<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet type="text/xsl" media="screen" href="/~d/styles/rss2full.xsl"?><?xml-stylesheet type="text/css" media="screen" href="http://feeds.feedburner.com/~d/styles/itemcontent.css"?><rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" version="2.0">

<channel>
	<title>Sue Anne Reed</title>
	
	<link>http://www.sueannereed.com</link>
	<description>Thoughts on Social Media</description>
	<lastBuildDate>Fri, 04 Nov 2011 07:19:45 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.2.1</generator>
		<atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="self" type="application/rss+xml" href="http://feeds.feedburner.com/SueAnneReed" /><feedburner:info xmlns:feedburner="http://rssnamespace.org/feedburner/ext/1.0" uri="sueannereed" /><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://pubsubhubbub.appspot.com/" /><item>
		<title>Ode to BlogWorld Los Angeles BWELA (NaBloPoMo – Day 3)</title>
		<link>http://www.sueannereed.com/2011/11/ode-to-blogworld-los-angeles-bwela-nablopomo-day-3/</link>
		<comments>http://www.sueannereed.com/2011/11/ode-to-blogworld-los-angeles-bwela-nablopomo-day-3/#comments</comments>
		<pubDate>Thu, 03 Nov 2011 23:50:20 +0000</pubDate>
		<dc:creator>SueAnne</dc:creator>
				<category><![CDATA[Conferences]]></category>
		<category><![CDATA[NaBloPoMo]]></category>
		<category><![CDATA[blogworld]]></category>
		<category><![CDATA[blogworld los angeles]]></category>
		<category><![CDATA[bwela]]></category>

		<guid isPermaLink="false">http://www.sueannereed.com/?p=38004</guid>
		<description><![CDATA[If you had asked me a month ago, where I would be this weekend I would have said Blogworld Los Angeles. I&#8217;ve been looking forward to Blogworld since Blogworld Las Vegas last year and especially since I missed Blogworld New York in the spring, I was definitely planning to go. I&#8217;m not in Los Angeles. [...]]]></description>
			<content:encoded><![CDATA[<p>If you had asked me a month ago, where I would be this weekend I would have said Blogworld Los Angeles. I&#8217;ve been looking forward to Blogworld since Blogworld Las Vegas last year and especially since I missed Blogworld New York in the spring, I was definitely planning to go.</p>
<p>I&#8217;m not in Los Angeles. I&#8217;m in the Bay Area this weekend. The question is why?</p>
<p>The biggest reason is financing. I had a couple unexpected expenses over the summer and as Blogworld got closer, I realized that it was going to be tough for me financially to justify going. The Blogworld organizers do a really great job of packing in a lot of content into their conferences, so I wasn&#8217;t worried about the value of the ticket. But, by the time you factor in the cost of the ticket, hotel room for several nights (even at a great conference rate) and travel expenses, I trip like Blogworld is at least $1,000.</p>
<p>As Blogworld got closer, the decision became whether or not I wanted to go to Blogworld or did I want to take a trip sometime in the next couple of months to visit my sister, brother-in-law and two nephews in Tennessee. Family connections are uber important to me, so I choose the Tennessee trip.</p>
<p>I hope all the folks at Blogworld are having an awesome time! I hope to see you all next year. <img src='http://www.sueannereed.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Oh, and for an additional post that I did today for NaBloPoMo, you can find it here:<br />
<a href="http://www.care2.com/care2blog/make-a-special-childs-holiday-extra-special.html" target="_blank" onclick="pageTracker._trackPageview('/outgoing/www.care2.com/care2blog/make-a-special-childs-holiday-extra-special.html?referer=');"> Make a Special Child’s Holiday Extra Special</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.sueannereed.com/2011/11/ode-to-blogworld-los-angeles-bwela-nablopomo-day-3/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>NaBloPoMo – Day 2</title>
		<link>http://www.sueannereed.com/2011/11/nablopomo-day-2/</link>
		<comments>http://www.sueannereed.com/2011/11/nablopomo-day-2/#comments</comments>
		<pubDate>Thu, 03 Nov 2011 06:43:24 +0000</pubDate>
		<dc:creator>SueAnne</dc:creator>
				<category><![CDATA[NaBloPoMo]]></category>

		<guid isPermaLink="false">http://www.sueannereed.com/?p=38000</guid>
		<description><![CDATA[I blogged over at sueanne.me for today&#8217;s blog post: Tonight was &#8220;Epic&#8221;]]></description>
			<content:encoded><![CDATA[<p>I blogged over at sueanne.me for today&#8217;s blog post:<br />
