Speech Technology Group

Hands down the most advanced Text-to-Speech app available

gerd — Sun, 09 Jun 2013 20:42:52 +0000

VoiceDream Reader has pulled out all the stops to offer the best user experience for listening to and reading along books and a variety of other content using the latest Text-To-Speech technology. The quality of the TTS voices is highly natural, particularly the new Julie, Paul, Kate and Bridget voices, which have been available now...

Apple, Beware: Google Now Coming to iOS, Chrome, Chrome OS & Windows 8

gerd — Fri, 15 Mar 2013 16:02:46 +0000

Google Now speech recognition going cross platform… Source: google.com Regarded by some as the innovation of 2012, Google Now wants to be a hit in 2013, as well, by expanding beyond Android. If this is not a a gauntlet that Google is throwing down in front of Apple’s Siri, then I don’t know what it is....

Google Glass project acquires voice and object recognition company – News

gerd — Fri, 15 Mar 2013 15:38:31 +0000

Can’t remember a person’s name? Google Glass might help using speech and object recognition technology… Source: google.com Google Glass Google has just acquired DNNresearch, a technology start-up from the Computer Science department at the University of Toronto responsible for researching speech and object recognition software. DNNresearhc specialises in object and speech recognition and was incorporated by...

Google’s 4 Biggest Technical Challenges, According To Search Guru Amit Singhal – SXSW

gerd — Tue, 12 Mar 2013 06:03:12 +0000

Is Google trying to model the voice recognition capabilities seen in Star Trek? Source: Forbes Amit Singhal Google is the dominant player in Internet search and one of the most important technology companies. But it still faces major challenges. Google’s Amit Singhal, senior vice president of search and Google Fellow, was asked in a talk...

SpeechTechMag.com: Jabra Headsets Feature Embedded Rubidium Speech Technology

gerd — Thu, 28 Feb 2013 08:33:34 +0000

This is implementation of always-on speech recognition technology in Bluetooth headsets should help making these devices even more popular Source: speechtechmag.com Rubidium, a supplier of embedded speech processing technologies, announced today that GN Netcom has unveiled a new series of Jabra unified communications headsets with its voice control technology. The technology is available in the...

Newsreader Tool

gerd — Sat, 23 Feb 2013 23:47:57 +0000

Interesting to see this tool launched without the use of Text to Speech….. BetaKit » Umano's Voice Actor-Powered Text-to-Speech Platform … betakit.com1/25/13 With the wide proliferation of content available on the web, San Francisco-based Umano is looking to add its own spin to how and where consumers access the latest coverage. The startup recently...

Google’s OK Glass: What Siri Should Be, And Isn’t

gerd — Thu, 21 Feb 2013 13:15:20 +0000

Google’s new “cyborg” technology is almost here.… Source: google.com Google’s new OK Glass concept is not dissimilar from Apple’s Siri. But the search giant’s take on voice command and mobile computing may offer users something more viable than Siri. It appears that the long-anticipated appearance of “Google Glass” has at least begun to make its way...

Blog post from last year confirmed; Amazon acquires text-to-speech firm Ivona to rival Apple’s Siri

gerd — Mon, 28 Jan 2013 12:05:25 +0000

As reported already last summer in our blog - http://www.speechtechnologygroup.com/theres-no-room-for-amazon-com-in-the-smartphone-market – Amazon went through with the acquisition of text-to-speech company Ivona, taking yet another core speech technology company of the market and further reducing the number of viable players in our industry. Source: google.com Amazon (NASDAQ:AMZN) has acquired text-to-speech technology firm Ivona Software, which powers accessibility...

Global Markets and Technologies for Voice Recognition

gerd — Mon, 14 Jan 2013 12:39:47 +0000

Interesting overview about the development of speech technologies over the next few years… Source: google.com In the coming decade, observers of the evolution in voice recognition technologies will no doubt look back to 2012 as the tipping point year – the time when speech adoption finally broke away from the enterprise niche market of interactive...

An Apple iCar Isn’t Entirely Crazy (AAPL)

gerd — Tue, 08 Jan 2013 06:38:28 +0000

Is speech recognition in the car for Apple just the beginning? Source: google.com Apple (NASDAQ: AAPL ) ? Putting out its own car? I don’t think so. Marketwatch’s Matthew Lynn — in his London Eye column yesterday — offered up seven surprises of 2013. Yes, many of the predictions are beyond outlandish, but one in particular...

