Tech Chat Show - Business and Computer Technology

EP: 21 Prerequisite for the transition into Business Work

2012-03-18T11:54:00.001-07:00

Show 21

Download Show 21 EP: 21 Prerequisite for the transition into Business Work In this show we talk about Prerequisite for the transition from home users into Business Work, These just some ideas and ways that we work for you and your business.

Service Level Agreements

• Drawing up an SLA Basic SLAs set out: • The service your be providing? • The standards of service you provide? • Map out the responsibilities of the supplier and customer? • Provisions for legal and regulatory compliance? • Performance and response time? • Fault correction time? • Confidentiality? • Non-disclosure provisions? • Payment terms? • Termination conditions 1. Design the SLA so that it clearly defines the service provider's responsibilities. 2. Identify service levels that your infrastructure needs so the SLA is comprehensive. 3. Negotiate the SLA with the service provider, paying particular attention to what services are being guaranteed, how they will be measured, the process for realizing agreed-upon remedies, and the amount of time the service provider has to correct problems. All this and much much more on this weeks show.

EP: 20 Growing your business empire

2012-03-18T11:52:00.003-07:00

Show 20

Download Show 20 EP:20 Growing your business empire We talk about all this below and much much more in this weeks show. In this show we talk about how to grow your business, These just some ideas and ways that we work for you and your business, there is no wrong or right way just ideas to share we you.

Growing your business empire

• Setup a Marketing Plan • Identify your short term goals & your long-term goals. • Where you are now? and where you're going to be? 6 Steps to Creating Achievable Goals: With every goal you must follow the 6 P’s: Prioritize: You may have several goals. Prioritize them on your list. Positive: Use positive language. "I will …", "I’ll be…", "I’ll have…" Precise: Be precise. "I will have supper with my family three nights a week" rather than "I will be home earlier" Performance: Measure your performance. Set time for starting and completing your goal. "May 1 – I will be home at 5:30 three nights this week" Practical: Make your goals practical. Do you have the control to make this work or do you rely on other people to meet your goal? Personal: Is this goal a personal goal or someone else’s desire for you? Time management is easier when you can motivate yourself and judge the value of your time. If your goals are based on someone else’s desires (if your mate wants you to work in a steady job but you want to be self-employed) you will find it difficult to manage your time due to lack of motivation. • Know your competitors. (What's the best way to take advantage of the differences between you and your competitors?) • Deciding whether to grow your business - you will reach a stage where you need to decide whether to grow. This is an important decision because business growth has both advantages and disadvantages. • how well is your business is currently performing? • How a SWOT analysis can help To make sure that you go for the right sort of growth, at the right time, you need to work out how your business is currently performing. There are a number of ways to do this and one way is to perform a SWOT analysis. SWOT stands for: • Strengths • Weaknesses • Opportunities • Threats FREE SWOT Analysis Template • Know what type of advertising is best for you. • Create a Plan of Action • Develop an e-marketing plan • Define Your Advertising Budget • Assess your business' performance • YouTube Promoted Videos All this and much much more on this weeks show.

EP: 19 PC Health Check (MOT)

2012-03-18T11:51:00.001-07:00

Show 19

Download Show 19 EP:19 The Importance of Computer Software Updating We talk about all this below and much much more in this weeks show. In this show we talk about PC Health Check (MOT). These just some ideas and ways that we work, there is no wrong or right way just ideas to share we you. important: These tests are nothing to do with PC Performance for Optimizing in my opinion.

PC Health Check (MOT)

Antivirus, Firewall, and AntiSpyware • Virus Scan. & Malware Scan of the system • Install latest security software ie: virus scanner, malwarebytes, • Run Chkdsk /R • Create a windows recovery disc or system restore disc (manufature restore disk) • Back up the registry • Setup Erunt - ERUNT • Install all updates for your Windows Operating System. • Install all updates for Microsoft Office Software • Update Chipset Drivers, Graphics, Sound, etc • Update program Software Drivers • Install all latest security patches ie: Flash, Quicktime, Plugins ie Adblock, No-Script • Install latest updated browser and setup all security settings • Install latest spam filter for email client • Change Windows Login Password • Clean up your Temporary and Internet Files. • System Valet - Clean your Keyboard, Mouse, Monitor, CD Drives, Floppy Drives, Case inside and out. • Clean inside of PC • Clean CPU fan and heat-sink (apply new thermal compound) • Clean case fans (replace if old and tired) • Clean graphics card fan and heat-sink, also Clean intake • Clean PSU vents and fan • Clean case filters

Test all hardware and diagnose faults

• Test power supply, jumper green & black wire, then test each connector, also check for blown caps. • Test graphics card (furmark) futuremark.com • Check for dead pixels on your monitor screen • Hard Drive SMART data results CrystalDisk HDD Health v3.3 • Run diognosic test of hard drive for bad sectors hdd-regenerator or Hard Drive Diagnostics Tools and Utilities • Test sound card • Visually inspect motherboard for damage and blown caps. & run PassMark BurnInTest • Test memory memtest.org • Test Optical drive for read and write error's also try burning CD • Test CPU (run bench test and check temps) Prime95 RealTemp • Test all USB Ports • Check network and internet settings • Test Wired/Wireless networks (Check & disable SSID Broadcast, wep or wpa2 security and change if present) • Check router settings (ie mac filtering) • Check UPS • Reboot network hubs, router, switchs, server. • Printer – print test page, check default and check all rollers • Patching insecure programs helps safeguard your data and PC against cybercriminals secunia.com • Advise on any upgrades (memory installation is free of charge if bought at the same time as your PC Check-Up.) Software you can use but not advised iolo.com pcpitstop.com

EP: 18 The Importance of Computer Software Updating

2012-03-18T11:49:00.003-07:00

Show 18

Download Show 18 EP:18 The Importance of Computer Software Updating We talk about all this below and much much more in this weeks show. In this show we talk about computer software, hardware and firmware updates, most people put it on there to do list that never gets done...yet it's a real important part for you as a computer user and your computer security, without keeping software up to date you're a big security risk. it's the type of topic that don't get talked about much but its very important part of computing today. Important: neglecting critical software update is the last thing that should be placed on the back burner. your be leaving yourself and network wide open to hacker and cybercriminals.

