 327-5491
jsinykin@hoffman.com

Frontrange Discontinues GoldMine Standard Edition!

Mon, 30 Apr 2007 05:00:00 GMT

Valued Customers,

Over the course of the last few years, FrontRange has delivered on an aggressive GoldMine product strategy, adding functionality to our current offerings while continuing to deliver best in class new products to market. Our strategy was formulated to insure consistency in product value-add while continuing to deliver new products on a modern architecture, taking our customers well into the future. An important tribute to our brand and its outstanding product capabilities is the selection of GoldMine by Microsoft as the only featured sales and marketing solution for small to mid-size enterprise as part of the Windows Vista launch.

Now, FrontRange is excited to bring to your attention to our newest additions to the CRM marketplace. Our recent announcement of two new products, Goldmine Premium Edition and GoldMine Enterprise Edition, represent hundreds of man years of development. These are our most significant new products in several years.

GoldMine Premium Edition is based on the same architecture as GoldMine Standard Edition and GoldMine Corporate Edition and includes a sleek new user interface, a customer service module, and new workflow features. GoldMine Premium Edition is well suited for both existing customers familiar with GoldMine Standard or Corporate Edition, but looking to add customer service and new features as well as new customers requiring both sales automation and customer service capabilities.

GoldMine Enterprise Edition is based on our new architecture utilizing Microsoft .NET technology. It is a service-oriented architecture, with flexibility that allows users to add and modify unlimited fields, forms and relationships while maintaining the ease of use and robust feature set that is central to the GoldMine product philosophy. With advanced workflow, as well as sales, marketing and service capabilities, GoldMine Enterprise Edition is ideal for existing customers seeking an integrated product set as well as new customers with more sophisticated CRM solution requirements.

With these additions to the GoldMine family, GoldMine products will now be consolidated into three solution offerings: GoldMine Corporate Edition, GoldMine Premium Edition, and GoldMine Enterprise Edition. GoldMine Standard Edition will no longer be offered as a stand alone product beyond April 30, 2007. The consolidation of the GoldMine product line enables a deeper commitment to the development and delivery of market leading CRM solutions, meeting the advancing needs of the market place.

GoldMine Standard Edition customers are welcome to stay with their existing product, or may upgrade to GoldMine Corporate Edition, GoldMine Premium Edition, or GoldMine Enterprise Edition. While GoldMine Standard Edition will not be offered beyond April 30, 2007, we will continue to support the product through April 30, 2008.

Our GoldMine strategy is predicated on providing great value to our strong customer base, including attractive upgrades to our newest products offerings. We believe that GoldMine Corporate Edition, GoldMine Premium Edition and GoldMine Enterprise Edition provide a solid set of CRM choices to choose from, no matter what size your enterprise.

To learn more about the GoldMine product suite and upgrade specials, contact your local partner, or contact a GoldMine Product Specialist at 1-800-443-5457 or visit www.goldmine.com.

Sincerely,

Michael McCloskey

CEO

FrontRange Solutions

Oncontact Software Receives Top 15 Award for Ninth Consecutive Year

Mon, 26 Mar 2007 05:00:00 GMT

CEDARBURG, WIS & BETHESDA, MD. (March 26, 2007) - Oncontact Software, a leading provider of .NET customer relationship management (CRM) solutions for mid-market companies, announced today that both of its CRM product lines, Oncontact V and Client Management Software (CMS) have been selected by ISM Inc., Customer Relationship Management (CRM) strategic advisors, for both the Top 15 CRM Enterprise and the Top 15 Small & Medium Business Software Award for 2007. This is the ninth consecutive year that ISM has selected Oncontact Software to ISM's Top 15. Further, this is the fourth consecutive year that Oncontact Software has been honored with both the Top 15 Enterprise and the Top 15 Small & Medium Business Software Award.

"The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990-when ISM began the Awards-to be the industry benchmark," said Barton Goldenberg, founder and president of ISM. "The Top 15 winners represent the best and most comprehensive CRM software serving internal and external customers with features ranging from predictive modeling to Web 2.0 to access to handheld/wireless devices."

Oncontact V and CMS were both chosen after intensive testing by the ISM Software Lab at its Bethesda, Maryland based headquarters. Each package was rated according to 217 s election criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, 9 real time criteria and 17 user-support features.

"Oncontact Software is once again very honored to be awarded 'Top 15' recognition in both the Enterprise and the Small & Medium Business categories from ISM. In 2007 Oncontact Software is especially honored to achieve the rare feat of receiving this top award for both of our CRM product lines - our .NET system, Oncontact V and also our CMS product line. For nine consecutive years, Oncontact Software has demonstrated our continued commitment and leadership in the CRM marketplace," said Jon Zimmerman, president of Oncontact Software.

The Top 15 selections are featured in ISM's 16th edition of The Guide to CRM Automation and in a Top 15 CD available at ( www.ismguide.com).

About ISM
Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Customer Relationship Management and Real-Time Enterprise initiatives. ISM publishes the annual The Guide to CRM Automation and Top 15 CRM software reviews. Barton Goldenberg, founder and president of ISM, authored CRM Automation published by Prentice Hall and is a columnist for a number of publications, including CRM Magazine. ISM private sector clients include AAA Mid-Atlantic, ExxonMobil, IBM, McGraw-Hill, Nike and United Way of America and United Way of Toronto; ISM's government clients include the Department of Defense and the US Postal Service.

About Oncontact Software
Oncontact Software develops award-winning .NET CRM software for mid-market companies. Oncontact V (ONCV) is a 100% Microsoft .NET based CRM applications suite that automates the sales, marketing and service areas of mid-market organizations.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 500 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Contact
Tim Vertz
Oncontact Software Corporation
tel: 262.375.5143
email: timv@oncontact.com

Oncontact Software Announces Availability of Oncontact V, Version 5.2

Tue, 19 Sep 2006 05:00:00 GMT

CEDARBURG , WIS. (September 19, 2006) - Oncontact Software, a leading provider of .NET based customer relationship management (CRM) software systems for the mid-market, today announced the release of Oncontact V, Version 5.2.

Oncontact V, Version 5.2 builds upon the vast experience and leadership that Oncontact Software has in the CRM marketplace with mid-market companies and continues to bring ground-breaking innovations built upon the most modern technology available to its clients.

Built entirely on Microsoft .NET technologies utilizing C#, Oncontact V provides an extremely modern, intuitive, and easy to use interface with extremely innovative features for today's mid-market companies. Oncontact V provides a complete front-office CRM application suite for the sales, marketing, and customer service areas of today's leading mid-market companies. As a .NET based CRM system, Oncontact V is extremely customizable to the exact needs of today's leading businesses, has live-time bi-directional integration with all areas of Microsoft Outlook, and also provides native integration via web services to other applications such as ERP and accounting systems.