<a href="http://sueannelife.wordpress.com/2011/11/03/tonight-was-epic/" target="_blank" onclick="pageTracker._trackPageview('/outgoing/sueannelife.wordpress.com/2011/11/03/tonight-was-epic/?referer=');">Tonight was &#8220;Epic&#8221;</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.sueannereed.com/2011/11/nablopomo-day-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>National Blog Post Month (NaBloPoMo) – Day 1</title>
		<link>http://www.sueannereed.com/2011/11/national-blog-post-month-nablopomo-day-1/</link>
		<comments>http://www.sueannereed.com/2011/11/national-blog-post-month-nablopomo-day-1/#comments</comments>
		<pubDate>Tue, 01 Nov 2011 23:59:29 +0000</pubDate>
		<dc:creator>SueAnne</dc:creator>
				<category><![CDATA[NaBloPoMo]]></category>

		<guid isPermaLink="false">http://www.sueannereed.com/?p=37997</guid>
		<description><![CDATA[I&#8217;m participating in National Blog Post Month &#8211; hosted by BlogHer. I&#8217;ve actually been blogging quite a bit lately over on Care2, but it&#8217;s been hard to post here at the same time. I plan on blogging here, over at sueanne.me (my more personal blog) and on Care2 during the month. This will be my [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;m participating in National Blog Post Month &#8211; hosted by BlogHer. I&#8217;ve actually been blogging quite a bit lately over on Care2, but it&#8217;s been hard to post here at the same time. I plan on blogging here, over at <a href="http://sueanne.me" target="_blank" onclick="pageTracker._trackPageview('/outgoing/sueanne.me?referer=');">sueanne.me</a> (my more personal blog) and on Care2 during the month. This will be my hub with links to all the posts.</p>
<p>I actually wrote two blog posts today:</p>
<p><a href="http://www.care2.com/care2blog/random-acts-of-caring-green-eggs-and-ham.html" target="_blank" onclick="pageTracker._trackPageview('/outgoing/www.care2.com/care2blog/random-acts-of-caring-green-eggs-and-ham.html?referer=');">Random Acts of Caring &#8211; Green Eggs and Ham</a></p>
<p><a href="http://www.care2.com/causes/medical-coverage-needed-for-rare-condition-in-ontario.html" target="_blank" onclick="pageTracker._trackPageview('/outgoing/www.care2.com/causes/medical-coverage-needed-for-rare-condition-in-ontario.html?referer=');">Medical Coverage Needed for Rare Condition in Ontario</a> &#8212; A young lady in Oakville, Ontario has been denied the specialized medical treatment she needs. We created a petition on Care2, and I share some of my personal story.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://www.sueannereed.com/2011/11/national-blog-post-month-nablopomo-day-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Some Great Posts about Google+</title>
		<link>http://www.sueannereed.com/2011/07/some-great-posts-about-google/</link>
		<comments>http://www.sueannereed.com/2011/07/some-great-posts-about-google/#comments</comments>
		<pubDate>Wed, 06 Jul 2011 08:36:42 +0000</pubDate>
		<dc:creator>SueAnne</dc:creator>
				<category><![CDATA[Tools]]></category>
		<category><![CDATA[chris brogan]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[google plus]]></category>
		<category><![CDATA[john haydon]]></category>

		<guid isPermaLink="false">http://www.sueannereed.com/?p=37993</guid>
		<description><![CDATA[I&#8217;ve been testing out various things with Google Plus. I don&#8217;t have any deep thoughts about it yet, but I thought I would share some great posts. Chris Brogan - The Google Plus 50 Jeremiah Owyang - First Take: Google+ Gets Features Right &#8211;But Offers No Reason to Leave Facebook Chris Brogan - How to Blog With Google [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve been testing out various things with Google Plus. I don&#8217;t have any deep thoughts about it yet, but I thought I would share some great posts.</p>
<ul>
<li>Chris Brogan - <a href="http://bit.ly/kZPTAN" target="_blank" onclick="pageTracker._trackPageview('/outgoing/bit.ly/kZPTAN?referer=');">The Google Plus 50</a></li>
<li>Jeremiah Owyang - <a href="http://t.co/zmlMDoO" target="_blank" onclick="pageTracker._trackPageview('/outgoing/t.co/zmlMDoO?referer=');">First Take: Google+ Gets Features Right &#8211;But Offers No Reason to Leave Facebook</a></li>
<li>Chris Brogan - <a href="http://bit.ly/jWQYQw" target="_blank" onclick="pageTracker._trackPageview('/outgoing/bit.ly/jWQYQw?referer=');">How to Blog With Google Plus</a></li>
<li>ReadWriteWeb &#8211; <a href="http://t.co/UR31TKp" target="_blank" onclick="pageTracker._trackPageview('/outgoing/t.co/UR31TKp?referer=');">How Businesses Can Make the Most of Google Plus</a></li>
</ul>
<p>Here&#8217;s some other posts I&#8217;ve been curating over on Pearltrees &#8230;</p>