The Importance of Computer Software Updating

1. It is really important everyday applications such as Adobe PDF Reader, QuickTime, Adobe Flash player and Microsoft Office are updated regularly, these are prime candidates for exploitation by hackers and malware if left un-patched. 2. Check the status of Flash Player version Check the status 3. Personal Software Inspector (PSI) Patching insecure programs helps safeguard your data and PC against cybercriminals. Secunia PSI is a security scanner which identifies programs that are insecure and need updates. It even automates the updating of many of these programs, making it a lot easier to maintain a secure PC. secunia.com

What are Microsoft Updates?

Microsoft Update is a service that allows for the periodic patching of system files to address known issues with Microsoft products. • Security Updates - These updates patch security vulnerabilities that could allow a system to become compromised. • Critical Updates - Critical Updates fix any major issue that is found in Microsoft products. • Software Updates - Non-critical issues, such as minor bugs, are addressed using Software Updates. • Service Packs - Service Packs contain a collection of all patches to date for a specific piece of software or operating system and usually have additional feature changes.

Importance of Security Software Updating.

• Instant messenger, web browsers ie: Firefox, Internet Explorer. these are a big risk to the network if left without regular security updates. (should be a top priority). • Antivirus software. Keep these updated with the latest definitions. DO NOT turn them off because it slows the system down. • Firewall Cybercriminals are endlessly inventive in their efforts to exploit vulnerabilities in software, and many software companies work tirelessly to combat these threats. That is why you should: Regularly install updates for all your software

Microsoft Computer Security, Digital Privacy, and Online Safety

Microsoft Safety & Security Centre

Steve Gibson

ShieldsUP!

Risks

Browser hijack software can be hidden in a plugin, codec, freeware, shareware, or browser toolbars. These can be installed along with other malware infections. Other browser hijacks end up on your system by exploiting browser vulnerabilities or vulnerabilities in specific add-ons.

Codec Packs Are Bad - Beware Fake Codecs - it could be a trojan

These are codec packages that I would not recommended. • K-Lite Mega Codec Pack • K-lite Codec Pack • Vista Codec Pack • XP Codec Pack • 7 Codec Pack • Divx Code Pack A good alternative to these Codec Packs is VLC player VLC player Gspot tells you what codec is needed just drag and drop file into Gspot gspot

Gadgets

X-mini II Capsule iPod/MP3 Speaker (2nd Generation) X-mini II Review buy X-Mi-X-Mini-II-2nd-Generation-Capsule-iPod-MP3-Speaker

News

Pirate Bay vows to go underground over blocking threat The Pirate Bay plans new evasion tactics File-sharing site The Pirate Bay has said that it will adapt rather than die as it faces legal blocks in the UK. On Monday the High Court ruled that the site facilitates copyright infringement. It will decide in June whether ISPs must block UK customers from accessing the site. In response, The Pirate Bay said it would use other methods for distributing content which would make it harder for its "enemies" to track. Pirate Bay vows to go underground over blocking threat

Max Payne 3 - Official Trailer [HD]

max Payne 3

Our friends

tech-vets.com High Speed PC Top Deck Tech Station Give-Away doortodoorgeek.com All this and much more in this weeks show.

EP:17 Things To Do When Business Goes Quiet

2012-03-18T11:48:00.001-07:00

Show 17

Download Show 17 EP:17 Things To Do When Business Goes Quiet In this show we talk about thing you can do when your business goes quiet.

Things To Do When Business Goes Quiet

1. Offer gift vouchers 2. Network and promote your business 3. Local charities 4. Get testimonials 5. Introduce yourself to local business 6. Try something new ie: (if you have not tried Ad words give it s go) 7. Offer existing customers something (like gift vouchers) to temp them into bringing you more business. 8. Review you business and get things up to date ie: tax returns, stock, tools and software. 9. Look at why your business is gone quite and try and make changes. (is it your competition) 10. Inject some new daily ideas in to the way you run your business so it don't happen again ie: (15 to 30 minutes of marketing a day) (it's not all about taking money? it's about growing your business for the future.) 11. Take a look at you in and out goings (costings) to see what you can trim 12. Email companies with update newsletter with latest offers and promotions etc 13. Call companies 14. Flyers (pay for some to post flyers) http://www.dor2dor.com/ 15. Look at networking in breakfast mornings or lunch's 15. always have money put money back into business for quite times. 16. Do surveys ask what the people want. ( a simple questionnaire) 17. How much is the business taking? do you have a viable business? 18. Been busy in the past? take some small time out for yourself while you have the chance. 19. Offer a raffle a big giveaway to draw attention.

EP:16 Tips For Organizing Your Business

2012-03-18T11:46:00.003-07:00

Show 16

Download Show 16 EP:16 Tips For Organizing Your Business In this show we talk about organizing you day to day running of your business.

Tips for Organizing Your E-mail Inbox

• Filters, or Rules. • Reply immediately whenever possible. • Archive old emails. • Delete junk mail and spam. • Reduce unwanted email with junk filters: example spamfighter.com spambully.com • Flag for follow up. • Assign a colour folder category system to organize your inbox. • Start as you mean to go on.

Managing Time and Work Flow to Help Organize Your Work Load

• Service Management Software. eclipseservice.com • PC RepairTracker .... Tracking and Management Software built by a small computer shop for small computer shops PC Repair Tracker aims to be a simple, fast and technician friendly way of managing your computer repair business. Our goal is to be powerful in functionality while simplistic in appearance, no clutter or other bloated features. pcrepairtracker.com • Google Docs or you can use a Excel Spread Sheet. These can be easily found on the internet.

Simple steps to take to organize your business better.

• Make a to do list. • Setting Personal Goals. • Prioritization. • Manage Distractions. • Don't put off tasks. • Taking on too Much. • Always to Busy. • Multitasking. • Take Breaks. • Scheduling Tasks.

In Rack - Waiting on parts Rack - Out Rack

bigdug.co.uk These are just some of the stuff we cover in this weeks show.