One of the most innovative new offerings in Oncontact V, Version 5.2, is the ClientNet web portal. The ClientNet system is a web portal for a client's customers and partners to access client specific information on a secured basis. The ClientNet portal is written in ASP.NET 2.0 and allows a client's customers and partners to access an online self-service knowledgebase, update key information and review and submit orders online, among many other new features.

"Oncontact V, Version 5.2 marks a new period of innovation for Oncontact Software and our line of award-winning CRM applications for the mid-market," said Jon Zimmerman, president of Oncontact Software. "Version 5.2 along with the release of our new ClientNet web portal and Oncontact Anywhere promotes an exciting new direction for Oncontact in the CRM Industry. We believe our clients will find our latest .NET CRM system extremely intuitive, easy to use, and quick to implement for their organizations."

Following are some of the new features included in Oncontact V, Version 5.2:

Oncontact Anywhere: Oncontact Anywhere allows a user to utilize Oncontact V via any http connection from one's PC directly to the database. Database requests from a PC client are made over the internet through HTTP calls to the server, which in turn processes the requests and delivers data to and from the Oncontact database.

Oncontact ClientNet Portal: The ClientNet Portal is a completely customizable web-based portal for providing online access to any CRM information directly to customers and partners. The ClientNet Portal can be incorporated into a company's existing website so an organization can utilize all of the features available in the ClientNet portal.

New Dashboard Window Interfaces: We have included a new dashboard interface specific to the management areas of Oncontact users. This is in addition to the dashboards already available for sales and customer support users. The management dashboard will provide an instant overview of activity aging information, incident aging information, upcoming opportunities that are forecasted to close as well as any specific alerts that management needs to be made aware of at an instant.

Enhanced Marketing Campaign Management: The marketing campaign management module has been further enhanced to provide innovations such as automated statistical result generations so marketing users can instantly see the progress and return on investment of any campaign that is being tracked in the Oncontact V system.

Updated Tools for Synchronization Administration: New toolsets allow system administrators that maintain data synchronization to more easily perform their tasks. One feature called Remote Tasks allows an administrator to perform actions on remote systems without connecting to them. Further, a sync server dashboard is now available to present transaction and other information about ongoing sync processes and the status of servers.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 500 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Oncontact Contact:
Tim Vertz
262-375-5143
timv@oncontact.com

Oncontact Software Announces Availability of CMS 9.0

Fri, 21 Oct 2005 05:00:00 GMT

CEDARBURG , WIS. (October 21, 2005) - Oncontact Software, a leading provider of customer relationship management (CRM) software for the mid-market, today announced the release of Client Management Software (CMS), version 9.0.

CMS 9.0 reflects the continued leadership and many years of experience and maturity Oncontact Software has in the CRM marketplace. The latest version extends the award-winning CRM application suite for the mid-market with its experienced feature set, ease of use, and quick implementation.

The latest version builds on the continued award-winning functionality of CMS, a completely customizable CRM system that lets users manage sales, marketing and customer service strategies from a single software suite. CMS 9.0 is a result of dozens of feature enhancements in all aspects of the application suite. Features have been enhanced throughout the sales, marketing, customer service, opportunity management, and call center modules of the CMS application suite. CMS 9.0 can be run in a Windows or Web environment to give customers the flexibility of choosing how users access the system.

"We are pleased to unveil the latest enhancements of our award winning CMS product line to continue to lead the mid-market," said Jon Zimmerman, president of Oncontact Software. "CMS 9.0 reflects the latest technological enhancements Oncontact Software is providing the CRM market to provide easy to use and affordable CRM systems for mid-market companies."

Following are some of the new features included in CMS 9.0:

Redesigned user interface with a Windows XP look and feel
Expanded functionality with frame-based navigation tree controls
New interactive dashboard views that are configurable at a user level
Expanded functionality for on the fly opportunity funnel reporting
Improved features within the knowledgebase area of the customer support module
Enhanced searching and quick find capabilities for users
Improved features within the CMS calendaring for quicker data retrieval

About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels. Oncontact V (ONCV) is a 100% Microsoft .NET based CRM applications suite that automates the sales, marketing and service areas of mid-market organizations.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 500 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Contact
Tim Vertz
Oncontact Software Corporation
tel: 262.375.5143
email: timv@oncontact.com

Oncontact Software Welcomes Customers to 11th Annual User Conference in Milwaukee

Wed, 28 Sep 2005 05:00:00 GMT

MILWAUKEE (September 28, 2005) - Oncontact Software Corporation, a leading provider of customer relationship management (CRM) solutions for mid-market companies, kicks off its 11th annual User Conference today at the Midwest Airlines Center in Milwaukee.

The 2005 conference marks a first for Oncontact Software. To accommodate Oncontact's completely new, .NET product suite and to provide Oncontact's clients with the best conference yet, there are specific sessions for both CMS users and ONCV users. The 2005 Oncontact Software User Conference will teach companies how to operate their organization more efficiently, utilize data effectively and respond more quickly to customers' demands. Attendees will learn how to simplify their business process, strengthen relationships and drive profitability and growth to new levels. In addition, Oncontact will share actual and practical business experience from clients who have used the Oncontact CRM software systems to help their businesses thrive. During this three-day, hands-on workshop, attendees will choose which sessions best suit them and their organization.

Oncontact is providing three CRM course tracks to provide innovative information that enable all attendees to take their CRM initiatives to a whole new level. Whether an attendee is a novice or has a deep understanding of the Oncontact CRM system, the conference has many sessions designed to help all attendees maximize the effectiveness of their CRM initiatives. Each track focuses on specific areas of CMS, ONCV, and best practices for management with ample time to ask questions in a one-on-one setting. Attendees can be confident of being challenged while gaining new skills each day.

Attendees of this year's conference will be participating in curriculum tracks guided to end-users, administrators, and developers of the CMS and ONCV product suites. Whatever one's level of experience with CMS or ONCV is, there is an education track devoted for one's level of experience in the CRM market.

"All of us at Oncontact Software are very happy to welcome our new and long-term customers and partners to our 11 th annual conference," said Jon Zimmerman, president of Oncontact Software. "Through our award-winning mid-market CRM software systems and now with our new .NET systems, our customers and partners have deployed some of the finest CRM strategies in the market. We are happy to host our 11 th annual conference to provide a first-rate environment where all attendees can further advance and perfect their CRM strategies."

