Plan, organize, direct, and manage consistent sales processes and activities across all locations.

 Drive profitable revenue into existing capacity to improve and maintain branch utilization.

 Responsible for the revenue and Sales & Marketing contribution growth necessary to support company growth and earning targets.

 Build and manage an expanding network of strategic customers, national / relocation accounts, business relationships, etc.

 Develop overall Sales & Marketing strategy and objectives for  ”Client”  in the form of an annual Sales Plan.

 Interact with, guide and support all sales personnel in their pursuit of revenue, new customers and lead generation objectives.

  Establish performance targets and budgets for all sales associates in alignment with company strategy and goals.

 Facilitate coordination between Sales & Marketing and other key departments [e.g. Operations, Finance, Administration, etc.].

 Analyze Sales & Marketing activities, proposals, pricing, etc. for the purpose of driving continued improvements in sales productivity and return on sales investment.

  Manage all marketing activities including the exploration of new marketing techniques.

Required Educations, Knowledge and Skills:

College degree or equivalent 3 years of relevant experience in operations, project management, logistics and sales experience in the warehousing and installation business of new and refurbished hotel projects.

Job Summary:

Develop new business opportunities in the hospitality sector for receiving, warehousing, delivery and installation of Fixtures Furniture & Equipment (FF&E) for hotels and other similar projects such as new store roll outs, senior living installations.

Select service vendors nationally as required to perform the work and manage the process daily or as required.

Exceed budgeted revenues for the business and ensure that each project returns 20% over cost to company.

Recap written monthly reports of P&L statement outlining issues that impacted revenue, cost and profitability.

Grow the branch revenues, manage expenses tightly and increase profits as planned while delivering a great service and meet all agreed upon client expectations.

Submit all reports to the Vice President Moving & Storage as required on a timely basis.

Develop and implement FF&E processes, such as estimate / bid process, cost modeling templates and customer presentation deck.

Manage all aspects of Hospitality, FF&E installations and warehousing

Project management to include oversight of project managers and act as liaison between third party contractors, company and the customer.

To apply to this position, click here.

II. Position Scope

This position has overall responsibility for meeting both profit and performance goals on an annual basis at their assigned location. In meeting this responsibility the General Manager will work with the Executive Committee, corporate Vice Presidents and managers, branch managers, supervisors, employees, contractors, customers, and the general public.

III. Minimum Job Qualifications Required:

a. Education: Bachelor’s degree from a four-year college or university

b. Experience: Five years experience in moving & storage industry required.

c. Licenses, Certifications and/or Registrations: Valid Driver’s License

d. Other Minimum Qualifications: Excellent oral and written communication skills. Knowledge of rules and regulations imposed by various governing bodies of the transportation industry and Company’s policies and procedures.

IV. Significant Responsibilities and Essential Functions:

1. The General Manager is responsible for the overall direction, coordination, and evaluation of the Agency. The General Manager carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

2. The General Manager works with the Executive Vice President to develop the annual Business Plan. Once the Business Plan is approved by the President the General Manager has the overall responsibility for meeting the Business Plan.

3 The General Manager works with the Senior Vice President and Vice President of Sales to develop the Marketing Plan. Once the Marketing Plan is approved the General Manager has the overall responsibility for meeting the Marketing Plan.

4. The General Manager reviews financial statements, sales reports, operations reports, quality reports, and administrative reports to determine progress and status in attaining objectives and revises strategies and plans in accordance with current conditions.

5. The General Manager directs the sales effort at the agency level by directing, coordinating, and supervising agency sales staff in the promotion of services performed to develop new markets, increase market share, and obtain and maintain competitive position in marketplace.

6. The General Manager is ultimately responsible for both Local and Long Distance Operations at the agency and will obtain optimum efficiency, economy of operation, and maximization of profit potential through subordinate Operations managers and supervisors.

7. The General Manager ensures that agency warehouses are maintained according to Company policy.

S. The General Manager ensures that all agency-owned equipment is properly maintained according to Company policy and applicable laws.

9. The General Manager ensures that all administrative, human resource, and accounting functions performed at the agency level are completed per Company policies and procedures.

10. The General Manager is accountable for ensuring that agency goals for sales, operations, safety, and quality are understood by all employees and reached on a regular basis.

If you are interested in this position, please call us toll-free at 800-657-0936 or submit your resume here.