<p><object id="pt-embed-3049943-231-object" width="560" height="420" type="application/x-shockwave-flash" data="http://cdn.pearltrees.com/s/embed/getApp"><param name="flashvars" value="lang=en_US&amp;embedId=pt-embed-3049943-231&amp;treeId=3049943&amp;pearlId=22497368&amp;treeTitle=Google%2B&amp;site=www.pearltrees.com%2F" /><param name="movie" value="http://cdn.pearltrees.com/s/embed/getApp" /><param name="wmode" value="opaque" /><param name="allowscriptaccess" value="always" /><a style="text-decoration: underline;" href="http://www.pearltrees.com/sue_anne/google/id3049943" onclick="pageTracker._trackPageview('/outgoing/www.pearltrees.com/sue_anne/google/id3049943?referer=');"><span style="font-size: 14pt; color: black; font-weight: bold;">Google+</span><span style="font-size: 10pt; color: #999999; font-weight: normal;"> and ReadWriteWeb / TechCrunch / Mashable in Sue Anne Reed (sue_anne)</span></a></object></p>
<div id="pt-window" style="left: 0px; top: 0px; position: relative; width: 1px; height: 1px;"></div>
]]></content:encoded>
			<wfw:commentRss>http://www.sueannereed.com/2011/07/some-great-posts-about-google/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Measuring Marketing to Drive Sales Success – Mark Roberge – Hubspot – #IMS11</title>
		<link>http://www.sueannereed.com/2011/06/measuring-marketing-to-drive-sales-success-mark-roberge-hubspot-ims11/</link>
		<comments>http://www.sueannereed.com/2011/06/measuring-marketing-to-drive-sales-success-mark-roberge-hubspot-ims11/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 21:25:54 +0000</pubDate>
		<dc:creator>SueAnne</dc:creator>
				<category><![CDATA[Conferences]]></category>
		<category><![CDATA[ims11]]></category>

		<guid isPermaLink="false">http://www.sueannereed.com/?p=37976</guid>
		<description><![CDATA[Conflicts between sales and marketing departments Use Science Not Gut to Determine Sales-Ready Leads What is a good lead? SEO -&#62; Visitors -&#62; Leads -&#62; Customers Use regression analysis to predict success of leads They have a statistical analysis of what is a good lead Hold Marketing Accountable to Lead Quality and Quantity Predictability of [...]]]></description>
			<content:encoded><![CDATA[<ul>
<li>Conflicts between sales and marketing departments</li>
<li>Use Science Not Gut to Determine Sales-Ready Leads
<ul>
<li>What is a good lead?</li>
<li>SEO -&gt; Visitors -&gt; Leads -&gt; Customers</li>
<li>Use regression analysis to predict success of leads</li>
<li>They have a statistical analysis of what is a good lead</li>
</ul>
</li>
<li>Hold Marketing Accountable to Lead Quality and Quantity</li>
<li>Predictability of when marketing is bring in sales leads is critical to success</li>
<li>Use Science, Not Gut to find Optimal Attempts Per Lead
<ul>
<li>Did study to show how many calls convert leads to actual sales</li>
</ul>
</li>
<li>Takeaways
<ul>
<li>Use science as much as possible</li>
<li>Train the teams</li>
<li>Implement the process</li>
</ul>
</li>
<li>Let Inbound Marketing Feed Marketing Automation
<ul>
<li>Inbound marketing decreased cost of acquisition by 60%</li>
</ul>
</li>
<li>If you call the lead within the hour, you&#8217;re more likely to be successful</li>
<li>Action items
<ul>
<li>Use inbound marketing</li>
<li>Ensure you are replenishing your email list at least 30% of your email every year</li>
<li>Automate filtering and make sure inbound leads are called right away</li>
</ul>
</li>
<li>Correlation between social media and search rank
<ul>
<li># of Facebook Shares is influencing your search</li>
</ul>
</li>
<li>New Hubspot Welcome Tool</li>
<li>
<ul>
<li>Allows you to create a page that gets people to like your page</li>
</ul>
</li>
</ul>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://www.sueannereed.com/2011/06/measuring-marketing-to-drive-sales-success-mark-roberge-hubspot-ims11/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Engagement Marketing – Constant Contact – #IMS11</title>
		<link>http://www.sueannereed.com/2011/06/engagement-marketing-constant-contact-ims11/</link>
		<comments>http://www.sueannereed.com/2011/06/engagement-marketing-constant-contact-ims11/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 20:43:13 +0000</pubDate>
		<dc:creator>SueAnne</dc:creator>
				<category><![CDATA[Conferences]]></category>
		<category><![CDATA[ims11]]></category>

		<guid isPermaLink="false">http://www.sueannereed.com/?p=37972</guid>
		<description><![CDATA[Why Do We Market? We Want More Customers Clients Donors / Members Evolution of Media Moving from an era of Broadcast to era of conversation 75% of people like to share content 49% of people like to share content weekly Agency can no longer dictate to consumers what they think &#8212; people are believing what [...]]]></description>
			<content:encoded><![CDATA[<ul>
<li>Why Do We Market?
