Simply Mac - Jobs

Service Technician - Orem, UT

Open Date: Jul. 10, 2009

Close Date: Dec. 31, 2009

DESCRIPTION Job Description: Service Technician A Simply Mac Service Technician is required to diligently execute the official Simply Mac Service Center duties described below. The position emphasizes skill-sets in the areas of customer support & relations, software and hardware troubleshooting and resolution, problem diagnosis, and hardware repair and replacement, within a service center environment. The Technician's primary role will be to provide excellent service and support to our many customers. The Technician should have experience in computer troubleshooting and repair, and should be willing and able to absorb more information about, and develop skills pertaining to, diagnosing and repairing computers. The Service Technician constantly works on all Apple computers and products, including: Desktops, Notebooks, iPods, peripherals and accessories. It is paramount that Technicians uphold the highest standards of the company at all times, and exemplify the company's mission statement and core values. The Technician is the company's follow-up contact with the customer, and as such must be proactive in informing customers of the progress of their computer repair while demonstrating excellent customer service skills and communication. The Tecnician must have multi-tasking skills, as they must be able to work concurrently on multiple computers. Core Objective: A Simply Answers Service Technician will deliver thorough and timely computer service while fulfilling the Company Mission Statement and Core Values. DUTIES Customer Service & Relations * Follow Simply Mac's mission statement * Ensure all customers are assisted in a friendly, prompt, professional and ethical manner * Ability to conduct troubleshooting, diagnostcs, and repairs in a manner that reflects our a world-class experience and customer service. Training and Support: * Provide Product troubleshooting, diagnosis, and repair on (but not limited to) the following products: o Mac OSX o iLife Suite o iWork Suite o Microsoft Office o Windows Solutions on OSX o Macbook o Macbook Pro o iBook o Powerbook o iMac o Mac Pro o Power Mac o Mac Mini o iPod Accountability for Daily Operational Activities: (Each Technician Rep will have accountability and ownership in the following areas) * Follow Opening, Daily, and Closing Checklists (to uphold store appearance, cleanliness, and reputability standards) * Conduct Service policies and procedures accurately * Meet Customer Survey standards for communication, timeliness, and quality * Maintain a clean and organized workspace environment * Execute the branch routine * Attend all required meetings * Attend to and work toward Apple Service Technician Certification * Be a positive support and help to sales staff team and management. * Look for opportunities to better the store and the customer experience o Assure the quality experience as per our Mission Statement of our customers * Protect the company against fraudulent and harmful activities * Fulfill the Operational focus - The "Three Fold Focus" as it fits into the company "Big Three" * Other duties as assigned QUALIFICATIONS Required Skills, Abilities, and Knowledge: * Apple & Mac Experience * 35+ hours a week (full time) * Customer Service/Relations Experience * Serivice Experience Preferred * Apple Certified (or an ability to become certified with minimal training) in: o Apple Sales Training Online (ASTO) - Product Professional o Apple Certified Macintosh Technicain (ACMT) * High school diploma * Minimum 1 year of computer service experience preferred * Ability and willingness to learn new products and services in a timely manner * Knowledgable and willing to learn current and future technology and solutions

