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Let Us C

2011-12-18T18:50:00.000+05:30

Let Us C

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GD TIPS

2011-09-02T23:58:00.000+05:30

GD TIPS

Initiation Techniques

Body of the group discussion

Summarization/ Conclusion

Initiation Techniques
Initiating a GD is a high profit-high loss strategy.
When you initiate a GD, you not only grab the opportunity to speak, you also grab the attention of the examiner and your fellow candidates.

If you can make a favourable first impression with your content and communication skills after you initiate a GD, it will help you sail through the discussion.

But if you initiate a GD and stammer/ stutter/ quote wrong facts and figures, the damage might be irreparable.

If you initiate a GD impeccably but don't speak much after that, it gives the impression that you started the GD for the sake of starting it or getting those initial kitty of points earmarked for an initiator!

When you start a GD, you are responsible for putting it into the right perspective or framework. So initiate one only if you have in-depth knowledge about the topic at hand.

Body of the group discussion
Different techniques to initiate a GD and make a good first impression:
i. Quotes
ii. Definition
iii. Question
iv. Shock statement
v. Facts, figures and statistics
vi. Short story
vii. General statement

i. Quotes
Quotes are an effective way of initiating a GD.

If the topic of a GD is: Should the Censor Board be abolished?, you could start with a quote like, 'Hidden apples are always sweet'.

For a GD topic like, Customer is King, you could quote Sam (Wall-mart) Walton's famous saying, 'There is only one boss: the customer. And he can fire everybody in the company -- from the chairman on down, simply by spending his money somewhere else.'

ii. Definition

Start a GD by defining the topic or an important term in the topic.

For example, if the topic of the GD is Advertising is a Diplomatic Way of Telling a Lie, why not start the GD by defining advertising as, 'Any paid form of non-personal presentation and promotion of ideas, goods or services through mass media like newspapers, magazines, television or radio by an identified sponsor'?

For a topic like The Malthusian Economic Prophecy is no longer relevant, you could start by explaining the definition of the Malthusian Economic Prophecy.

iii. Question

Asking a question is an impact way of starting a GD.

It does not signify asking a question to any of the candidates in a GD so as to hamper the flow. It implies asking a question, and answering it yourself.

Any question that might hamper the flow of a GD or insult a participant or play devil's advocate must be discouraged.

Questions that promote a flow of ideas are always appreciated.

For a topic like, Should India go to war with Pakistan, you could start by asking, 'What does war bring to the people of a nation? We have had four clashes with Pakistan. The pertinent question is: what have we achieved?'

iv. Shock statement

Initiating a GD with a shocking statement is the best way to grab immediate attention and put forth your point.

If a GD topic is, The Impact of Population on the Indian Economy, you could start with, 'At the centre of the Indian capital stands a population clock that ticks away relentlessly. It tracks 33 births a minute, 2,000 an hour, 48,000 a day. Which calculates to about 12 million every year. That is roughly the size of Australia. As a current political slogan puts it, 'Nothing's impossible when 1 billion Indians work together'.'

v. Facts, figures and statistics

If you decide to initiate your GD with facts, figure and statistics, make sure to quote them accurately.

Approximation is allowed in macro level figures, but micro level figures need to be correct and accurate.

For example, you can say, approximately 70 per cent of the Indian population stays in rural areas (macro figures, approximation allowed).

But you cannot say 30 states of India instead of 28 (micro figures, no approximations).

Stating wrong facts works to your disadvantage.

For a GD topic like, China, a Rising Tiger, you could start with, 'In 1983, when China was still in its initial stages of reform and opening up, China's real use of Foreign Direct Investment only stood at $636 million. China actually utilized $60 billion of FID in 2004, which is almost 100 times that of its 1983 statistics."

vi. Short story

Use a short story in a GD topic like, Attitude is Everything.

This can be initiated with, 'A child once asked a balloon vendor, who was selling helium gas-filled balloons, whether a blue-colored balloon will go as high in the sky as a green-colored balloon. The balloon vendor told the child, it is not the color of the balloon but what is inside it that makes it go high.'

vii. General statement

Use a general statement to put the GD in proper perspective.

