http://www.ebizq.net/blogs/insurance/ The purpose of the SMA blog is create a dialogue around insurance transformation; launching a different perspective on linkage between strategy, process and technology choices and shifting the mindset from a technology driven approach with SOA & BPM to a business driven service-oriented thinking that creates agile and flexible new insurance business models. Look for a wide gambit of trends, research, case studies, and insights on making transformation a reality. en (c) ebizQ.net Tue, 31 Mar 2009 10:05:07 -0500 http://www.sixapart.com/movabletype/?v=4.21-en http://blogs.law.harvard.edu/tech/rss (c) ebizQ.netinsurance,technology,soa,bpm,business,processTechnology/Software How-Toprakash@ebizq.netManaging Editor , ebizQManaging Editor , ebizQnoinsurance,technology,soa,bpm,business,processSmallwood Maike's Insurance Transformation, Shifting from Talk to ActionThe purpose of Smallwood Maike's is a dialogue around insurance transformation; launching a different perspective on linkage between strategy, process and technology choices and shifting the mindset from a technology driven approach with SOA & BPM to a business driven service-oriented thinking that creates agile and flexible new insurance business models. Look for a wide gambit of trends, research, case studies, and insights on making transformation a reality. Please join us for this brief podcast on hot to use document management to drive efficiency and policy management. Listen to or download the 7:04 minute podcast below: Download file ------TRANSCRIPT------ Announcer: Welcome to another ebizQ podcast. PS: Hello, this... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/8R5G5SwA8eI/using_document_management_to_d.php http://www.ebizq.net/blogs/insurance/2009/03/using_document_management_to_d.php Tue, 31 Mar 2009 10:05:07 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/03/using_document_management_to_d.php There has been so much written and discussed over the past two years about the aging workforce. The knowledge workers that will be leaving companies in droves being replaced by less experienced workers or even worse - no one to... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/9Q4kJOQw4bo/impact_of_the_influx_of_older.php http://www.ebizq.net/blogs/insurance/2009/03/impact_of_the_influx_of_older.php Tue, 31 Mar 2009 09:47:50 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/03/impact_of_the_influx_of_older.php Here's the following podcast and transcript lasting 7:36 here: Download file DEB SMALLWOOD, SMA, INC. Announcer: Welcome to another ebizQ podcast. PS: Hello, this is ebizQ's Peter Schooff. And today I am speaking with Deb Smallwood, the Founder of SMA,... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/DI05_o4fVJ0/test_podcast.php http://www.ebizq.net/blogs/insurance/2009/03/test_podcast.php Tue, 03 Mar 2009 12:20:11 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/03/test_podcast.php While I was a CIO, I actually found myself implementing with the business these simple fundamentals, creating a balanced governance process with clear roles and responsibilities, formalizing the priority setting, SDLC and project management capability. But over time, with the... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/-2z2Bp24Dmw/it_governance_a_true_confessio.php http://www.ebizq.net/blogs/insurance/2009/02/it_governance_a_true_confessio.php Tue, 24 Feb 2009 08:09:33 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/02/it_governance_a_true_confessio.php After years of analyzing this challenge, it has become very clear. The real reason why we still have a gap in IT goverance is - it is just as easy for the business to step back and let IT own,... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/c_uHYwYNM2Y/it_governance_it_is_still_driv.php http://www.ebizq.net/blogs/insurance/2009/02/it_governance_it_is_still_driv.php Tue, 24 Feb 2009 08:07:06 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/02/it_governance_it_is_still_driv.php In examining different governance models across the industry, it has become so apparent. There is a lack of best practice framework available for governance in insurance. Just recently, when I typed "IT Governance" into Google.com there were 16 million hits.... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/jm_QPgAfImU/it_governance_easier_said_than.php http://www.ebizq.net/blogs/insurance/2009/02/it_governance_easier_said_than.php Mon, 16 Feb 2009 09:41:19 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/02/it_governance_easier_said_than.php IT governance all starts with clarity with strategy, linkage to the business plans/process and tight alignment to the right IT investments. All of these strategies are all run through a clear governance model. The governance model sets the right priority,... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/Ls7MM8E6E_M/it_governance_enterprise_linka.php http://www.ebizq.net/blogs/insurance/2009/02/it_governance_enterprise_linka.php Mon, 16 Feb 2009 09:35:18 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/02/it_governance_enterprise_linka.php I remember thinking early on that the connection between business and IT was so essential and was at the root of many of the problems we were experiencing. When one examines the fundamentals of IT governance, the solutions to align... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/5LGwwCoKylM/it_governance_a_simple_model.php http://www.ebizq.net/blogs/insurance/2009/02/it_governance_a_simple_model.php Mon, 09 Feb 2009 10:24:39 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/02/it_governance_a_simple_model.php One of the most challenging issues facing the insurance industry today surrounds IT Governance. Yes, that pesky problem that many business and IT leaders spend countless hours and dollars seeking to improve, to streamline, and just plan fix. With the... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/HRk6YuL5XVI/it_governance_still_a_challeng.php http://www.ebizq.net/blogs/insurance/2009/02/it_governance_still_a_challeng.php Mon, 09 Feb 2009 10:22:03 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/02/it_governance_still_a_challeng.php Please join us for this brief podcast on the steps insurance carriers can take when evaluating their existing policy administration system. Listen to or download the 6:26 minute podcast below: Download file ---TRANSCRIPT--- DEB SMALLWOOD, SMA, INC. Announcer: Welcome to... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/1HrmUb2CYsE/policy_administration_-_are_we.php http://www.ebizq.net/blogs/insurance/2009/02/policy_administration_-_are_we.php Sun, 08 Feb 2009 12:00:45 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/02/policy_administration_-_are_we.php Please join us for this brief podcast on the steps insurance carriers can take to weather the current economic crisis. Listen to or download the 7:25 minute podcast below: Download file ------TRANSCRIPT------ PS: Hello, this is ebizQ's Peter Schooff. And... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/nLfectPUGhY/blog_template.php http://www.ebizq.net/blogs/insurance/2009/01/blog_template.php Tue, 27 Jan 2009 13:58:35 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/01/blog_template.php 2009 looks to be a promising year; the possibilities are infinite. It will require the industry - both carriers and vendors to have clarity, focus and choice around every aspect of the business. With the right blend; profitable growth, improved... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/ikh8JuxAe8k/insurance_2009_-_clarity_focus.php http://www.ebizq.net/blogs/insurance/2009/01/insurance_2009_-_clarity_focus.php Mon, 12 Jan 2009 22:48:59 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2009/01/insurance_2009_-_clarity_focus.php As with embracing change, embracing technology is no longer an option. Technology can no longer be viewed as a pure cost, but needs to be seen a business enabler. For some agents, investment in technology is already an integral part... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/voaAtjsl33w/insurance_agency_series_it_spe.php http://www.ebizq.net/blogs/insurance/2008/12/insurance_agency_series_it_spe.php Mon, 29 Dec 2008 10:13:43 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2008/12/insurance_agency_series_it_spe.php Key questions for Agents to consider: Do you know what the time and costs to do basic tasks? What is being done to automate as many tasks and activities as possible? In a marketplace with shrinking premiums and economic downturn,... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/I-CrGMSbfvw/insurance_agency_series_reduci.php http://www.ebizq.net/blogs/insurance/2008/12/insurance_agency_series_reduci.php Mon, 29 Dec 2008 10:11:11 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2008/12/insurance_agency_series_reduci.php Key questions for Agents to consider: How are processes documented and tracked for prospect and client interactions? Do they include the proper time and date stamp and audit trail? How exposed is your agency? E&O is estimated to be a... http://feedproxy.google.com/~r/SmallwoodMaikesInsuranceTransformationShiftingFromTalkToAction/~3/cKyW5jRhA9A/insurance_agency_series_protec.php http://www.ebizq.net/blogs/insurance/2008/12/insurance_agency_series_protec.php Mon, 29 Dec 2008 10:08:04 -0500 prakash@ebizq.net (Managing Editor , ebizQ) http://www.ebizq.net/blogs/insurance/2008/12/insurance_agency_series_protec.php Managing Editor , ebizQnonadultSmallwood Maike's Insurance Transformation, Shifting from Talk to Action