Apple and Intel Working on Bluetooth Smart Watch for 2013 Launch?

gerd — Tue, 08 Jan 2013 03:41:50 +0000

Next up – speech recognition and text to speech in youreatch….. Source: google.com Chinese site TGBus reports [Google translation, via Mobilegeeks.de] that Apple and Intel are currently working together on a Bluetooth-enabled smart watch. According to the report, the watch will include a 1.5-inch OLED display from RITEK subsidiary RiTdisplay and will launch in the...

Windows Phone 8 supports speech recognition in 15 languages including Indian dialects

gerd — Mon, 07 Jan 2013 20:42:59 +0000

Microsoft speech recognition and text-to-speech across many languages now available on the new Windows phone. www.Speechtechnologygroup.com provides the Microsoft speech engine with ASR and TTS for 26 languages with MRCP interface to connect to the leading voice platforms like Avaya, Genesys, Cisco, Asterisk and more. Source: google.com Windows Phone 8 may look and feel very...

Is Apple’s Epic Run Over? Analyzing Apple’s R&D Advantages

gerd — Tue, 18 Dec 2012 02:30:25 +0000

Interesting analysis about the R&D budgets of the large mobile players…..,, Source http://www.fool.com/investing/general/2012/12/17/is-apples-epic-run-over-analyzing-apples-rd-advant.aspx Apple (NASDAQ: AAPL ) has gone from Wall Street darling that couldn’t miss to a contrarian play trading at earnings multiples well below the broader market. With iPhones still flying off the shelves and the Mini an early hit, many investors are left wondering...

boosting automatic speech recognition through articulatory inversion

gerd — Wed, 12 Dec 2012 14:36:32 +0000

More-latest speech technologies Social share or comment – what do you think?

Amazon Launching “Voice Guide” and “Explore by Touch” for Kindle Fire and Kindle Fire HD

gerd — Wed, 12 Dec 2012 12:25:09 +0000

Text to Speech is an invaluable tool for the vision impaired community… Source: google.com Friday, December 07, 2012 – by Paul Lilly Text-to-speech and adjustable font sizes are two features that have been around for years on Kindle devices to help vision-impaired Kindle owners with learning disabilities. Now Amazon is bringing “Voice Guide” and “Explore...

How Should Investors Play Nuance Communications in 2013?

gerd — Wed, 12 Dec 2012 11:20:10 +0000

A “foolish” look at speech recognition and Nuance… Source: google.com The market hasn’t been too kind to mobile growth play Nuance Communications (Nasdaq: NUAN) so far this year. Heading into the end of 2012, the company finds its shares down nearly 11%. However, investors have hung with it, in no small part thanks to...

Dragon Systems Founders Take Goldman to Trial Over Advice

gerd — Tue, 11 Dec 2012 15:17:46 +0000

Will the people who set the stage for what speech recognition is today finally be heard?0 Source: BusinessWeek Jim and Janet Baker, pioneers in the field of computer speech recognition, turned to Goldman Sachs Group Inc. (GS) in late 1999 when they needed investment bankers to advise them on the sale of Dragon Systems...

Place Your Bets, People: Semantic Speech Recognition and the Future of Libraries -

gerd — Tue, 11 Dec 2012 13:12:02 +0000

Will semantic and conversational speech recognition replace your Librarian? Source: google.com Some years ago, when cellphones were still mostly the province of celebrities and hardcore business travelers, I was walking through an airport and saw a well-groomed and prosperous-looking man engaged in animated conversation with, as far as I could tell, himself. He certainly...

Three Years Until In-Car Voice Recognition Really Rocks

gerd — Tue, 11 Dec 2012 12:03:19 +0000

Speech recognition and NLU need a lot more horsepower to work well in the car…. Source: google.com Voice recognition at its best in a car today is about 90 percent accurate. The goal of the car companies and of speech recognition software supplier Nuance is to reach about 95 percent accuracy. And Nuance estimates that...

Google’s Siri-competitor, Google Now, could be coming to Chrome

gerd — Mon, 10 Dec 2012 15:19:27 +0000

Rumors have it that Google Now with its speech recognition feature would be included with Google Chrome. This would mean that millions of desktops running chrome will soon be in E-equipped with personal assistant capabilities. Source google.com Google’s Siri competitor, Google Now, could be moving from Android-only devices onto Windows and Mac desktops, according to reports...

