SCDL PGDBA COMMUNITY

TQM & HRM

2011-02-16T16:51:00.004+05:30

SCDL-answers for TQM and HR......

Multiple choice Single response

1) A business uses for its operations, products both in
ns Hard and soft domains

2) These are costs incurred in keeping failure and appraisal costs to minimum
ns Prevention costs

3) How many levels of plan are there?
ns 4

4) The business influences
ns Employee’s morale

5) Leadership is
ns Cause of success in business

6) The idea of quality department
ns is outdated

7) Common understanding across business
ns customers---

8) Collection of data must be tune with the organizational objectives defined by the
ns top management

9) QFD means
ns Quality function deployment

10) Customer is
ns king

11) For objective evaluation of strategy, the criteria is
ns strategic fit

12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making.
ns Brain storming

13) Feiganbaum’s major contribution was
ns Cost of quality.

14) Prevention costs are those incurred
ns On taking steps to prevent defects happening

15) Managing continual improvement is
ns A process subsequent to defining strategies.

Multiple choice multiple answers

1) When you ask a question on “place” the answers give you options for and then you weigh the options to reach a conclusion, the options are
ns
• Establishing the process in house
• The preferred location from an input point
• Outsource

2) Managers should know
ns
• organisation vision---
• organisation strategy—

3) Business being process oriented, you are to control your
ns
• resources
• examine business trends
• measuring outcome of each process

4) In ISO 14001 in paragraph of standard consists of requirements like
ns
• operational control
• emergency preparedness
• management reviews

5) Customers need change with
ns
• Time
• Space
6) The scope of audit during the audit of sales could be to examine
ns
• The customer satisfaction
• How the orders were executed
• Contribution to turnover

7) Benefits of planning are
ns
• Image
• Competition

8) You should know customer’s
ns
• Current needs
• Future needs

9) Business needs following criteria as performance assessement
ns
• Standing in the market
• Quality culture in the organisation
• Cost reduction

10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are:
ns:
• Identify environmental aspects
• Determine those that can have a significant impact
• Understand the legal and other requirments too.

11) ISO developed co-operation in the spheres of
ns
• Scientific activities
• peace
12) Not all incentives appeal to all but following must get analyzed
ns
• Individual trends
• Individual preference
• Individual experience

13) Categorisation of quality cost include
ns
• Appriassal cost
• Prevention cost
• Failure cost

True or false

1) Understanding customer is not only important for design but equally so for delivery of product or service--- true

2)Like you have internal customers, there are internal suppliers too---True

3)Planning decreases time to lead in competition—True

4) Standard should be generic--True

5) Meaning of strategy is art/science of planning—Ans. True

6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of conducting business.--- True

7) Specific goals directs organizations on “don’t’s”--false

8) A simple compelling and shared vision can sustain the commitment needed—True

9) At the time of brain storming every member starts talking.—false

10) A vision for business must be compelling---True

11) People do not capabilites to respond to a range of situations—False

12) PDCA cycle was introduced by Walter Shewalt—False

13) During the 1960s the concept of quality costs emerged--- True

14) Collection of data must be in tune with the organisation’s objective as defined by the top management.---True

Select the blank

1)Business is a set of ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬___________________ processes
• Strategic

2) Quality of product or service is because the __________________not because of verification or inspection.
• Design

3) The system is an --------- set of activities with a mutual influence through a well-defined sequence of relation.
• Inter-related

4) Organisations need a leader to give a ----
• Direction

5) The ---- is the ability of the QMS to achieve the targeted results
• Integrity

6) In degree of instutionalisation, a managed process that is tailored from the organisations’ standard process according to the tailoring guildelines is the meaning of the term:
ns
• Defined processes----

7) Top management of Karnataka Steel Ltd being concerned about the
ns
• Welfare of workers

8) In process concept with ------- you can provide a way to incorporate knowledge of how to do things better.
• Interdependence

9) Those who are not ---- will never make any progress
• aware

10) ---- is the measurement scale where values occur most frequently.
• mean

11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis.
• Deliberate

12) In hierarchy of human needs, food and shelter are ___________
• Essential needs.

Match the following:

1)
Internal organisation for standardization---ISO
Bureau of Indian standards--BIS
Greek “isos---equal
Official operation of ISO---1947

2)
TQM- is a philosophy
Total quality management—needs commitment at the top management
Motivation-Enhances morale of the people
Quality of measurement process is: essential at each level in an organisation.

3)
Phil crobsy---14 steps quality improvement program
Taguchi----Quality in design
Ichikawa-- Company wide motivation
Crosby---quality of management

2nd

Q1 Three keys for leader to create passionate work environment are
a- effectiveness
b- start with self
c- have a vision that produces passion
d- put employees first

Q2 The vision for an institution or organization must
a- be defined in a language that is compelling
b- drives the processes and behaviour of people
c- written in a language that is attractive
d- be displayed at prominent places on the premises

Q3 QFD means
a- Quality function deployment
b- Quality function development
c- Quantity function development
d- Question for development
Ans: a

Q4 The are of benchmarking get identified
a- with the passage of time
b- by the auditors
c- from arrange of processes
d- as soon as the audit is over and the reports are received
Ans:b

Q5 Business operation rotates
a- measure
b- analysis
c- production
d- growth
Ans:

Q6 Deming defines qualities in terms of
a- quality of process
b- quality of design
c- quality of conformance
d- quality of people

Q7 check sheet is
a- a simple recording machine
b- a simple checking machine
c- a process method
d- a simple recording machine

Q8 Each business is driven by
a- market
b- its vision
c- managing director
d- people

Q9 Planning process is initiated by
a- inputs
b- control
c- outputs
d- customers

Q10 Assessing the level of effectiveness of the quality management is the priority of leadership (T/F)

Q11 ISO revision is planned in 2008 (T/F)

Q12 The imperatives for the business in this century are
a- leadership style at the CEO level
b- economic
c- social
d- environmental

Q13 Planning is now an important tool (T/F)

Q14 An auditor must listen through
a- feel
b- see
c- gossips
d- hear

Q15 Your thinking and ideas need to be developed as the subject of quality
a-

Q16 A model is conceptualized by the people in the organization (T/F)
Ans:

Q17 Identification is essential
a- for people to align with the organization
b- for entry into organization premises
c- To know who and what we are
d- Because HRM demands it

Q18.The principle of concentration of forces is selecting the territory of market in a limited way to ensure full deployment of resources (T/F)
Ans:

Q19.Organisation design process--------------to prove its ability to accomplish purpose of organization
a- acceptance
b- approval
c- validation
d- testing

Q20 The judgment on effective helps management to -----------own performance

a- validate
b- safeguard
c- critise
d- benchmark

Q21 The observations helps in making list of
a- profit and losses
b- strength and weakness of the processes
c- asset and liabilities
d- rules and regulations

Q22 Process of continual improvement led to enhancing
a- profits
b- need for adoption
c- production targets
d- performance in future
Ans:

Q23 Annexure of ISO 14001 deals with how to go about hazard identification and the assessment and control of risk (T/F)
Ans:F

Q24 -----has objective fro assessing quality in the outcome
a- plan
b- vendor
c- customers
d- Staff
Ans: A

2011-02-16T14:17:00.000+05:30

INTRODUCTION

Financial ratio analysis is an important topic and is covered in all mainstream corporate finance textbooks. It is also a popular agenda item in investment club meetings. It is widely used to summarize the information in a company's financial statements in assessing its financial health. In today's information technology world, real time financial data are readily available via the Internet. Performing financial ratio analysis using publications, such as Robert Morris Associates’ Annual Statement Studies, Dun & Bradstreet’s Key Business Ratios, Moody’s Manuals, Standard & Poor’s Corporation Records, Value Line Investment Survey, etc., is no longer efficient. Since students and investors now have easy access to on-line databases, the assignments on financial ratio analysis can be modified accordingly to enhance learning. Based upon my experience as a finance professor and as a member of a local investment club, I have prepared this teaching note to help students and investors in performing financial ratio analysis via an on-line database, Dow Jones Interactive. This database is a Web based, enterprise wide business news and research solution supported by Dow Jones & Company, the parent company of The Wall Street Journal. The class assignment presented herein is designed to demonstrate how to assess a company's overall operations over time and its current financial standing in the industry.

THE FINANCIAL RATIO ANALYSIS ASSIGNMENT

Students will work on the assignment collaboratively in groups of three or four students. Each group will select an industry of interest to the group, and each student will select a company within that industry. Students will download the relevant financial data from the Internet and perform ratio analysis for the selected companies. Since successful financial ratio analysis is as much an art as it is a science, students must use common sense and sound judgment throughout the analysis. The purpose of this assignment is to provide students with the opportunity to:

• retrieve real time financial data via the Web;

• analyze the financial performance of selected companies;

• practice communication skills, both in writing (through word processing) and in speaking (through giving a Power Point presentation);

• enhance teamwork skills.

Trend analysis provides signals as to whether the company's financial health is likely to improve or deteriorate. Each student will perform the trend analysis based upon the following financial ratios:

• Leverage Ratios: to measure the extent to which the company's assets are financed with debt;

• Liquidity Ratios: to measure the company's ability to pay its bills;

• Profitability Ratios: to measure the company's ability to generate earnings;

• Efficiency Ratios: to measure the company's ability to utilize its assets;

• Market Value Ratios: to measure the market perception about the company's future prospects.

The downloaded four years' balance sheets and income statements are to be used to calculate the financial ratios not reported in the DJI. For example, four leverage ratios (Debt/Equity, LT Debt/ Cap, LT Debt/Tot Debt, and LT Debt/Tot Assets) are reported, but the interest coverage ratio (= earnings available for interest/interest expenses) is missing in the DJI. Students are required to obtain the earnings and interest expenses information from the income statements and calculate this ratio to measure the company's ability to service the debt. In the area of liquidity, current ratio (= current assets/current liabilities) and quick ratio (= quick assets/ current liabilities) are reported, but the interval measure (= quick assets/daily operating expenditures) is not. Students are required to obtain quick assets (= cash & equivalent + receivables) from the balance sheets and operating expenditures from the income statements, and calculate this ratio to measure how long the company can keep up with its bills using only existing quick assets. As the financial ratios in each of the five performance areas are compiled, they are analyzed across time.

Comparative Analysis

2011-02-16T14:15:00.000+05:30

an all-in-one device that combines the features of an iPod, a PDA, and a cell phone. The phone may have a limited market considering a retail price of approximately $600.

Comparative Analysis

Provided that the Vista software is well received, Microsoft and Dell will likely maintain their existing market share in personal computing and software. An expansion of market share will be unlikely. This is because the majority of new users of Vista will be drawn from existing users of Microsoft Windows.

Apple, on the other hand, continues to find ways to attract new users. In the past month, Apple made available its Safari Web browser on the Windows operating systems. Over one million copies were downloaded in two days (Yared 2007).

A major obstacle Apple has to overcome in attracting new users is convincing Windows users that learning to operate a Mac will not be a complete relearning process. In fact, Microsoft’s Windows Office operates almost identically on a Mac as it does a PC. Now that Apple has offered their Internet browser for use on a PC, Windows users may test the complexity, or lack thereof, of Mac software without actually purchasing a Mac. This is one step towards easing the apprehensions of PC users.

Further mitigation of this fear has been facilitated by the use of iTunes, Apple’s audio software used to purchase MP3’s and sync iPods. Not only does Apple dominate the portable MP3 player market with a 70% market share, but also leads the market in MP3 sales, with more than 2.5 billion songs downloaded (Yared 2007). Most of these downloads have been initiated from Windows users.

The success of Apple’s release of the Leopard operating system can only help strengthen their growth. The release of the new system, in conjunction with the release of the iPhone and new Macbook, are all viable sources of market penetration for Apple.

Conclusion

While Dell and Microsoft are now more focused on maintaining current market share, Apple continues to focus on increasing market share. Investors favor growth companies that show increasing trends in earnings. Therefore, because Apple has created multiple approaches towards increasing earnings, its stock is currently the most attractive among the three.

Biliography

Apple Computers Inc. September 30 2006 10-K Annual Report. OneSource. Accessed June 15 2007

Associated Press, Dell to Sell Computers at Sam’s Club, 8 June, 2007, Words count,

Bishop, Todd. 2006. Apple to Unleash a Leopard Attack. SeattlePI.com. 8 August 2006

Brophy, Theresa. DELL INC. The Value Line Investment Survey. 13 April 2007

CNNMoney.com, Dell Seen Expanding Services. 6 June 2007, Words count.

Dell Computers Inc. March 15 2007 10-K Annual Report. Thompson One Banker, accessed June 15, 2007

Microsoft Inc. June 30, 2006 10-K Annual Report. Thompson One Banker, accessed June 15, 2007

Niemond, George A. APPLE INC. The Value Line Investment Survey. 13 April 2007

Niemond, George A. MICROSOFT. The Value Line Investment Survey. 25 April 2007

Yared, Georges. 2007. 3 Reasons to Buy Apple Now. The Motley Fool, 15 June

Financial Management-3

2011-02-16T13:11:00.001+05:30

SCDLPGDBA

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question
For the calculation of Operating Profit / Loss , Depreciation on fixed assets should be
Correct Answer
added to the Net Profit as per Profit and loss account
Your Answer
Deducted from the Net Profit as per Profit and loss account

Multiple Choice Single Answer
Question
The return which the company pays on borrowed funds is termed as
Correct Answer
Interest
Your Answer
Interest

Multiple Choice Single Answer
Question
Mr. A is given the opportunity to receive Rs. 10,000 after two years, when he can earn interest of 10% p.a. on his investment, what should be the amount which he should invest today so that he may be able to receive Rs. 10,000 after two years
Correct Answer
Rs. 8,264
Your Answer
Rs. 8,156

Select The Blank
Question
A wrong decision in respect of capital expenditure proposals may disturb the entire ________ structure of the organisation
Correct Answer
financial
Your Answer
financial

True/False
Question
Earnings per share is calculated as ( Profit after tax - Preference Dividend ) / Number of Equity shares
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Advantage of term loan from the company's point of view is
Correct Answer
In post tax terms, the cost of term loans is lower than the cost of equity capital or preference capital
Your Answer
There is no liability for repayment

True/False
Question
Proprietary ratios is the relationship between owners funds and total assets
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Increase in the amount in debtors results in
Correct Answer
Decrease in cash
Your Answer
Decrease in cash

Multiple Choice Single Answer
Question
The products which are ready for sale in the market are termed as
Correct Answer
Finished goods
Your Answer
Finished goods

Multiple Choice Single Answer
Question
The market price per share is equal to the present value of the expected dividends discounted at the rate of return required by equity shareholders is determined under
Correct Answer
Dividend /Price Approach
Your Answer
Dividend /Price Approach

Multiple Choice Multiple Answer
Question
Assuming the current ratio is 2, in which cases would the current ratio decline
Correct Answer
Purchase of fixed Assets , Borrow Money on an Interest bearing promissory note
Your Answer
Issue of new shares , Purchase of fixed Assets , Cash collected from customers , Borrow Money on an Interest bearing promissory note

Multiple Choice Multiple Answer
Question
Advantages of Net Present value is
Correct Answer
It considers time value of money , It considers cash inflows from the project throughout its life
Your Answer
It considers time value of money , It considers cash inflows from the project throughout its life , It is easy to calculate , It is easy to understand

Match The Following
Question
Correct Answer
Your Answer
Credit rating symbol for Commercial Paper of Default by Investment Information and Credit rating agency
A5
B
Credit rating symbol for Debentures of Inadequate safety by CRISIL
BB
FC
Credit rating symbol for Fixed Deposits of High risk by CRISIL
FC
FA
Credit rating symbol for Fixed Deposits of Adequate safety by Investment Information and Credit rating agency
MA
A5

Multiple Choice Multiple Answer
Question
Types of capital budgeting decisions
Correct Answer
Replacements , Expansion , Diversification
Your Answer
Replacements , Expansion , Diversification , Liquidation

Select The Blank
Question
The ________ collections may be useful for reducing the postal float as well as bank float
Correct Answer
Decentralised
Your Answer
Debtors

Select The Blank
Question
As per the Tandon committee, variations between the projected figures and actuals may be permitted to the extent of ________
Correct Answer
0.1
Your Answer
0.05

Select The Blank
Question
Operating Lease is also referred to as ________ lease
Correct Answer
Service
Your Answer
Financial

Multiple Choice Single Answer
Question
The formula for Current ratio is
Correct Answer
Current assets / Current liabilities
Your Answer
Liquid assets / Current liabilities

Multiple Choice Multiple Answer
Question
The assumptions for the theories of capital structure are
Correct Answer
Firm use only long term debt capital or equity share capital to raise funds , Firm follow policy of paying 100% of its earnings by way of dividend , Operating earnings are not expected to grow
Your Answer
Firm use only long term debt capital or equity share capital to raise funds , Corporate Income Tax does exists , Firm follow policy of paying 100% of its earnings by way of dividend , Operating earnings are not expected to grow

Multiple Choice Single Answer
Question
Capital turnover ratio is calculated as
Correct Answer
Sales / Capital employed
Your Answer
Total assets / Owners fund

Match The Following
Question
Correct Answer
Your Answer
Safety Stock
below which the actual stock should not be allowed to fall
below which the actual stock should not be allowed to fall
ABC Analysis
Vital few Trivial Many
above which the actual stock should not exceed
Bill of Materials
Details of the necessary materials as well as quantity of each item
Details of the necessary materials as well as quantity of each item
Perpetual Inventory System
Maintenance of Bin Cards and Stores ledger in order to know about the stock in quantity and value at any given point of time
Vital few Trivial Many

True/False
Question
Return on Assets is a ratio of relationship between Assets and Sales
Correct Answer
False
Your Answer
True

Multiple Choice Single Answer
Question
The Pay Bank period is calculated as
Correct Answer
Cash outlay / Annual cash inflow
Your Answer
External liabilities / Shareholders funds

Multiple Choice Multiple Answer
Question
Disadvantages of factoring are
Correct Answer
The financial burden on the company increases , It may be considered to be a symptom of financial weakness on the part of the selling company , In Indian circumstances, factoring is mainly with-recourse factoring. The risk of non-payment on the part of customer is borne by the selling firm. This restricts its popularity
Your Answer
The financial burden on the company increases , It may be considered to be a symptom of financial weakness on the part of the selling company , In Indian circumstances, factoring is mainly with-recourse factoring. The risk of non-payment on the part of customer is borne by the selling firm. This restricts its popularity

Select The Blank
Question
In ABC analysis C class consist of ________.
Correct Answer
a very large number of items which are less important
Your Answer
that quantity which is fixed in such a way that the total variable cost of managing the inventory can be minimised

True/False
Question
In Regular Stock Dividend policy, the company may pay dividend in the form of bonus shares instead of cash
Correct Answer
True
Your Answer
True

Select The Blank
Question
Factoring indicates the relationship between ________ and a business organisation
Correct Answer
Financial institutions
Your Answer
Financial institutions

Multiple Choice Multiple Answer
Question
Importance of capital budgeting decisions
Correct Answer
They represent the true earning assets of the firm , they are irreversible , they require assessment of future events which are uncertain
Your Answer
They represent the true earning assets of the firm , it helps in preparation of financial statements , they require assessment of future events which are uncertain

Multiple Choice Single Answer
Question
Fixed Income bearing securities for the computation of Capital gearing ratio consists of
Correct Answer
Debentures
Your Answer
Debentures

Multiple Choice Multiple Answer
Question
The collection programme of the firm consists of
Correct Answer
Maintaining the state of receivables , Dispatch of letters to customers whose due date is approaching , Telegraphic and Telephonic advice to customers around the due date
Your Answer
Maintaining the state of receivables , Dispatch of letters to customers whose due date is approaching , Telegraphic and Telephonic advice to customers around the due date , Maintaining record of bills payable

Multiple Choice Multiple Answer
Question
Dividend / Price Approach to compute cost of equity shares is objected on the following grounds
Correct Answer
This presupposes that an investor looks forward only to receive dividend on equity shares which may not be correct , It assumes that the company will not earn on its retained earnings which is a wrong assumption
Your Answer
This presupposes that an investor looks forward only to receive dividend on equity shares which may not be correct , It assumes that the company will not earn on its retained earnings which is a wrong assumption , It wrongly assumes that earnings per share will remain constant in future , All the earnings may not be distributed among the shareholders by way of dividend

Select The Blank
Question
The operating profit earned by the company is in the form of contribution duly reduced by the ________
Correct Answer
Fixed operating cost
Your Answer
Variable operating cost

Multiple Choice Multiple Answer
Question
The following techniques can be used to delay cash payments
Correct Answer
Payments can be made from a bank which is distant from the bank of the company to which payment is to be made , Attempts should be made by the company to get the maximum credit for the goods or service supplied , Avoid early payments
Your Answer
Payments can be made from a bank which is distant from the bank of the company to which payment is to be made , Insist upon payment in the form of demand draft, letters of credit , Attempts should be made by the company to get the maximum credit for the goods or service supplied , Avoid early payments

Multiple Choice Single Answer
Question
Net Working Capital means
Correct Answer
Current assets less Current liabilities
Your Answer
Current assets less Current liabilities

True/False
Question
Wages/salaries is considered under Operating cashinflow
Correct Answer
False
Your Answer
True

Select The Blank
Question
Sometimes the term ________ is interpreted as cash equivalent i.e. cash and marketable securities
Correct Answer
Fund
Your Answer
Investment

Select The Blank
Question
If a deposit is repaid after 6 months from the date of deposit but before its expiry, the rate of interest on such deposit shall be reduced by ________ from the rate which the company would have paid had the deposit been accepted for the period for which such deposit had run
Correct Answer
0.01
Your Answer
0.01

True/False
Question
The requirement of Fixed Working Capital is unaffected due to the changes in the level of activity
Correct Answer
True
Your Answer
True

True/False
Question
Internal rate of return can be computed even in the absence of the knowledge about the firm's cost of capital
Correct Answer
True
Your Answer
False

Multiple Choice Multiple Answer
Question
Benefits of cash flow information
Correct Answer
It enhances the comparability of the reporting of operating performance by different enterprise , Historical cash flow information is often used as an indicator of the amount , timing and certainty of future cash flows , It enables the users to evaluate the changes in net assets of an enterprise
Your Answer
It enhances the comparability of the reporting of operating performance by different enterprise , Historical cash flow information is often used as an indicator of the amount , timing and certainty of future cash flows , It enables the users to evaluate the changes in net assets of an enterprise , information is useful to construct financial statements

Multiple Choice Single Answer
Question
The real owners of the company are
Correct Answer
Equity shareholders
Your Answer
Preference shareholders

True/False
Question
The lessor is the nominal owner of the asset as the possession and economic use of the asset rests with the lessee
Correct Answer
True
Your Answer
True

Select The Blank
Question
The mathematical expression of ________ is Normal Usage * Lead time for emergency purchases
Correct Answer
Danger level
Your Answer
Re-order level

Select The Blank
Question
Turnover ratios measures how efficiently the ________ are employed by the firm
Correct Answer
Assets
Your Answer
Assets

Multiple Choice Multiple Answer
Question
The patterns of Dividend policy are
Correct Answer
Stable Dividend policy , Irregular Dividend policy , No immediate Dividend policy
Your Answer
Stable Dividend policy , Irregular Dividend policy , No immediate Dividend policy , Increasing Dividend policy

True/False
Question
Economic order quantity is based on the assumption that the demand for the material concerned is uniform throughout a year
Correct Answer
True
Your Answer
True

True/False
Question
Inventory is the intermediate stage between purchase of raw materials and consumption of raw materials
Correct Answer
True
Your Answer
True

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Labels: Financial Management

Financial Management - 4
LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question
The limitations of ratio analysis are
Correct Answer
Ratios are based on historical financial statements rather than future happenings , Ratios are only indicators, they cannot be taken as final regarding good or bad financial position of the business , Ratio analysis takes in to consideration only monetary transactions
Your Answer
Ratios are based on historical financial statements rather than future happenings , Ratio analysis provides data for inter-firm comparison , Ratio analysis takes in to consideration only monetary transactions

True/False
Question
Carrying cost of inventory includes cost incurred for preparation of purchase requisition
Correct Answer
False
Your Answer
True

True/False
Question
The excessive issue of equity shares may result in over-capitalisation to be realized in future
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Net revenue is arrived at
Correct Answer
Sales revenue less cost
Your Answer
Sales revenue less tax liability

Match The Following
Question
Correct Answer
Your Answer
Term loan
represents a source of debt finance which is generally repayable in more than one year but less than ten years
unsecured borrowings for the company
Lessee
Not able to claim depreciation on asset
Residue left behind from earnings available to equity shareholders after the payment of annual dividend
Hirer
Claims the depreciation on the asset
instruments to raise long term debt capital
Retained earnings
Residue left behind from earnings available to equity shareholders after the payment of annual dividend
represents a source of debt finance which is generally repayable in more than one year but less than ten years

Multiple Choice Single Answer
Question
The ratio which indicates the credit policy followed by a business firm is known as
Correct Answer
Debtors turnover ratio
Your Answer
Creditors turnover ratio

True/False
Question
Debtors turnover ratio is normally supported by the calculations of average collection period
Correct Answer
True
Your Answer
False

True/False
Question
The mostly used methods of short term forcasting is the Receipt and Payment method
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Financial ratios
Ratios disclosing the financial position or solvency of the firm
Ratios which indicates the percentage of return on the total capital employed in the business
Profitability ratio
Ratios which reflect the final results of business operations
Ratios measuring the efficiency with which the assets are employed by a firm
Turnover ratios
Ratios measuring the efficiency with which the assets are employed by a firm
Ratios which reflect the final results of business operations
Overall profitability ratio
Ratios which indicates the percentage of return on the total capital employed in the business
The ratios indicate the long term financial prospects of the company

Multiple Choice Single Answer
Question
The rate of return which computes the average annual yield on the net investment in the project is known as
Correct Answer
Accounting rate of return
Your Answer
Return on investment

Multiple Choice Single Answer
Question
The hidden cost of capital which is not incurred directly is referred to as
Correct Answer
Implicit cost
Your Answer
Explicit cost

Multiple Choice Single Answer
Question
For the calculation of Operating Profit / Loss , Preliminary expenses written off should be
Correct Answer
added to the Net Profit as per Profit and loss account
Your Answer
Deducted from the Net Profit as per Profit and loss account

Select The Blank
Question
Cost management is the function of a ________.
Correct Answer
Treasurer
Your Answer
Finance manager

Multiple Choice Multiple Answer
Question
Advantages of Debentures from company's point of view are
Correct Answer
The specific cost of debt capital represented by debentures is lower than the cost of preference or equity capital , Debenture financing does not result in dilution of control
Your Answer
The specific cost of debt capital represented by debentures is lower than the cost of preference or equity capital , Debenture financing does not result in dilution of control , Debenture prices are vulnerable to increase in interest rates

Select The Blank
Question
If the project is accepted, Internal Rate of return resulting from the same should be ________ than cost of capital
Correct Answer
more
Your Answer
more

Select The Blank
Question
For accounting and tax purposes of hire purchase agreement, ________ is treated as revenue expenditure and is considered to be a tax deductible expenditure
Correct Answer
Only interest
Your Answer
Lease rental

True/False
Question
Following lenient dividend policy without bothering much about building up the reserves may be the cause for undercapitalisation
Correct Answer
False
Your Answer
True

Select The Blank
Question
The following data are extracted from the published accounts of a company : Sales Rs. 38,00,000/-, Net Profit after tax Rs. 2,50,000/-, Equity capital Rs. 10,00,000/-,General Reserve Rs. 6,50,000/-, Rs. Long term debt Rs. 7,00,000/-, Creditors Rs. 6,90,000/-, Bank credit/short term loan Rs. 2,30,000/-, Fixed Assets Rs. 17,50,000/-, Inventories Rs. 7,25,000/-, Other Current assets Rs. 5,25,000/-. The Inventory Turnover ratio is ________
Correct Answer
5.24
Your Answer
8.85

Multiple Choice Multiple Answer
Question
If Profit maximization is accepted as the only goal of finance function, it is criticised on the following grounds
Correct Answer
Ignores risk factor , Does not consider social obligation , Ignores quality aspect of benefits associated with a financial course of action
Your Answer
Ignores risk factor , Does not consider social obligation , Ignores quality aspect of benefits associated with a financial course of action

Multiple Choice Multiple Answer
Question
The depreciation is being charged for the following assets
Correct Answer
Plant and Machinery , Building
Your Answer
Plant and Machinery , Building , Stock

Multiple Choice Multiple Answer
Question
Advantages of the issue of Bonus shares in the form of Dividend to the company are
Correct Answer
Remedy for undercapitalisation , Increase marketability of shares , Increase credit standing of the company in the eyes of the lending financial institutions
Your Answer
Remedy for overcapitalisation , Remedy for undercapitalisation , Increase marketability of shares

True/False
Question
A partnership is an incorporated association of individuals.
Correct Answer
False
Your Answer
True

True/False
Question
Wealth maximization goal is only an extension of Profit maximization goal of the organisation
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
From the following data, work out the Economic order quantity : Annual Demand : 5000 units, Ordering cost Rs. 60 per order, Price per unit Rs. 100, Inventory carrying cost is 15% on average inventory
Correct Answer
200 units
Your Answer
250 units

Multiple Choice Multiple Answer
Question
The factor may provide the following services to the client
Correct Answer
It may undertake the credit analysis of the customers of the client , It will undertake the various book-keeping and accounting activities in relation to the receivables management , It undertakes the responsibility of following up with the customers for the purpose of making the collection from the customer
Your Answer
It may undertake the credit analysis of the customers of the client , It will undertake the various book-keeping and accounting activities in relation to the receivables management , It undertakes the responsibility of following up with the customers for the purpose of making the collection from the customer

Multiple Choice Multiple Answer
Question
Advantages of Preference shares from shareholders point of view
Correct Answer
For a corporate investor, preference dividend income , It earns a stable dividend rate
Your Answer
For a corporate investor, preference dividend income , It earns a stable dividend rate , Enjoys controlling power over the firm

True/False
Question
With limited funds, the company must obtain the optimum combination of acceptable investment proposals
Correct Answer
True
Your Answer
True

Select The Blank
Question
________ leverage also acts as a guideline in setting maximum limit upto which the company should use the debt capital
Correct Answer
Financial
Your Answer
Operating

Multiple Choice Single Answer
Question
Interest coverage ratio is useful in indicating the symptom of
Correct Answer
Inability to pay interest
Your Answer
Inability to pay dues to financial institutions

True/False
Question
Financial lease is also referred to as Capital lease
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Technical terminology used to invest in the current assets being
Correct Answer
Working Capital Management
Your Answer
Working Capital Management

Multiple Choice Multiple Answer
Question
The advantages of stable Dividend policy are
Correct Answer
Credit standing of the company in the market increases , Share price of the company increases , Enjoys Confidence of the shareholders
Your Answer
Credit standing of the company in the market increases , Share price of the company increases , Enjoys Confidence of the shareholders

Multiple Choice Single Answer
Question
Denomination of the equity shares in the public issue or rights issue can be decided by
Correct Answer
the company
Your Answer
Company law Board

Multiple Choice Multiple Answer
Question
Limitations of credit rating are
Correct Answer
Credit rating is based upon the evaluation made by the agencies which may vary depending upon the experience, knowledge and individual opinion of the rators which may be biased in some cases , Credit rating is primarily based upon the past performance whereas the future prospects should be given more importance while deciding the credit rating , Multiplicity of the rating agencies can be considered to be the limitation of the credit rating
Your Answer
Credit rating is based upon the evaluation made by the agencies which may vary depending upon the experience, knowledge and individual opinion of the rators which may be biased in some cases , Credit rating is primarily based upon the past performance whereas the future prospects should be given more importance while deciding the credit rating , Multiplicity of the rating agencies can be considered to be the limitation of the credit rating

Multiple Choice Single Answer
Question
The amount of cheques deposited by a Bank awaiting clearance is called
Correct Answer
Collection float
Your Answer
Deposit float

Select The Blank
Question
________ is an example of Intangible asset
Correct Answer
Goodwill
Your Answer
Goodwill

Multiple Choice Multiple Answer
Question
The classification of return on Investment are
Correct Answer
Return on Asset , Return on Capital Employed
Your Answer
Return on Asset , Capital Employed ratio , Debt Equity ratio

Multiple Choice Multiple Answer
Question
The classification of ratios under miscellaneous group includes
Correct Answer
Earnings per share , Dividend Payment ratio
Your Answer
Earnings per share , Dividend Payment ratio , Return on Asset

Multiple Choice Multiple Answer
Question
Undue decrease in Gross Profit ratio may indicate
Correct Answer
Non-consideration of sales invoices , Under-valuation of closing stock , Improper utilisation of infrastructural facilities
Your Answer
Non-consideration of sales invoices , Under-valuation of closing stock , Improper utilisation of infrastructural facilities

Select The Blank
Question
________ implies arithmetical relationship between two related figures
Correct Answer
Ratio
Your Answer
Ratio

True/False
Question
If the cash is held to take advantage of profit making opportunities arising out of changes in the value of securities, the cash holding is called Precautionary motive
Correct Answer
False
Your Answer
True

Multiple Choice Single Answer
Question
Calculate the Gross Profit Ratio from the following figures : Sales Rs. 1,00,000/-, Purchases Rs. 60,000/-, Sales Return Rs. 10,000/-, Opening stock Rs. 20,000/-, Purchases Return Rs. 15,000/-, Closing Stock Rs. 5,000/-
Correct Answer
0.3333
Your Answer
0.3234

Select The Blank
Question
Shareholders of a joint stock company appoint their representative in the form of ________ to carry on the day-to-day affairs of the company
Correct Answer
Directors
Your Answer
Accountant

Select The Blank
Question
under no circumstances , ________ term requirement of funds should be met out of short term sources of funds
Correct Answer
long
Your Answer
long

Select The Blank
Question
Proprietory ratio indicates the relationship between the owner's fund and ________
Correct Answer
Total assets
Your Answer
Profits

Select The Blank
Question
________ is one of the current assets that takes the longest time to get converted into cash
Correct Answer
Stock
Your Answer
Debtors

Multiple Choice Single Answer
Question
Current Assets Turnover ratio is calculated as
Correct Answer
Net Sales / Current Assets
Your Answer
Liquid assets / Liquid liabilities

at 5:23 AM 0 comments Links to this post

Labels: Financial Management

Financial Management - 3
LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question
The effect of Purchase of building against a long term loan payable on funds ( cash concept ) is
Correct Answer
No change in cash
Your Answer
No change in cash

True/False
Question
The cost of the factor is slightly higher than the interest which the client would have paid had he borrowed the funds from the Bank
Correct Answer
True
Your Answer
False

Select The Blank
Question
The objective of the management in the investment decisions is in the form of ________
Correct Answer
maximisation of the wealth of the shareholders
Your Answer
maximisation of the wealth of the shareholders

Match The Following
Question
Correct Answer
Your Answer
Recurring duties of finance executive
Raising of funds
Raising of funds
Objective of finance function
Profit maximization
Profit maximization
Treasurer
Cost management
Cost management
Finance Controller
Internal Auditing
Internal Auditing

Multiple Choice Single Answer
Question
Requirement of working capital is low is case of
Correct Answer
Infrastructure oriented projects
Your Answer
Infrastructure oriented projects

True/False
Question
The term Current Assets and Liquid assets have synonymous meanings
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Factors determining the required cash balance are
Correct Answer
Shortage of cash cost , Surplus cash balance costs , Procurement and Management cost
Your Answer
Shortage of cash cost , Procurement and Management cost , Fixed assets cost

Select The Blank
Question
If the size of the issue is more than Rs. 100 crores, the issue is required to be rated by at least ________ credit rating agencies
Correct Answer
two
Your Answer
two

True/False
Question
An ideal investor makes an comparison between the current market price and future Earning per share as the market value of shares depends upon the future Earnings per share
Correct Answer
True
Your Answer
True

True/False
Question
According to Net Income Approach, the valuation of the firm and its cost of capital is independent of its capital structure
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
The Proprietary concern is better than the Partnership concern on the following points
Correct Answer
Minimum Government regulations , Where the business is small
Your Answer
Minimum Government regulations , Where the business is small

Multiple Choice Multiple Answer
Question
Limitations of Average collection period
Correct Answer
Average Collection period assumes that the credit sales are evenly spread throughout the year. In practical circumstances, credit sales are not evenly spread throughout the year , The amount of credit sales made by company or the normal credit period offered by the company are not available in the published financial statements
Your Answer
Average Collection period assumes that the credit sales are evenly spread throughout the year. In practical circumstances, credit sales are not evenly spread throughout the year , The amount of credit sales made by company or the normal credit period offered by the company are not available in the published financial statements , Management attitude if conservative, then credit will not be extended

Multiple Choice Single Answer
Question
The value created by the use of resources is more than the total of the input resources is referred to as
Correct Answer
Profit
Your Answer
Profit

Multiple Choice Single Answer
Question
Composite cost is calculated as
Correct Answer
Total weighted cost / Total weights
Your Answer
Net Profit / Total shareholders funds

True/False
Question
Internal rate of return considers time value of money
Correct Answer
True
Your Answer
True

True/False
Question
Ratios can be expressed only in percentage
Correct Answer
False
Your Answer
True

Select The Blank
Question
The situation of watered capital may arise due to ________
Correct Answer
Company pays higher price to the vendors of the assets transferred
Your Answer
Company pays higher price to the vendors of the assets transferred

