Tech Support News

4 Ways to Use Linksys Tech Support

noreply@blogger.com (Australia Blog) — Mon, 03 Oct 2011 13:49:00 +0000

Linksys tech support makes it easy for a user to actually solve a problem they are having with their device. In many instances, the network is setup and then maintained internally. There is no need for you to do anything with the device. It does all of the work for you. However, there are times that you may need to turn to tech support for additional aid. The good news is that if you have a Linksys wireless router, tech support is readily available.

In fact, Linksys offers numerous technical support options. Before you start to use them, you will need to have your Linksys admin code, which is provided to you when you purchase the device. It allows you into the administrative tools of the device. From there, consider your tech support options.

1. Use online tutorials and step by step troubleshooting tools. Most problems can be solved by using the online resources available to users at the company's website. The company offers Linksys router setup help, troubleshooting and more.

2. Use the Cisco Network. You can troubleshoot as well as repair your network by following the instructions provided to you here. This information can help you to get your system setup, to use it, or to manage the network in any way.

3. Forums are a great resource for help, too. Managed by staff and plenty of other users, you can connect with others to get your questions asked. This is a bit less formal in terms of what you will do, but it can offer you one of the fastest answers to your questions.

4. Go for the live chat help or phone help. Perhaps the best way to get complex Linksys technical support is to use costumer service. The company is easily accessible through live chat or over the toll free phone numbers. This is an important place to register your product, check your warranty and get answers to your questions.

In many cases, resetting your device is all you will need to do to get back online. In other situations, you may need a different type of Linksys router. However, if you find that this does not work, do not hesitate to contact Linksys support to provide you with guidance. The company works to make these devices as user friendly as possible. When you need help, though, there is help available to you from Linksys.

Source: http://EzineArticles.com/4140449

Industry Standards for Customer Service

noreply@blogger.com (Australia Blog) — Fri, 30 Sep 2011 06:01:00 +0000

Customer service is those actions a company takes to fulfill a customer's need or request. Specific standards do not exist across the customer service industry. Company management determines the customer service practices that are best for the business and the customer.

Issue resolution
The goal is to have a customer's issue resolved in one phone call. If the customer or company must continue to make phone calls to get the issue resolved, the customer's satisfaction decreases. However, depending on the nature of the company's product or service, more phone calls may be necessary.

Average Handle Time (AHT)
Depending on the type of customer service provided, the average amount of time taken to handle the customer's phone call can range from one minute to over an hour. For a book order, the average handle time could be five minutes. On the other hand, help desk technician calls for a software issue could have an AHT of 30 minutes or more.

Hold time
Call centers often tout that their customers do not wait a long time for an operator to answer the phone. Some companies say they answer 85 percent of their incoming phone calls within 15 seconds.

Tips
Representatives and their companies should not sacrifice customer service to achieve a certain industry standard. The company's products and services, and the work to deliver those items in the most efficient manner, are for the customer and for the business's economical benefit.

Source : eHow

Customer Support In The Virtual Era

noreply@blogger.com (Australia Blog) — Wed, 28 Sep 2011 07:24:00 +0000

Today a single customer complaint from someone with influence can have more impact on your company’s reputation than your best marketing — something we learned the hard way at Dell back in 2005 with Jeff Jarvis’ “Dell Hell” customer service fiasco. We quickly recognized what customers were saying online couldn’t be ignored and began taking immediate steps to engage directly with them on forums and across social media channels.

Social media became a core part of Dell’s business functions and customer service, and it was clear that providing support for our customers in the digital realm needed to be a vital element of our social strategy. In May 2010, we launched a centralized Twitter account @DellCares with the express purpose of helping customers in distress. At the time, the social landscape was littered with unaddressed complaints about Dell products, so we set out to change how customers perceive Dell and Dell support through listening, engagement and resolution.