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 500 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Oncontact Contact:
Tim Vertz
262-375-5143
timv@oncontact.com

Oncontact Software's ONCV Named MidMarket 'Product of the Year' By CMP'S VARBusiness Magazine

Wed, 04 May 2005 05:00:00 GMT

CEDARBURG , WIS. (May 4, 2005) - Oncontact Software, a leading provider of customer relationship management (CRM) solutions for mid-market companies, announced today that its .NET CRM application suite, Oncontact V (ONCV), was named a midmarket "Product of the Year" by CMP Media's VARBusiness magazine.

The biweekly magazine that provides strategic insight to technology integrators solicited input from information-technology (IT) vendors and solution providers to determine which products and services were best for midmarket customers - companies with between 100 and 999 employees. Entries were considered and reviewed by VARBusiness editors who selected only 100 of the more than 400 nominated products.

ONCV is featured and profiled in the special May 2 VARBusiness "State of the Midmarket" issue. "Our readers tell us that the middle market is one of the fastest-growing IT categories today," says VARBusiness Publisher Robert C. DeMarzo. "ONCV is one that best meets that segment's needs."

"Oncontact Software is honored to be recognized as a top leader for the mid-market by VARBusiness Magazine, said Jon Zimmerman, president of Oncontact Software. "Our newly released .NET CRM systems are specifically focused on the mid-market and Oncontact Software has always been exclusively committed to this area."

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 500 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

About VARBusiness Magazine

For the past 18 years, VARBusiness' strategic resources have been the gateway to the solution-provider community. VARBusiness provides unique strategic business and technology insight for solution providers through industry-defining research, in-depth editorial, channel events and innovative Web services, enabling these IT professionals to make educated decisions for their businesses, partnerships and customers. VARBusiness has been the recipient of numerous industry awards for both editorial content and design. Additional information about VARBusiness products, events and services, is available on the magazine's Web site at www.varbusiness.com.

Oncontact Software Honored with ISM's Top 15 CRM Award for Enterprise and Small & Medium Business Categories

Mon, 21 Mar 2005 05:00:00 GMT

Oncontact Software Receives Top 15 Award for Seventh Consecutive Year

CEDARBURG, WIS & BETHESDA, MD. (March 21, 2005) - Oncontact Software, a leading provider of customer relationship management (CRM) solutions for mid-market companies, announced today that its CRM application suite was selected by ISM Inc., Customer Relationship Management (CRM) strategic advisors, for both the Top 15 CRM Enterprise and the Top 15 Small & Medium Business Software Award for 2005. This is the seventh consecutive year that ISM has selected Oncontact Software to ISM's Top 15. Further, this is the second consecutive year that Oncontact Software has been honored with both the Top 15 Enterprise and the Top 15 Small & Medium Business Software Award.

"The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990-when ISM began the Awards-to be the industry benchmark," said Barton Goldenberg, founder and president of ISM. "The software industry's strong user-focus is moving to the future with wireless applications leading the way."

"Oncontact Software is once again very honored to be awarded 'Top 15' recognition in both the Enterprise and the Small & Medium Business categories from ISM. For seven years running, Oncontact Software has demonstrated our leadership in the CRM marketplace," said Jon Zimmerman, president of Oncontact Software.

Oncontact Software was chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 211 selection criteria, including 109 business functions, 49 technical features, 36 implementation capabilities and 17 user-support features.

"Oncontact Software is to be praised for obtaining the Top 15 honor as ISM's software selection process is strenuous and comprehensive," said Goldenberg." Oncontact Software is among the leaders of the CRM industry."

The Top 15 selections are featured in ISM's 13th edition of The Guide to CRM Automation and in a Top 15 CD available at (www.ismguide.com).

About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 450 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Oncontact Contact:
Tim Vertz
262-375-5143
timv@oncontact.com

Oncontact Software Announces ONCV, Completely Redefined .NET CRM Solution

Thu, 20 Jan 2005 06:00:00 GMT

CEDARBURG, WIS. (January 20, 2005) - Oncontact Software, a leading provider of customer relationship management (CRM) software for the mid-market, announced today the release of Oncontact V (ONCV), a completely new .NET CRM solution on February 28th.

"We are thrilled to be announcing the February 28th availability for Oncontact V," said George Kofman, CEO. "As a company, we have spent well over three years researching and developing this application. We are sure that clients will not only be impressed with the full feature set that is being released in this initial offering of Oncontact V, but also the advancements that were made to the CRM tool kits to allow organizations to have the ability (if desired) to take customization capabilities to a new level."

ONCV used the latest Microsoft .NET platform to upgrade the user interface, feature set and customization tools. Meaning, any .NET application can be integrated with ONCV. Oncontact Software has taken well over 10 years of CRM experience and combined it with "Today's Leading Technology" to develop this completely redesigned solution.

"We are often asked as to why we chose to develop ONCV in a .NET framework. The answer is quite simple - integration. We are often finding our customers taking our applications and integrating them with back office solutions, telephony products or various desk top tools, " said Sam Vaynstok , Executive Vice President. "The .NET technology puts us in the best position to not only accomplish these integrations, but to achieve them in the most efficient way possible."

The newest offering builds on the continued award-winning functionality of its flagship product, CMS, a completely customizable CRM system that lets users manage sales, marketing and customer service strategies from a single software suite.

"When we first decided that we were going to be offering a complete re-write of our existing application, the decision was made to start from scratch. What we did was to take our 10 plus years of CRM experience and combined it with today's technologies. We examined each feature in our current CRM offering and looked at how we could enhance or improve it if we had the opportunity to do it again. Therefore, ONCV is just that - our vision of the perfect offering for a mid-market CRM solution!", said Jon Zimmerman, President.

The following are some of the features included in ONCV:

Dashboard displays a complete snapshot of your day
View opportunities, sales and support cases
Outline opportunity objectives
Set and track company sales goals
Record incidents and create a complete service history
Prioritize support incidents and establish a work queue
Construct searches on any field or database
Create an unlimited number of queries and assign to user groups
Create unlimited number of field or screens
Work without having to follow a pre-formatted structure
Define agents visually by drawing flowcharts or by writing script
Create agents that define or customize processing, as well as those servicing windows and visual controls
One-touch synchronization
Advanced conflict resolution
Use HTTP to transparently connect to database
Remote offices can be working off the corporate database in real-time

About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market companies. ONCV and Client Management Software (CMS), Oncontact Software's first CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 400 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Oncontact Contact:
Tim Vertz
262-375-5143
timv@oncontact.com

Oncontact Software Receives Customer Inter@ction Solutions� Magazine's "Product of the Year" Award for 2004

Tue, 11 Jan 2005 06:00:00 GMT

Client Management Software (CMS) Version 8.0 Singled Out For Its Outstanding Innovation

CEDARBURG, WIS. (January 11, 2005) -Oncontact Software Corporation, a leading provider of customer relationship management (CRM) solutions for mid-market companies, announced today that Technology Marketing Corporation (TMC�)'s Customer Inter@ction Solutions� magazine (www.cismag.com) has named CMS 8.0 as a recipient of the 2004 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.