For example, if the topic is, Should Sonia Gandhi be the prime minister of India?, you could start by saying, 'Before jumping to conclusions like, 'Yes, Sonia Gandhi should be', or 'No, Sonia Gandhi should not be', let's first find out the qualities one needs to be a a good prime minister of India. Then we can compare these qualities with those that Mrs. Gandhi possesses. This will help us reach the conclusion in a more objective and effective manner.'

Summarization/ Conclusion
Most GD do not really have conclusions. A conclusion is where the whole group decides in favor or against the topic.

But every GD is summarized. You can summaries what the group has discussed in the GD in a nutshell.

Keep the following points in mind while summarizing a discussion:

Avoid raising new points.

Avoid stating only your viewpoint.

Avoid dwelling only on one aspect of the GD.

Keep it brief and concise.

It must incorporate all the important points that came out during the GD.

If the examiner asks you to summaries a GD, it means the GD has come to an end.

Do not add anything once the GD has been summarized.

2011-04-22T21:00:00.002+05:30

IBM – IT Help Desk recruitment process at SR Engineering College, Warangal on 25th April 2011

Hi friends i got this mail from jkc...once go through this

Dear Associate,
IBM (IT Help desk - Technical Support Associate) Recruitment Process

Date: 25th April 2011
Reporting Time: 9:30 AM
Venue: SR Engineering College
Ananthasagar, Hasanparthy, Warangal
Job Role: IT Help desk - Technical Support Associate (100% voice programmes)
Provide Technical solutions to the external customers
Awareness of basic networking concepts and technologies
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Understanding of operating systems, Windows 2000/NT/XP, configuration options and Troubleshooting
Browser Support - Internet Explorer
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.

Job Location: Bangalore / Hyderabad. (Relocation allowance will be provided in case of relocation as per business demand)

Shift: Yes (Should be Flexible)

Eligibility: Any Graduate (10+2+3), Any Post Graduates, and Diploma Holders (10+3)
Hire Type: Regular

General Skills required:
Must have good communication skills
Must have knowledge on Computer Hardware and Networking concepts
Must be willing to work in Shifts

CTC: For Fresher - 2 to 2.5 Lakhs and for the candidates with experience up to 12 Months - 2.5 to 3 Lakhs.

Selection Process:

Step 1: Group Discussion (We have eliminated the test process for this hiring)
Step 2: F2F interview (We will check candidate’s communication skills in detail)
Step 3: Confirmation of short-lists and candidate documentation

**This role is not into BPO domain.
Note: This is not a JKC organized recruitment event. JKC is only assisting the hosting college in pooling the students.

Thanks & Regards
JKC Team

2011-04-22T16:35:00.002+05:30

Css corp off-campus drive by careergrew

CSS CORP off-campus drive on 27th of April in Careergrew Dilsukhnagar
For freshers 2008, 09,10 and 2011
1. Any graduate/Undergraduate of any discipline.
2. Outstanding communication skills
3. Willing ness to work in cross shifts.
4. Knowledge/experience on Networking concepts is always a huge plus.

Location : Chennai
Salary : 1.89 lakhs
Call:040-66562435/6/7/8/9
Place of happening:Suite # 201, M.N. Reddy Complex , DSNR ,Hyderabad
Website: – www.Careergrew.com

2011-04-21T21:01:00.000+05:30

Job Opening For Freshers In Cognizant Technology Solutions

Experience:0 Year

Job Title:Freshers

Education:UG – Graduate – B.E, B Tech – Computer Science, IT, Software Engineering, B Sc – Computer Science, Computer Technology, IT, Maths, Statistics, Electronics, BCA, Hotel Management, PG – M Sc – Maths, Statistics, Electronics, M.E, M Tech – Computer Science, IT, Software Engineering, MCA- Computers, MBA

Name Of Company:Cognizant Technology Solutions

Job Description:
Cognizant’s Combined Campus Freshers Recruitment Drive.
Currently we have openings for IT, ITIS (2009 & 2010 batch) and BPO (2009 & 2010 batch).
2011 batch students can also register now for off-campus drives to be scheduled after September 2011