Are Apple And Google In Race For North Carolina’s ‘Black Gold’? – Technology

gerd — Sat, 08 Dec 2012 18:56:06 +0000

Even the cloud has a power plug… Source google.com Apple, fuel cells, pig manure, and Google in rural North Carolina. MINYANVILLE ORIGINAL To support its iCloud and SIRI Voice recognition services, Apple (NYSE:AAPL) runs a data center in Maiden, NC, 40 miles northwest of Charlotte. That center is powered by 24 hydrogen fuel cells that produce...

Siri TV analysis: Apple TV, Siri could revolutionize television

gerd — Sat, 08 Dec 2012 17:49:36 +0000

Making the case for speech recognition in the living room… google.com Let’s face it — TV is boring. Not the 57 Channels and Nothin’ On kind of boring, the kind of boring you experience when you’ve been using the same old technology for far too long. It’s always the same story: a flat panel on...

Smarter Than You Think – Google Cars Drive Themselves, in Traffic – NYTimes.com

gerd — Mon, 03 Dec 2012 15:57:12 +0000

After years of DARPA funded autonomous car research, here is the Google car….. The car is a project of Google, which has been working in secret but in plain view on vehicles that can drive themselves, using artificial-intelligence software that can sense anything near the car and mimic the decisions made by a human driver....

Thanksgiving Thoughts…

gerd — Thu, 22 Nov 2012 21:38:14 +0000

We tend to forget that happiness doesn’t come as a result of getting something we don’t have, but rather of recognizing and appreciating what we do have. Happy Thanksgiving Gerd Graumann www.SpeechTechnologyGroup.comMore-latest speech technologies Social share or comment – what do you think?

Job opening hints at new languages for Apple’s Siri – iPad/iPhone

gerd — Thu, 22 Nov 2012 15:05:28 +0000

Looks like Siri wants to understand everybody… source google.com New Apple job openings indicate that the company is working on bringing its Siri voice assistant to lots more languages, including Arabic, Danish, Dutch, Finnish, Norwegian and Swedish. 9To5Mac reports that the job listing, which was posed on Apple’s website on 134 November, is for a...

NAB uses voice recognition to authenticate banking customers – security, ATM, PIN codes, banking, biometrics, financial institutions, voice recognition, banks,

gerd — Tue, 20 Nov 2012 13:25:09 +0000

Voice biometrics is quickly gaining traction, specifically in the financial services sector Source google.com National Australia Bank (NAB) has deployed biometrics technology to allow customers to access their bank accounts using their voice. Voice authentication is currently being used for calls to the NAB contact centre but could eventually be used for ATM machines, NAB executive...

Embracing Your Inner Robot: A Singular Vision Of The Future

gerd — Fri, 16 Nov 2012 00:18:05 +0000

Artificial intelligence and synthetic biology will transform the way we interact with machines Source google.com Enlarge image Credit Yoshikazu Tsuno / AFP/Getty Images “Child-robot with Biomimetic Body” (or CB2) at Osaka University in Japan in 2009, where the android was slowly developing social skills by interacting with humans and watching their facial expressions, mimicking a mother-baby...

Google TV Makes Voice Controls Look Useful

gerd — Thu, 15 Nov 2012 20:25:07 +0000

Will Google’s speech recognition technology get Google TV finally in the living room? source google.com YouTube Rebecca Greenfield 869 Views Nov 14, 2012 Google has stepped into the future of television with its new voice recognition feature, a seemingly gimmicky addition, which Google manages to make look pretty useful. In the promotional video below Google shows us how we...

Select your localized edition:

gerd — Fri, 09 Nov 2012 00:07:56 +0000

Microsoft sows a new speech recognition and text to speech system for on the fly translation that rocks… Source Technology Review Software turns English into synthesized Chinese almost instantly. Software that instantly translates spoken speech could make communicating across language barriers far easier. It could be the next best thing to learning a new language. Microsoft...

Will Nuance’s Nina Do What Apple’s Siri Won’t?

gerd — Mon, 05 Nov 2012 15:10:28 +0000

Has natural language understanding (NLU) arrived for the enterprise? The combination of speech recognition and NLU technology is what eventually will allow automated applications to communicate with people in a way that humans will feel comfortable Source Forbes Apple’s Siri iPhone voice-based App interface has forever changed consumer expectations of how to interact with their computing...

