We are looking for brilliant minds to join the Skype revolution. In particular, those who have the passion, drive and dedication required to continue delighting our users and giving them a great experience.

Overview:

The individual will contribute to the strategic thinking of Skype's business in EMEA, which is Skype's largest region in terms of markets (120+) and revenues as well as for the Mobile Business Unit which has the potential to make Mobile a significant access point to complement desktop.

Specifically, the individual will need to work across the EMEA and Mobile Business Units under the guidance of the GM to ensure that there is a robust planning process in place to deliver on the company's three year strategic plan and to ensure that the appropriate presentations and documents are prepared to support both areas. Additionally, it will be important for the individual to make significant contributions around the strategic focus and vision within EMEA as well as Mobile.

A critical part of the role will be to provide leadership within the EMEA team and Mobile Business Units on business planning and to work closely with the Consumer and Skype for Business teams. The individual will also need to engage with and leverage support from Finance, HR, Technologies, Strategy, Communications, and Legal and Government Relations.

Key metrics will include growth in new users, paid conversions, reduction in customer churn, brand awareness, and brand consideration. Lastly, the individual will have a key role on the budgeting and managing for the EMEA and Mobile P&L's.

Specific Responsibilities:

Provide input on an EMEA and Mobile vision and strategy around marketing, sales, PR, and brand in line with the overall company strategy.
Develop and manage a business planning process across EMEA and Mobile to ensure that as the business grows, there are robust processes and communications in place to ensure that that the two areas are providing the necessary information that the business requires
Be responsible for driving the preparation and subsequent management of the EMEA and Mobile budgets
Work closely with Consumer, Mobile, and Skype for Business business units to plan for the introduction of new products and help prioritise future development for the company roadmap
Be a key interface with the various support areas of the business including Finance, Legal, Technologies, and Customer Support

Specific Skills and Profile Needed:

Have strong experience in business planning for an operational area/business unit
Have a global perspective and experience in working across multiple markets
Have relevant strategic planning experience to be able to prepare strategy documents and frameworks
Experience in managing P&Ls
Reflect a good balance between entrepreneurial/start-up experience as well as working in larger, more structured environments
From an industry perspective, have experience of a fast growth, global consumer technology environment
Ability to move between big picture, strategic thinking and more tactical details of the business; be a good problem solver
Have good communication skills with the ability to bring people with him/her from a variety of functional areas
Be culturally sensitive and have experience in working across a variety of countries and regions
Demonstrate an ability to work in a matrix environment both in terms of being managed in one as well as managing teams in a matrix orientation
Have a real passion for Skype brand, experience and future potential

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The influence of this role is high, liaising regularly with Skype's most senior leaders. Advice is given to all these groups directly on either proactive communications or reactive communications to deal with issues that arise.

Key Responsibilities
• Ownership of Skype's entire internal communications and employee engagement agenda and associated communication channels.
• From a communications perspective ownership of the interface between Skype and its eBay parent, ensuring that required enterprise wide communications are delivered as required.

Pre-requisite Knowledge, Skills and Experience
• The individual should have a substantial amount of pure internal communications experience in a complex, and ideally fast moving, organisation.
• They should have proven experience of influencing stakeholders and proactively organizing and implementing innovative communication strategies.
• Whilst experience of communications management within a software company or similar is desirable it is not prerequisite.
• Experience of change communications and management.
• Experience of working with HR or Corporate Communications functions on internal communications.

Behaviours
We are looking for someone who can demonstrate that they:
• Can bring innovation and creativity to our internal communications
• Can confidently deal with all types of communications, from strategic (mission, vision, strategy and values) to tactical (BAU updates etc)
• Have solid understanding of new communication environments such as web and intranet
• Are excellent communicator's with solid writing ability, as you will have significant responsibility for writing and editing in-house communications.
• Can build relationships and get buy in and engage with a wide range of people.
• Can impact and influence at a senior level and with peers.
• Excellent organisation skills, able to build and deliver complex communications agendas.
• A self starter, reliable, enthusiastic and have a 'can do' approach.
• Experience of working in a multiple site organization with international experience.
• Have a sense of urgency to get things done.
• Can earn credibility and gain respect through applying professional knowledge
• Show tolerance for stress, ambiguity and change.
• Have excellent written and verbal presentation skills
• Confident in making difficult judgments
• Can be trusted with confidential information
• Experience of persuading senior partners and successfully handling extremely sensitive issues.
• Excellent, inclusive communication skills