Desired Profile:
Eligibility Criteria for IT:
Open only to the students with following degrees -
BE / B Tech / ME / M Tech / MCA / M Sc (Computer Science / IT / Software Engg)
B Sc / BCA / M Sc (except Computer Science / IT / Software Engg)
Consistent First Class (over 60%) in X, XII, UG and PG (if applicable)
No outstanding arrears
Candidates with degrees through correspondence/ part-time courses are not eligible to apply
Good interpersonal, analytical and communication skills
Eligibility Criteria for IT IS:
Open only to the students with following degrees -
BSC – Computer Science/Computer Technology/ IT /Maths/Statistics/Electronics and BCA
MSC – Maths/Statistics/Electronics
Year of graduation: 2010 or 2011 batch only
Consistent First Class (over 60%) in X, XII, and UG
Candidates holding correspondence or part time degrees are not eligible to apply
Good interpersonal and excellent communication skills
Willingness to work in shifts (including night shifts)
Willing to work at any Cognizant location across India
Eligibility Criteria for BPO:
Any Arts & Science graduate except BSC – IT/CS, Electronics, Maths & Statistics
Hotel Management & MBA graduates are also eligible
Year of Graduation: 2010 or 2011 batch only
Consistency of 50% in X, XII, and UG
Good verbal and excellent communication skills
Willingness to work in shifts (including night shifts)

Company Profile:
To serve growing demand, our geographic reach extends across the globe, with 50+ delivery centers in 14 countries. We are continuously adding or expanding global delivery capacity in our centers in India and China. And we have added more regional delivery in Europe (Belgium, Budapest, Hungary) and the Americas (Buenos Aires, Argentina). And through our partnership with T-Systems, we have increased our presence throughout the world, particularly in Continental Europe.
We now have team members on the ground in the United States, Canada, the United Kingdom, Ireland, Germany, France, Germany, the Netherlands, Switzerland, the Czech Republic, Hungary, India, Argentina, Australia, Singapore, Malaysia, Japan and China all linked via our Cognizant 2.0 knowledge-sharing and project-management platform.

2011 batch students can register for off-campus drives to be scheduled after September 2011.

Apply online here

2011-04-21T20:22:00.002+05:30

How Engineers should choose their 1st job and differentiated offering to Engineers from InfoEdge

Date: April 25, 2011, 4:00 pm - April 25, 2011, 5:00 pm

Duration: 1 Hours, 0 Minutes

Type of Event: Company Presentation

Primary Target Audience: Engineering Graduates about to start their Career

There could be a list of questions troubling you while you are about to start your engineering career.IT Company vs Core Engineering.Product vs Service Company.Higher studies vs Job.While solving these doubts, Shalabh will also explain how Info Edge stands out as a different company with an envious list of successful products in the internet space.

for more...

2011-04-21T13:55:00.000+05:30

A.P. Inter Results, 1st/2nd year intermediate results 2011

***A.P. Inter Results, 1st/2nd year intermediate results 2011|A.P. Inter Results, 1st year intermediate results 2011|A.P. Inter Results, 2nd year intermediate results 2011***

A.P.Board Of Intermediate Education
I/II Year General & Vocational Examinations March 2011

A.P. Inter Results 2011 is likely to be announced by last week of April. Results will be available online on andhraeducation.net, schools9.com, manabadi.com and indiaresults.com.