Fully undcrstands and is able to discuss the moving services offered by Company.

• Identifies prospective clients, establishes marketing strategics and sets time tables to achieve set goals. Solicits and closes office & industrial, national account household goods and special commodities business and estimates packing, crating, moving and storage costs. Meets or exceeds established yearly sales goals in office/industrial and commodities business.
• Develops lists of prospective customers by studying business and telephone directories and consulting with business associates to establish office & industrial, national account household goods and special commodities business leads.
• Reviews trade journals, newspapers and other organizational magazines to acquire new accounts.
• Targets new accounts through purchased leads, contacts properly management personnel and facilities managers.
• Phones to set up personal meetings with targeted piospects.
• Maintains regular contact with current accounts to continue good customer service.

Calls on prospective and existing business establishment and describes quality services provided by Company that best meets their needs. Does a complete walk-through; develops a written proposal and workable move plan. Presents move plan and proposal to client using literature and/or demonstrations to describe Company’s services.

• At customer location, examines goods or equipment to be moved.
• Estimates shipping space required using comparison charts.
• Computes cost of packing, crating, moving, shipping and delivery.
• Demonstrates the quality of move services using literature and other sales presentation techniques.
• Presents costs, charges and other information as required, in an itemized sales contract to clients.

Completes sales and other miscellaneous reports, by use of sales automation software when available, in a timely manner.

• Completes daily sales report.
• Attends weekly sales meetings.
• Generates weekly sales report from daily reports.
• Attends internal/external sales training session as required.

Follows through on all sales activities expediently, in order to uphold company’s image and provide quality services.

• Returns all telephone messages within 24 hours.
• Sets up and maintains files on all accounts.
• Establishes and maintains current profiles in all key accounts.
• Works closely with appropriate Company customer service personnel assigned to accounts.

Communicates with client corporation to explain quality services needed by transferee. Verifies a smooth transition from origin to destination location.

• Maintains customer relations by mediating between client corporation and transferee during move process.
• Personally oversees move when necessary.
• Confers with customer to resolve any complaints or service failures.
• Mediates between operations department and customer when necessary.
• Completes and distributes necessary paperwork on a timely basis.
• Informs operations department of any changes taking place after initial visit.
• Relates all relevant information regarding problems that arise to the appropriate department.
• Informs customers of any changes, delays or unusual circumstances.

Manages, supervises and hires sales employees reporting directly to this position and communicates effectively with other managerial staff.

• Interviews, hires and trains sales staff personnel reporting to this position.
• Interacts effectively with employees reporting to the position to communicate job responsibilities, daily interaction, provides on-the-job training, completes performance evaluations for supervisor’s review and approval, and coaching where necessary to allow the employee to increase skills and abilities.
• Utilizes team player opportunities to instill positive reinforcement within the department and with those where daily interaction occurs.
• Works closely with all other sales members to help instill the quality programs and to reinforce the professionalism and attitudes required to provide tool customer satisfaction.

Maintains high level involvement in business associations, community and industry related activities to establish a solid presence in the marketplace.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

1.         Excellent verbal communication, interpersonal, sales presentation and sales closing skills. The ability to interact effectively with all levels of employees, executives, customers and prospects which may be obtained through upper level education including a bachelors degree in business and/or marketing. Two to three years of progressive sales experience.

2.         Demonstrates successful experience in opening and retaining new and existing accounts.

3.         Willing to develop and maintain an in-depth knowledge of Company services, procedures, quality standards, industry trends and competition’s services and pricing. Knowledge of the market analysis, planning, direct sales, purchasing, transportation and warehousing.

4.         Ability to read and understand technical material, write reports, memos and business letters. Willing to develop knowledge of, and understand (he use of tariffs as they relate to customer service needs.

5.         Ability to understand technical phases of the move process including calculating human resources, equipment and lime frames to complete move

6.         Self-starter with the ability to work under pressure to meet sales goals. Flexible, highly motivated, efficient and well organized in order to attend to multiple activities and changing routines.

7.         Ability to perform functions on a computer system utilizing existing software programs in order to complete essential documentation.

8.         Accurate, detail-oriented in order to follow move progress through to completion. Ability to plan, organize and coordinate sales activities, work schedules and travel schedules.

9.         Ability to display a polished professional image iu order to promote and maintain a highly professional relationship with accounts.

