tag:blogger.com,1999:blog-7966171643813098996Fri, 01 Nov 2024 10:33:56 +0000customer serviceincrease salesPresentation SkillsSales PresentationsSpeaking in Publicbrandcustomer service standardsdid the training program workexceptional serviceleadershipnegotiation skillsreinforcing trainingselling skillstrainingwin win negotiationTips, articles and discussions for anyone who wants to improve professional or business results. We focus on business to business sales, business to consumer sales, enhancing service levels, strengthening the skills of managers and enhancing the training delivered to others.http://taylorperformancesolutions.blogspot.com/noreply@blogger.com (Taylor Performance Solutions)Blogger15125tag:blogger.com,1999:blog-7966171643813098996.post-5130720615157786784Thu, 26 Aug 2010 13:18:00 +00002010-08-26T09:18:21.379-04:00Presentation Skills for Speaking in PublicSeptember 14 - Melville, New York   9 am to 5 pmOffered through TRAININGSHARE Public Workshops. The Taylor Performance Solutions team has over 20 years experience supporting individuals who want to:Increase confidence and reduce anxiety when speaking to groups. Improve the organization and look of presentations. Improve speech and bodyhttp://taylorperformancesolutions.blogspot.com/2010/08/presentation-skills-for-speaking-in.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-1626551057818495241Fri, 13 Aug 2010 21:21:00 +00002010-08-13T17:21:18.449-04:00brandcustomer serviceexceptional serviceincrease salesI recently visited a bank that has signs all over about their "Exceptional Service". I read these signs in great detail as I waited 10 minutes for someone to help me at the customer service area. Then I read more signs while I waited at the teller line. When this line didn't move, I walked outside to the ATM machine, and read more signs. The ATM machine was not working, so I walked to the http://taylorperformancesolutions.blogspot.com/2010/08/do-you-live-your-brand.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-8044429328360054438Fri, 13 Aug 2010 21:19:00 +00002010-08-13T17:19:48.537-04:00did the training program workleadershipreinforcing trainingtrainingTraining can only bring employees so far and then it is up to management and the employees themselves to reinforce what was learned in training and make it stick long-term.  So, how do you know it is time to reinforce so you can protect your investment of time and money? Here are two easy steps:1)      Ask Your Employee to Assess     &http://taylorperformancesolutions.blogspot.com/2010/08/managers-is-it-time-to-protect-your.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-1289683951790912039Sun, 27 Jun 2010 12:24:00 +00002010-06-27T08:32:41.517-04:00Often, during our training classes, participants are not sure about how the tips we are providing can actually help them be more productive in their roles and less stressed in their life. Sometimes our facilitators provide personal examples to help the individuals decide if this tip will work for them. Since not all our readers can attend a workshop, I thought I would share my examples and ideas http://taylorperformancesolutions.blogspot.com/2010/06/feeling-unproductive-too-often-try.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-1006054314189540702Sat, 19 Jun 2010 12:08:00 +00002010-06-19T08:14:50.466-04:00Procrastination or feeling overloaded are two common time-wasters. There are two types of time-wasters, internal and external. Internal time wasters are those we create ourselves. These are habits or behaviors that work against us as we strive to be productive. External time wasters are those caused by outside forces or other people. Even though procrastination is an "internal" time http://taylorperformancesolutions.blogspot.com/2010/06/ill-do-it-later-how-to-avoid.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-1262225177392716893Sat, 05 Jun 2010 01:37:00 +00002010-06-04T21:37:05.978-04:00All managers and supervisors we work with know intuitively that delegation is critical to helping them save time. Yet, when we poll them in training, most do not delegate enough. usually they don't delegate because of three reasons: 1. They don't see the true value of delegating. 2. They don't know how to communicate the task to be delegated. 3. They confuse delegation with dumping. So, http://taylorperformancesolutions.blogspot.com/2010/06/do-you-delegate-enough.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-6168753730619237104Sun, 23 May 2010 01:34:00 +00002010-05-22T21:34:29.423-04:00What is the difference between an average salesperson and a stellar salesperson? Hands down it is preparation. Clients tell us, those salespeople who have excelled after we’ve trained and coached them, were able to shorten their sales cycles because they changed the way they prepared for their sales calls. This feedback comes from a wide range of salespeople – from those with limited experience http://taylorperformancesolutions.blogspot.com/2010/05/business-to-business-sales-tip-winging.