EP:15 Banking Security and Safety - Avoid Identity Theft - Online Security Tips

2012-03-18T11:45:00.000-07:00

Show 15

Download Show 15 EP:15 Backup Solutions for your Business Data Darren techrepairs.co.uk In this show we talk about Banking Security and Safety - Avoid Identity Theft - Online Security Tips. Help to avoid becoming victims of a computer virus, & cybercrime • Install high-quality Internet security software. • Update Windows regularly for critical security updates • Update your Browser regularly • Web page addresses can be disguised or take you to an unexpected site. • Be suspicious of unexpected attachments, even from legitimate acquaintances. • Avoid questionable Web sites. - use program like WOT • Only download software from sites you trust. Carefully evaluate free software and file-sharing applications before downloading them. • Update your operating system regularly. - This is crucial to block security holes in your O/S • Increase your browser security settings. - Do this by adding Ad-block plus, No-Script, HTTPS Everywhere: your browser automatically goes for the HTTPS/SSL connection option, or uses TOR's resources to encrypted it. Lastpass Password manager, Dr Web Link Checker, Virual Threat Level, Better Privacy Security Firefox Plug-ins • Type in a trusted URL for a company's site into the address bar of your browser to bypass links in an email or instant message. • Do not click on emails or web links from unfamiliar senders with unbeatable offers that seem too good to be true • Make sure you make use of updated anti-virus and anti-spyware software on your computer and make regular back-ups of your data

How do you know if there is spyware on your computer?

The following symptoms may indicate that spyware is installed on your computer: • you are subjected to endless pop-up windows • you are redirected to web sites other than the one you typed into your browser • new, unexpected toolbars appear in your web browser • new, unexpected icons appear in the task tray at the bottom of your screen • your browser's home page suddenly changed • the search engine your browser opens when you click "search" has been changed • certain keys fail to work in your browser (e.g., the tab key doesn't work when you are moving to the next field within a form) • random Windows error messages begin to appear • your computer suddenly seems very slow when opening programs or processing tasks (saving files, etc.) high CPU usage, computer keeps freezing up, blue screens. Zeus attacks browsers using the ‘man-in-the-browser’ method and there is an argument that the only way of protecting against it is to site protection within that environment. Online Protection Tips Layered Security • 1. Antivirus 1. Antimalware Pro 1. Firewall 1. On Demand Scanner 1 (or as many as you like)

Secure Your Web Browser

Securing Browser • Increase your browser security settings. - Do this by adding Ad-block plus, No-Script, HTTPS Everywhere: your browser automatically goes for the HTTPS/SSL connection option, or uses TOR's resources to encrypted it. Lastpass Password manager, Dr Web Link Checker, Virual Threat Level, Better Privacy Security Firefox Plug-ins Trusteer’s Rapport browser plug-in (which is free) must watch Trusteer’s Rapport browser plug-in These are just some of the stuff we cover in this weeks show.

EP:14 Backup Solutions for your Business Data

2012-03-18T11:43:00.000-07:00

Show 14

Download Show 14 EP:14 Backup Solutions for your Business Data In this show we talk about back up solutions for your business or home computers.

Backup Backup Backup

Common Computer Data Backup Mistakes 1. Not having a computer data backup device to begin with. 2. Not verifying the accuracy of your system backup periodically. 3. Only backing up part of your important computer data. 4. Not understanding the limitations of your computer data backup system. ie: low bandwidth (slow) Internet connection 5. Not being consistent with a computer backup plan and schedule. ie: I only need to back up my data once a month or when I get around to it 6. Not choosing the right tool for the right job. Options to backup 1. Dropbox Online Data Storage 2. external backup hard disk drive 3.5" or 2.5" 3. Flash memory drives - easy to lose 4. DVD Disks - very small amount of data and get lost or damaged easy. 5. Nas drive - 6. online data backup service - low bandwidth (slow) Internet connection the amount of data that could be transferred over their Internet connection, it could also have limited MB per day that you can upload. 7. Tape back up - A tape back up can hold lots of information. This type of back up medium can be slow to use and be costly for an average computer user. “Data Loss, It Won’t Happen To Me” When it comes to data loss some people are eternally optimistic and believe “it will never happen to me.” Right up until they hear the pronounced clicking sounds coming from their hard drive alerting them to the fact that the drive has suffered a serious mechanical failure What is a Computer Back Up? A computer back up is essentially a copy of the information on your computer. The copy can be a full back up, an incremental back up, a differential back up or a selective back up. Types of Computer Back Up As mentioned above there are different types of computer back up. Each will require a different amount of time to perform and may require a different type of back up medium. Full Back Up A full back up, as the name implies, is a back up of everything on the computer. The operating system, your settings, the software installed and your files are all backed up (copied) to another medium. The full back up will take a long time to perfom (depending on the amount of information on the computer) and require the largest amount of back up medium. Incremental Back Up An incremental computer back up will back up only the files that have changed since the last back up was performed. The time to perform this type of computer back up and the amount of back up medium required will depend on how much has changed since the last back up. Differential Back Up A differential back up also backs up only the files that have changed but it keeps all the changes since the last full back up. The differential back up time and storage requirements will also vary on the amount of changes since the last full back up. Seeing each change is added to the back up copy, the amount of back up storage required grows as time progresses. Selective Back Up With a selective computer back up, you select specific files and/or folders on the computer to be backed up. Backup Software acronis.co.uk runtime.org zyxel.com/ Sentry Fire Resistant And Water Resistant Safe. • Fire and water resistant safe for protecting irreplaceable valuables. • 60 minutes UL classified fire protection for paper and digital media such as CD's / DVD's, hard drives & memory sticks. • ETL verfied water resistant. Holds A4 paper and documents . • Master key lock for added security. • Please be aware that cash ratings are only approximate. • Grey colour. • £2000 cash rating. • Made from steel. • Digital keypad. • Incorrect password entry alarm. • 1 user code and 1 user pin. • Digital lock. • 2 keys included. • Tray included. • 4 locking bolts and metal hinges. • Floor mountable. • Low battery warning. • 60 mins fire protection. • 24 hour water protection. • Batteries required. • Batteries required: 4 x AA (not included). • Internal size H24, W32, D30cm. • External size H35, W42, D49cm. • Capacity 23 litres. • Weight 38.1kg. • Manufacturer's 2 year guarantee. • EAN/MPN/UPC/ISBN: 049074008970.

EP:13 Building a Content Rich Business Website

2012-03-18T11:37:00.001-07:00

Download Show 13 EP:13 Building a Content Rich Business Website In this show we talk about how to Content Rich Website for your business or company.