Select The Blank
Question
________ in assets involves inflow of funds
Correct Answer
Decrease
Your Answer
Increase

Multiple Choice Single Answer
Question
The main function of finance under the traditional approach comprises of
Correct Answer
Procurement of funds
Your Answer
Working Capital management

Select The Blank
Question
The introduction of debt capital in the capital structure increases the earnings per share of ________
Correct Answer
Equity shareholders
Your Answer
Preference shareholders

Multiple Choice Single Answer
Question
The cost which remains constant irrespective of changes in the sales revenue is termed as
Correct Answer
Fixed cost
Your Answer
Fixed cost

Multiple Choice Multiple Answer
Question
The sources of cash are
Correct Answer
Cash from operations , sale of machinery , Issue of new shares
Your Answer
Purchase of fixed assets , Cash from operations , Issue of new shares

Multiple Choice Single Answer
Question
Financing consists of the raising, providing, managing of all the money, capital or funds of any kind to be used in connection with the business' is defined by
Correct Answer
Bonneville and Dewey
Your Answer
Bonneville and Dewey

Multiple Choice Single Answer
Question
The financing of the working capital requirement which arises during the course of normal business operations is termed as
Correct Answer
Spontaneous sources
Your Answer
Intercorporate deposits

Multiple Choice Single Answer
Question
The reduction in the market value of the shares may cause due to
Correct Answer
Overcapitalisation
Your Answer
Undercapitalisation

Multiple Choice Multiple Answer
Question
The recommendations of the Chhore committee included
Correct Answer
increasing role of short term loans and bill finance and curbing the role of cash credit limits , the bank should appraise and fix separate limits for normal non-peak levels and also peak levels
Your Answer
increasing role of short term loans and bill finance and curbing the role of cash credit limits , the bank should appraise and fix separate limits for normal non-peak levels and also peak levels

Select The Blank
Question
In ABC analysis A class consist of ________.
Correct Answer
only a small percentage of total number of items handled but are most important in nature
Your Answer
only a small percentage of total number of items handled but are most important in nature

Select The Blank
Question
Financial Statement is useful to ________ in order to enable to decide whether to retain the investment in the company
Correct Answer
Shareholders
Your Answer
Shareholders

Multiple Choice Multiple Answer
Question
Utility of cash flow analysis
Correct Answer
Helps in efficient cash management , helps in internal financial management , Discloses the movements of cash
Your Answer
Helps in efficient cash management , helps in internal financial management , it cannot replace fund flow statement

Select The Blank
Question
The economical use of the asset is permitted by the lessor on the payment of periodical amount which is in the form of ________.
Correct Answer
Lease rent
Your Answer
Interest

Multiple Choice Single Answer
Question
Cash from operation is equal to
Correct Answer
Net Profit plus increase in outstanding expenses
Your Answer
Net Profit plus increase in debtors

True/False
Question
In calculating funds from operations non-business expenses like dividends paid etc. as well as non cash expenses like depreciation etc. are added back in the net profits shown by the Profit & Loss Account
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Advantages of factoring
Correct Answer
Factoring is the way in which the company can finance its requirement of Working capital in respect of receivables , The company can take advantage of the expertise of the factor in various fields , With the help of factoring the company can be relieved of administrative responsibilities
Your Answer
Factoring is the way in which the company can finance its requirement of Working capital in respect of receivables , The company can take advantage of the expertise of the factor in various fields , With the help of factoring the company can be relieved of administrative responsibilities

Multiple Choice Single Answer
Question
The deposit receipt should contain
Correct Answer
Amount of deposit
Your Answer
Amount of deposit

True/False
Question
Financial statements do not provide information about sources of raising funds as well as the applications of these funds
Correct Answer
True
Your Answer
False

Multiple Choice Single Answer
Question
Overcapitalisation is
Correct Answer
Existence of excess capital as compared to the level of activity and requirements
Your Answer
Existence of excess capital as compared to the level of activity and requirements

Select The Blank
Question
The mathematical expression of ________ is ( Minimum level + Maximum level ) / 2
Correct Answer
Average level
Your Answer
Average level

Match The Following
Question
Correct Answer
Your Answer
Financial leverage
Earning before interest and tax / ( Earning before interest and tax - Interest )
Earning before interest and tax / ( Earning before interest and tax - Interest )
Earnings per share
(Profit after tax - Preference dividend) / Number of Equity shares
(Profit after tax - Preference dividend) / Number of Equity shares
Price earning ratio
Market Price per share / Earnings per share
Market Price per share / Earnings per share
Operating leverage
Contribution / Earnings before interest and tax
( Sales - Variable cost ) / ( Earning before interest and tax - Interest )

Select The Blank
Question
Debt Service coverage ratio is calculated as ________
Correct Answer
(Net Profit after taxes + Depreciation + Interest on term loan) / (Interest + Instalment)
Your Answer
(Net Profit after taxes + Depreciation + Interest on term loan) / (Interest + Instalment)

Multiple Choice Multiple Answer
Question
The approaches to compute the cost of equity shares are
Correct Answer
Dividend / Price Approach , Realised Yield Approach , Earnings / Price Approach
Your Answer
Dividend / Price Approach , Realised Yield Approach , Earnings / Price Approach

Select The Blank
Question
The dealing with the financial matters of the government is termed as ________ field of finance
Correct Answer
Public
Your Answer
Public

Multiple Choice Multiple Answer
Question
External sources of funds are
Correct Answer
Funds from long term loans , Sale of fixed assets
Your Answer
Funds from operations , Funds from long term loans , Sale of fixed assets

Multiple Choice Single Answer
Question
The ratio which indicate the long term financial prospects of the company are
Correct Answer
Solvency ratios
Your Answer
Solvency ratios

True/False
Question
A high degree of operating leverage means that the component of fixed cost is too high in the overall cost structure
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Under the Financial Analysis of the company done by Credit rating and Information Services of India Ltd. the following points are covered
Correct Answer
Accounting policies followed by the company , Adequacy of cash flows for fixed capital
Your Answer
Accounting policies followed by the company , Adequacy of cash flows for fixed capital

Multiple Choice Single Answer
Question
The traditional approach to financial management refers only to the procurement of funds by
Correct Answer
Corporate entity
Your Answer
Corporate entity

True/False
Question
The capital expenditure has to be planned properly taking into consideration the present and future needs of the business
Correct Answer
True
Your Answer
True

Marketing Management-20

2010-11-26T16:27:00.001+05:30

Marketing Mangement

Select The Blank
Question The onus of advertising, pricing and sales promotion policies is put on ________ distribution.
Correct Answer Exclusive
Your Answer Exclusive

Multiple Choice Multiple Answer
Question The tangible inputs in a business are
Correct Answer Capital , Machine
Your Answer Capital , Machine

Select The Blank
Question ________ planning determines the number , location and ownership of warehouses.
Correct Answer Warehouse
Your Answer Logistics

Multiple Choice Single Answer
Question Production creates which type of utility
Correct Answer Form
Your Answer Form

True/False
Question Marketing involves a backward communication from consumer to producer
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Maximum number of new product ideas come from
Correct Answer Internal sources
Your Answer Customers

True/False
Question A channel's length is also called as horizontal dimension.
Correct Answer False
Your Answer False

True/False
Question Firms that lack promotional capabilities rely on middlemen.
Correct Answer True
Your Answer True

Select The Blank
Question ________ concept increases the efficiency of economic system
Correct Answer Marketing
Your Answer Marketing

Multiple Choice Single Answer
Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

Select The Blank
Question ________ exists when a few large independent firm accounts for bulk of an industry's sales.
Correct Answer Oligopoly
Your Answer Oligopoly

Multiple Choice Multiple Answer
Question Total cost concept includes
Correct Answer Damaged goods , Inventory obsolescence , Transportation
Your Answer Damaged goods , Inventory obsolescence , Transportation

Multiple Choice Multiple Answer
Question Commercial sources have following sources
Correct Answer Advertising , Packaging , Sales persons
Your Answer Advertising , Packaging , Mass media

Multiple Choice Single Answer
Question The traditional approach towards uncertainity is
Correct Answer Binary
Your Answer Tertiary

Multiple Choice Single Answer
Question It is an approach to cost reduction in which components are studied to determine if they can be made by cheaper methods of production
Correct Answer Product Value Analysis
Your Answer Profit Value Analysis

Multiple Choice Multiple Answer
Question Characteristics of Effective segmentation
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

True/False
Question Secondary data is cheaper and faster to collect than primary data
Correct Answer True
Your Answer True

Select The Blank
Question ________ directs the flow of goods and services from the producer to the ultimate consumer
Correct Answer Marketing
Your Answer Marketing

True/False
Question Image building pricing objective reduces the price war among competitor.
Correct Answer True
Your Answer False

Multiple Choice Single Answer
Question These are tentative explanations of problem, formulated on the basis of insight and knowledge about the problem
Correct Answer Hypothesis
Your Answer Hypothesis

Multiple Choice Single Answer
Question It is the process of identifying smaller markets within a larger market.
Correct Answer Segmentation
Your Answer Concentration

Multiple Choice Multiple Answer
Question Drawbacks of Survey of Buyer's intention method are
Correct Answer Not accurate , Time consuming
Your Answer Not accurate , Time consuming

Multiple Choice Single Answer
Question The tool used for future decision making in 'True Ambiguity' scenario is
Correct Answer Non-linear dynamic model
Your Answer Option valuation model

Multiple Choice Multiple Answer
Question Characteristics for effective market segmentation are:
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Select The Blank
Question A change in quantity demanded of a product is caused by a change in its ________.
Correct Answer Price
Your Answer Price

Select The Blank
Question ________ leads to generalisation where similar stimulus generate the same kind of response
Correct Answer Reinforcement
Your Answer Reinforcement

Select The Blank
Question Specific ________ emerge from broad stratefgies
Correct Answer Tactics
Your Answer Tactics

Multiple Choice Multiple Answer
Question Shorter distribution channel results in
Correct Answer Limited market coverage , Reduced costs
Your Answer Reduced costs , Limited market coverage

Multiple Choice Single Answer
Question It refers to the effect price changes have on quantity demanded of a product and the firm's sales revenue.
Correct Answer Demand elasticity
Your Answer Demand elasticity

Match The Following
Question Correct Answer Your Answer

Many sellers and buyers and none of them have much effect on the total demand,supply and product's market price Pure competition Pure competition

Only one seller and no competition permitted legally Monopoly Pure monopoly

Few sellers but account for bulk of industry's sales Oligopoly Oligopoly

Many sellers and buyers and each seller's offering is somewhat different than others Monopolistic Monopolistic

Select The Blank
Question ________cost accounting measures the cost of producing and ignores the cost of non-producing
Correct Answer Traditional
Your Answer Modern

Multiple Choice Single Answer
Question This involves combining two or more levels of a channel under one participant's control.
Correct Answer Vertical integration
Your Answer Vertical integration

True/False
Question Group influence is weak both in product and brand choice in Decline stage of Product life cycle
Correct Answer True
Your Answer True

True/False
Question Inndustrial goods are sold to end-users for personal consumption.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Income,occupation,education, age,marital status are factors of which type of segmentation?
Correct Answer Geographic , Demographic
Your Answer Demographic

Multiple Choice Multiple Answer
Question Disadvantages of Primary data are :
Correct Answer Cost factor , Time factor
Your Answer Cost factor , Time factor

Multiple Choice Multiple Answer
Question These products move through short channels:
Correct Answer Eggs, Bread , Clothing , Cement
Your Answer Eggs, Bread , Clothing , Maruti 800 Car

Multiple Choice Multiple Answer
Question What is Marginal cost?
Correct Answer The additional cost of each unit of product , It ignores non price competition , Marginal revenue is less than average revenue
Your Answer The additional cost of each unit of product

True/False
Question Marketer should keep company's mission and marketing objectives in mind while making pricing decisions.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question This data is originated by original research through observation/ enquiry
Correct Answer Primary data
Your Answer Internal data

True/False
Question The demand for a specific brand within a product category is called selective demand.
Correct Answer True
Your Answer False

True/False
Question Systems are formal and informal rules and regulations that complements the company structure
Correct Answer True
Your Answer True

Select The Blank
Question ________ measures actual sales and not intentions to buy
Correct Answer Market tests
Your Answer Simple trend analysis

Multiple Choice Single Answer
Question Recovery stage in business cycle is also called
Correct Answer Upswing
Your Answer Upswing

Multiple Choice Single Answer
Question It refers to the relatively more durable company arrangements and relationships
Correct Answer Structure
Your Answer Strategy

Select The Blank
Question A speciality product is ________ intensively distributed than a shopping product
Correct Answer Less
Your Answer Less

Match The Following
Question Correct Answer Your Answer

Wide market coverage is achieved. Intensive distribution. Intensive distribution.

Helps in the process of matching demand and supply. Marketing channel Marketing channel

No intermediaries between producer and consumer. Direct channel Direct channel

Combining two or more levels of a channel under one participant's control. Vertical integration Vertical integration

Marketing Management-19

2010-11-26T16:18:00.001+05:30

Marketing Management

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question It is the process of identifying smaller markets within a larger market.
Correct Answer Segmentation
Your Answer Segmentation

True/False
Question Companies have strenghts in a number of areas but their key strength are few in number
Correct Answer True
Your Answer True

True/False
Question Each product and brand has a status symbol potential
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Members of this group have attained a position through exceptional ability in their profession or business
Correct Answer Lower-Upper
Your Answer Lower-Upper

True/False
Question Style of a company are the patterns of actions taken by members of top management over a period of time
Correct Answer True
Your Answer True

Select The Blank
Question The demand for a product is ________ when price cut causes revenue to increase.
Correct Answer Price elastic
Your Answer Price inelastic

Select The Blank
Question The cost of warehousing, transportation, inventory and handling products together constitutes ________ concept.
Correct Answer Total cost
Your Answer Optimisation cost

True/False
Question Rise and fall of interest rates has a major effect on consumer's decision to buy products on credit
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question The tool used for decision making in 'A range of futures' scenario is
Correct Answer Technology forecasting
Your Answer Technology forecasting
Question Uses of Market research are:
Correct Answer Advertising effectiveness , Sales forecasting , Identifying market trends
Your Answer Advertising effectiveness , Sales forecasting , Identifying market trends

Select The Blank
Question ________ are difficult to change
Correct Answer Attitudes
Your Answer Attitudes

True/False
Question The demand for a specific brand within a product category is called selective demand.
Correct Answer True
Your Answer True

True/False
Question Executive judgement technique may be used to supplement other techniques
Correct Answer True
Your Answer False

Multiple Choice Single Answer
Question It is the relative difficulty in understanding or using the product
Correct Answer Complexity
Your Answer Complexity

Multiple Choice Single Answer
Question Consumerism emerged in which era of Marketing?
Correct Answer Sales
Your Answer Subsistence

True/False
Question Marketing and production costs are high in multi-segment strategy
Correct Answer True
Your Answer True

True/False
Question Product variety marketing presents different choices to set the companys' product apart from competitors.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Which is the products that potential customers do not know about it or they do not want yet.
Correct Answer Unsought
Your Answer Unsought

Multiple Choice Single Answer
Question Marketer tries to seek what kind of response from the other party?
Correct Answer Behavioural
Your Answer Transaction

Multiple Choice Single Answer
Question It is a paid form of non personal communication.
Correct Answer Advertising
Your Answer Advertising

Multiple Choice Single Answer
Question Pricing that enables sales people to tailor their prices to a prospect's situation is called
Correct Answer Price shading
Your Answer Odd pricing

Select The Blank
Question Advertising, packaging etc. are the elements in ________ mix.
Correct Answer Promotion
Your Answer Product

Select The Blank
Question Messages are made of ________
Correct Answer Symbols
Your Answer Words

True/False
Question Staffing function applies to all company levels irrespective of levels of hierarchy
Correct Answer True
Your Answer False

Multiple Choice Multiple Answer
Question Market means:
Correct Answer People with desires , People with willingness and ability to buy , People become customer as they are authorised to buy
Your Answer People with willingness to buy , People with willingness and ability to buy , People become customer as they are authorised to buy

Multiple Choice Multiple Answer
Question Limitations of Traditional cost accounting are
Correct Answer Assumes factory as an isolated entity , It measures only the cost of producing
Your Answer It measures only the cost of producing , It uses time as a unit of measure , Savings are in terms of time saved

Multiple Choice Multiple Answer
Question A business is a system consisting of following elements
Correct Answer Input and output , Objectives , Process and feedback
Your Answer Input and output , Process and feedback , Profits

Multiple Choice Multiple Answer
Question Categories of adopters are
Correct Answer Innovators , Early adopters , Laggards
Your Answer Innovators , Early adopters , Laggards

Multiple Choice Single Answer
Question Which is the shortest marketing channel for an industrial product?
Correct Answer Producer--->Industrial user
Your Answer Producer--->Industrial user

Select The Blank
Question ________ is synonymous with non-recurrent data system(RDS)
Correct Answer Market research
Your Answer Management Information system

Question Ways to make people do trial purchases?
Correct Answer Coupon offers , Discounts , Samples
Your Answer Coupon offers , Discounts , Samples

Question Members of this group are average white and blue collar workers who aim for better living
Correct Answer Middle class
Your Answer Middle class

Question Senses in our body are
Correct Answer Taste , Touch , See
Your Answer Taste , Touch , See

Select The Blank
Question ________ method is suitable for products with a stable demand pattern
Correct Answer Simple trend analysis
Your Answer Simple trend analysis

Match The Following
Question Correct Answer Your Answer

Feedback Communication from receiver to sender A means by which source communicates the message

Encoding Putting meaning to symbols conveyed as messages Putting meaning to symbols conveyed as messages

Decoding Interpreting the message by receiver Communication from receiver to sender

Noise It interferes with communication process It interferes with communication process

Select The Blank
Question ________ planning determines the number , location and ownership of warehouses.
Correct Answer Warehouse
Your Answer Warehouse

Match The Following
Question Correct Answer Your Answer

Customer is the focal point in Marketing Selling

Tangible sources Capital, machines,raw material Capital, machines,raw material

Intangible sources Information, time and technology Information, time and technology

Consumer to producer Backward communication Backward communication

Question Advantages of Zone pricing
Correct Answer It is used for products whose freight cost is large in relation to product's value , Buyers in different areas pay different delivered prices
Your Answer It is used for products whose freight cost is large in relation to product's value , Buyers in different areas pay different delivered prices

Question Higher the perceived quality of the product, higher will be the perceived price. Such products are called:
Correct Answer Prestige
Your Answer Prestige

Select The Blank
Question ________ can price it's product without any regard to competitor.
Correct Answer Pure monopolist
Your Answer Pure monopolist

Select The Blank
Question ________ research involves using past experiences to find solutions to marketing problems
Correct Answer Historical
Your Answer Historical

Question Harveststrategy is used for
Correct Answer Dogs , Question marks
Your Answer Dogs , Stars , Cash cowsCash cowsc

True/False
Question Formal planning provides clearer performance standards.
Correct Answer True
Your Answer True

Question How does 'structure' reduce external uncertainity arising out of human behaviour
Correct Answer Research and planning , Forecasting
Your Answer Research and planning , Division of labour , Departmentalisation

Question Types of product classification
Correct Answer Consumables , Durables , Services
Your Answer Consumables , Durables , Services

Question Conditions for a Successful Communication are :
Correct Answer Sender transmits message , Receiver receives message
Your Answer Sender transmits message , Receiver receives message , Message has meaning

Select The Blank
Question ________cost accounting measures the cost of producing and ignores the cost of non-producing
Correct Answer Traditional
Your Answer Modern

Marketing Management-18

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Question The onus of advertising, pricing and sales promotion policies is put on ________ distribution.
Correct Answer Exclusive
Your Answer Exclusive

Question The tangible inputs in a business are
Correct Answer Capital , Machine
Your Answer Capital , Machine

Question ________ planning determines the number , location and ownership of warehouses.
Correct Answer Warehouse
Your Answer Logistics

Question Production creates which type of utility
Correct Answer Form
Your Answer Form

Question Marketing involves a backward communication from consumer to producer
Correct Answer True
Your Answer True

Question Maximum number of new product ideas come from
Correct Answer Internal sources
Your Answer Customers

Question A channel's length is also called as horizontal dimension.
Correct Answer False
Your Answer False

Question Firms that lack promotional capabilities rely on middlemen.
Correct Answer True
Your Answer True

Question ________ concept increases the efficiency of economic system
Correct Answer Marketing
Your Answer Marketing

Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

Question ________ exists when a few large independent firm accounts for bulk of an industry's sales.
Correct Answer Oligopoly
Your Answer Oligopoly

Question Total cost concept includes
Correct Answer Damaged goods , Inventory obsolescence , Transportation
Your Answer Damaged goods , Inventory obsolescence , Transportation

Question Commercial sources have following sources
Correct Answer Advertising , Packaging , Sales persons
Your Answer Advertising , Packaging , Mass media

Question The traditional approach towards uncertainity is
Correct Answer Binary
Your Answer Tertiary

Question It is an approach to cost reduction in which components are studied to determine if they can be made by cheaper methods of production
Correct Answer Product Value Analysis
Your Answer Profit Value Analysis

Question Characteristics of Effective segmentation
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Question Secondary data is cheaper and faster to collect than primary data
Correct Answer True
Your Answer True

Question ________ directs the flow of goods and services from the producer to the ultimate consumer
Correct Answer Marketing
Your Answer Marketing

Question Image building pricing objective reduces the price war among competitor.
Correct Answer True
Your Answer False

Question These are tentative explanations of problem, formulated on the basis of insight and knowledge about the problem
Correct Answer Hypothesis
Your Answer Hypothesis

Question It is the process of identifying smaller markets within a larger market.
Correct Answer Segmentation
Your Answer Concentration

Question Drawbacks of Survey of Buyer's intention method are
Correct Answer Not accurate , Time consuming
Your Answer Not accurate , Time consuming

Question The tool used for future decision making in 'True Ambiguity' scenario is
Correct Answer Non-linear dynamic model
Your Answer Option valuation model

Question Characteristics for effective market segmentation are:
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Question A change in quantity demanded of a product is caused by a change in its ________.
Correct Answer Price
Your Answer Price

Question ________ leads to generalisation where similar stimulus generate the same kind of response
Correct Answer Reinforcement
Your Answer Reinforcement

Question Specific ________ emerge from broad stratefgies
Correct Answer Tactics
Your Answer Tactics

Question Shorter distribution channel results in
Correct Answer Limited market coverage , Reduced costs
Your Answer Reduced costs , Limited market coverage

Question It refers to the effect price changes have on quantity demanded of a product and the firm's sales revenue.
Correct Answer Demand elasticity
Your Answer Demand elasticity

Match The Following
Question Correct Answer Your Answer

Many sellers and buyers and none of them have much effect on the total demand,supply and product's market price Pure competition Pure competition

Only one seller and no competition permitted legally Monopoly Pure monopoly

Few sellers but account for bulk of industry's sales Oligopoly Oligopoly

Many sellers and buyers and each seller's offering is somewhat different than others Monopolistic Monopolistic

Question ________cost accounting measures the cost of producing and ignores the cost of non-producing
Correct Answer Traditional
Your Answer Modern

Question This involves combining two or more levels of a channel under one participant's control.
Correct Answer Vertical integration
Your Answer Vertical integration

Question Group influence is weak both in product and brand choice in Decline stage of Product life cycle
Correct Answer True
Your Answer True

Question Inndustrial goods are sold to end-users for personal consumption.
Correct Answer False
Your Answer False

Question Income,occupation,education, age,marital status are factors of which type of segmentation?
Correct Answer Geographic , Demographic
Your Answer Demographic

Question Disadvantages of Primary data are :
Correct Answer Cost factor , Time factor
Your Answer Cost factor , Time factor

Question These products move through short channels:
Correct Answer Eggs, Bread , Clothing , Cement
Your Answer Eggs, Bread , Clothing , Maruti 800 Car

Question What is Marginal cost?
Correct Answer The additional cost of each unit of product , It ignores non price competition , Marginal revenue is less than average revenue
Your Answer The additional cost of each unit of product

Question Marketer should keep company's mission and marketing objectives in mind while making pricing decisions.
Correct Answer True
Your Answer True

Question This data is originated by original research through observation/ enquiry
Correct Answer Primary data
Your Answer Internal data

Question The demand for a specific brand within a product category is called selective demand.
Correct Answer True
Your Answer False

Question Systems are formal and informal rules and regulations that complements the company structure
Correct Answer True
Your Answer True

Question ________ measures actual sales and not intentions to buy
Correct Answer Market tests
Your Answer Simple trend analysis

Question Recovery stage in business cycle is also called
Correct Answer Upswing
Your Answer Upswing

Question It refers to the relatively more durable company arrangements and relationships
Correct Answer Structure
Your Answer Strategy

Question A speciality product is ________ intensively distributed than a shopping product
Correct Answer Less
Your Answer Less

Match The Following
Question Correct Answer Your Answer

Wide market coverage is achieved. Intensive distribution. Intensive distribution.

Helps in the process of matching demand and supply. Marketing channel Marketing channel

No intermediaries between producer and consumer. Direct channel Direct channel

Combining two or more levels of a channel under one participant's control. Vertical integration Vertical integration

Marketing Management

Question Sales contests, consumer contests are examples of public relations.
Correct Answer False
Your Answer False

Question Shorter production runs are required to produce large number of products in multi-segment strategy
Correct Answer True
Your Answer True

Question The onus of advertising, pricing and sales promotion policies is put on ________ distribution.
Correct Answer Exclusive
Your Answer Integral

Question Adoption rate will be higher and faster if the product has
Correct Answer Lower price , Greater utility , Compatability with society
Your Answer Lower price , Greater utility , Compatability with society

Question Types of Organisational Market
Correct Answer Reseller market , Industrial market , Government market
Your Answer Reseller market , Industrial market , Government market

Question Formal planning provides clearer performance standards.
Correct Answer True
Your Answer True

Question Market segmentation can be done on the basis of following factors
Correct Answer Psychographic , Demographic , Geographic
Your Answer Psychographic , Demographic , Geographic

Question Few large buyers do maximum purchasing in ________
Correct Answer Industrial market
Your Answer Industrial market

Question ________ product is sold for use in producing other goods or services
Correct Answer Industrial
Your Answer Industrial

Question The organisation focusses attention on one market segment and develops one marketing mix for that segment.This is known as :
Correct Answer Concentration
Your Answer Concentration

Match The Following
Question Correct Answer Your Answer

Feedback Communication from receiver to sender Communication from receiver to sender

Encoding Putting meaning to symbols conveyed as messages Putting meaning to symbols conveyed as messages

Decoding Interpreting the message by receiver Consumers are selective in choosing messages they receive

Noise It interferes with communication process It interferes with communication process

Question Production creates which type of utility
Correct Answer Form
Your Answer Form

Question This data is originated by original research through observation/ enquiry
Correct Answer Primary data
Your Answer Primary data

Question What are the stages in new product development ?
Correct Answer Idea screening , Market testing , Commercialisation
Your Answer Idea screening , Market testing , Commercialisation

Question Safety stock available with a company is 200 units and seasonal stock is 150 units. The usage rate of the product is 5 units/day and lead time is of 10 days. Calculate the basic stock.
Correct Answer 400 units
Your Answer 400 units

Question General Electric Matrix is divided into how many cells
Correct Answer 9
Your Answer 4

Question Total cost concept includes
Correct Answer Damaged goods , Inventory obsolescence , Transportation
Your Answer Damaged goods , Inventory obsolescence , Transportation

Question ________ routinely performs all functions on recurrent, internal and external data
Correct Answer Recurrent data system(RDS)
Your Answer Recurrent data system(RDS)

Question Profits are negative in which stage of product life cycle?
Correct Answer Introductory
Your Answer Introductory

Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

Question Customers are brand,style and type conscious when buying ________ products.
Correct Answer Special
Your Answer Special

Question A centralised inventory means
Correct Answer Fast delivery to customers
Your Answer Building and stocking one warehouse

Question After sales service is provided in a customer orirnted firm
Correct Answer True
Your Answer True

Question Market oriented organisation do not need to prepare a marketing mix for a product that offers few consumer benefits
Correct Answer True
Your Answer True

Question Product development includes starting another business or buy businesses outside of their current line.
Correct Answer False
Your Answer False

Question Product, price, place and promotion are the 4p's of ________ mix
Correct Answer Marketing
Your Answer Marketing

Question The greatest amount of satisfaction comes from which utility
Correct Answer Possession
Your Answer Possession

Question Who provides time and place utility?
Correct Answer Intermediary
Your Answer Intermediary

Question Publicity is news carried in the mass media about a firm and its products, policies or actions.
Correct Answer True
Your Answer True

Question ________ is a bundle of physical, chemical and/or intangible attributes that has the potential of satisfying customer wants.
Correct Answer Product
Your Answer Product

Question Services can be stored in inventory.
Correct Answer False
Your Answer False

Question When is demand price elastic?
Correct Answer Price cut causes revenue to increase , Price rise causes revenue to decrease
Your Answer Price cut causes revenue to increase , Price rise causes revenue to decrease

Question This discount is offered to customers to encourage them to remain loyal buyers
Correct Answer Quantity discount
Your Answer Quantity discount

Question In which stage of product life cycle , reference group influence is strong in product and brand choice
Correct Answer Growth
Your Answer Growth

Question ________is a strong internal stimulus impelling action
Correct Answer Drive
Your Answer Drive

Question "The customer is always right" is the spirit of marketing concept.
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

Strategic organisational planning Top Management Top Management

Objectives What is to be accomplished What is to be accomplished

Strategies How to achieve objectives How to achieve objectives

Policies Constraints that limits the alternatives available Constraints that limits the alternatives available

Question It is that element of a plan that specifies what is to be accomplished
Correct Answer Objectives
Your Answer Objectives

Question New product forms and brands enter in which stage of product life cycle?
Correct Answer Growth
Your Answer Decline

Question Marketer should keep company's mission and marketing objectives in mind while making pricing decisions.
Correct Answer True
Your Answer True

Question ________ is a descriptive thought that a person holds about something
Correct Answer Belief
Your Answer Belief

Question ________ research involves using past experiences to find solutions to marketing problems
Correct Answer Historical
Your Answer Historical

Question New products enter the market and old customers make repeat purchase during which stage of product life cycle?
Correct Answer Growth
Your Answer Growth

Question Product should be considered from the point of view of
Correct Answer Customer
Your Answer Customer

Question What is break down approach
Correct Answer Sales potential varies with country's general level of economic activity , Market and sales potential is based on economic forecast , Number of units that a buyer buys is multiplied by the total number of potential buyers in that territory to arrive at total sales
Your Answer Sales potential varies with country's general level of economic activity , Market and sales potential is based on economic forecast , Economic forecasts are available from industry trade associations

Question Product characteristics that influence channel selection are
Correct Answer Complexity , Perishability , Weight
Your Answer Complexity , Perishability

Question ________ leads to generalisation where similar stimulus generate the same kind of response
Correct Answer Reinforcement
Your Answer Reinforcement

Marketing Management
Question Sales contests, consumer contests are examples of public relations.
Correct Answer False
Your Answer False

Question The life cycle of product category is the shortest.
Correct Answer False
Your Answer False

Question Factors affecting demand of a product?
Correct Answer Population , Increase in buying power
Your Answer Population , Increase in buying power , Buyer preferences

Question Boston consultance group Matrix focusses on future business.
Correct Answer False
Your Answer False

Question "Law of demand" is
Correct Answer More units of product are demanded at lower price
Your Answer More units of product are demanded at lower price

Question The greatest amount of satisfaction comes from which utility
Correct Answer Possession
Your Answer Possession

Question In which phase of production era, the producer and consumer are the same ?
Correct Answer Subsistence
Your Answer Subsistence

Match The Following
Question Correct Answer Your Answer

This refers to the number of product items within each product line. Product depth Product depth

This includes all product item's a company offers. Product mix Product mix

This is a group of products that are related. Product line. Product line.

