Photographic highlights from PEX Week Europe 2013 Awards

Fri, 10 May 2013 04:00:00 GMT

Amid much cheering, champagne swilling and merriment, PEX Network’s European award winners were announced during last week's annual PEX Week Europe conference in London. (Full list available

5 essential questions to ask yourself when selecting Business Process Management (BPM) software

Thu, 09 May 2013 04:00:00 GMT

Business process management (BPM) software can prove a highly useful tool for all sorts of organisations, helping with the design, automation and deployment of various procedures and workflows. The introduction of such systems is a big step for a company, so it can pay to pose some

Is your business 'appy? 3 examples of apps revolutionising customer service

Tue, 07 May 2013 04:00:00 GMT

The app is an increasingly pervasive business tool - creating new consumer touch-points and accessibility, cementing brand loyalty and turning the smartphone into a payment terminal. But what does it mean for process when apps replace people? PEX Network taps into this debate by l

How to harness the power of process innovation

Fri, 03 May 2013 04:00:00 GMT

Process innovation – changes to the way our processes work - is important to all organisations, because it enables you to do things in new, better and often exciting ways. So, how do we make process innovation systematic? We often change our processes in response to

“IT is spawned from Beelzebub’s ballsack” – Ellis Watson talks process management

Thu, 02 May 2013 04:00:00 GMT

He’s held leadership positions at Syco, John Menzies and the Trinity Mirror Group. He counts Rupert Murdoch, Simon Cowell, and phone-hacking villains Andy Coulson and Rebekah Brooks as former colleagues. Sam Miranda reports as Ellis Watson ruffles feathers at

Tue, 02 Apr 2013 04:00:00 GMT

How easy would life be if we only ever had one option? Remember Henry Ford? OK, I'll have a black one Mr. Ford - thanks very much, next please. Sometime life is complicated and throws up more than one option, particularly for processes. For example, in the morning I h

Unconventional approaches that can lead to breakthrough innovation

Mon, 01 Apr 2013 04:00:00 GMT

Looking to achieve breakthrough innovation? Sometimes the answer lies in an unconventional approach. Contributor Robin Barnwell describes a couple of approaches that have worked well for him.

5 communication tips to make process change smoother

Thu, 31 Jan 2013 05:00:00 GMT

Believe it or not, process excellence is not all about systems - it is about people. And unlike machines or other system components, people need higher levels

When do you know a practice is truly ‘best’?

Mon, 28 Jan 2013 05:00:00 GMT

There is no practice that is best for all organizations or in every situation, writes contributor Chris Gardner. So how do you decide what best practice actually is? Business practitioners often use the term “best practices” when discussing improvement in

Is BPM A Dirty Word?

Thu, 24 Jan 2013 05:00:00 GMT

It has become increasingly popular these days to bash BPM and, in particular, to propose that BPM is dead. Whilst not wishing to sit in my glass house and throw stones

6 Essential ingredients of Six Sigma deployment

Wed, 23 Jan 2013 05:00:00 GMT

Many organizations fail to properly structure and support continuous improvement initiatives, writes contributor Shady El Safty. If you want to succeed, here are 6 factors you can't afford to ignore.

Are you becoming obsolete or giving your customers what they need?

Mon, 21 Jan 2013 05:00:00 GMT

When I was a student one of my favourite pastimes was browsing through CD shops. I would spend many a spare hour doing so. Fast forward 15 years and CD shops are now almost co

Process, learning & the division of labour

Fri, 18 Jan 2013 05:00:00 GMT

With every piece of new work or indeed any new experience we undertake in our lives we go through a process of learning. We may watch the task, repeat the task, read about the task - there are many different ways of learning how to do something and a thousand scholarly scientific

Strategic thinking for business reality

Thu, 17 Jan 2013 05:00:00 GMT

Part 1: Translating Management Objectives in Practice – Credit Agricole Corporate & Investment Bank (CA-CIB) Case Study

5 steps to demonstrate the value of process excellence

Thu, 17 Jan 2013 05:00:00 GMT

Part 2: Translating Management Objectives in Practice – Credit Agricole Corporate & Investment Bank (CA-CIB) Case Study Got stakeholders who are not convinced of

Communicating the vision: Conducting a “process PR” campaign”

Thu, 17 Jan 2013 05:00:00 GMT

Part 3: Translating Management Objectives in Practice – Credit Agricole Corporate & Investment Bank (CA-CIB) Case Study How you communicate about your process

Why you must move beyond “pockets of excellence”

Mon, 07 Jan 2013 05:00:00 GMT

Do you have pockets of process excellence but no coordinated approach? For sustained results, writes contributor Jeff Varney, process management MUST be a team sport.

