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	<title>SOBCon09</title>
	
	<link>http://www.sobevent.com</link>
	<description>May 1, 2, 3 • 2009 • Chicago, IL</description>
	<pubDate>Tue, 15 Sep 2009 13:56:38 +0000</pubDate>
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		<title>Priorities for Entrepreneurs #5</title>
		<link>http://www.sobevent.com/priorities-for-entrepreneurs-5/</link>
		<comments>http://www.sobevent.com/priorities-for-entrepreneurs-5/#comments</comments>
		<pubDate>Tue, 15 Sep 2009 07:39:24 +0000</pubDate>
		<dc:creator>@Stephen</dc:creator>
		
		<category><![CDATA[Attendees]]></category>

		<category><![CDATA[7 priorities]]></category>

		<category><![CDATA[funding]]></category>

		<category><![CDATA[start-up]]></category>

		<guid isPermaLink="false">http://www.sobevent.com/?p=842</guid>
		<description><![CDATA[I recently had the opportunity to review a book for entrepreneurs that had some great advice, a list of seven priorities for the critical first year of business. The more I thought about this list, the more important that it seemed to me. So I have decided to create a series of posts elaborating on [...]]]></description>
			<content:encoded><![CDATA[<p>I recently had the opportunity to review a <a title="&quot;Young Guns: The Fearless Entrepreneur's Guide to Chasing Your Dreams and Breaking out on Your Own&quot;" href="http://stephenpsmith.com/blog/2009/08/young-guns-by-robert-tuchman/">book for entrepreneurs</a> that had some great advice, a list of seven priorities for the critical first year of business. The more I thought about this list, the more important that it seemed to me. So I have decided to create a series of posts elaborating on this theme. While <a href="http://youngbusinessexecutives.com/">&#8220;<em>Young Guns</em>&#8220;</a>, by Robert Tuchman, is targeted to a just-out-of-college-and-wondering-what-to-do market, I believe that these priorities apply to anyone starting a new venture.</p>
<blockquote><p><strong>Try to fund it yourself, or mostly yourself.</strong> It pays to go after the least amount of funding that is necessary. When you&#8217;re starting out, it feels good to say that some venture-capital firm invested millions of dollars in your idea.But a few years down the road, when you&#8217;re doing well, it will not feel so great to know that you own only 25% of your company.</p></blockquote>
<p>Well, I can&#8217;t say too much about this - since none of my little ventures have ever been funded by anybody other than me - but it sure sounds like pretty good advice to me. If you keep outside funding to a smaller share of your enterprise, then when it does take off you can afford to buy out your partners.</p>
<p>What is your experience with funding a start-up? Share in the comments.</p>
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		<item>
		<title>Thoughts on “Rules of Thumb”</title>
		<link>http://www.sobevent.com/thoughts-on-rules-of-thumb/</link>
		<comments>http://www.sobevent.com/thoughts-on-rules-of-thumb/#comments</comments>
		<pubDate>Thu, 10 Sep 2009 14:56:12 +0000</pubDate>
		<dc:creator>@Stephen</dc:creator>
		