"Oncontact Software is once again very pleased to receive "Product of the Year" honors for the CRM market for our mid-market CRM application suite," said Jon Zimmerman, president of Oncontact Software.

"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Oncontact Software has demonstrated to the editors of Customer Inter@ction Solutions that its products have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

About TMC
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC�) publishes Customer Inter@ction Solutions� and INTERNET TELEPHONY� magazines, Web portal TMCnet.com, and the online publications SIPT, Speech-WorldT, VoIP DeveloperT, WiFI TelephonyT, WiMAXT, Alternative PowerT and BiometriTechT. TMC� is also the first publisher to test new products in its own on-site laboratories, TMC� Labs. TMC� produces INTERNET TELEPHONY� Conference & EXPO, VoIP Developer Conference and Global Call Center Outsourcing Summit . TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.

Contact
Tim Vertz
Oncontact Software Corporation
tel: 262.375.5143
email: timv@oncontact.com

Oncontact Software Receives Info-Tech CRM SelectT Award for 2004

Tue, 07 Dec 2004 06:00:00 GMT

CEDARBURG, WIS. (December 7, 2004)- Oncontact Software Corporation, a leading provider of customer relationship management (CRM) solutions for mid-market companies, announced today that Info-Tech Research Group has awarded Oncontact with its CRM SelectT Award for Customer Relationship Management (CRM) software for mid-sized enterprises.

The Info-Tech's SelectT Award recognizes companies who offer outstanding products for mid-sized enterprises. To select the winners, Info-Tech combines the insight of their expert analysts with extensive customer satisfaction data.

"We're very happy for the CRM Select Award winners," said Janet White, the lead analyst on the report. "They all offer outstanding CRM products that meet the unique needs of mid-sized companies."

"We are honored to be chosen for the 2004 CRM SelectT Award for Customer Relationship Management (CRM) software for mid-sized enterprises from Info-Tech Research Group," said Jon Zimmerman, president of Oncontact Software. "Oncontact Software has always exclusively focused on the mid-market and we are proud to be recognized for our continued leadership."

Info-Tech has also released its "CRM SelectT: Info-Tech's Vendor Evaluation" reports. These comprehensive reports analyze and rank 14 vendors using the Info-Tech SelectT methodology. The reports include the CRM Power CurveT, a graphical representation of customer and analyst ratings for CRM offerings for mid-sized enterprises. The CRM Power CurveT helps companies sort out complex offerings and simplify their decision-making process.

About Oncontact Software

Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels
.
Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 400 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

About Info-Tech Research Group

Info-Tech Research Group is the leading research and professional services firm for mid-sized enterprises. Info-Tech serves more than 28,000 clients with premium research and advice geared to the specific needs of IT Managers and CIO's of mid-sized organizations. For additional information visit: www.infotech.com.

Oncontact Contact:
Tim Vertz
262-375-5143
timv@oncontact.com

Oncontact Software Announces Availability of CMS 8.0

Mon, 21 Jun 2004 05:00:00 GMT

CEDARBURG, WIS. (June 21, 2004) - Oncontact Software, a leading provider of customer relationship management (CRM) software for the mid-market, today announced the release of Client Management Software (CMS), version 8.0.

CMS 8.0 reflects the continued leadership and many years of experience and maturity Oncontact Software has in the CRM marketplace. The latest version extends the award-winning CRM application suite for the mid-market with its experienced feature set, ease of use, and quick implementation.

The latest version builds on the continued award-winning functionality of CMS, a completely customizable CRM system that lets users manage sales, marketing and customer service strategies from a single software suite. CMS 8.0 is a result of dozens of feature enhancements in all aspects of the application suite. Features have been enhanced throughout the sales, marketing, customer service, opportunity management, and call center modules of the CMS application suite. CMS 8.0 can be run in a Windows or Web environment to give customers the flexibility of choosing how users access the system.

"As our technologies continue to lead the mid-market, we are pleased to introduce CMS 8.0 to the marketplace," said Jon Zimmerman, president of Oncontact Software. "CMS 8.0 reflects the continued experience of our company in the CRM marketplace in our purpose to provide easy to use and affordable CRM systems for mid-market companies."

Following are some of the new features including in CMS 8.0:

Added features for activity management
New server side task management workflow options
Expanded data level security
Extended deduplication options
Improved enterprise association information
Addition of ease of use features for CMS Toolkits
Supplemental HTTP controls for URL requests
Easier publishing of customer support information to portals
New drag and drop functionality for document management
Advanced localization and international translation features
Enhanced mass assign features
Improved merge capabilities
Further enhancements to Microsoft Outlook integration including full support for Microsoft Outlook 2003
Expanded features made available for Crystal Reports integration.
Addition of new and improved administrator options for data synchronization

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 400 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Oncontact Contact:
Tim Vertz
262-375-5143
timv@oncontact.com

Oncontact Software Receives Customer Inter@ction Solutions� Magazine's "CRM Excellence" Award for 2004

Mon, 10 May 2004 05:00:00 GMT

Oncontact Software Honored For Fifth Consecutive Year

CEDARBURG, WIS. (May 10, 2004)- Oncontact Software Corporation, a leading provider of customer relationship management (CRM) solutions for mid-market companies, announced today that Technology Marketing Corporation (TMCT)'s Customer Inter@ction Solutions� magazine (www.cismag.com) has named Oncontact Software as a recipient of the CRM Excellence Award for 2004. Customer Inter@ction Solutions� has been the premier publication in the CRM, call center and teleservices industries since 1982.

The CRM Excellence Award honors Oncontact Software as a CRM software leader that truly understands first-rate customer service and what it ultimately means to the bottom line. Oncontact Software was chosen for the CRM Excellence Award for the outstanding quality of its CRM software suite and the success that it has brought to Oncontact Software customers.

Oncontact Software demonstrated that success by showing Customer Inter@ction Solutions editors how it improved business for its client, The Bell Group. The Bell Group is primarily a business-to-business manufacturer and distributor to the jewelry industry. The company also has a business division that services the high-tech ceramics industry. The Bell Group has a wide range of products, varying from 1mm gemstones to 1,000-lb. casting machines. The company outfits jewelry retailers and manufacturers domestically and around the world with jewelry materials and supplies.

The Bell Group's business is comprised of thousands of details, which calls for a high degree of precision in developing and executing its business practices. The company manufactures and distributes more than 23,000 products. Those products are detailed in four separate catalogs, all branded Rio Grande, which are distributed to a combined audience of over 225,000.