Building a webpage

Tips For Building A Content-Rich Website 1. Avoid complete Flash designs 2. Write about what you know about your business and share your knowledge with your readers or customers 3. Make sure the HTML that makes up your site is written correctly 4. Allow crawlers access to your Web site by including a robots.txt file in the design of your site. 5. Avoid black hat or any kind of underhanded Web site design, such as using hidden pages or hidden text that’s only meant to be seen by Web crawlers. 6. Repair broken links as soon as they’re noticed. and do regular maintenance with regular updates. 7. Use a site map (a text document that links to every page on the site) and submit it to Google. 8. Update your site regularly 9. Good layout and development of websites: Finally, it is very important to make your business websites unique and interesting. Try to make your websites according to recent fashions with increased options. You should ask your web master to develop a website interesting and suitable for your customers. For example, if you sell kids products and services then the layout and design of your website should be interesting and fun creating so the children will take interest to visit your website. Site analyzer scrubtheweb.com seoworkers.com searchenginegenie.com submitexpress.com sitesolutions.com iwebtool.com Web Templates ndesign-studio.com seomoz.org outline2design.com noodlebox.be squarespace.com cmsmatrix.org Compare Content Management Systems CMSmatrix lets you easily compare the features in over 1200 content management system products. Check the boxes next to the software you're interested in and click the Compare button. CMS comparison data is added/maintained by the vendors who develop the products. If a product is out of date or not included in the matrix, be sure to contact the vendor of the software and ask them to update or add their product listing on CMSmatrix.org.

EP:12 Choosing What Domain and Hosting for your Business

2012-01-16T17:41:00.001-08:00

Show 12

Download Show 12 EP:12 Choosing What Domain and Hosting for your Business In this show we talk about how to choose a domain name for your business or company and then choosing the right hosting compony for your site.

Choosing The Right Domain Name?

1. Keep the Name as Short as Possible
2. Only Choose Dot-Com Available Domains
3. Make it Easy to Remember
4. Make it Easy to Type
5. Try and Make the Domain Unique
6. Avoid Copyright Infringement when buying a domain To be sure you're not infringing on anyone's copyright with your site's name, visit copyright.gov and search before you buy. 7
. Set Yourself Apart with a Brand Name example: wonga.com
8. Dont use Hyphens and Numbers

Domain Name Registration Sites

123-reg.co.uk hostgator.com

hosting:

lunarpages.com bluehost.com 1and1.co.uk

EP:11 What's the difference between? - Sole Trader or Limited Company?

2012-01-16T17:38:00.000-08:00

Show 11

Download Show 11 EP:11 What's the difference between? - Sole Trader or Limited Company? Limited Liability Company Sole Proprietorship Corporation Partnership S Corporation Product IDs Technology and Science

EP:10 What's the difference between? - Computer Repairs from Home or Mobile or compared to a Shop

2012-01-16T17:34:00.000-08:00

Show 10

Download Show 10 EP:10 What's the difference between? - Computer Repairs from Home or Mobile or compared to a Shop Here is some brief notes of what we talk about on this show.

Computer Repair Shop

1. Staffing: if on your own and you have service call who mans the shop?
2. Call answering service.
2a Virtual Receptionist £0.99 Per Call.
2b call redirecting mobile.
davincivirtual.co.uk
3. Sale or Return on expensive stock.
4. Vans, Fuel, Insurance, Liability Insurance, Tax.
5. Racking, Benches, Tools, Decor.
6. Walk in trade.
7. Be prepared for quite periods and have money set aside for those days.
8. Know your competition.
9. Pricing structure to suit your area and competitors.
10. Run a small survey to see what the local area need, and then supply it.
11. Who is your ideal customer? who are you trying to target?
12. Market your business. No one knows your there unless you tell them.
13. Know Your Strengths and Weaknesses. You might have a very strong technical background but are not very business savvy. In order to succeed, you need to have a good balance of business, technical and also strong social skills, so you can best respond to the needs of your clients and build long-term relationships with them. Make sure you take the time to go outside your comfort zone and work on honing skills that come less readily to you than others.

Computer Repair from Home

1. It's not always a disadvantage.
2. When's the right time to expand?
3. Things to take into account before getting a shop. Insurance, security, electricity, Rent, Rates, Water Rates, Advertising ie: signs,
4. Even if you work from home always keep in professional. ie: quote, invoice, keep them informed. keep books up to date, keep client database, contact them on regular basis. And we cover much more in the show, so why not check it out.

EP:9 Tech Chat Show Christmas Eve Wish List Show

2012-01-16T17:27:00.000-08:00

Show 9

Download Show 9 EP:9 Tech Chat Show Christmas Eve Wish List Show

Christmas Wishs: On this show we just talked some of the things we would like to have under our trees from the Jolly St. Nick. I posted some links of most of the things we talked about. Wishing you and yours a Merry Christmas and a safe and prosperous New Year.
EVGA GeForce GTX 580 Classified Ultra 3072MB

EVGA X79 Classified Intel Core i7-3930K Sandy Bridge-E 3.2GHz (3.8GHz Turbo) LGA 2011 130W Six-Core Desktop Processor Intel 320 Series SSDSA2CW300G3K5 2.5" 300GB SATA II MLC Internal Solid State Drive (SSD) Dell - UltraSharp U3011 30-inch Widescreen Flat Panel
Monitor

Let your ideas play on a grand stage Experience amazing wide-angle viewing and color consistency with the DellTM UltraSharpTM U3011 30" Monitor with PremierColor. Extensive connectivity features and customization via CustomColor mode make the U3011 an ideal choice for professionals in CAD/CAM, graphic design, gaming and other fields where color precision matters. IPS (in-plane switching) technology for minimal color deviation across a wide viewing angle 30" (76cm) display with 2560x1600 resolution and 16:10 aspect ratio for clear images and exceptional multitasking 117% (CIE 1976) color gamut with excellent AdobeRGB and sRGB coverage for rich, lifelike visuals Easy, versatile adjustability and some of the latest connectivity options, including HDMI, DisplayPort, DVI-D, USB ports and a 7-in-1 media card reader

Counter Strike 2
*Sony - Handycam HDR-CX700V 96GB HD Flash Memory Camcorder
*Samsung - 7.1-Ch. 3D/Wi-Fi Blu-ray Home Theater System Model: HT-D6730WZA Forest River RV Rockwood Hard Side Series Folding Pop-Up Campers A128 model PCi Express Card Kindle Fire Gigabyte assassin motherboard