		<category><![CDATA[Attendees]]></category>

		<category><![CDATA[Blog Conference]]></category>

		<category><![CDATA[books]]></category>

		<category><![CDATA[fear]]></category>

		<guid isPermaLink="false">http://www.sobevent.com/?p=865</guid>
		<description><![CDATA[I picked up a copy of &#8220;Rules of Thumb&#8221; by Alan M. Webber in our local bookstore last week, and it has some interesting ideas.  First of all, being a fan of all things index card, it was fun to read about the stack of 3&#215;5s that he has been collecting throughout his career.
&#8220;I&#8217;ve recorded [...]]]></description>
			<content:encoded><![CDATA[<p>I picked up a copy of &#8220;<em>Rules of Thumb</em>&#8221; by Alan M. Webber in our local bookstore last week, and it has some interesting ideas.  First of all, being a fan of all things index card, it was fun to read about the stack of 3&#215;5s that he has been collecting throughout his career.</p>
<blockquote><p>&#8220;I&#8217;ve recorded these lessons on three-by-five cards that I carry with me every day at home and on the road. (This wonderful system is something that I learned more than 20 years ago from Harvard Business School professor Ted Levitt, one of the mentors you&#8217;ll meet in this book.)</p>
<p>Not long ago, I reviewed all the three-by-five cards I&#8217;d written on and saved. This time my goal was to capture the rules I&#8217;d learned.&#8221;</p></blockquote>
<p>Well, I (Stephen) certainly didn&#8217;t go to Harvard Business School, but I have been carrying notecards and notebooks around for a pretty long time. After I finish reading this book I am going to have to dig into those archives and see what pearls of wisdom I can recover.</p>
<p>In the meantime, let&#8217;s take a look at rule #1: <strong>When the going gets tough, the tough relax</strong>.</p>
<p>I can get behind this idea! In fact, it reminded me of something I had read somewhere before, especially as Webber expands on the idea, &#8220;<em>Anytime you approach a task with fear you are a double loser.&#8221;</em> and &#8220;<em>Don&#8217;t let fear undermine your chance to do that one thing you&#8217;ve wanted to do.&#8221;</em></p>
<h3>What are you really afraid of<em><br />
</em></h3>
<p>Indeed, fear can make a mess of things. Fear can also cause you to <strong>not</strong> make a mess, because you just might. Quoting from Frank Herbert&#8217;s<em> Dune</em>: (<a href="http://en.wikipedia.org/wiki/Bene_Gesserit">wikipedia link</a>)</p>
<blockquote><p>The litany against fear is an incantation used by the Bene Gesserit throughout the series to focus their minds and calm themselves in times of peril. The litany is as follows:</p>
<blockquote><p><em>I must not fear.</em><br />
Fear is the mind-killer.<br />
Fear is the little-death that brings total obliteration.<br />
I will face my fear.<br />
I will permit it to pass over me and through me.<br />
And when it has gone past I will turn the inner eye to see its path.<br />
Where the fear has gone there will be nothing.<br />
Only I will remain.</p></blockquote>
</blockquote>
<p>(<em>I trust that this isn&#8217;t getting too deep</em>.) Fear is the mind-killer. The dream-killer. The slayer of ambition and innovation. Fear of the unkown has killed more good ideas than we can probably count.</p>
<p>Don&#8217;t get me wrong, there are times when prudence is called for. But there are also times that you need to &#8220;<a title="Fun post from my friend Leo on fear" href="http://zenhabits.net/2009/04/feel-the-fear-and-do-it-anyway-or-the-privatization-of-the-english-language/">feel the fear and do it anyway</a>&#8220;.</p>
<p>Even George Costanza was able to overcome his fear and start making decisions. Completely opposite decisions to what he thought - knew -  were right:<br />
<object width="320" height="265"><param name="movie" value="http://www.youtube.com/v/ODdW_Xxyj2g&#038;hl=en&#038;fs=1&#038;rel=0&#038;color1=0x006699&#038;color2=0x54abd6"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/ODdW_Xxyj2g&#038;hl=en&#038;fs=1&#038;rel=0&#038;color1=0x006699&#038;color2=0x54abd6" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="320" height="265"></embed></object></p>
<p>What fears have you overcome? Or, put another way, what would you attempt to do if you <strong>believed</strong> that you could not fail? Share in the comments.</p>
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		<title>Priorities for Entrepreneurs #4</title>
		<link>http://www.sobevent.com/priorities-for-entrepreneurs-4/</link>
		<comments>http://www.sobevent.com/priorities-for-entrepreneurs-4/#comments</comments>
		<pubDate>Tue, 08 Sep 2009 05:38:38 +0000</pubDate>
		<dc:creator>@Stephen</dc:creator>
		
