Well for $400 US per year to renew, you get NO support from Microsoft… that’s one of the perks… On July 8, 2009 a colleague of mine at Infront sent an email to the Microsoft Courseware Library Requests team and received a response yesterday November 20, 2009, that’s only a 4 month turn around. === Original Email === Sent: Wednesday, July 08, 2009 4:11 PM To: Courseware Library Requests Subject: Courseware Library Importance: High Good afternoon, I can’t log in to the courseware library. I’ve tried to use the Forgot logon button but it’s telling me that my email address is invalid. I’ve tried all the email addresses I can think of and it’s not working. How can I get assistance with this? I need some courseware…. ==== End of Original email === And the response which came in more than 4 MONTHS LATER!!! We apologize but this email address is no longer monitored. The bad news is we have not honored our commitment to supporting you and have not addressed your needs and questions in a timely