BPM, Lean Six Sigma & Continuous Process Improvement | Process Excellence Network

Why "Social" is a Process Improvement Strategy

Fri, 25 May 2012 04:00:00 GMT

Is social media something that your PR and marketing teams “do” or is it an overall strategy for your business? Here's why process practitioners should also "do" social media. “If the customer can go out and choose [their supplier] they a

Driving Strategic Business Transformation Programs: Measuring What Counts

processexcellencenetwork.com — Thu, 24 May 2012 04:00:00 GMT

Did we move the dials? Learn how Business Execution is transforming the way organizations drive improvement. Lean Six Sigma, Business Transformation, Operational Excellence, Change Management – it doesn’t matter what you call it, if you are in the business of improvement

What Do William Shatner, Conan O’Brien and Process Improvement have in Common?: PEX Advisors: Observations on the Journey

Wed, 23 May 2012 04:00:00 GMT

How simple stories can teach profound lessons about continuous improvement Want to make process improvement change stick? PEX Network advisor Michael Marx describes how to use the power of story telling to teach continuous im

Four Essential Ingredients for Successful Process Improvement

Tue, 22 May 2012 04:00:00 GMT

Coach me if you can! Have you ever dreamt of a checklist that would give you a 95% confidence that your process improvement project is going to be successful? A kind of “Poke Yoke” (mistake proof) execution proces

A Lean Approach to Transformation: Interview with Bryan Robertson, Direct Line

processexcellencenetwork.com — Tue, 22 May 2012 04:00:00 GMT

Many companies are substituting "continuous improvement" with a new term that implies more radical change: "Business Transformation".  In the tough economic climate that companies are operating in at the moment, it seems merely improving is no

Going for Gold: How Top Companies Make High Performance a Daily Discipline

processexcellencenetwork.com — Tue, 22 May 2012 04:00:00 GMT

Thinking correctly under pressure: How do you prepare for tough choices in achieving operational excellence? We typically think of high performance as significant achievement under pressure – the Olympic athlete who wins the gold medal, the football star who scores the winning

Best Practice Report: Centralized Governance of Process Frameworks Works Better

Fri, 18 May 2012 04:00:00 GMT

Ensure one version of the truth Many organizations adopt process frameworks and reference models to re-engineer processes or the organization, in hopes that the standard structure will enable better, more consistent, well-documen

Want to be more Productive? Try Thinking Collaboratively: The Editorial Notebook

Thu, 17 May 2012 04:00:00 GMT

New research suggests that if we are to get the most from our knowledge workers we need to get them collaborating on how they think rather than just on what they’re thinking about, writes Adi Gaskell. Here's why. For decades knowledge management has aimed to take

Nike Strikes Gold with Lean Manufacturing

Wed, 16 May 2012 04:00:00 GMT

The manufacturing operations at sportswear company Nike have been under frequent scrutiny for decades after allegations that it utilised sweatshops to manufacture its products in the 1970's. This negative publicity prompted <a href="http://ethisphere.com/how-nike-is-changing-the

How to Predict the Next “Big Thing”: Lessons From Peter Drucker

Wed, 16 May 2012 04:00:00 GMT

Want to predict future trends that will impact your business? It’s not as difficult as it seems if you know a few essentials. Columnist William Cohen looks at how shifts in demographics have predictable outcomes and represent a major opportunity for those who have the desire and know

Why Business Process Management is more than IT

Tue, 15 May 2012 04:00:00 GMT

BPM and Continuous Improvement Go Hand in Hand Business process management (BPM) programme  combines two of the most essential competencies for a sustainable bu

The BPM Elephant in the Room: When IT and the Business Both Have Blinders On: BPM Straight Up - Separating Fact from Fiction

Mon, 14 May 2012 04:00:00 GMT

What Does an Elephant Look Like? It Depends on Perspective! Every group within a business has different priorities and their own perspective on how it all fits together, writes columnist Dan Morris. So, how do you build a pic

Redesigning Processes to Deliver the Ultimate in Customer Experience

processexcellencenetwork.com — Mon, 14 May 2012 04:00:00 GMT

New Rules for Telecommunications in an Era of Apps

Fri, 11 May 2012 04:00:00 GMT

Companies within the Nordic region have typically lead the way in telecommunciations. But lately there’s been a lot of "Apps" and "Apples" around adding to the ever increasing complexity and competitive pressure on the industry. So just where is the telecoms indus

The Eight Habits of Effective Process Excellence Leaders: Lean for Services

Thu, 10 May 2012 04:00:00 GMT

A lot is written about process excellence, writes columnist Debashis Sarkar, but one area that has not been covered in much detail  is what actually makes a great process excellence leader? It’s not about the tools, he says. Here are the eight habits of effective leaders. </

Lean Six Sigma in one of the Middle East’s Fastest Growing Companies

Tue, 08 May 2012 04:00:00 GMT

  The IMF forecasts growth in the Middle East to top 4% this year, according to a recent Bloomberg newswir

Holy Change, Batman! The Six Essential Tools Every Change Agent Needs: Street Smarts for Change Management

Tue, 08 May 2012 04:00:00 GMT

Instead of fighting crime, some of us fight broken processes, waste, inefficiencies, and morale issues. Here Jeff Cole details the tools every change agent should have at their disposal. A highlight of my misspent youth was the first time I saw the television show

Stepping Process and Operational Management Up a Gear

processexcellencenetwork.com — Fri, 04 May 2012 04:00:00 GMT

Why Candid Feedback Might Not Occur: The Editorial Notebook

Thu, 03 May 2012 04:00:00 GMT

Achieving continuous improvement in a process is easy when you’re dealing with inanimate objects.  If you spend less money or stop wasting raw material they won’t get upset or complain of hurt feelings.  Yet when it comes to giving negative feedback to a fellow

Build a Compelling Case for Change: Aligning Strategy with Action

processexcellencenetwork.com — Thu, 03 May 2012 04:00:00 GMT

Linking process improvement objectives with both top-line corporate strategy and bottom-line action Many process improvement programs fail because they aren’t clearly aligned— and ultimately measured— against compelling key performance indicators (KPIs). All too often,

Not Hitting Your Targets? 3 Reasons You Need to Blame Processes, Not People

Wed, 02 May 2012 04:00:00 GMT

The best way to hit your targets – focus on the process Not hitting your numbers this month? Don’t blame other staff, it’s time to look at how your processes either support or limit your results. <

The Big Data Path to Exceptional Customer Experience: The Editorial Notebook

Tue, 01 May 2012 04:00:00 GMT

At the 13 th annual PEX Week Europe  event this week big data was a constant theme as speakers regaled the audience with stories of how the flood of data now available to process professionals can help them deliver the contin

There’s a Hole in Our Boat, Captain – Why Tuning into Small Problems May Save Your Business

Mon, 30 Apr 2012 04:00:00 GMT

Look out for clues to understand what you can't see Do you run Kaizen events to address workplace problems? If you’re only focusing on what you can see, you might not be getting at the real root causes. Contributor

Achieving Breakthrough Performance in Manufacturing