		<category><![CDATA[Attendees]]></category>

		<category><![CDATA[7 priorities]]></category>

		<category><![CDATA[business focus]]></category>

		<category><![CDATA[entrepreneur]]></category>

		<guid isPermaLink="false">http://www.sobevent.com/?p=840</guid>
		<description><![CDATA[I recently had the opportunity to review a book for entrepreneurs that had some great advice, a list of seven priorities for the critical first year of business. The more I thought about this list, the more important that it seemed to me. So I have decided to create a series of posts elaborating on [...]]]></description>
			<content:encoded><![CDATA[<p>I recently had the opportunity to review a <a title="&quot;Young Guns: The Fearless Entrepreneur's Guide to Chasing Your Dreams and Breaking out on Your Own&quot;" href="http://stephenpsmith.com/blog/2009/08/young-guns-by-robert-tuchman/">book for entrepreneurs</a> that had some great advice, a list of seven priorities for the critical first year of business. The more I thought about this list, the more important that it seemed to me. So I have decided to create a series of posts elaborating on this theme. While <a href="http://youngbusinessexecutives.com/">&#8220;<em>Young Guns</em>&#8220;</a>, by Robert Tuchman, is targeted to a just-out-of-college-and-wondering-what-to-do market, I believe that these priorities apply to anyone starting a new venture.</p>
<blockquote><h3>Talk to absolutely everyone about what you do.</h3>
<p>During the first year, you must be the mouthpiece for your business. Talking to people about your business at parties, at family gatherings, at outings like sporting events should become second nature. Consider every person who crosses your path a sales opportunity, even if he or she might not ever be the end customer. In addition to continual word-of-mouth marketing, pick up the phone and call reporters to let them know what you are doing.</p></blockquote>
<p>This strategy of always talking about your business is essential. Blog about it. Tweet about it. Leave comments on other people&#8217;s blogs to show your knowledge and credibility.</p>
<p>I also like Tuchman&#8217;s advice about reaching out to reporters. In fact, <a href="http://www.free-press-release.com/">Free Press Release.com</a> has a service that allows you to publicize your business and Peter Shankman has a pretty cool service called <a href="http://helpareporter.com/">Help a Reporter Out</a> that allows you to answer questions or provide interviews to journalists looking for help with stories. [<strong>Ed. Note</strong>: <em>I do this all the time, it is fantastic</em>]</p>
<p>Do you have any other suggestions for getting the word out about your business? Share them in the comments.</p>
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		<title>Priorities for Entrepreneurs #3</title>
		<link>http://www.sobevent.com/priorities-for-entrepreneurs-3/</link>
		<comments>http://www.sobevent.com/priorities-for-entrepreneurs-3/#comments</comments>
		<pubDate>Tue, 01 Sep 2009 05:38:14 +0000</pubDate>
		<dc:creator>@Stephen</dc:creator>
		