This is the total number of product lines. Product breadth Product breadth

Question What are the stages in new product development ?
Correct Answer Idea screening , Market testing , Commercialisation
Your Answer Idea screening , Market testing , Commercialisation

Question In this pricing, prices are set high to benefit from the price quality relationship that exists in many consumer's mind
Correct Answer Prestige pricing
Your Answer Prestige pricing

Question Types of Organisational Market
Correct Answer Reseller market , Industrial market , Government market
Your Answer Reseller market , Industrial market , Government market

Question Consumerism emerged in which era of Marketing?
Correct Answer Sales
Your Answer Sales

Question What are variable costs?
Correct Answer Material , Labour
Your Answer Electricity , Material , Labour

Question One mass market served with one basic product throughout is called:
Correct Answer Market aggregation
Your Answer Market aggregation

Question ________ is some characteristic of people in the market that helps in dividing it.
Correct Answer Factor
Your Answer Age

Question Who provides time and place utility?
Correct Answer Intermediary
Your Answer Intermediary

Question Market oriented organisation do not need to prepare a marketing mix for a product that offers few consumer benefits
Correct Answer True
Your Answer False

Question Demand for industrial goods fluctuate more than consumer demand
Correct Answer True
Your Answer True

Question It is a paid form of non personal communication.
Correct Answer Advertising
Your Answer Advertising

Question Optimum marketing mix is obtained using analysis, ________, implementation and control.
Correct Answer Planning
Your Answer Planning

Question Marketing arises from ?
Correct Answer Exchange
Your Answer Exchange

Question ________ is a delivery of standard of living to society
Correct Answer Marketing
Your Answer Marketing

Question Marketer tries to seek what kind of response from the other party?
Correct Answer Behavioural
Your Answer Transaction

Question ________ provides more information than Advertising and is relatively inexpensive.
Correct Answer Publicity
Your Answer Publicity

Question Types of strategic business units are :
Correct Answer Stars , Cash cows , Question marks
Your Answer Stars , Cash cows , Question marks

Question An example of Want is :
Correct Answer Continental food
Your Answer Shelter

Question It is a reduction in list price that helps marketer to adjust actual price without changing published list prices
Correct Answer Discounts
Your Answer Discounts

Question These are the characteristics of services
Correct Answer Sold on basis of benefits , Quality control is tough
Your Answer Sold on basis of benefits , Quality control is tough

Question Ways to make people do trial purchases?
Correct Answer Coupon offers , Discounts , Samples
Your Answer Coupon offers , Samples

Question ________ allowance is used to communicate about the values of the product and special event
Correct Answer Promotion
Your Answer Trade

Question This distribution limits intermediaries to one per given territory.
Correct Answer Exclusive
Your Answer Exclusive

Question Consumer behaviour is easy to understand in familiar country like India for Indians.
Correct Answer False
Your Answer False

Question This method enables the forecaster to take into consideration seasonal fluctuations and long term fluctuations
Correct Answer Time Series Analysis
Your Answer Time Series Analysis

Match The Following
Question Correct Answer Your Answer

Customer is the focal point in Marketing Marketing

Tangible sources Capital, machines,raw material Capital, machines,raw material

Intangible sources Information, time and technology Information, time and technology

Consumer to producer Backward communication Backward communication

Question The key to successful new product introduction lies in a systems approach.
Correct Answer True
Your Answer True

Question The micro-environment consists of following components:
Correct Answer Marketing intermediaries , Customers , Competitors
Your Answer Marketing intermediaries , Customers , Competitors

Question ________ guides the development of advertisements and personal sales presentations.
Correct Answer AIDA
Your Answer AIDA

Question Market ________ is more prevalent than Mass marketing
Correct Answer Segmentation
Your Answer Segmentation

Question ________ occurs when people inspite of being qualified and experienced and trained have to settle for a low level job.
Correct Answer Underemployment
Your Answer Underemployment

Question Production creates which type of utility
Correct Answer Form
Your Answer Form

Question When is demand inelastic?
Correct Answer Price cut causes revenue to decrease , Price rise causes revenue to increase
Your Answer Price cut causes revenue to decrease , Price rise causes revenue to increase , Price do not remain steady

Question Communicating with middlemen requires information which is different to the information required in communicating with the final buyers.
Correct Answer True
Your Answer True

Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

Question MIS provides marketers with the right amount and type of information in a timely fashion.
Correct Answer True
Your Answer True

Question ________ describes a person's favourable or unfavourable action tendencies towards object
Correct Answer Attitudes
Your Answer Attitudes

Question Marketer has no control over setting the price in which type of market structure?
Correct Answer Competition
Your Answer Competition

Question Profits are negative in which stage of product life cycle?
Correct Answer Introductory
Your Answer Decline

Marketing Management

Question These items are directly bought by industrial buyers from producers rather than the middlemen
Correct Answer Expensive
Your Answer Expensive

Question Product classification is based on
Correct Answer Buyer behaviour
Your Answer Buyer behaviour

Question Product should be considered from the point of view of
Correct Answer Customer
Your Answer Customer

Match The Following
Question Correct Answer Your Answer

Many sellers and buyers and none of them have much effect on the total demand,supply and product's market price Pure competition Pure competition

Only one seller and no competition permitted legally Monopoly Pure monopoly

Few sellers but account for bulk of industry's sales Oligopoly Oligopoly

Many sellers and buyers and each seller's offering is somewhat different than others Monopolistic Monopolistic

Question The most common criteria for classifying products is based on
Correct Answer Buyer behaviour
Your Answer Buyer behaviour

Question The areas which become active after promotion budgets have been set and funds are allocated to promotion mix elements.
Correct Answer Sales management , Advertising
Your Answer Sales management , Advertising

Question ________ product is sold for use in producing other goods or services
Correct Answer Industrial
Your Answer Industrial

Question Doctor's services in an emergency are called which type of products?
Correct Answer Unsought
Your Answer Unsought

Question ________ is an important tool for planning and controlling the firm'a activities
Correct Answer Sales Forecast
Your Answer Sales Forecast

Question Warehouses are needed when supply sources and markets are located close by.
Correct Answer False
Your Answer False

Question ________ routinely performs all functions on recurrent, internal and external data
Correct Answer Recurrent data system(RDS)
Your Answer Recurrent data system(RDS)

Question Competition develops in which stage of Product life cycle?
Correct Answer Maturity
Your Answer Maturity

Question Deciding on the number of intermediaries to be employed by a producer is called:
Correct Answer Intensity distribution
Your Answer Selective distribution

Question ________ is a bundle of physical, chemical and/or intangible attributes that has the potential of satisfying customer wants.
Correct Answer Product
Your Answer Product

Question New products enter the market and old customers make repeat purchase during which stage of product life cycle?
Correct Answer Growth
Your Answer Growth

Question What is Market Penetration?
Correct Answer Existing product-Existing market
Your Answer Existing product-Existing market

Question Which is the products that potential customers do not know about it or they do not want yet.
Correct Answer Unsought
Your Answer Unsought

Question ________ distribution is used when a small percentage of customers account for a large part of sale.
Correct Answer Selective
Your Answer Selective

Question The reseller's assortment influences it's
Correct Answer Marketing mix , Customer mix , Supplier mix
Your Answer Marketing mix , Customer mix , Supplier mix

Match The Following
Question Correct Answer Your Answer

Biogenetic needs Hunger, Thirst Hunger, Thirst

Actual self concept How person views himself How person views himself

Others self concept How the person thinks others see him How the person thinks others see him

Personality Deference, Autonomy Deference, Autonomy

Question It is the relative difficulty in understanding or using the product
Correct Answer Complexity
Your Answer Complexity

Question Marketing concept provides a balance to the exchange process within the social system
Correct Answer True
Your Answer True

Question Pricing strategies change over the life cycle of the product
Correct Answer True
Your Answer True

Question Put the stages of adoption process in order
Correct Answer Awareness, interest, evaluation, trial, adoption
Your Answer Awareness, interest, evaluation, trial, adoption

Question Buyers are geographically concentrated in the consumer market.
Correct Answer False
Your Answer False

Question Members of this group perform unskilled work and are poorly paid. They fall near the poverty line
Correct Answer Upper-Lower
Your Answer Upper-Lower

Question Secondary data is cheaper and faster to collect than primary data
Correct Answer True
Your Answer True

Question What is Exclusive Assortment?
Correct Answer Carrying the line of only one manufacturer
Your Answer Carrying the line of only one manufacturer

Question Senses in our body are
Correct Answer Taste , Touch , See
Your Answer Taste , Touch , See

Question These are the elements of a plan that specify how objectives are to be achieved
Correct Answer Strategies
Your Answer Strategies

Question Psychogenetic needs are intense enough to motivate a person to act immediately
Correct Answer False
Your Answer False

Question A company's pricing objectives are influenced by time and circumstances
Correct Answer True
Your Answer True

Question Market means:
Correct Answer People with desires , People with willingness and ability to buy , People become customer as they are authorised to buy
Your Answer People with desires , People with willingness and ability to buy , People become customer as they are authorised to buy

Question Companies apply a variety of price adjustment strategies to account for differences in customer segments and situations.
Correct Answer True
Your Answer True

Question ________ are difficult to change
Correct Answer Attitudes
Your Answer Attitudes

Question The cost of warehousing, transportation, inventory and handling products together constitutes ________ concept.
Correct Answer Total cost
Your Answer Total cost

Question The research objectives are stated as ________ to be tested
Correct Answer Hypothesis
Your Answer Hypothesis

Question After sales service is provided in a customer orirnted firm
Correct Answer True
Your Answer True

Question Characteristics of Effective segmentation
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Question Firm's that lack promotional skills rely on ________ for promotional push.
Correct Answer Middlemen
Your Answer Middlemen

Question Characteristics for effective market segmentation are:
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Question Disadvantages of Primary data are :
Correct Answer Cost factor , Time factor
Your Answer Cost factor , Time factor

Question Market foreacsts are available from sources like government
Correct Answer False
Your Answer False

Question Physical distribution management includes
Correct Answer Manufacturer , Middlemen , Warehouse operators
Your Answer Manufacturer , Middlemen , Warehouse operators

Question Marketing involves a backward communication from consumer to producer
Correct Answer True
Your Answer True

Question For a low involvement regular purchase product, consumer goes through what all stages of buying process
Correct Answer Need recognition , Purchase decision
Your Answer Need recognition , Purchase decision

Question "The customer is always right" is the spirit of marketing concept.
Correct Answer True
Your Answer True

Marketing Management-17

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Marketing management
True/False
Question Economic forecasts are available from industry trade associations
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question This strategic posture takes the current industry structure and its future evolution as given and then react to the opportunities the market offers
Correct Answer Adapters
Your Answer Adapters

Multiple Choice Single Answer
Question Members of this group are average white and blue collar workers who aim for better living
Correct Answer Middle class
Your Answer Middle class

True/False
Question Demand is highly elastic for industrial goods
Correct Answer False
Your Answer True

True/False
Question Executive judgement technique may be used to supplement other techniques
Correct Answer True
Your Answer False

True/False
Question Product variety marketing presents different choices to set the companys' product apart from competitors.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question It is a reduction in list price granted to channel members for performing marketing functions
Correct Answer Trade discount
Your Answer Trade discount

Multiple Choice Multiple Answer
Question The micro-environment consists of following components:
Correct Answer Marketing intermediaries , Customers , Competitors
Your Answer Marketing intermediaries , Customers , Competitors

Multiple Choice Multiple Answer
Question The culture of a company is conveyed through
Correct Answer Rites , Myths , Rituals
Your Answer Rites , Myths , Style

True/False
Question Marketing and production costs are high in multi-segment strategy
Correct Answer True
Your Answer False

Multiple Choice Single Answer
Question These groups tend to informal behavoiur and there is continuous interaction among people
Correct Answer Primary
Your Answer Membership

Multiple Choice Multiple Answer
Question How does 'structure' reduce internal uncertainity arising out of human behaviour
Correct Answer Control mechanism , Departmentalisation
Your Answer Forecasting , Departmentalisation , Specialisation

True/False
Question "Idea screening" stage reduces the number of ideas based on company's criteria.
Correct Answer True
Your Answer False

Select The Blank
Question ________is a strong internal stimulus impelling action
Correct Answer Drive
Your Answer Attitude

Multiple Choice Single Answer
Question It is a paid form of non personal communication.
Correct Answer Advertising
Your Answer Advertising

Multiple Choice Multiple Answer
Question These are the characteristics of services
Correct Answer Sold on basis of benefits , Quality control is tough
Your Answer Sold on basis of benefits , Mechanised and automated , Quality control is tough

Multiple Choice Single Answer
Question It is the process of influencing one's behaviour by sharing ideas, feelings and information.
Correct Answer Communication
Your Answer Feedback

Multiple Choice Multiple Answer
Question What are variable costs?
Correct Answer Material , Labour
Your Answer Material , Labour

Select The Blank
Question ________ method is suitable for products with a stable demand pattern
Correct Answer Simple trend analysis
Your Answer Simple trend analysis

Multiple Choice Multiple Answer
Question Money is invested by way of
Correct Answer Debt , Equity
Your Answer Debt , Equity , Return

Match The Following
Question Correct Answer Your Answer

This refers to the number of product items within each product line. Product depth Product depth

This includes all product item's a company offers. Product mix Product mix

This is a group of products that are related. Product line. Product line.

This is the total number of product lines. Product breadth Product breadth

True/False
Question Distribution costs are low when intermediaries are used in the channel.
Correct Answer True
Your Answer False

Match The Following
Question Correct Answer Your Answer

Air-freight It is the best quality type of transportation available.

Inventory carrying cost It increases as the quantity ordered increases. It is used to transport petroleum products to refineries.

Order processing cost It decreases as the quantity ordered increases. The advantage is speed and flexibility in carrying small loads.

Pipe-line It is used to transport petroleum products to refineries.

True/False
Question Logistics is an area of potentially high cost saving and improves customer satisfaction.
Correct Answer True
Your Answer True

Select The Blank
Question ________ product is sold for use in producing other goods or services
Correct Answer Industrial
Your Answer Industrial

Select The Blank
Question Module of Flotilla strikes an optimum balance of ________ and flexibility
Correct Answer Standardisation
Your Answer Opportunities

Multiple Choice Single Answer
Question What is Market Penetration?
Correct Answer Existing product-Existing market
Your Answer Existing product-Existing market

Multiple Choice Multiple Answer
Question Conditions for a Successful Communication are :
Correct Answer Sender transmits message , Receiver receives message
Your Answer Sender transmits message , Receiver receives message , Message has meaning

Multiple Choice Multiple Answer
Question Advantages of Zone pricing
Correct Answer It is used for products whose freight cost is large in relation to product's value , Buyers in different areas pay different delivered prices
Your Answer It is used for products whose freight cost is large in relation to product's value , Buyers in different areas pay different delivered prices

Multiple Choice Single Answer
Question The tool used for decision making in 'A range of futures' scenario is
Correct Answer Technology forecasting
Your Answer Analogies and pattern recognition

Select The Blank
Question Optimum marketing mix is obtained using analysis, ________, implementation and control.
Correct Answer Planning
Your Answer Planning

Multiple Choice Multiple Answer
Question Forecasting methods for existing products are
Correct Answer Simple trend analysis , Correlation method , Market tests
Your Answer Simple trend analysis , Market tests

Select The Blank
Question Japan's major productivity gains are the results of social changes brought about by ________
Correct Answer Statistical quality control
Your Answer Michael Porter's model for Industry Analysis

Select The Blank
Question ________ research involves using past experiences to find solutions to marketing problems
Correct Answer Historical
Your Answer Historical

True/False
Question Rise and fall of interest rates has a major effect on consumer's decision to buy products on credit
Correct Answer True
Your Answer True

Select The Blank
Question Satisfying ________ reduces tension
Correct Answer Need
Your Answer Need

Multiple Choice Single Answer
Question It is the most influential primary reference group shaping a buyer's behaviour
Correct Answer Family
Your Answer Family

Multiple Choice Multiple Answer
Question Key concepts of systems view of management includes
Correct Answer Optimisation concept , Total cost concept , Cost trade-off concept
Your Answer Optimisation concept , Total cost concept , Inventory carrying cost concept

Select The Blank
Question ________ is a modern plant consisting of modules centered around a stage in the production process
Correct Answer Flotilla concept
Your Answer Statistical quality control

Multiple Choice Single Answer
Question Product should be considered from the point of view of
Correct Answer Customer
Your Answer Customer

Multiple Choice Single Answer
Question It provides a way to bring in the people dimension in macro company analysis without using psychological models of human behaviour
Correct Answer Culture
Your Answer Culture

Multiple Choice Multiple Answer
Question Research design is classified as :
Correct Answer Function , Methodology
Your Answer Methodology , Predictive , Experimental

Select The Blank
Question Product ________ plays a major role in distribution strategy.
Correct Answer Awareness
Your Answer Promotion

Select The Blank
Question Concentration on that segment of market which has the maximum number of people is called ________
Correct Answer Market fallacy
Your Answer Market aggregation

Multiple Choice Multiple Answer
Question Concept of marketing includes study of
Correct Answer Transaction , Transfer , Exchange
Your Answer Transaction , Exchange

Multiple Choice Single Answer
Question Marketing arises from ?
Correct Answer Exchange
Your Answer Exchange

True/False
Question Consumer needs are matched with the company capabilities and goals in marketing process.
Correct Answer True
Your Answer True

Marketing Management-16

2010-11-26T16:16:00.002+05:30

Marketing Mangement

Select The Blank
Question The onus of advertising, pricing and sales promotion policies is put on ________ distribution.
Correct Answer Exclusive
Your Answer Exclusive

Multiple Choice Multiple Answer
Question The tangible inputs in a business are
Correct Answer Capital , Machine
Your Answer Capital , Machine

Select The Blank
Question ________ planning determines the number , location and ownership of warehouses.
Correct Answer Warehouse
Your Answer Logistics

Multiple Choice Single Answer
Question Production creates which type of utility
Correct Answer Form
Your Answer Form

True/False
Question Marketing involves a backward communication from consumer to producer
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Maximum number of new product ideas come from
Correct Answer Internal sources
Your Answer Customers

True/False
Question A channel's length is also called as horizontal dimension.
Correct Answer False
Your Answer False

True/False
Question Firms that lack promotional capabilities rely on middlemen.
Correct Answer True
Your Answer True

Select The Blank
Question ________ concept increases the efficiency of economic system
Correct Answer Marketing
Your Answer Marketing

Multiple Choice Single Answer
Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

Select The Blank
Question ________ exists when a few large independent firm accounts for bulk of an industry's sales.
Correct Answer Oligopoly
Your Answer Oligopoly

Multiple Choice Multiple Answer
Question Total cost concept includes
Correct Answer Damaged goods , Inventory obsolescence , Transportation
Your Answer Damaged goods , Inventory obsolescence , Transportation

Multiple Choice Multiple Answer
Question Commercial sources have following sources
Correct Answer Advertising , Packaging , Sales persons
Your Answer Advertising , Packaging , Mass media

Multiple Choice Single Answer
Question The traditional approach towards uncertainity is
Correct Answer Binary
Your Answer Tertiary

Multiple Choice Single Answer
Question It is an approach to cost reduction in which components are studied to determine if they can be made by cheaper methods of production
Correct Answer Product Value Analysis
Your Answer Profit Value Analysis

Multiple Choice Multiple Answer
Question Characteristics of Effective segmentation
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

True/False
Question Secondary data is cheaper and faster to collect than primary data
Correct Answer True
Your Answer True

Select The Blank
Question ________ directs the flow of goods and services from the producer to the ultimate consumer
Correct Answer Marketing
Your Answer Marketing

True/False
Question Image building pricing objective reduces the price war among competitor.
Correct Answer True
Your Answer False

Multiple Choice Single Answer
Question These are tentative explanations of problem, formulated on the basis of insight and knowledge about the problem
Correct Answer Hypothesis
Your Answer Hypothesis

Multiple Choice Single Answer
Question It is the process of identifying smaller markets within a larger market.
Correct Answer Segmentation
Your Answer Concentration

Multiple Choice Multiple Answer
Question Drawbacks of Survey of Buyer's intention method are
Correct Answer Not accurate , Time consuming
Your Answer Not accurate , Time consuming

Multiple Choice Single Answer
Question The tool used for future decision making in 'True Ambiguity' scenario is
Correct Answer Non-linear dynamic model
Your Answer Option valuation model

Multiple Choice Multiple Answer
Question Characteristics for effective market segmentation are:
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Select The Blank
Question A change in quantity demanded of a product is caused by a change in its ________.
Correct Answer Price
Your Answer Price

Select The Blank
Question ________ leads to generalisation where similar stimulus generate the same kind of response
Correct Answer Reinforcement
Your Answer Reinforcement

Select The Blank
Question Specific ________ emerge from broad stratefgies
Correct Answer Tactics
Your Answer Tactics

Multiple Choice Multiple Answer
Question Shorter distribution channel results in
Correct Answer Limited market coverage , Reduced costs
Your Answer Reduced costs , Limited market coverage

Multiple Choice Single Answer
Question It refers to the effect price changes have on quantity demanded of a product and the firm's sales revenue.
Correct Answer Demand elasticity
Your Answer Demand elasticity

Match The Following
Question Correct Answer Your Answer

Many sellers and buyers and none of them have much effect on the total demand,supply and product's market price Pure competition Pure competition

Only one seller and no competition permitted legally Monopoly Pure monopoly

Few sellers but account for bulk of industry's sales Oligopoly Oligopoly

Many sellers and buyers and each seller's offering is somewhat different than others Monopolistic Monopolistic

Select The Blank
Question ________cost accounting measures the cost of producing and ignores the cost of non-producing
Correct Answer Traditional
Your Answer Modern

Multiple Choice Single Answer
Question This involves combining two or more levels of a channel under one participant's control.
Correct Answer Vertical integration
Your Answer Vertical integration

True/False
Question Group influence is weak both in product and brand choice in Decline stage of Product life cycle
Correct Answer True
Your Answer True

True/False
Question Inndustrial goods are sold to end-users for personal consumption.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Income,occupation,education, age,marital status are factors of which type of segmentation?
Correct Answer Geographic , Demographic
Your Answer Demographic

Multiple Choice Multiple Answer
Question Disadvantages of Primary data are :
Correct Answer Cost factor , Time factor
Your Answer Cost factor , Time factor

Multiple Choice Multiple Answer
Question These products move through short channels:
Correct Answer Eggs, Bread , Clothing , Cement
Your Answer Eggs, Bread , Clothing , Maruti 800 Car

Multiple Choice Multiple Answer
Question What is Marginal cost?
Correct Answer The additional cost of each unit of product , It ignores non price competition , Marginal revenue is less than average revenue
Your Answer The additional cost of each unit of product

True/False
Question Marketer should keep company's mission and marketing objectives in mind while making pricing decisions.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question This data is originated by original research through observation/ enquiry
Correct Answer Primary data
Your Answer Internal data

True/False
Question The demand for a specific brand within a product category is called selective demand.
Correct Answer True
Your Answer False

True/False
Question Systems are formal and informal rules and regulations that complements the company structure
Correct Answer True
Your Answer True

Select The Blank
Question ________ measures actual sales and not intentions to buy
Correct Answer Market tests
Your Answer Simple trend analysis

Multiple Choice Single Answer
Question Recovery stage in business cycle is also called
Correct Answer Upswing
Your Answer Upswing

Multiple Choice Single Answer
Question It refers to the relatively more durable company arrangements and relationships
Correct Answer Structure
Your Answer Strategy

Select The Blank
Question A speciality product is ________ intensively distributed than a shopping product
Correct Answer Less
Your Answer Less

Match The Following
Question Correct Answer Your Answer

Wide market coverage is achieved. Intensive distribution. Intensive distribution.

Helps in the process of matching demand and supply. Marketing channel Marketing channel

No intermediaries between producer and consumer. Direct channel Direct channel

Combining two or more levels of a channel under one participant's control. Vertical integration Vertical integration

Marketing Management-15

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Marketing Management

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question It is the process of identifying smaller markets within a larger market.
Correct Answer Segmentation
Your Answer Segmentation

True/False
Question Companies have strenghts in a number of areas but their key strength are few in number
Correct Answer True
Your Answer True

True/False
Question Each product and brand has a status symbol potential
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Members of this group have attained a position through exceptional ability in their profession or business
Correct Answer Lower-Upper
Your Answer Lower-Upper

True/False
Question Style of a company are the patterns of actions taken by members of top management over a period of time
Correct Answer True
Your Answer True

Select The Blank
Question The demand for a product is ________ when price cut causes revenue to increase.
Correct Answer Price elastic
Your Answer Price inelastic

Select The Blank
Question The cost of warehousing, transportation, inventory and handling products together constitutes ________ concept.
Correct Answer Total cost
Your Answer Optimisation cost

True/False
Question Rise and fall of interest rates has a major effect on consumer's decision to buy products on credit
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question The tool used for decision making in 'A range of futures' scenario is
Correct Answer Technology forecasting
Your Answer Technology forecasting
Question Uses of Market research are:
Correct Answer Advertising effectiveness , Sales forecasting , Identifying market trends
Your Answer Advertising effectiveness , Sales forecasting , Identifying market trends

Select The Blank
Question ________ are difficult to change
Correct Answer Attitudes
Your Answer Attitudes

True/False
Question The demand for a specific brand within a product category is called selective demand.
Correct Answer True
Your Answer True

True/False
Question Executive judgement technique may be used to supplement other techniques
Correct Answer True
Your Answer False

Multiple Choice Single Answer
Question It is the relative difficulty in understanding or using the product
Correct Answer Complexity
Your Answer Complexity

Multiple Choice Single Answer
Question Consumerism emerged in which era of Marketing?
Correct Answer Sales
Your Answer Subsistence

True/False
Question Marketing and production costs are high in multi-segment strategy
Correct Answer True
Your Answer True

True/False
Question Product variety marketing presents different choices to set the companys' product apart from competitors.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Which is the products that potential customers do not know about it or they do not want yet.
Correct Answer Unsought
Your Answer Unsought

Multiple Choice Single Answer
Question Marketer tries to seek what kind of response from the other party?
Correct Answer Behavioural
Your Answer Transaction

Multiple Choice Single Answer
Question It is a paid form of non personal communication.
Correct Answer Advertising
Your Answer Advertising

Multiple Choice Single Answer
Question Pricing that enables sales people to tailor their prices to a prospect's situation is called
Correct Answer Price shading
Your Answer Odd pricing

Select The Blank
Question Advertising, packaging etc. are the elements in ________ mix.
Correct Answer Promotion
Your Answer Product

Select The Blank
Question Messages are made of ________
Correct Answer Symbols
Your Answer Words

True/False
Question Staffing function applies to all company levels irrespective of levels of hierarchy
Correct Answer True
Your Answer False

Multiple Choice Multiple Answer
Question Market means:
Correct Answer People with desires , People with willingness and ability to buy , People become customer as they are authorised to buy
Your Answer People with willingness to buy , People with willingness and ability to buy , People become customer as they are authorised to buy

Multiple Choice Multiple Answer
Question Limitations of Traditional cost accounting are
Correct Answer Assumes factory as an isolated entity , It measures only the cost of producing
Your Answer It measures only the cost of producing , It uses time as a unit of measure , Savings are in terms of time saved

Multiple Choice Multiple Answer
Question A business is a system consisting of following elements
Correct Answer Input and output , Objectives , Process and feedback
Your Answer Input and output , Process and feedback , Profits

Multiple Choice Multiple Answer
Question Categories of adopters are
Correct Answer Innovators , Early adopters , Laggards
Your Answer Innovators , Early adopters , Laggards

Multiple Choice Single Answer
Question Which is the shortest marketing channel for an industrial product?
Correct Answer Producer--->Industrial user
Your Answer Producer--->Industrial user

Select The Blank
Question ________ is synonymous with non-recurrent data system(RDS)
Correct Answer Market research
Your Answer Management Information system

Question Ways to make people do trial purchases?
Correct Answer Coupon offers , Discounts , Samples
Your Answer Coupon offers , Discounts , Samples

Question Members of this group are average white and blue collar workers who aim for better living
Correct Answer Middle class
Your Answer Middle class

Question Senses in our body are
Correct Answer Taste , Touch , See
Your Answer Taste , Touch , See

Select The Blank
Question ________ method is suitable for products with a stable demand pattern
Correct Answer Simple trend analysis
Your Answer Simple trend analysis

Match The Following
Question Correct Answer Your Answer

Feedback Communication from receiver to sender A means by which source communicates the message

Encoding Putting meaning to symbols conveyed as messages Putting meaning to symbols conveyed as messages

Decoding Interpreting the message by receiver Communication from receiver to sender

Noise It interferes with communication process It interferes with communication process

Select The Blank
Question ________ planning determines the number , location and ownership of warehouses.
Correct Answer Warehouse
Your Answer Warehouse

Match The Following
Question Correct Answer Your Answer

Customer is the focal point in Marketing Selling

Tangible sources Capital, machines,raw material Capital, machines,raw material

Intangible sources Information, time and technology Information, time and technology

Consumer to producer Backward communication Backward communication

Question Advantages of Zone pricing
Correct Answer It is used for products whose freight cost is large in relation to product's value , Buyers in different areas pay different delivered prices
Your Answer It is used for products whose freight cost is large in relation to product's value , Buyers in different areas pay different delivered prices

Question Higher the perceived quality of the product, higher will be the perceived price. Such products are called:
Correct Answer Prestige
Your Answer Prestige

Select The Blank
Question ________ can price it's product without any regard to competitor.
Correct Answer Pure monopolist
Your Answer Pure monopolist

Select The Blank
Question ________ research involves using past experiences to find solutions to marketing problems
Correct Answer Historical
Your Answer Historical

Question Harveststrategy is used for
Correct Answer Dogs , Question marks
Your Answer Dogs , Stars , Cash cowsCash cowsc

True/False
Question Formal planning provides clearer performance standards.
Correct Answer True
Your Answer True

Question How does 'structure' reduce external uncertainity arising out of human behaviour
Correct Answer Research and planning , Forecasting
Your Answer Research and planning , Division of labour , Departmentalisation

Question Types of product classification
Correct Answer Consumables , Durables , Services
Your Answer Consumables , Durables , Services

Question Conditions for a Successful Communication are :
Correct Answer Sender transmits message , Receiver receives message
Your Answer Sender transmits message , Receiver receives message , Message has meaning

Select The Blank
Question ________cost accounting measures the cost of producing and ignores the cost of non-producing
Correct Answer Traditional
Your Answer Modern

Marketing Management-14

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Marketing Management

Multiple Choice Single Answer
Question These items are directly bought by industrial buyers from producers rather than the middlemen
Correct Answer Expensive
Your Answer Expensive

Multiple Choice Single Answer
Question Product classification is based on
Correct Answer Buyer behaviour
Your Answer Buyer behaviour

Multiple Choice Single Answer
Question Product should be considered from the point of view of
Correct Answer Customer
Your Answer Customer

Match The Following
Question Correct Answer Your Answer

Many sellers and buyers and none of them have much effect on the total demand,supply and product's market price Pure competition Pure competition

Only one seller and no competition permitted legally Monopoly Pure monopoly

Few sellers but account for bulk of industry's sales Oligopoly Oligopoly

Many sellers and buyers and each seller's offering is somewhat different than others Monopolistic Monopolistic

Multiple Choice Single Answer
Question The most common criteria for classifying products is based on
Correct Answer Buyer behaviour
Your Answer Buyer behaviour

Multiple Choice Multiple Answer
Question The areas which become active after promotion budgets have been set and funds are allocated to promotion mix elements.
Correct Answer Sales management , Advertising
Your Answer Sales management , Advertising

Select The Blank
Question ________ product is sold for use in producing other goods or services
Correct Answer Industrial
Your Answer Industrial

Multiple Choice Single Answer
Question Doctor's services in an emergency are called which type of products?
Correct Answer Unsought
Your Answer Unsought

Select The Blank
Question ________ is an important tool for planning and controlling the firm'a activities
Correct Answer Sales Forecast
Your Answer Sales Forecast

True/False
Question Warehouses are needed when supply sources and markets are located close by.
Correct Answer False
Your Answer False

Select The Blank
Question ________ routinely performs all functions on recurrent, internal and external data
Correct Answer Recurrent data system(RDS)
Your Answer Recurrent data system(RDS)

Multiple Choice Single Answer
Question Competition develops in which stage of Product life cycle?
Correct Answer Maturity
Your Answer Maturity

Multiple Choice Single Answer
Question Deciding on the number of intermediaries to be employed by a producer is called:
Correct Answer Intensity distribution
Your Answer Selective distribution

Select The Blank
Question ________ is a bundle of physical, chemical and/or intangible attributes that has the potential of satisfying customer wants.
Correct Answer Product
Your Answer Product

Multiple Choice Single Answer
Question New products enter the market and old customers make repeat purchase during which stage of product life cycle?
Correct Answer Growth
Your Answer Growth

Multiple Choice Single Answer
Question What is Market Penetration?
Correct Answer Existing product-Existing market
Your Answer Existing product-Existing market

Multiple Choice Single Answer
Question Which is the products that potential customers do not know about it or they do not want yet.
Correct Answer Unsought
Your Answer Unsought

Select The Blank
Question ________ distribution is used when a small percentage of customers account for a large part of sale.
Correct Answer Selective
Your Answer Selective

Multiple Choice Multiple Answer
Question The reseller's assortment influences it's
Correct Answer Marketing mix , Customer mix , Supplier mix
Your Answer Marketing mix , Customer mix , Supplier mix

Match The Following
Question Correct Answer Your Answer

Biogenetic needs Hunger, Thirst Hunger, Thirst

Actual self concept How person views himself How person views himself

Others self concept How the person thinks others see him How the person thinks others see him

Personality Deference, Autonomy Deference, Autonomy

Multiple Choice Single Answer
Question It is the relative difficulty in understanding or using the product
Correct Answer Complexity
Your Answer Complexity

True/False
Question Marketing concept provides a balance to the exchange process within the social system
Correct Answer True
Your Answer True

True/False
Question Pricing strategies change over the life cycle of the product
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Put the stages of adoption process in order
Correct Answer Awareness, interest, evaluation, trial, adoption
Your Answer Awareness, interest, evaluation, trial, adoption

True/False
Question Buyers are geographically concentrated in the consumer market.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Members of this group perform unskilled work and are poorly paid. They fall near the poverty line
Correct Answer Upper-Lower
Your Answer Upper-Lower

True/False
Question Secondary data is cheaper and faster to collect than primary data
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question What is Exclusive Assortment?
Correct Answer Carrying the line of only one manufacturer
Your Answer Carrying the line of only one manufacturer

Multiple Choice Multiple Answer
Question Senses in our body are
Correct Answer Taste , Touch , See
Your Answer Taste , Touch , See

Multiple Choice Single Answer
Question These are the elements of a plan that specify how objectives are to be achieved
Correct Answer Strategies
Your Answer Strategies

True/False
Question Psychogenetic needs are intense enough to motivate a person to act immediately
Correct Answer False
Your Answer False

True/False
Question A company's pricing objectives are influenced by time and circumstances
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Market means:
Correct Answer People with desires , People with willingness and ability to buy , People become customer as they are authorised to buy
Your Answer People with desires , People with willingness and ability to buy , People become customer as they are authorised to buy

True/False
Question Companies apply a variety of price adjustment strategies to account for differences in customer segments and situations.
Correct Answer True
Your Answer True

Select The Blank
Question ________ are difficult to change
Correct Answer Attitudes
Your Answer Attitudes

Select The Blank
Question The cost of warehousing, transportation, inventory and handling products together constitutes ________ concept.
Correct Answer Total cost
Your Answer Total cost

Select The Blank
Question The research objectives are stated as ________ to be tested
Correct Answer Hypothesis
Your Answer Hypothesis

True/False
Question After sales service is provided in a customer orirnted firm
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Characteristics of Effective segmentation
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Select The Blank
Question Firm's that lack promotional skills rely on ________ for promotional push.
Correct Answer Middlemen
Your Answer Middlemen

Multiple Choice Multiple Answer
Question Characteristics for effective market segmentation are:
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Multiple Choice Multiple Answer
Question Disadvantages of Primary data are :
Correct Answer Cost factor , Time factor
Your Answer Cost factor , Time factor

True/False
Question Market foreacsts are available from sources like government
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Physical distribution management includes
Correct Answer Manufacturer , Middlemen , Warehouse operators
Your Answer Manufacturer , Middlemen , Warehouse operators

True/False
Question Marketing involves a backward communication from consumer to producer
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question For a low involvement regular purchase product, consumer goes through what all stages of buying process
Correct Answer Need recognition , Purchase decision
Your Answer Need recognition , Purchase decision

True/False
Question "The customer is always right" is the spirit of marketing concept.
Correct Answer True
Your Answer True

Marketing Management-13

2010-11-26T16:14:00.003+05:30

Select The Blank
Question The onus of advertising, pricing and sales promotion policies is put on ________ distribution.
Correct Answer Exclusive
Your Answer Exclusive

Multiple Choice Multiple Answer
Question The tangible inputs in a business are
Correct Answer Capital , Machine
Your Answer Capital , Machine

Select The Blank
Question ________ planning determines the number , location and ownership of warehouses.
Correct Answer Warehouse
Your Answer Logistics

Multiple Choice Single Answer
Question Production creates which type of utility
Correct Answer Form
Your Answer Form

True/False
Question Marketing involves a backward communication from consumer to producer
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Maximum number of new product ideas come from
Correct Answer Internal sources
Your Answer Customers

True/False
Question A channel's length is also called as horizontal dimension.
Correct Answer False
Your Answer False

True/False
Question Firms that lack promotional capabilities rely on middlemen.
Correct Answer True
Your Answer True

Select The Blank
Question ________ concept increases the efficiency of economic system
Correct Answer Marketing
Your Answer Marketing

Multiple Choice Single Answer
Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

Select The Blank
Question ________ exists when a few large independent firm accounts for bulk of an industry's sales.
Correct Answer Oligopoly
Your Answer Oligopoly

Multiple Choice Multiple Answer
Question Total cost concept includes
Correct Answer Damaged goods , Inventory obsolescence , Transportation
Your Answer Damaged goods , Inventory obsolescence , Transportation

Multiple Choice Multiple Answer
Question Commercial sources have following sources
Correct Answer Advertising , Packaging , Sales persons
Your Answer Advertising , Packaging , Mass media

Multiple Choice Single Answer
Question The traditional approach towards uncertainity is
Correct Answer Binary
Your Answer Tertiary

Multiple Choice Single Answer
Question It is an approach to cost reduction in which components are studied to determine if they can be made by cheaper methods of production
Correct Answer Product Value Analysis
Your Answer Profit Value Analysis

Multiple Choice Multiple Answer
Question Characteristics of Effective segmentation
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

True/False
Question Secondary data is cheaper and faster to collect than primary data
Correct Answer True
Your Answer True

Select The Blank
Question ________ directs the flow of goods and services from the producer to the ultimate consumer
Correct Answer Marketing
Your Answer Marketing

True/False
Question Image building pricing objective reduces the price war among competitor.
Correct Answer True
Your Answer False

Multiple Choice Single Answer
Question These are tentative explanations of problem, formulated on the basis of insight and knowledge about the problem
Correct Answer Hypothesis
Your Answer Hypothesis

Multiple Choice Single Answer
Question It is the process of identifying smaller markets within a larger market.
Correct Answer Segmentation
Your Answer Concentration

Multiple Choice Multiple Answer
Question Drawbacks of Survey of Buyer's intention method are
Correct Answer Not accurate , Time consuming
Your Answer Not accurate , Time consuming

Multiple Choice Single Answer
Question The tool used for future decision making in 'True Ambiguity' scenario is
Correct Answer Non-linear dynamic model
Your Answer Option valuation model

Multiple Choice Multiple Answer
Question Characteristics for effective market segmentation are:
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Select The Blank
Question A change in quantity demanded of a product is caused by a change in its ________.
Correct Answer Price
Your Answer Price

Select The Blank
Question ________ leads to generalisation where similar stimulus generate the same kind of response
Correct Answer Reinforcement
Your Answer Reinforcement

Select The Blank
Question Specific ________ emerge from broad stratefgies
Correct Answer Tactics
Your Answer Tactics

Multiple Choice Multiple Answer
Question Shorter distribution channel results in
Correct Answer Limited market coverage , Reduced costs
Your Answer Reduced costs , Limited market coverage

Multiple Choice Single Answer
Question It refers to the effect price changes have on quantity demanded of a product and the firm's sales revenue.
Correct Answer Demand elasticity
Your Answer Demand elasticity

Match The Following
Question Correct Answer Your Answer

Many sellers and buyers and none of them have much effect on the total demand,supply and product's market price Pure competition Pure competition

Only one seller and no competition permitted legally Monopoly Pure monopoly

Few sellers but account for bulk of industry's sales Oligopoly Oligopoly

Many sellers and buyers and each seller's offering is somewhat different than others Monopolistic Monopolistic

Select The Blank
Question ________cost accounting measures the cost of producing and ignores the cost of non-producing
Correct Answer Traditional
Your Answer Modern

Multiple Choice Single Answer
Question This involves combining two or more levels of a channel under one participant's control.
Correct Answer Vertical integration
Your Answer Vertical integration

True/False
Question Group influence is weak both in product and brand choice in Decline stage of Product life cycle
Correct Answer True
Your Answer True

True/False
Question Inndustrial goods are sold to end-users for personal consumption.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Income,occupation,education, age,marital status are factors of which type of segmentation?
Correct Answer Geographic , Demographic
Your Answer Demographic

Multiple Choice Multiple Answer
Question Disadvantages of Primary data are :
Correct Answer Cost factor , Time factor
Your Answer Cost factor , Time factor

Multiple Choice Multiple Answer
Question These products move through short channels:
Correct Answer Eggs, Bread , Clothing , Cement
Your Answer Eggs, Bread , Clothing , Maruti 800 Car

Multiple Choice Multiple Answer
Question What is Marginal cost?
Correct Answer The additional cost of each unit of product , It ignores non price competition , Marginal revenue is less than average revenue
Your Answer The additional cost of each unit of product

True/False
Question Marketer should keep company's mission and marketing objectives in mind while making pricing decisions.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question This data is originated by original research through observation/ enquiry
Correct Answer Primary data
Your Answer Internal data

True/False
Question The demand for a specific brand within a product category is called selective demand.
Correct Answer True
Your Answer False

True/False
Question Systems are formal and informal rules and regulations that complements the company structure
Correct Answer True
Your Answer True

Select The Blank
Question ________ measures actual sales and not intentions to buy
Correct Answer Market tests
Your Answer Simple trend analysis

Multiple Choice Single Answer
Question Recovery stage in business cycle is also called
Correct Answer Upswing
Your Answer Upswing

Multiple Choice Single Answer
Question It refers to the relatively more durable company arrangements and relationships
Correct Answer Structure
Your Answer Strategy

Select The Blank
Question A speciality product is ________ intensively distributed than a shopping product
Correct Answer Less
Your Answer Less

Match The Following
Question Correct Answer Your Answer

Wide market coverage is achieved. Intensive distribution. Intensive distribution.