10.       Ability to interact effectively with the public/customers and maintain a positive, can-do, service oriented altitude. The ability to withstand negative or emotional communication without wanting to retaliate or feel personally affected. The ability to demonstrate ingenuity iu solving customer problems.

11.       Knowledge of team concepts. Willing to participate in Gracbel’s cooperative learn initiatives.

12.       Ability to travel up to 75 percent via automobile, airplane or train within the area and to other locations as necessary.

PHYSICAL REQUIREMENTS

Physical requirements of the job include:

• Sitting • 4-6 hours per day.
• Standing • 1-2 hours per day.
• Walking – when traveling -1-2 hours per day.
• Climbing stairs, stooping and kneeling may occur periodically when at customer locations.
• Ability to work closely with others, enclosed in a meeting type environment up to 2-3 hours per day, speak clearly and the ability to hear and listen to others.
• Requires good hand coordination and finger dexterity to utilize equipment to complete this job. may include: telephone, computer, tape measure, calculators, hard hat and safety glasses, automobile with a phone for driving to airport and customer locations.

MENTAL REQUIREMENTS

Mathematical, logic and analytical problem solving abilities.

Persistence and ability to withstand deadline pressure and rejection.

Flexibility to rapidly changing routines.

Pleasant, outgoing personality and good rapport with people.

WORKING ENVIRONMENT

Work activities are typically performed al a desk indoors, at customer’s locations or while traveling on an airplane.

Customer/prospect location and environments vary to include:

Urban and rural geographic areas.

Varying weather conditions.

Customers’/prospects’ sites may include, but are not limited to, manufacturing plants distribution centers and construction sites.

Hazards involved in this job may include:

•           The use of personal and mass transportation.

•           The various conditions and environments found at customers’/prospects’ sites.

If you are interested in this position, please call us toll-free at 800-657-0936 or submit your resume here.

Additional Responsibilities

• Timely plan available tonnage to meet our agents’ and customers’ demands
• Pre-plan trips as often as possible and inform agents/drivers of pre-plan
• Relay shipment information to van operators, especially pertinent information
• Enter van operator information into computer system
• Enter memos into computer system related to problems or difficulties
• Inform agents of direct loadings or potential APUs
• Inform agents of any delay or difllculty related to their bookings
• Resolve and/or answer agent concerns and questions
• Resolve and/or answer van operator’s concerns or questions
• Notify NFC of planned and/or assigned shipments

If you are interested in this position, please call us toll-free at 800-657-0936 or submit your resume here.

Additional Responsibilities

Effectively manages employees reporting directly/indirectly to the position, providing leadership, motivation, development and discipline in order to promote quality performance and achievement of quality and financial objectives.

1. Std. 1-Recruit and maintain quality CDL drivers.
2. Std. 2-Ensure quality employees are hired in a non-discriminatory manner. No legitimate complaints of harassment, discrimination or violations of employment laws.
3. Std. 3-Develop effective training programs to orient new employees, train existing employees and develop all employees for additional responsibilities.
4. Std. 4- Prepare Performance reviews timely and accurately for your operations staff. Develop performance action plan for employees that are not meeting expectations or are less than competent.

Ensures that all household and commercial jobs are properly dispatched with appropriate crews and equipment to provide the highest quality of service and efficiency.

1. Std. 1-No loss of customers due to operational service failures or lack of quality while constantly improving the gross margin.
2. Std.3-Institute a claims reduction program to reduce cargo claims by 10% versus prior year.

Ensures all paperwork and documentation is processed in an accurate and timely manner. All paperwork must be reviewed prior to sending to accounting department review start and end times and that all charges were computed and collected properly.

1. Std. 1-Make sure all daily dispatch sheets are updated and retained for future reference.
2. Std. 2-Dispatch sheets are reviewed daily for maximum equipment/manpower utilization and crew productivity.

Develop annual Operations Department budget and manages against budget during the fiscal year to meet or exceed planned operating margins by service line.

1. Std. 1-Develops accurate and timely budget that proactively plans for business needs and challenges
2. Std. 2-Quarterly and year to date Operations Department budget are at or below plan.
3. Std. 3-Quarterly and year to date gross margin objectives are met or exceeded by service line.

Provide for the protection and custody of company’s assets through the adherence to federal, state, and local safety and compliance standards by all operations staff, drivers and helpers.