The Bell Group's vision called for integrating the entire scope of The Bell Group's customer-facing technology - including its CRM, accounting, warehousing, field service, manufacturing and shipping systems - to achieve maximum efficiency in its business processes. The integration would, in turn, ensure customers that each experience with The Bell Group would be a pleasant one. One that would make them want to be Bell Group customers for years to come.

The Bell Group uses CMS to follow up on sales calls, track customer activity, share information in real time, monitor marketing programs and gauge customer needs in order to serve them better. Team members no longer have to struggle to remember every business process because CMS provides automated templates for them to follow. CMS also generates reminders for follow-up activities, allowing users to record future tasks in CMS then rely on the system to remind them at a later date.

The company has witnessed increased efficiency throughout many departments. Benefits include:

40% decrease in training time for new employees
Streamlined sales team. Oncontact has enabled us to create collaborations between diverse sales groups, adding operating efficiencies that were previously unobtainable.
Oncontact has helped The Bell Group maintain pre-implementation talk times (4 mins 55 secs average) while collecting approximately 20% more information per call - a big boon for marketing and customer service efforts, and a significant increase in throughput.
An 11-29% reduction in list management and segmentation costs .
Oncontact has helped reduce response times for new customer catalog requests and First Time Buyer Welcome Packets from 4 days to 24 hours, which increased response rates by 34% for catalog requesters and decreased the time between 1st and 2nd order by 60% for First Time Buyers.

"We are very pleased with the success companies like The Bell Group have achieved with the Oncontact CRM system in supporting their CRM strategies over the years," said Jon Zimmerman, president of Oncontact Software. "For the fifth consecutive year we are extremely honored that Customer Inter@action Solutions magazine has recognized the achievements that Oncontact Software has made with customers such as The Bell Group."

"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients. Oncontact Software has demonstrated to the editors of Customer Inter@ction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Inter@ction Solutions.

The CRM Excellence Award winners for 2004 will be published in the May and June issues of Customer Inter@ction Solutions magazine.

About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 400 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

About TMC
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC�) publishes Customer Inter@ction Solutions , and Internet Telephony� magazines, and the online publications, TMCnet.com�, Planet PDA Magazine, Alternative PowerT and BiometriTechT. TMC� is also the first publisher to test new products in its own on-site laboratories, TMC� Labs. TMC� produces The VoIP Developer Conference and The Global Call Center Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 25 online newsletters. Visit www.tmcnet.com for details.

Oncontact Software Earns Five-Star Rating From VARBusiness Magazine

Tue, 23 Mar 2004 05:00:00 GMT

Lauded by Leading Technology Publication for Partner Programs

CEDARBURG, WIS. (March 23, 2004)- Oncontact Software Corporation, a leading provider of customer relationship management (CRM) solutions for mid-market companies, announced today that it was recognized by VARBusiness magazine as one of North America's top information-technology (IT) vendors in terms of the breadth and depth of channel partner program element offerings it provides to the value-added resellers (VARs) of its products. Oncontact Software received a Five-Star Rating, reflecting the robustness of its channel partnering programs for IT solution providing firms, resellers and consultants.

Of the more than 280 vendor program entries reviewed in six categories, 85 companies received the coveted five-star rating in the magazine's tenth annual Partner Programs Guide survey. The Partner Program Guide appeared in the March 15, 2004 issue of VARBusiness.

Robert C. DeMarzo, VARBusiness editorial director, notes that the solution providers through which Oncontact Software channels its products are critical to providing the proper IT strategies and IT solutions to corporations and institutions. "Through their expertise, solution providers add value to Oncontact Software's products, ensuring proper, cost-effective implementation of technologies needed to drive business forward," he adds.

"We are honored to be recognized as one of a very select group of technology vendors to have the highest rating for our partner programs, said Jon Zimmerman, president of Oncontact Software. "As the only exclusive CRM vendor to achieve a five-star rating from VARBusiness magazine, we are proud to continue our commitment to our partners in serving the CRM marketplace."

To determine the most robust vendor-partner programs and to determine those with a five-star ranking VARBusiness invited IT vendors to submit their descriptions of their channel partner programs between November 2003 and January 2004. The programs were scored on breadth and depth of program elements within each program. Results were tabulated by Answers Research, a Solana Beach, California based market research and consulting firm.

About VARBusiness magazine
For the past 17 years, VARBusiness' has delivered access to the Solution Provider and Integrator community. VARBusiness provides strategic business insight and technology direction for Solution Providers through industry-defining research, in-depth editorial, channel events and innovative Web services, enabling these business and technology integrators to make strategic decisions for their businesses, partnerships and customers. VARBusiness has been the recipient of numerous industry awards for both editorial content and design, including the 2003 Gold Eddie award as best BtoB Computing Publication. For additional information about VARBusiness products, events and services, please visit our Web site at www.varbusiness.com.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 400 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Oncontact Software Honored with ISM's Top 15 CRM Award for Enterprise and Small & Medium Business Categories

Tue, 02 Mar 2004 06:00:00 GMT

Oncontact Software Receives Top 15 Award for Sixth Consecutive Year

CHICAGO, IL & CEDARBURG, WIS. (March 2, 2004)- Oncontact Software announced today that its Client Management Software (CMS) application suite was selected by ISM Inc., Customer Relationship Management (CRM) strategic advisers and software reviewers, as a Top 15 CRM Enterprise and Small & Medium Business Software Awards for 2004. This is the sixth consecutive year that ISM has selected Oncontact Software to ISM's Top 15.

For the first time since the awards were first presented in 1992, the Top 15 CRM Software Awards are divided into two categories - Enterprise, and Small & Medium Business (SMB) - to reflect the changes and growth of the CRM marketplace. The awards, which serve as a the standard for the CRM industry, were presented at the DCI CRM Conference & Exhibition by Barton Goldenberg, co-founder and co-chairman of the conference and president of ISM.

Client Management Software (CMS) was chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 202 selection criteria, including 105 business functions, 47 technical features, 33 implementation capabilities and 17 user-support features.

"Oncontact Software is to be praised for obtaining the Top 15 honor as ISM's software selection process is strenuous and comprehensive," said Goldenberg in congratulating Tim Vertz who accepted the award for Oncontact Software.

"Oncontact Software is flattered to be chosen in the company of just a very few select CRM vendors in the world to be awarded 'Top 15' recognition in both the Enterprise and the Small & Medium Business categories from ISM. For the sixth consecutive year, we have demonstrated our commitment to the CRM marketplace in providing world-class software solutions and are proud to be a CRM innovator and leader," said Jon Zimmerman, president of Oncontact Software.

The Top 15 selections are featured in ISM's 12th edition of The Guide to CRM Automation, (www.ismguide.com).