Since introducing @DellCares customer care and tech support just over a year ago, we’ve connected directly with more than 10,000 customers, have converted 35 percent of our demoters to promoters and have established a reach that exceeds the circulation of the top 12 American newspapers combined.

We upped the ante in December when we opened the doors to our Social Media Listening Command Center, which allows us to monitor over 22,000 daily posts related to Dell as well as mentions on Twitter using the analytics tool Radian6. Since the launch, we’ve seen a significant decline in negative commentary about our products and services — proof that the ability to listen and respond instantly is a smart investment in any company’s future and a way to continually improve both business and customer relations.

While a listening mechanism like Dell’s requires resources likely unavailable to smaller businesses, any company can apply the principles we use with @DellCares to listen to what your customers are saying, to react to feedback more quickly and efficiently, and to gain a greater understanding of your customers’ needs and wants. What’s more, social media conversations can serve as an early warning system for issues that arise around your company’s products and services.

* Choose the right medium for your demographic:

Before creating a forum for customer support, evaluate your target market to determine which social media channels are most likely to reach them. Support forums and discussion boards can offer a great way to offer solutions to the masses and connect your customers with your experts, both your company’s experts and your customers and supporters that are experts. Twitter has a huge volume of 140 characters or less comments, and thus tons of opportunity for you to engage 1×1 with people talking about your brand, products, or services. Social networking platforms like Facebook, Orkut, and RenRen also offer great opportunities to connect with your community members. Your customers are already choosing their platform of choice, and it’s important to meet your customers where they play.

* Centralize your approach:

Initially at Dell we had more than 20 employees with Twitter accounts, not all of which were effective. While we had a number of employees focused on Twitter who were able to answer questions and direct customer issues or compliments to the right departments, it wasn’t an efficient use of their time nor the best way to solve problems. We launched our @DellCares Twitter stream for the sole purpose of helping customers resolve issues, and as a result we were able to help over 1,400 people in the first month alone. Having a centralized tweeting process is key to ensuring success and preventing confusion within your company.

* Personalization is key:

When you’re engaging with customers, it is important to connect with them on a personal level. People respond to people, so brands can lose credibility quickly if your communication appears to be coming from a robot. Each of @DellCares’ customer support representatives have their initials and headshots on the @DellCares profile page and every tweet is signed so customers know who they’re talking to and their tweets appear transparent.

* It’s a group effort:

Providing customer support through social media requires collaboration between customer service, marketing and product development to address an array of different problems. In order to respond effectively to issues via social media, it’s important that your customer service team is trained on your company’s brand messaging and your overarching customer experience strategy. If responses aren’t in line with your brand’s wider goals, it may create confusion and could impact customer satisfaction and retention.

* Use social media as a supplement, not a replacement:

Social media won’t replace conventional support tools; it provides a way for businesses to connect with customers real-time in the places where they’re already having conversations. While Twitter is great for finding customers and reaching out to them, the 140-character limit doesn’t allow for a lot of rich dialogue and it’s often necessary to migrate the conversations to a more appropriate medium. Once you’ve resolved the problem, provide public closure on the original channel.

* Define a response process and make sure to follow-up:

Just because social media is real-time doesn’t mean every problem needs to be addressed instantly. You have to take the time to understand the concern and think through a response to provide a working solution. Don’t forget to acknowledge the customer complaint and let them know that you’re working on resolving the issue. Keep them updated throughout the process and once the problem is resolved reach out to the customer on the original social channel to ensure that they’re entirely satisfied. This illustrates that you care about your customers as people and not just about extinguishing negative public commentary on your brand.

Customers are finding a voice through social media and using it as a support channel more and more. Tweeting a help request takes fewer steps than sending an e-mail or dialing a support line and can elicit an immediate response. At Dell, we want and need to be where our customers are and we suspect you do, too.