http://results.andhraeducation.net/

http://schools9.com/

http://www.manabadi.com/

http://www.indiaresults.com/

http://results.bharatstudent.com/

A.P. Inter Results, 1st/2nd year intermediate results

2011-04-17T02:55:00.001+05:30

click here to download Gandhi's Autobiography

2011-04-15T23:49:00.001+05:30

Mega job fair for MBA students

M B A *** JOB FAIR
(16-Apr-2011) Saturday 9:30 AM
Eligibility — MBA(Fi,Mktg,HR) 2009 / 2010 / 2011 pass outs
Venue: Ellenki College of Engg& Tech, Near BHEL, PatelGuda, HYD.
Participating Companies:
1. SIDDSOULUTIONS PVT LTD………………… PROBATIONARY OFFICERS
2. SUMMIT CAPITAL PVT LTD ………………. RECRUITMENT TRAINEES
3. VISWASGOLD INFRASTRUCTURES INDIA LIMITED ……ASST MANAGER oF AGENCIES
4. NEW INDIA ENTREPRENEURS PVT LTD ………………. UNIT MANAGERS
5. MET LIFE………………… INTERNSHIP/TELESALES OFFICERS
6. BHARATI AXA ………….. FINANCIAL ANALYSTS/ADVISORS / TELESALES
OFFICERS
7. UNICON INDIA………….. ASST RELATIONSHIP MANAGERS

Schedule of the drive:
Registration
Company PPT
Written Test (common)
Written Test (Technical)
GD
Personal Round
Offer Letter for selected stude
Registration : 200 per head
The basic pay for the selected students will range from Rs 8000 – Rs
15000 pm And Above (Depends on Performance act)
Details Contact: 9885709276 (Ellenki TPO)

2011-04-14T18:35:00.001+05:30

Limited Recruitment of Assistant Engineers(Elecl., Telecom & Civil) @ APTRANSCO

TRANSMISSION CORPORATION OF ANDHRA PRADESH LIMITED
DETAILED NOTIFICATION - 2/11
LIMITED RECRUITMENT (Back log) FOR THE POST OF Assistant Engineer
(Electrical/Telecom /Civil)
Applications are invited On-line through APTRANSCO WEBSITE www.aptransco.gov.in and
http://aptransco.cgg.gov.in from 08.04.2011 to 29.04.2011 (upto 28.04.2011 for payment of fees)
from eligible Engineering Graduates for filling up the following vacancies on regular basis in
APTRANSCO Engineering Service.
The AP Transco has dispensed with the sale of applications by post/ through Sales Counter
of AP Transco. The desirous eligible Candidates may apply ON-LINE by satisfying themselves with
the terms and conditions of this recruitment.
COMMUNITY WISE BREAK UP OF VACANCIES

click here to know more...

download detailed notification

2011-04-09T10:55:00.001+05:30

INFOSYS HIRING FRESH GRADUATES

Dear Friends,

INFOSYS is hiring Freshers for the role of Systems Engineer who have a passion to work and excel in a dynamic environment.

Eligibility Criteria:

BE / B.Tech / ME / M.Tech/ MCA / MSc (Computer Science/ Electronics/ Mathematics/ Physics/ Statistics / Information Technology / Information Science) only.
Candidates must have a consistently excellent academic track record.
Only Candidates who are graduating in the year 2011 are eligible to apply.
Candidates should not have participated in the Infosys selection process in the last 9 months.

Please note that the resume should mandatorily consists of date of birth, e-mail id, complete academic details starting from std. 10 / 12 / Graduation / Post graduation along with Year of passing, simple average aggregate Percentages/CGPA, Board / University. Also, mention the preferred location of test center in the subject line (Bangalore/Chennai/Delhi/ Hyderabad/ Kolkata / Mumbai /Pune/Trivandrum).

You can mail the resumes to freshers2011@infosys.com on or before April 15, 2011. Only short listed candidates will be directly informed via e-mail about the selection process.

