Spas2b

Retailing: The Formula

Leslie — Wed, 22 Feb 2012 05:00:00 +0000

If retail is going to be one of the main focuses of your business (and it should be!), we believe that the appropriate space must be allotted, based on a practical 4-point formula; not an impractical guesstimate. Too much, or too little … Continue reading →

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Chess and Spa – Part 1 of 2

Leslie — Tue, 07 Feb 2012 21:40:24 +0000

This blog is all about using one world to improve in another. Today, we’re going to apply the principles of chess, to help you position your spa business ahead of the competition. Even if you don’t know the first … Continue reading →

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Chess and Spa – Part 2 of 2

Leslie — Tue, 07 Feb 2012 21:35:43 +0000

You might say Part 1 of this blog was about positioning yourself and your business for gains. And perhaps you could say Part 2 is about checking that position, in order experience the pay-off: business wins. 7. Don’t Over-Extend … Continue reading →

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Service Menus gone Wrong

Leslie — Wed, 01 Feb 2012 05:00:00 +0000

A question submitted to Spas2b: How many services should you have of each treatment category on your menu? Where do you draw the line and still have enough to answer to most clients’ interests? Our Response: Big or small, a … Continue reading →

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Spa Tips & Gratuities

Leslie — Fri, 27 Jan 2012 05:00:00 +0000

A question submitted to Spas2b: How should we be handling gratuities at the front desk? We are accepting tips on our new credit card chip machine and print off a report at the end of each day that shows … Continue reading →

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Customers Bad Behaviour

Leslie — Sun, 22 Jan 2012 15:31:00 +0000

A question posed to Spas2b by a client of Spa Life Magazine: We have a very difficult client that frequents our spa who without exaggerating is miserable, but she keeps coming. How can I get our staff to better … Continue reading →

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2012 Trends Recap – Part 1 of 2

Leslie — Tue, 17 Jan 2012 03:07:11 +0000

I always get excited when I read the Trendwatching.com annual trends report, and this year is no exception. Technology is driving many of these trends and because of this, a “re-positioning” of sorts continues to be forced upon businesses big … Continue reading →

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2012 Trends Recap – Part 2 of 2

Leslie — Mon, 16 Jan 2012 03:18:27 +0000

Part 2 of this Trends blog post, is a continuation of our recap of the Trendwatching.com Trends Report. 7. Idle Sourcing Crowd-based problem solving will continue to shake up business processes and force innovation, but idle-sourcing is making it even … Continue reading →

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Front Desk Intelligence

Leslie — Tue, 20 Dec 2011 18:45:34 +0000

If you keep hiring more and more of the same kinds of receptionists; the same ways you always have; with the same sad results; maybe now is the time to do things differently. Re-vamp your “Recipe for a Receptionist” to: … Continue reading →

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Financial Management

Leslie — Sun, 18 Dec 2011 05:00:00 +0000

In the world of business, any business, there are always tricks of the trade that can provide quick paths to solving daily business challenges and even turning pitfalls into win falls, and the spa business is no exception. Just … Continue reading →

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