Business Process Management (BPM): Does your initiative deliver strategic value?

Fri, 04 Jan 2013 05:00:00 GMT

Five critical success factors you should assess Many organizations have derived less value than they could from their BPM endeavors because they fail to understand all of the key elements of effective BPM, writes contributor

"Five Whys" applied to excuses for not doing quality improvement

Wed, 02 Jan 2013 05:00:00 GMT

Starting quality improvement initiatives in any organization is a difficult task. In addition to the many internal and external obstac

4 of the hottest technology trends shaping Business Process Management

Wed, 02 Jan 2013 05:00:00 GMT

New trends in technology across the globe are taking over this year and causing firms to change how they work. Here are four key trends that will continue to make an impact in 2013:

5 things Google trends reveals about IT and process excellence

Tue, 01 Jan 2013 05:00:00 GMT

Each year search engine giant Google publishes its year end Zeitgeist, a compendium of the search terms that captured the spirit of the year. Not surprisingly, celebrities and major news events figure high on that list. However, if you plug IT and process excellence terms into Google

12 days of Christmas: a Kano analysis

Tue, 18 Dec 2012 05:00:00 GMT

Less than a week left to go before Christmas….and if the thought of purchasing an ill-conceived gift for your loved ones fills you with dread here’

Double LEAN Six Sigma – A Structure for Applying Lean Six Sigma

Mon, 17 Dec 2012 05:00:00 GMT

You’ve heard of Lean. You’ve heard of Lean Six Sigma. But have you heard of the “Double Lean” approach? Here Mark Gherson describes what it is and argues that it is more prescriptive and easier to use than DMAIC. Editor's note: This

Business Process Management 101: Decoding the jargon

Thu, 13 Dec 2012 05:00:00 GMT

When you first start out in process improvement, you might feel like everyone around you is speaking a strange form of Klingon. There are lots of acronyms to content with as well as unfamiliar and technically-laden terminology. If you’re feeling a bit bewildered by it all

4 attributes of successful IT professionals

Thu, 13 Dec 2012 05:00:00 GMT

After several years of stagnant economic growth where companies kept a watchful eye on all costs, there are some signs that, at least for IT organizations, the ice is beginning to thaw. A recent

Wed, 05 Dec 2012 05:00:00 GMT

I've worked with the ITIL framework for 12 years now and have watched with interest the changes that have occurred from version 1 to (the current) version 3. For t

5 strategies to reduce costs and increase efficiency in pharmaceutical R&D

Wed, 05 Dec 2012 05:00:00 GMT

The pharmaceutical industry has come a long way since the first drug store reportedly opened in Baghdad in the 8 th century. The re

Technology: Enabler or inhibitor of improvement?

Tue, 04 Dec 2012 05:00:00 GMT

For those practitioners that are not paying attention, emerging technology is playing a major role in reshaping the playing field of continuous improvement. Many organi

Continuous Improvement: 4 factors that make a Continuous Improvement program successful

Sat, 01 Dec 2012 05:00:00 GMT

Continuous Improvement is the on-going effort to improve products, services and processes by making small, incremental improvements within a business. It is based on the belief that these incremental changes will add up to major improvements over time and it is as much about tactics

Do you take a “pop soloist” or “jazz orchestra” approach to business transformation?

Thu, 29 Nov 2012 05:00:00 GMT

Forrester report argues process professionals and IT need to work more closely together Love them or loathe them, there's no escaping the fact that the IT department supports the infrastructure that underpins many of

What a chef can teach you about process and efficiency

Thu, 22 Nov 2012 05:00:00 GMT

In a previous incarnation I used to own a cafe. I never ceased to be amazed by the chefs that worked for me. Here we would be on a Saturday lunchtime, packed to the gunnels and one chef

The "Nexus of Forces" grips business

Wed, 21 Nov 2012 05:00:00 GMT

The “perfect storm” of technology changes is coming together and will reshape every business on the planet, writes Ian Got

Why random acts of improvement might be hazardous to your health

Tue, 20 Nov 2012 05:00:00 GMT

Save us from good intentions Improvement activities can be implemented without explicitly th

Continuous improvement by passion or fashion?