		<category><![CDATA[Attendees]]></category>

		<category><![CDATA[7 priorities]]></category>

		<category><![CDATA[business focus]]></category>

		<category><![CDATA[entrepreneur]]></category>

		<guid isPermaLink="false">http://www.sobevent.com/?p=838</guid>
		<description><![CDATA[I recently had the opportunity to review a book for entrepreneurs that had some great advice, a list of seven priorities for the critical first year of business. The more I thought about this list, the more important that it seemed to me. So I have decided to create a series of posts elaborating on [...]]]></description>
			<content:encoded><![CDATA[<p>I recently had the opportunity to review a <a title="&quot;Young Guns: The Fearless Entrepreneur's Guide to Chasing Your Dreams and Breaking out on Your Own&quot;" href="http://stephenpsmith.com/blog/2009/08/young-guns-by-robert-tuchman/">book for entrepreneurs</a> that had some great advice, a list of seven priorities for the critical first year of business. The more I thought about this list, the more important that it seemed to me. So I have decided to create a series of posts elaborating on this theme. While <a href="http://youngbusinessexecutives.com/">&#8220;<em>Young Guns</em>&#8220;</a>, by Robert Tuchman, is targeted to a just-out-of-college-and-wondering-what-to-do market, I believe that these priorities apply to anyone starting a new venture.</p>
<blockquote>
<h3>3. Get your website up and running</h3>
<p>Your website has to say &#8220;This is who we are&#8221; to the world in a way that is compelling. A great web design doesn&#8217;t have to cost a fortune. If you don&#8217;t have the HTML skills or graphic talent in-house, look for a young and hungry web designer who&#8217;s looking for a shot, as you are.</p>
<p>Expect to update your website regularly and improve it constantly over time. Having a website with months-old or irrelevant content is a real deal-killer. It makes your company look stagnant, at best.</p></blockquote>
<p><a href="http://www.sobevent.com/wp-content/uploads/2009/08/website-screencap.png"><img class="alignright size-medium wp-image-854" title="website-screencap" src="http://www.sobevent.com/wp-content/uploads/2009/08/website-screencap-300x193.png" alt="website-screencap" width="300" height="193" /></a>At the worst, it makes your company look unprofessional and incompetent. Your website is your online brochure, your 24-hour answering service, and your business resume, all rolled into one. There are also compeling reasons for your website to include a blog.When considering content for your business blog, you should consider calling one of your customers and asking them for an interview.</p>
<p>You can then ask some questions and post the Q &amp; A right on your website, with a link to the customer’s site (<em>sharing is good!</em>). I recommend that these interview questions should be along the lines of:</p>
<ul>
<li>How can our business help you succeed?</li>
<li> Why is our product/service important to you?</li>
<li>What is the impact of this decision upon your own business?</li>
<li>What happens if you don’t do something about this situation by using our product/service?</li>
<li>If you were to identify the business tactics most critical to your success, what would be number one?</li>
</ul>
<p>When you understand your customer’s emotional connection with your product/service and how it influences their need to buy, you can position your product/service in the market for what it will do to address that emotion.</p>
<p>If you can help them address their “need-behind-the-need,” then a prospect becomes a probable purchaser and, ultimately, a customer. Your website is a very powerful tool for doing just that.</p>
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		<title>Ideas</title>
		<link>http://www.sobevent.com/ideas/</link>
		<comments>http://www.sobevent.com/ideas/#comments</comments>
		<pubDate>Mon, 31 Aug 2009 20:57:59 +0000</pubDate>
		<dc:creator>@Stephen</dc:creator>
		
		<category><![CDATA[Attendees]]></category>

		<guid isPermaLink="false">http://www.sobevent.com/?p=862</guid>
		<description><![CDATA[LOL.

Cartoon by Dave Walker. Find more cartoons you can freely re-use on your blog at We Blog Cartoons.
]]></description>
			<content:encoded><![CDATA[<p>LOL.</p>
<p><img src="http://www.weblogcartoons.com/cartoons/sifting-through-ideas.gif" alt="cartoon from www.weblogcartoons.com" /></p>
<p>Cartoon by <a href="http://www.cartoonchurch.com/blog/">Dave Walker</a>. Find more cartoons you can freely re-use on your blog at <a href="http://www.weblogcartoons.com/">We Blog Cartoons</a>.</p>
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		<title>Skills for Journalists (and Others too)</title>
		<link>http://www.sobevent.com/skills-for-journalists-and-others-too/</link>
		<comments>http://www.sobevent.com/skills-for-journalists-and-others-too/#comments</comments>
		<pubDate>Fri, 28 Aug 2009 11:20:59 +0000</pubDate>
		<dc:creator>@Stephen</dc:creator>
		