Fully-modular chassis Open-frame mesh panel construction AirMount™ HDD suspension mount system for up to 6 HDDs Maximum CPU cooler height: 150 mm with optional side fan installed, 160 mm without 11 drive bays: - 6 x internal 3.5" HDDs - 3 x external 5.25" HDDs - 2 x internal bottom-mounted 2.5" SSD bay Advanced cooling system - up to 15 fans Standard fans: - 2 x front variable-speed 120 mm blue LED fans with stepless control knobs - 1 x rear 120 mm TwoCool™ blue LED fan - 2 x side 120 mm TwoCool™ blue LED fans for graphics cards cooling Optional fans: - 2 x 120 mm fan for CPU and memory cooling - 6 x 120 mm side drive bay fan - 2 x 120 mm top fan Water cooling support: - Top water cooling radiator fitting - Rear water cooling grommets 8 expansion slots for triple graphics-card configurations Maximum graphics card size: 16" / 406 mm Front ports: - 1 x USB 3.0 - 2 x USB 2.0 - Audio (AC'97 and HDA compatible) In and Out Motherboards: Mini-ITX, microATX, Standard ATX Power supply not included Unit Dimensions: - 517 mm (H) x 222 mm (W) x 512 mm (D) - 20,3" (H) x 8,7" (W) x 20,2" (D) Package Dimensions: - 590 mm (H) x 288 mm (W) x 580 mm (D) - 23,2" (H) x 11,3" (W) x 22,8" (D) Weight:: - Net: 9,2 kg / 20,3 lbs - Gross: 11,0 kg / 24,0 lbs Antec LanBoy Air

The Special Edition White Graphite Series 600T is a sleek, streamlined case designed to bring full tower functionality to the mid tower market. With a new windowed or mesh side panel (both included), four 5.25″ bays, six hard drive bays with full SSD compatibility, an innovative cable routing system, and fantastic cooling from dual 200mm white LED fans, the Graphite Series 600T is the stylish and easy way to building the ultimate gaming PC. Corsair Graphite Series 600T

ASUS Crosshair V Formula 990FX Socket AM3+ 8 Channel audio ATX Motherboard AMD Bulldozer FX-8 8120 3.1Ghz Socket AM3+ 8MB L3 Cache Retail Boxed Processor PowerColor HD 6990 4GB GDDR5 DVI 4 x Mini DisplayPort PCI-E Graphics Card Corsair Professional Series Gold AX 1200W Modular PSU

EP:8 Air Cooling Vs Water Cooled and Which Computer Case

2012-01-16T17:04:00.000-08:00

Show 8

Download Show 8 EP:8 Air Cooling Vs Water Cooled on your Gaming Rig

Tech Chat Show Giveaway!

Computer Cases:

HAF932 Advanced

• SATAdock for easy installation without the need of removing side panel
• USB 3.0 on front I/O panel
• Air Duct to cool the latest graphic cards
• Up to 1 x 230mm red LED and 3 x 200mm fans
• 9 slots support triple VGA cards
• Adjustable VGA card holder to support heavier GPU cards
• Power supply partition to conceal cables
• Advanced cable management with rubber grommets
• Spacious interior for larger components parts
• Rugged black coated interior
• 2 Year warranty
Cooler Master HAF X

Cooler Master's COSMOS
• Intelligent user interface with concealable I/O panel featuring a built-in touch sensor
• Cooler Master's flagship aluminum alloy gaming chassis
• Design inspired by the sleek contours of the hottest dream race cars
• Side panel comes with a 200mm fan(150CFM) for maximum VGA cooling
• 120mm x 3 radiator can be mount inside the top of the case (radiator is optional)
• Meshed front panel with red LED fan to enhance airflow
• Independent air intake designed for bottom-mounted PSU
• Patented button design for easy maintenance of 5.25”drive devices
• 2 Year warranty
Cooler Master's COSMOS

Corsair Graphite Series 600T
• Twin 200mm cooling fans with white LEDs for excellent cooling
• Eight expansion slots provides you flexibility for multiple graphics card solutions
• Unique cable routing holes guarantees you a clean and clutter-free installation
• Integrated fan controller, for up to four fans, gives you the choice of noise vs. performance
• Tool-free optical drive installation makes building your system faster than ever
• CPU backplate cutout makes upgrading your CPU heatsink easy
• 2.5” and 3.5” hard drive compatibility for up to 6 drives — straight out of the box!
• Two year warranty with Corsair’s world-class customer service and technical support
Corsair Graphite Series 600T

Zalman Z9 Plus
• Front Mesh Cover for High Cooling Performance
• The front mesh bay cover provides cool air into the system while dust filters prevent dust from entering.
• Supports up to 7 System Fans
• Up to 7 system fans are installed to expel hot air effectively from the case.
• Supports Bottom PSU Installation and Aperture for Cable Management
• Z9 Plus supports bottom PSU installation and provides an aperture for cable management to make better use of interior space.
• Black Interior Coating
• The interior of chassis is coated black to provide a sense of unity and elegant design.
• Tool Free HDD Installation with Anti-Vibration Rubber
• The server-type Tool-Free HDD Mount Trays allow easy HDD installation/removal and maintenance.
• Spacious Interior for Installing 290mm Card
• The interior has been designed to be spacious for easy installation and maintenance of various components.
Zalman Z9 Plus
ARIANET Avenger Midi Tower Gaming Chassis

- All-black Chassis Interior - Metal Mesh Front Panel - 3x 3.5" Bays in Removable HDD Rack - E-SATA on front panel - HD Audio, 2x USB 2.0
Details:
Form Factor: ATX Midi Tower Case Dimensions: 200mm x 445mm x 430mm (W x L x H) (excluding front panel) Material: SECC External Drive Bays: 3x 5.25" External Bays, 1x 3.5" External Bays Internal Drive Bays: 5x 3.5" Internal Bays: 3x 3.5" in Removable HDD Rack, 2x 3.5" Standard Bays Expansion Slots: 7 Cooling Front: 1 x 12cm Blue LED Fan Cooling Top: Space for 2 x 12/14cm Fan (Not Included) Cooling Rear: Space for 1 x 12cm Fan (Not Included) Cooling Side: Space for 2 x 12/14cm Fans (Not Included) Max Length for VGA: 330mm IO Ports: e-SATA HD Audio (AC'97 Compatible) 2x USB2.0
ARIANET Avenger Midi Tower Gaming Chassis

Thermaltake Element G VL10001W2Z Black Steel
Gaming - Colorshift Fan with 6 color changing pattern for optimal gaming experience - Three enlarged color shifting fans creates most eye catching appearance - Adjustable fan speed control for performance mode or silent mode - Massive storage capability with 7 x 3.5” and 2 x 2.5” HDD or SSD bay - Excellent thermal performance with glacial airflow