Senior Pro - Orem, UT

Open Date: Feb. 25, 2009

Close Date: Dec. 31, 2009

DESCRIPTION Position summary: A Simply Mac Senior Pro is required to diligently execute the official Simply Answer's Program and all duties described below. The position emphasizes skill-sets in the areas of customer support & relations, coaching & teaching, staff training, troubleshooting, Q&A, problem resolution, and consulting, within a retail environment. The Senior Pro 's primary role will be to provide training and support to our many customers and the Simply Answers team. The Senior Pro position is a critical role in the company, and requires a well-rounded and determined individual that enjoys taking part in the growth of the company. In addition, this person should have the ability to develop and deliver dynamic training and consulting to individuals and large groups alike. The trainings include, but are not limited to: Community seminar classes, workshops, individual and small group one-on-one and individual product and solution consulting. The Senior Pro position is often the first impression that customers have of Simply Mac; as a result, it is paramount that SAS uphold the highest standards of the company at all times, and exemplify the company's mission statement and core values. Often times this initial contact is a perfect opportunity to recommend and help customers find the products and solutions that will make their computing experience converting and unique; therefore, this position must also understand and be capable of performing the sales process. Core objective: A Senior Pro will ensure delivery of the Simply Answers Program while fulfilling the Company Mission Statement and Core Values. DUTIES Position responsibilities: Customer Service & Relations * Follow Simply Mac's mission statement * Ensure all customers are assisted in a friendly, prompt, professional and ethical manner * Ability to conduct initial troubleshooting, diagnostics, and basic repairs in a manner that reflects our a world-class experience and customer service. Training and Support: * Provide Product and Software coaching & training to customer and staff on (but not limited to) the following products: o Mac OSX o iLife Suite o iWork Suite o Microsoft Office o Windows Solutions on OSX o Aperture o Adobe CS Suite o Final Cut Studio o Motion o Shake o Other Third Party Productivity Apps Such As:  Roxio Toast  Quicken * Provide Coaching and Training to customers in the following general areas: o Managing Digital Life  Music  Photography  Video Content  Documents o Computing Workflows  Business Solutions  Personal Finances  Etc. Development of Staff: * Lead and develop Simply Answers staff to effectively fulfill the Simply Answers Program. * Mentor employees in leadership and sales skills through the company's sales programs- namely the big three of Meetings, Evaluations, and Routines * Motivate, educate, and train employees on how to fulfill Simply Mac's mission statement- namely to exceed customer expectation in friendliness, product knowledge, and salesmanship * Conduct monthly performance evaluations of all employees * Be fully certified and support all HR, Training, Finance, Marketing, and Operational initiatives * Ensure that Simply Mac's employee philosophy is inherent in all management approaches which is that all subordinates feel that their personal success is paramount in the eyes of their direct supervisor. This "caring" management attitude must be evident in all management activities Accountability for Daily Operational Activities: (Each SA Rep will have accountability and ownership in the following areas) * Follow Opening, Daily, and Closing Checklists (to uphold store appearance, cleanliness, and reputability standards) * Conduct Simply Answers Procedures & Routines (without apathy) * Meet Customer Survey standards for coaching, training, and consulting provided * Maintain a clean and organized workspace environment * Execute the branch routine * Attend all required meetings * Attend to and work toward Simply Answers Goals & Progress Program * Weekly Training & Certification Goals & Initiatives * SA Personal Incentive & Routine Incentive Goals * Be a positive support and help to sales staff team and management. * Look for opportunities to better the store and the customer experience * Assure the quality experience as per our Mission Statement of our customers * Obey all Policies and Procedures * Protect the company against fraudulent and harmful activities * Fulfill the Operational focus - The "Three Fold Focus" as it fits into the company "Big Three" * Other duties as assigned QUALIFICATIONS Essential skills and experience: * Apple & Mac Experience * 40+ hours a week (full time) * Customer Service/Relations Experience * Sales Experience Preferred * Experienced & Proficient in Microsoft applications Valued but not required skills and experience: * Apple Certified in: o Apple Sales Training Online (ASTO) - Product Professional o Apple Certified Help Desk Specialist (ACHDS) o Apple Certified Trainer - Pro Products (ACTPP) o Apple Certified Technical Coordinator (ACTS) * Associates Degree * Minimum3 year of retail sales experience preferred * Ability and willingness to learn new products and services in a timely manner * Knowledgeable and willing to learn current and future technology and solutions