Source : forbes

Use the iPhone With Any Service Provider?

noreply@blogger.com (Australia Blog) — Tue, 27 Sep 2011 08:21:00 +0000

One of the down falls to many cell phones is that they are exclusive to one network or another which puts you out of luck if you really want a phone on another network but your current provider doesn't offer that phone. The iPhone is certainly no exception to this rule and many people broke their current contracts or waited until theirs was up and switched to AT&T so that they could use the iPhone since it was a revolutionary development. Still many others don't do this because they have excellent coverage or customer service on their current network.

The good news is that an iPhone is able to be used on any network once it is unlocked with various software or methods. The software jail breaks the phone releasing it from any locks to the current network from which it was previously tied to, AT&T being the specific one in this case.

You do not have to sacrifice anything when unlocking the phone either. The software remains up to date and many software programs guarantee that you can constantly receive updates to the software even after the phone has been switched and offer customer support as well. There is also a money back guarantee for many of these products if for some reason it doesn't work.

Another huge perk to this method is that applications can also be unlocked as well saving tons of money from purchasing them or buying something that you ultimately really don't want or like and wasting your hard earned money by trying it. Another method many people chose to try is to do it on their own with various tutorials and guides since it is claimed that the phone only requires a few simple steps to unlock and anybody can do it even without a huge technological background or proficiency as long as they can read and follow basic instructions.

One worry people may have is the lack of technical support for a jailbroken iPhone since obviously Apple will not cover a phone which has been modified. However, support is endless on the World Wide Web and many third party companies will offer their own support services especially if their software was the one used to unlock the iPhone and allow it to be used on virtually any cell phone network that you desire.

The reason that the iPhone is exclusive is due to a contract with AT&T with Apple which will eventually expire. It is useful to try a variety of methods when jail breaking your iPhone because sometimes a certain method may not work for one person but it will be perfect for another individual. Also, if you've tried unlocking it on your own it might not hurt to spend a little money and purchase software which will do the job for you which is as simple as plugging your iPhone into your computer and letting it do its magic. With all the different methods available to you today, there is no reason for you to not have access to your own iPhone.

Source: zineArticles

News on Multimedia Courses Technical Support

noreply@blogger.com (Australia Blog) — Mon, 26 Sep 2011 05:50:00 +0000

As you're considering studying a course to qualify for an MCSE, you're probably in 1 of 2 situations. You could be about to come into the computer world, and you've discovered that the IT industry has a huge demand for men and women who are commercially qualified. On the other hand you possibly are a knowledgeable person attempting to consolidate your skill-set with a qualification such as MCSE.

As you find out about, make sure you stay away from those that short-change you by not upgrading their courses to the latest Microsoft version. Such institutions will hold back the student because they'll have been studying an old version of MCSE which doesn't fall in with the existing exam programme, so they'll probably fail. Look out for training colleges who are just interested in your money. Always remember that buying a course for an MCSE is like buying a car. They're very diverse; some are reliable and will get you there in comfort, whilst some will be a big disappointment. A worthy company will offer you plenty of help to make sure a course is right for you. If a company has a creditable product, you'll be shown samples of it before buying anything.

An advisor that doesn't ask many questions - chances are they're just trying to sell you something. If they wade straight in with a specific product before getting to know your background and experience, then you know you're being sold to. With some live experience or some accreditation, you could discover that your appropriate starting-point is not the same as someone new to the industry. Starting with a user skills program first can be the best way to start into your computer studies, but really depends on your level of familiarity with computers.

A sneaky way that training companies make more money is by charging for exams up-front and then including an 'Exam Guarantee'. This looks like a great idea for the student, but let's just examine it more closely:

Patently it's not free - you're still coughing up for it - it's just been wrapped up in the price of the package. People who enter their exams one by one, paying as they go are far more likely to pass first time. They're conscious of their investment and take the necessary steps to be ready for the task.