Helps in the process of matching demand and supply. Marketing channel Marketing channel

No intermediaries between producer and consumer. Direct channel Direct channel

Combining two or more levels of a channel under one participant's control. Vertical integration Vertical integration

Marketing Management

True/False
Question Sales contests, consumer contests are examples of public relations.
Correct Answer False
Your Answer False

True/False
Question Shorter production runs are required to produce large number of products in multi-segment strategy
Correct Answer True
Your Answer True

Select The Blank
Question The onus of advertising, pricing and sales promotion policies is put on ________ distribution.
Correct Answer Exclusive
Your Answer Integral

Multiple Choice Multiple Answer
Question Adoption rate will be higher and faster if the product has
Correct Answer Lower price , Greater utility , Compatability with society
Your Answer Lower price , Greater utility , Compatability with society

Multiple Choice Multiple Answer
Question Types of Organisational Market
Correct Answer Reseller market , Industrial market , Government market
Your Answer Reseller market , Industrial market , Government market

True/False
Question Formal planning provides clearer performance standards.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Market segmentation can be done on the basis of following factors
Correct Answer Psychographic , Demographic , Geographic
Your Answer Psychographic , Demographic , Geographic

Select The Blank
Question Few large buyers do maximum purchasing in ________
Correct Answer Industrial market
Your Answer Industrial market

Select The Blank
Question ________ product is sold for use in producing other goods or services
Correct Answer Industrial
Your Answer Industrial

Multiple Choice Single Answer
Question The organisation focusses attention on one market segment and develops one marketing mix for that segment.This is known as :
Correct Answer Concentration
Your Answer Concentration

Match The Following
Question Correct Answer Your Answer

Feedback Communication from receiver to sender Communication from receiver to sender

Encoding Putting meaning to symbols conveyed as messages Putting meaning to symbols conveyed as messages

Decoding Interpreting the message by receiver Consumers are selective in choosing messages they receive

Noise It interferes with communication process It interferes with communication process

Multiple Choice Single Answer
Question Production creates which type of utility
Correct Answer Form
Your Answer Form

Multiple Choice Single Answer
Question This data is originated by original research through observation/ enquiry
Correct Answer Primary data
Your Answer Primary data

Multiple Choice Multiple Answer
Question What are the stages in new product development ?
Correct Answer Idea screening , Market testing , Commercialisation
Your Answer Idea screening , Market testing , Commercialisation

Multiple Choice Single Answer
Question Safety stock available with a company is 200 units and seasonal stock is 150 units. The usage rate of the product is 5 units/day and lead time is of 10 days. Calculate the basic stock.
Correct Answer 400 units
Your Answer 400 units

Multiple Choice Single Answer
Question General Electric Matrix is divided into how many cells
Correct Answer 9
Your Answer 4

Multiple Choice Multiple Answer
Question Total cost concept includes
Correct Answer Damaged goods , Inventory obsolescence , Transportation
Your Answer Damaged goods , Inventory obsolescence , Transportation

Select The Blank
Question ________ routinely performs all functions on recurrent, internal and external data
Correct Answer Recurrent data system(RDS)
Your Answer Recurrent data system(RDS)

Multiple Choice Single Answer
Question Profits are negative in which stage of product life cycle?
Correct Answer Introductory
Your Answer Introductory

Multiple Choice Single Answer
Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

Select The Blank
Question Customers are brand,style and type conscious when buying ________ products.
Correct Answer Special
Your Answer Special

Multiple Choice Single Answer
Question A centralised inventory means
Correct Answer Fast delivery to customers
Your Answer Building and stocking one warehouse

True/False
Question After sales service is provided in a customer orirnted firm
Correct Answer True
Your Answer True

True/False
Question Market oriented organisation do not need to prepare a marketing mix for a product that offers few consumer benefits
Correct Answer True
Your Answer True

True/False
Question Product development includes starting another business or buy businesses outside of their current line.
Correct Answer False
Your Answer False

Select The Blank
Question Product, price, place and promotion are the 4p's of ________ mix
Correct Answer Marketing
Your Answer Marketing

Multiple Choice Single Answer
Question The greatest amount of satisfaction comes from which utility
Correct Answer Possession
Your Answer Possession

Multiple Choice Single Answer
Question Who provides time and place utility?
Correct Answer Intermediary
Your Answer Intermediary

True/False
Question Publicity is news carried in the mass media about a firm and its products, policies or actions.
Correct Answer True
Your Answer True

Select The Blank
Question ________ is a bundle of physical, chemical and/or intangible attributes that has the potential of satisfying customer wants.
Correct Answer Product
Your Answer Product

True/False
Question Services can be stored in inventory.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question When is demand price elastic?
Correct Answer Price cut causes revenue to increase , Price rise causes revenue to decrease
Your Answer Price cut causes revenue to increase , Price rise causes revenue to decrease

Multiple Choice Single Answer
Question This discount is offered to customers to encourage them to remain loyal buyers
Correct Answer Quantity discount
Your Answer Quantity discount

Multiple Choice Single Answer
Question In which stage of product life cycle , reference group influence is strong in product and brand choice
Correct Answer Growth
Your Answer Growth

Select The Blank
Question ________is a strong internal stimulus impelling action
Correct Answer Drive
Your Answer Drive

True/False
Question "The customer is always right" is the spirit of marketing concept.
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

Strategic organisational planning Top Management Top Management

Objectives What is to be accomplished What is to be accomplished

Strategies How to achieve objectives How to achieve objectives

Policies Constraints that limits the alternatives available Constraints that limits the alternatives available

Multiple Choice Single Answer
Question It is that element of a plan that specifies what is to be accomplished
Correct Answer Objectives
Your Answer Objectives

Multiple Choice Single Answer
Question New product forms and brands enter in which stage of product life cycle?
Correct Answer Growth
Your Answer Decline

True/False
Question Marketer should keep company's mission and marketing objectives in mind while making pricing decisions.
Correct Answer True
Your Answer True

Select The Blank
Question ________ is a descriptive thought that a person holds about something
Correct Answer Belief
Your Answer Belief

Select The Blank
Question ________ research involves using past experiences to find solutions to marketing problems
Correct Answer Historical
Your Answer Historical

Multiple Choice Single Answer
Question New products enter the market and old customers make repeat purchase during which stage of product life cycle?
Correct Answer Growth
Your Answer Growth

Multiple Choice Single Answer
Question Product should be considered from the point of view of
Correct Answer Customer
Your Answer Customer

Multiple Choice Multiple Answer
Question What is break down approach
Correct Answer Sales potential varies with country's general level of economic activity , Market and sales potential is based on economic forecast , Number of units that a buyer buys is multiplied by the total number of potential buyers in that territory to arrive at total sales
Your Answer Sales potential varies with country's general level of economic activity , Market and sales potential is based on economic forecast , Economic forecasts are available from industry trade associations

Multiple Choice Multiple Answer
Question Product characteristics that influence channel selection are
Correct Answer Complexity , Perishability , Weight
Your Answer Complexity , Perishability

Select The Blank
Question ________ leads to generalisation where similar stimulus generate the same kind of response
Correct Answer Reinforcement
Your Answer Reinforcement

Marketing Management

True/False
Question Sales contests, consumer contests are examples of public relations.
Correct Answer False
Your Answer False

True/False
Question The life cycle of product category is the shortest.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Factors affecting demand of a product?
Correct Answer Population , Increase in buying power
Your Answer Population , Increase in buying power , Buyer preferences

True/False
Question Boston consultance group Matrix focusses on future business.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question "Law of demand" is
Correct Answer More units of product are demanded at lower price
Your Answer More units of product are demanded at lower price

Multiple Choice Single Answer
Question The greatest amount of satisfaction comes from which utility
Correct Answer Possession
Your Answer Possession

Multiple Choice Single Answer
Question In which phase of production era, the producer and consumer are the same ?
Correct Answer Subsistence
Your Answer Subsistence

Match The Following
Question Correct Answer Your Answer

This refers to the number of product items within each product line. Product depth Product depth

This includes all product item's a company offers. Product mix Product mix

This is a group of products that are related. Product line. Product line.

This is the total number of product lines. Product breadth Product breadth

Multiple Choice Multiple Answer
Question What are the stages in new product development ?
Correct Answer Idea screening , Market testing , Commercialisation
Your Answer Idea screening , Market testing , Commercialisation

Multiple Choice Single Answer
Question In this pricing, prices are set high to benefit from the price quality relationship that exists in many consumer's mind
Correct Answer Prestige pricing
Your Answer Prestige pricing

Multiple Choice Multiple Answer
Question Types of Organisational Market
Correct Answer Reseller market , Industrial market , Government market
Your Answer Reseller market , Industrial market , Government market

Multiple Choice Single Answer
Question Consumerism emerged in which era of Marketing?
Correct Answer Sales
Your Answer Sales

Multiple Choice Multiple Answer
Question What are variable costs?
Correct Answer Material , Labour
Your Answer Electricity , Material , Labour

Multiple Choice Single Answer
Question One mass market served with one basic product throughout is called:
Correct Answer Market aggregation
Your Answer Market aggregation

Select The Blank
Question ________ is some characteristic of people in the market that helps in dividing it.
Correct Answer Factor
Your Answer Age

Multiple Choice Single Answer
Question Who provides time and place utility?
Correct Answer Intermediary
Your Answer Intermediary

True/False
Question Market oriented organisation do not need to prepare a marketing mix for a product that offers few consumer benefits
Correct Answer True
Your Answer False

True/False
Question Demand for industrial goods fluctuate more than consumer demand
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question It is a paid form of non personal communication.
Correct Answer Advertising
Your Answer Advertising

Select The Blank
Question Optimum marketing mix is obtained using analysis, ________, implementation and control.
Correct Answer Planning
Your Answer Planning

Multiple Choice Single Answer
Question Marketing arises from ?
Correct Answer Exchange
Your Answer Exchange

Select The Blank
Question ________ is a delivery of standard of living to society
Correct Answer Marketing
Your Answer Marketing

Multiple Choice Single Answer
Question Marketer tries to seek what kind of response from the other party?
Correct Answer Behavioural
Your Answer Transaction

Select The Blank
Question ________ provides more information than Advertising and is relatively inexpensive.
Correct Answer Publicity
Your Answer Publicity

Multiple Choice Multiple Answer
Question Types of strategic business units are :
Correct Answer Stars , Cash cows , Question marks
Your Answer Stars , Cash cows , Question marks

Multiple Choice Single Answer
Question An example of Want is :
Correct Answer Continental food
Your Answer Shelter

Multiple Choice Single Answer
Question It is a reduction in list price that helps marketer to adjust actual price without changing published list prices
Correct Answer Discounts
Your Answer Discounts

Multiple Choice Multiple Answer
Question These are the characteristics of services
Correct Answer Sold on basis of benefits , Quality control is tough
Your Answer Sold on basis of benefits , Quality control is tough

Multiple Choice Multiple Answer
Question Ways to make people do trial purchases?
Correct Answer Coupon offers , Discounts , Samples
Your Answer Coupon offers , Samples

Select The Blank
Question ________ allowance is used to communicate about the values of the product and special event
Correct Answer Promotion
Your Answer Trade

Multiple Choice Single Answer
Question This distribution limits intermediaries to one per given territory.
Correct Answer Exclusive
Your Answer Exclusive

True/False
Question Consumer behaviour is easy to understand in familiar country like India for Indians.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question This method enables the forecaster to take into consideration seasonal fluctuations and long term fluctuations
Correct Answer Time Series Analysis
Your Answer Time Series Analysis

Match The Following
Question Correct Answer Your Answer

Customer is the focal point in Marketing Marketing

Tangible sources Capital, machines,raw material Capital, machines,raw material

Intangible sources Information, time and technology Information, time and technology

Consumer to producer Backward communication Backward communication

True/False
Question The key to successful new product introduction lies in a systems approach.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question The micro-environment consists of following components:
Correct Answer Marketing intermediaries , Customers , Competitors
Your Answer Marketing intermediaries , Customers , Competitors

Select The Blank
Question ________ guides the development of advertisements and personal sales presentations.
Correct Answer AIDA
Your Answer AIDA

Select The Blank
Question Market ________ is more prevalent than Mass marketing
Correct Answer Segmentation
Your Answer Segmentation

Select The Blank
Question ________ occurs when people inspite of being qualified and experienced and trained have to settle for a low level job.
Correct Answer Underemployment
Your Answer Underemployment

Multiple Choice Single Answer
Question Production creates which type of utility
Correct Answer Form
Your Answer Form

Multiple Choice Multiple Answer
Question When is demand inelastic?
Correct Answer Price cut causes revenue to decrease , Price rise causes revenue to increase
Your Answer Price cut causes revenue to decrease , Price rise causes revenue to increase , Price do not remain steady

True/False
Question Communicating with middlemen requires information which is different to the information required in communicating with the final buyers.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

True/False
Question MIS provides marketers with the right amount and type of information in a timely fashion.
Correct Answer True
Your Answer True

Select The Blank
Question ________ describes a person's favourable or unfavourable action tendencies towards object
Correct Answer Attitudes
Your Answer Attitudes

Multiple Choice Single Answer
Question Marketer has no control over setting the price in which type of market structure?
Correct Answer Competition
Your Answer Competition

Multiple Choice Single Answer
Question Profits are negative in which stage of product life cycle?
Correct Answer Introductory
Your Answer Decline

Marketing Management

Multiple Choice Single Answer
Question These items are directly bought by industrial buyers from producers rather than the middlemen
Correct Answer Expensive
Your Answer Expensive

Multiple Choice Single Answer
Question Product classification is based on
Correct Answer Buyer behaviour
Your Answer Buyer behaviour

Multiple Choice Single Answer
Question Product should be considered from the point of view of
Correct Answer Customer
Your Answer Customer

Match The Following
Question Correct Answer Your Answer

Many sellers and buyers and none of them have much effect on the total demand,supply and product's market price Pure competition Pure competition

Only one seller and no competition permitted legally Monopoly Pure monopoly

Few sellers but account for bulk of industry's sales Oligopoly Oligopoly

Many sellers and buyers and each seller's offering is somewhat different than others Monopolistic Monopolistic

Multiple Choice Single Answer
Question The most common criteria for classifying products is based on
Correct Answer Buyer behaviour
Your Answer Buyer behaviour

Multiple Choice Multiple Answer
Question The areas which become active after promotion budgets have been set and funds are allocated to promotion mix elements.
Correct Answer Sales management , Advertising
Your Answer Sales management , Advertising

Select The Blank
Question ________ product is sold for use in producing other goods or services
Correct Answer Industrial
Your Answer Industrial

Multiple Choice Single Answer
Question Doctor's services in an emergency are called which type of products?
Correct Answer Unsought
Your Answer Unsought

Select The Blank
Question ________ is an important tool for planning and controlling the firm'a activities
Correct Answer Sales Forecast
Your Answer Sales Forecast

True/False
Question Warehouses are needed when supply sources and markets are located close by.
Correct Answer False
Your Answer False

Select The Blank
Question ________ routinely performs all functions on recurrent, internal and external data
Correct Answer Recurrent data system(RDS)
Your Answer Recurrent data system(RDS)

Multiple Choice Single Answer
Question Competition develops in which stage of Product life cycle?
Correct Answer Maturity
Your Answer Maturity

Multiple Choice Single Answer
Question Deciding on the number of intermediaries to be employed by a producer is called:
Correct Answer Intensity distribution
Your Answer Selective distribution

Select The Blank
Question ________ is a bundle of physical, chemical and/or intangible attributes that has the potential of satisfying customer wants.
Correct Answer Product
Your Answer Product

Multiple Choice Single Answer
Question New products enter the market and old customers make repeat purchase during which stage of product life cycle?
Correct Answer Growth
Your Answer Growth

Multiple Choice Single Answer
Question What is Market Penetration?
Correct Answer Existing product-Existing market
Your Answer Existing product-Existing market

Multiple Choice Single Answer
Question Which is the products that potential customers do not know about it or they do not want yet.
Correct Answer Unsought
Your Answer Unsought

Select The Blank
Question ________ distribution is used when a small percentage of customers account for a large part of sale.
Correct Answer Selective
Your Answer Selective

Multiple Choice Multiple Answer
Question The reseller's assortment influences it's
Correct Answer Marketing mix , Customer mix , Supplier mix
Your Answer Marketing mix , Customer mix , Supplier mix

Match The Following
Question Correct Answer Your Answer

Biogenetic needs Hunger, Thirst Hunger, Thirst

Actual self concept How person views himself How person views himself

Others self concept How the person thinks others see him How the person thinks others see him

Personality Deference, Autonomy Deference, Autonomy

Multiple Choice Single Answer
Question It is the relative difficulty in understanding or using the product
Correct Answer Complexity
Your Answer Complexity

True/False
Question Marketing concept provides a balance to the exchange process within the social system
Correct Answer True
Your Answer True

True/False
Question Pricing strategies change over the life cycle of the product
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Put the stages of adoption process in order
Correct Answer Awareness, interest, evaluation, trial, adoption
Your Answer Awareness, interest, evaluation, trial, adoption

True/False
Question Buyers are geographically concentrated in the consumer market.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Members of this group perform unskilled work and are poorly paid. They fall near the poverty line
Correct Answer Upper-Lower
Your Answer Upper-Lower

True/False
Question Secondary data is cheaper and faster to collect than primary data
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question What is Exclusive Assortment?
Correct Answer Carrying the line of only one manufacturer
Your Answer Carrying the line of only one manufacturer

Multiple Choice Multiple Answer
Question Senses in our body are
Correct Answer Taste , Touch , See
Your Answer Taste , Touch , See

Multiple Choice Single Answer
Question These are the elements of a plan that specify how objectives are to be achieved
Correct Answer Strategies
Your Answer Strategies

True/False
Question Psychogenetic needs are intense enough to motivate a person to act immediately
Correct Answer False
Your Answer False

True/False
Question A company's pricing objectives are influenced by time and circumstances
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Market means:
Correct Answer People with desires , People with willingness and ability to buy , People become customer as they are authorised to buy
Your Answer People with desires , People with willingness and ability to buy , People become customer as they are authorised to buy

True/False
Question Companies apply a variety of price adjustment strategies to account for differences in customer segments and situations.
Correct Answer True
Your Answer True

Select The Blank
Question ________ are difficult to change
Correct Answer Attitudes
Your Answer Attitudes

Select The Blank
Question The cost of warehousing, transportation, inventory and handling products together constitutes ________ concept.
Correct Answer Total cost
Your Answer Total cost

Select The Blank
Question The research objectives are stated as ________ to be tested
Correct Answer Hypothesis
Your Answer Hypothesis

True/False
Question After sales service is provided in a customer orirnted firm
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Characteristics of Effective segmentation
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Select The Blank
Question Firm's that lack promotional skills rely on ________ for promotional push.
Correct Answer Middlemen
Your Answer Middlemen

Multiple Choice Multiple Answer
Question Characteristics for effective market segmentation are:
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Multiple Choice Multiple Answer
Question Disadvantages of Primary data are :
Correct Answer Cost factor , Time factor
Your Answer Cost factor , Time factor

True/False
Question Market foreacsts are available from sources like government
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Physical distribution management includes
Correct Answer Manufacturer , Middlemen , Warehouse operators
Your Answer Manufacturer , Middlemen , Warehouse operators

True/False
Question Marketing involves a backward communication from consumer to producer
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question For a low involvement regular purchase product, consumer goes through what all stages of buying process
Correct Answer Need recognition , Purchase decision
Your Answer Need recognition , Purchase decision

True/False
Question "The customer is always right" is the spirit of marketing concept.
Correct Answer True
Your Answer True

Marketing Management-12

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Marketing Management

True/False
Question Sales contests, consumer contests are examples of public relations.
Correct Answer False
Your Answer False

True/False
Question The life cycle of product category is the shortest.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Factors affecting demand of a product?
Correct Answer Population , Increase in buying power
Your Answer Population , Increase in buying power , Buyer preferences

True/False
Question Boston consultance group Matrix focusses on future business.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question "Law of demand" is
Correct Answer More units of product are demanded at lower price
Your Answer More units of product are demanded at lower price

Multiple Choice Single Answer
Question The greatest amount of satisfaction comes from which utility
Correct Answer Possession
Your Answer Possession

Multiple Choice Single Answer
Question In which phase of production era, the producer and consumer are the same ?
Correct Answer Subsistence
Your Answer Subsistence

Match The Following
Question Correct Answer Your Answer

This refers to the number of product items within each product line. Product depth Product depth

This includes all product item's a company offers. Product mix Product mix

This is a group of products that are related. Product line. Product line.

This is the total number of product lines. Product breadth Product breadth

Multiple Choice Multiple Answer
Question What are the stages in new product development ?
Correct Answer Idea screening , Market testing , Commercialisation
Your Answer Idea screening , Market testing , Commercialisation

Multiple Choice Single Answer
Question In this pricing, prices are set high to benefit from the price quality relationship that exists in many consumer's mind
Correct Answer Prestige pricing
Your Answer Prestige pricing

Multiple Choice Multiple Answer
Question Types of Organisational Market
Correct Answer Reseller market , Industrial market , Government market
Your Answer Reseller market , Industrial market , Government market

Multiple Choice Single Answer
Question Consumerism emerged in which era of Marketing?
Correct Answer Sales
Your Answer Sales

Multiple Choice Multiple Answer
Question What are variable costs?
Correct Answer Material , Labour
Your Answer Electricity , Material , Labour

Multiple Choice Single Answer
Question One mass market served with one basic product throughout is called:
Correct Answer Market aggregation
Your Answer Market aggregation

Select The Blank
Question ________ is some characteristic of people in the market that helps in dividing it.
Correct Answer Factor
Your Answer Age

Multiple Choice Single Answer
Question Who provides time and place utility?
Correct Answer Intermediary
Your Answer Intermediary

True/False
Question Market oriented organisation do not need to prepare a marketing mix for a product that offers few consumer benefits
Correct Answer True
Your Answer False

True/False
Question Demand for industrial goods fluctuate more than consumer demand
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question It is a paid form of non personal communication.
Correct Answer Advertising
Your Answer Advertising

Select The Blank
Question Optimum marketing mix is obtained using analysis, ________, implementation and control.
Correct Answer Planning
Your Answer Planning

Multiple Choice Single Answer
Question Marketing arises from ?
Correct Answer Exchange
Your Answer Exchange

Select The Blank
Question ________ is a delivery of standard of living to society
Correct Answer Marketing
Your Answer Marketing

Multiple Choice Single Answer
Question Marketer tries to seek what kind of response from the other party?
Correct Answer Behavioural
Your Answer Transaction

Select The Blank
Question ________ provides more information than Advertising and is relatively inexpensive.
Correct Answer Publicity
Your Answer Publicity

Multiple Choice Multiple Answer
Question Types of strategic business units are :
Correct Answer Stars , Cash cows , Question marks
Your Answer Stars , Cash cows , Question marks

Multiple Choice Single Answer
Question An example of Want is :
Correct Answer Continental food
Your Answer Shelter

Multiple Choice Single Answer
Question It is a reduction in list price that helps marketer to adjust actual price without changing published list prices
Correct Answer Discounts
Your Answer Discounts

Multiple Choice Multiple Answer
Question These are the characteristics of services
Correct Answer Sold on basis of benefits , Quality control is tough
Your Answer Sold on basis of benefits , Quality control is tough

Multiple Choice Multiple Answer
Question Ways to make people do trial purchases?
Correct Answer Coupon offers , Discounts , Samples
Your Answer Coupon offers , Samples

Select The Blank
Question ________ allowance is used to communicate about the values of the product and special event
Correct Answer Promotion
Your Answer Trade

Multiple Choice Single Answer
Question This distribution limits intermediaries to one per given territory.
Correct Answer Exclusive
Your Answer Exclusive

True/False
Question Consumer behaviour is easy to understand in familiar country like India for Indians.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question This method enables the forecaster to take into consideration seasonal fluctuations and long term fluctuations
Correct Answer Time Series Analysis
Your Answer Time Series Analysis

Match The Following
Question Correct Answer Your Answer

Customer is the focal point in Marketing Marketing

Tangible sources Capital, machines,raw material Capital, machines,raw material

Intangible sources Information, time and technology Information, time and technology

Consumer to producer Backward communication Backward communication

True/False
Question The key to successful new product introduction lies in a systems approach.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question The micro-environment consists of following components:
Correct Answer Marketing intermediaries , Customers , Competitors
Your Answer Marketing intermediaries , Customers , Competitors

Select The Blank
Question ________ guides the development of advertisements and personal sales presentations.
Correct Answer AIDA
Your Answer AIDA

Select The Blank
Question Market ________ is more prevalent than Mass marketing
Correct Answer Segmentation
Your Answer Segmentation

Select The Blank
Question ________ occurs when people inspite of being qualified and experienced and trained have to settle for a low level job.
Correct Answer Underemployment
Your Answer Underemployment

Multiple Choice Single Answer
Question Production creates which type of utility
Correct Answer Form
Your Answer Form

Multiple Choice Multiple Answer
Question When is demand inelastic?
Correct Answer Price cut causes revenue to decrease , Price rise causes revenue to increase
Your Answer Price cut causes revenue to decrease , Price rise causes revenue to increase , Price do not remain steady

True/False
Question Communicating with middlemen requires information which is different to the information required in communicating with the final buyers.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

True/False
Question MIS provides marketers with the right amount and type of information in a timely fashion.
Correct Answer True
Your Answer True

Select The Blank
Question ________ describes a person's favourable or unfavourable action tendencies towards object
Correct Answer Attitudes
Your Answer Attitudes

Multiple Choice Single Answer
Question Marketer has no control over setting the price in which type of market structure?
Correct Answer Competition
Your Answer Competition

Multiple Choice Single Answer
Question Profits are negative in which stage of product life cycle?
Correct Answer Introductory
Your Answer Decline

Marketing Management-11

2010-11-26T16:10:00.003+05:30

Marketing Management

Select The Blank
Question ________ exists when a few large independent firm accounts for bulk of an industry's sales.
Correct Answer Oligopoly
Your Answer Oligopoly

Select The Blank
Question Skimming pricing involves________ risk.
Correct Answer Low
Your Answer Low

Multiple Choice Multiple Answer
Question Market segmentation can be done on the basis of following factors
Correct Answer Psychographic , Demographic , Geographic
Your Answer Psychographic , Demographic , Geographic

True/False
Question Group influence is weak both in product and brand choice in Decline stage of Product life cycle
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question The various variations of Negotiated contract are
Correct Answer Cost plus pricing , Fixed price , Fixed price and incentive
Your Answer Cost plus pricing , Variable Price

Select The Blank
Question Customers are brand,style and type conscious when buying ________ products.
Correct Answer Special
Your Answer Special

Multiple Choice Single Answer
Question These are moves that will pay off irrespective of what happens in the future
Correct Answer No-regret moves
Your Answer Reserve the right to play

True/False
Question Market foreacsts are available from sources like government
Correct Answer False
Your Answer True

Match The Following
Question Correct Answer Your Answer

This refers to the number of product items within each product line. Product depth Product depth

This includes all product item's a company offers. Product mix Product mix

This is a group of products that are related. Product line. Product line.

This is the total number of product lines. Product breadth Product breadth

Multiple Choice Single Answer
Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

Select The Blank
Question ________ guides the development of advertisements and personal sales presentations.
Correct Answer AIDA
Your Answer AIDA

Multiple Choice Single Answer
Question This approach estimates sales potential of a territory by estimating the number of units of a product category that a buyer buys from all suppliers multiplied by the number of potential buyers in that territory
Correct Answer Buildup approach
Your Answer Break down approack

Multiple Choice Single Answer
Question It seeks to satisfy everybody in the market for a particular product category
Correct Answer Mass Marketing
Your Answer Target Marketing

Multiple Choice Multiple Answer
Question When is demand inelastic?
Correct Answer Price cut causes revenue to decrease , Price rise causes revenue to increase
Your Answer Price remains steady

Multiple Choice Single Answer
Question It is is the data which has been converted to a useful form for decision making
Correct Answer Information
Your Answer Information

Multiple Choice Single Answer
Question Who provides time and place utility?
Correct Answer Intermediary
Your Answer Buyer

Multiple Choice Single Answer
Question The greatest amount of satisfaction comes from which utility
Correct Answer Possession
Your Answer Possession

Multiple Choice Single Answer
Question In this market, organisation acquires goods for the purpose of renting to others at profit
Correct Answer Reseller Market
Your Answer Reseller Market

Multiple Choice Multiple Answer
Question These are the characteristics of services
Correct Answer Sold on basis of benefits , Quality control is tough
Your Answer Quality control is tough , Sold on basis of benefits , Mechanised and automated

Select The Blank
Question Toffees and chocolates, magazines etc are examples of ________ products
Correct Answer Impulse
Your Answer Impulse

Multiple Choice Single Answer
Question Members of this group have attained a position through exceptional ability in their profession or business
Correct Answer Lower-Upper
Your Answer Upper-Middle

True/False
Question Shorter production runs are required to produce large number of products in multi-segment strategy
Correct Answer True
Your Answer True

Select The Blank
Question There are more number of substitutes for ________ products.
Correct Answer Multi use
Your Answer Shopping

Multiple Choice Multiple Answer
Question Drawbacks of Survey of Buyer's intention method are
Correct Answer Not accurate , Time consuming
Your Answer Not accurate , Time consuming , Sales may be inflated or deflated by sales team

Select The Blank
Question ________ distribution is used when a small percentage of customers account for a large part of sale.
Correct Answer Selective
Your Answer Selective

Match The Following
Question Correct Answer Your Answer

Cash discount Given for paying promptly Given for paying promptly

Trade discount Reduction in list price to channel menbers Reduction in list price to channel menbers

Cumulative quantity discount Discount percetage increases as the quantity purchased increases Discount percetage increases as the quantity purchased increases

Non-cumulative quantity discount Applies to a single order Applies to a single order

Multiple Choice Multiple Answer
Question Target marketing involves
Correct Answer Market targeting , Market segmentation
Your Answer Market segmentation , Marketing mix

True/False
Question The cultural environment shows long term trends towards a hedonistic society.
Correct Answer True
Your Answer True

True/False
Question Gross margin is operating expenses + net profit.
Correct Answer True
Your Answer True

True/False
Question Each product and brand has a status symbol potential
Correct Answer True
Your Answer True

Select The Blank
Question ________ is seen as an integral process that converts materials into goods
Correct Answer Systems
Your Answer Systems

Multiple Choice Multiple Answer
Question Key concepts of systems view of management includes
Correct Answer Optimisation concept , Total cost concept , Cost trade-off concept
Your Answer Optimisation concept , Total cost concept , Cost trade-off concept

Multiple Choice Single Answer
Question In this pricing, prices are set high to benefit from the price quality relationship that exists in many consumer's mind
Correct Answer Prestige pricing
Your Answer Prestige pricing

Multiple Choice Multiple Answer
Question Disadvantages of Primary data are :
Correct Answer Cost factor , Time factor
Your Answer Cost factor , Credibility , Relevance

Multiple Choice Single Answer
Question It is the starting place for relating an organisation to its environment
Correct Answer Situation assessment
Your Answer Organisational assessment

True/False
Question "Idea screening" stage reduces the number of ideas based on company's criteria.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Production creates which type of utility
Correct Answer Form
Your Answer Form

True/False
Question Survey of buyers' intentions technique is comparatively costly and the data gathered is of questionable value.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Quantity discrepancy for a convenience product in a marketing channel is adjusted by :
Correct Answer Retailer
Your Answer Retailer

True/False
Question A channel's length is also called as horizontal dimension.
Correct Answer False
Your Answer False

True/False
Question Consumer needs are matched with the company capabilities and goals in marketing process.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question What is product concept?
Correct Answer Detailed version of idea stated in consumer terms
Your Answer Detailed version of idea stated in consumer terms

Multiple Choice Multiple Answer
Question For exchange to take place, which conditions must be satisfied ?
Correct Answer Atleast two parties , Each party is capable of communication and delivery , Each party has something that might be of value to the other party
Your Answer Atleast two parties , Each party is capable of communication and delivery , Each party has something that might be of value to the other party

Multiple Choice Multiple Answer
Question Characteristics for effective market segmentation are:
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Multiple Choice Single Answer
Question Interpersonal communication is between:
Correct Answer Source and receiver
Your Answer Source and receiver

Select The Blank
Question Low value but bulky products move through________ channels.
Correct Answer Short
Your Answer Direct

Select The Blank
Question ________ eliminates the risk of losing customer's goodwill
Correct Answer One price policy
Your Answer One price policy

Marketing Management-10

2010-11-26T16:09:00.003+05:30

Marketing Management

True/False
Question Sales contests, consumer contests are examples of public relations.
Correct Answer False
Your Answer False

True/False
Question Shorter production runs are required to produce large number of products in multi-segment strategy
Correct Answer True
Your Answer True

Select The Blank
Question The onus of advertising, pricing and sales promotion policies is put on ________ distribution.
Correct Answer Exclusive
Your Answer Integral

Multiple Choice Multiple Answer
Question Adoption rate will be higher and faster if the product has
Correct Answer Lower price , Greater utility , Compatability with society
Your Answer Lower price , Greater utility , Compatability with society

Multiple Choice Multiple Answer
Question Types of Organisational Market
Correct Answer Reseller market , Industrial market , Government market
Your Answer Reseller market , Industrial market , Government market

True/False
Question Formal planning provides clearer performance standards.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Market segmentation can be done on the basis of following factors
Correct Answer Psychographic , Demographic , Geographic
Your Answer Psychographic , Demographic , Geographic

Select The Blank
Question Few large buyers do maximum purchasing in ________
Correct Answer Industrial market
Your Answer Industrial market

Select The Blank
Question ________ product is sold for use in producing other goods or services
Correct Answer Industrial
Your Answer Industrial

Multiple Choice Single Answer
Question The organisation focusses attention on one market segment and develops one marketing mix for that segment.This is known as :
Correct Answer Concentration
Your Answer Concentration

Match The Following
Question Correct Answer Your Answer

Feedback Communication from receiver to sender Communication from receiver to sender

Encoding Putting meaning to symbols conveyed as messages Putting meaning to symbols conveyed as messages

Decoding Interpreting the message by receiver Consumers are selective in choosing messages they receive

Noise It interferes with communication process It interferes with communication process

Multiple Choice Single Answer
Question Production creates which type of utility
Correct Answer Form
Your Answer Form

Multiple Choice Single Answer
Question This data is originated by original research through observation/ enquiry
Correct Answer Primary data
Your Answer Primary data

Multiple Choice Multiple Answer
Question What are the stages in new product development ?
Correct Answer Idea screening , Market testing , Commercialisation
Your Answer Idea screening , Market testing , Commercialisation

Multiple Choice Single Answer
Question Safety stock available with a company is 200 units and seasonal stock is 150 units. The usage rate of the product is 5 units/day and lead time is of 10 days. Calculate the basic stock.
Correct Answer 400 units
Your Answer 400 units

Multiple Choice Single Answer
Question General Electric Matrix is divided into how many cells
Correct Answer 9
Your Answer 4

Multiple Choice Multiple Answer
Question Total cost concept includes
Correct Answer Damaged goods , Inventory obsolescence , Transportation
Your Answer Damaged goods , Inventory obsolescence , Transportation

Select The Blank
Question ________ routinely performs all functions on recurrent, internal and external data
Correct Answer Recurrent data system(RDS)
Your Answer Recurrent data system(RDS)

Multiple Choice Single Answer
Question Profits are negative in which stage of product life cycle?
Correct Answer Introductory
Your Answer Introductory

Multiple Choice Single Answer
Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

Select The Blank
Question Customers are brand,style and type conscious when buying ________ products.
Correct Answer Special
Your Answer Special

Multiple Choice Single Answer
Question A centralised inventory means
Correct Answer Fast delivery to customers
Your Answer Building and stocking one warehouse

True/False
Question After sales service is provided in a customer orirnted firm
Correct Answer True
Your Answer True

True/False
Question Market oriented organisation do not need to prepare a marketing mix for a product that offers few consumer benefits
Correct Answer True
Your Answer True

True/False
Question Product development includes starting another business or buy businesses outside of their current line.
Correct Answer False
Your Answer False

Select The Blank
Question Product, price, place and promotion are the 4p's of ________ mix
Correct Answer Marketing
Your Answer Marketing

Multiple Choice Single Answer
Question The greatest amount of satisfaction comes from which utility
Correct Answer Possession
Your Answer Possession

Multiple Choice Single Answer
Question Who provides time and place utility?
Correct Answer Intermediary
Your Answer Intermediary

True/False
Question Publicity is news carried in the mass media about a firm and its products, policies or actions.
Correct Answer True
Your Answer True

Select The Blank
Question ________ is a bundle of physical, chemical and/or intangible attributes that has the potential of satisfying customer wants.
Correct Answer Product
Your Answer Product

True/False
Question Services can be stored in inventory.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question When is demand price elastic?
Correct Answer Price cut causes revenue to increase , Price rise causes revenue to decrease
Your Answer Price cut causes revenue to increase , Price rise causes revenue to decrease