2011-03-20T23:09:00.000+05:30

Google – Kelly’s off-campus drive by STED on 25th march
Responsibilities:
• Keep track of up and coming campaigns using fatTail inventory management system.
• Check materials received against advertising specifications, URL link, file size of graphic and pixel size of ad.
• Schedule online campaigns and implement various types of banners (gif, jpg, html, flash etc.) in Ad Management System. (Ad Tech/Helios)
• Work with 3rd party ad serving companies (i.e. Double Click, EyeBlaster, Atlas, PointRoll etc.)
• Work closely with Ad Server Support team to troubleshoot technical issues. Interface with sales reps, account managers and advertisers directly to provide on-going campaign management support and general troubleshooting
• Monitoring assigned advertising campaigns to ensure optimization and delivery.
• Running report queries for advertiser and sales team.
Required skills:
• Good communication skills
• Should be a Quick learner and Self starter
• Should have Good Analytical skills
• Writing skills are required
• Should have Basic Knowledge on HTML And java Script,
• Good in understanding the online advertising and Internet savy
• Knowledge on current market technologies
• Excellent communication skills
• Need to be a good team player.
Terms and conditions are as follows:
• One year contract (6 months bond required)• Cab facility + Free Canteen Facility• 5 days in a week (Any of the 5 days in a week)
• Candidate has to be flexible with the shifts.
• Salary: 2 lacks per annum.
Interview Process & Topics:
1st –Round of Interview (Written Test)
1. General KnowledgeNeed to cover geography. Should have complete knowledge on world mapEx. Countries and capitals and also locations of all the rivers mountains monuments
2. Current affairs (Need to cover 30 topics)• Sports achievements from the past 1 year • Politics Ex: Ministry levels (State and central govt. minister)• Presidents and prime ministers of neighboring countries of India
3. Basic HTML And java Script
4. Comprehensive Passages & Aptitude
5. Essay Writing ( On general topics)
6. Reasoning
2nd – Round of Interview
Google product knowledge
Should have complete knowledge about Google products (at least 20 products)Ex. Picasa, Orkut, Google Earth, Chrome, Google Books, Google blocksNote: should be able to explain in about 2 to 3 lines of each and every project
Current affairs
Need to cover 30 topics like the sports achievements from the past 1 yearAnd also politics ex. The ministry levels ministers of state and central govt.Presidents and prime ministers of Neighbouring countries of India
Documents to be submitted:-
• 4 Passport Size photographs (Color)• Xerox Copies of Educational Certificates -10th, Intermediate, Degree & PG
• Photo ID proof (Pan card/Voter ID/Driving License/Passport) – XEROX
• Address Proof (Electricity Bill /water Bill) – Original
• If Experienced, Service Certificate Xerox Copy
Note: Without any one of the above documents not eligible for the test.

To know more click here

Register here

2011-03-19T21:37:00.000+05:30

Mega Job Fair (25 Companies) For 2008,2009,2010,2011 Pass Outs on 26,27 March-2011 @ HYD

Job fare :At Hyderabad

Date : 26th and 27th March 2011

Qualification: BTECH,MCA,MBA And any degree candidates can participate (2008,2009,2010,2011 Pass Outs)

Venue:
Avanthi Engineering Campus,Guntapally Village,Hayat Nagar,
4 KM frm Ramoji Film City,
2008,9,10,11 Batch

for more click here

2011-03-17T00:51:00.000+05:30

sergovolo recruitment drive for 2009,2010,2011 passed outs

A joint event by STED and CAREER GREW
JOB DESCRIPTION: Associate Software Engineer,a software engineer researches, designs and develops software systems which meets product engineering specifications. This engineer is expected to work on leading edge software products/technologies.

ELIGIBILITY:BE / B.Tech (CS, IT, EC , EEE) / MCA with 60%

Key Performance Areas

Functional

• Display sound analytical and design skills
• Display sound programming knowledge
• Display sound tools knowledge
• Acquire expertise in domain knowledge
• Acquire process knowledge
• Acquire product knowledge
• Design modules
• Plan project work according to priority
• Respond to team queries and requirements
• Mentor and guide team members

SELECTION PROCESS :-
1.Written Test
2.Technical
3.HR
4.Offer.

Salary would be around 2.4 lac per annum

A registration fee of Rs 100/- will be charged.

for register click here

2011-03-13T21:05:00.000+05:30

APG Bank Recruitment 2011 Andhra Pragathi Grameena Bank : Officer, Office Assistant

ANDHRA PRAGATHI GRAMEENA BANK
(Sponsored by Syndicate Bank)

Advertisement No. : 01/APGB/2011

DATE OF WRITTEN EXAMINATION :
1 Officer MMGS – III : 12.06.11 Afternoon
2 Officer MMGS – II : 12.06.11 Afternoon
3 Officer JMGS – I : 12.06.11 Morning
4 Office Assistants (Multipurpose) – Clerical Cadre : 05.06.11 Morning