Thermaltake Element G VL10001W2Z Black Steel
Thermaltake Spedo

Thermaltake Spedo
Antec 900 Unique Top mounted 200mm TriCool exhaust fan to cool the hottest system Perforated front bezel for maximum air intake Two front loaded HDD cages for up to 6 hard disk drives The HDD cages act as air ducts to take air in more efficiently Top mounted I/O ports for easy access Top tray for your MP3 player, digital camera, etc. 9 Drive Bays - External 3 x 5.25"; Internal 6 x 3.5" for HDD, or - External 6 x 5.25"; Internal 3x 3.5" for HDD, or - External 9 x 5.25"
Antec 900
Very High End Computer Cases
mountainmods.com
/
Specifications: Material - Aluminum 5052 Thickness - 1.65mm-3.25mm Dimensions - 24x18x18 inches Finish - Powder Coat, Anodized, or Brushed Power Supplies - 2-4 optional ports HD Bay - 2 sets of 120mm HD brackets - Holds 6 out of box, up to 30!! 5.25 Bay - 2 x Removable 5.25 Devices - Holds 6 or 10. MB Tray - Removable Form Factors - mATX/ATX/EATX (EATX choose the optional MB Tray) Empty Weight - 18 lbs.
Full Size Image
Radiators:
Black Ice Xtreme 3 High Performance Radiator - Black
The Black Ice Xtreme 3 takes Xtreme PC Radiator performance to a higher level. Based on the powerful Black Ice Xtreme platform, the Xtreme 3 triple performance with thrice the surface area accomodating three 120mm fans on a high density double row copper-finned core.
EK-CoolStream RAD XT (240) Watercool HEATKILLER® CPU Rev3.0 1156 CPU Water Block
performance-pcs.com
Fans: Turbine Master Fan

coolermaster.co.uk

Excalibur Noctua NF-P12 Vortex

Noctua NF-P12 Vortex
Scythe Kaze Jyuni 1900RPM

Scythe Kaze Jyuni 1900RPM

Heat Sinks Corsair Hydro Series H100 High Performance Liquid CPU Cooler Want even more? Featuring a full 240 mm radiator and two 120 mm fans, the Corsair Hydro Series H100 extreme performance liquid CPU cooler is designed to deliver cooling performance that meets the needs of even the most demanding enthusiast. They Also do H80 & H60

Corsair Hydro Series H100 High Performance Liquid CPU Cooler
Zalman CNPS12X Super Cooler

Zalman CNPS12X Super Cooler Spire Thermax Eclipse II
Spire Thermax Eclipse II Tuniq Tower 120 Extreme Heatsink
Tuniq Tower 120 Extreme Heatsink Noctua NH-D14 Dual Radiator and Fan Socket LGA1366, LGA1156, LGA775, AM3, AM2+, AM2 CPU Cooler

Noctua NH-D14 Dual Radiator and Fan Socket LGA1366, LGA1156, LGA775, AM3, AM2+, AM2 CPU Cooler A “Cheap Option” better than stock heat sink is Arctic Cooling Freezer 7 Pro rev 2 Socket 775, 1156, 1155, 1366, AM2, AM3 Heatpipe CPU Cooler Top Tested CPU Heatsinks Top
Tested CPU Heatsinks

Thermal Paste Cool laboratory Liquid Pro
Cool laboratory Liquid Pro G751 Shin-Etsu & Shin-Etsu X23-7762
G751 Shin-Etsu & Shin-Etsu X23-7762 Innovation Cooling Diamond 7
Innovation Cooling Diamond 7 Arctic Silver 5 3.5g
Arctic Silver 5 3.5g

Gadgets Pillow Remote Control Relax, get comfy--and control six home theater components at once with our pillow and remote in one! The sofa pillow with the distinctive difference--it's also a remote control. Never again will you have to ask, "where's the remote?" And you'll never lose this remote in between the cushions. Because it IS a cushion-- with a built-in 6-in-1 universal remote control!

Fast, easy set-up with pre-programmed automatic code searching. The Pillow Remote Control has databases containing codes for over 500 remote control devices. Its easy-to-click fabric buttons make changing channels a breeze. Power-saving auto shutoff feature shuts off remote functions after 60 seconds of inactivity. Remote has a wide-range transmitter with infrared LED built in. A fun way to watch TV or home theater, and a real conversation-starter. Uses 2 AAA batteries (not included). Never lose your remote again with the fun 6-in-1 Pillow Remote. Order yours from Brookstone today!
Pillow Remote Control

News English councils get deadline for broadband plan cash English councils wanting to roll out high-speed internet links have been given until February to apply for government cash. £530m has been set aside to push "superfast" broadband to the UK's countryside by the end of 2015. Telecoms regulator Ofcom has defined "superfast" broadband as speeds greater than 24Mbps. Countryside campaigners said the deadline would add momentum to the rollout. The government scheme is designed to help telecoms companies provide broadband in areas they might otherwise claim it would not be economically viable to be offered. The government wants 90% of homes and businesses to have access to "superfast" broadband by 2015
English councils get deadline for broadband plan cash

EP:7 Field Service Engineer Tools for Business & Home Users

2012-01-16T16:55:00.000-08:00

Show 7

Download Show 7 Field Service Engineer Tools for Business & Home Users

CD/DVD wallets:

• Ultimate Boot CD, Custom Build CDs with lots of useful tools for data recovery, rescue, repair, malware removal and lots lots more

• My own WinPE environment with a lot of plugins and modifications.

• Software disc that includes everything I think I need (the list is way too big to list here, so here are a few: loads of anti malware and antivirus tools, 7-Zip, HiJackThis, malwarebytes, superantispyware and many other tools like it, password revealers for ie: websites office docs and wireless networks. etc....)

• Driver discs full of driver packs and other drivers I have collected. (Also I keep Drivers on External Hard Disk)

• Standalone Service Packs discs. For Windows & OFFICE.

• Acronis bootable disc with all the acronis tools

• All Windows Disks & Custom Made OEM Disks You might be thinking it's a bit of a overkill. But it isn't. If you don't have the right version and they don't have their discs what will you do? I will only use these if they have their windows license. Remember you can get a companies partnership level with Microsoft and receive a Action Pack subscription which is very handy and cuts the cost down.