Multiple Choice Single Answer
Question This discount is offered to customers to encourage them to remain loyal buyers
Correct Answer Quantity discount
Your Answer Quantity discount

Multiple Choice Single Answer
Question In which stage of product life cycle , reference group influence is strong in product and brand choice
Correct Answer Growth
Your Answer Growth

Select The Blank
Question ________is a strong internal stimulus impelling action
Correct Answer Drive
Your Answer Drive

True/False
Question "The customer is always right" is the spirit of marketing concept.
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

Strategic organisational planning Top Management Top Management

Objectives What is to be accomplished What is to be accomplished

Strategies How to achieve objectives How to achieve objectives

Policies Constraints that limits the alternatives available Constraints that limits the alternatives available

Multiple Choice Single Answer
Question It is that element of a plan that specifies what is to be accomplished
Correct Answer Objectives
Your Answer Objectives

Multiple Choice Single Answer
Question New product forms and brands enter in which stage of product life cycle?
Correct Answer Growth
Your Answer Decline

True/False
Question Marketer should keep company's mission and marketing objectives in mind while making pricing decisions.
Correct Answer True
Your Answer True

Select The Blank
Question ________ is a descriptive thought that a person holds about something
Correct Answer Belief
Your Answer Belief

Select The Blank
Question ________ research involves using past experiences to find solutions to marketing problems
Correct Answer Historical
Your Answer Historical

Multiple Choice Single Answer
Question New products enter the market and old customers make repeat purchase during which stage of product life cycle?
Correct Answer Growth
Your Answer Growth

Multiple Choice Single Answer
Question Product should be considered from the point of view of
Correct Answer Customer
Your Answer Customer

Multiple Choice Multiple Answer
Question What is break down approach
Correct Answer Sales potential varies with country's general level of economic activity , Market and sales potential is based on economic forecast , Number of units that a buyer buys is multiplied by the total number of potential buyers in that territory to arrive at total sales
Your Answer Sales potential varies with country's general level of economic activity , Market and sales potential is based on economic forecast , Economic forecasts are available from industry trade associations

Multiple Choice Multiple Answer
Question Product characteristics that influence channel selection are
Correct Answer Complexity , Perishability , Weight
Your Answer Complexity , Perishability

Select The Blank
Question ________ leads to generalisation where similar stimulus generate the same kind of response
Correct Answer Reinforcement
Your Answer Reinforcement

Marketing Management-9

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Marketing management

True/False
Question Firms that lack promotional capabilities rely on middlemen.
Correct Answer True
Your Answer True

Select The Blank
Question Competition tends to focus on ________ as a product moves through its life cycle.
Correct Answer Price
Your Answer Price

Select The Blank
Question ________ is a part of the company that has a separate mission and objectives
Correct Answer SBU
Your Answer SBU

Multiple Choice Single Answer
Question Prosperity stage in business cycle is also called
Correct Answer Boom
Your Answer Bust

True/False
Question Companies apply a variety of price adjustment strategies to account for differences in customer segments and situations.
Correct Answer True
Your Answer True

Select The Blank
Question ________ provides more information than Advertising and is relatively inexpensive.
Correct Answer Publicity
Your Answer Sales promotion

Select The Blank
Question ________ planning determines the number , location and ownership of warehouses.
Correct Answer Warehouse
Your Answer Logistics

Multiple Choice Single Answer
Question It provides a way to bring in the people dimension in macro company analysis without using psychological models of human behaviour
Correct Answer Culture
Your Answer Class

Multiple Choice Multiple Answer
Question Adoption rate will be higher and faster if the product has
Correct Answer Lower price , Greater utility , Compatability with society
Your Answer Lower price , Greater utility , Compatability with society

Multiple Choice Multiple Answer
Question Factors affecting demand of a product?
Correct Answer Population , Increase in buying power
Your Answer Population , Increase in buying power , Buyer preferences

Multiple Choice Multiple Answer
Question Physical distribution management includes
Correct Answer Manufacturer , Middlemen , Warehouse operators
Your Answer Manufacturer , Middlemen , Warehouse operators

True/False
Question After sales service is provided in a customer orirnted firm
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Total cost concept includes
Correct Answer Damaged goods , Inventory obsolescence , Transportation
Your Answer Damaged goods , Inventory obsolescence , Transportation

Multiple Choice Multiple Answer
Question Characteristics of mass market strategy are :
Correct Answer One market mix for target market , One distribution and promotion strategy
Your Answer One market mix for target market , Number of pricing strategies , One distribution and promotion strategy

Multiple Choice Multiple Answer
Question For a low involvement regular purchase product, consumer goes through what all stages of buying process
Correct Answer Need recognition , Purchase decision
Your Answer Purchase decision , Need recognition , Evaluation of alternatives

Multiple Choice Single Answer
Question Manufacturers offering variety of price promotions to their middlemen is called
Correct Answer Trade promotion
Your Answer Trade-in allowance

Multiple Choice Single Answer
Question To avoid price competition, Marketer will set which of the following price?
Correct Answer At market level
Your Answer Price elastic

Multiple Choice Single Answer
Question Recovery stage in business cycle is also called
Correct Answer Upswing
Your Answer Upswing

Select The Blank
Question Product means the ________ and services the company offers the target market.
Correct Answer Goods
Your Answer Quality

Multiple Choice Single Answer
Question This distribution is necessary for most convenience goods.
Correct Answer Intensive
Your Answer Selective

Select The Blank
Question The cost of warehousing, transportation, inventory and handling products together constitutes ________ concept.
Correct Answer Total cost
Your Answer Total cost

Multiple Choice Multiple Answer
Question The reseller's assortment influences it's
Correct Answer Marketing mix , Customer mix , Supplier mix
Your Answer Marketing mix , Supplier mix , Buyer mix

Multiple Choice Multiple Answer
Question Advantages of Zone pricing
Correct Answer It is used for products whose freight cost is large in relation to product's value , Buyers in different areas pay different delivered prices
Your Answer Buyer pays the entire freight charges assuming the risks in transportation , It is used for products whose freight cost is large in relation to product's value , Buyers in different areas pay different delivered prices

Match The Following
Question Correct Answer Your Answer

Feedback Communication from receiver to sender Communication from receiver to sender

Encoding Putting meaning to symbols conveyed as messages Putting meaning to symbols conveyed as messages

Decoding Interpreting the message by receiver Interpreting the message by receiver

Noise It interferes with communication process It interferes with communication process

True/False
Question A company
's pricing objectives are influenced by time and circumstances
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question D in AIDA stands for :
Correct Answer Desire
Your Answer Desire

Match The Following
Question Correct Answer Your Answer

Many sellers and buyers and none of them have much effect on the total demand,supply and product's market price Pure competition Pure competition

Only one seller and no competition permitted legally Monopoly Pure monopoly

Few sellers but account for bulk of industry's sales Oligopoly Oligopoly

Many sellers and buyers and each seller's offering is somewhat different than others Monopolistic Monopolistic

True/False
Question Product concept testing through physical presentation increase the reliability of test.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question The participants in a communication process are :
Correct Answer Source , Recipient
Your Answer Source , Recipient

Multiple Choice Single Answer
Question In which phase of production era, the producer and consumer are the same ?
Correct Answer Subsistence
Your Answer Subsistence

Multiple Choice Single Answer
Question The input to 'Stimulus Response Model' is
Correct Answer Stimuli
Your Answer Decision

Select The Blank
Question Wholesalers and retailers help manufacturer in carrying ________ flow to final buyers.
Correct Answer Title
Your Answer Information

Select The Blank
Question The research objectives are stated as ________ to be tested
Correct Answer Hypothesis
Your Answer Predictions

Multiple Choice Single Answer
Question What is Recurrent data?
Correct Answer Routinely collected data
Your Answer Routinely collected data

Multiple Choice Multiple Answer
Question Characteristics of Effective segmentation
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible

Multiple Choice Multiple Answer
Question Harveststrategy is used for
Correct Answer Dogs , Question marks
Your Answer Question marks , Stars , Cash cowsCash cowsc

True/False
Question Diversification strategy involves diversifying away from their original core businesses
Correct Answer True
Your Answer True

True/False
Question Storage helps firms balance supply and demand.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question It is the process of influencing one's behaviour by sharing ideas, feelings and information.
Correct Answer Communication
Your Answer Promotion

Select The Blank
Question Product, price, place and promotion are the 4p's of ________ mix
Correct Answer Marketing
Your Answer Marketing

True/False
Question Warehouses are needed when supply sources and markets are located close by.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Marketer tries to seek what kind of response from the other party?
Correct Answer Behavioural
Your Answer Behavioural

True/False
Question Marketing involves a backward communication from consumer to producer
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question How does 'structure' reduce internal uncertainity arising out of human behaviour
Correct Answer Control mechanism , Departmentalisation
Your Answer Control mechanism , Departmentalisation , Specialisation

Select The Blank
Question Buyer's response in ________ method may not be applicable in other markets
Correct Answer Market tests
Your Answer Time series analysis

True/False
Question In pure competition many sellers and buyers are there and have major effect on demand and supply of the product's market price
Correct Answer False
Your Answer False

Select The Blank
Question The benefits of a change in process are defined in terms of ________ cost savings
Correct Answer Labour
Your Answer Material

Marketing Management-8

2010-11-26T16:07:00.000+05:30

Marketing Management

Multiple Choice Single Answer
Question This allows a marketer to adjust the actual price a customer pays for new product without reducing it's list price
Correct Answer Trade-in allowance
Your Answer Brokerage allowance

Select The Blank
Question Demographic, cultural, political, natural etc combine to form ________ environment.
Correct Answer Macro
Your Answer External

Multiple Choice Single Answer
Question These groups tend to informal behavoiur and there is continuous interaction among people
Correct Answer Primary
Your Answer Primary

Multiple Choice Single Answer
Question Members of this class neither possess family status nor unusual wealth but their primary concern is career
Correct Answer Upper-Middle
Your Answer Upper-Middle

Multiple Choice Multiple Answer
Question Planning of long term strategies are based on following factors:
Correct Answer Opportunity , Objectives, Strategies, Situation assessment, Organisation mission , Resources
Your Answer Opportunity , Strengths , Objectives, Strategies, Situation assessment, Organisation mission

True/False
Question Macro environment is composed of the major forces that pose opportunities and create threat for the Co.
Correct Answer True
Your Answer True

True/False
Question Services can be stored in inventory.
Correct Answer False
Your Answer True

Select The Blank
Question ________ is a modern plant consisting of modules centered around a stage in the production process
Correct Answer Flotilla concept
Your Answer Flotilla concept

Multiple Choice Single Answer
Question It refers to formal and informal rules, regulations and procedures that complements the company structure
Correct Answer Systems
Your Answer Systems

Multiple Choice Single Answer
Question As a person acquires additional units of a product, the amount of satisfaction(each unit adds to total satisfaction), is less than the previous unit. This is called
Correct Answer Law of diminishing marginal utility
Your Answer Price elasticity of demand

Select The Blank
Question ________ of physical distribution activities increases it's productivity as well as of manufacturer.
Correct Answer Automation
Your Answer Generalisation

Multiple Choice Multiple Answer
Question Socio-cultural environment consists of
Correct Answer Social class , Culture
Your Answer Technology , Social class , Culture

Multiple Choice Single Answer
Question These are the elements of a plan that specify how objectives are to be achieved
Correct Answer Strategies
Your Answer Strategies

True/False
Question Demand is highly elastic for industrial goods
Correct Answer False
Your Answer True

True/False
Question Image building pricing objective reduces the price war among competitor.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question What are psychogenetic needs
Correct Answer Belonging , Recognition
Your Answer Belonging , Hunger , Thirst

Select The Blank
Question Japan's major productivity gains are the results of social changes brought about by ________
Correct Answer Statistical quality control
Your Answer Michael Porter's model for Industry Analysis

True/False
Question Change in company's strategy gives rise to problems necessitating a new structure to be made
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Market means:
Correct Answer People with desires , People with willingness and ability to buy , People become customer as they are authorised to buy
Your Answer People with willingness and ability to buy , People with desires , People with willingness to buy

True/False
Question Buyers are geographically concentrated in the consumer market.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question Money is invested by way of
Correct Answer Debt , Equity
Your Answer Debt , Risk , Equity

Select The Blank
Question A speciality product is ________ intensively distributed than a shopping product
Correct Answer Less
Your Answer High

Multiple Choice Multiple Answer
Question Commercial sources have following sources
Correct Answer Advertising , Packaging , Sales persons
Your Answer Advertising , Packaging , Mass media

Select The Blank
Question The factor of satisfaction and ________ motives are consistent in society
Correct Answer Profit
Your Answer Production

Multiple Choice Single Answer
Question It is the process of buying out the product developed by someone else
Correct Answer Acquisition
Your Answer Acquisition

Multiple Choice Multiple Answer
Question Trade promotions include
Correct Answer Push money allowance , Promotional allowance
Your Answer Push money allowance , Cash rebates , Promotional allowance

True/False
Question Distribution costs are low when intermediaries are used in the channel.
Correct Answer True
Your Answer True

True/False
Question "The customer is always right" is the spirit of marketing concept.
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

Experimental research One factor is constant and holding other factors Tests hypothesis about the relationship between dependent variables

Motivational research It analyses consumer motives Obtains data from respondents in person

Historical research Uses past experiences to find solutions Uses past experiences to find solutions

Survey research Obtains data from respondents in person It analyses consumer motives

Multiple Choice Single Answer
Question Put the stages of adoption process in order
Correct Answer Awareness, interest, evaluation, trial, adoption
Your Answer Awareness, interest, evaluation, trial, adoption

True/False
Question Augmented product includes the actual product plus any additional services such as maintenance, intallation etc.
Correct Answer True
Your Answer True

Select The Blank
Question ________ is a descriptive thought that a person holds about something
Correct Answer Belief
Your Answer Attitude

Multiple Choice Single Answer
Question This portfolio involves major capital investments which will result in either large pay offs or large losses
Correct Answer Big bets
Your Answer No-regret moves

Select The Blank
Question ________ is an important tool for planning and controlling the firm'a activities
Correct Answer Sales Forecast
Your Answer Sales Forecast

Multiple Choice Single Answer
Question New products enter the market and old customers make repeat purchase during which stage of product life cycle?
Correct Answer Growth
Your Answer Growth

Multiple Choice Multiple Answer
Question The external sources of Primary data are :
Correct Answer Retailer , Wholesaler , Libraries
Your Answer Company personnel , Retailer , Wholesaler

Match The Following
Question Correct Answer Your Answer

Demand elasticity Effect on price due to change in quantity demanded and revenue Price cut causes revenue to decrease

Law of demand More units are demanded at lower price More units are demanded at lower price

Change in demand More or less units are bought despite no change in price Increase in quantity demanded due to reduction in price

Change in quantity demanded Increase in quantity demanded due to reduction in price Effect on price due to change in quantity demanded and revenue

Multiple Choice Single Answer
Question The tool used for future decision making in 'True Ambiguity' scenario is
Correct Answer Non-linear dynamic model
Your Answer Non-linear dynamic model

Multiple Choice Multiple Answer
Question Limitations of Traditional cost accounting are
Correct Answer Assumes factory as an isolated entity , It measures only the cost of producing
Your Answer Assumes factory as an isolated entity , It measures only the cost of producing , It uses time as a unit of measure

Multiple Choice Multiple Answer
Question The tangible inputs in a business are
Correct Answer Capital , Machine
Your Answer Capital , Machine

Select The Blank
Question Modern Accounting uses ________ as a unit of measure
Correct Answer Time
Your Answer Time

Select The Blank
Question Major reason for success for new product is ________ product.
Correct Answer Superior
Your Answer Well advertised

Select The Blank
Question ________ allowance is used to communicate about the values of the product and special event
Correct Answer Promotion
Your Answer Cash

True/False
Question Style of a company are the patterns of actions taken by members of top management over a period of time
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Total cost includes :
Correct Answer Fixed cost , Variable cost
Your Answer Variable cost , Marginal cost

Multiple Choice Single Answer
Question It is an approach to cost reduction in which components are studied to determine if they can be made by cheaper methods of production
Correct Answer Product Value Analysis
Your Answer Cost Value Analysis

Multiple Choice Multiple Answer
Question The areas which become active after promotion budgets have been set and funds are allocated to promotion mix elements.
Correct Answer Sales management , Advertising
Your Answer Pricing , Sales promotion

HRM-21

2010-11-26T16:05:00.002+05:30

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question What are the elements of a quality control system?
Correct Answer A comparision of actual results with the standard. , A means of measurement of accomplishment , A means of standard.
Your Answer A comparision of actual results with the standard. , A means of measurement of accomplishment , A means of standard.

Multiple Choice Single Answer
Question Following a flexible working hours principle employees of one management institute have to work from 8.30AM to 2.30PM i.e. six hours a day. What is the first 2 hours at work established as where the employees may choose for doing their class work?
Correct Answer Flexible band
Your Answer Flexible band

True/False
Question As per the Human Developent balance sheet, 1997, 45 million children were out of promary school in 1995
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

Concept suggested by Elliot Jecques. It takes into account the various key factors that will tell the overall performance of a job. It takes into account the various key factors that will tell the overall performance of a job.

Job Factors enumerated as : Effort, responsibility, skill, working conditions Effort, responsibility, skill, working conditions

Wage survey : It places all evaluated jobs according to point in terms of money. It places all evaluated jobs according to point in terms of money.

Designing wage structure : Similar jobs are grouped and treated as a job class. Similar jobs are grouped and treated as a job class.

Multiple Choice Multiple Answer
Question What are the needs for Quality Audit?
Correct Answer It provides a benchmarkas to the performance of the quality system. , It constitutes a permanent record of the progress in achieving the goals of quality. , It facilitates and encourages supplier quality certificationsystems.
Your Answer It provides a benchmarkas to the performance of the quality system. , It constitutes a permanent record of the progress in achieving the goals of quality. , It facilitates and encourages supplier quality certificationsystems.

Multiple Choice Single Answer
Question Name the bank which was one of the earliest organisations in India to try Sensitivity training based interventions in the 60's :
Correct Answer State Bank of India
Your Answer State Bank of India

Multiple Choice Multiple Answer
Question Name the appropriate method for forecasting demand which will be best suited to organisation:
Correct Answer Time frame , Resources available
Your Answer Time frame , Resources available

True/False
Question The process of 360 Degree appraisal is broken into two stages - planning, implementation.
Correct Answer False
Your Answer False

Select The Blank
Question ________ is the example of the balanced score card applications in some companies.
Correct Answer AT & T
Your Answer AT & T

Multiple Choice Single Answer
Question What is it that can be defined as a written record of the duties, responsibilities and conditions of job.
Correct Answer Job discription
Your Answer Job discription

Multiple Choice Single Answer
Question Which system emphasis a lot on the need to motivate people
Correct Answer Human Resourse Development
Your Answer Human Resourse Development

Multiple Choice Single Answer
Question What is concerned with developing a pool of candidates in line with the human resources plan
Correct Answer Recruitment
Your Answer Recruitment

Multiple Choice Single Answer
Question In an employees organisation the flow of decisions from the President / Working President flows to -
Correct Answer General Secretary
Your Answer President / Secretary & Craft / Unit level Union

Select The Blank
Question The________ can be made using a checklist of questions
Correct Answer Observation
Your Answer Observation

Multiple Choice Single Answer
Question One of the importance of HRD is
Correct Answer Role clarity
Your Answer Role clarity

Select The Blank
Question Large recruitment ________ problematic and vice-versa.
Correct Answer Less
Your Answer Less

Multiple Choice Multiple Answer
Question Under the 'Point rating system' name the important steps mentioned:
Correct Answer Construction of the yardsticks , Wage survey , Designing wage structure.
Your Answer Designing wage structure. , Construction of the yardsticks , Wage survey

Multiple Choice Single Answer
Question The audit has forced which level of Management to share their plans across their organisation resulting in increased involvement of employees
Correct Answer Top
Your Answer Top

Multiple Choice Single Answer
Question HR managers to gurantee their viability need to think themselves as -
Correct Answer Strategic partners
Your Answer Strategic partners

True/False
Question Representatives of the consumers association besides the representatives of employees & employers have to participate in the meeting of collective bargaing
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question List the measures to overcome the HRD problems in India
Correct Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economic development , People to practice religious tolerance
Your Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economic development , People to practice religious tolerance

True/False
Question A major beneficiary of liberalization and consequently competition not been the consumer ….. But the inustry
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Under HRD, name the factors that act as motivating forces
Correct Answer Job enrichment , Informal organisation , Participative management
Your Answer Job enrichment , Informal organisation , Participative management

Multiple Choice Multiple Answer
Question What are the casues for unsound functioning of Indian Tarde unions?
Correct Answer Multilpe unions , Category wise unions , Intra & inter union rivalry
Your Answer Multilpe unions , Category wise unions , Intra & inter union rivalry

Multiple Choice Multiple Answer
Question Leadership is difficult to define but easy to appreciate. Name some of the leadership qualities.
Correct Answer Personal Integrity , Technical ability , Motivator
Your Answer Personal Integrity , Technical ability , Motivator

Multiple Choice Single Answer
Question Name the type of questions hindering communication
Correct Answer Testing
Your Answer Testing

Select The Blank
Question The problem and challenges of continous improvement can be effectively tackled by taking advantage of ________.
Correct Answer Synergy of teams
Your Answer Synergy of teams

True/False
Question The human resource department should move out from routine transactional activities and let IT take care of their activities.
Correct Answer True
Your Answer True

Select The Blank
Question HRD means competence building, commitment building, and ________ building.
Correct Answer culture
Your Answer culture

True/False
Question An employee sponsor, the HR manager plays an integral role in organisational success.
Correct Answer True
Your Answer True

True/False
Question Establishment of trade unions by workers in small industries is not common
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question What is the primary objective behind SSL?
Correct Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.
Your Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.

True/False
Question An urgency motivation can be explained by a situation where dynamic profitable organisations foresee a crisis and initiate a radical transformation by breaking status barriers & restructuring organisational relationships.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Participation of Mgmt in federations & unions at all levels helps to -
Correct Answer Strength the trade union movement , maintain Industrial harmony , Develop sound human relations
Your Answer Strength the trade union movement , maintain Industrial harmony , Develop sound human relations

Multiple Choice Multiple Answer
Question In order to attain the support of Line Managers many organisations have formulated Training Committees or Management Development Committee, membership consists of -
Correct Answer Mostly of Line Managers , The Chief Executive or a very senior managers take up the role of Chairman , Training Managers is the member-Secretary in such committee.
Your Answer Mostly of Line Managers , The Chief Executive or a very senior managers take up the role of Chairman , Training Managers is the member-Secretary in such committee.

Multiple Choice Single Answer
Question When do managers lose faith in the fairness of the top management.
Correct Answer Promoting from outside
Your Answer Promoting from outside

Select The Blank
Question ________ is a difficult exercise, therefore it should be done with care.
Correct Answer Potential appraisal
Your Answer Potential appraisal

Select The Blank
Question In the Development Grade Method of career planning the selected staff for this grade would remain there only for ________ years
Correct Answer two
Your Answer two

Multiple Choice Multiple Answer
Question What are the main issues stressed out throughout the workshop?
Correct Answer Openness to feedback , Developmental attitude
Your Answer Openness to feedback , Developmental attitude , Organisational attitude

Select The Blank
Question Most HRD audit are due to failures of ________.
Correct Answer Implementation
Your Answer Implementation

True/False
Question Organizations gear most of their management succession activities to the immediate past.
Correct Answer False
Your Answer False

Select The Blank
Question ________ is route to be followed in order to realise vision and overall purpose.
Correct Answer Strategy
Your Answer Strategy

Select The Blank
Question Factor comparison method is regarded as ________ method
Correct Answer complex
Your Answer complex

Multiple Choice Single Answer
Question The differences in which kind of faiths among the people is hurdle in the HRD
Correct Answer Religious
Your Answer Religious

Multiple Choice Single Answer
Question Self-questionnaires is to be filled by whom?
Correct Answer Participant
Your Answer Participant

Multiple Choice Single Answer
Question What is the concept of groups of employees working towards different goals with little knowledge of other functions or understanding of overall goals of the organisation?
Correct Answer Compartmentalisation
Your Answer Compartmentalisation

HRM-20

2010-11-26T16:04:00.006+05:30

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False
Question Successful HR departments will focus on motivational performance .
Correct Answer False
Your Answer False

True/False
Question Under point method, common factors to all the jobs are identified.
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

The monitoring stage The firm checks the new system against strategy. The firm checks the new system against strategy.

The clarification stage The firm identifies and confirms the overall business direction. The firm identifies and confirms the overall business direction.

The assessment stage The firm calculates the cost of investment on the human capital and the value placed by employees on this investment. The firm calculates the cost of investment on the human capital and the value placed by employees on this investment.

The design stage The firm plans the proposed changes into practice. The firm plans the proposed changes into practice.

True/False
Question The Asian Institute of Management have introduced a unique course called "Managerial Walkabout". The idea of the course came from Prof. M. Gibbons of Simon Fraser University, British Columbia.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Which of the following statements defines Dr. Joseph Juran's philosophy on TQM -
Correct Answer 80% of all quality problems originate from poor management.
Your Answer 80% of all quality problems originate from poor management.

Select The Blank
Question ________ and retaintion of qualified employees is a common goal shared by many employers.
Correct Answer Recruitment
Your Answer Recruitment

Multiple Choice Multiple Answer
Question The traditional methods of performance appraisal lay emphasis on the ratings of individual's personality traits such as -
Correct Answer Initiative , Drive , Creativity
Your Answer Initiative , Drive , Creativity

True/False
Question The job falling under the same grade get different wage scale.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Name the appropriate method for forecasting demand which will be best suited to organisation:
Correct Answer Time frame , Resources available
Your Answer Time frame , Resources available , Stability

Multiple Choice Multiple Answer
Question What are the published literature of the company which help in assessing the strengths and weakness of HRD
Correct Answer Manual reports , Marked Handouts , Personal Manual
Your Answer Manual reports , Marked Handouts , Newspaper

Match The Following
Question Correct Answer Your Answer

Job analysis It is one of the job evaluation process which finds out relevant facts. It is one of the job evaluation process which finds out relevant facts.

Non-quantitative job evaluation category. Simple ranking and grading are palced under such category. Simple ranking and grading are palced under such category.

Quantitative job evaluation Point system and factor comparison methods are placed under such category. Point system and factor comparison methods are placed under such category.

The beneficiaries to business firms by job evaluation It enables Cos. to get data in local wage surveys to establish job classification. It enables Cos. to get data in local wage surveys to establish job classification.

Multiple Choice Multiple Answer
Question Mention the objectives of Job evaluation
Correct Answer To maintain complete descriptopn of each occupation in the entire plant , To promote accurate consideration of all employees for advancement and transfer , To promote information for work organisation, employees section etc.
Your Answer To maintain complete descriptopn of each occupation in the entire plant , To promote accurate consideration of all employees for advancement and transfer , To promote information for work organisation, employees section etc.

Multiple Choice Multiple Answer
Question What are the objectives of inspection?
Correct Answer Removing defects , Consumer satisfaction , Quality product
Your Answer Removing defects , Consumer satisfaction , Quality product

Multiple Choice Multiple Answer
Question Name the process of 360 degree appraisal which can be broken into three stages or levels -
Correct Answer Planning , Implementation , Result
Your Answer Planning , Implementation , Result

Multiple Choice Single Answer
Question At a certain stage the upword mobility stops for many employees.This phenomenon ideally takes place around the age of
Correct Answer 40
Your Answer 40

True/False
Question The main focus of attention today is the employee.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question Through the BPR Programme an experience a sense of ownership in a company only if the organisation believes in :
Correct Answer Caring ( honest & open communication & mutual support) , Sharing (with teams having a common objectives) , Daring (encouraging enterpreneuial adaptation capabilities)
Your Answer Caring ( honest & open communication & mutual support) , Sharing (with teams having a common objectives) , Daring (encouraging enterpreneuial adaptation capabilities)

Multiple Choice Single Answer
Question What is an essential ingredient for a successful benchmarking programme?
Correct Answer Focus on critical success factors.
Your Answer To identify appropriate internal & external benchmarking.

Select The Blank
Question ________ means every employee is an active participant in goal attainment.
Correct Answer Employee involerment
Your Answer Employee involerment

Multiple Choice Single Answer
Question Name the technique used by the point system and factor comparison system to list the job.
Correct Answer Quantitative
Your Answer Quantitative

Multiple Choice Single Answer
Question What is the primary objective behind SSL?
Correct Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.
Your Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.

Multiple Choice Single Answer
Question Name the situation where a person takes the necessary steps at the right moment of time
Correct Answer Action
Your Answer Action

Select The Blank
Question Federation & union at all levels are managed on the lines of management of ________
Correct Answer A political body
Your Answer A political body

True/False
Question Majority of the disputes in industries are related to the problem of wages, salaries & benefits
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Experience has shown HRD audit has tremendous impact on business in areas like:
Correct Answer strategic Planning , role clarity , Streamlining practices
Your Answer strategic Planning , role clarity , Streamlining practices

Multiple Choice Single Answer
Question At a certain stage the upword mobility stops for many employees. This is inescapable in view of pyramid organisation structure. This phenomenon is called :
Correct Answer Plateauing
Your Answer Plateauing

Multiple Choice Multiple Answer
Question Training programmes conducted by dividing the total group of participants into teams who are assigned to complete the task within a time limit are called -
Correct Answer SSL Technology , Grid Seminars
Your Answer SSL Technology , Grid Seminars

Multiple Choice Single Answer
Question The TQM philosophy was evolved or theorised by -
Correct Answer Demming
Your Answer Demming

Select The Blank
Question ________ is indicated by work effort and it should be continuous.
Correct Answer Commitment
Your Answer Commitment

Multiple Choice Multiple Answer
Question Leadership is difficult to define but easy to appreciate. Name some of the leadership qualities.
Correct Answer Personal Integrity , Technical ability , Motivator
Your Answer Personal Integrity , Technical ability , Motivator

Multiple Choice Single Answer
Question Why is it that management should take extra care while framing personnel policies, especially where an employees organisation does exist?
Correct Answer Federations are eveready to challenge management action, particularly with respect to promotions, transfers, seniority
Your Answer Federations are eveready to challenge management action, particularly with respect to promotions, transfers, seniority

Multiple Choice Single Answer
Question The concept of quality control as a distinct discipline emerged in the United States in the early -
Correct Answer 1920's
Your Answer 1920's

True/False
Question The process of 360 Degree appraisal is broken into two stages - planning, implementation.
Correct Answer False
Your Answer False

Select The Blank
Question In some cases, individual and group interviews are substituted by ________
Correct Answer LSIP
Your Answer LSIP

Multiple Choice Single Answer
Question During the pre-reform period what was the industrial growth during the 1950-60 period essentially
Correct Answer 7% to 9%
Your Answer 7% to 9%

Multiple Choice Multiple Answer
Question Besides rasing prices, consumers are also victmized by the producess & trades by way of
Correct Answer adulteration , poisoning , under weightage
Your Answer adulteration , poisoning , under weightage

True/False
Question Federation & unions at few levels are managed on the lines of management of a political body
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question The role of which manager must parallel the needs of his changing organisation.
Correct Answer HR
Your Answer HR

True/False
Question When individual job description and grade description do not match well, the evaluators classify the job using their subjective judgement.
Correct Answer True
Your Answer True

Select The Blank
Question ________ is a difficult exercise, therefore it should be done with care.
Correct Answer Potential appraisal
Your Answer Performance appraisal

Select The Blank
Question Expenses incurred by a firm on recruitment , training & devlopment of employees are treated as ________
Correct Answer Current costs
Your Answer Current costs

True/False
Question Factor comparison system consists of selection of key jobs.
Correct Answer True
Your Answer True

True/False
Question The degree to which an individual possess the innate quality of breath of mind is the most direct indication of the individual's ultimate potential.
Correct Answer True
Your Answer True

Select The Blank
Question Business re-engineering often shift the power base, changing the 'command - and - control' approach to ________.
Correct Answer 'Mobilised -and - enable'
Your Answer 'Mobilised -and - enable'

Multiple Choice Single Answer
Question In the career development cycle, which stage ideally starts when a new emploee joins an organisation and finds a big gap between what the ideal organisation should be and what it is?
Correct Answer Exporatory stage
Your Answer Exporatory stage

True/False
Question In the orientation phase, all participants are to submit a list of appraisers by whom they would like to be assessed.
Correct Answer True
Your Answer True

Select The Blank
Question A strategy based on superior service is very powerful as the ________ is high
Correct Answer value added
Your Answer value added

HRM-19

2010-11-26T16:04:00.002+05:30

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question Name the various steps considered under Factor comparision system:
Correct Answer Allocation of correct rate to each key job , Selection of job characteristics , Determination of correct rates of key jobs
Your Answer Determination of correct rates of key jobs , Allocation of correct rate to each key job , Selection of job characteristics

Select The Blank
Question HRD ________ is in methodology of evaluating various elements of HRD .
Correct Answer Audit
Your Answer Audit

True/False
Question In the Grid Seminars, stress is laid on teaching.
Correct Answer False
Your Answer False

Select The Blank
Question Under Voluntary retirement scheme income tax benefits for employees who have accepted the scheme are however , valid only for payouts of upto ________
Correct Answer Rs. 5 lakh
Your Answer Rs. 5 lakh

Multiple Choice Multiple Answer
Question What are the main issues stressed out throughout the workshop?
Correct Answer Openness to feedback , Developmental attitude
Your Answer Openness to feedback , Developmental attitude

Multiple Choice Single Answer
Question Federations may invite the management's representatives to participate in working committee meetings. Who would the unions at Plant level / Shop level essentially invite?
Correct Answer Representatives from line & personnel department.
Your Answer Representatives from line & personnel department.

Multiple Choice Single Answer
Question Self-questionnaires is to be filled by whom?
Correct Answer Participant
Your Answer Participant

Multiple Choice Single Answer
Question In the stage of career development cycle which out of the following approach should be adopted to bridge the gap? Alternatives for the training should include a -
Correct Answer "Swim or Sink approach"
Your Answer "Swim or Sink approach"

True/False
Question Organizations gear most of their management succession activities to the immediate past.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question What is the programme of allowing flexibility in handling the type of work in various departments of the organisation in a systematic way be the employee during his tenure of employment in an organisation?
Correct Answer Flexi work
Your Answer Flexi work

True/False
Question Employees feel frustrated due to low specialisation in the work
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

Need for HRD Audit It attempts to find out the future HRD needs of the company after assessing the current HRD activities & inputs It is a comprehensive evaluation of the current HRD strategies structure, systems styles and skills in the business plans of a company

Limitation of HRD Audit It does not give evaluation of individuals but focuses on unit and systems. It does not give evaluation of individuals but focuses on unit and systems.

Definition of HRD Audit It is a comprehensive evaluation of the current HRD strategies structure, systems styles and skills in the business plans of a company It attempts to find out the future HRD needs of the company after assessing the current HRD activities & inputs

Role of HRD Audit in business improvement It helps in changes in the styles of the top management It helps in changes in the styles of the top management

True/False
Question Implementation level deals with the actual conduct of the appraisal process.
Correct Answer True
Your Answer True

True/False
Question It is very easy to write grade description, as the number of jobs increases.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Name the method where common factors to all the jobs are identified.
Correct Answer Point
Your Answer Point

Select The Blank
Question One of the feature HRD goals are, ________ is a perishable commodity
Correct Answer Labour
Your Answer Labour

Select The Blank
Question The factors coming under Discipline & Attendance are Time keeping and ________.
Correct Answer Obedience
Your Answer Punctuality

Select The Blank
Question Some organisations use ________ & committee management as techniques of training & devlopment for flexitime systems
Correct Answer Job rotation
Your Answer Job rotation

Multiple Choice Single Answer
Question Name one of the components / elements of the flow of decisions in the employees organisation as a bid to increase union member loyalty :
Correct Answer Providing wrong information about management
Your Answer Providing wrong information about management

Multiple Choice Single Answer
Question What is it that good HR practices can build?
Correct Answer Competencies
Your Answer Competencies

Select The Blank
Question ________ means providing the employee with necessary tools & authority to overcome obstacles to achieving goals.
Correct Answer Employee empowerment
Your Answer Employee empowerment

True/False
Question If the assessee is transferred after Feb. the immediate superior will complete the appraisal as at 31st Aug.
Correct Answer False
Your Answer False

True/False
Question Giving a business group exposure when the boss goes on long leave, or long training etc is a good mechanism of career planning
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question Every HRD system developed by an organisation should be based on the following elements of HRM. Those are:
Correct Answer Suitable compensation plan , Selection of the right people , Good performance appraisal system
Your Answer Suitable compensation plan , Selection of the right people , Good performance appraisal system

Multiple Choice Single Answer
Question Five main phases make up the process of the feedback exercise, name the PHASE 4-
Correct Answer Data feeding Reports & Analysis
Your Answer Data feeding Reports & Analysis

True/False
Question Through consumers participation in management, consumer will lose their rights through served technique
Correct Answer False
Your Answer False

Select The Blank
Question In no phase of business life is ________ as important as in making promotion decesions.
Correct Answer Integrity
Your Answer Integrity

Multiple Choice Single Answer
Question The capacity to take considerable responsibility, ability to influence and control others and skills in problem solving primarily show :
Correct Answer Managerial competence
Your Answer Managerial competence

Select The Blank
Question ________ are issued to the employees to be a shareholders in the company.
Correct Answer ESOP
Your Answer ESOP

Multiple Choice Multiple Answer
Question Name the two facters which lead people to work:
Correct Answer Economic , Motivation
Your Answer Economic , Motivation

True/False
Question Performance appraisals can not be fair unless the appraiser is clear in his mind about the job requirements.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question What are the common features of a managerial walkabouts?
Correct Answer The period of the walkabout is sufficiently long. , The student is left on his own to successfully complete his walkabout. , Performance is judged only on the basis of the final result obtained.
Your Answer The period of the walkabout is sufficiently long. , The student is left on his own to successfully complete his walkabout. , Performance is judged only on the basis of the final result obtained.