Name of the Post : Officer, Office Assistant
Officer MMGS –III : 03 Posts
Officer MMGS –II : 36 Posts
Officer JMGS -I : 51 Posts
Office Assistant (Multipurpose) : 73 Posts

Age Limit :
1. Officer MMGS-III : 21 years Below 40 years
2. Officer MMGS-II : 21 years Below 32 years
3. Officer JMGS- I : 18 years Below 28 years
4. Office Assistant (Multipurpose) : 18 years Below 28 years

Pay scale :
Officer MMGS – III : Rs. 25700 – 800/5 – 29700 – 900/2 – 31500
Officer MMGS – II : Rs. 19400 – 700/1 – 20100 – 800/10 – 28100
Officer JMGS – I : Rs. 14500– 600/7 – 18700 – 700/2 – 20100 – 800/7 – 25700.
Office Assistant : Rs. 7200 – 400/3 – 8400 – 500/3 – 9900 – 600/4 – 12300 – 700/7 –17200 – (Multipurpose) 1300/1 – 18500 – 800 – 19300.

To know more and apply
click here

2011-03-13T20:18:00.000+05:30

Indian Overseas Bank (IOB) (www.iob.in)
http://www.ChetanaS.org
Indian Overseas Bank (IOB) invites online applications from Indian Citizen for the post of Clerk :

Clerk : 1100 posts (UR-605, SC-165,ST-92,OBC-238) in various states
http://www.ChetanaS.org
Pay Scale : Rs. 7200 - 19300/-,

Age : 18-28 years as on 01/01/2011. Relaxation as per rules.

Procedure to Apply :
Apply Online. Application can be submitted between 04/03/2011 and 25/03/2011 through IOB website only.

Application Fee : Rs.300/- (Rs.50/-For SC/ST/Ex-Servicemen/ Physically Challenged) for to be paid at any of the branches of Indian Overseas Bank only by Fee remittance Challan.

For Know more and apply follow the link below

click here

Live chat with Mr. Subrat Chakravarty, HR Head - Business Services HCL Technologies Ltd at HighTea

2011-03-12T01:28:00.000+05:30

Moderator: Welcome to the High Tea Session with Mr. Subrat Chakravarty, HR Head - Business Services, HCL Technologies Ltd. Chat will commence shortly. In the meanwhile, you can ask your questions related to the topic - An insight on 4th Generation BPOs. Kindly note your questions will be moderated and sent to the celebrity to answer. Questions already answered by the Celebrity will not be entertained.

Mr. Subrat: Hello everyone... I see 56 of you logged in there ... I am excited to spend the next 1 hour with you and discuss and deliberate on the topic which is so critical to the growth and maturity of ITES industry globally and a huge opportunity to participate for India

Sakshi: Since it's a new term, could you please help me understand what '4th Generation BPOs' are?

Mr. Subrat: Hi Sakshi, Like every business BPO has also seen an evolution over last 15-20 years. The 1st Gen was when some pieces of entire work stream were outsourced to third party providers. 2nd Gen was more about transferring work to alternate low cost locations. 3rd gen started processes transactions on behalf of customers while continuing to drive the efficiency of Gen 1 & 2. Gen 4 BPOs are more transformational in nature, an extension of client's strategy meaning the focus in shifting from just transactional efficiency to business outcomes. That is why it is becoming all about domain understanding and competence with a huge play of technology as underlying layer ... these are more end to end services

Rituraj: Hi, are the new developments in the BPO industry going to change job seekers' perspective of the industry, from not a long-term career option to a promising career choice?

Mr. Subrat: Hi Rituraj, I would say it has already happened and in future the pace is only going to increase. While the larger and lay man perception of BPO is still about call centric work and night shift, there is already a huge transformation which has happened over last few years in the quality of work. Today BPOs are a logical and critical extension of client's business model - this could be a logistics solution for a retail company, market strategy and compliance for a pharma company, creative and design for a Media company, HR process management including high end HR areas of compensation management etc., whole of accounting and financial reporting, data analytics services, all these are part of BPO work and are mission critical for our customers. In summary BPO today is a logical extension of all kind of business and there is no generic so called 'BPO Job / Profile'. We employ SMEs from all disciplines of knowledge and it is only going to expand.