ABOUT ONCONTACT SOFTWARE
Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 400 customers worldwide, including Prudential, Foremost Insurance and Carfax.
Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

ABOUT ISM
Founded in 1985, ISM Inc. offers strategic adviser services and research to organizations planning and implementing Customer Relationship Management and Real-Time Enterprise initiatives. ISM publishes the annual The Guide to CRM Automation, White Papers and CRM software reviews. Barton Goldenberg, founder and president of ISM, authored CRM Automation published by Prentice Hall in 2002 and 2003. ISM private sector clients include AAA Mid-Atlantic, ExxonMobil, IBM, McGraw-Hill, Nike, and United Way of America; ISM's government clients include Communications Security Establishment National Reconnaissance Office, National Security Agency, and the US Postal Service.

Oncontact Software Honored with the 2003 eInnovate Award for its Leadership and Innovation in the CRM Market

Tue, 16 Dec 2003 06:00:00 GMT

CEDARBURG, WIS. (December 16, 2003) - Oncontact Software Corporation, a leading provider of customer relationship management (CRM) solutions for mid-market companies, announced today that it was recently awarded the 2003 eInnovate award for its continued leadership and innovation in the CRM market.

Oncontact was recognized as an inaugural recipient of the 2003 eInnovate award by eInnovate, a Wisconsin based education and mentoring organization that is focused upon promoting the Information Technology and Biomedical industries throughout Southeastern Wisconsin. A technology savvy panel from eInnovate chose Oncontact for this coveted award based upon its commitment to its customers, how Oncontact has continued thrive over its competitors in the marketplace, and its leading-edge technology vision for the future.

"We are extremely honored to be recognized by our peers as a recipient of the inaugural 2003 eInnovate award," said Jon Zimmerman, vice president of Oncontact Software. "Oncontact appreciates being recognized for our continued commitment to the CRM marketplace and our advancing technology platforms."

Oncontact received the inaugural eInnovate recognition at an awards ceremony on December 9th, 2003 at the Hilton Milwaukee City Center.

About eInnovate
eInnovate is Wisconsin's premier association for high-tech professionals. With a membership that includes technology entrepreneurs to senior corporate executives, eInnovate offers everyone exciting business and learning opportunities. eInnovate was formed to encourage the education of mentoring of e-business in Wisconsin. eInnovate achieves these goals by providing its members occasions to network with technical professionals who have similar interests. Additional eInnovate information is available on the Internet at www.einnovate.org.

About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels.
Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 350 customers worldwide, including Prudential, Foremost Insurance and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Contact
Tim Vertz
Oncontact Software Corporation
tel: 262.375.6555
email: timv@oncontact.com

Oncontact Software Welcomes Customers and Business Partners to 9th Annual User Conference in Chicago

Wed, 01 Oct 2003 05:00:00 GMT

CHICAGO (October 1, 2003) - Oncontact Software Corporation, a leading provider of customer relationship management (CRM) solutions for mid-market companies, kicks off its 9th annual User Conference, themed, "Beyond the Basics" today at the Sheraton Hotel & Towers in Chicago.

Oncontact's 9th Annual User Conference takes CRM education to a whole new level. Oncontact's User Conference will focus beyond typical CRM product knowledge and offer CRM sessions filled with a best-practice methodology. The conference will specifically provide challenging case studies relevant to today's business environment to better assist customers and partners with their CRM initiatives.

Oncontact is providing three CRM course tracks to provide innovative information that enable all attendees to take their CRM initiatives to a whole new level. Whether an attendee is a novice or has a deep understanding of the Oncontact CRM system, the conference has many sessions designed to help all attendees maximize the effectiveness of their CRM initiatives. Each track focuses on specific phases of the product life cycle with ample time to ask questions in a one-on-one setting, all for less than the cost of one day of on-site training. Attendees can be confident of being challenged while gaining new skills each day.

Attendees of this year's conference will be participating in curriculum tracks guided to end-users, administrators, and developers of the CMS product suite. Whatever one's level of experience with CMS is, there is an education track devoted for one's level of experience in the CRM market.

"Oncontact Software is extremely happy to welcome our new and long-term customers and partners to our 9th annual conference," said Jon Zimmerman, vice-president of sales and marketing of Oncontact Software. "Through our award-winning mid-market CRM software systems, our customers and partners have deployed some of the best CRM strategies in the market. We are happy to host our 9th annual conference to provide a first-rate environment where all attendees can further advance and perfect their CRM strategies."

Contact
Tim Vertz
Oncontact Software Corporation
tel: 262.375.5143
email: timv@oncontact.com

Oncontact Software Announces Availability of CMS 7.0

Wed, 23 Apr 2003 05:00:00 GMT

CEDARBURG, WIS. (April 23, 2003) - Oncontact Software, a leading provider of customer relationship management (CRM) software for the mid-market, today announced the release of Client Management Software (CMS), version 7.0.

CMS 7.0 reflects the many years of experience and maturity Oncontact Software has as a leader in the CRM marketplace. The latest version extends the award-winning CRM application suite for the mid-market with its mature feature set, ease of use, and quick implementation.

The latest version builds on the continued award-winning functionality of CMS, a completely customizable CRM system that lets users manage sales, marketing and customer service strategies from a single software suite. CMS 7.0 is a result of dozens of feature enhancements in all aspects of the application suite. Features have been enhanced throughout the sales, marketing, customer service, opportunity management, and call center modules of the CMS application suite. Further, there have been numerous enhancements with Oncontact's very user-friendly toolkits. These enhancements make the system even easier to customize than past versions and provide enhancements for screen customization and user specific workflow into the application suite. CMS 7.0 can be run in a Windows or Web environment to give customers the flexibility of choosing how users access the system.

"Oncontact Software is extremely pleased to present our latest software offering exclusively focused on the mid-market," said George Kofman, president of Oncontact Software. "CMS 7.0 reflects the continued maturity of our company in the CRM marketplace as a leader of the mid-market."

CMS 7.0 Includes the Following New and Enhanced Features:

User Friendliness & Ease of Use Features:
CMS 7.0 has added many features to further improve the user experience of the CMS application suite and to continually make CMS even easier to use. Oncontact Software fully understands that for a CRM system to be successful it must be extremely easy to use. Ease of use is a key vision in the research and development of all versions of CMS. CMS 7.0 utilizes the latest in computing technology to improve the user experience and allows its users to spend more time with their prospects and customers and less time clicking through software to manage their relationships.

Further Enhancements to Award-Winning Microsoft Outlook Integration:
Oncontact Software has been known through the years to provide one of the highest and easiest levels of Microsoft Outlook integration with CMS. CMS is bi-directionally integrated with Microsoft Outlook in all areas including email, calendaring, tasks, and contacts. CMS 7.0 has taken this real-time bi-directional integration one step further in the latest version. With CMS 7.0, opportunity management information is now bi-directionally integrated with Microsoft Outlook.