<ul>
<li>We Want More
<ul>
<li>Customers</li>
<li>Clients</li>
<li>Donors / Members</li>
</ul>
</li>
</ul>
</li>
<li>Evolution of Media
<ul>
<li>Moving from an era of Broadcast to era of conversation</li>
</ul>
</li>
<li>75% of people like to share content
<ul>
<li>49% of people like to share content weekly</li>
</ul>
</li>
<li>Agency can no longer dictate to consumers what they think &#8212; people are believing what the brand message is anymore</li>
<li>We don&#8217;t trust brands &#8212; word of mouth rules</li>
<li>14% of people trust ads &#8212; 78% trust consumer recommendations</li>
<li>Influence media has changed</li>
<li>It takes relationships to build a business</li>
<li>Engagement is not just the piece of the puzzle, it&#8217;s the linchpin of success
<ul>
<li>Make sure that your engagement is not just reaching out to people but they <strong>want to receive your messages </strong></li>
</ul>
</li>
<li>Tools have changed</li>
<li>Engagement marketing has really flipped the funnel &#8212; Retention is the New Acquisition</li>
<li>There is no marketing cure for sucking.</li>
<li>You must earn permission to engage.</li>
<li>Permission = Consent</li>
<li>Permission = Intent</li>
<li>People are looking at reviews and some sort of interaction</li>
<li>Email + Social Media = Engagement
<ul>
<li>They work best when integrated into a complete strategy</li>
</ul>
</li>
<li>96% of fans don&#8217;t come back to a fan page after clicking like</li>
<li>50-70% of fans never see your content in your newsfeed</li>
<li>News Feed Black Hole</li>
<li>Email is still the best way to get the message heard</li>
<li>Social media is the best way to get your message shared</li>
<li>Email lights the fire and social media fans the flame</li>
<li>Providing social sharing tools in your email messages is important</li>
<li>Email is not dead &#8212; Bad email is dead</li>
<li>Be human before you are corporate</li>
<li>Dingo Case Study
<ul>
<li>333 Likes on Facebook; 8,934 email subscribers</li>
<li>Wanted to get to 5000 likes and add more email subscribers</li>
<li>Dingo decided to launch their own &#8220;Groupon&#8221; campaign</li>
<li>Dingo sent an email to 8,934 subscribers</li>
<li>Very upfront that they wanted to grow their Facebook subscribers</li>
<li>Had signup for their email list on Facebook page and anyone who signed up via Facebook got a $20 coupon</li>
<li>Have personality and have fun</li>
<li>Also posted on Facebook and Twitter</li>
<li>Used Constant Contact email setup on Facebook page</li>
<li>Kept their fans up to date on their progress</li>
<li>Dingo&#8217;s fans shared their campaign through social media on their blogs</li>
<li>Fans grew from 333 to 5000 in 3 days</li>
<li>Dingo grew email list by 48%</li>
<li>Won award from MarketingSherpa</li>
<li>Monthly sales grew 22%</li>
<li>New customers accounted for 45% of monthly growth &#8212; new business</li>
<li>85% of new customers have continued to buy new products</li>
<li>Continued to build a community &#8230; now at 25,000+ fans on Facebook</li>
</ul>
</li>
<li>Key takeaways
<ul>
<li>Flip the funnel</li>
<li>Engagement is key</li>
<li>Email and social media together work hand in hand</li>
</ul>
</li>
</ul>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://www.sueannereed.com/2011/06/engagement-marketing-constant-contact-ims11/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>LeadLander Case Study – #IMS11</title>
		<link>http://www.sueannereed.com/2011/06/leadlander-case-study-ims11/</link>
		<comments>http://www.sueannereed.com/2011/06/leadlander-case-study-ims11/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 20:02:23 +0000</pubDate>
		<dc:creator>SueAnne</dc:creator>
				<category><![CDATA[Conferences]]></category>
		<category><![CDATA[ims11]]></category>

		<guid isPermaLink="false">http://www.sueannereed.com/?p=37968</guid>
		<description><![CDATA[Founded in 2006 Nearly 4000 customers Cater to smaller companies with limited marketing resources and B2B sales Traditional analytics Google Analytics Poor value to your sales organization &#8212; Can&#8217;t be able to identify each visitor to the site Web analytics &#8211; A better way Remove the mask &#8211; identify ALL of your visitors Keep it [...]]]></description>
			<content:encoded><![CDATA[<ul>
<li>Founded in 2006</li>