Mon, 19 Nov 2012 05:00:00 GMT

When some companies embark on process improvement they launch a process improvement tool like Kaizen, Six Sigma, or Lean. More often than not, these methodologies are introduced with as much fanfare as a political campaign: new departments are created, specialists are hired, and a

10 easy steps to documenting your business procedures

Fri, 16 Nov 2012 05:00:00 GMT

Processes. Love ‘em or loathe them, we can’t live without them. They are part of everything we do in our lives and in business. But often we take our business processes for g

IT knows best? Not likely…

Wed, 14 Nov 2012 05:00:00 GMT

Six steps to bridge the IT and Business divide Most solutions produced by IT are software packages that have all the bells and whistles in them typically selected from software vendors that claim they’ve followed &ldquo

Operational Excellence in the office: Nine guidelines for creating flow

Tue, 13 Nov 2012 05:00:00 GMT

It is commonly thought that Operational Excellence is only relevant in manufacturing or on the shop floor. In the office, we usually don't think about activities and flow. Management receives information and coordinates providing the service – or information – to

Abstraction factor analysis improves product and software development

Mon, 12 Nov 2012 05:00:00 GMT

How a new approach to product and software development can help you keep projects on track Many professional, knowledge-base

Many companies focusing on “wrong” metrics for BPM projects, according to Forrester Report

Thu, 08 Nov 2012 05:00:00 GMT

Are you still focusing on quality and productivity to measure the success of your BPM project or programme? If so, that may not be enough, according to a new Forrester report. Here’s why.

Mon, 29 Oct 2012 04:00:00 GMT

As schoolchildren prepare to impersonate ghosts, goblins and gnomes in the lead up to Halloween on October 31, we thought we’d compile a list of 5 process ghouls

7 lessons from a process project failure

Fri, 26 Oct 2012 04:00:00 GMT

Success or failure can be bizarrely subjective sometimes - mostly due to complete ignorance of what a process project should achieve. I recently worked on a process project that I consid

Seven quality tools you shouldn't live without

Wed, 24 Oct 2012 04:00:00 GMT

Even highly qualified personnel balk at the idea of using sophisticated quality tools such as Design of experiment; hypothesis testing or multivariate analysis, says Sudeshna Banerjee. The good news is that most quality related issues can be resolved with these Seven Ba

Motivate me! How external standards can galvanize process management

Mon, 22 Oct 2012 04:00:00 GMT

Maintaining motivation throughout process change is often very difficult. Best-practice organizations go further and garner motivation from external influences

3 Steps to turning negative customer feedback around

Wed, 17 Oct 2012 04:00:00 GMT

There’s no escaping it. At some point or another, or maybe in waves, your business will get complaints, poor customer reviews, and/or negative feedback. Small businesses and major

Four steps to define and develop services for a Business Process Center of Excellence

Tue, 16 Oct 2012 04:00:00 GMT

Defining core ‘Services’ can go a long way in communicating the value of Business Process Center of Excellence, says Rohan Bhattacharjee. Here's why. In this highly volatile economic climate, businesses today want to be surer about their investments and in t

Quality workers strike at Apple iPhone manufacturing plant, according to advocacy group

Tue, 09 Oct 2012 04:00:00 GMT

What’s going on at the Apple iPhone manufacturing plant? According to reports from China Labor Watch (CLW) – a New York-based advocacy group that monitors working conditions in China’s factories – over 3000 workers downed tools late last week over various

Four ways to improve how you improve

Thu, 04 Oct 2012 04:00:00 GMT

We know what it takes to make continuous improvement a success – so why do so many deployments fail? The critical success factors for the deployment and sustainment of continuous improvement initiatives are well establishe

How do you balance short term and long term performance?