Apple’s ‘Mr Fix It’ Eddy Cue profiled – Apple Business

gerd — Mon, 05 Nov 2012 14:01:48 +0000

Siri is getting a new master to fix its speech recognition capabilities… source google.com Eddy Cue, the Apple exec who is now tasked with fixing Apple’s voice-recognition PA Siri and its disastrous iOS 6 Maps app, has been profiled in a number of articles. Cue, given the nickname ‘Mr Fix-It’ in the Cnet report (although perhaps...

Meet the comic who doesn’t say a word

gerd — Mon, 05 Nov 2012 13:05:28 +0000

Text to speech technology is giving a standup comedian a new voice… Soource google.com . Different kind of funny: comedian Patrick Monahan says “Lee is amazing! He’s so fresh, unique and very very funny! We are all doing comedy in 3D, Lee is doing it in 4D!” Picture: lostvoiceguy.com5483391077003737 AT first the laughs are, perhaps understandably,...

Research at Google – Google+ – Large Scale Language Modeling in Automatic Speech…

gerd — Fri, 02 Nov 2012 13:42:43 +0000

Google explains how they use huge amounts of data to improve speech recognition results..… Source google.com At Google, we’re able to use the large amounts of data made available by the Web’s fast growth. Two such data sources are the anonymized queries on google.com and the web itself. They help improve automatic speech recognition through large...

Cars With Social Media Plugins – Social News Daily

gerd — Thu, 01 Nov 2012 16:42:16 +0000

Cars on the new mobile devices… Source google.com While some drivers have said that they don’t want social media like Facebook and Twitter in their cars, car manufacturers are touting the new technology in the dashboards of their cars. Apple’s Siri technology is already being considered in BMW, Audi, Chrysler, Honda, General Motors, Jaguar, Land Rover, and...

Is Google’s New ‘Siri Killer’ Deadly Enough To Take Her Out?

gerd — Thu, 01 Nov 2012 16:30:48 +0000

A (not so serious) comparison between Apple and Google search by the Huffington Post Siri is a wanted woman. And Google’s on her trail. For the last year, Apple’s iPhone app has been sucking up all the oxygen regarding voice-controlled digital assistants. Now Uncle Googs is striking back with a sassy-voiced companion of its own for...

HMM-based Speech Synthesis: Fundamentals and Its Recent Advances

gerd — Thu, 01 Nov 2012 14:37:45 +0000

The quick peek under the hood of a text to speech engine Source google.com The task of speech synthesis is to convert normal language text into speech. In recent years, hidden Markov model (HMM) has been successfully applied to acoustic modeling for speech synthesis, and HMM-based parametric speech synthesis has become a mainstream speech synthesis method....

Google explains how more data means better speech recognition — Data

gerd — Thu, 01 Nov 2012 14:13:38 +0000

Will Google’s almost infinite access to data eventually give them an edge over Apple when it comes to speech recognition performance? Source GigaOM A new research paper from Google highlights the importance of big data in creating consumer-friendly services such as voice search on smartphones. More data helps train smarter models, which can then better predict...

Smartpen automatically sends your notes and audio to the cloud

gerd — Thu, 01 Nov 2012 14:12:48 +0000

Smart pens have been around for a while, but equipping them with Wi-Fi capabilities really make sense. By uploading all of your notes automatically to Evernote, you never have to really think about it again. Source DVICE With touchscreen and text-to-speech rapidly taking over where handwriting left off, pens and pencils are slowly dying...

Dragon NaturallySpeaking 12 Premium review

gerd — Thu, 01 Nov 2012 12:22:30 +0000

Tired of typing? The new Dragon NaturallySpeaking might be just what you need… Source google.com Dragon NaturallySpeaking remains the number one speech-recognition software tool for dictation. But version 12 brings relatively little new to the party. Here’s our Dragon NaturallySpeaking 12 Premium review. NaturallySpeaking 12 Premium continues Dragon’s reign as the king of all voice-recognition software....