<li>Nearly 4000 customers</li>
<li>Cater to smaller companies with limited marketing resources and B2B sales</li>
<li>Traditional analytics
<ul>
<li>Google Analytics</li>
<li>Poor value to your sales organization &#8212; Can&#8217;t be able to identify each visitor to the site</li>
</ul>
</li>
<li>Web analytics &#8211; A better way
<ul>
<li>Remove the mask &#8211; identify ALL of your visitors</li>
</ul>
</li>
<li>Keep it Simple
<ul>
<li>Sales people want simple tools</li>
<li>Keep it simple to use</li>
<li>Keep it simple to implement</li>
<li>Keep it simple to buy</li>
</ul>
</li>
<li>Keep it Cost Effective</li>
<li>Web analytics as a sales tool
<ul>
<li>New Leads</li>
<li>Alert them to returning prospects</li>
<li>Pipeline accuracy</li>
<li>Validation of cold calls and meetings</li>
<li>Schedule reports via email &#8211; No logging in required</li>
<li>Push information of value into their hands</li>
<li>Keep data short, simple, and relevant &#8212; and high in value</li>
</ul>
</li>
<li>Enhancing Web Analytics Capabilities
<ul>
<li>Integrate with Marketing Automation Systems (Hubspot, etc.)</li>
<li>Integrate with Google Adwords to enhance campaign analytics</li>
<li>Integrate with email marketing systems &#8211; Measure effectiveness of email campaigns</li>
</ul>
</li>
<li>TBG Digital
<ul>
<li>Social advertising &#8211; mostly via Facebook</li>
<li>2 billion daily impressions via Facebook marketplace</li>
<li>Alpha API platform for Facebook&#8217;s advertising platform</li>
<li>Facebook Targeted advertising
<ul>
<li>Structured and Unstructured</li>
<li>Multivariant creative</li>
</ul>
</li>
<li>Sales Process
<ul>
<li>One of many doing social advertising</li>
<li>Have to be smart about what they are doing</li>
<li>Outbound cold calling &#8211; &#8220;Smiling and Dialing&#8221;</li>
<li>Send Collateral</li>
<li>Set meeting</li>
<li>Reliant upon software tools to help with the process</li>
</ul>
</li>
</ul>
</li>
</ul>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://www.sueannereed.com/2011/06/leadlander-case-study-ims11/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Perfect Customer Lifecycle – Tyler Garns, Infusionsoft – #IMS11</title>
		<link>http://www.sueannereed.com/2011/06/perfect-customer-lifecycle-tyler-garns-infusionsoft-ims11/</link>
		<comments>http://www.sueannereed.com/2011/06/perfect-customer-lifecycle-tyler-garns-infusionsoft-ims11/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 17:21:19 +0000</pubDate>
		<dc:creator>SueAnne</dc:creator>
				<category><![CDATA[Conferences]]></category>
		<category><![CDATA[ims11]]></category>

		<guid isPermaLink="false">http://www.sueannereed.com/?p=37964</guid>
		<description><![CDATA[Biz owners and marketers often feel trapped &#8211; They are doing a lot, but feel like things aren&#8217;t working and their business isn&#8217;t growing. Typical customer lifestyle Generate interest Sell, sell, sell Get new customers Sigh of relief Go do it again Problem: 3 Holes in Funnel Hole #1 &#8211; Lost traffic How many people [...]]]></description>
			<content:encoded><![CDATA[<ul>
<li>Biz owners and marketers often feel trapped &#8211; They are doing a lot, but feel like things aren&#8217;t working and their business isn&#8217;t growing.</li>
<li>Typical customer lifestyle
<ul>
<li>Generate interest</li>
<li>Sell, sell, sell</li>
<li>Get new customers</li>
<li>Sigh of relief</li>
<li>Go do it again</li>
<li><strong>Problem: 3 Holes in Funnel </strong></li>
</ul>
</li>
<li>Hole #1 &#8211; Lost traffic
<ul>
<li>How many people are visiting my site that I didn&#8217;t capture as a lead?</li>
</ul>
</li>
<li>Hole #2 &#8211; Lost leads
<ul>
<li>Only able to convert about 10% of the leads you bring in</li>
<li>It takes an average of 5 sales calls to close a deal, but most people give up after 1 or 2 calls.</li>
<li>You might be doing the prep work and then if you don&#8217;t do the follow-up, they are buying from someone else</li>
</ul>
</li>
<li>Hole #3 &#8211; Lost Customers
<ul>
<li>You lose 68% of your customers because of indifference
<ul>
<li>Experience problem</li>
<li>Follow-up problem</li>
</ul>
</li>
<li>Are your customers buying more and are they referring</li>
</ul>
</li>
<li>If you&#8217;re doing things that aren&#8217;t tied to a strategy or tied to a set of goals, you&#8217;re wasting your time.