		<category><![CDATA[Attendees]]></category>

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		<guid isPermaLink="false">http://www.sobevent.com/?p=858</guid>
		<description><![CDATA[Last week, Shel Holtz delivered a keynote talk to the faculty of a university Journalism department. He went out onto Twitter for some ideas and put together a really impressive list. I believe that these skills have a much broader application than simply for Journalists&#8230;
What should journalism schools be teaching their students?
Whatever those jobs are, [...]]]></description>
			<content:encoded><![CDATA[<div class="wp-caption alignright" style="width: 260px"><a href="http://newsinfo.iu.edu/news/page/normal/7468.html"><img src="http://newsinfo.iu.edu/pub/libs/images/usr/4438.jpg" alt="Katie Renn prepares for her class, History of Photography, in Ernie Pyle 210." width="250" height="250" /></a>
<p class="wp-caption-text">Katie Renn prepares for her class, &quot;History of Photography,&quot; in Ernie Pyle 210.</p>
</div>
<p>Last week, Shel Holtz delivered a keynote talk to the faculty of a university Journalism department. He went out onto Twitter for some ideas and put together a really impressive list. I believe that these skills have a much broader application than simply for Journalists&#8230;</p>
<p><a href="http://blog.holtz.com/index.php/weblog/what_should_journalism_schools_be_teaching_their_students/">What should journalism schools be teaching their students?</a></p>
<blockquote><p>Whatever those jobs are, <a href="http://en.wikipedia.org/wiki/Journalism_school">journalism students</a> will be better equipped to qualify for them if they have learned the following as part of their education:</p>
<p>* <strong>SEO</strong>—Most of what I remember about writing a basic news article is consistent with the principles of on-page optimization, but the importance of writing so people can find your articles shouldn’t be underestimated. It’s particularly important since students in journalism classes today don’t have a clue whether they’ll be working for a centralized news organization or some kind of distributed network. This synchs nicely with my next point:</p>
<p>* <strong>How to think like a freelancer</strong>—With nobody certain what economic model or (more likely) combination of models will pan out for professional news, journalism departments need to instill a mindset in students that will allow them to tap into whatever opportunities arise. That’s quite a shift from the view of professors when I was in journalism school: If it’s not a daily newspaper, major newsmagazine or network TV news channel, it’s not journalism.</p>
<p>* <strong>Flexibility</strong>—Print, broadcast, radio, online…journalists had better be prepared to report anywhere. When I worked in journalism, I was a print reporter with no interest in electronic journalism, which was a whole different ballgame. Those lines are gone and today’s students need to be prepared to do it all.</p>
<p>* <strong>A continuum of reporting</strong>—When I was a reporter, I filed a single story following on-site reporting of news or research for an investigative piece. Today, a single report is inadequate. <a href="http://blog.holtz.com/index.php/weblog/what_should_journalism_schools_be_teaching_their_students/">Read more &gt;&gt;</a></p></blockquote>
<p>What other applications could these skills have? Discuss in the comments.</p>
<p>(Image credit: Courtesy of Indiana University.)</p>
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		<title>First Year Priorities for Entrepreneurs #2</title>
		<link>http://www.sobevent.com/first-year-priorities-for-entrepreneurs-2/</link>
		<comments>http://www.sobevent.com/first-year-priorities-for-entrepreneurs-2/#comments</comments>
		<pubDate>Tue, 25 Aug 2009 06:57:02 +0000</pubDate>
		<dc:creator>@Stephen</dc:creator>
		