Enhanced Customer Service and Support Features
CMS has always been known as one of the very few mid-market CRM products that offers 100% real-time integration between sales, marketing, and service departments. With CMS, there is no need to log out of one module in order to review information from another module. Whether you are a sales, marketing, or customer service user - all of your information is always one click away and information is easily shared for a complete view of the customer. With CMS 7.0, Oncontact Software continues this complete integration in its application suite and has added many new features specific to the customer service knowledgebase. These features continue to make the system more user friendly and easier to use.

Taking Call Center Integration to the Next Level
With CMS 7.0, even more features have been added to the vast call center integration with the application suite. Among the call center features added in CMS 7.0 include the ability for call center managers to track user specific administrative data about the phone system that each representative has in use and the ability for users to type in notes on the fly when an inbound call comes in through their existing phone system.

More Standard Options for Searching
Sales and marketing professionals are always looking for features to more easily track collective information about their company. With CMS 7.0, there are many more standard search queries included with the out-of-the-box application suite to make searching the database even easier for sales and marketing professionals. Sales management will have many more queries which can be executed with one click which provide information about opportunities and when they are forecasted to close. Further, sales and marketing professionals will have many more queries which can be executed with one click which provide information about specific activities with prospects and customers such as past due activities, activities due next tomorrow, next week, next month, etc. Lastly, CMS 7.0 has been equipped with many more advanced security options specific to querying the database.

Further Enhancements on Data Synchronization Technology
CMS 7.0 has made further improvements to its award-winning 3rd generation data synchronization technology. Oncontact Software was a pioneer in the CRM industry in being one of the very first mid-market CRM vendors to offer relational database synchronization in the mid 1990's. CMS 7.0 has made further enhancements to this very mature and proven technology. CMS 7.0 has made improvements in its data synchronization wizards, subscription tracking information and administrative server features.

About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels.

Oncontact Software is a privately held company whose applications are marketed and implemented throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance network of value-added resellers, system integrators and distributors. Oncontact Software has over 350 customers worldwide, including Prudential, Sears and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Contact
Tim Vertz
Oncontact Software Corporation
tel: 262.375.5143
email: timv@oncontact.com

Oncontact Software Honored with ISM's Top 15 CRM Award for Fifth Consecutive Year

Thu, 20 Feb 2003 06:00:00 GMT

CEDARBURG, WIS. (February 19, 2003) - Oncontact Software announced today that CMS 6.0 has been named by ISM, Inc., a leading customer relationship management (CRM) consulting firm, as one of the Top 15 CRM software packages for 2003. This is the 5th consecutive year that ISM has selected CMS to ISM's Top 15 honor. The Top 15 selections are featured in ISM's 11th edition of The Guide to CRM Automation, (www.ismguide.com).
CMS 6.0 was chosen from dozens of CRM software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 171 selection criteria, including 105 business functions, 48 technical features, and 18 user-friendliness/support features.

Barton Goldenberg, president of ISM and co-founder and co-chairman of the Digital Consulting Institute's CRM and RTE Conferences and Expos, made the announcement during a special keynote ceremony, at DCI's Chicago CRM Conference at the McCormick Place. The awards ceremony was sponsored by DCI, ISM, and Selling Power.

"In today's environment, now more than ever companies need to optimally manage their relationships with customers," said Goldenberg. "With leading CRM software packages - such as CMS 6.0 - companies have many options for comprehensive CRM solutions.

"We are once again very honored to be among an extremely small group of CRM vendors worldwide to have the unique distinction of being named a 'Top 15' award winner for the 5th consecutive year," said George Kofman, president of Oncontact Software.

About ISM
Founded in 1985, ISM, Inc. (http://www.ismguide.com) provides strategic advice for Customer Relationship Management and the Real-Time Enterprise. ISM is the publisher of The Guide to CRM Automation (11th edition) and author of CRM Automation (Prentice Hall, 2002). ISM clients include Canon, Ceridian, Deutsche Bank, DHL, ExxonMobil, IBM, J&J, Lucent, McGraw-Hill, Nestl�, NYSE, PepsiCo, Roche, Schering-Plough, United Way, Verizon, Vivendi Universal, Wells Fargo and Xerox.

About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 300 customers worldwide, including Prudential, Sears and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Oncontact Contact:
Tim Vertz
262-375-5143
timv@oncontact.com

Oncontact Software Awarded 2002 "Product of the Year" By Technology Marketing Corporation's Customer Inter@ction Solutions� Magazine

Thu, 09 Jan 2003 06:00:00 GMT

Client Management Sofware (CMS) Singled out for Its Technological Excellence and Vision

NORWALK, CT and CEDARBURG, WIS. (January 9, 2003) - Oncontact Software Corporation, a leading provider of customer relationship management (CRM) software for the mid-market announced today that Technology Marketing Corporation (TMCT)'s Customer Inter@ction Solutions� magazine, named Client Management Software (CMS) as a Product of the Year winner for 2002. Customer Inter@ction Solutions� has been the premier publication in the CRM, call center and teleservices industries since 1982.

"Oncontact Software is honored to receive the 'Product of the Year' award again this year as we continue to innovate our industry leading CRM systems for the mid-market," said George Kofman, president of Oncontact Software.

"Oncontact is a clear leader in the CRM sector. We're proud to reward their hard work and innovation with a Product of the Year Award for 2002," said Nadji Tehrani, Chairman of TMC and Founder of Customer Inter@ction Solutions�.

According to Customer Inter@ction Solutions� Group Editor-in-chief, Rich Tehrani, Oncontact was selected because it demonstrates true innovation which is the hallmark of Product of the Year winners.

"The Product of the Year award is meant not only to honor the outstanding teams who developed and manufactured the products on our winning list, but also to educate our readers on the vast array of offerings in this market. Choosing the winners was a difficult process, and the editorial team spent many hours studying the applications we received from vendors, as well as looking through materials we collected on our own over the past year."

A full list of Product of the Year winners will appear in the January issue of Customer Inter@ction Solutions� magazine.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 300 customers worldwide, including Prudential, Sears and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

About TMC
Since its inception in 1972, Technology Marketing Corporation (TMC�) has produced industry-leading trade magazines and events focused on technology and communications. TMC� publishes Customer Inter@ction Solutions and Internet Telephony�, and the online publications, TMCnet.com�, Planet PDA Magazine, BiometriTechT and Alternative PowerT. TMC� produces BiometriTechT Conference, INTERNET TELEPHONY� Conference & EXPO; Planet PDAT: The Enterprise PDA Event; and The Global Call Center Outsourcing SummitT. TMCnetT.com publishes more than 25 topical online newsletters. For more information about TMC�, visit its Web site at www.tmcnet.com.