Wed, 03 Oct 2012 04:00:00 GMT

Best-practice organizations use competencies to enhance performance today and prepare for the future A competency model is a set of skills, a body of knowledge, or a combination of abilities that employees need to perform a job w

Business Process Management: The great certification debate

Wed, 03 Oct 2012 04:00:00 GMT

Business Process Management (BPM) certifications are offered by a number of vendors, non profit organizations, and consultancies and are often seen as the first s

7 Approaches of Doom for Process Improvement

Tue, 02 Oct 2012 04:00:00 GMT

When it comes to improving the way a company operates, there can be many approaches to tackling the problems. However, when it comes to failure there are seven tried and tested routes that will fast-track you to failure. Here they are:

Business Process Management (BPM) Resources on PEXNetwork.com

Tue, 04 Sep 2012 04:00:00 GMT

Welcome to PEX Network.com’s Business Process Management (BPM) resource center. Here you get the low down on what it takes to make BPM successful as well as access free process-related resources like webinars, podcasts, case studies and more. Whether you’re just getting

Five essential ingredients for a quality culture

Thu, 30 Aug 2012 04:00:00 GMT

" Quality lies in culture. Values are what constitute True Quality " Over the last few decades quality and productivity have surfaced as a major areas of concern for businesses. With the reduction of geographical barriers and the pressures of compe

Losing momentum? 3 Reasons Process Excellence Fails to Sustain

Mon, 27 Aug 2012 04:00:00 GMT

Been doing continuous improvement for a while? Senior management losing interest? 3 common reasons that your process excellence initiative might be starting to wane (and what you can do about it). Much has been written about implementing

Energy Companies Realize Environmental and Economic Benefit Through Process Excellence

Fri, 24 Aug 2012 04:00:00 GMT

Consumers and politicians want energy supplies that are safe, environmentally friendly and inexpensive. Oil and gas extraction and processing are under increasing pressure to meet those demands. But in a world where those aims often appear to be in conflict can the energy bosses

6 Time Management Tips for Project Managers

Thu, 23 Aug 2012 04:00:00 GMT

To be a successful project manager you must be able to manage your time well. The best project managers ensure they are productive for most of their time and avoid time-wasters at all costs. Here are some tips that can help you manage your time more effectively.

Show Me the Money! Calculating the Value of Project Benefits

Tue, 14 Aug 2012 04:00:00 GMT

Want to convince your stakeholders of the value of process improvement? Here's how you can show your business the money. In my many years as a Project Manager, both for Six Sigma and non Six Sigma Projects, some of the most contentious, interesting and heated deba

5 Killer Mistakes Project Managers Make

Wed, 08 Aug 2012 04:00:00 GMT

Successful Project Management is Not Rocket Science Want to ensure the success of your latest Lean Six Sigma or BPM project? The principles of project management are the same whether you're ru

Best Practice Report: 8 Key Areas for Measuring Quality Effectively

Thu, 02 Aug 2012 04:00:00 GMT

Foundational and Emerging Practices in Quality Measurement Are you really as good as you think you are? An enterprise-wide quality measurement program can help you assess just how effective your key processes are. Here are 8

Want to Enhance Your Project Performance Metrics? Guide to EVM and Control Charts

Wed, 01 Aug 2012 04:00:00 GMT

Want to know how your process improvement project is progressing? Here’s how to use Earned Value Management and Control Charts to monitor how well you’re doing. Earned Value Management (EVM) is a project management technique for measuring project performance and

5 Ways to Convince People Change is Good (or at Least Not TOO Bad)

Wed, 25 Jul 2012 04:00:00 GMT

“If you want to make enemies, try to change something,” once said former US President Woodrow Wilson. Anyone who has ever been involved in process improvement would probably agree with Wilson’s statement. Change in an organization doesn’t come easy –

10 Tips for Career Development in Process Improvement

Wed, 25 Jul 2012 04:00:00 GMT

Responsibility for your career development rests on your shoulders. Want to develop a successful career in process improvement? 10 tips on how you can make it happen from Shady El Safty, Quality Manager a

Why Six Sigma Practitioners Need More than Just Certificates

Mon, 23 Jul 2012 04:00:00 GMT

Many Six Sigma project failures have more to do with support and people skills rather than technical deficiencies, writes Sudeshna Banerjee. That’s why a Six Sigma certification is only as good as the relevant experience to back it up. Here’s how to get the most out of a traini

Taking Reality Seriously: Towards More Self Regulating Management at Statoil

Fri, 20 Jul 2012 04:00:00 GMT

There's often a gap between what leadership says it wants and the types of behaviours that their management processes actually encourage, writes Bjarte Bogsnes. Here's the story of how Statoil started to close that gap. At Statoil, we try to take rea

Process Frameworks and Models: Adopt First, Adapt Later

Mon, 09 Jul 2012 04:00:00 GMT

Stick with the standard until you know where changes need to be made Looking at adopting a process framework? Be careful about customizing it too soon, argues APQC's John Tesmer. Here's why. Process fr

