To run our apps on a Storm2 or Storm you will need to disable compatibility mode if it is enabled. Compatibility mode is enabled for an app if when you run it there is a blue border around its main window, the virtual keyboard won’t go away and landscape mode does not work.

We do try to disable compatibility mode at app installation, but unfortunately it doesn’t always work due to OS bugs and there are specific cases where it is impossible to do so, such as when installing using Desktop Manager.

To manually disable compatibility mode:

• Go to the Options/Applications (OS 5 or higher) or Options/Advanced Options/Applications (OS 4.7) screen
• In the list of apps select/highlight the app by touching its name
• Press the Menu key (i.e. the BlackBerry logo key) and select Disable compatibility mode. If the Disable compatibility mode menu item is not available, but Enable compatibility mode is available instead then do not select it, just skip to the next step.
• Restart the app
• If after restarting the app compatibility mode is still enabled then perform a reset by pulling your BlackBerry battery

If after performing all of the above compatibility mode is still enabled then contact support and we’ll do our best to help.

Over-The-Air Install

Important Notes

• Requires BlackBerry OS 4.2.1 - 5.0 (smartphone models with a trackwheel are NOT supported)
• For upgrade instructions see “How to upgrade to the latest release“
• This release is free for purchasers of previous versions

This release contains new functionality, some bug fixes and minor user interface changes. We recommend BizTrackIt 2.2.1 users upgrade to this release.

New Features

• OS 5 support

• Storm2 support - see “Storm2 and Storm compatibility mode ironically incompatible” for information about configuration changes you may need to make in order to run on Storm2.

• On application startup we now check and prompt for any required application permissions. Interactions/Cross Application Communication and User Data/Email permissions must be set to Allow.

• Manually creating time records is now easier
• The menu item named New for manually creating new time records is now available on the main application screen regardless of which field has the input focus

• Manually created time records no longer require In and Out times although they can be provided if you check the Specify In/Out Times field. Time records without In and Out times are listed after time records with In and Out times in the order of creation from oldest to newest.

• New Reporting Functionality
• Configure Report screen: New Run Test button allows you to run a report without being asked at the end whether the time records included in the report should be deleted or marked reported. Time records included in the report will not be deleted or marked reported. This can be used to generate an interim report as a backup in case of disaster or to try out new report configuration settings.

• Added RoundedTimeDecimalHours column to CSV reports, useful for invoice calculations. Values are rounded to 4 decimal places.

• New Daily Summary CSV report
• Configure Report screen: New Type field allows you to choose between Detail and Daily Summary reports

• A Daily Summary report summarizes time records on a daily basis by rolling up all time records for each project per day included in the report into at most 1 time record for billable time and 1 time record for unbillable time. The rolled up time record will contain values for the following time related columns: RoundedTime, ActualTime and RoundedTimeDecimalHours. The TimeIn and TimeOut related columns will be empty. If the Include Description and Notes field is checked on the Configure Report screen then the Description and Notes columns values in the report will be a concatenation of the Description and Notes column values respectively for all the time records rolled up into the summary time record.

Warning If the Phone application is in the foreground and a call is in progress then pressing the red End/Power key will disconnect the phone call. The Phone application supports a Hide menu item in this case, but if you’ve enabled Password Security then you will need to select the Unlock menu item first and enter your password before the Hide menu item will be displayed on the Phone application menu.

To bring an application running in the background back so it is displayed in the foreground do one of the following:

• Find its icon on the Home screen (or in a folder of the Home screen) and click it to launch the application

• If your BlackBerry has a QWERTY keyboard, you’ve enabled application launch hotkeys and the application in the background supports such a hotkey then press it while on the Home screen. For more information see “Launching Applications using Hotkeys on QWERTY keyboard Smartphones“.

• Press the BlackBerry Menu key while on the Home screen, select the Switch Application menu item to display a ribbon showing the icons for all running applications. Scroll to and then click the ribbon icon for the application you want to bring into the foreground to switch to it. Note that some other applications may also support the Switch Application menu item.

• If your BlackBerry has a keyboard then press and hold the Alt key followed by a press and release of the Escape key - this will display a ribbon showing the icons for all running applications. Scroll to the ribbon icon for the application you want to bring into the foreground and then release the Alt key to switch to it.

1. Launch the Phone App - the easiest way to do this is to press the green phone key (the key immediately to the left of the BlackBerry Menu key)
2. Press the Menu key and select Options
3. Display the General Options screen
4. Set the Dial From Home Screen field to No
5. Save the change and exit the Phone App

Note As a result of the above you will no longer be able to dial phone numbers directly from your Home screen. Speed dial keys will still work from your Home screen, but to dial phone numbers directly you will need to run the phone application. Most people find this to be an acceptable trade off in order to gain the advantages of launching applications using hotkeys.

To launch any of our applications from the Home screen press and immediately release its corresponding hotkey listed in the following table:

Some other useful application launch hotkeys:

To determine the application launch hotkey for an application, if any:

• Find the application icon on the Home screen or in a folder of the Home screen and highlight it. If the application has a hotkey it will be underlined in the application name, typically displayed at the bottom of the screen.

• Consult the application documentation.

What if more than one application uses the same launch hotkey (e.g. DateMathica and BlackBerry Help both use ‘h’)?

The behavior in this case seems to be undocumented. We’ve tested various operating system versions and found that if you want to make sure your desired application is launched when the hotkey is pressed then you need to:

1. Move its icon to the Home screen if it is in a Home screen folder
2. Move its icon after all of the icons for the other applications on the Home screen that use the same hotkey. An icon is after another icon if it is either below it on the screen or if it is to the right of it on the same row.

Video Tutorial

eAccess Solutions has published a video tutorial on how to enable and use application launch hotkeys.