Last week we facilitated an Escape Room with the team ofSamsungLogistics Europe in theMuseum voor Communicatie in The Hague. Our gamification-expert Michiel van Eunenmanaged to integrate items of the...
Nobody human will have an unlimited supply of energy. One of the main goals of a trainer / facilitator is to “manage” the energy level, both up and down! An energizeror icebreaker can be used asa...
Had a great first day at ITB Berlin, meeting many of our PS...
Jeroen van der Schenk shared
How to Be(come) a Better Manager in Retail? 3 lessons...
Retail isn’t a game where you can win by doing a good job for a few days, or even a few weeks or...
Jeroen van der Schenk shared
Customer Experience Vs. Customer Service Vs. Customer Care....
Companies are pouring more resources than ever before into building a strong customer experience,...
Jeroen van der Schenk shared
Research from Forbes shows that engaged employees will...
Do you ever wonder how relevant you are as a leader in retail? How does your leadership contribute...
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Do you ever wonder how relevant you are as a leader in...
Join us on April 12, 2018 in Amsterdam
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Join this unique Masterclass about Reverse Customering by...
"There are no markets; there are only customers! Therefore, we must stop marketing in all of its...
Summary
I'm passionate about Customer Experience, (Online) Marketing & Disruptive Business models. Helping organizations to turn their business into a memorable experience by Reverse Thinking & Engineering.
It’s not easy to consistently thrill customers with your brand and to turn them into loyal fans. Reverse Thinking & Engineering is both philosophy and process. It puts your desired customer experience at the centre of your company structure and helps you to build a corporate culture around it.
"We live in a time where everything happens in an instant. Everything has to happen fast, efficient. Where the rhythms and skills of work turn into cash. Where likes depict our happiness. Where the promise of fulfillment of every wish is at the touch of a button. Luckily you know that’s not the truth. Success is no longer counted by dollars and likes, but by how many lives we positively impact. Emotions are the most powerful currency. Connections and experiences make the real profit."
Specialisms: customer experience design, social media, internet marketing, e-commerce, communicatie, (disruptive) businessmodels, trends, gadgets, webcare, innovation, hospitality, reputation management, automotive, social media strategy. Proclaimed by Emerce as 'E-commerce Man of the Year'.
Do you want to turn your business into an (even better) experience and really make a difference in peoples lives? Just drop me a line at jeroenvanderschenk@ps-ee.com and/or connect with me on Linkedin.
Experience
Manager Marketing & Communication / (Customer) Experience Engineer
– Present (1 year 3 months)Amsterdam Area, Netherlands
We help you to create exceptional Customer Experience for your customers, guests, clients, patients etc...!
We work with an array of companies in different sectors to improve their customer experience. Whether that means making shopping more fun, hotel visits more rewarding, hospital stays less awkward or flying more comfortable. Organizations often make promises that can be hard to keep. There are always obstacles in the way: organizational structures, people who do not share the same vision, the high workload. Sound familiar? We can help you activate your brand by closing the gap between what your advisers promise and what your customers actually experience. We change the way people learn, lead and interact. We transform companies by engaging people, which empowers them to make a difference. We trigger companies to work collectively to create memorable experiences for their customers, and convert their customers into Raving fans.
Why do customers love some brands, and dislike others? For years we have studied and worked with Experience game changers such as adidas, Starbucks, LUSH, Nespresso, citizenM Hotels, Mazda, Apple, Tommy Hilfiger, KLM, Tesla, Le Pain Quotidien, and many more. These companies all deliver consistently memorable customer experiences, which turns their customers into active promoters, happy fans, and free ambassadors.
Looking at the experience these brands build in a very consistent manner, you could say their people are true Experience STARs: Surprising, Touching, Assisting and Recognizing. Which explains why these brands are loved and promoted by many, whilst others simply aren’t.
Imagine for a moment that you can turn every client and every participant into a happy fan and a free ambassador for your services. Because they feel surprised, touched, truly assisted and/or recognized. Doesn’t that sounds great?
Join the Global Network of Certified Experience STAR Facilitators! Go to http://startreverse.com/programs/star-facilitator/ for information and certification dates.