<ul>
<li>Tools + Tactics without Strategy = Chaos</li>
</ul>
</li>
<li>All businesses, no matter what they are doing, need to be following the 7 steps of a customer lifecycle
<ul>
<li>All businesses need leads that will eventually make appointments</li>
</ul>
</li>
<li>Behaviors are a manifestation of psychographics &#8212; if people click things, you know that they are are interested.</li>
<li>Strategy and tactics are fractal</li>
<li>Sales conversion strategies
<ul>
<li>Automate sales stage communications</li>
<li>Don&#8217;t rely solely on sales reps</li>
</ul>
</li>
<li>WOWing your customers
<ul>
<li>Imagine you only have one customer &#8212; craft the perfect experience for that customer</li>
</ul>
</li>
<li>Upsell strategies
<ul>
<li>Current purchase upsell</li>
<li>Post-Purchase Upsell</li>
<li>Happy customer upsell</li>
</ul>
</li>
<li>Referral Strategies
<ul>
<li>&#8220;You and your friend&#8221; referral strategies work better than telling people they&#8217;ll make money from their friend.</li>
</ul>
</li>
<li>Assignment:
<ul>
<li>Download the template at http://bit.ly/pcl-template</li>
<li>Create your marketing strategy
<ul>
<li>Get specific</li>
<li>Don&#8217;t be overactive</li>
</ul>
</li>
<li>Download the slides - <a href="http://www.slideshare.net/infusionsoft/creating-the-perfect-customer-lifecycle" onclick="pageTracker._trackPageview('/outgoing/www.slideshare.net/infusionsoft/creating-the-perfect-customer-lifecycle?referer=');">http://www.slideshare.net/infusionsoft/creating-the-perfect-customer-lifecycle</a></li>
</ul>
</li>
</ul>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://www.sueannereed.com/2011/06/perfect-customer-lifecycle-tyler-garns-infusionsoft-ims11/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Experiential Marketing Panel – #IMS11</title>
		<link>http://www.sueannereed.com/2011/06/experiential-marketing-panel-ims11/</link>
		<comments>http://www.sueannereed.com/2011/06/experiential-marketing-panel-ims11/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 16:56:11 +0000</pubDate>
		<dc:creator>SueAnne</dc:creator>
				<category><![CDATA[Conferences]]></category>
		<category><![CDATA[ims11]]></category>

		<guid isPermaLink="false">http://www.sueannereed.com/?p=37961</guid>
		<description><![CDATA[Experiential Marketing Tim Hayden Adam Beaugh &#8211; Jackson Family wines Kerry Lange &#8211; Yahoo! Dominic Phillips &#8211; Dominic Phillips Event Mktg How have online registration tools &#8212; like Eventbrite and Facebook Events &#8212; affected attendance? Not every tool is right for every event. &#8211; Dominic Social media is great for getting the word out there, [...]]]></description>
			<content:encoded><![CDATA[<div>Experiential Marketing</div>
<ul>
<li>Tim Hayden</li>
<li>Adam Beaugh &#8211; Jackson Family wines</li>
<li>Kerry Lange &#8211; Yahoo!</li>
<li>Dominic Phillips &#8211; Dominic Phillips Event Mktg</li>
</ul>
<ul>
<li>How have online registration tools &#8212; like Eventbrite and Facebook Events &#8212; affected attendance?