Tools:

• Lots of usb flash drives with Windows Installers & Rescue Software

• Spare external usb drive/enclosures.

• External DVD+/-RW • External Floppy Drive (I know its old but you never know)

• A large stock of every possible cable you can think of ie: (ide, sata, converter cables for 2.5" drive to 3.5" power leads. cat5 etc)

• My laptop, having a laptop onsite is a must have bit of kit.

• blank CDs and blank DVDs (of course this always changes.)

• Tools, lots of screw drivers multi meter reader

• Spare parts: power supply, dvdrw drive, different types of ram ie: DDR DDR2 & DDR3 sticks, wireless router, wireless access point, spare hub, ide and sata hard drives, heat sinks and loads of other parts.

CableTracker Network ID Toner & Probe - KIT

The CableTracker Network ID Tone and Probe Kit model CTK1015 is designed for network managers and technicians. Toning an active LAN circuit can disrupt network traffic and is difficult to track due to cable twist and tone bleed. The CableTracker Network Tone and Probe Kit features a Port ID function that blinks the link light verifying cable connectivity. This feature also provides a simple and effective method to identify switch or hub port assignments on active networks. Three different blink rates are provided to ensure compatibility with equipment from a wide range of manufacturers. Traditional toning with two different tone frequencies and patterns is provided for non-active circuit tracing.

Activate link lights to identify a connected hub or switch port Transmits four audible tones RJ-45 male or female connection Detachable DMM alligator clips Detects short or open circuits

Cables To Go - LANtest PRO Remote Network Cable Tester with Tone and Probe

LANtest PRO Remote Network Cable Tester The LANtest Pro is a small hand-held tester that enables the user to quickly read the status of Ethernet twisted pair cables. It tests for faults such as open circuits, shorts, crossed pairs, reversed pairs and split pairs in seconds. The LANtest Pro includes one master unit and one remote unit easily operated by one person testing patch cords or installed cables. Moreover, the small remote unit is designed to slip into the master unit to prevent loss or damage. The compact design is also very user-friendly and can be conveniently carried to any job site.

New Paladin Tools Powerplay PT-510 Multipurpose Tool Cutting Punching Stripping Gripping

New Paladin Tools Powerplay PT-510 Multipurpose Tool Cutting Punching Stripping Gripping http://www.paladin-tools.com/ http://www.fluke.com/

Kobalt 22" Polyester Tote

22" Polyester Tote Extra large rolling tool carrier with telescoping handle Holds most large power tools, extension cords, or parts Heavy duty double pull zipper top folds back and magnetically attaches to handle Multiple interior and exterior pockets to store hand tools and parts Web handles on four sides for easy handling Large, heavy duty wheels allows for easy tool transport
Craftsman Professional 7-Pocket 14 in. Compression Tool Bag

EP:6 Different Thougths in Custom Built Computers for Home, Business, Gaming

2012-01-16T16:51:00.000-08:00

Show 6

Download Show 6 EP6 Home vs Business vs Gaming Computers

Custom Built Computer Ordering Idea.
Important: show examples of your gaming machines with some pre made specs and prices to help clench the deal.

Important: What's there budget.

Important: Give them a quote to agree on.

Very Important: Always take a big deposit example 50% with a terms & agreement with a cooling off period. Alsowith the understanding that if they cancel once its built and its passed the dead line you keep the deposit. Important: make a list of what they need and ask lots questions ie; do they need USB and audio jack at front of case, case window, led lights etc etc.

Questions you may want to ask the customer before you build.

1. Do you plan on overclocking your computer?

2. Do or Can they want to use any of the parts from my old computer? This depends on your situation; if your computer is more than four years old, chances are that most of the parts will be too old, slow or incompatible for your new machine. On the other hand, if you are upgrading from a fairly new machine, you may be able to use many of the parts. All of this assumes the old computer will no longer be used. If you, or someone else, is going to continue using your old computer, it's probably best just to leave it intact.

3. What will be the main function of the computer?

• Video editing

• Entertainment system/media center

• Gaming system We’re not talking here about the occasional game of solitaire We’re talking about cutting edge 3D gaming – first-person shooters or real-time strategy games. That uses "anisotropic filtering" and anti-aliasing and mip-mapped specular reflections and a lot of other confusing terminology describing visual effects, These can use a lot of resources on the system.

•Office computer An office computer can be expected to do word processing, spreadsheet and database work, network access, e-mail and a little light development of spreadsheets, databases, and presentations.

•Simple web surfer To provide basic functionality to a user who just needs web surfing, a little word processing, and the occasional game of solitaire. 4.What will affect the choice of any part/peripheral?

•Compatibility You’ll want to make sure that all the parts you buy work together without problems. The CPU, the motherboard, and the RAM in particular must be compatible with each other. Again, you’ll also want to make sure that your operating system supports the hardware & Software they have or want.

•Form factor Form factor is the specification that provides the physical measurements for the size of components and where mounting devices for them are located.

• EATX or Extended ATX boards are 12"x13". This format is almost exclusive to workstation computers.
• ATX is the most common form factor and is the de facto standard. In this form factor the motherboard is (usually) vertically mounted for more space and more efficient cooling than some other standards.
• microATX, or µATX, is smaller than standard ATX, but at the cost of fewer expansion slots. Many cases that support ATX also allow micro-ATX.

Power rating The power supply you choose needs to supply enough DC current to run your components. Beyond that it needs to supply stable, accurate voltages, i.e. the 12 volt rail needs to supply 12 volts (within normal tolerances of 10% or so) steadily under any foreseeable load, likewise the 3 and 5v rails at their respective voltages. Cheap power supplies tend to fall down in these areas.

• There are several calculators that try to help you select an adequate PSU for your system

• Do they need SLI (NVIDIA) or Crossfire (ATI) mode

• Get a branded make ie: corsair, thermaltake, Antec, cheaper but good option is cooler master and don't penny pinch on quality and power.

Fans Fans currently come in two basic sizes, 80mm and 120mm. but more higher end sizes are 92mm 140mm & 200mm Cases. and there is a difference in quality and the quietness of the fan and the yield of air flow you can also mount in a push-pull configuration (one fan pulls cool outside air in, the other pushes hot interior air out).

Heat Sinks You got stock heat sinks & custom heat sinks these come in all shape and sizes and some are massive so take this into account. Compound is very important part of the cooling process.