Multiple Choice Multiple Answer
Question Name the three performance counselling phase.-
Correct Answer Rapport building , Exploration , Action Planning
Your Answer Rapport building , Exploration , Action Planning

Select The Blank
Question Companies can offer the option only to employees who are above ________ years of age or have served with the company for 10 years.
Correct Answer 40
Your Answer 40

Multiple Choice Multiple Answer
Question List the measures to overcome the HRD problems in India
Correct Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economic development , People to practice religious tolerance
Your Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economic development , People to practice religious tolerance

Multiple Choice Multiple Answer
Question The concept of 'quality' underwent numerous refinements, which out of the following pioneered such refinements?
Correct Answer Deming , Shewhart , Juran
Your Answer Deming , Shewhart , Juran

Multiple Choice Multiple Answer
Question Under HRD, name the factors that act as motivating forces
Correct Answer Job enrichment , Informal organisation , Participative management
Your Answer Employee enrichment , Job enrichment , Participative management

Multiple Choice Multiple Answer
Question What are the action steps for effective Benchmarking?
Correct Answer Identifying the human resources related areas to be benchmarked. , Prepare a report that documents the processes, functions, its extent & result areas , Understand why such a study is being conducted
Your Answer Identifying the human resources related areas to be benchmarked. , Prepare a report that documents the processes, functions, its extent & result areas , Understand why such a study is being conducted

Multiple Choice Multiple Answer
Question What is the need for HRA?
Correct Answer No information about organisation human resource is available to manager in conventional accounting' , the measure of the income which are provided in conventional statements do not accurately reflect the level of business performance , if the value of human resources is not duly reported in the P&L A/c & balance sheet impact of mgt decision of human asset can not be gauged
Your Answer No information about organisation human resource is available to manager in conventional accounting' , the measure of the income which are provided in conventional statements do not accurately reflect the level of business performance , if the value of human resources is not duly reported in the P&L A/c & balance sheet impact of mgt decision of human asset can not be gauged

Multiple Choice Single Answer
Question The audit has forced which level of Management to share their plans across their organisation resulting in increased involvement of employees
Correct Answer Top
Your Answer Top

Multiple Choice Multiple Answer
Question Some organisations have successfully experimented with foreign assignment in the career path model. What are the benefits of this form of assignment?
Correct Answer The individual is tested in an alien environment , He is trained to see the business in a globle context , Lack of opportunity in our country dosen't come in the way of career progression
Your Answer The individual is tested in an alien environment , He is trained to see the business in a globle context , Lack of opportunity in our country dosen't come in the way of career progression

Multiple Choice Single Answer
Question On what grounds are training sessions normally criticised?
Correct Answer Trainers conduct the programme on the basis of what they know rather than what the trainees need
Your Answer Trainers conduct the programme on the basis of what they know rather than what the trainees need

Multiple Choice Single Answer
Question The questionnaire has over 250 items and requires about how may minutes to complete
Correct Answer 90 minutes
Your Answer 90 minutes

Select The Blank
Question ________ assignment can also be recommended for career development.
Correct Answer Rotational
Your Answer Rotational

True/False
Question True / False
Correct Answer True
Your Answer True

Select The Blank
Question ________ is route to be followed in order to realise vision and overall purpose.
Correct Answer Strategy
Your Answer Strategy

Match The Following
Question Correct Answer Your Answer

"Working on your liabilities" Life long mission Life long mission

Assignment to some important task force or committee Offsetting Plateauing effect Offsetting Plateauing effect

Need-opportunity Alignment Crucial role played by HRD Crucial role played by HRD

Continued self development A leadership quality A leadership quality

HRM-18

2010-11-26T16:03:00.003+05:30

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank
Question Employer has to pay ________ of the basic wages to the employees during the lay off period
Correct Answer 0.5
Your Answer 0.5

Select The Blank
Question No worker employed in any industry who has been in continuous service for more than ________ , can be retrenched until prior permission from the govt. to retrench in undertakings employing more than 100 people
Correct Answer 1 year
Your Answer 1 year

Multiple Choice Multiple Answer
Question Some organisations have successfully experimented with foreign assignment in the career path model. What are the benefits of this form of assignment?
Correct Answer The individual is tested in an alien environment , He is trained to see the business in a globle context , Lack of opportunity in our country dosen't come in the way of career progression
Your Answer The individual is tested in an alien environment , He is trained to see the business in a globle context , To get a feel for different environment and culture

Select The Blank
Question ________ leads to conflict between various departments is a functional organisation
Correct Answer The lack of appreciation for the constraints of other department
Your Answer The lack of appreciation for the constraints of other department

True/False
Question Performance development plan is set for the employee by his immediate boss.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question The 'Zero defects' concept emphasizing adherence to quality requirements and employee motivation was prompted by -
Correct Answer Crosby
Your Answer Shewhart

Multiple Choice Multiple Answer
Question Despite what problems faced, India managed to implement economic restructing?
Correct Answer inbalanced wealth distribution , inefficient services , clootic political scenario
Your Answer reduadont brueaoracy , inefficient services , clootic political scenario

Select The Blank
Question ________ of more than 1500 managers in Dr. Odiorne's study were found to be in the Work Horse category
Correct Answer 0.79
Your Answer 0.79

Multiple Choice Single Answer
Question The capacity to take considerable responsibility, ability to influence and control others and skills in problem solving primarily show :
Correct Answer Managerial competence
Your Answer Managerial competence

Select The Blank
Question The national renewal fund is administered by the department of industrial development. The NRF was proposed to have a corpus of ________ which would be contributed from budgetory support
Correct Answer Rs. 2000 crores
Your Answer Rs. 2000 crores

True/False
Question Employees feel frustrated due to low specialisation in the work
Correct Answer True
Your Answer False

True/False
Question The Asian Institute of Management have introduced a unique course called "Managerial Walkabout". The idea of the course came from Prof. M. Gibbons of Simon Fraser University, British Columbia.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question In the same organisation, with the new policy, what is the policy if the assessor is transferred from his/her job after Feb.
Correct Answer He/She will complete the appraisal of those reporting to him/her & proceed on transfer
Your Answer The appraisal will be done by the new incumbent in the position as at 31st Aug.

Multiple Choice Multiple Answer
Question Mention the objectives of Job evaluation
Correct Answer To maintain complete descriptopn of each occupation in the entire plant , To promote accurate consideration of all employees for advancement and transfer , To promote information for work organisation, employees section etc.
Your Answer To promote accurate consideration of all employees for advancement and transfer , To promote information for work organisation, employees section etc. , To ensure that like wages are paid to all qualified employees on unlike work.

Multiple Choice Multiple Answer
Question HRD process variable include -
Correct Answer Role clarity , Work planning , Better communication
Your Answer Role clarity , System development , Work planning

Multiple Choice Multiple Answer
Question Name the factors which come under ' Work Planning' that is component systems of HRD:
Correct Answer Performance appraisal , Role analysis , Contextual analysis
Your Answer Potential appraisals , Performance appraisal , Role analysis

Multiple Choice Single Answer
Question During the pre-reform period what was the industrial growth during the 1950-60 period essentially
Correct Answer 7% to 9%
Your Answer 6.5% to 8.0%

Multiple Choice Multiple Answer
Question The traditional methods of performance appraisal lay emphasis on the ratings of individual's personality traits such as -
Correct Answer Initiative , Drive , Creativity
Your Answer Initiative , Drive , Creativity

Multiple Choice Single Answer
Question When was the first attempt made to move a change in policies regarding business, licenses & permits operating in India
Correct Answer Mid 80's
Your Answer Mid 80's

Multiple Choice Single Answer
Question What is step1 / phase1 of a 360 degree Feedback approach?
Correct Answer Orientation
Your Answer Orientation

Select The Blank
Question ________ of managers assessed in the same study were positioned in the "Stars" category.
Correct Answer 0.15
Your Answer 0.12

Multiple Choice Single Answer
Question Name one of the steps to design a performance appraisal plan.
Correct Answer Establish performance standards
Your Answer Establish performance standards

Multiple Choice Single Answer
Question In the career development cycle, which stage ideally starts when a new emploee joins an organisation and finds a big gap between what the ideal organisation should be and what it is?
Correct Answer Exporatory stage
Your Answer Stage of disharmony

Multiple Choice Single Answer
Question Name the process which is continous and stops only when the organisation ceases to exist
Correct Answer Hiring
Your Answer Hiring

Select The Blank
Question The role of the organisation in career planning is to introduce & strengthen systems to ensure ________ of employees
Correct Answer Career Progression
Your Answer Development

Multiple Choice Multiple Answer
Question Some questions that every corporation needs to address are as follows:-
Correct Answer How well are HR practices linked to business goals , Are good HR practices & HRD systems & processed being designed , Are the systems internally sound consistent & relevant
Your Answer Are good HR practices & HRD systems & processed being designed , Are the systems internally sound consistent & relevant , Are the systems externally sound consistent & relevant

Multiple Choice Multiple Answer
Question Leadership is difficult to define but easy to appreciate. Name some of the leadership qualities.
Correct Answer Personal Integrity , Technical ability , Motivator
Your Answer Personal Integrity , Technical ability , Motivator

Match The Following
Question Correct Answer Your Answer

Job knowledge defined in Appraisal form Ability to consider the extent and depth of demonstrated technical and professional competence. Ability to consider the extent and depth of demonstrated technical and professional competence.

Decision - making defined in the appraisal form Ability to analyse relevant facts, evaluate various alternatives. Ability to analyse completion of the factual data

Communicating defined in the appraisal form Ability to consider clarity and precision of verbal and written expression of ideas and feelings. Ability to marshal and analyse relevant data anticipate eventualities.

Multiple Choice Multiple Answer
Question Succession planning is done in three time frames, those are-
Correct Answer Immediate , Intermediate , Long range
Your Answer Intermediate , Long range , Short range

True/False
Question HRD audit can give significant inputs about existing stage of accountability of employees.
Correct Answer True
Your Answer True

True/False
Question Increased acceptance of feedback appraisal system is that as large no. of managers work with wide range of other people, it becomes difficult for a single manager to accurately assess their contribution.
Correct Answer True
Your Answer True

True/False
Question If the assessee is transferred after Feb. the immediate superior will complete the appraisal as at 31st Aug.
Correct Answer False
Your Answer True

Select The Blank
Question In the interview method of training-need identification interviews must clearly distinguish between immediate training needs to improve present performance & ________.
Correct Answer Development needs for growth
Your Answer Development needs for growth

Multiple Choice Single Answer
Question After which stage many good organisation in India have entered a competitive phase
Correct Answer Liberalisation
Your Answer Liberalisation

Multiple Choice Single Answer
Question Name the method where common factors to all the jobs are identified.
Correct Answer Point
Your Answer Point

True/False
Question Human resource Audit is full-fledged methodology to bring about a change.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question How can the limitations/ misgivings of management participation in employees organisations be overcome ?
Correct Answer by gaining the confidence of union leaders from the initail stages , managements should educate the members about the concept & value in strenghening union functioning , minimising misunderstandings
Your Answer by gaining the confidence of union leaders from the initail stages , managements should educate the members about the concept & value in strenghening union functioning , minimising misunderstandings

Multiple Choice Multiple Answer
Question 360 - Degree Appraisal is to get a broad assessment of an individual from different sources, following factors need to be watched at this stage -
Correct Answer Individual learning , Organisational learning , Improved Individual behaviour
Your Answer Individual learning , Organisational learning , Improved Individual behaviour

Multiple Choice Single Answer
Question What is that describes the duties of the job, authority relationship, skills requirement, conditions of work etc.
Correct Answer Job analysis
Your Answer Job evaluation

Multiple Choice Multiple Answer
Question Ranking system measures each job in comparison with other jobs in terms of the relative importance of the following factors:
Correct Answer Supervision & leadership , Co-operation & association outside the line of authority , Probability & consequences of errors
Your Answer Supervision & leadership , Leadership & management , Co-operation & association outside the line of authority

Multiple Choice Single Answer
Question The anchor for an individual who is attached to an organisation or a location rather than to work is essentially termed :
Correct Answer Search for security
Your Answer Freedom or Independence

True/False
Question Off-line quality control consists of all control activities that are conducted externally to the production system.
Correct Answer True
Your Answer True

True/False
Question Employees at present need more freedom & autonomy in doing the work
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Which pay is one of the most crucial pay given to the employee & also shown in the pay structure.
Correct Answer Performance
Your Answer Performance

True/False
Question Workers and trade unions never praticipate in the management of human resources
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Whose study provides that one create appropriate HRD climate only through good practices.
Correct Answer Abraham
Your Answer Abraham

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank
Question Employer has to pay ________ of the basic wages to the employees during the lay off period
Correct Answer 0.5
Your Answer 0.5

Select The Blank
Question No worker employed in any industry who has been in continuous service for more than ________ , can be retrenched until prior permission from the govt. to retrench in undertakings employing more than 100 people
Correct Answer 1 year
Your Answer 1 year

Multiple Choice Multiple Answer
Question Some organisations have successfully experimented with foreign assignment in the career path model. What are the benefits of this form of assignment?
Correct Answer The individual is tested in an alien environment , He is trained to see the business in a globle context , Lack of opportunity in our country dosen't come in the way of career progression
Your Answer The individual is tested in an alien environment , He is trained to see the business in a globle context , To get a feel for different environment and culture

Select The Blank
Question ________ leads to conflict between various departments is a functional organisation
Correct Answer The lack of appreciation for the constraints of other department
Your Answer The lack of appreciation for the constraints of other department

True/False
Question Performance development plan is set for the employee by his immediate boss.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question The 'Zero defects' concept emphasizing adherence to quality requirements and employee motivation was prompted by -
Correct Answer Crosby
Your Answer Shewhart

Multiple Choice Multiple Answer
Question Despite what problems faced, India managed to implement economic restructing?
Correct Answer inbalanced wealth distribution , inefficient services , clootic political scenario
Your Answer reduadont brueaoracy , inefficient services , clootic political scenario

Select The Blank
Question ________ of more than 1500 managers in Dr. Odiorne's study were found to be in the Work Horse category
Correct Answer 0.79
Your Answer 0.79

Multiple Choice Single Answer
Question The capacity to take considerable responsibility, ability to influence and control others and skills in problem solving primarily show :
Correct Answer Managerial competence
Your Answer Managerial competence

Select The Blank
Question The national renewal fund is administered by the department of industrial development. The NRF was proposed to have a corpus of ________ which would be contributed from budgetory support
Correct Answer Rs. 2000 crores
Your Answer Rs. 2000 crores

True/False
Question Employees feel frustrated due to low specialisation in the work
Correct Answer True
Your Answer False

True/False
Question The Asian Institute of Management have introduced a unique course called "Managerial Walkabout". The idea of the course came from Prof. M. Gibbons of Simon Fraser University, British Columbia.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question In the same organisation, with the new policy, what is the policy if the assessor is transferred from his/her job after Feb.
Correct Answer He/She will complete the appraisal of those reporting to him/her & proceed on transfer
Your Answer The appraisal will be done by the new incumbent in the position as at 31st Aug.

Multiple Choice Multiple Answer
Question Mention the objectives of Job evaluation
Correct Answer To maintain complete descriptopn of each occupation in the entire plant , To promote accurate consideration of all employees for advancement and transfer , To promote information for work organisation, employees section etc.
Your Answer To promote accurate consideration of all employees for advancement and transfer , To promote information for work organisation, employees section etc. , To ensure that like wages are paid to all qualified employees on unlike work.

Multiple Choice Multiple Answer
Question HRD process variable include -
Correct Answer Role clarity , Work planning , Better communication
Your Answer Role clarity , System development , Work planning

Multiple Choice Multiple Answer
Question Name the factors which come under ' Work Planning' that is component systems of HRD:
Correct Answer Performance appraisal , Role analysis , Contextual analysis
Your Answer Potential appraisals , Performance appraisal , Role analysis

Multiple Choice Single Answer
Question During the pre-reform period what was the industrial growth during the 1950-60 period essentially
Correct Answer 7% to 9%
Your Answer 6.5% to 8.0%

Multiple Choice Multiple Answer
Question The traditional methods of performance appraisal lay emphasis on the ratings of individual's personality traits such as -
Correct Answer Initiative , Drive , Creativity
Your Answer Initiative , Drive , Creativity

Multiple Choice Single Answer
Question When was the first attempt made to move a change in policies regarding business, licenses & permits operating in India
Correct Answer Mid 80's
Your Answer Mid 80's

Multiple Choice Single Answer
Question What is step1 / phase1 of a 360 degree Feedback approach?
Correct Answer Orientation
Your Answer Orientation

Select The Blank
Question ________ of managers assessed in the same study were positioned in the "Stars" category.
Correct Answer 0.15
Your Answer 0.12

Multiple Choice Single Answer
Question Name one of the steps to design a performance appraisal plan.
Correct Answer Establish performance standards
Your Answer Establish performance standards

Multiple Choice Single Answer
Question In the career development cycle, which stage ideally starts when a new emploee joins an organisation and finds a big gap between what the ideal organisation should be and what it is?
Correct Answer Exporatory stage
Your Answer Stage of disharmony

Multiple Choice Single Answer
Question Name the process which is continous and stops only when the organisation ceases to exist
Correct Answer Hiring
Your Answer Hiring

Select The Blank
Question The role of the organisation in career planning is to introduce & strengthen systems to ensure ________ of employees
Correct Answer Career Progression
Your Answer Development

Multiple Choice Multiple Answer
Question Some questions that every corporation needs to address are as follows:-
Correct Answer How well are HR practices linked to business goals , Are good HR practices & HRD systems & processed being designed , Are the systems internally sound consistent & relevant
Your Answer Are good HR practices & HRD systems & processed being designed , Are the systems internally sound consistent & relevant , Are the systems externally sound consistent & relevant

Multiple Choice Multiple Answer
Question Leadership is difficult to define but easy to appreciate. Name some of the leadership qualities.
Correct Answer Personal Integrity , Technical ability , Motivator
Your Answer Personal Integrity , Technical ability , Motivator

Match The Following
Question Correct Answer Your Answer

Job knowledge defined in Appraisal form Ability to consider the extent and depth of demonstrated technical and professional competence. Ability to consider the extent and depth of demonstrated technical and professional competence.

Decision - making defined in the appraisal form Ability to analyse relevant facts, evaluate various alternatives. Ability to analyse completion of the factual data

Communicating defined in the appraisal form Ability to consider clarity and precision of verbal and written expression of ideas and feelings. Ability to marshal and analyse relevant data anticipate eventualities.

Multiple Choice Multiple Answer
Question Succession planning is done in three time frames, those are-
Correct Answer Immediate , Intermediate , Long range
Your Answer Intermediate , Long range , Short range

True/False
Question HRD audit can give significant inputs about existing stage of accountability of employees.
Correct Answer True
Your Answer True

True/False
Question Increased acceptance of feedback appraisal system is that as large no. of managers work with wide range of other people, it becomes difficult for a single manager to accurately assess their contribution.
Correct Answer True
Your Answer True

True/False
Question If the assessee is transferred after Feb. the immediate superior will complete the appraisal as at 31st Aug.
Correct Answer False
Your Answer True

Select The Blank
Question In the interview method of training-need identification interviews must clearly distinguish between immediate training needs to improve present performance & ________.
Correct Answer Development needs for growth
Your Answer Development needs for growth

Multiple Choice Single Answer
Question After which stage many good organisation in India have entered a competitive phase
Correct Answer Liberalisation
Your Answer Liberalisation

Multiple Choice Single Answer
Question Name the method where common factors to all the jobs are identified.
Correct Answer Point
Your Answer Point

True/False
Question Human resource Audit is full-fledged methodology to bring about a change.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question How can the limitations/ misgivings of management participation in employees organisations be overcome ?
Correct Answer by gaining the confidence of union leaders from the initail stages , managements should educate the members about the concept & value in strenghening union functioning , minimising misunderstandings
Your Answer by gaining the confidence of union leaders from the initail stages , managements should educate the members about the concept & value in strenghening union functioning , minimising misunderstandings

Multiple Choice Multiple Answer
Question 360 - Degree Appraisal is to get a broad assessment of an individual from different sources, following factors need to be watched at this stage -
Correct Answer Individual learning , Organisational learning , Improved Individual behaviour
Your Answer Individual learning , Organisational learning , Improved Individual behaviour

Multiple Choice Single Answer
Question What is that describes the duties of the job, authority relationship, skills requirement, conditions of work etc.
Correct Answer Job analysis
Your Answer Job evaluation

Multiple Choice Multiple Answer
Question Ranking system measures each job in comparison with other jobs in terms of the relative importance of the following factors:
Correct Answer Supervision & leadership , Co-operation & association outside the line of authority , Probability & consequences of errors
Your Answer Supervision & leadership , Leadership & management , Co-operation & association outside the line of authority

Multiple Choice Single Answer
Question The anchor for an individual who is attached to an organisation or a location rather than to work is essentially termed :
Correct Answer Search for security
Your Answer Freedom or Independence

True/False
Question Off-line quality control consists of all control activities that are conducted externally to the production system.
Correct Answer True
Your Answer True

True/False
Question Employees at present need more freedom & autonomy in doing the work
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Which pay is one of the most crucial pay given to the employee & also shown in the pay structure.
Correct Answer Performance
Your Answer Performance

True/False
Question Workers and trade unions never praticipate in the management of human resources
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Whose study provides that one create appropriate HRD climate only through good practices.
Correct Answer Abraham
Your Answer Abraham

HRM 12 aug
Multiple Choice Multiple Answer
Question What are the component/elements of a flow of decisions in employees organisations?
Correct Answer Promotoinal Opportunities , Grievance Procedure , Providing wrong information about management
Your Answer Providing wrong information about management , Political tactics

True/False
Question HRD should be series of adhoc decisions and practices.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question What is the need for HRA?
Correct Answer No information about organisation human resource is available to manager in conventional accounting' , the measure of the income which are provided in conventional statements do not accurately reflect the level of business performance , if the value of human resources is not duly reported in the P&L A/c & balance sheet impact of mgt decision of human asset can not be gauged
Your Answer conventional treatment investment of human resources may not lead erosion of investor interest thus thire is a need for HRA , No information about organisation human resource is available to manager in conventional accounting'

Match The Following
Question Correct Answer Your Answer

The monitoring stage The firm checks the new system against strategy. The firm checks the oldsystem against strategy.

The clarification stage The firm identifies and confirms the overall business direction. The firm plans the proposed changes into practice.

The assessment stage The firm calculates the cost of investment on the human capital and the value placed by employees on this investment. The firm identifies and confirms the overall business direction.

The design stage The firm plans the proposed changes into practice. The firm checks the new system against strategy.

Multiple Choice Single Answer
Question In which approach towards training and development stress is to be given on learning rather than on teaching?
Correct Answer Agricultural approach
Your Answer SSL Technology

Select The Blank
Question The national renewal fund is administered by the department of industrial development. The NRF was proposed to have a corpus of ________ which would be contributed from budgetory support
Correct Answer Rs. 2000 crores
Your Answer Rs. 1000 crores

True/False
Question The final step in manpower planning is to ensure that the supply will match the demand in future.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question What are the uses of the ' Balanced Score Card' as a strategic management system?
Correct Answer It is used to clarify & translate vision & strategy , It is used as a management tool. , It is used to enhance strategic feedback and learning curves.
Your Answer It is used to clarify & translate vision & strategy , It is used as a management tool. , It is used as a integrative framework tool.

Multiple Choice Multiple Answer
Question What are the limitations of HRD Audits?
Correct Answer Becoming more of a political game than a genuine effort for improvement. , Failures of implementations , Does not give evaluation of indiveduals but focuses on unit & systems
Your Answer Becoming more of a political game than a genuine effort for improvement. , Failures of implementations , Does not give evaluation of indiveduals but focuses on unit & systems

Select The Blank
Question A strong ________ can have a lasting effect and provide sustenance to an organisation.
Correct Answer Culture
Your Answer Manager

True/False
Question Flexitime works better when the employees have self-determination
Correct Answer True
Your Answer True

Select The Blank
Question ________ should reinforce positive behaviour.
Correct Answer Feedback
Your Answer Close-end Questions

Select The Blank
Question The process of analysing jobs from which job descriptions are developed are called ________.
Correct Answer Job Analysis
Your Answer Job Description

True/False
Question Federation & unions at few levels are managed on the lines of management of a political body
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question In the stage of career development cycle which out of the following approach should be adopted to bridge the gap? Alternatives for the training should include a -
Correct Answer "Swim or Sink approach"
Your Answer Job rotation

Multiple Choice Single Answer
Question What are to be proccessed at a central place of the administrator
Correct Answer Questionniares
Your Answer Workshop

Multiple Choice Single Answer
Question Why is it that some managements may be disinterested in participation in Trade Unions?
Correct Answer Possibility of cropping up misunderstandings among leaders & members
Your Answer Their efforts may be futile among leaders & members

Select The Blank
Question Union leaders at different levels & at federatoins are elected on ________
Correct Answer democratic principle
Your Answer democratic principle

Multiple Choice Single Answer
Question Federations may invite the management's representatives to participate in working committee meetings. Who would the unions at Plant level / Shop level essentially invite?
Correct Answer Representatives from line & personnel department.
Your Answer Chief of the organisation or his nominee

True/False
Question Employees at present need more freedom & autonomy in doing the work
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Name one of the components / elements of the flow of decisions in the Management quadrant :
Correct Answer Sound Industrial relations
Your Answer Collective bargaining

Multiple Choice Multiple Answer
Question What are the preparations to be done during pre-interview session by the employer about the employee.-
Correct Answer Background , Training , Experience
Your Answer Background , Experience

Multiple Choice Multiple Answer
Question Some organisations have successfully experimented with foreign assignment in the career path model. What are the benefits of this form of assignment?
Correct Answer The individual is tested in an alien environment , He is trained to see the business in a globle context , Lack of opportunity in our country dosen't come in the way of career progression
Your Answer The individual is tested in an alien environment , He is trained to see the business in a globle context

True/False
Question The first HRD department in the Indian corporate sector was started in 1975 in Larsen & Toubro (L & T).
Correct Answer True
Your Answer True

True/False
Question Employee's organisations in India have their impact on various aspects, policies pertaining to human resources management of various industries
Correct Answer True
Your Answer True

Select The Blank
Question ________ and retaintion of qualified employees is a common goal shared by many employers.
Correct Answer Recruitment
Your Answer Stock

Select The Blank
Question For the period of the lay off up to a maximum of ________ workmen will be paid compensation equal to half their basic pay & D.A.
Correct Answer 45 days
Your Answer 60 days

Multiple Choice Single Answer
Question On what grounds are training sessions normally criticised?
Correct Answer Trainers conduct the programme on the basis of what they know rather than what the trainees need
Your Answer They do not serve the purpose.

True/False
Question The main focus of attention today is the employee.
Correct Answer False
Your Answer True

Select The Blank
Question A________ having openness, trust, authenticity as its bed rock is highly suitable for 360 - degree appraisal.
Correct Answer Culture
Your Answer Surrounding

Multiple Choice Single Answer
Question Upto late seventies, how many organisations were with HRD department?
Correct Answer Twelve
Your Answer Ten

Multiple Choice Multiple Answer
Question What were the key components of the New Economic Policy?
Correct Answer Liberalisation , Privatization , Market friendly state
Your Answer Liberalisation , Social Reform , Market friendly state

Multiple Choice Single Answer
Question The questionnaire has over 250 items and requires about how may minutes to complete
Correct Answer 90 minutes
Your Answer 90 minutes

Select The Blank
Question Companies can offer the option only to employees who are above ________ years of age or have served with the company for 10 years.
Correct Answer 40
Your Answer 40

Multiple Choice Multiple Answer
Question Under the phase 3 "Monitoring and Follow Up" the rater also identifies himself in several roles in the questionnaire like a -
Correct Answer Superior , Subordinate , Colleague
Your Answer Superior , Subordinate

Multiple Choice Single Answer
Question Which of the following statements defines Dr. Joseph Juran's philosophy on TQM -
Correct Answer 80% of all quality problems originate from poor management.
Your Answer It is an all pervasive system

Multiple Choice Single Answer
Question Participation of management' representatives in the trade unions meetings particularly at the time of industrial dispute help both the parties -
Correct Answer To exchange their contradictory views
Your Answer To thrash out the problem

Multiple Choice Single Answer
Question The key to the whole SSL programme lies in the identification of -
Correct Answer Supervisor's weaknesses
Your Answer Supervisor's strengths

Multiple Choice Multiple Answer
Question Western and Third World Studies of organisational excellence indicate major keys to organisational excellence , those are -
Correct Answer Mission , Goals , Policies
Your Answer Mission , Goals , Policies

Multiple Choice Multiple Answer
Question What are the objectives of a quality control programme?
Correct Answer Improvement in standard of goods with very little increase in cost of production , Improvement in minimizing wastages. , Conformance with desired standards.
Your Answer Improvement in standard of goods with very little increase in cost of production , Improvement in minimizing wastages. , An effective inspection & control system.

Multiple Choice Multiple Answer
Question What are the factors that warrant the attention for successful implementation?
Correct Answer Feedback management , Action planning , Reinforcement of new behaviour
Your Answer Feedback management , Action planning , Reinforcement of new behaviour

Match The Following
Question Correct Answer Your Answer

Long range Beyond 5 years 1 year to 5 years

Business plans Data from within the organization Within 1 year

Immediate Within 1 year Beyond 6 years

Intermediate 1 year to 5 years Data from within the organization

Select The Blank
Question Business re-engineering often shift the power base, changing the 'command - and - control' approach to ________.
Correct Answer 'Mobilised -and - enable'
Your Answer 'Mobilised -and - enable'

True/False
Question After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQM concept put it on the map.
Correct Answer False
Your Answer True

Select The Blank
Question In a re-engineering programme, when a process changes so does the ________ of the concerned employee.
Correct Answer job profile
Your Answer task

Multiple Choice Multiple Answer
Question Mention certain weaknesses under the gerading method:
Correct Answer It is difficult to write grade description , It oversimplifies sharp differences between different jobs & different grades , It is considered to be less subjective
Your Answer It is difficult to write grade description , It oversimplifies sharp differences between different jobs & different grades

True/False
Question Counselling involves a one to one discussion between the participant and administrator.
Correct Answer True
Your Answer True

HRM second

Multiple Choice Multiple Answer
Question Name the process in the development of managerial personnel.
Correct Answer Performance appraisal , Coaching , Performance planning
Your Answer Personal data , Performance appraisal

Select The Blank
Question ________ system stresses on discipline and there is simplicity in the form.
Correct Answer Merit rating
Your Answer Grading rating

Multiple Choice Single Answer
Question In an employees organisation the flow of decisions from the President / Secretary of Branch Union flow to -
Correct Answer President / Secretary & Craft / Unit level Union
Your Answer Working Committee

True/False
Question Abraham has identified seven practices of successful organisations.
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question T. Thomas said," I became chairman of this company in 1973 at the age of 45". Name the company.
Correct Answer Hindustan Level
Your Answer Bajaj Auto

True/False
Question Potential refers to the likelihood of the job holder making a future contribution to the employing organisation.
Correct Answer True
Your Answer True

True/False
Question It can be enagued that globalization has reduced poverty in India and China, home to move that half a billion of the world's poor income group
Correct Answer True
Your Answer True

True/False
Question Under point method, common factors to all the jobs are identified.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question At a US based industrial design firm there is no position as a head or chief, instead, importance is given to hiring the right people for the rights. This policy emulates which concept?
Correct Answer Self actualization at the work place.
Your Answer Self actualization at the work place.

Select The Blank
Question ________ are those who provide competitive advantage to corporations.
Correct Answer People
Your Answer Managers

Question Where the firm pats the proposed changes into practice is called ________ stage.
Correct Answer Implementation
Your Answer Classification

Match The Following
Question Correct Answer Your Answer

The ultimate goal of all job related training. Long-term improvement. Gets the best results

Problem children High potential Walkabout challenges

Concentration of developmental activities on certain categories Gets the best results High potential

Creativity & Practical skills Walkabout challenges Long-term improvement.

Multiple Choice Single Answer
Question Why is it felt that federations & unions in India are not functioning on sound lines?
Correct Answer Outside political leadership
Your Answer Outside political leadership

Multiple Choice Multiple Answer
Question Under the grading system, name the separate geades included:
Correct Answer Office , Clerical , Managerial
Your Answer Firm , Office

Multiple Choice Single Answer
Question Five main phases make up the process of the feedback exercise, name the PHASE 4-
Correct Answer Data feeding Reports & Analysis
Your Answer Data feeding Reports & Analysis

Select The Blank
Question ________ is indicated by work effort and it should be continuous.
Correct Answer Commitment
Your Answer Commitment

Multiple Choice Multiple Answer
Question Besides business process re-engineering & benchmarking ; then are some other useful tools to bring about continuousimprovement in an organisation.
Correct Answer Human Resource Audit , Human Resource Accounting , Urgency Motivation
Your Answer Human Resource Audit , Human Resource Accounting

Multiple Choice Single Answer
Question What is regarded as the preventive tool in case of any differences of opinions among the members of rating committee.
Correct Answer Job specification
Your Answer Job evaluation

Select The Blank
Question Generally, training need identification forms a part of ________.
Correct Answer Management Appraisal System
Your Answer Management Appraisal System

Multiple Choice Multiple Answer
Question Name the steps that develop strategic framework for HRD
Correct Answer Realistic employee development , Measurable employee development , Well costed employee development
Your Answer Realistic employee development

True/False
Question Factor comparison system consists of selection of key jobs.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Name the factors which come under ' Work Planning' that is component systems of HRD:
Correct Answer Performance appraisal , Role analysis , Contextual analysis
Your Answer Potential appraisals , Role analysis

Select The Blank
Question ________ are issued to the employees to be a shareholders in the company.
Correct Answer ESOP
Your Answer ESPO

True/False
Question The modern HR function has HRD at its core.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Name the different types of compensations.
Correct Answer Overtime pay , Stock options , Commissions
Your Answer Commissions , Overtime pay

True/False
Question Long range planning are beyond eight years
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question Name the type of skill where the manager generally delegates and gets things done through others.
Correct Answer Leadership skills
Your Answer Communication skills

True/False
Question Collecting bargainig is an institutional process for solving problems arising directly out of employee-worker relationships
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question Name the three performance counselling phase.-
Correct Answer Rapport building , Exploration , Action Planning
Your Answer Rapport building , Exploration

Multiple Choice Multiple Answer
Question In an interview Method of Training Need identification, what do the Questions asked need to outline?
Correct Answer Inputs expected from the Training Department , To prove weakness & strengths of individuals , Opportunities available to overcome such weaknesses.
Your Answer The personal problems faced by individual employees on the job , Inputs expected from the Training Department

Select The Blank
Question ________ of managers assessed in the same study were positioned in the "Stars" category.
Correct Answer 0.15
Your Answer 0.15

Question For closure government permission is required at least ________ days before the intended closure
Correct Answer 90
Your Answer 45

Select The Blank
Question A strategy based on superior service is very powerful as the ________ is high
Correct Answer value added
Your Answer dependability

Multiple Choice Single Answer
Question Under the pre-Interview preparation it is useful to note the key points
Correct Answer Paper
Your Answer Computer

Multiple Choice Single Answer
Question In an emerging scenario, necessitating speed, flexibility, quality and willing ability to change, what sort of role does human resource personnel critically need to take on?
Correct Answer As strategic business partner
Your Answer As a supportive role

Select The Blank
Question No worker employed in any industry who has been in continuous service for more than ________ , can be retrenched until prior permission from the govt. to retrench in undertakings employing more than 100 people
Correct Answer 1 year
Your Answer 2 years

Select The Blank
Question In no phase of business life is ________ as important as in making promotion decesions.
Correct Answer Integrity
Your Answer Adaptability

Multiple Choice Single Answer
Question Why Companies go for HRD Audit?
Correct Answer Promoting Professionalism
Your Answer Promoting Training

Multiple Choice Single Answer
Question What is one of the major reasons for a perceived rise in number of moon - lights in the coming future?
Correct Answer Change in values & expectations.
Your Answer A change in standard of living

True/False
Question It is not necessary that the subordinate should feel free to participate without fear in the process of review & feedback.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question Under "Workshop" feedback is done on which kind of categories?
Correct Answer Managerial role , Leadership styles , Behavioural qualities
Your Answer Managerial role , Organisational qualities

Multiple Choice Multiple Answer
Question Performance counselling should not give a chance in discussion like -
Correct Answer Increments , Salaries , Rewards
Your Answer Increments , Salaries

Multiple Choice Single Answer
Question The 'Zero defects' concept emphasizing adherence to quality requirements and employee motivation was prompted by -
Correct Answer Crosby
Your Answer Juran

Question Correct Answer Your Answer

To divert manufacturing activities from urban to rural areas one of the roles of the consumer councial unionsim

The mechanism of price fixation a much neglected sphere of the market management participation in employees organisations

These are not the days of indvidualism & unorganisation unionsim a much neglected sphere of the market

Knowledge of the subject hand work & a sincere approach requisites for consumersim one of the roles of the consumer councial

Multiple Choice Multiple Answer
Question Every HRD system developed by an organisation should be based on the following elements of HRM. Those are:
Correct Answer Suitable compensation plan , Selection of the right people , Good performance appraisal system
Your Answer Suitable compensation plan , Selection of the right people

True/False
Question Trade union is a group of two people who come to strengthen their bargaining position.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question What are the action steps for re-engineering?
Correct Answer Carry out a Need Assessment , Forming a steering Team & Implementation Team
Your Answer Carry out a Need Assessment , Forming a steering Team & Implementation Team

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question Mention the objective of the potential appraisal.
Correct Answer To assess an individual in terms of the highest level of work. , To assist the organisation in discharging its responsibility of selecting managers.
Your Answer To assist the organisation in discharging its responsibility of selecting managers. , To assess an individual's sense of reality , To assess an individual's creative imagination.