		<category><![CDATA[Attendees]]></category>

		<category><![CDATA[7 priorities]]></category>

		<category><![CDATA[business focus]]></category>

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		<guid isPermaLink="false">http://www.sobevent.com/?p=835</guid>
		<description><![CDATA[I recently had the opportunity to review a book for entrepreneurs that had some great advice, a list of seven priorities for the critical first year of business. The more I thought about this list, the more important that it seemed to me. So I have decided to create a series of posts elaborating on [...]]]></description>
			<content:encoded><![CDATA[<p>I recently had the opportunity to review a <a title="&quot;Young Guns: The Fearless Entrepreneur's Guide to Chasing Your Dreams and Breaking out on Your Own&quot;" href="http://stephenpsmith.com/blog/2009/08/young-guns-by-robert-tuchman/">book for entrepreneurs</a> that had some great advice, a list of seven priorities for the critical first year of business. The more I thought about this list, the more important that it seemed to me. So I have decided to create a series of posts elaborating on this theme. While <a href="http://youngbusinessexecutives.com/">&#8220;<em>Young Guns</em>&#8220;</a>, by Robert Tuchman, is targeted to a just-out-of-college-and-wondering-what-to-do market, I believe that these priorities apply to anyone starting a new venture.</p>
<h3><a href="http://farm3.static.flickr.com/2511/3792103733_379c8b351b.jpg"><img class="alignleft" title="Daily planner" src="http://farm3.static.flickr.com/2511/3792103733_379c8b351b.jpg" alt="" width="250" /></a>2. Take daily action on your business plan</h3>
<blockquote><p>What separates successful entrepreneurs from floundering entrepreneurs? A daily commitment to fulfilling the benchmarks, both short- and long-term, you have set for your company. Every day, you have to be willing to put the time in and do what needs to be done to move your business forward, in a measurable way. For some people, this means making 10 sales calls a day, no matter what. For others, it means conducting a daily status meeting and troubleshooting with your team.</p></blockquote>
<p>What, you don&#8217;t have a business plan? That is okay, get a piece of paper and write down the answers to these questions:</p>
<ol>
<li>How would you describe the people that your business will serve, either with a product or service?</li>
<li>Where will your company be at this time next year? In five years?</li>
<li>What is your primary goal for your business to accomplish in the next six months?</li>
<li>List three smaller, more specific, goals that you need to accomplish in 30-, 60-, and 90 days to achieve the six-month goal.</li>
<li>Do the same for your one-year goal.</li>
</ol>
<p>There, now you have a business plan. This piece of paper should be handy at all times, and you should be referring to it frequently. I also recommend that you put reminders in your calendar for one week before the due dates of your &#8220;smaller, more specific&#8221; goals.  Now, about that daily action. &#8220;<em>I just created 6 short term goals, what is there to do every day?</em>&#8220;, you might ask. Well, each of those 6 smaller goals should be a project in itself - a group of actions &amp; tasks that make up the sequence of activities that accomplish the goal.  A project called &#8220;Optimize Keywords for Website&#8221; is a good short term project, but &#8220;Review Analytics and Referral Logs&#8221; (for example) is not  very specific. A better set of actions and tasks would be something like this:</p>
<ul>
<li>Review analytics - collect keywords from search results, measure frequency of keywords, look for unusual uses; Review referral logs for inbound links, visit those sites and leave comments/join in the discussion</li>
</ul>
<p>You will find that by incorporating daily, tactical actions your strategic goals will start to move closer to actualization.</p>
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		<title>7 First Year Priorities for Entrepreneurs</title>
		<link>http://www.sobevent.com/7-first-year-priorities-for-entrepreneurs/</link>
		<comments>http://www.sobevent.com/7-first-year-priorities-for-entrepreneurs/#comments</comments>
		<pubDate>Thu, 20 Aug 2009 08:16:57 +0000</pubDate>
		<dc:creator>@Stephen</dc:creator>
		