Why should you pay your training company up-front for exams? Go for the best offer when you take the exam, instead of paying a premium - and do it locally - rather than possibly hours away from your area. A lot of extra profit is netted by many training colleges that take the exam money up-front. For quite legitimate reasons, a number of students don't get to do their exams and so they pocket the rest. Believe it or not, there are training companies that depend on students not taking their exams - and that's how they increase their profits. Many training companies will insist that you take mock exams first and hold you back from re-takes until you've completely proven that you're likely to pass - which makes an 'Exam Guarantee' frankly useless.

With average prices for VUE and Pro-metric exams in the United Kingdom costing around 112 pounds, the most cost-effective way to cover the cost is by paying when you need them. It's not in the student's interests to fork out hundreds or thousands of pounds for exams when enrolling on a course. Consistent and systematic learning, coupled with quality exam simulation software is what will really see you through.

Many training companies will only provide basic 9am till 6pm support (maybe a little earlier or later on certain days); very few go late in the evening or at weekends. Be wary of any training providers that use messaging services 'out-of-hours' - where an advisor will call back during typical office hours. This is useless when you're stuck and could do with an answer during your scheduled study period.

The most successful trainers utilise several support facilities from around the world. An online system provides an interactive interface to link them all seamlessly, irrespective of the time you login, help is just a click away, without any problems or delays. If you opt for less than direct-access 24x7 support, you'll very quickly realise that you've made a mistake. It may be that you don't use it throughout the night, but what about weekends, early mornings or even late evenings at some point.

Source: EzineArticles

Customer Support Technology

noreply@blogger.com (Australia Blog) — Wed, 21 Sep 2011 12:28:00 +0000

Customers must have a way to get in touch with company representatives when they need support with a product or service. Advances in communication technology provide customers with technological options to meet their needs more effectively and efficiently.

1. Interactive Voice Response
Many companies use interactive voice response systems, or IVR, to assist customers who call the company for support. IVR works through a telephone interface that allows the customer to "speak" to the recorded voice on the other end. IVRs provide customers with multiple options for the type of support they require. Sometimes customers can have all of their support needs met using IVRs.

2.Website Chats
Many companies have webpages that customers can visit online to obtain the technical support they need. Not only do websites offer a frequently asked questions page, but some companies even provide chat seminars in which customers can participate in a live chat with technical support staff. In a live chat forum, customers simply type their questions to the support staff, and the staff will reply with a typed message.

3. Remote Computer Support
If customers need support with their computers, special technology companies can virtually and remotely access the customers' device and fix it themselves. This method relies on an Internet connection. According to Technology News, customers contact the support technicians by phone or Internet, and the technicians use the Internet to connect to the customer's computer. The technician then troubleshoots the problem while the customer watches on his end of the computer screen.

Source : ehow

Government firms up support for tech-voc education

noreply@blogger.com (Australia Blog) — Tue, 20 Sep 2011 06:39:00 +0000

With more families struggling to afford their children an undergraduate degree, a government official said Monday that some are now turning to technical-vocational education to match the demand for skilled workers here and abroad.

Director General Joel Villanueva, the head of Technical Education and Skills Development Authority (Tesda), the sole government body tasked to handle tech-voc education, said his agency is ready to provide training attuned to the needs of various industries.

Under Villanueva’s term, a total of 622,831 individuals have received the certification out of the 740,673 who took the assessment from July 2010 to July 2011.

No data was released as to the number of graduates who made it to the job market.

Villanueva said the agency constantly consults with TVET (technical-vocational education and training) institutions and other partners to know their needs and get inputs on how to improve the delivery of TVET services in the country.

In each region, he said the potential of out-of-school youth, returning overseas Filipino workers and trainers should be tapped towards exploring technical-vocational education as an option to be more competitive.

For 2012, Tesda’s two scholarship programs –Training for Work Scholarship Program (TWSP) and the Private Education Students Fund Assistance (PESFA)– will get P700 million and P200 million, respectively, which are expected to benefit close to 65,000 scholars.