Prashant: Hi Subrat. I would like to know if the 4th Generation BPOs will be better pay masters than the current ones.

Mr. Subrat: Hi Prashant, very interesting question ... Compensation in any industry is a factor of a few key aspects - competence, availability of skills, business model and overall profitability. BPO even today are on the high end of spectrum in terms of compensation in certain areas and as it gets into more of 4th gen services, I am sure it will not just provide better compensation but the real gain will be some great careers.

Janardhana: Dear Mr. Chakravarty - Rumor has it that the Outbound Call Center would plummet, and the BPO industry would face a downfall in the coming few years. As observed in the recent future, India is no longer the only Outsourcing hub. Southeast Asian countries (Sri Lanka, Philippines), South Africa, China are no behind and prove to be very good competitors. Are we facing a threat here?

Mr. Subrat: Hi Janardhana... you are right. It is not just alternate locations but even the evolution of Web technologies enabling more self service options have in general brought down the demand for voice centric work. Emergence of low cost location is a phenomenon which will happen. But the maturity of the industry itself is also rising and if you refer to my comments on first question, there is a huge new opportunity which has emerged and emerging on next level services. By all analysts and Industry predictions BPO - Business Services will be the fastest growing service over next 10-20 years. Yes some of the emerging players and their investments in the infrastructure is a real challenge and we should watch out for that from India perspective ... However India still has an edge and we need to capitalize.

Venkatesh: How easy or difficult do you perceive the recruitment in the BPO industry after BPOs turn 4th gen?

Mr. Subrat: Hi Venkatesh, Recruitment in new sectors have always been a challenge and it will continue to be so in 4th gen BPOs. Need for 4th Gen BPO jobs will be more skill oriented than qualification oriented. It will be a play of specific and niche skills. You will see areas of super specializations emerging. These will be based on global certifications. Therefore, increasingly, from India perspective, we will have to refine our skill development strategy to align to these needs and build industry specific and domain specific curriculum

Kuldeep: Do you think the next gen BPOs will reduce the attrition rate in the BPO industry?

Mr. Subrat: Hi Kuldeep, in traditional terms today BPO can be classified in 2 segments. In voice centric area we do see high attrition but typical Back Office and Domain areas the attrition is as normal as related industries and in many ways better as people get varied career opportunities in one work environment and mostly on a global landscape.

Shruti: Hi, I need to understand how is this transformation going to take place? Will there be a new set of BPOs coming up, or will the existing BPOs enter into this new and challenging phase?

Mr. Subrat: Hi Shruti, there is no one answer. Various companies have various strategies. We at HCL are seeing this wave as part of normal evolution of our services and capabilities

Sudarshan: Will the HR policies of the new-age BPOs also change with the industry entering its 4th phase? How?

Mr. Subrat: Sudarshan, HR policies and practices are a factor of realties of time, place and business need. They are also evolving with the evolution of industry and will continue to evolve further

Raghunandan: Hello Subrat, would like to understand how different 4th generation BPOs from the 3rd generation is. No doubt we have come a long way in terms of the process that has been outsourced in India. Will the 4th generation BPOs be process centric or is it going to be knowledge based. Help us understand the perspective behind this

Mr. Subrat: Raghunandan, I have briefly explained above... we will continue to see the benefits of first 3 generations being expected as baseline and 4th generation demand of skills and services being driven by the evolving needs of business ... so it is not just knowledge in generic sense of the term but application in solving business problems is be of critical importance.

Dhiraj Kumar: Dear Mr. Chakravarty...What according to you may be possible shortcomings of this new 4th generation BPO development (in Indian scenario) & how can we overcome them to get maximum gain?