<ul>
<li>Not every tool is right for every event. &#8211; Dominic</li>
<li>Social media is great for getting the word out there, but you need to get them to a ticket sale and get them to commit.</li>
<li>The ones that are being successful are the ones that are building both their creative and social media into the ticket sale.</li>
<li>Don&#8217;t build a great interactive experience and lots of buzz but then have a very flat ticket sale experience.</li>
<li>People are being selective about where they are going and how they are spending their money. If you have video, photos, and can show people that your event is where their friends are going they&#8217;re more likely to go to your event. &#8211; Kerry</li>
</ul>
</li>
<li>Objectives of event
<ul>
<li>Brand awareness</li>
<li>Sales</li>
</ul>
</li>
<li>Every thing you do needs to ask &#8220;why am I doing this?&#8221; &#8211; Dominic</li>
<li>Pushing social hard during events can actually backfire &#8212; especially if the event is exclusive. &#8212; Adam</li>
<li>Curate good content
<ul>
<li>Listen and curate the right content. Don&#8217;t broadcast every good message. Make sure you&#8217;re sharing the right message. &#8211; Adam</li>
</ul>
</li>
<li>Increasing the offline / online connection
<ul>
<li>Yahoo! did awareness around the election both online and offline. &#8211; Kerry</li>
<li>Organizing offline wine tasting events around the country and combining that with a social spend to mobilize primary fan base and give them information to share with their friends. &#8211; Adam</li>
<li>Look at marketing as holistic. Blurring of the world that used to be seen as either / or and is now becoming the same thing. &#8211; Dominic</li>
<li>Tagging feature on Facebook had the best global spread. Especially for sharing after the event. &#8211; Adam</li>
</ul>
</li>
<li>What about boomers?
<ul>
<li>Boomers might not be checking in with location-based services but they are definitely using Facebook.</li>
<li>Know your audience. If your talking to younger folks, an experience about Corona might be good, but if you&#8217;re talking to boomers, something like Chardonnay might be the best message.</li>
</ul>
</li>
</ul>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://www.sueannereed.com/2011/06/experiential-marketing-panel-ims11/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Tim Hayden – Location Based Marketing (QR and Mobile) – #IMS11</title>
		<link>http://www.sueannereed.com/2011/06/tim-hayden-location-based-marketing-qr-and-mobile-ims11/</link>
		<comments>http://www.sueannereed.com/2011/06/tim-hayden-location-based-marketing-qr-and-mobile-ims11/#comments</comments>
		<pubDate>Tue, 07 Jun 2011 22:58:02 +0000</pubDate>
		<dc:creator>SueAnne</dc:creator>
				<category><![CDATA[Conferences]]></category>
		<category><![CDATA[ims11]]></category>

		<guid isPermaLink="false">http://www.sueannereed.com/?p=37943</guid>
		<description><![CDATA[Every day consumers wake up and they want to discover the world and discover new content Mobile touches everything we do It&#8217;s bigger than social ever was Mobile phone ownership Yes &#8211; 84% No &#8211; 16% Smartphone ownership Yes &#8211; 31% No &#8211; 69% Interesting things are going to happen when the bulk of those [...]]]></description>
			<content:encoded><![CDATA[<ul>
<li>Every day consumers wake up and they want to discover the world and discover new content</li>
<li>Mobile touches everything we do
<ul>
<li><strong>It&#8217;s bigger than social ever was </strong></li>
</ul>
</li>
<li>Mobile phone ownership
<ul>
<li>Yes &#8211; 84%</li>
<li>No &#8211; 16%</li>
</ul>
</li>
<li>Smartphone ownership
<ul>
<li>Yes &#8211; 31%</li>
<li>No &#8211; 69%</li>
</ul>
</li>
<li>Interesting things are going to happen when the bulk of those 69% buy smartphones</li>
<li>We have always been upright mobile beings
<ul>
<li>We are programmed to be mobile</li>
<li>We chase our food</li>
<li>&#8220;We chase our women&#8221;</li>
</ul>
</li>
<li>Humans are not designed to
<ul>
<li>Sit for long periods of time</li>
<li>Stare at screens full of synthetic illumination</li>
</ul>
</li>
<li>Mobile is &#8230;.
<ul>
<li>Liberating</li>
<li>Rewarding</li>
<li>Empowering</li>
</ul>
</li>
<li>The Way We Roll today
<ul>
<li>Live &#8230; Mobile &#8230; Online &#8230; Live &#8230; Mobile &#8230; Online &#8230;</li>
<li>We hear about things offline, and we go online to investigate them</li>
<li>We hear about things online, and we show up</li>
</ul>
</li>
<li>Intermittent relationship with Social (Facebook, Youtube, etc.)