Multiple Choice Single Answer
Question Name the type of questions hindering communication
Correct Answer Testing
Your Answer Close-ended question

Multiple Choice Multiple Answer
Question Name the two important responsibilities of top management of all organisations.
Correct Answer Organisational survival , Organisational growth
Your Answer Organisational survival , Organisational growth

Multiple Choice Single Answer
Question The differences in which kind of faiths among the people is hurdle in the HRD
Correct Answer Religious
Your Answer Religious

True/False
Question The modern HR function has HRD at its core.
Correct Answer True
Your Answer True

Select The Blank
Question The ________ are mostly for the employees of the marketing department .
Correct Answer Commissions
Your Answer Commissions

True/False
Question Workers and trade unions never praticipate in the management of human resources
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Which pay is one of the most crucial pay given to the employee & also shown in the pay structure.
Correct Answer Performance
Your Answer Performance

Select The Blank
Question ________ are the visible amounts given for fertilizers export promotion, etc.
Correct Answer Explicit subsidies
Your Answer Explicit subsidies

True/False
Question It can be enagued that globalization has reduced poverty in India and China, home to move that half a billion of the world's poor income group
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Who is the person who should always remain away from Doppelganger effect.
Correct Answer Chief Executive
Your Answer Chief Executive

Match The Following
Question Correct Answer Your Answer

Feedback It should be data-based and not impressionistic It should be data-based and not impressionistic

Rapport building In this case there is a climate of acceptance & warmth In this case there is a climate of acceptance & warmth

Exploration In this case, the employee should appreciate his strengths & weakness. In this case, the employee should appreciate his strengths & weakness.

Action Planning In this case, the interview should end with specific plans of action for the development of the employee. These help in gathering more information and in stimulating thinking.

Multiple Choice Multiple Answer
Question What kind of Grading must be brought to the notice of the vice-president of the Company.
Correct Answer Excellent , Poor
Your Answer Fair , Excellent , Superior

Multiple Choice Single Answer
Question What forms the last phase of the 360-degree feedback exercise
Correct Answer Individual counselling
Your Answer Individual counselling

Multiple Choice Multiple Answer
Question What are the casues for unsound functioning of Indian Tarde unions?
Correct Answer Multilpe unions , Category wise unions , Intra & inter union rivalry
Your Answer Multilpe unions , Category wise unions , Intra & inter union rivalry

Select The Blank
Question ________ are those who provide competitive advantage to corporations.
Correct Answer People
Your Answer People

True/False
Question The relationship between good HR practices and organisational effectiveness is very simple.
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question Whose study provides that one create appropriate HRD climate only through good practices.
Correct Answer Abraham
Your Answer Abraham

Multiple Choice Single Answer
Question Why is it found that federations & Unions constitute an important & crucial wing of an organisation?
Correct Answer If mismanaged they affect industrial peace
Your Answer If mismanaged they affect industrial peace

Multiple Choice Multiple Answer
Question What are the preparations to be done during pre-interview session by the employer about the employee.-
Correct Answer Background , Training , Experience
Your Answer Background , Training , Experience

Select The Blank
Question Most HRD audit are due to failures of ________.
Correct Answer Implementation
Your Answer Implementation

Select The Blank
Question ________ leads to conflict between various departments is a functional organisation
Correct Answer The lack of appreciation for the constraints of other department
Your Answer The lack of appreciation for the constraints of other department

Select The Blank
Question The role of the organisation in career planning is to introduce & strengthen systems to ensure ________ of employees
Correct Answer Career Progression
Your Answer Career Progression

Multiple Choice Single Answer
Question One of the importance of HRD is
Correct Answer Role clarity
Your Answer Role clarity

Multiple Choice Single Answer
Question What is concerned with developing a pool of candidates in line with the human resources plan
Correct Answer Recruitment
Your Answer Recruitment

Multiple Choice Multiple Answer
Question Name the steps that develop strategic framework for HRD
Correct Answer Realistic employee development , Measurable employee development , Well costed employee development
Your Answer Realistic employee development , Measurable employee development , Well costed employee development

Select The Blank
Question Where the firm pats the proposed changes into practice is called ________ stage.
Correct Answer Implementation
Your Answer Design

True/False
Question After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQM concept put it on the map.
Correct Answer False
Your Answer False

True/False
Question The HRD programmes fail due to poverty, social injustice.
Correct Answer True
Your Answer True

Select The Blank
Question On the basis of job elements and organisational demand an appropriate ________ of job evaluation should be selected.
Correct Answer method
Your Answer method

Multiple Choice Multiple Answer
Question What are the action steps for re-engineering?
Correct Answer Carry out a Need Assessment , Forming a steering Team & Implementation Team
Your Answer Carry out a Need Assessment , Forming a steering Team & Implementation Team

True/False
Question Human resource management is responsible for getting the best people, training and providing mechanism.
Correct Answer True
Your Answer True

True/False
Question HRD audit can also be used against the HRD department
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question What are the needs for Quality Audit?
Correct Answer It constitutes a permanent record of the progress in achieving the goals of quality. , It facilitates and encourages supplier quality certificationsystems. , It provides a benchmarkas to the performance of the quality system.
Your Answer It provides a benchmarkas to the performance of the quality system. , It constitutes a permanent record of the progress in achieving the goals of quality. , It facilitates and encourages supplier quality certificationsystems.

Multiple Choice Multiple Answer
Question What are the factors that warrant the attention for successful implementation?
Correct Answer Feedback management , Action planning , Reinforcement of new behaviour
Your Answer Feedback management , Action planning , Reinforcement of new behaviour

Multiple Choice Multiple Answer
Question Essentials of effective QC's :-
Correct Answer Prompt approval , Regular communication , Unconditional support
Your Answer Prompt approval , Regular communication , Unconditional support

Multiple Choice Single Answer
Question What does a Supervisory Skill Level Survey entaial?
Correct Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests
Your Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests

Multiple Choice Single Answer
Question The anchor for an individual who is attached to an organisation or a location rather than to work is essentially termed :
Correct Answer Search for security
Your Answer Search for security

Multiple Choice Single Answer
Question Which system emphasis a lot on the need to motivate people
Correct Answer Human Resourse Development
Your Answer Human Resourse Development

Select The Blank
Question Stephen Knauf defined HRA as " the measurement & ________ of Human organisational inputs such as recruitment , training experience & commitment
Correct Answer Qualification
Your Answer Qualification

True/False
Question Under the balanced score card approach the expectation of three shareholders
Correct Answer True
Your Answer True

Select The Blank
Question ________ system stresses on discipline and there is simplicity in the form.
Correct Answer Merit rating
Your Answer Merit rating

Select The Blank
Question Good relationships ideally does not mean a "goodie goodie" relationship, it should be based on mutual respect & should be ________
Correct Answer Functional & objective
Your Answer Constructive

Select The Blank
Question No worker employed in any industry who has been in continuous service for more than ________ , can be retrenched until prior permission from the govt. to retrench in undertakings employing more than 100 people
Correct Answer 1 year
Your Answer 1 year

True/False
Question A leader who lacks the other basic qualities can lead others in the wrong direction.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question What is the percentage change in allocation for such a sector over the preceeding years allocation?
Correct Answer 0.5
Your Answer 0.5

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question Name the various steps considered under Factor comparision system:
Correct Answer Selection of job characteristics , Determination of correct rates of key jobs , Allocation of correct rate to each key job
Your Answer Determination of correct rates of key jobs , Allocation of correct rate to each key job , Selection of job characteristics

Multiple Choice Multiple Answer
Question Name the other components that HRD discovered and brought up as newer subsystems:
Correct Answer Job rotation , Quality circles , Task forces
Your Answer Quality circles , Task forces , Motivation forces

Multiple Choice Multiple Answer
Question Name the two important responsibilities of top management of all organisations.
Correct Answer Organisational survival , Organisational growth
Your Answer Organisational growth , Organisational planning

Select The Blank
Question Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner is still at a level of ________ rather than reality.
Correct Answer Rhetoric
Your Answer infancy

Multiple Choice Multiple Answer
Question What is the need for HRA?
Correct Answer No information about organisation human resource is available to manager in conventional accounting' , the measure of the income which are provided in conventional statements do not accurately reflect the level of business performance , if the value of human resources is not duly reported in the P&L A/c & balance sheet impact of mgt decision of human asset can not be gauged
Your Answer No information about organisation human resource is available to manager in conventional accounting' , the measure of the income which are provided in conventional statements do not accurately reflect the level of business performance , if the value of human resources is not duly reported in the P&L A/c & balance sheet impact of mgt decision of human asset can not be gauged

Select The Blank
Question Analysis of ________ data can give a lot of insights into the HRD assets and liabilities of the company
Correct Answer Secondary
Your Answer Secondary

True/False
Question Long range planning are beyond eight years
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question What is it that can be defined as a written record of the duties, responsibilities and conditions of job.
Correct Answer Job discription
Your Answer Job discription

Multiple Choice Multiple Answer
Question Through the BPR Programme an experience a sense of ownership in a company only if the organisation believes in :
Correct Answer Caring ( honest & open communication & mutual support) , Sharing (with teams having a common objectives) , Daring (encouraging enterpreneuial adaptation capabilities)
Your Answer Caring ( honest & open communication & mutual support) , Sharing (with teams having a common objectives) , Daring (encouraging enterpreneuial adaptation capabilities)

Select The Blank
Question In no phase of business life is ________ as important as in making promotion decesions.
Correct Answer Integrity
Your Answer Innovation

Select The Blank
Question Financial difficulties , accumulation of stock , expiry of license or lease & exhaustion of natural resources are not considered valid reasons for closure as there are ________
Correct Answer avoidable circumstances
Your Answer avoidable circumstances

Multiple Choice Single Answer
Question Name one of the components / elements of the flow of decisions in the Management quadrant :
Correct Answer Sound Industrial relations
Your Answer Sound Industrial relations

Multiple Choice Single Answer
Question On the basis of the relative work in the organisation, what is the primary purpose of job evaluation?
Correct Answer To set wages
Your Answer To set wages

Multiple Choice Multiple Answer
Question Participation of Mgmt in federations & unions at all levels helps to -
Correct Answer Strength the trade union movement , maintain Industrial harmony , Develop sound human relations
Your Answer Strength the trade union movement , maintain Industrial harmony , Develop sound human relations

Multiple Choice Multiple Answer
Question Name the various HRD values like :
Correct Answer Openness , Trust , Autonomy
Your Answer Openness , Aims , Trust

Multiple Choice Single Answer
Question What is concerned with developing a pool of candidates in line with the human resources plan
Correct Answer Recruitment
Your Answer Development

Select The Blank
Question Where the firm pats the proposed changes into practice is called ________ stage.
Correct Answer Implementation
Your Answer Implementation

Select The Blank
Question ________ and retaintion of qualified employees is a common goal shared by many employers.
Correct Answer Recruitment
Your Answer Recruitment

Multiple Choice Single Answer
Question What is the act of taking up part time job or business or industrial unit simultaneously with that of the original job?
Correct Answer Moon-lighting
Your Answer Moon-lighting

Multiple Choice Multiple Answer
Question What is Business Process Re-engineering?
Correct Answer The ability of an organisation to step back & rethink the way it does business , Focus on all form business components: strategy, business process, people and technology. , Encouraging enterprenewal adaptation on capabilities with stress on innovative skills & collaborative decision-making
Your Answer The ability of an organisation to step back & rethink the way it does business , Focus on all form business components: strategy, business process, people and technology. , Encouraging enterprenewal adaptation on capabilities with stress on innovative skills & collaborative decision-making

True/False
Question The diamensions of the Human Resources portfolio matrix do not have the same form as for product & market portfolio.
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question Now a days is one huge task which the HR managers does, i.e.:
Correct Answer Hiring
Your Answer Motivating

Match The Following
Question Correct Answer Your Answer

Job analysis It is one of the job evaluation process which finds out relevant facts. It is one of the job evaluation process which finds out relevant facts.

Non-quantitative job evaluation category. Simple ranking and grading are palced under such category. Simple ranking and grading are palced under such category.

Quantitative job evaluation Point system and factor comparison methods are placed under such category. Point system and factor comparison methods are placed under such category.

The beneficiaries to business firms by job evaluation It enables Cos. to get data in local wage surveys to establish job classification. It enables Cos. to get data in local wage surveys to establish job classification.

Multiple Choice Single Answer
Question HR managers to gurantee their viability need to think themselves as -
Correct Answer Strategic partners
Your Answer Strategic partners

True/False
Question Majority of the disputes in industries are related to the problem of wages, salaries & benefits
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Every HRD system developed by an organisation should be based on the following elements of HRM. Those are:
Correct Answer Suitable compensation plan , Selection of the right people , Good performance appraisal system
Your Answer Selection of the right people , Good performance appraisal system , Training to managers

True/False
Question Some employees may not like flesibility in horizontal movement from one job to another
Correct Answer True
Your Answer True

True/False
Question Federation & unions at few levels are managed on the lines of management of a political body
Correct Answer False
Your Answer False

Match The Following
Question Correct Answer Your Answer

Long range Beyond 5 years Beyond 5 years

Business plans Data from within the organization Data from within the organization

Immediate Within 1 year Within 1 year

Intermediate 1 year to 5 years 1 year to 5 years

True/False
Question The main focus of attention today is the employee.
Correct Answer False
Your Answer True

Select The Blank
Question A fee market economy demands a transparent set of laws and________somthething that the archaic Indian judical system is ill-equipped tocope with
Correct Answer quick disposal of litigation
Your Answer strong pillars of justice

Select The Blank
Question The process of analysing jobs from which job descriptions are developed are called ________.
Correct Answer Job Analysis
Your Answer Job Analysis

True/False
Question HR stands for Human Resourse Strategies
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Name the program which makes supervisor more alert, as it is his responsibility to rate his subordinates.
Correct Answer Periodic appraisal
Your Answer Test validation

Multiple Choice Multiple Answer
Question Why has 'Outside leadership' played a pivotal role in the Indian Trade unions movement ?
Correct Answer Due to a low educational standard , Poor command over English , Fear of victmization by the empoyer
Your Answer Due to a low educational standard , Bureaucracy & red tapism , Fear of victmization by the empoyer

Select The Blank
Question For the period of the lay off up to a maximum of ________ workmen will be paid compensation equal to half their basic pay & D.A.
Correct Answer 45 days
Your Answer 45 days

Multiple Choice Multiple Answer
Question Job performance refers to :-
Correct Answer The actual achievements compaired with the objectives of the job.
Your Answer Successful completion of an assigned task contributing to the organisation goals. , The actual achievements compaired with the objectives of the job. , The actual achievements of the individual compaired with the target / expectations.

Multiple Choice Single Answer
Question Which practices should be linked to business goals and corporate strategy :
Correct Answer HRD & HR
Your Answer HRD & HR

Multiple Choice Single Answer
Question What is the concept of groups of employees working towards different goals with little knowledge of other functions or understanding of overall goals of the organisation?
Correct Answer Compartmentalisation
Your Answer Division of work

True/False
Question It is viewed that customer should be treated as a king
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Self-questionnaires is to be filled by whom?
Correct Answer Participant
Your Answer Participant

Select The Blank
Question In ________ company, there is no sophisticated or detailed manpower planning done covering the current and future needs of the entire organisation.
Correct Answer LARSEN & TUBRO LTD.
Your Answer LARSEN & TUBRO LTD.

True/False
Question The first HRD department in the Indian corporate sector was started in 1975 in Larsen & Toubro (L & T).
Correct Answer True
Your Answer True

True/False
Question Transfer of technology does not mean merely shifting technology from one plance to another
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question In the stage of career development cycle which out of the following approach should be adopted to bridge the gap? Alternatives for the training should include a -
Correct Answer "Swim or Sink approach"
Your Answer "Swim or Sink approach"

Multiple Choice Multiple Answer
Question The budget of Feb 1997 presented by Finance minister Mr. P. Chidambaram showed a spirit of optimism & growth. What were its components
Correct Answer significantly reduced taxes , nationalized excise rates , encouragement for investment in infrastructure
Your Answer significantly reduced taxes , nationalized excise rates , encouragement for investment in infrastructure

HRM-17

2010-11-26T16:02:00.003+05:30

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False
Question Establishment of trade unions by workers in small industries is not common
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question Women employees presently restrict / limit their career to selected jobs & organisations. But, they will soon be ready to take up all types of jobs in different types of organisations. This phenomenon is known as -
Correct Answer Dual career group
Your Answer Dual career group

Multiple Choice Single Answer
Question The function/task of ensuring that all sections are filled in, & the evidence is sufficiently complete is that of the -
Correct Answer Reviewer
Your Answer Reviewer

Select The Blank
Question ________ are those who provide competitive advantage to corporations.
Correct Answer People
Your Answer Managers

Select The Blank
Question Employer has to pay ________ of the basic wages to the employees during the lay off period
Correct Answer 0.5
Your Answer 0.5

Multiple Choice Multiple Answer
Question Name the basic appraisal qualities:
Correct Answer Action , Judgement , Alertness
Your Answer Action , Judgement , Alertness

Multiple Choice Multiple Answer
Question What are the general characteristics of Freedom or Independence competance?
Correct Answer They will like to work at their own place , They will like to choose their working hours , Free-lance writer & consultants come under this category
Your Answer They will like to work at their own place , They will like to choose their working hours , Free-lance writer & consultants come under this category

Multiple Choice Multiple Answer
Question Under the appraisal panel which are the qualities that can achieve good results despite the difficulties inherent in the potential appraisal:
Correct Answer Creative imagination , Sense of reality , Effective leadership
Your Answer Creative imagination , Sense of reality , Effective leadership

True/False
Question As per the Human Development Balance sheet, 1997 30% of the total population (world) lives in abolute poverty
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question What does a Supervisory Skill Level Survey entaial?
Correct Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests
Your Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests

Select The Blank
Question A paper prepared by Mr. P Chidambaram, titled Indian subsidies reveals that in order to cleen its fiscal dificult ina few year, India needs to out down about 50% of subsidies in ________ goods since it yields only 10% returns
Correct Answer Non-merit
Your Answer Non-merit

Multiple Choice Single Answer
Question Whose study provides that one create appropriate HRD climate only through good practices.
Correct Answer Abraham
Your Answer Abraham

True/False
Question Successful HR departments will focus on motivational performance .
Correct Answer False
Your Answer True

True/False
Question Federations & unions constitute not only a part of organisations but also an important and crucial wing of them
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Highly successful functional benchmarking models developed by the Japenese have been adopted the world over. Name some of Matsushita's Systems of benchmarking?
Correct Answer Just in Time (JIT) , Point of Sale (POS) system , System of divisions (Profit centres) within a centralized banking system
Your Answer Just in Time (JIT) , Point of Sale (POS) system , System of divisions (Profit centres) within a centralized banking system

Multiple Choice Single Answer
Question What is that describes the duties of the job, authority relationship, skills requirement, conditions of work etc.
Correct Answer Job analysis
Your Answer Job programmes

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False
Question Establishment of trade unions by workers in small industries is not common
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question Women employees presently restrict / limit their career to selected jobs & organisations. But, they will soon be ready to take up all types of jobs in different types of organisations. This phenomenon is known as -
Correct Answer Dual career group
Your Answer Dual career group

Multiple Choice Single Answer
Question Name the situation where a person takes the necessary steps at the right moment of time
Correct Answer Action
Your Answer Action

Multiple Choice Single Answer
Question The function/task of ensuring that all sections are filled in, & the evidence is sufficiently complete is that of the -
Correct Answer Reviewer
Your Answer Reviewer

Select The Blank
Question ________ are those who provide competitive advantage to corporations.
Correct Answer People
Your Answer Managers

Select The Blank
Question Employer has to pay ________ of the basic wages to the employees during the lay off period
Correct Answer 0.5
Your Answer 0.5

Multiple Choice Multiple Answer
Question Name the basic appraisal qualities:
Correct Answer Judgement , Alertness , Action
Your Answer Action , Judgement , Alertness

Multiple Choice Multiple Answer
Question What are the general characteristics of Freedom or Independence competance?
Correct Answer They will like to work at their own place , They will like to choose their working hours , Free-lance writer & consultants come under this category
Your Answer They will like to work at their own place , They will like to choose their working hours , Free-lance writer & consultants come under this category

Multiple Choice Multiple Answer
Question Under the appraisal panel which are the qualities that can achieve good results despite the difficulties inherent in the potential appraisal:
Correct Answer Creative imagination , Sense of reality , Effective leadership
Your Answer Creative imagination , Sense of reality , Effective leadership

True/False
Question As per the Human Development Balance sheet, 1997 30% of the total population (world) lives in abolute poverty
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question What does a Supervisory Skill Level Survey entaial?
Correct Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests
Your Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests

Select The Blank
Question A paper prepared by Mr. P Chidambaram, titled Indian subsidies reveals that in order to cleen its fiscal dificult ina few year, India needs to out down about 50% of subsidies in ________ goods since it yields only 10% returns
Correct Answer Non-merit
Your Answer Non-merit

Multiple Choice Single Answer
Question Whose study provides that one create appropriate HRD climate only through good practices.
Correct Answer Abraham
Your Answer Abraham

True/False
Question Successful HR departments will focus on motivational performance .
Correct Answer False
Your Answer True

True/False
Question Federations & unions constitute not only a part of organisations but also an important and crucial wing of them
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Highly successful functional benchmarking models developed by the Japenese have been adopted the world over. Name some of Matsushita's Systems of benchmarking?
Correct Answer Just in Time (JIT) , Point of Sale (POS) system , System of divisions (Profit centres) within a centralized banking system
Your Answer Just in Time (JIT) , Point of Sale (POS) system , System of divisions (Profit centres) within a centralized banking system

Multiple Choice Single Answer
Question What is that describes the duties of the job, authority relationship, skills requirement, conditions of work etc.
Correct Answer Job analysis
Your Answer Job programmes

True/False
Question Depending on the career path model of managers, some specialised training inputs are given at pre-determined times to make him more handling the new higher assignment
Correct Answer True
Your Answer False

Multiple Choice Single Answer
Question In which approach towards training and development stress is to be given on learning rather than on teaching?
Correct Answer Agricultural approach
Your Answer Walk about approach

Multiple Choice Single Answer
Question When was the first attempt made to move a change in policies regarding business, licenses & permits operating in India
Correct Answer Mid 80's
Your Answer Mid 80's

True/False
Question Performance development plan is set for the employee by his immediate boss.
Correct Answer True
Your Answer False

Multiple Choice Multiple Answer
Question Essentials of effective QC's :-
Correct Answer Prompt approval , Regular communication , Unconditional support
Your Answer Prompt approval , Regular communication , Unconditional support

Select The Blank
Question The link between sense of reality and ________ is important for proper understanding of the definition of sense of reality
Correct Answer imagination
Your Answer imagination

True/False
Question The Asian Institute of Management have introduced a unique course called "Managerial Walkabout". The idea of the course came from Prof. M. Gibbons of Simon Fraser University, British Columbia.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question What are the casues for unsound functioning of Indian Tarde unions?
Correct Answer Multilpe unions , Category wise unions , Intra & inter union rivalry
Your Answer Multilpe unions , Category wise unions , Intra & inter union rivalry

Multiple Choice Multiple Answer
Question What are the objectives of inspection?
Correct Answer Removing defects , Consumer satisfaction , Quality product
Your Answer Removing defects , Quality product , Reduction in wastage.

Multiple Choice Single Answer
Question Name the bank which was one of the earliest organisations in India to try Sensitivity training based interventions in the 60's :
Correct Answer State Bank of India
Your Answer Bank of Baroda

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank
Question The ________ are mostly for the employees of the marketing department .
Correct Answer Commissions
Your Answer Incentives

Multiple Choice Multiple Answer
Question Name the three performance counselling phase.-
Correct Answer Rapport building , Exploration , Action Planning
Your Answer Exploration , Action Planning , Rapport building

True/False
Question Monitoring and Follow-up follows the distribution of questionnaires to all assessors.
Correct Answer True
Your Answer True

True/False
Question A major beneficiary of liberalization and consequently competition not been the consumer ….. But the inustry
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Name the process of 360 degree appraisal which can be broken into three stages or levels -
Correct Answer Planning , Implementation , Result
Your Answer Planning , Implementation , Result

True/False
Question The individual with a deep speed insight will not go quickly to the least of a problem.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question What is the primary objective behind SSL?
Correct Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.
Your Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.

Multiple Choice Single Answer
Question What is it that is treated as a soul of the HR functions?
Correct Answer HRD
Your Answer HRD

Select The Blank
Question Most HRD audit are due to failures of ________.
Correct Answer Implementation
Your Answer Implementation

True/False
Question The benefit of job evaluation is that it lays down the foundation for a rational wage structure
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Name the three phases of recruitment process:
Correct Answer Planning , Implementing , Evaluating
Your Answer Implementing , Evaluating , Screening

Multiple Choice Single Answer
Question Why is it that management should take extra care while framing personnel policies, especially where an employees organisation does exist?
Correct Answer Federations are eveready to challenge management action, particularly with respect to promotions, transfers, seniority
Your Answer Employees organisations have a major impact on various aspects, policies & decisions

Select The Blank
Question Stephen Knauf defined HRA as " the measurement & ________ of Human organisational inputs such as recruitment , training experience & commitment
Correct Answer Qualification
Your Answer Representation

Select The Blank
Question Federation & union at all levels are managed on the lines of management of ________
Correct Answer A political body
Your Answer A political body

True/False
Question Through consumers participation in management, consumer will lose their rights through served technique
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question A Managerial Walkabouts presents the students with some basic challenges, such as -
Correct Answer Logical Enquiry , Service , Adventure
Your Answer Service , Risk apetite , Adventure

Select The Blank
Question Generally, training need identification forms a part of ________.
Correct Answer Management Appraisal System
Your Answer Management Appraisal System

Multiple Choice Multiple Answer
Question Under "Workshop" feedback is done on which kind of categories?
Correct Answer Managerial role , Leadership styles , Behavioural qualities
Your Answer Leadership styles , Behavioural qualities , Managerial role

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank
Question The ________ are mostly for the employees of the marketing department .
Correct Answer Commissions
Your Answer Incentives

Multiple Choice Multiple Answer
Question Name the three performance counselling phase.-
Correct Answer Rapport building , Exploration , Action Planning
Your Answer Exploration , Action Planning , Rapport building

True/False
Question Monitoring and Follow-up follows the distribution of questionnaires to all assessors.
Correct Answer True
Your Answer True

True/False
Question A major beneficiary of liberalization and consequently competition not been the consumer ….. But the inustry
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Name the process of 360 degree appraisal which can be broken into three stages or levels -
Correct Answer Planning , Implementation , Result
Your Answer Planning , Implementation , Result

True/False
Question The individual with a deep speed insight will not go quickly to the least of a problem.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question What is the primary objective behind SSL?
Correct Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.
Your Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.

Multiple Choice Single Answer
Question What is it that is treated as a soul of the HR functions?
Correct Answer HRD
Your Answer HRD

Select The Blank
Question Most HRD audit are due to failures of ________.
Correct Answer Implementation
Your Answer Implementation

True/False
Question The benefit of job evaluation is that it lays down the foundation for a rational wage structure
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Name the three phases of recruitment process:
Correct Answer Planning , Implementing , Evaluating
Your Answer Implementing , Evaluating , Screening

Multiple Choice Single Answer
Question Why is it that management should take extra care while framing personnel policies, especially where an employees organisation does exist?
Correct Answer Federations are eveready to challenge management action, particularly with respect to promotions, transfers, seniority
Your Answer Employees organisations have a major impact on various aspects, policies & decisions

Select The Blank
Question Stephen Knauf defined HRA as " the measurement & ________ of Human organisational inputs such as recruitment , training experience & commitment
Correct Answer Qualification
Your Answer Representation

Select The Blank
Question Federation & union at all levels are managed on the lines of management of ________
Correct Answer A political body
Your Answer A political body

True/False
Question Through consumers participation in management, consumer will lose their rights through served technique
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question A Managerial Walkabouts presents the students with some basic challenges, such as -
Correct Answer Logical Enquiry , Service , Adventure
Your Answer Service , Risk apetite , Adventure

Select The Blank
Question Generally, training need identification forms a part of ________.
Correct Answer Management Appraisal System
Your Answer Management Appraisal System

Multiple Choice Multiple Answer
Question Under "Workshop" feedback is done on which kind of categories?
Correct Answer Managerial role , Leadership styles , Behavioural qualities
Your Answer Leadership styles , Behavioural qualities , Managerial role

True/False
Question Trade union is a group of two people who come to strengthen their bargaining position.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Under the phase 3 "Monitoring and Follow Up" the rater also identifies himself in several roles in the questionnaire like a -
Correct Answer Superior , Subordinate , Colleague
Your Answer Superior , Subordinate , Colleague

Match The Following
Question Correct Answer Your Answer

Effective leadership Excellent relationship skills. Excellent relationship skills.

Analytical power The ability to reformulate an apparantly complicated problem into workable units. The ability to reformulate an apparantly complicated problem into workable units.

Creative Imagination This requires vision to provide alternatives on which future can be based. This requires vision to provide alternatives on which future can be based.

Sense of reality The person will be able to maintain objective approach to situation in which own personal involvement is considerable. The person will be able to maintain objective approach to situation in which own personal involvement is considerable.

Select The Blank
Question Companies can offer the option only to employees who are above ________ years of age or have served with the company for 10 years.
Correct Answer 40
Your Answer 40

Marks : 2

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question Who is the person who should always remain away from Doppelganger effect.
Correct Answer Chief Executive
Your Answer Manager

Multiple Choice Multiple Answer
Question What are the factors that warrant the attention for successful implementation?
Correct Answer Feedback management , Action planning , Reinforcement of new behaviour
Your Answer Feedback management , Action planning , Feedback analysis

Multiple Choice Multiple Answer
Question Name the two facters which lead people to work:
Correct Answer Economic , Motivation
Your Answer Motivation , Controlling

Multiple Choice Multiple Answer
Question What are the common features of a managerial walkabouts?
Correct Answer The period of the walkabout is sufficiently long. , The student is left on his own to successfully complete his walkabout. , Performance is judged only on the basis of the final result obtained.
Your Answer The period of the walkabout is sufficiently long. , The student is left on his own to successfully complete his walkabout. , Performance is judged only on the basis of the final result obtained.

True/False
Question Abraham has identified seven practices of successful organisations.
Correct Answer False
Your Answer True

Select The Blank
Question Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner is still at a level of ________ rather than reality.
Correct Answer Rhetoric
Your Answer Rhetoric

Select The Blank
Question In no phase of business life is ________ as important as in making promotion decesions.
Correct Answer Integrity
Your Answer Innovation

True/False
Question The final step in manpower planning is to ensure that the supply will match the demand in future.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question What is Business Process Re-engineering?
Correct Answer The ability of an organisation to step back & rethink the way it does business , Focus on all form business components: strategy, business process, people and technology. , Encouraging enterprenewal adaptation on capabilities with stress on innovative skills & collaborative decision-making
Your Answer The ability of an organisation to step back & rethink the way it does business , Focus on all form business components: strategy, business process, people and technology. , Encouraging enterprenewal adaptation on capabilities with stress on innovative skills & collaborative decision-making

Multiple Choice Single Answer
Question Federations may invite the management's representatives to participate in working committee meetings. Who would the unions at Plant level / Shop level essentially invite?
Correct Answer Representatives from line & personnel department.
Your Answer Representatives from line & personnel department.

Multiple Choice Single Answer
Question One of the key advantages of a multi - rater appraisal system is that -
Correct Answer It adds objectivity and supplements the traditional appraisal system
Your Answer It adds objectivity and supplements the traditional appraisal system

Select The Blank
Question The________ can be made using a checklist of questions
Correct Answer Observation
Your Answer Group interviews

Multiple Choice Single Answer
Question What is the percentage change in allocation for such a sector over the preceeding years allocation?
Correct Answer 0.5
Your Answer 0.4

True/False
Question Under the balanced score card approach the expectation of three shareholders
Correct Answer True
Your Answer False

Select The Blank
Question Expenses incurred by a firm on recruitment , training & devlopment of employees are treated as ________
Correct Answer Current costs
Your Answer Book costs

Select The Blank
Question ________ and retaintion of qualified employees is a common goal shared by many employers.
Correct Answer Recruitment
Your Answer Recruitment

Multiple Choice Single Answer
Question In an employees organisation the flow of decisions from the President / Secretary & Craft / Unit level Union flow to -
Correct Answer General body of Members of employees organisations
Your Answer General body of Members of employees organisations

Match The Following
Question Correct Answer Your Answer

Concept suggested by Elliot Jecques. It takes into account the various key factors that will tell the overall performance of a job. It takes into account the various key factors that will tell the overall performance of a job.

Job Factors enumerated as : Effort, responsibility, skill, working conditions Effort, responsibility, skill, working conditions

Wage survey : It places all evaluated jobs according to point in terms of money. It places all evaluated jobs according to point in terms of money.

Designing wage structure : Similar jobs are grouped and treated as a job class. Similar jobs are grouped and treated as a job class.

Multiple Choice Multiple Answer
Question For each question in the questionnaire, the participant gets a score from -
Correct Answer Himself (as filled in self questionnaire) , Colleague's score , Subordinate's score
Your Answer Himself (as filled in self questionnaire) , Colleague's score , Subordinate's score

Multiple Choice Single Answer
Question Why is it found that federations & Unions constitute an important & crucial wing of an organisation?
Correct Answer If mismanaged they affect industrial peace
Your Answer If mismanaged they affect industrial peace

Multiple Choice Multiple Answer
Question What are the elements of a quality control system?
Correct Answer A means of measurement of accomplishment , A means of standard. , A comparision of actual results with the standard.
Your Answer A means of measurement of accomplishment , A means of standard. , A comparision of actual results with the standard.

Multiple Choice Multiple Answer
Question Some questions that every corporation needs to address are as follows:-
Correct Answer Are the systems internally sound consistent & relevant , How well are HR practices linked to business goals , Are good HR practices & HRD systems & processed being designed
Your Answer How well are HR practices linked to business goals , Are good HR practices & HRD systems & processed being designed , Are the systems internally sound consistent & relevant

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question Who is the person who should always remain away from Doppelganger effect.
Correct Answer Chief Executive
Your Answer Manager

Multiple Choice Multiple Answer
Question What are the factors that warrant the attention for successful implementation?
Correct Answer Feedback management , Action planning , Reinforcement of new behaviour
Your Answer Feedback management , Action planning , Feedback analysis

True/False
Question The first HRD department in the Indian corporate sector was started in 1975 in Larsen & Toubro (L & T).
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question In an interview Method of Training Need identification, what do the Questions asked need to outline?
Correct Answer Inputs expected from the Training Department , To prove weakness & strengths of individuals , Opportunities available to overcome such weaknesses.
Your Answer Inputs expected from the Training Department , To prove weakness & strengths of individuals , Opportunities available to overcome such weaknesses.