USB USB 2.0 or USB 3.0 USB 3 ports are now available on some motherboards and they are even faster than 2.0 (up to 5Gbps). Although there are not many devices available yet that support the USB 3.0 standard,

Cache The cache of a Hard drive is a faster media than the hard drive itself, which is normally 2MB (in low-end), 8MB (standard), or 16MB (large disks only). 32MB & 64MB The existence of a cache increases the speeds of retrieving short bursts of information, and also allows pre-fetching of data. Larger cache sizes generally result in faster data access.

Rotational Speed The speed at which the hard drives platters spin. Most laptop (2.5 inch) drives spin at 5400 RPM, while common desktop drives come in at 7200. There are PATA and SATA drives that spin at 10,000 RPM and some SCSI drives hit 15,000. However drives above 7,200 RPM usually have limited capacity, and a much higher price than comparable 7,200RPM drives, making such drives advisable only when the fastest possible speeds are required.

News HTML 5 new target for cybercriminals An increasingly popular web language will be the next big target for cybercriminals, according to a security firm. HTML 5 is being developed to improve the look of websites, remove the need for plug-ins such as Java and Flash, and bring the storage capacity of the cloud to the browser. It is still in development but some applications already support it. Because it is new, it is attractive to cybercriminals, said Sophos. http://www.bbc.co.uk/news/technology-16005053

EP:5 Residential Approach & Business Approach to Computer Repairs

2012-01-16T16:42:00.000-08:00

Show 5

Download Show 5 Residential Approach & Business Approach Here is some simple steps you can implement into your business to look more professional

Residential Approach & Business Approach

l. Always keep to your appointment times.

2. Never cancel if your too busy.

3. Always act in a professional manor.

4. Always have a good hygiene.

5. Always be dressed smart for work.

6. Always keep the customer in the loop of what's happening with the job

7. keep to the price you agreed unless you're buying more parts. (as long as it's not your thought)

8. Miss diagnosis is a big no no don’t make the customer pay for your mistakes.

9. Pricing is always a tuff call, set out your pricing and stick to it. don’t be bullied into lowering your prices (it is what it is)

10. Make sure you have necessary business paperwork in place ie: invoice, estimate, legal docs, database for your customers etc etc and use it for a more professional approach.

11. know your limitations. ie: Knowledge, Time Management, Staffing etc etc

12.Is the job to big? don't be too hasty in letting it go, it could be your big chance to seal a maintenance contact, use temp staff who are qualified to help you do the job. Even if you're not making much after hiring a temp, it's good for your business reputation.

13. Only use branded parts you make less profit but it makes good business sense to use better parts.

Business Approach:

1. Pricing is always more for business repairs

2. Payment is not always immediate, it could take 30 days and you may need to chase payments up

3. Make sure you have all your Business Forms & Templates in place and use them.

4. Good organization and time management are essential when dealing with business work.

5. Contract work takes preference over home users, so make sure you can handle the work load.

6. Keep up to date on your book keeping and records on a daily basis.

7. Planning and mapping out your day is key in running a business.

8. It's good to have good Hardware & Software supplies in place and always keep some general supplies in stock

9. Business insurance is very important when doing any time of work for businesses

10. Have the right tools to do the job, it's not the same as home users and the approach is different. ie you can't just reformat machines.

11. Never use pirate or cracks in any circumstances for home or business users.

12. Remember your business name is everything, once it's bad it's bad for good.

13. Make sure you have clearance before attempting any major changes to the network or workstations.

14. Know your limitations. ie: Knowledge, Time Management, Staffing etc etc

News Black Friday iTunes infected credit malware alert Criminals are targeting internet users with a new gift certificate scam, according to security experts. Users receive an email that claims to be from Apple's iTunes store, Infected offer The security firm says that users are told they have been sent $50 (£32) of iTunes store credit and need to open an attached file to find out their certificate code The file contains a program known as Mal/BredoZp-B. read more

Malls track shopper's cell phone signals to gather marketing data shopping malls in the US have started collecting data about shoppers by tracking their cell phones The technology, from Portsmouth, England based Path Intelligence, is called Footpath. It uses monitoring units distributed throughout a mall or retail environment to sense the movement of customers by triangulation, using the strength of their cell phone signals. That data is collected and run through analytics by Path, and provided back to retailers through a secure website. Read more

Windows 8 gets faster installation, 11-click upgrade for casual users Microsoft is preparing a much simpler Windows 8 setup and installation process for less-advanced users, potentially reducing the number of clicks from 60 to 11. It will also dramatically reduce the amount of time needed to upgrade systems loaded with lots of files and applications. In addition to the simplified setup, a separate (and more complex) process will be available to those who want to dual-boot multiple operating systems, configure partitions, or perform other advanced tasks. Read More

EP:4 Vendors and Parts Suppliers

2012-01-16T16:38:00.001-08:00

Show 4

Download Show 4 Vendors and Parts Suppliers -------------------------------------

Show: Links UK Hardware Suppliers Ebuyer Scan Ebuyer Aria Ebuyer Dabs Novatech Overclockers

US Hardware Suppliers NewEgg Infotel MyMicro (Nazir) ImpactComputers National Parts Depot MCMelectronics Blue Raven

UK Electrical Supplies Maplin

Laptop Parts Ebay

Water Cooled Special Tech UK Water Cooling Shop UK Frozen CPU US Side Winder Computers US Jab Tech US Tank Guys US Petras Tech Shop US

Extreme Cases xcase UK kustompcs UK Mountain Mods

News: Links Activision says Call of Duty: Modern Warfare 3 has broken the global sales record for a videogame, grossing $775m (£490m) in its first five days on sale. Read More
Intel has developed an accelerator chip capable of running at speeds of one teraflops, equal to one trillion calculations per second. Read More

EP:3 Business Advertising Ideas

2012-01-16T16:35:00.001-08:00

Show 3

Download Show 3 Business Advertising Ideas -------------------------------------

Show: Links zazzle Constant Contact

News: Links Valve's online game service Steam hit by hackers Facebook 'to seek consent for privacy changes' Sky, Virgin Media asked to block piracy site Newzbin2

EP:2 Processes to Recover and Preserve Data

2012-01-16T16:30:00.001-08:00

Show 2

Download Show 2 -------------------------------------

Data Recovery Software:

Links Get Data Back RStudio Recover My Files Test Disk Pandora Recovery

EP:1 General Technical Chat

2012-01-16T16:23:00.000-08:00

Show 1

Download Show 1