5 Ways to Use Social Media to Drive Process Improvement

Thu, 05 Jul 2012 04:00:00 GMT

Forrester believe that mobile computing and social media are two technologies that will fundamentally change how we operate. They will ch

Quality management delivers £90 billion to the UK economy, claims new research

Wed, 04 Jul 2012 04:00:00 GMT

Trying to demonstrate to your leadership team the value of focusing on quality? Process professionals have long known that techniques like Six Sigma and Lean - which focus on improving quality and increasing efficiency – can achieve remarkable results in terms of reducing cost,

10 Essential Characteristics of an Effective Six Sigma Practitioner

Mon, 02 Jul 2012 04:00:00 GMT

Looking to hire a Six Sigma practitioner? Here are the top ten characteristics you need to look out for, according to Sudeshna Banerjee. Most Six Sigma practitioners in my professional circle love their job and their entry into the field has been planned by obtaining the ne

3 Principles to Get Workers To Drive Improvements

Fri, 22 Jun 2012 04:00:00 GMT

In the drive to efficiency and operational improvements, would anybody be crazy enough to propose a change that would eliminate their own job? In his latest post on HBR, Brad Power, looks

Business Process Improvement: 10 Steps to Dealing with People Challenges

Thu, 21 Jun 2012 04:00:00 GMT

We often hear in the quality improvement literature the following expression: “It's the Process, Not the People" [1]. But with some quality improvement (QI) teams that are experiencing difficulties it is the people that are causing the problem not the process. What is a

Does Your Company Take a Tortoise or Hare Approach to CI?

Mon, 18 Jun 2012 04:00:00 GMT

How to achieve sustainable success The story of the tortoise and the hare has some important lessons for continuous improvement, argues contributor Subikash Roy. Are you working in a sustainable way to support your company

Seven Habits of Highly Ineffective People

Mon, 18 Jun 2012 04:00:00 GMT

PEX leader are required to wear a variety of hats combing iimpressive technical knowledge with the ability to inspire and lead people through what can challenging circumstances. While all leaders might like to be a fusion of the visionary Steve Jo

Are Your Performance Targets Distracting You From What REALLY Matters?

Thu, 14 Jun 2012 04:00:00 GMT

The visibility into performance that is provided from performance dashboards and scorecards is a mixed blessing that can often result in unintended behaviors, writes contributor Wallace Stump. Is your organization paying attention to the wrong things? I love the scen

5 Skills Every Lean Manager Needs

Fri, 08 Jun 2012 04:00:00 GMT

Lean supervisors are often the key cogs in the process improvement machinery. They sit on the border between management and the coal face, dealing with issues as they arrive and helping those in their charge deliver the improvements required. Mike Wroblewski, director of the K

Planning Change is Easy, Making Sure it Sticks Is Not

Tue, 05 Jun 2012 04:00:00 GMT

A Six Part Framework to Embed Change Look around any ‘change’ library and you will find tonnes of literature on planning change and its first phase implementation, writes contributor Arnab Banerjee. But

Four Key Process Improvement Techniques for Services

Mon, 04 Jun 2012 04:00:00 GMT

Service industries have some unique features that mean some of the normal tools of process improvement are more appropriate than others, says contributor Abhishek Soni. Here are four techniques you should consider using to improve processes in the service industry. The ser

Report: When Does Business Process Management (BPM) Become a C-level Concern?

Fri, 01 Jun 2012 04:00:00 GMT

Is Business Process Management (BPM) a C-level concern for you? Earlier this year Gartner published a report outlining 5 reasons why BPM projects

Why It’s Time for Technology-Enabled Continuous Improvement

Fri, 01 Jun 2012 04:00:00 GMT

Workplaces today are complex, global networks, writes contributor Terry Burton, and that demands a different kind of approach to continuous improvement. Here’s why the future is about technology-enabled continuous improvement and what that would look like.

Four Secrets for Leading Successful Change

Thu, 31 May 2012 04:00:00 GMT

Changing an organization’s entrenched culture is not a simple task, writes contributor John Moran. But if you want to make changes stick you need to get into the culture. Here are the four things you need to think about. Sometimes when we learn the tools of process i

Four Essential Ingredients for Successful Process Improvement

Tue, 22 May 2012 04:00:00 GMT

Coach me if you can! Have you ever dreamt of a checklist that would give you a 95% confidence that your process improvement project is going to be successful? A kind of “Poke Yoke” (mistake proof) execution proces

BPM, Lean Six Sigma & Continuous Process Improvement | Process Excellence Network

How too much process is killing innovation

3 reasons Business Process Management is becoming more important

Exiting the financial quagmire: Using Six Sigma to reduce operational risk in financial services

High Pressure PEX: Transforming the patient experience when every second counts

8 process fundamentals (and how they can help you assess your business process maturity)

Will NFC and mobile payments revolutionise customer brand loyalty?