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Key Responsibilities
• Responsible for developing and setting global brand guidelines across all our marketing activities in the core business segments of Consumer, Business & Mobile
• Create product naming architectures with a clear taxonomy
• Management of our global agency strategy
• Deliver Online and Offline creative assets which can be adapted to local market needs within a consistent framework
• Recommend and manage all key event driven campaigns within the consumer business to deliver business unit revenue goals
• Develop global marketing tools and best practices
• Support overall consumer acquisition, retention and satisfaction goals

Pre-requisite Knowledge, Skills and Experience
• Strong people and organisational skills
• Ability to manage globally across a matrix organisation and work cross-functionally
• Experience in managing brand strategy in a blue-chip background with a recognised brand
• Through understanding of online and offline consumer marketing strategies
• Self starter with excellent communication skills, solutions oriented, creative & innovative
• Ability to turn insight into clear marketing strategies
• Passionate about the brand, you will be creative and innovative with a track record of delivering high profile, successful campaigns which demonstrate clear ROI

Desirable functional/technical skills
• The employer requires someone who demonstrates the competencies normally associated with 5 years experience in managing a large brand
• Expertise in agency management
• Creative/ strategic thinker
• Strong project management skills

Behaviours
• A clear thinking brand leader who can resolve conflicts positively
• Entrepreneurial motivation, with a willingness to roll your sleeves up
• A passion for the Skype brand and an understanding of our customers

Qualifications
• BSc./MBA
• Formal Project/Product management training

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The bright spark Skype are looking to hire will have a flair for technology and be crazy about Skype and the customer experience. This self-starter must be able to work well with all levels of the business hierarchy; possess excellent presentation skills (both written and oral) and be an enthusiastic and persuasive communicator.

Skype aren't just looking for a numbers person but, and individual that can be totally focused on the customer experience (web & client) whilst, working to tight deadlines and managing internal stakeholder expectations.

Key Responsibilities
• To drive website optimisation recommendations through actionable insights based on data analysis.
• To manage KPI dashboard production (daily, weekly, monthly) and development with key internal business stakeholders on an ongoing basis. This includes (but is not limited to) regular communication on key business metrics to the appropriate audiences in order to keep them informed and involved.
• To assist with the planning and execution of analytics and optimisation initiatives and routinely audit the web tracking data to provide recommendations and best practice for data collection and web tagging.
• To present analysis and findings on the key customer journey's to internal stakeholders and senior staff.
• To reconcile new web analytics data with legacy systems and develop traffic forecasts based on the synergy.
• To assist in vendor management periodically by monitoring usage fees and new product recommendations.

Pre-requisite Knowledge, Skills and Experience
• Highly numerate with extensive use of more than one web analytics software packages across the full product lifecycle.
• Proven track record of improving website conversion through analysis and iterative investigation.
• Basic understanding of Skype business model and peer-to-peer proposition.
• Understanding of data warehouse fundamentals combined with business intelligence software analysis tools.
• Marketing campaign performance evaluation and exposure to Channel promotions (paid search, SEO, affiliates, etc) crucial.
• Web technology fundamentals along with the evolving applications using in page design.

Desirable functional / technical skills
• Ability to interrogate DW using SQL Server
• Intermediate level of understand for HTML
• Exposure / Use of SASS/SPSS software
• Use of OLAP tools such as Business Objects / Cognos
• A/B testing experience

Values
• User Focused & Humble
• Disruptive & Fun
• Fast & Decisive
• Respectful & Honest

Behaviours
• Excellent communication/presentation skills
• Excellent organizational and documentation skills
• Level of independent judgment required when making decisions/solving problems
• Proven ability to manage to deadlines and meet cost constraints.

Qualifications
• Bachelor's degree (preferably with some numerical bent)

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