– Present (5 years 10 months)Amsterdam Area, Netherlands
Zoku believes that “amazing things can happen when people come together”. Our mission is to mix together like-minded individuals under one roof – aligning our international guests with internationally minded locals. We expanded the definition of a hotel to make it a platform where knowledge, ideas and people can mingle on a daily basis. Regular events will bring you in direct contact with inspiring individuals and companies – to exchange concepts, products and life lessons. But Zoku in itself is a regular event: our social spaces allow for easy interaction with your neighbours. It’s just a matter of going upstairs to join a pub quiz, watch a movie, play some Ping-Pong or jam the night away. Our ultimate goal is to broaden your network, social circles and horizons.
Booking Brabant is a "dynamic packaging" booking engine for tourism organizations in the Brabant region (Netherlands). Our main goal: attract more people to visit the Brabant region, stay longer and assisting them to enjoy their stay (even) more.
Seats2meet.com provides a platform for the digital bohemians and independent professionals as well as corporate nomads to unleash their creative powers. We give you access to innovative workspaces and meetingspaces where you can easily connect and collaborate with others.
We ask our guests to identify their expertise in Seats2meet.com. This allows us to match the total knowledge available in the network to those who are in need of this knowledge. This is how we bring the supply and demand of knowledge together.
It’s not easy to consistently thrill customers with your brand and to turn them into loyal fans. In today’s experience economy, extraordinary moments and positive emotions are the most powerful currency, It has become essential to show interest in how customers experience your brand. Reverse Thinking & Engineering is both philosophy and process. The solution puts your desired customer experience at the centre of your company structure and helps you to build a corporate culture around it.
Are you responsible for Customer Experience (entrepreneurs, leaders, HR professionals, internal trainers) or an independent facilitator looking for a proven way to create consistent memorable experiences? Join Reverse! Developed to help you create, boost and sustain Customer Experience.
'Een kijkje achter de deur van...' monumenten in de gemeente Brummen is een boek dat letterlijk een kijkje achter de voordeur van verschillende monumenten in Brummen geeft. Op de website kunt u het boek alvast bestellen en via facebook https://www.facebook.com/monumentenfotografie en/of twitter https://twitter.com/monumentenfoto kunt u lezen waar ik mee bezig ben.
Met project Monument076 geven wij invulling aan een persoonlijke droom. Het is echter veel meer dan dat! Wij willen mensen en organisaties inspireren om op een andere wijze invulling te geven aan (bedrijfs)activiteiten. Niet meer vertrouwen op lapmiddelen als verlaging van overdrachtsbelasting. Subsidie niet meer als vanzelfsprekend aannemen. Vernieuwen. Samenwerken. Kennis delen. Verbinden. Waarde toevoegen. Dát is project Monument076.
Het project speelt zich af rondom een zo goed als opgegeven monumentaal pand aan de Oude Bredaseweg 10 in Etten-Leur. Op een schaal van 1 (uitstekend) tot 6 (zeer slecht) scoort het pand in het bouwkundig rapport gemiddeld een 5,6. Dit pand willen wij renoveren conform de eisen die hieraan door de gemeente gesteld worden, en meer. Met veel aandacht voor authentieke details en het doen herleven van de rijke historie van dit pand. Storytelling sells…
A preview of what LinkedIn members have to say about Jeroen:
Mi experiencia durante el programa de certificación como "STAR Facilitator" fue muy enriquecedora a todos los niveles.
Desde el primer día de formación tuve la oportunidad de vivir en primera persona lo que siente un cliente cuando de verdad le tratamos como a una STAR, cuando él es el verdadero centro de atención.
A través de dinámicas, juegos de equipo, reflexiones, etc adaptamos todos los contenidos (ya de por sí muy realistas) a nuestro día a día y esto hizo que fuéramos capaces de aplicar la metodología STAR con nuestros clientes internos y externos enseguida.
Además, Jeroen es un excepcional comunicador, con mucha energía y experiencia, por lo que fue imposible no contagiarse de su positividad y entusiasmo. Desde aquí me gustaría también agradecerle su paciencia con mi limitado nivel de inglés, que no fue un problema para completar el programa gracias a su ayuda.
¡¡Experiencia totalmente recomendable si eres un apasionado de la Atención al Cliente de calidad y quieres seguir profesionalizándote!!
Joreon is high-energy, humorous, but most of all, experienced as a trainer. He has the uncanny ability to make people lose their inhibitions. Enjoyed his workshop!