Speech Recognition for the food service industry

gerd — Wed, 31 Oct 2012 16:26:34 +0000

Here’s another example of a speech recognition implementation in warehouse management systems. Source speechtechmag.com Lucas Systems, a provider of voice-directed warehouse applications, today introduced the next version of Jennifer FoodSelect, a voice-directed solution designed for foodservice and grocery distribution centers. The latest release of Jennifer FoodSelect adds configurable voice-directed receiving, putaway, returns and replenishment, in addition to enhanced support...

Google Introduces Enhanced Voice Search For iOS & Android Devices

gerd — Wed, 31 Oct 2012 16:06:59 +0000

The latest update to Google’s voice search includes a text to speech response… Source google Google is now making it even easier to search and find the information you need. Today, the company introduced an update to its app for iOS and Android with a fancy new enhanced voice search. The new voice recognition technology is...

Speech Recognition for the Warehouse

gerd — Wed, 31 Oct 2012 15:21:01 +0000

Using speech recognition in he warehouse for voice picking can provide a fantastic ROI.… Source. google.com The use of voice technology in the warehouse is expanding, particularly for order picking. Voice directed order picking involves the use of a wearable computer with a headset and microphone. The order pickers are instructed by voice on which items...

Voice search shoot-out: Google’s new voice search vs Apple’s Siri, hands-on

gerd — Wed, 31 Oct 2012 13:07:57 +0000

How do the latest assistant releases by Apple and Google compare? John Koetsier puts them them to the test Source VentureBeat Google just released its newest voice search functionality in what VentureBeat’s Ricardo Bilton called a direct assault on Siri, updating both its Android and iOS apps. I wanted to test both of them hands-on. Siri is an idiot...

IVRs without Frustration: Speech Recognition Gets the Human Touch

gerd — Fri, 26 Oct 2012 12:56:42 +0000

Here’s a way you can achieve 100% accuracy without touchtone technology by allowing the caller to speak to your IVR. It’s a mix of speech recognition and agent assisted IVR technology. Source: google.com If you’ve ever used an interactive voice response (IVR) system – and unless you’ve been living on a desert island, you have –...

Maccessibility » Apple looking to add individual personality to text-to-speech voices

gerd — Fri, 19 Oct 2012 14:10:33 +0000

Here is a way to make text to speech technology even more appealing: Source: google.com The filing, titled “Voice assignment for text-to-speech output,” looks to create “speaker profiles” which can change the voice characteristics of TTS output to match parsed-out metadata like age, sex, dialect and other variables. As noted by the application, many systems exist...

Google’s Search Lead Can Become Apple’s Advantage In 5 Years

gerd — Wed, 17 Oct 2012 14:40:39 +0000

Will the upcoming battle for search be fought with voice recognition technology? Source. google.com Many seem to believe that it is a foregone conclusion that Google has already won the search engine wars. After all Google currently holds 66.7% of the U.S. search market as of September 2012, with its closest competitor, Microsoft (MSFT), at a...

The Biggest Threat To Apple Right Now

gerd — Sat, 13 Oct 2012 07:09:58 +0000

Apple’s reliance on third parties for critical applications – a growing concern and challenge to keep the competitive advantage… Source Business Insider In July, we wrote that we were blown away with Google Now, the voice-controlled search service on the newest version of Android. The app is Google’s answer to Siri.Except it’s better. Unlike...

Apple giveth and Apple taketh away: features users miss in iOS 6

gerd — Sat, 13 Oct 2012 06:52:53 +0000

Is it worth updating to iOS6 yet? Source Ars Technica Last month’s introduction of iOS 6 gave iPhone, iPad, and iPod touch users many things, like Do Not Disturb, new call features, and increased Siri capabilities. iPhone 5 and 4S users now have a cool new Panorama mode in the Camera app, there’s Facebook...

Why Speech is Key for a Great Mobile Customer Service Experience -

gerd — Fri, 12 Oct 2012 16:06:19 +0000

Mobile strategy and speech recognition… Source community.nuance.com Why Speech is Key for a Great Mobile Customer Service Experience Fifteen years ago, analysts and investors routinely asked companies, “What’s your Internet strategy?” Today they ask, “What’s your mobile strategy?” The corollary to both questions was, “If you don’t have one, you’d better get one – fast.” Then...