Senior Pro - Cottonwood Heights, UT

Open Date: Feb. 25, 2009

Close Date: Dec. 31, 2009

Service Technician - Cottonwood Heights, UT

Open Date: Feb. 25, 2009

Close Date: Dec. 31, 2009

Pro - Colorado Springs, CO

Open Date: Jan. 01, 2009

Close Date: Dec. 31, 2009

DESCRIPTION Position summary: A Simply Mac Pro is required to diligently execute the official Simply Answers Program and all duties described below. The position emphasizes skill-sets in the areas of customer support & relations, coaching & teaching, staff training, troubleshooting, Q&A, problem resolution, and consulting, within a retail environment. The Pro's primary role will be to provide training and support to our many customers. The Pro position is a critical role in the company, and requires a well-rounded and determined individual that enjoys taking part in the growth of the company. The Pro position is often the first impression that customers have of Simply Mac; as a result, it is paramount that Pros uphold the highest standards of the company at all times, and exemplify the company's mission statement and core values. Often times this initial contact is a perfect opportunity to recommend and help customers find the products and solutions that will make their computing experience converting and unique; therefore, this position must also understand and be capable of performing the sales process. Core objective: A Pro will deliver the Simply Answers Program while fulfilling the Company Mission Statement and Core Values. DUTIES Position responsibilities: Customer Service & Relations * Follow Simply Mac's mission statement * Ensure all customers are assisted in a friendly, prompt, professional and ethical manner * Ability to conduct initial troubleshooting, diagnostics, and basic repairs in a manner that reflects our world-class experience and customer service. Training and Support: * Provide Product and Software coaching & training to customer and staff on (but not limited to) the following products: o Mac OSX o iLife Suite o iWork Suite o Microsoft Office o Windows Solutions on OSX o Aperture o Adobe CS Suite o Final Cut Studio o Motion o Shake o Other Third Party Productivity Apps Such As:  Roxio Toast  Quicken * Provide Coaching and Training to customers in the following general areas: o Managing Digital Life  Music  Photography  Video Content  Documents o Computing Workflows  Business Solutions  Personal Finances  Etc. Accountability for Daily Operational Activities: * Follow Opening, Daily, and Closing Checklists (to uphold store appearance, cleanliness, and reputability standards) * Conduct Simply Answers Procedures & Routines (without apathy) * Meet Customer Survey standards for coaching, training, and consulting provided * Maintain a clean and organized workspace environment * Execute the branch routine * Attend all required meetings * Attend to and work toward Simply Answers Goals & Progress Program * Weekly Training & Certification Goals & Initiatives * Personal Incentive & Routine Incentive Goals * Be a positive support and help to sales staff team and management. * Look for opportunities to better the store and the customer experience * Assure the quality experience as per our Mission Statement of our customers * Obey all Policies and Procedures * Protect the company against fraudulent and harmful activities * Fulfill the focus on sales, operations and team development as it pertains to the daily one on ones, weekly meetings and monthly employee evaluations. * Other duties as assigned QUALIFICATIONS Essential skills and experience: * Apple & Mac Experience * 35+ hours a week (full time) * Customer Service/Relations Experience * Sales Experience Preferred * Experienced & Proficient in Microsoft applications Valued but not required skills and experience: * Apple Certified or ability to become certified with minimal training in: o Apple Sales Training Online (ASTO) - Product Professional o Apple Certified Help Desk Specialist (ACHDS) o Apple Certified Trainer - Pro Products (ACTPP) o Apple Certified Technical Coordinator (ACTS) * High school diploma * Minimum1 year of retail sales experience preferred * Ability and willingness to learn new products and services in a timely manner * Knowledgeable and willing to learn current and future technology and solutions Reporting to this position: N/A Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit for long periods of time; use hands and fingers to handle small objects, or feel objects or controls; reach and stretch with hands and arms; balance; stoop; kneel and crawl under desks or in confined spaces; talk and hear. The employee is required to be able to stand and converse for long periods of time. The employee must regularly lift and or move up to 30 pounds while handling inventory. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time, and the ability to adjust focus. * Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level of the work environment is usually low but some construction tools may be used by the employee or in the immediate vicinity of the employee.

Pro - Cottonwood Heights, UT

Open Date: Jan. 01, 2009

Close Date: Dec. 31, 2009

Sales Consultant - Cottonwood Heights, UT

Open Date: Jan. 01, 2009

Close Date: Dec. 31, 2009

DESCRIPTION A Simply Mac Retail Sales Rep is required to diligently execute the official sales program and all duties described below. The position emphasizes skills in the areas of operations, teamwork and sales in a retail environment. The RSR's primary role will be to provide customer service and execute the sales presentations to prospective customers. The RSR position is often the first impression that customers have of Simply Mac; as a result, it is paramount that RSR's uphold at all times and to the highest standards, the company's mission statement and core values. The RSR position is a critical role in the company, and requires a well-rounded and determined individual that will take part in the growth of the company. Core Objective: A Simply Mac RSR is required to diligently and effectively execute the Sales Program of the company and fulfill the Mission Statement and Core Values. DUTIES Meet or Exceed Sales Goals: * Properly greet and conduct sales presentations to all customers following the mystery shopper guidelines, overcoming objections and attaching features and accessories * Look up all existing customers * Report to performance board for daily one on one regarding goal setting for daily and month-to-date Revenue, GP, and Attachment Rates * Maintain a gold standard for personal sales * Fulfill the Sales focus of our Three Fold Focus as it pertains to the Big Three Accountability for Daily Operational Activities: * Execute the branch routine without apathy * Follow opening and closing procedures of the routine to uphold store appearance, cleanliness, merchandise and staffing standards * Attend all required meetings * Assure the quality experience as per our Mission Statement of our customers * Obey all Policies and Procedures * Protect the company against fraudulent and harmful activities * Fulfill the Operational focus of our Three Fold Focus as it pertains to the Big Three * Other duties as assigned Customer Service * Ensure all customers are assisted in a friendly, prompt, professional and ethical manner * Follow Simply Mac's mission statement QUALIFICATIONS Required Skills, Abilities, and Knowledge: * High school diploma * Apple & Mac experience preferred. * Minimum 1 year of retail sales experience * Ability to learn new products and services in a timely manner * Proficient in all Microsoft applications

Sales Consultant - Orem, UT

Open Date: Jan. 01, 2009

Close Date: Dec. 31, 2009

Sales Consultant - Colorado Springs, CO

Open Date: Jan. 01, 2009

Close Date: Dec. 31, 2009