		<category><![CDATA[Attendees]]></category>

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		<guid isPermaLink="false">http://www.sobevent.com/?p=828</guid>
		<description><![CDATA[I recently had the opportunity to review a book for entrepreneurs that had some great advice, a list of seven priorities for the critical first year of business. The more I thought about this list, the more important that it seemed to me. So I have decided to create a series of posts elaborating on [...]]]></description>
			<content:encoded><![CDATA[<p>I recently had the opportunity to review a <a title="&quot;Young Guns: The Fearless Entrepreneur's Guide to Chasing Your Dreams and Breaking out on Your Own&quot;" href="http://stephenpsmith.com/blog/2009/08/young-guns-by-robert-tuchman/">book for entrepreneurs</a> that had some great advice, a list of seven priorities for the critical first year of business. The more I thought about this list, the more important that it seemed to me. So I have decided to create a series of posts elaborating on this theme. While &#8220;<em>Young Guns</em>&#8221; is targeted to a just-out-of-college-and-wondering-what-to-do market, I believe that these priorities apply to anyone starting a new venture.</p>
<p>In the book Robert Tuchman writes:</p>
<blockquote><p><strong>1. Build a culture of action and enthusiasm</strong> - During the first year, you will face a lot of questions about your experience.The best - and probably only - way to overcome them is to impress your clients with your vigor and dynamism. If you want to be perceived as youthful, forward-thinking, and results-oriented, be proactive! Reward your people for taking the initiative. You&#8217;ll have a huge competitive advantage over established companies. Many cliets will pay, and even take a bit of a risk, to get young, energetic minds on their side.</p></blockquote>
<p>Indeed. In fact, you don&#8217;t have to <strong>be</strong> young, just have that &#8220;youthful&#8221; mind-set and a good grasp of the new tools and tactics of business and marketing. If you are here reading this you are probably involved with the &#8220;Social Media Scene&#8221; and, no matter what your age, you have something to teach older companies - by way of eating their lunch.</p>
<h3>Action and Enthusiasm Can Be Contagious</h3>
<p><a href="http://www.sobevent.com/wp-content/uploads/2008/10/action-260.jpg"><img class="alignleft size-full wp-image-194" title="action-260" src="http://www.sobevent.com/wp-content/uploads/2008/10/action-260.jpg" alt="action-260" width="260" height="150" /></a>Cultivating and maintaining a pro-active and empowered team in your business have the potential to take your business over and above your competitors, especially those that have been around for a while and may have slipped into some bad habits. A personal example: When I used to work for a Marriott hotel we were encouraged to take care of our guests in every way. One of our guiding principles was (I am paraphrasing here), &#8220;<em>If you encounter a guest with a problem you own that problem until the guest is satisfied</em>.&#8221;</p>
<p>In theory, this meant that the employee who discovered/encountered the problem was in charge of solving it to the guest&#8217;s satisfaction. In practice this meant that our staff went out of their way to make sure that guests didn&#8217;t have problems, and if they did every employee knew how far they could go to fix it, and when they would need to reach out for help. In any case, I saw many front-line employees handling guest issues that may not have been entirely within their job description, either by themselves or with the help of the staff members who were responsible for that area of service. I believe that this policy was largely responsble for the high level of morale and pride that the staff had in their jobs and workplace - and the Triple A 4-diamond rating the hotel received.</p>
<p>What are you doing to cultivate a culture of action and enthusiasm in your business? Please share in the comments.<br />
(You can read the review and enter a contest to <strong>win an autographed copy of the book</strong> at this link <a title="&quot;Young Guns: The Fearless Entrepreneur's Guide to Chasing Your Dreams and Breaking out on Your Own&quot;" href="http://stephenpsmith.com/blog/2009/08/young-guns-by-robert-tuchman/">Book Review: Young Guns by Robert Tuchman</a>.)</p>
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		<title>Book Launch from the Middle Zone!</title>
		<link>http://www.sobevent.com/book-launch-from-the-middle-zone/</link>
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		<pubDate>Wed, 15 Jul 2009 14:36:03 +0000</pubDate>
		<dc:creator>@Stephen</dc:creator>
		
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		<description><![CDATA[Yeehaw! Hey, ya’ll, come celebrate with me, won’t you?
Why are we celebrating, you ask?
OK, since you ask, I’ll tell ya! July 15, 2009 is a banner day for little ol’ me because it’s the official launch of my very first book from Middle Zone Publishing (sound of crowd cheering enthusiastically)!
Yep; writing a book wasn’t even [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.sobevent.com/wp-content/uploads/2009/07/celebrate.jpg"><img class="alignright size-full wp-image-824" title="celebrate" src="http://www.sobevent.com/wp-content/uploads/2009/07/celebrate.jpg" alt="celebrate" width="150" height="103" /></a>Yeehaw! Hey, ya’ll, come celebrate with me, won’t you?<br />
<em>Why are we celebrating,</em> you ask?<br />
OK, since you ask, I’ll tell ya! July 15, 2009 is a banner day for little ol’ me because it’s the official launch of my very first book from <a href="http://middlezonemusings.com/books-for-sale/">Middle Zone Publishing</a> (<em>sound of crowd cheering enthusiastically</em>)!<br />
Yep; writing a book wasn’t even a glimmer in my eye way back when I first started blogging – and by an amazing series of events, it’s actually come to pass! In fact, being a writer is something I’ve wanted to do ever since I <a href="http://middlezonemusings.com/why-i-love-to-write/">discovered my grandmother’s attic</a> nearly 50 years ago.<br />
I want to take a moment and thank my dear friend Liz Strauss for kick-startin’ the whole process some years ago when she accused me of bein’ a “writer”, of all things! I mean, who knew? Plus, I want to also thank all of YOU – Terry Starbucker and the whole SOBCon gang of desperados – you all had a hand in helping shape me into the writer I am today.<br />
<a href="http://www.sobevent.com/wp-content/uploads/2009/07/hat-tip-thumb.jpg"><img class="alignleft size-full wp-image-825" title="hat-tip-thumb" src="http://www.sobevent.com/wp-content/uploads/2009/07/hat-tip-thumb.jpg" alt="hat-tip-thumb" width="100" height="100" /></a>Anyhoo - now that I’ve made the further move from writer to “author”, well, all I can say is:<br />
Thanks, y’all, from the bottom of my Texas heart, and a big ol’ tip o’ the hat to ya! (Oh, and p.s.- Please <a href="http://middlezonemusings.com/books-for-sale/">buy the book</a>! Just sayin’;-)<br />
Robert Hruzek writes at <a href="http://middlezonemusings.com/">Middle Zone Musings</a><br />
______________________________<br />
<a href="http://www.flickr.com/photos/rammorrison/3157172804/">Celebrate the New Beginning | 2009</a>, by rAmmoRRison<br />
<a href="http://www.flickr.com/photos/rhruzek/3701103605/">A Hat Tip To Ya!</a> by Robert Hruzek<br />
______________________________</p>
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		<title>Attracting Knowledge Workers to Real-Life Communities</title>
		<link>http://www.sobevent.com/attracting-knowledge-workers-to-real-life-communities/</link>
		<comments>http://www.sobevent.com/attracting-knowledge-workers-to-real-life-communities/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 18:47:46 +0000</pubDate>
		<dc:creator>@Stephen</dc:creator>
		
