strategy+business: TECHNOLOGY

The Gorilla of Agile Business Innovation

by William J. Holstein — Mon, 06 May 2013 05:00:00 GMT

Corning Glass Chief Technology Officer David Morse explains how the company, through speed and customer-driven research, development, and engineering, has built an $8 billion enterprise in an industry that many regard as moribund. Morse is responsible for shepherding Corning's innovative R&D practice through an era of change.

Well-Tailored IT

by Peter Burns, David Hovenden, and Mark Johnson — Tue, 26 Feb 2013 06:00:00 GMT

If you are a senior IT leader, you need to make the same kinds of disciplined choices for your department that the CEO and top leadership team are making about the strategic direction of the enterprise. Here's how to develop a sophisticated, more strategically oriented information technology approach--based on six ways to create value for the enterprise, and five archetypes that resolve the tension among those six value drivers.

The Digital Government

by David Hovenden and Chris Bartlett — Tue, 26 Feb 2013 06:00:00 GMT

Digitization could enable governments to aggregate their capabilities across agency boundaries and orchestrate the most cost-effective solutions, whether public or private, to meet their citizens' needs. Some governments around the world are already moving in this direction: They are making smart investments by focusing on five enablers of a successful digital strategy.

The ABCs of Analytics

by David Meer — Tue, 26 Feb 2013 06:00:00 GMT

"Big data" will be the next game changer for marketers, but some will gain more advantage from it than others. To leverage big data's full potential, companies need to go back to basics: relying on theory-based approaches, striving for a holistic view of their customers and markets, and learning by doing. These three steps have always been at the core of strong analytics programs and should continue to guide companies' initiatives today.

Putting an I in Healthcare

by Gil Irwin, Jack Topdjian, and Ashish Kaura — Mon, 18 Feb 2013 11:00:00 GMT

Healthcare systems around the world are fraught with challenges that reveal the cracks in today's operating models. But a nascent trend that is quickly becoming an imperative is poised to transform the industry: the consumerization of healthcare. By promoting and supporting more control, awareness, and responsibility on the part of the consumer, healthcare companies can drive a dramatic improvement in population health and reduction in costs.

The Four Types of Digital Marketer

by Matthew Egol, Christopher Vollmer, and Klaus Hoelbling — Mon, 10 Dec 2012 06:00:00 GMT

Your company's customer-centricity profile reveals the capabilities you need to succeed in digital media, as well as whether you are a leader, scholar, pioneer, or novice in this critical marketing field. This article introduces the Booz & Company Digital Customer Centricity Profiler, which enables you to see what kind of digital marketing plan might be a game changer for your particular business.

The Offline Executive

by Henry Mintzberg and Peter Todd — Tue, 27 Nov 2012 10:00:00 GMT

New technologies are transforming our lives, for better and for worse, with profound implications for management. Mobile computing can help managers cope with the many demands on their time, but it can also increase the chaos and cause them to miss nuances that could be gleaned from personal interactions. Managers can take several steps to avoid the pitfalls and regain control.

Lessons from the E-Commerce Wars

by Laura W. Geller — Tue, 28 Aug 2012 05:00:00 GMT

Entrepreneur Jim McCarthy has worked in e-commerce for the past 15 years. He cut his teeth in tech startups, learning from both failures and successes. Today, as cofounder and CEO of Goldstar Events Inc., a privately held half-price ticketing website, he's figured out how to grow his business and distinguish his brand by forging a strong connection with his customers. (THIS ARTICLE CONTAINS LICENSED IMAGES)

Digitization and Prosperity

by Bahjat El-Darwiche, Milind Singh, and Sandeep Ganediwalla — Tue, 28 Aug 2012 05:00:00 GMT

The economic growth of nations is linked to a single technological factor: the extent to which people adopt ICT and digital technologies. Policymakers need to focus on three priorities: elevating digitization on the national agenda, including the systematic planning and tracking of progress; developing a better governance model for the telecom and information technology sectors; adopting an ecosystem perspective; enabling competition; and stimulating demand.