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-7107751422140732899Wed, 19 May 2010 18:37:00 +00002010-05-19T17:36:00.817-04:00We work with many retail banking professionals and other sales professionals who use the "blitz" or the "drop by" methods of prospecting. I remember blitz's well from my Branch Manager/Commercial Lending experience in the 80's. A blitz meant that we identified a geographical area or a group of businesses to call on to introduce our company, our products and our services. The http://taylorperformancesolutions.blogspot.com/2010/05/blitz-what-can-you-expect.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-6375437890447037733Wed, 12 May 2010 00:10:00 +00002010-05-11T20:10:53.861-04:00Supporting Your Success - Build Your Skills: Leadership Tiphttp://taylorperformancesolutions.blogspot.com/2010/05/supporting-your-success-build-your.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-1412628564744986035Wed, 12 May 2010 00:10:00 +00002010-05-11T20:10:29.057-04:00 Leadership TipThree Core Competencies If you run a business or a department and are responsible for the performance of a team, it is important to understand three key competencies in your role that have a direct impact on your success. In your role, at any given time, you may be called on to:1.      Lead2.      Manage3.  &nbsphttp://taylorperformancesolutions.blogspot.com/2010/05/leadership-tip.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-2218640746448688909Tue, 11 May 2010 10:28:00 +00002010-05-11T06:28:25.986-04:00 Responding to Irate Customers None of us wake up in the morning hoping that we will have an irate customer, however, this is a reality in any customer service role. It is not always your fault, but it is your responsibility to rectify the situation. How you and your employees respond to an angry customer has an impact that goes beyond the interaction itself. If you handle the customer http://taylorperformancesolutions.blogspot.com/2010/05/customer-service-tip-responding-to.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-3931117846250255018Mon, 10 May 2010 17:39:00 +00002010-05-19T14:18:33.929-04:00negotiation skillsselling skillswin win negotiation#1 - Learn - Before you move from the selling phase to the negotiating phase of the sales cycle, learn as much as possible about the needs of your client. Understand how the client defines value, know the client's business priorities and who/what you are competing with for the business. Negotiate from a point of value and not price. #2 - Think before you speak - Use pauses http://taylorperformancesolutions.blogspot.com/2010/05/top-5-negotiation-behaviors.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-5844830027418237955Mon, 10 May 2010 17:33:00 +00002010-05-10T13:33:12.105-04:00This is a great book, a quick read and it has terrific pointers for performance coaching and really helping your team succeed.http://taylorperformancesolutions.blogspot.com/2010/05/this-is-great-book-quick-read-and-it.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-2858339577150345945Mon, 10 May 2010 11:56:00 +00002010-05-11T06:29:19.374-04:00customer servicecustomer service standardsincrease sales Superior customer service naturally increases sales. It’s a simple statement, and one which most business owners know intuitively. But do they take time to implement internal processes necessary to make the link?What is customer service in the 21st century? As the saying goes, ‘It’s not your father’s customer service.” Certainly, being nice to customers still rings true in the ears of business http://taylorperformancesolutions.blogspot.com/2010/05/superior-customer-service-increased.htmlnoreply@blogger.com (Taylor Performance Solutions)0tag:blogger.com,1999:blog-7966171643813098996.post-5198028164725961148Mon, 10 May 2010 11:46:00 +00002010-08-26T09:23:22.156-04:00Presentation SkillsSales PresentationsSpeaking in PublicNext Public Workshop - September 14, 2010 Filler words - um, ah, okay, like, you know...the list goes on. These are the words that speakers and trainers say when they are not saying the words that really matter. An abundance of filler words becomes distracting for the listeners and demonstrates a lack of confidence and professionalism in the speaker. We have coached many professionals on http://taylorperformancesolutions.blogspot.com/2010/05/five-tips-to-eliminate-filler-words-in.htmlnoreply@blogger.com (Taylor Performance Solutions)1