Villanueva said the agency has also stepped up its review and evaluation of programs in various qualifications it offers and identified and beefed up those that are demanded and most relevant to industries to ensure jobs for its graduates.

The country’s unemployment rate slightly went up to 7.1 percent in July from last year’s 7 percent, as the economy produced 870,000 jobs as against 729,000 people who joined the ranks of employed in the same period in 2010.

Intel next-gen chip to support key Apple tech

noreply@blogger.com (Australia Blog) — Fri, 16 Sep 2011 05:48:00 +0000

Listed as a "core" OS X technology, OpenCL "dramatically accelerates" applications by tapping into the special processing power of the graphics processing unit (GPU), according to Apple. It taps into what an Apple developer page states as the "the amazing parallel computing power of the GPU."

GPU-centric acceleration can be used for financial modeling, accounting applications, analysis on large media files, games, and media applications. In general, the GPU is much better than the CPU (central processing unit) at certain types of computations--thus the necessity of GPUs in games.

In fact, much of the performance boost in Intel's next-generation Ivy Bridge processor (up to 60 percent faster than Intel's current Sandy Bridge chip) is due to more graphics circuits. Of the several hundred million additional transistors in Ivy Bridge (compared to Sandy Bridge), many are dedicated to boosting graphics performance.

To be fair, Nvidia's and Advanced Micro Devices' GPUs already support OpenCL but since neither of those GPUs are in the third-generation MacBook Air, the popular Apple MacBook would likely need an updated Intel processor to get that support.

That's where Ivy Bridge comes in. That Intel chip is due for volume production in the first quarter of next year potentially putting it in a refreshed MacBook Air sometime after that.

Indeed, that's a question that may dog the MacBook faithful in the coming months. When, in fact, will MacBooks get the Ivy Bridge processor?

Which leads to another intriguing question. Ivy Bridge also supports USB 3.0--a faster version of aging USB 2.0. Will Apple also equip MacBooks with USB 3.0 ports next to the existing Thunderbolt port?

Source : cnet

Tech Support for Android Phones - Remote

noreply@blogger.com (Australia Blog) — Thu, 15 Sep 2011 07:08:00 +0000

The newly launched Android software is currently the vogue of the modern era. It is a multifaceted software package which has been specially designed for mobile devices, by Google Inc. It consists of operating system, middleware to link software components, users, and their applications; and other utility softwares. The most amazing features of Android based phones are viz., access to high speed internet connection; sending and receiving of E-Mails, through push mail feature; automatic synchronization of contacts, from popular social networking websites like Facebook; catching up with the latest news headlines and live weather reports, Google Search; Google Maps; and the grandeur of the Android Market. With all these advanced and innovative features, Android is expected to be one of the best operating systems for mobile devices.

The Negative Aspects of Android Mobiles
In spite of all the scintillating features, which Android brings with it, it has its own fair share of negativities as well. There are numerous technical glitches which tend to hamper the reputation of this profound software, viz. operating system running very slow; battery getting burned up faster than usual, network failure while connecting to the internet, loss of important files and documents, documents created in mobile office failing to open, and many more. Although the launch of Android operating system has been nothing less than a massive gyration in the world of Information Technology and Telecommunication. But its usage and operations are still pretty new to majority of mobile users. You might also be on a similar ground. In such a scenario, it is recommendable that you opt for tech support.

Tech Support Solutions
By availing the services of tech support, you can find solutions to all your issues which you face while using your Android mobile. The Android Support services of tech support companies include, viz. Mobile Speed Up & Optimization, Battery & Power Saving, Mobile Internet & Networking, Data Backup & Restore, Mobile Office, Utilities, GPS & Location Based Services, Entertainment, Security, and many more.