TMC Contact:
Michael Genaro
203-852-6800, ext. 142
mgenaro@tmcnet.com

Oncontact Contact:
Tim Vertz
262-375-5143
timv@oncontact.com

Oncontact Software Nets CRM Excellence Award for Third Consecutive Year

Wed, 17 Jul 2002 05:00:00 GMT

CEDARBURG, WIS. (July 17, 2002) - Oncontact Software, a leading provider of customer relationship management (CRM) solutions for mid-market companies, today announced it has captured the exclusive CRM Excellence Award, sponsored by Customer Inter@ction Solutions magazine, for the third consecutive year.

The CRM Excellence Award honors Oncontact Software as a CRM software leader that truly understands first-rate customer service and what it ultimately means to the bottom line. Oncontact Software was chosen for the CRM Excellence Award for the outstanding quality of its CRM system and the success that system has brought to Oncontact Software customers.

Oncontact Software demonstrated that success by showing Customer Inter@ction Solutions editors how it improved business for its client, Foremost Insurance. Foremost is the largest specialty insurance carrier in the United States. Foremost leads the industry in insuring products such as mobile homes, motor homes, travel trailers and specialty dwellings.

Oncontact Software's CRM system has revolutionized the way Foremost Insurance operates - internally and with its customers. Oncontact eliminated Foremost's cumbersome dependency on mail, fax and voicemail communication by giving mobile and home-office users a shared view of every customer and prospect. Oncontact enabled sales reps to identify a competitor's position within an opportunity. Keeping tabs on competitors enables Foremost to develop effective strategies to box out competition and close more deals. Oncontact provided new reps with a comprehensive overview of the territory and a full history of each account. This background material reduces training time and the time it takes to become productive members of the sales team.

Implementing Oncontact has produced an impressive ROI for Foremost. Foremost calculated a cost-benefit analysis of the automated system and determined that the savings from reduced operating costs total more than a million dollars to date. That figure even includes the absorption of all expenses associated with the new system. Here's how the savings break down:

. Foremost used to spend a fortune on paper documents and the resources it required to support their production.

. Foremost incurred huge faxing and postage fees to distribute documents to mobile sales reps. Correspondence and sales material can now be accessed for free in Oncontact.

. Word Processing fees were outrageous because Foremost's support staff had to retype reports every month and retype supporting documents, such as letters and memos, because there was no electronic template. Oncontact has facilitated electronic templates and allows the sales reps - not support staff - to fax or email documents directly from Oncontact or print labels for mailings.

. Oncontact has eliminated the need for paper training manuals and newsletters because those items are now available electronically in Oncontact.

. Oncontact has trimmed travel and automobile related expenses by enabling reps to manage their territories more efficiently. Reps can target all the agents in a particular area and plan their meetings accordingly so they're covering areas of their territory at once rather than driving back and forth to agents located throughout the region. Less time on the road not only saves travel and automobile expenses, but also frees up more time for the reps to recruit new agents and manage current agents.

. Staff attrition was a major source of cost cutting for Foremost. With Oncontact in place, sales reps can independently perform almost all the tasks they had previously relied on support staff to complete. Foremost did not force out any members of the support staff. Rather, as staffers left the company on their own to pursue new opportunities, Foremost did not have to hire new employees to replace them.

Oncontact has truly revolutionized the way Foremost's mobile sales force does business.

"Efficiency and superior customer service is at the center of Foremost Insurance's universe. Foremost Insurance is a key visionary in providing its employees with a 360 degree view of the customer and their life cycle. Foremost Insurance saw those capabilities in Oncontact Software and has embedded our CRM system into everything it does," says George Kofman, president of Oncontact Software. "We're grateful that Customer Inter@ction Solutions has recognized the achievement of Oncontact Software and Foremost Insurance with the CRM Excellence Award."

"Our editors selected Oncontact Software for their innovation and vision, as well as for the outstanding impression they've made amongst market constituents," said Rich Tehrani, president and group editor-in-chief of Technology Marketing Corporation. "The CRM Excellence award is designed to honor companies with innovative products that have furthered Customer Relationship Management. We are pleased to award Oncontact Software our highest honor in recognizing their exemplary contribution to the industry."

Oncontact Software is a privately held company whose applications are marketed and implemented throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance network of value-added resellers, system integrators and distributors. Oncontact Software has over 300 customers worldwide, including Prudential, Steelcase, Sears and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

Contact
Tim Vertz
Oncontact Software Corporation
tel: 262.375.5143
email: timv@oncontact.com

Oncontact Software Honored with ISM's Top 15 CRM Award for Fourth Consecutive Year

Wed, 13 Feb 2002 06:00:00 GMT

CEDARBURG, WIS. (February 13, 2002) - Oncontact Software today announced that CMS 5.0, its customer relationship management (CRM) software suite, has been named by ISM, Inc., a leading CRM consulting firm, as one of the Top 15 CRM software packages for 2002. This is the fourth consecutive year that ISM selected CMS to ISM's Top 15. The Top 15 selections are featured in ISM's 10th anniversary edition of The Guide to CRM Automation, (www.ismguide.com).

CMS 5.0 was chosen from dozens of CRM software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 166 selection criteria, including 107 business functions, 41 technical features, and 18 user-friendliness/support features.

Barton Goldenberg, president of ISM and co-founder and co-chairman of DCI's CRM Conference and Expo, made the announcement during a special keynote ceremony, at DCI's Chicago CRM Conference and Exposition at the McCormick Place. The awards ceremony was sponsored by DCI, ISM, and Selling Power.

"In today's environment, it is important for businesses to leverage the benefits of CRM," said Goldenberg. "With leading CRM software packages - such as CMS 5.0, companies have many options for comprehensive CRM solutions.

"We are honored to be among an extremely small group of CRM vendors to have the unique distinction of being named a 'Top 15' award winner for the fourth consecutive year," said George Kofman, president of Oncontact Software.

George Kofman accepted the Top 15 award on behalf of Oncontact Software.

About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 300 customers worldwide, including Prudential, Steelcase, Sears and Chicago Boards Option Exchange.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

About ISM
Founded in 1985, ISM, Inc., is a premier CRM research, market analysis, and consulting firm, specializing in sales, customer service, marketing, e-Business, and Business Intelligence. ISM clients include McGraw-Hill, ExxonMobil, Lucent Technologies, IBM, Roche, Johnson and Johnson, and Xerox.

Web site: http://www.ismguide.com

CONTACT: Tim Vertz
Oncontact Software Corporation
voice: 262.375.5143
email: timv@oncontact.com