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		<category><![CDATA[Future of Work]]></category>

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		<description><![CDATA[Charlie Grantham and Jim Ware, writing at The Future of Work
, ask:
What can you do to help your community become a net attractor of knowledge worker talent?
We have synthesized our ideas and Gardner&#8217;s into a few simple questions you can use in community development workshops. Please bear in mind that this list is research in [...]]]></description>
			<content:encoded><![CDATA[<p>Charlie Grantham and Jim Ware, writing at <a href="http://www.thefutureofwork.net/newsletter_0709_Feature.html">The Future of Work</a><br />
, ask:</p>
<blockquote><p><b>What can you do to help your community become a net attractor of knowledge worker talent?</b></p>
<p>We have synthesized our ideas and Gardner&#8217;s into a few simple questions you can use in community development workshops. Please bear in mind that this list is research in progress and doesn&#8217;t yet exist as a formal diagnostic instrument; but we believe it gives us a good basis for working with serious community leaders to start the conversation.</p>
<p>   1. Do the people in our community share a similar purpose for living here?<br />
   2. Is our community highly diverse in its cultural and ethnic makeup? Do we practice an openness that allows all of us to question all of our assumptions?<br />
   3. Is teamwork among our community members very important and valued?<br />
   4. Are people in our community recognized publicly for their contributions?<br />
   5. Does everyone in our community communicate well with each other?<br />
   6. Does our community have a distinct and unique identity? Is there local pride in what we do and represent?<br />
   7. Is our community connected economically and politically with others in our region? Do we play an active leadership role in developing the region politically, economically, and environmentally?<br />
   8. Do we welcome new members to our community, even when they come from different backgrounds and have different lifestyles?<br />
   9. Do we believe in the &#8220;equal rights&#8221; of all our residents to transportation, education, clean air, and public spaces?<br />
  10. How easily does our community resolve conflicts among our members?<br />
  11. Do our residents invest time and energy to develop the community? To improve our schools? To ensure a sustainable environment?<br />
  12. Do we have adequate resources in our community to help it thrive?<br />
  13. Are we constantly seeking to &#8220;push the envelope&#8221; and striving to become a better, more interesting place?<br />
  14. Do we support and encourage innovation in both our public and our commercial enterprises?</p>
<p>      That&#8217;s it. Short and sweet. The world changes, and your community changes or dies. Give this quick-check diagnostic a try. Go out into your community and ask people these simple questions (and ask yourself, too). You may be surprised at the answers—or you may decide to rent a moving van the next day.</p></blockquote>
<p>Read the whole thing, and <a href="http://www.thefutureofwork.net/newsletter_0709_Feature.html">participate in the discussion here</a>.</p>
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