Other than these, there are several other plus points of availing the services of tech support. You not only get solutions to your Android related problems, but also any kind of software issues related to desktops, laptops, their peripherals, or any other electronic gadget. Moreover, you get instant solutions to all the problems via remote PC support technology. You no longer need to run to your nearest service center, every time you face a problem with your Android device or computer. You just need to pick up your phone and give them a call. They will remotely access your device and repair it within few minutes. You can do this anytime during a day as their services are available round the clock, throughout the year. You might also be wondering about the cost, that it must be very expensive. But to your utter dismay, the cost of repairing via remote PC support is even cheaper than repairing your device from a service center. Lastly, you get to repair your device from expert engineers, compared to amateur technicians of ordinary service centers or onsite supports.

source : articlebase

Computer Support: A Comparative Study

noreply@blogger.com (Australia Blog) — Mon, 12 Sep 2011 11:54:00 +0000

Computers are electronic devices, which can store and process large volumes of data, with great speed and accuracy. All of us are pretty well acquainted with this definition of computer. But many do not know that this definition tends to vary with the passage of time. It might sound a little bit bizarre, but a deeper analysis will show that it is true.

A computer is a delicate and sophisticated electronic device, which needs regular care and maintenance in order to perform as per the above definition. 'Speed' and 'accuracy' are the prime virtues of a computer. But a computer tends to lose its prime virtues if its share of care and maintenance is neglected by the owner. But it is difficult for an amateur user to maintain and upkeep his /her computer on his/her own, as they require technical knowledge. Therefore, it is advisable that such an user should avail computer support service.

Importance of Computer Support

Most users are not aware of the importance of computer support. They treat it as an extra financial burden, which comes with the huge cost of buying a computer. Moreover, the warranty period served by the brand owners, gives them a false sense of security, due to which they do not bother to avail any sort of the same. But it is indeed more than just a necessity. It deals with, and resolves a lot of issues related to computers and its peripherals. Its versatile range of services include speeding up slow PCs, healing computers from virus and spyware threats, solving problems related to sending emails or attaching files with emails, issues with configuring internet setup, MS Office Support, XP Installation, Windows Vista Upgrade, Windows Vista Installation, Printer and Scanner issues, Parental Control, Data Backup, Wi-Fi Support, Windows 7 Support, and many more.

Types of Computer Support

In general, there are two types of computer support which users mostly avail, namely- Onsite Support and Remote Support/Online Support. For those who are not acquainted with these two terms, Onsite Support is the conventional support which is provided to the customer by the service provider, by physically paying a visit to the house of the same. Whereas, in case of Remote Support/Online Support, the service provider gets to share the customer's computer via the internet, and all the queries of the latter are solved through the same medium.

Advantages of Onsite Support

> Customer gets to converse with, and explain the problem to, the technician face to face.
> The technician also gets to resolve the issue more conveniently as he/she physically pays a visit to the customer's house.

Disadvantages of Onsite Support

> It is highly time consuming, as the customer needs to fix a date which is convenient to both the customer and the technician.
> As the technician pays a visit to the customer's house, the cost of servicing increases.

Advantages of Remote Support

> Customer gets instant solutions to all kind of technical problems. It also saves lot of valuable time.
> Services available 24X7
> Much cheaper than Onsite Support

Disadvantages of Remote Support

> Customer doesn't get to converse with the technician face to face. As a result, the customer may not be able to explain the problem properly.

Therefore, it may be concluded that if you are looking for instant, economic solutions, go for remote support. If money or time is not an issue, go for onsite support.

Article Source: http://goo.gl/od1c4

Find Linksys WEP Key

noreply@blogger.com (Australia Blog) — Thu, 08 Sep 2011 07:11:00 +0000

Linksys makes a number of wireless and wired routers for network users. When you set up your network, you may choose to use a WEP security key. If you have forgotten the WEP key and aren't sure how to locate it again, use the Linksys default IP address to access the security details. This will list out the WEP encryption for you to copy down or change.

Linksys tech support makes it easy for a user to actually solve a problem they are having with their device. In many instances, the network is setup and then maintained internally. There is no need for you to do anything with the device. It does all of the work for you. However, there are times that you may need to turn to tech support for additional aid. The good news is that if you have a Linksys wireless router, tech support is readily available.