Is US manufacturing on the rise?

Photographic highlights from PEX Week Europe 2013 Awards

5 essential questions to ask yourself when selecting Business Process Management (BPM) software

Is your business 'appy? 3 examples of apps revolutionising customer service

How to harness the power of process innovation

“IT is spawned from Beelzebub’s ballsack” – Ellis Watson talks process management

Unconventional approaches that can lead to breakthrough innovation

5 communication tips to make process change smoother

When do you know a practice is truly ‘best’?

Is BPM A Dirty Word?

6 Essential ingredients of Six Sigma deployment

Are you becoming obsolete or giving your customers what they need?

Process, learning & the division of labour

Strategic thinking for business reality

5 steps to demonstrate the value of process excellence

Communicating the vision: Conducting a “process PR” campaign”

Why you must move beyond “pockets of excellence”

Business Process Management (BPM): Does your initiative deliver strategic value?

"Five Whys" applied to excuses for not doing quality improvement

4 of the hottest technology trends shaping Business Process Management

5 things Google trends reveals about IT and process excellence

12 days of Christmas: a Kano analysis

Double LEAN Six Sigma – A Structure for Applying Lean Six Sigma

Business Process Management 101: Decoding the jargon

4 attributes of successful IT professionals

5 strategies to reduce costs and increase efficiency in pharmaceutical R&D

Technology: Enabler or inhibitor of improvement?

Continuous Improvement: 4 factors that make a Continuous Improvement program successful

Do you take a “pop soloist” or “jazz orchestra” approach to business transformation?

What a chef can teach you about process and efficiency

The "Nexus of Forces" grips business

Why random acts of improvement might be hazardous to your health

Continuous improvement by passion or fashion?

10 easy steps to documenting your business procedures

IT knows best? Not likely…

Operational Excellence in the office: Nine guidelines for creating flow

Abstraction factor analysis improves product and software development

Many companies focusing on “wrong” metrics for BPM projects, according to Forrester Report

7 lessons from a process project failure

Seven quality tools you shouldn't live without

Motivate me! How external standards can galvanize process management

3 Steps to turning negative customer feedback around

Four steps to define and develop services for a Business Process Center of Excellence

Quality workers strike at Apple iPhone manufacturing plant, according to advocacy group

Four ways to improve how you improve

How do you balance short term and long term performance?

Business Process Management: The great certification debate

7 Approaches of Doom for Process Improvement

Business Process Management (BPM) Resources on PEXNetwork.com

Five essential ingredients for a quality culture

Losing momentum? 3 Reasons Process Excellence Fails to Sustain

Energy Companies Realize Environmental and Economic Benefit Through Process Excellence

6 Time Management Tips for Project Managers

Show Me the Money! Calculating the Value of Project Benefits

5 Killer Mistakes Project Managers Make

Best Practice Report: 8 Key Areas for Measuring Quality Effectively

Want to Enhance Your Project Performance Metrics? Guide to EVM and Control Charts

5 Ways to Convince People Change is Good (or at Least Not TOO Bad)

10 Tips for Career Development in Process Improvement

Why Six Sigma Practitioners Need More than Just Certificates

Taking Reality Seriously: Towards More Self Regulating Management at Statoil

Process Frameworks and Models: Adopt First, Adapt Later

5 Ways to Use Social Media to Drive Process Improvement

Quality management delivers £90 billion to the UK economy, claims new research

10 Essential Characteristics of an Effective Six Sigma Practitioner

3 Principles to Get Workers To Drive Improvements

Business Process Improvement: 10 Steps to Dealing with People Challenges

Does Your Company Take a Tortoise or Hare Approach to CI?

Seven Habits of Highly Ineffective People

Are Your Performance Targets Distracting You From What REALLY Matters?

5 Skills Every Lean Manager Needs

Planning Change is Easy, Making Sure it Sticks Is Not

Four Key Process Improvement Techniques for Services