The Global ICT 50: The Supply Side of Digitization

by Olaf Acker, Florian Gröne, and Germar Schröder — Tue, 28 Aug 2012 05:00:00 GMT

The top 50 companies providing online IT and telecom hardware, software, and services, are facing dramatic change and convergence. How they respond will transform life for the rest of us. This article, based on an analysis of the four factors determining success for digital providers, shows which companies are leading and why four industry sectors -- hardware and infrastructure companies, software and Internet companies, IT service providers, and telecom operators -- have different growth trajectories and competitive prospects.

IT and Healthcare: Evolving Together at the Cleveland Clinic

by Ramez Shehadi, Walid Tohme, and Edward H. Baker — Mon, 06 Aug 2012 05:00:00 GMT

Martin Harris, M.D., chief information officer of the Cleveland Clinic -- one of the world's most innovative hospital systems -- describes how medical IT helps providers engage consumers and cut costs. He also looks ahead, describing how innovative information technology and innovative healthcare are poised to evolve together.

Brand Transformation on the Internet

by Art Kleiner — Mon, 25 Jun 2012 05:00:00 GMT

To Aaron Shapiro, CEO of the digital agency Huge, online marketing means creating immersive environments where people go to get their problems solved. In his book Users, Not Customers , he argues that every company will sooner or later come online this way.

Connections with Integrity

by Reid Hoffman — Tue, 29 May 2012 22:00:00 GMT

The venture capitalist who cofounded LinkedIn reveals the surefire system that he has used since high school for evaluating potential business relationships. Peoples' attitudes about alliances range from purely transactional to deeply altruistic, and this outlook determines the kind of partner they will be, either on a social network or in a face-to-face deal.

s+b Trend Watch: Cloud Computing

Tue, 29 May 2012 05:00:00 GMT

Health Reform by the Numbers

by John Dineen — Tue, 28 Feb 2012 06:00:00 GMT

Policy change won't be enough to repair the U.S. healthcare system. The CEO of GE Healthcare argues that technology will be key to lowering costs and improving outcomes. By using data to target inefficiencies, leading healthcare systems are developing solutions that can serve as best practices for the industry.

The Faster New World of Healthcare

by Carl Dumont, Ashish Kaura, and Sundar Subramanian — Tue, 28 Feb 2012 06:00:00 GMT

Regulatory reform and IT advances are accelerating the "clockspeed" in healthcare. To compete, insurers will need to focus on three key areas.

Telecom: Provide Experience

by Bahjat El-Darwiche, Roman Friedrich, Michael Peterson, and Karim Sabbagh — Fri, 17 Feb 2012 06:00:00 GMT

Technology: Digitize the Verticals

Fri, 17 Feb 2012 06:00:00 GMT

A Better Way to Battle Malware

by Tim Laseter and Eric Johnson — Tue, 22 Nov 2011 06:00:00 GMT

Emulating the methods used to transform production quality could clean up the Internet -- and might even pay for itself.

Best Business Books 2011: Technology

by Michael Schrage — Tue, 22 Nov 2011 06:00:00 GMT

The Ecology of Technology

Data Points: Winners in the New Digital Economy

Tue, 22 Nov 2011 06:00:00 GMT

Making Customer Segmentation Deliver

by Corey Yulinsky — Tue, 22 Nov 2011 06:00:00 GMT

As the ability to gather sophisticated data grows, here's a four-step process for making segmentation drive improved performance.

A Strategist's Guide to Digital Fabrication

by Tom Igoe and Catarina Mota — Tue, 23 Aug 2011 05:00:00 GMT

Rapid advances in manufacturing technology point the way toward a decentralized, more customer-centric "maker" culture. Here are the changes to consider before this innovation takes hold.

IT Road Maps for IT Transformation

by Michael Connolly and Edward H. Baker — Fri, 01 Jul 2011 05:00:00 GMT

A conversation with Aetna Executive Vice President Meg McCarthy.

Focus and Scale on the Internet

by Tim Laseter — Tue, 24 May 2011 05:00:00 GMT

The next wave of online business models must focus narrowly, rather than blindly pursuing scale.