1. Std. 1-Enforces and complies with the Federal Motor Carrier Safety Regulations and industry safety and risk management standards.
2. Std. 2-Reduce workmen’s compensation claims through recruiting quality employees and a continuous training program.
3. Std. 3- All equipment and vehicles are inspected by established safety guidelines.

Manage the warehouse to efficiently receive, inventory, store and deliver out customer property without damage. Reduce loss/damage claims through a thorough review of warehouse procedures and implementing an ongoing training program.

1. Std. 1- Reduce warehouse and cargo claims by 10% over prior year.
2. Std. 2- Ensure warehouse is efficiently organized to maximize storage space and revenue opportunity. A. Arnold housekeeping standards are met or exceeded at all times.

Assist the sales staff to solicit O&I, Logistics, Warehousing, Distribution, Intrastate, Interstate, and International moving and storage business by attending sales meetings and O&I face-to-face appointments as necessary.

Meet with VP/GM monthly, quarterly, and annually to review and evaluate performance standards, objectives, operations department achievements, challenges and monitor the progress of your department goals.

If you are interested in this position, please call us or submit your resume here.

♦Provide exemplary customer service to both external and internal customers – a team player.

♦Answering, screening and placing phone calls, to book surveys and coordinate moves.

♦Must have good computer skills – Windows XP, Word, Excel and Powerpoint.

♦Become proficient in Move Magic, Barscan and Magaya within 3 months.

♦Coordinate shipments for at least 2 supervisors.

♦Perform added responsibilities as directed by your supervisor.

♦Input jobs and register moves in a timely manner.

♦Ability to work well under pressure – can organize and prioritize work with minimal supervision.

♦Ability to multi-task, extremely organized, proactive and very detail oriented.

♦Excellent communication skills – both verbal and written.

♦Handle requests to book new business.

♦Maintenance of company inventory – office supplies and company literature and forms.

♦Respond to Internet mail requests.

If you are interested in these positions, please submit your resume here or call us!

SPECIFIC DUTIES

CHECK CALLS: Enter daily check call information recording the driver’s location, present status and location of next check call.
TRIP UPDATE: Update status of each shipment on the driver’s trip, confirming load and delivery schedule is being maintained.
TRIP ASSIGNMENT: Communicate orders to drivers on planned trips, conveying all pertinent loading, delivery and shipment requirements to ensure customer satisfaction.
RESOLVE DRIVER PROBLEMS: Communicate with drivers and agents to resolve all related dispatch and customer problems.
REVIEW DRIVER ACTIVITY REPORT: For planned shipments, missed check calls and shipment delays.
EQUIPMENT BREAKDOWNS: Monitor progress of repairs until unit returns to service or coordinate with responsible scheduler to reassign loaded shipments if necessary.
MONITOR ASSIGNED DRIVERS: To ensure availability and compliance with safety and operations’ requirements.

NECESSARY KNOWLEDGE, SKILLS & ABILITIES

KNOWLEDGE
Must be totally knowledgeable of all operational rules and regulations, dispatch policies, safety, regulations and U.S. geography and all other programs that affect drivers.
SKILLS
Must be a good problem solver and an effective communicator.
Must be accurate in providing information and inputting
information into computer
ABILITY
Must stay calm under pressure, must be patient and possess the ability to persuade and encourage cooperation.

To apply for this position, submit your résumé.

Employment Prerequisites:

• Significant senior sales management experience in the moving and storage industry or a like industry targeting multiple client types.
• Successful track record in leading the profitable growth of a customer base consisting of major corporations/organizations and individuals.
• Broad and in-depth business background with working knowledge of principles of sales and marketing.
• Proven ability to establish profitable relationships at all decision making levels.
• Exceptional leadership skills as evidenced by a record of recruiting, developing, and leading high performing Sales & Marketing teams.
• Demonstrated expertise in coordinating and integrating sales processes and programs in a manner that augments sales productivity.
• Ability to travel up to 50-75% of working days.
• Outstanding presentation skills.
• High energy, results oriented individual with great interpersonal skills and strong sense of accountability.
• Unwavering persistence in the pursuit of goals and objectives.
• Strong customer service orientation.
• Bachelors Degree (Masters in Business Administration preferred).

Performance Measurement/Evaluation: This position should be evaluated every six months.  Typical measures may include growth of Sales & Marketing contribution, % of national/corporate account retention, number of new strategic accounts, and overall contribution to the organization.

If you are interested in this position, please submit your résumé here.