Futurist Ray Kurzweil Wants to Move Your Brain Into the Cloud

gerd — Fri, 12 Oct 2012 13:45:56 +0000

Some interesting thoughts of one of the brilliant minds in our industry… Source google.com Ray Kurzweil, author of The Age of Spiritual Machines and a pioneer of artificial intelligence software, has always been one of the most provocative thinkers on technology and its future. When he spoke at the Demo conference last week, it was no...

Google deploys ‘virtual brain’ for smarter searches

gerd — Tue, 09 Oct 2012 12:32:18 +0000

Google is using its massive computing power to simulate the human brain to improve the results of its speech recognition engine… Source google.com After being taught to recognize cats, people and other images by watching YouTube videos, Google’s virtual brain technology is to be put to the ultimate test: making Google’s products smarter. The virtual...

5 Reasons to Scrap Our Patent System: #1. Apple’s Siri

gerd — Mon, 08 Oct 2012 21:44:57 +0000

Some interesting background information about the patent situationSiri Source Forbes Image via CrunchBase The Apple (AAPL) iPhone features a flawed voice recognition service, Siri. And the patent battle that wiped out its inventor and his three decades of work is a great example of why America’s current patent system needs a revamp. On October 6th, I...

Next-Gen Intel Ultrabooks to Get Voice, Gesture Recognition

gerd — Wed, 12 Sep 2012 14:23:02 +0000

The next-generation ultra books will aim to have similar capabilities as your smartphone does. Speech recognition will be a big part of this… Source PCMag A “massive, massive amount of innovation is coming” in the next generation of thin-and-light ultrabooks, Intel executive Kirk Skaugen said at the Intel Developer Conference here on Tuesday. The chip giant...

Bulletproof Money Will Be a Thief’s Worst Nightmare – and Help Drive the Mobile Wave – Money Morning

gerd — Sat, 08 Sep 2012 07:21:17 +0000

Voice biometrics also known as voice recognition is about to get big boost… Source: google.com Imagine checking in at the airport, buying a cup of coffee at a local café, even paying for your clothes or groceries at the store’s register… all with a quick wireless scan of your smartphone. It’s all possible today, thanks to...

The Upside for Speech Recognition in Mobile Devices

gerd — Thu, 06 Sep 2012 06:02:16 +0000

Network speech recognition will be the next big wave… Source: google.com Get used to the idea of talking to all your consumer electronics (CE) devices as a primary means of interaction — for this is the future of human interface design, particularly with mobile communication devices. As mobile speech recognition technologies continue to improve in their...

1.1 billion phones with rich voice control by 2016

gerd — Wed, 05 Sep 2012 22:11:40 +0000

After many years of going through the different phases in the technology adoption cycle, speech recognition has finally gone mainstream… Source: google.com There will be 1.1 billion phones shipped in 2016 featuring the ability to command and control the phone through a voice user interface, according to analyst ARCchart. ARCchart said that advances in mobile computing...

Who will keep the remote control for online video?

gerd — Wed, 05 Sep 2012 18:12:36 +0000

Speech recognition systems for the living room and Google +… Source: google.com Video in all its guises, we’re constantly being told, is the wave of the future and a potential clogger of networks. With Apple’s FaceTime and Skype apparently being embedded on the upcoming Windows Phone 8 smartphones, Google has also moved by pushing video for...

Securing Your Voice – voice biometrics on the rise

gerd — Wed, 05 Sep 2012 15:51:57 +0000

Voice biometrics and voice verification technology is getting more attention in the industry… Researchers turn voiceprints into passwords to avoid storing your actual speech anywhere. Voice authentication is increasingly used by tens of millions of people, including bank and telecom customers: you record a sample upon enrollment, and then speak that passage each time you call...

Text-to-Speech and WebKit Now on One Laptop per Child Devices – Softpedia

gerd — Wed, 05 Sep 2012 13:40:01 +0000

The One Laptop Per child initiative ads a new browser with text to speech capabilities… Source: google.com – OLPC product family gets updated OS It wasn’t too long ago that we reported on OLPC’s next project, but now we have something to say about those that are already out there. Long story short, the operating system...

Removing Authentication Hurdles with Voice Biometrics

gerd — Fri, 31 Aug 2012 19:13:35 +0000

When it comes to customer service, consumers are taking charge. When they pickup the phone they want to get answers – fast. But are consumers really getting the results they want the way they want them? A recent consumer survey of attitudes around present-day caller authentication systems shows this stage of the customer journey is...