<ul>
<li>&#8220;Glance and go&#8221; behavior</li>
</ul>
</li>
<li>Americans are on Facebook
<ul>
<li>Facebook working to connect everything you do on your mobile to your Facebook account</li>
</ul>
</li>
<li>Facebook posting
<ul>
<li>Non-mobile &#8211; 67.31%</li>
<li>m.facebook.com &#8211; 18.78%</li>
<li>Android &#8211; 4.48%</li>
<li>iPhone &#8211; 4.37%</li>
<li>Blackberry &#8211; 4.09%</li>
</ul>
</li>
<li>Evolution of mobile technology is reminder of what we&#8217;ve done in the past with computing
<ul>
<li>Screen above and keyboard below</li>
<li>Blackberry had been successful</li>
</ul>
</li>
<li>Mobile content usage
<ul>
<li>#1 text messages</li>
</ul>
</li>
<li>QR Codes
<ul>
<li>Audience terms</li>
<li>Consumers / &#8220;The audience&#8221; doesn&#8217;t have to type or text</li>
<li>Engage consumers on-the-go, on THEIR terms</li>
<li>Drive to mobile commerce sites, and digital experiences</li>
<li>Provide quick access to useful (relevant) information</li>
<li>Costs nothing to produce a QR code</li>
</ul>
</li>
<li>QR codes
<ul>
<li>Believe the hype</li>
<li>QR codes have been in Japan for 15 years and now going through cycle of disillusionment</li>
<li>Once QR codes become ubiqitous and installed automatically on devices, QR popularity will increase</li>
</ul>
</li>
<li>QR Codes Growth is high (according to ScanBuy)</li>
<li>Don&#8217;t point the QR code to the home page on your website &#8212; Make sure you have a mobile experience.
<ul>
<li>Provoke mobile engagement</li>
<li>Provide meaningful content</li>
</ul>
</li>
<li>Size does matter for QR codes &#8211; need to be 1.25 x 1.25 so that lower res digital camers can read them</li>
<li>No replacement for excellent customer experience</li>
<li>44Doors working with Kendall Jackson
<ul>
<li>Necktag on bottle that includes QR code &amp; SMS code</li>
<li>Dynamic content depending on where in the US you are connecting from and time of day</li>
<li>Online to offline engagement
<ul>
<li><strong>Look at channels that are already working </strong></li>
<li>Scan, Text, Click</li>
<li>Facebook, Twitter, Email, CRM, Coupons, Mobile Commerce</li>
</ul>
</li>
</ul>
</li>
<li>QR Code failure &#8211; GoToMeeting @ SxSW
<ul>
<li>Gave a 90 ask &#8211; Not appealing to geeks at a conference</li>
<li>Didn&#8217;t do a good job with education</li>
</ul>
</li>
<li>Bring the WOW!</li>
<li>More SMS call to actions</li>
<li>Why SMS text / MMS
<ul>
<li>150 million Americans with &#8220;feature phones&#8221; &#8211; Dominant form of mobile-to-mobile communication</li>
<li>For SMS success
<ul>
<li>Keep back and forth exchange to a MAXIMUM of 4 actions</li>
<li>Explore vendors that provide real 10-digit phone addresses instead of short codes
<ul>
<li>People txt to real phone numbers 66% more than short codes</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
<li>Location-based &#8220;checkins&#8221; are not natural</li>
<li>If you do use Foursquare, make sure to find offline events</li>
<li>Mobile web vs. mobile apps
<ul>
<li>mobile web
<ul>
<li>Must have &#8211; mobile searches that land on non-mobile web changes are the equivalent of bad customer experience</li>
</ul>
</li>
<li>Mobile apps
<ul>
<li>Good to have if utilitarian, rotate / renew frequently, in-store navigation, utility, deals, etc.</li>
</ul>
</li>
</ul>
</li>
<li>Brevity Rules</li>
<li>Capitalize on natural, current behavior</li>
<li>Offer multiple channels</li>
<li>93% of Word of Mouth takes place OFFLINE</li>
</ul>
<p>Resources:</p>
<ul>
<li><a href="http://www.mobilemarketer.com/cms/opinion/columns/10092.html" target="_blank" onclick="pageTracker._trackPageview('/outgoing/www.mobilemarketer.com/cms/opinion/columns/10092.html?referer=');">The Dirty Little Secret of Mobile Apps</a></li>
</ul>
]]></content:encoded>
			<wfw:commentRss>http://www.sueannereed.com/2011/06/tim-hayden-location-based-marketing-qr-and-mobile-ims11/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