Mr. Subrat: Dhiraj, it is a world of opportunity as I see. We may not be ready and attained maturity in all areas and that will be mostly from domain competence and getting the right talent pool ready. This is one certain area of focus which requires a Macro level plan. There are many initiatives being taken by academia, Nasscom and Government. These need to be expedited and industry needs to actively participate. At HCL we are pursuing many such initiatives with private and Govt institutions

Siddhant: What set of traits and characteristics do one need to fit into various job roles in 4th generation BPOs?

Mr. Subrat: Sid again there is no one answer as the area is vast and diverse. But one core characteristic will be a deep understanding of domain and technology understanding will be an added advantage. Some of the skill of Gen 1-3 like process centricity, language skills, Quality orientation and compliance will continue to be critical as well

Hrishant: When do you see HCL becoming the 4th Generation BPO?

Mr. Subrat: Hrishant, HCL is one of early entrants in this area. Today we have a diversified portfolio of services in Retail, Media, Telecom, F&A, HRO, Utilities, Logistics, Business Analytics, Banking and Insurance sectors. Many of our customer engagements are already in the 4th gen category and we are increasingly becoming more significant. This is result of HCL's vision of value centricity. We are clear we are not running behind size but our focus is creating constant value for our customers.

Hemant: What kind of job opportunities (profiles, job roles etc) can one expect in the BPO industry, in the coming years?

Mr. Subrat: Hi Hemant, BPO today offers a diverse set of career opportunities in almost all industry verticals. The roles could be in any area of sales, solution, transition, delivery, quality and all enabling functions which are also becoming more and more specialized.

Vibhuti: What kind of employee engagement & retention policies do you practise to retain the valued resources of your company?

Mr. Subrat: Hi Vibhuti, thanks for asking my favorite question. HCL's value is Employee First Customer Second. What it means is in our business value gets created in Employee and Customer interface. Therefore, in HCL we believe that the role of management and all enabling functions is to work towards enabling the employee to continue adding that value. All our policies, practices and ways of working are tuned towards it.

Nitin: How do you see the growth of BPO industry in next 5 years?

Mr. Subrat: Hi Nitin, there are many analyst reports and industry perspective available on the topic. In summary, there is an opportunity out there for atleast 4-5 times growth ... it is up to us to leverage that. At HCL we are fully geared and charged to be part of this growth and lead the momentum.

Pratyush: Will there be a 5th generation too for the BPOs? What do you perceive as characteristics of 5th Generation BPOs?

Mr. Subrat: Hi Pratyush, I am sure there will be .. but for now I am keen that we make the most of the 4th generation opportunity ... if we do it well I am sure there will be 5th as well.

Chiranjeev: What do you do to get the slackers perform?

Mr. Subrat: Hi Chiranjeev, we believe there are always 3 kinds of employees. Transformers, Fence Sitters and lost souls. At HCL our philosophy is to enable transformers, work with fence sitters to convert them.

Diksha: Do you think BPO industry has the depth to absorb people from various functional areas? What kind of job roles are there for someone in Finance, Sales, and Insurance etc.

Mr. Subrat: Diksha, a very pertinent question and I am sure it is also very representative, particularly from people outside the industry. That is because there is a perception of BPO job. This has changed drastically. Today we have qualified doctors, lawyers, CAs, statisticians, people with many years of experience of working in Banks, Insurance companies, retail enterprises, telecom companies and many more such industries are our employees and are working with our customers in their transformation journey. BPO today offers the most diverse career option....

Mr. Subrat: Colleagues and friends, I am signing off with a new perspective on many areas based on this interaction. It has been a pleasure. Looking forward to interacting with you again ... Keep well and God Bless

Moderator: Thanks everyone for taking out time to participate in the session. We apologize that due to time constraint, not all questions have been answered. Mr. Subrat Chakravarty will try to answer unanswered questions and the chat transcript will be made available for your future read soon on the site.

Multi industry job fair march 12 & 13

2011-03-10T23:22:00.000+05:30

WALK IN for an interview with multiple copies of your CV on 12th & 13th March'11 from 10am to 5pm At: St Ann’s College for Women, Santosh Nagar Colony, Chandana Brothers lane, MehndiPatnam, Hyderabad