Select The Blank
Question HRD ________ is in methodology of evaluating various elements of HRD .
Correct Answer Audit
Your Answer Audit

True/False
Question It can be enagued that globalization has reduced poverty in India and China, home to move that half a billion of the world's poor income group
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Name the data required by Manpower planning from the external environment:
Correct Answer Techology , Govt. Policies & regulations , Composition of work force
Your Answer Business plans , Techology , Govt. Policies & regulations

True/False
Question Transfer of technology does not mean merely shifting technology from one plance to another
Correct Answer True
Your Answer True

Select The Blank
Question ________ is route to be followed in order to realise vision and overall purpose.
Correct Answer Strategy
Your Answer Strategy

Match The Following
Question Correct Answer Your Answer

"Working on your liabilities" Life long mission Life long mission

Assignment to some important task force or committee Offsetting Plateauing effect Offsetting Plateauing effect

Need-opportunity Alignment Crucial role played by HRD Crucial role played by HRD

Continued self development A leadership quality A leadership quality

Select The Blank
Question Business re-engineering often shift the power base, changing the 'command - and - control' approach to ________.
Correct Answer 'Mobilised -and - enable'
Your Answer 'Mobilised -and - enable'

Select The Blank
Question ________ of more than 1500 managers in Dr. Odiorne's study were found to be in the Work Horse category
Correct Answer 0.79
Your Answer 0.79

True/False
Question The process of 360 Degree appraisal is broken into two stages - planning, implementation.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Performance counselling refers to the help provided by a manager to his subordinates, it attempts to help the employee in.-
Correct Answer Supportive atmosphere , Empethetic atmosphere , Setting goals
Your Answer Supportive atmosphere , Empethetic atmosphere , Setting goals

Multiple Choice Single Answer
Question What forms the last phase of the 360-degree feedback exercise
Correct Answer Individual counselling
Your Answer Individual counselling

Multiple Choice Multiple Answer
Question According to Gurucharan Das what should Indian companies focus its effort to emerge winners in the light of the liberalization & globalization?
Correct Answer Be able to capitalize on global trade , Not ignore quality , Product development
Your Answer Be able to capitalize on global trade , Not ignore quality , Product development

Multiple Choice Multiple Answer
Question Training programmes conducted by dividing the total group of participants into teams who are assigned to complete the task within a time limit are called -
Correct Answer SSL Technology , Grid Seminars
Your Answer Game Seminars , The agricultural approach , Grid Seminars

True/False
Question True / False
Correct Answer True
Your Answer False

Multiple Choice Single Answer
Question Such a first attempt was made by the Congrece Government, but who was the main person behind such a revolution in policies?
Correct Answer Narasinha Rao
Your Answer Rajiv Gandhi

True/False
Question The HRD programmes fail due to poverty, social injustice.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Federations may invite the management's representatives to participate in working committee meetings. Who would the unions at the department / divisional level invite to attend such meetings?
Correct Answer Divisional / departmental manager & personnel manager.
Your Answer Divisional / departmental manager & personnel manager.

Multiple Choice Single Answer
Question Name the person who lacks the other basic qualities can lead others in the wrong direction.
Correct Answer Leader
Your Answer Leader

Select The Blank
Question One of the feature HRD goals are, ________ is a perishable commodity
Correct Answer Labour
Your Answer Labour

Multiple Choice Multiple Answer
Question Name the two facters which lead people to work:
Correct Answer Economic , Motivation
Your Answer Motivation , Controlling

Multiple Choice Multiple Answer
Question What are the common features of a managerial walkabouts?
Correct Answer The period of the walkabout is sufficiently long. , The student is left on his own to successfully complete his walkabout. , Performance is judged only on the basis of the final result obtained.
Your Answer The period of the walkabout is sufficiently long. , The student is left on his own to successfully complete his walkabout. , Performance is judged only on the basis of the final result obtained.

True/False
Question Abraham has identified seven practices of successful organisations.
Correct Answer False
Your Answer True

Select The Blank
Question Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner is still at a level of ________ rather than reality.
Correct Answer Rhetoric
Your Answer Rhetoric

Select The Blank
Question In no phase of business life is ________ as important as in making promotion decesions.
Correct Answer Integrity
Your Answer Innovation

True/False
Question The final step in manpower planning is to ensure that the supply will match the demand in future.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question What is Business Process Re-engineering?
Correct Answer The ability of an organisation to step back & rethink the way it does business , Focus on all form business components: strategy, business process, people and technology. , Encouraging enterprenewal adaptation on capabilities with stress on innovative skills & collaborative decision-making
Your Answer The ability of an organisation to step back & rethink the way it does business , Focus on all form business components: strategy, business process, people and technology. , Encouraging enterprenewal adaptation on capabilities with stress on innovative skills & collaborative decision-making

Multiple Choice Single Answer
Question Federations may invite the management's representatives to participate in working committee meetings. Who would the unions at Plant level / Shop level essentially invite?
Correct Answer Representatives from line & personnel department.
Your Answer Representatives from line & personnel department.

Multiple Choice Single Answer
Question One of the key advantages of a multi - rater appraisal system is that -
Correct Answer It adds objectivity and supplements the traditional appraisal system
Your Answer It adds objectivity and supplements the traditional appraisal system

Select The Blank
Question The________ can be made using a checklist of questions
Correct Answer Observation
Your Answer Group interviews

Multiple Choice Single Answer
Question What is the percentage change in allocation for such a sector over the preceeding years allocation?
Correct Answer 0.5
Your Answer 0.4

True/False
Question Under the balanced score card approach the expectation of three shareholders
Correct Answer True
Your Answer False

Select The Blank
Question Expenses incurred by a firm on recruitment , training & devlopment of employees are treated as ________
Correct Answer Current costs
Your Answer Book costs

Select The Blank
Question ________ and retaintion of qualified employees is a common goal shared by many employers.
Correct Answer Recruitment
Your Answer Recruitment

Multiple Choice Single Answer
Question In an employees organisation the flow of decisions from the President / Secretary & Craft / Unit level Union flow to -
Correct Answer General body of Members of employees organisations
Your Answer General body of Members of employees organisations

Match The Following
Question Correct Answer Your Answer

Concept suggested by Elliot Jecques. It takes into account the various key factors that will tell the overall performance of a job. It takes into account the various key factors that will tell the overall performance of a job.

Job Factors enumerated as : Effort, responsibility, skill, working conditions Effort, responsibility, skill, working conditions

Wage survey : It places all evaluated jobs according to point in terms of money. It places all evaluated jobs according to point in terms of money.

Designing wage structure : Similar jobs are grouped and treated as a job class. Similar jobs are grouped and treated as a job class.

Multiple Choice Multiple Answer
Question For each question in the questionnaire, the participant gets a score from -
Correct Answer Himself (as filled in self questionnaire) , Colleague's score , Subordinate's score
Your Answer Himself (as filled in self questionnaire) , Colleague's score , Subordinate's score

Multiple Choice Single Answer
Question Why is it found that federations & Unions constitute an important & crucial wing of an organisation?
Correct Answer If mismanaged they affect industrial peace
Your Answer If mismanaged they affect industrial peace

Multiple Choice Multiple Answer
Question What are the elements of a quality control system?
Correct Answer A means of measurement of accomplishment , A means of standard. , A comparision of actual results with the standard.
Your Answer A means of measurement of accomplishment , A means of standard. , A comparision of actual results with the standard.

Multiple Choice Multiple Answer
Question Some questions that every corporation needs to address are as follows:-
Correct Answer How well are HR practices linked to business goals , Are good HR practices & HRD systems & processed being designed , Are the systems internally sound consistent & relevant
Your Answer How well are HR practices linked to business goals , Are good HR practices & HRD systems & processed being designed , Are the systems internally sound consistent & relevant

Select The Blank
Question 360 -Degree Feedback enhances the quality of ________ decisions.
Correct Answer HR
Your Answer HRD

Select The Blank
Question ________ should reinforce positive behaviour.
Correct Answer Feedback
Your Answer Open-end Questions

True/False
Question It is viewed that customer should be treated as a king
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question What is the long form of CII?
Correct Answer Confederation of Indian Industry
Your Answer Concept if Indian Industry

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank
Question Some organisations use ________ & committee management as techniques of training & devlopment for flexitime systems
Correct Answer Job rotation
Your Answer Job rotation

Multiple Choice Multiple Answer
Question Besides rasing prices, consumers are also victmized by the producess & trades by way of
Correct Answer adulteration , poisoning , under weightage
Your Answer adulteration , poisoning , under weightage

Multiple Choice Multiple Answer
Question Under the workshop methodology, a series of diagnostic exercises through question are taken, theses are:
Correct Answer How would you critically evaluate the job rotation in your company? , What are the three good things in your performance appraisal systems? , What are the strengths & weaknesses of your training policies & practice?
Your Answer What are the five bad things in your performance appraisal systems? , What are the three good things in your performance appraisal systems? , What are the strengths & weaknesses of your training policies & practice?

Multiple Choice Multiple Answer
Question Under the grading system, name the separate geades included:
Correct Answer Office , Clerical , Managerial
Your Answer Office , Clerical , Managerial

Multiple Choice Single Answer
Question What is it that good HR practices can build?
Correct Answer Competencies
Your Answer Managers

True/False
Question An evaluation of where one stands on the basis of their job responsibilities, leadership, qualities etc will be a good starting point for marketing plans for success
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Name the three performance counselling phase.-
Correct Answer Rapport building , Exploration , Action Planning
Your Answer Rapport building , Exploration , Communication

Select The Blank
Question For closure government permission is required at least ________ days before the intended closure
Correct Answer 90
Your Answer 60

Multiple Choice Multiple Answer
Question Name the various steps considered under Factor comparision system:
Correct Answer Allocation of correct rate to each key job , Selection of job characteristics , Determination of correct rates of key jobs
Your Answer Selection of job analysis , Allocation of correct rate to each key job , Selection of job characteristics

Select The Blank
Question ________ means providing the employee with necessary tools & authority to overcome obstacles to achieving goals.
Correct Answer Employee empowerment
Your Answer Employee empowerment

Multiple Choice Multiple Answer
Question In order to attain the support of Line Managers many organisations have formulated Training Committees or Management Development Committee, membership consists of -
Correct Answer The Chief Executive or a very senior managers take up the role of Chairman , Training Managers is the member-Secretary in such committee. , Mostly of Line Managers
Your Answer Supervisory staff for their effective participation in management. , Mostly of Line Managers , Training Managers is the member-Secretary in such committee.

Select The Blank
Question Most HRD audit are due to failures of ________.
Correct Answer Implementation
Your Answer Co-ordination

True/False
Question Objective of performance appraisal system is to identify the developmental needs of each employee.
Correct Answer True
Your Answer True

True/False
Question The diamensions of the Human Resources portfolio matrix do not have the same form as for product & market portfolio.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Mention certain weaknesses under the gerading method:
Correct Answer It is difficult to write grade description , It oversimplifies sharp differences between different jobs & different grades , It is considered to be less subjective
Your Answer It is difficult to write grade description , It oversimplifies sharp differences between different jobs & different grades , It is considered to be less subjective

Select The Blank
Question Analysis of ________ data can give a lot of insights into the HRD assets and liabilities of the company
Correct Answer Secondary
Your Answer Secondary

Match The Following
Question Correct Answer Your Answer

Limitation of manpower planning. Inaccuracy. Long, short and medium forecasts.

Manpower planning method. Long range estimates of vacancies. Long range estimates of vacancies.

Step involved in manpower planning Selecting adequate source of recruitment. Selecting adequate source of recruitment.

Name the three types of forecast Economic, employee market, co's sales expansion forecasts. Economic, employee market, co's sales expansion forecasts.

True/False
Question When individual job description and grade description do not match well, the evaluators classify the job using their subjective judgement.
Correct Answer True
Your Answer True

True/False
Question HRD audit is a comprehensive evaluation of the current HRD strategies, structures etc.
Correct Answer True
Your Answer True

Select The Blank
Question At Hewlett Packard, as part of their BPR programme, the ________directs resources from applicants to a centralised employment response centre.
Correct Answer EMS
Your Answer GRPS

True/False
Question Factor comparison system consists of selection of key jobs.
Correct Answer True
Your Answer True

True/False
Question In the orientation phase, all participants are to submit a list of appraisers by whom they would like to be assessed.
Correct Answer True
Your Answer False

Multiple Choice Single Answer
Question In the stage of career development cycle which out of the following approach should be adopted to bridge the gap? Alternatives for the training should include a -
Correct Answer "Swim or Sink approach"
Your Answer "Swim or Sink approach"

Multiple Choice Single Answer
Question What was the key essential objective of the changed economic policy at the global level
Correct Answer to integrate the Indian economy with the world economy,
Your Answer to integrate the Indian economy with the world economy,

True/False
Question Under point method, common factors to all the jobs are identified.
Correct Answer True
Your Answer True

True/False
Question The benefit of job evaluation is that it lays down the foundation for a rational wage structure
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question According to Dr. George S. Odiorne employees can be commonly classified as -
Correct Answer Stars , Dead wood , Problem children
Your Answer Stars , Dead wood , Problem children

True/False
Question In the Grid Seminars, stress is laid on teaching.
Correct Answer False
Your Answer False

Match The Following
Question Correct Answer Your Answer

Arthur He studied the impact of two different management approaches on the productivity of steel mills. He studied 80 automobile plants representing 24 companies from 18 different countries.

Macduffie He studied 70 automobile plants representing 24 companies from 17 different countries. He studied the impact of two different management approaches on the productivity of steel mills.

Huselied He used 2 scales- one to measure employee skills and the second to measure employee motivation. He studied the survival rate of 136 non-financial companies.

Welbourne and Andrews He studied the survival rate of 136 non-financial companies. He used one scale i.e. to measure employee skills.

True/False
Question The job falling under the same grade get different wage scale.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question Why would management participation in trade union be open to opposition by a few?
Correct Answer trade union leader may feel thire influence decelerated among trade union members , member may view thire movement weakend with the influence of management , due to misunderstandings cropping up among leader & members
Your Answer trade union leader may feel thire influence decelerated among trade union members , member may view thire movement weakend with the influence of management , due to misunderstandings cropping up among leader & members

True/False
Question Counselling involves a one to one discussion between the participant and administrator.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Name the three phases of recruitment process:
Correct Answer Planning , Implementing , Evaluating
Your Answer Implementing , Evaluating , Screening

Multiple Choice Single Answer
Question Name one of the components / elements of the flow of decisions in the employees organisation as a bid to increase union member loyalty :
Correct Answer Providing wrong information about management
Your Answer Industrial relations about management

Multiple Choice Multiple Answer
Question A Managerial Walkabouts presents the students with some basic challenges, such as -
Correct Answer Logical Enquiry , Service , Adventure
Your Answer Logical Enquiry , Risk apetite , Adventure

Multiple Choice Single Answer
Question The belief that a human resource, when put through different management development programmes, is converted into a good management resources is supported by which common approach?
Correct Answer Manufacturing approach
Your Answer Walk about approach

Multiple Choice Multiple Answer
Question what are the common objections against the treatment of people as assets in a HRM system
Correct Answer There is no assurance of future benefits , people are not owened by the organisation , it may not be recognised by tax laws
Your Answer There is no assurance of future benefits , it does not recognise the human side human side to mgmt side to side to mgt of human resources , people are not owened by the organisation

Multiple Choice Single Answer
Question At a certain stage the upword mobility stops for many employees. This is inescapable in view of pyramid organisation structure. This phenomenon is called :
Correct Answer Plateauing
Your Answer Pyramiding

Multiple Choice Single Answer
Question What is it that Moon-lighting by employees, if extensively part taken, affect Human Resource Manager in the future adversely?
Correct Answer Disharmony in individual & organisational goal balance.
Your Answer Potential threat of competition

Multiple Choice Single Answer
Question Why is it that in dual career groups there is restricted freedom from the side of the human resource manager?
Correct Answer because of restriction & reservations in adhering to organisational rules & regulations
Your Answer because of problem inherent to Moon lighting affects Dual Career groups

Select The Blank
Question In some cases, individual and group interviews are substituted by ________
Correct Answer LSIP
Your Answer LRIP

Multiple Choice Multiple Answer
Question Why was workers participation in manamement intiated?
Correct Answer to satisfy workers psychological needs , to develop a souce of belongingness , to establish industrial peace
Your Answer to satisfy workers psychological needs , to develop a souce of belongingness , to establish industrial peace

Select The Blank
Question The problem and challenges of continous improvement can be effectively tackled by taking advantage of ________.
Correct Answer Synergy of teams
Your Answer Training

Multiple Choice Single Answer
Question If supply of labour is higher than demand, which factor would be relatively low?
Correct Answer Wage
Your Answer Wage

Select The Blank
Question A________ having openness, trust, authenticity as its bed rock is highly suitable for 360 - degree appraisal.
Correct Answer Culture
Your Answer Surrounding

Select The Blank
Question Under Voluntary retirement scheme income tax benefits for employees who have accepted the scheme are however , valid only for payouts of upto ________
Correct Answer Rs. 5 lakh
Your Answer Rs. 5 lakh

HRM-16

2010-11-26T16:01:00.003+05:30

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question Mention the objective of the potential appraisal.
Correct Answer To assess an individual in terms of the highest level of work. , To assist the organisation in discharging its responsibility of selecting managers.
Your Answer To assist the organisation in discharging its responsibility of selecting managers. , To assess an individual's sense of reality , To assess an individual's creative imagination.

Multiple Choice Single Answer
Question Name the type of questions hindering communication
Correct Answer Testing
Your Answer Close-ended question

Multiple Choice Multiple Answer
Question Name the two important responsibilities of top management of all organisations.
Correct Answer Organisational survival , Organisational growth
Your Answer Organisational survival , Organisational growth

Multiple Choice Single Answer
Question The differences in which kind of faiths among the people is hurdle in the HRD
Correct Answer Religious
Your Answer Religious

True/False
Question The modern HR function has HRD at its core.
Correct Answer True
Your Answer True

Select The Blank
Question The ________ are mostly for the employees of the marketing department .
Correct Answer Commissions
Your Answer Commissions

True/False
Question Workers and trade unions never praticipate in the management of human resources
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Which pay is one of the most crucial pay given to the employee & also shown in the pay structure.
Correct Answer Performance
Your Answer Performance

Select The Blank
Question ________ are the visible amounts given for fertilizers export promotion, etc.
Correct Answer Explicit subsidies
Your Answer Explicit subsidies

True/False
Question It can be enagued that globalization has reduced poverty in India and China, home to move that half a billion of the world's poor income group
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Who is the person who should always remain away from Doppelganger effect.
Correct Answer Chief Executive
Your Answer Chief Executive

Match The Following
Question Correct Answer Your Answer

Feedback It should be data-based and not impressionistic It should be data-based and not impressionistic

Rapport building In this case there is a climate of acceptance & warmth In this case there is a climate of acceptance & warmth

Exploration In this case, the employee should appreciate his strengths & weakness. In this case, the employee should appreciate his strengths & weakness.

Action Planning In this case, the interview should end with specific plans of action for the development of the employee. These help in gathering more information and in stimulating thinking.

Multiple Choice Multiple Answer
Question What kind of Grading must be brought to the notice of the vice-president of the Company.
Correct Answer Excellent , Poor
Your Answer Fair , Excellent , Superior

Multiple Choice Single Answer
Question What forms the last phase of the 360-degree feedback exercise
Correct Answer Individual counselling
Your Answer Individual counselling

Multiple Choice Multiple Answer
Question What are the casues for unsound functioning of Indian Tarde unions?
Correct Answer Multilpe unions , Category wise unions , Intra & inter union rivalry
Your Answer Multilpe unions , Category wise unions , Intra & inter union rivalry

Select The Blank
Question ________ are those who provide competitive advantage to corporations.
Correct Answer People
Your Answer People

True/False
Question The relationship between good HR practices and organisational effectiveness is very simple.
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question Whose study provides that one create appropriate HRD climate only through good practices.
Correct Answer Abraham
Your Answer Abraham

Multiple Choice Single Answer
Question Why is it found that federations & Unions constitute an important & crucial wing of an organisation?
Correct Answer If mismanaged they affect industrial peace
Your Answer If mismanaged they affect industrial peace

Multiple Choice Multiple Answer
Question What are the preparations to be done during pre-interview session by the employer about the employee.-
Correct Answer Background , Training , Experience
Your Answer Background , Training , Experience

Select The Blank
Question Most HRD audit are due to failures of ________.
Correct Answer Implementation
Your Answer Implementation

Select The Blank
Question ________ leads to conflict between various departments is a functional organisation
Correct Answer The lack of appreciation for the constraints of other department
Your Answer The lack of appreciation for the constraints of other department

Select The Blank
Question The role of the organisation in career planning is to introduce & strengthen systems to ensure ________ of employees
Correct Answer Career Progression
Your Answer Career Progression

Multiple Choice Single Answer
Question One of the importance of HRD is
Correct Answer Role clarity
Your Answer Role clarity

Multiple Choice Single Answer
Question What is concerned with developing a pool of candidates in line with the human resources plan
Correct Answer Recruitment
Your Answer Recruitment

Multiple Choice Multiple Answer
Question Name the steps that develop strategic framework for HRD
Correct Answer Realistic employee development , Measurable employee development , Well costed employee development
Your Answer Realistic employee development , Measurable employee development , Well costed employee development

Select The Blank
Question Where the firm pats the proposed changes into practice is called ________ stage.
Correct Answer Implementation
Your Answer Design

True/False
Question After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQM concept put it on the map.
Correct Answer False
Your Answer False

True/False
Question The HRD programmes fail due to poverty, social injustice.
Correct Answer True
Your Answer True

Select The Blank
Question On the basis of job elements and organisational demand an appropriate ________ of job evaluation should be selected.
Correct Answer method
Your Answer method

Multiple Choice Multiple Answer
Question What are the action steps for re-engineering?
Correct Answer Carry out a Need Assessment , Forming a steering Team & Implementation Team
Your Answer Carry out a Need Assessment , Forming a steering Team & Implementation Team

True/False
Question Human resource management is responsible for getting the best people, training and providing mechanism.
Correct Answer True
Your Answer True

True/False
Question HRD audit can also be used against the HRD department
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question What are the needs for Quality Audit?
Correct Answer It constitutes a permanent record of the progress in achieving the goals of quality. , It facilitates and encourages supplier quality certificationsystems. , It provides a benchmarkas to the performance of the quality system.
Your Answer It provides a benchmarkas to the performance of the quality system. , It constitutes a permanent record of the progress in achieving the goals of quality. , It facilitates and encourages supplier quality certificationsystems.

Multiple Choice Multiple Answer
Question What are the factors that warrant the attention for successful implementation?
Correct Answer Feedback management , Action planning , Reinforcement of new behaviour
Your Answer Feedback management , Action planning , Reinforcement of new behaviour

Multiple Choice Multiple Answer
Question Essentials of effective QC's :-
Correct Answer Prompt approval , Regular communication , Unconditional support
Your Answer Prompt approval , Regular communication , Unconditional support

Multiple Choice Single Answer
Question What does a Supervisory Skill Level Survey entaial?
Correct Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests
Your Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests

Multiple Choice Single Answer
Question The anchor for an individual who is attached to an organisation or a location rather than to work is essentially termed :
Correct Answer Search for security
Your Answer Search for security

Multiple Choice Single Answer
Question Which system emphasis a lot on the need to motivate people
Correct Answer Human Resourse Development
Your Answer Human Resourse Development

Select The Blank
Question Stephen Knauf defined HRA as " the measurement & ________ of Human organisational inputs such as recruitment , training experience & commitment
Correct Answer Qualification
Your Answer Qualification

True/False
Question Under the balanced score card approach the expectation of three shareholders
Correct Answer True
Your Answer True

Select The Blank
Question ________ system stresses on discipline and there is simplicity in the form.
Correct Answer Merit rating
Your Answer Merit rating

Select The Blank
Question Good relationships ideally does not mean a "goodie goodie" relationship, it should be based on mutual respect & should be ________
Correct Answer Functional & objective
Your Answer Constructive

Select The Blank
Question No worker employed in any industry who has been in continuous service for more than ________ , can be retrenched until prior permission from the govt. to retrench in undertakings employing more than 100 people
Correct Answer 1 year
Your Answer 1 year

True/False
Question A leader who lacks the other basic qualities can lead others in the wrong direction.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question What is the percentage change in allocation for such a sector over the preceeding years allocation?
Correct Answer 0.5
Your Answer 0.5

HRM-15

2010-11-26T15:59:00.003+05:30

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank
Question The ________ are mostly for the employees of the marketing department .
Correct Answer Commissions
Your Answer Incentives

Multiple Choice Multiple Answer
Question Name the three performance counselling phase.-
Correct Answer Rapport building , Exploration , Action Planning
Your Answer Exploration , Action Planning , Rapport building

True/False
Question Monitoring and Follow-up follows the distribution of questionnaires to all assessors.
Correct Answer True
Your Answer True

True/False
Question A major beneficiary of liberalization and consequently competition not been the consumer ….. But the inustry
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Name the process of 360 degree appraisal which can be broken into three stages or levels -
Correct Answer Planning , Implementation , Result
Your Answer Planning , Implementation , Result

True/False
Question The individual with a deep speed insight will not go quickly to the least of a problem.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question What is the primary objective behind SSL?
Correct Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.
Your Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.

Multiple Choice Single Answer
Question What is it that is treated as a soul of the HR functions?
Correct Answer HRD
Your Answer HRD

Select The Blank
Question Most HRD audit are due to failures of ________.
Correct Answer Implementation
Your Answer Implementation

True/False
Question The benefit of job evaluation is that it lays down the foundation for a rational wage structure
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Name the three phases of recruitment process:
Correct Answer Planning , Implementing , Evaluating
Your Answer Implementing , Evaluating , Screening

Multiple Choice Single Answer
Question Why is it that management should take extra care while framing personnel policies, especially where an employees organisation does exist?
Correct Answer Federations are eveready to challenge management action, particularly with respect to promotions, transfers, seniority
Your Answer Employees organisations have a major impact on various aspects, policies & decisions

Select The Blank
Question Stephen Knauf defined HRA as " the measurement & ________ of Human organisational inputs such as recruitment , training experience & commitment
Correct Answer Qualification
Your Answer Representation

Select The Blank
Question Federation & union at all levels are managed on the lines of management of ________
Correct Answer A political body
Your Answer A political body

True/False
Question Through consumers participation in management, consumer will lose their rights through served technique
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question A Managerial Walkabouts presents the students with some basic challenges, such as -
Correct Answer Logical Enquiry , Service , Adventure
Your Answer Service , Risk apetite , Adventure

Select The Blank
Question Generally, training need identification forms a part of ________.
Correct Answer Management Appraisal System
Your Answer Management Appraisal System

Multiple Choice Multiple Answer
Question Under "Workshop" feedback is done on which kind of categories?
Correct Answer Managerial role , Leadership styles , Behavioural qualities
Your Answer Leadership styles , Behavioural qualities , Managerial role

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank
Question The ________ are mostly for the employees of the marketing department .
Correct Answer Commissions
Your Answer Incentives

Multiple Choice Multiple Answer
Question Name the three performance counselling phase.-
Correct Answer Rapport building , Exploration , Action Planning
Your Answer Exploration , Action Planning , Rapport building

True/False
Question Monitoring and Follow-up follows the distribution of questionnaires to all assessors.
Correct Answer True
Your Answer True

True/False
Question A major beneficiary of liberalization and consequently competition not been the consumer ….. But the inustry
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Name the process of 360 degree appraisal which can be broken into three stages or levels -
Correct Answer Planning , Implementation , Result
Your Answer Planning , Implementation , Result

True/False
Question The individual with a deep speed insight will not go quickly to the least of a problem.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question What is the primary objective behind SSL?
Correct Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.
Your Answer To not only measure training supervisors by comparing their performance with that of several thousand supervisors in other Cos.

Multiple Choice Single Answer
Question What is it that is treated as a soul of the HR functions?
Correct Answer HRD
Your Answer HRD

Select The Blank
Question Most HRD audit are due to failures of ________.
Correct Answer Implementation
Your Answer Implementation

True/False
Question The benefit of job evaluation is that it lays down the foundation for a rational wage structure
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Name the three phases of recruitment process:
Correct Answer Planning , Implementing , Evaluating
Your Answer Implementing , Evaluating , Screening

Multiple Choice Single Answer
Question Why is it that management should take extra care while framing personnel policies, especially where an employees organisation does exist?
Correct Answer Federations are eveready to challenge management action, particularly with respect to promotions, transfers, seniority
Your Answer Employees organisations have a major impact on various aspects, policies & decisions

Select The Blank
Question Stephen Knauf defined HRA as " the measurement & ________ of Human organisational inputs such as recruitment , training experience & commitment
Correct Answer Qualification
Your Answer Representation

Select The Blank
Question Federation & union at all levels are managed on the lines of management of ________
Correct Answer A political body
Your Answer A political body

True/False
Question Through consumers participation in management, consumer will lose their rights through served technique
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question A Managerial Walkabouts presents the students with some basic challenges, such as -
Correct Answer Logical Enquiry , Service , Adventure
Your Answer Service , Risk apetite , Adventure

Select The Blank
Question Generally, training need identification forms a part of ________.
Correct Answer Management Appraisal System
Your Answer Management Appraisal System

Multiple Choice Multiple Answer
Question Under "Workshop" feedback is done on which kind of categories?
Correct Answer Managerial role , Leadership styles , Behavioural qualities
Your Answer Leadership styles , Behavioural qualities , Managerial role

True/False
Question Trade union is a group of two people who come to strengthen their bargaining position.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Under the phase 3 "Monitoring and Follow Up" the rater also identifies himself in several roles in the questionnaire like a -
Correct Answer Superior , Subordinate , Colleague
Your Answer Superior , Subordinate , Colleague

Match The Following
Question Correct Answer Your Answer

Effective leadership Excellent relationship skills. Excellent relationship skills.

Analytical power The ability to reformulate an apparantly complicated problem into workable units. The ability to reformulate an apparantly complicated problem into workable units.

Creative Imagination This requires vision to provide alternatives on which future can be based. This requires vision to provide alternatives on which future can be based.

Sense of reality The person will be able to maintain objective approach to situation in which own personal involvement is considerable. The person will be able to maintain objective approach to situation in which own personal involvement is considerable.

Select The Blank
Question Companies can offer the option only to employees who are above ________ years of age or have served with the company for 10 years.
Correct Answer 40
Your Answer 40

HRM-14

2010-11-26T15:56:00.000+05:30

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False
Question Establishment of trade unions by workers in small industries is not common
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question Women employees presently restrict / limit their career to selected jobs & organisations. But, they will soon be ready to take up all types of jobs in different types of organisations. This phenomenon is known as -
Correct Answer Dual career group
Your Answer Dual career group

Multiple Choice Single Answer
Question The function/task of ensuring that all sections are filled in, & the evidence is sufficiently complete is that of the -
Correct Answer Reviewer
Your Answer Reviewer

Select The Blank
Question ________ are those who provide competitive advantage to corporations.
Correct Answer People
Your Answer Managers

Select The Blank
Question Employer has to pay ________ of the basic wages to the employees during the lay off period
Correct Answer 0.5
Your Answer 0.5

Multiple Choice Multiple Answer
Question Name the basic appraisal qualities:
Correct Answer Action , Judgement , Alertness
Your Answer Action , Judgement , Alertness

Multiple Choice Multiple Answer
Question What are the general characteristics of Freedom or Independence competance?
Correct Answer They will like to work at their own place , They will like to choose their working hours , Free-lance writer & consultants come under this category
Your Answer They will like to work at their own place , They will like to choose their working hours , Free-lance writer & consultants come under this category

Multiple Choice Multiple Answer
Question Under the appraisal panel which are the qualities that can achieve good results despite the difficulties inherent in the potential appraisal:
Correct Answer Creative imagination , Sense of reality , Effective leadership
Your Answer Creative imagination , Sense of reality , Effective leadership

True/False
Question As per the Human Development Balance sheet, 1997 30% of the total population (world) lives in abolute poverty
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question What does a Supervisory Skill Level Survey entaial?
Correct Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests
Your Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests

Select The Blank
Question A paper prepared by Mr. P Chidambaram, titled Indian subsidies reveals that in order to cleen its fiscal dificult ina few year, India needs to out down about 50% of subsidies in ________ goods since it yields only 10% returns
Correct Answer Non-merit
Your Answer Non-merit

Multiple Choice Single Answer
Question Whose study provides that one create appropriate HRD climate only through good practices.
Correct Answer Abraham
Your Answer Abraham

True/False
Question Successful HR departments will focus on motivational performance .
Correct Answer False
Your Answer True

True/False
Question Federations & unions constitute not only a part of organisations but also an important and crucial wing of them
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Highly successful functional benchmarking models developed by the Japenese have been adopted the world over. Name some of Matsushita's Systems of benchmarking?
Correct Answer Just in Time (JIT) , Point of Sale (POS) system , System of divisions (Profit centres) within a centralized banking system
Your Answer Just in Time (JIT) , Point of Sale (POS) system , System of divisions (Profit centres) within a centralized banking system

Multiple Choice Single Answer
Question What is that describes the duties of the job, authority relationship, skills requirement, conditions of work etc.
Correct Answer Job analysis
Your Answer Job programmes

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False
Question Establishment of trade unions by workers in small industries is not common
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question Women employees presently restrict / limit their career to selected jobs & organisations. But, they will soon be ready to take up all types of jobs in different types of organisations. This phenomenon is known as -
Correct Answer Dual career group
Your Answer Dual career group

Multiple Choice Single Answer
Question Name the situation where a person takes the necessary steps at the right moment of time
Correct Answer Action
Your Answer Action

Multiple Choice Single Answer
Question The function/task of ensuring that all sections are filled in, & the evidence is sufficiently complete is that of the -
Correct Answer Reviewer
Your Answer Reviewer

Select The Blank
Question ________ are those who provide competitive advantage to corporations.
Correct Answer People
Your Answer Managers

Select The Blank
Question Employer has to pay ________ of the basic wages to the employees during the lay off period
Correct Answer 0.5
Your Answer 0.5

Multiple Choice Multiple Answer
Question Name the basic appraisal qualities:
Correct Answer Judgement , Alertness , Action
Your Answer Action , Judgement , Alertness

Multiple Choice Multiple Answer
Question What are the general characteristics of Freedom or Independence competance?
Correct Answer They will like to work at their own place , They will like to choose their working hours , Free-lance writer & consultants come under this category
Your Answer They will like to work at their own place , They will like to choose their working hours , Free-lance writer & consultants come under this category

Multiple Choice Multiple Answer
Question Under the appraisal panel which are the qualities that can achieve good results despite the difficulties inherent in the potential appraisal:
Correct Answer Creative imagination , Sense of reality , Effective leadership
Your Answer Creative imagination , Sense of reality , Effective leadership

True/False
Question As per the Human Development Balance sheet, 1997 30% of the total population (world) lives in abolute poverty
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question What does a Supervisory Skill Level Survey entaial?
Correct Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests
Your Answer Method of measuring training needs of a Co's supervisors through well designed psychometric tests

Select The Blank
Question A paper prepared by Mr. P Chidambaram, titled Indian subsidies reveals that in order to cleen its fiscal dificult ina few year, India needs to out down about 50% of subsidies in ________ goods since it yields only 10% returns
Correct Answer Non-merit
Your Answer Non-merit

Multiple Choice Single Answer
Question Whose study provides that one create appropriate HRD climate only through good practices.
Correct Answer Abraham
Your Answer Abraham

True/False
Question Successful HR departments will focus on motivational performance .
Correct Answer False
Your Answer True

True/False
Question Federations & unions constitute not only a part of organisations but also an important and crucial wing of them
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Highly successful functional benchmarking models developed by the Japenese have been adopted the world over. Name some of Matsushita's Systems of benchmarking?
Correct Answer Just in Time (JIT) , Point of Sale (POS) system , System of divisions (Profit centres) within a centralized banking system
Your Answer Just in Time (JIT) , Point of Sale (POS) system , System of divisions (Profit centres) within a centralized banking system

Multiple Choice Single Answer
Question What is that describes the duties of the job, authority relationship, skills requirement, conditions of work etc.
Correct Answer Job analysis
Your Answer Job programmes

True/False
Question Depending on the career path model of managers, some specialised training inputs are given at pre-determined times to make him more handling the new higher assignment
Correct Answer True
Your Answer False

Multiple Choice Single Answer
Question In which approach towards training and development stress is to be given on learning rather than on teaching?
Correct Answer Agricultural approach
Your Answer Walk about approach

Multiple Choice Single Answer
Question When was the first attempt made to move a change in policies regarding business, licenses & permits operating in India
Correct Answer Mid 80's
Your Answer Mid 80's

True/False
Question Performance development plan is set for the employee by his immediate boss.
Correct Answer True
Your Answer False

Multiple Choice Multiple Answer
Question Essentials of effective QC's :-
Correct Answer Prompt approval , Regular communication , Unconditional support
Your Answer Prompt approval , Regular communication , Unconditional support

Select The Blank
Question The link between sense of reality and ________ is important for proper understanding of the definition of sense of reality
Correct Answer imagination
Your Answer imagination

True/False
Question The Asian Institute of Management have introduced a unique course called "Managerial Walkabout". The idea of the course came from Prof. M. Gibbons of Simon Fraser University, British Columbia.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question What are the casues for unsound functioning of Indian Tarde unions?
Correct Answer Multilpe unions , Category wise unions , Intra & inter union rivalry
Your Answer Multilpe unions , Category wise unions , Intra & inter union rivalry

Multiple Choice Multiple Answer
Question What are the objectives of inspection?
Correct Answer Removing defects , Consumer satisfaction , Quality product
Your Answer Removing defects , Quality product , Reduction in wastage.

Multiple Choice Single Answer
Question Name the bank which was one of the earliest organisations in India to try Sensitivity training based interventions in the 60's :
Correct Answer State Bank of India
Your Answer Bank of Baroda

28. HRD should be series of adhoc decisions and practices.

True

False

29. For closure , if there is no response ( from government ) within permission is deemed to have been granted

31. Organizations gear most of their management succession activities to the immediate past.

True

False

1. Definition of Performance Appraisal
1. It is totally different from job evaluation as well as merit rating.

2. Objectives of Performance Appraisal
2. Relating scales should be constructed adequately and in accordance with the objectives.

3. Feature of Performance Appraisal
3. It is a systematic, orderly and objective method of evaluating the present and potential utility of employees to the organisation.

4. Essentials of a good Appraisal Plan
4. Provision of feedback to subordinates to know where they stand.

5. It is totally same as job evaluation as well as merit rating.

6. Developing negative organisational relations