Instructions

1. Open an Web browser and type "http://192.168.1.1" into the address bar. Press "Enter."

2. Enter in the username and password if you have created one. If you have never changed these settings, the username will be "admin" and the password will also be "admin." If this doesn't work, use "admin" as the username and leave the password field blank.

3. Click on the "Wireless" tab.

4. Select "Wireless Security."

5. Look under the WEP security setting. It will list the passphrase and give anywhere from 1 to 4 WEP keys that can be used.

The Importance of Technology and Technology News in Day to Day Life

noreply@blogger.com (Australia Blog) — Tue, 06 Sep 2011 10:05:00 +0000

21st century is a century of technological advancements. One cannot think to live without technology in this era. From children to youngsters and from old men to everyone; we are using technology in one way or another. Whether it is about turning on your room's light or moving from one place to another, we are using technology. People living anywhere on earth are using it for their comfort and ease. Apart from the aspect of comfort, one cannot ignore the fact that technology has also increased the performance of daily activities too.

Now you can travel faster and reach your destination in a very short span of time. The same technology is used to treat diseases that were not curable few decades back. Students use it to have the latest information, business corporates use it to make lives better; thus, this is a world of technological advancements and one cannot ignore them in anyway.

In this era, when we are so much dependent on technology, it is important to add here that we also need to keep ourselves up to date. For instance; if you are an internet user for 10 years and have not updated yourself with the latest trends, it would mean you are still not using the technology to its full strength. But how to get those tech related updates?

Many online websites and news agencies have been doing a lot to keep their audiences and readers up to date with the latest trends that are taking place on daily basis. The journey of computer turning into laptop and then iPad is one bright example of this fact.

But have you ever thought why don't you understand that famous website's tech news? The reason is that they use very professional and advance language in their news updates. So does this mean that tech related news is not for you? No it is not that! Technology news is for everyone. It is just that we have to find the right website. There are many websites doing this job in a fabulous way, you only need to search more. A good tech related website has all news updates in most simple and reader friendly manner so that even a newbie can understand. It is for this reason that these websites earn a worldwide repute.

Apart from just using simple language, a good website also understands the significance of technology in general and computer technology news in particular.

Article Source: http://goo.gl/FUBuz

Linksys Tech Support - Ways to use

noreply@blogger.com (Australia Blog) — Wed, 31 Aug 2011 06:07:00 +0000

Customers must have a way to get in touch with company representatives when they need support with a product or service. Advances in communication technology provide customers with technological options to meet their needs more effectively and efficiently.

1. Use online tutorials and step by step troubleshooting tools. Most problems can be solved by using the online resources available to users at the company's website. The company offers Linksys router setup help, troubleshooting and more.

2. Use the Cisco Network. You can troubleshoot as well as repair your network by following the instructions provided to you here. This information can help you to get your system setup, to use it, or to manage the network in any way.

3. Forums are a great resource for help, too. Managed by staff and plenty of other users, you can connect with others to get your questions asked. This is a bit less formal in terms of what you will do, but it can offer you one of the fastest answers to your questions.

4. Go for the live chat help or phone help. Perhaps the best way to get complex Linksys technical support is to use costumer service. The company is easily accessible through live chat or over the toll free phone numbers. This is an important place to register your product, check your warranty and get answers to your questions.

Enjoy Next Level of Computing With Online Technical Support

noreply@blogger.com (Australia Blog) — Mon, 29 Aug 2011 09:55:00 +0000

As of 2010, there are many online technical support service providers available to help computer users fix computer related problem. Many companies provide tech support for software and hardware products. Some companies even specialize exclusively in computer support, offering fixing and troubleshooting of computer problems.

Are you one of the many computer users, who need help with their computers? There is good news for you! The online computer support is able to help to you, and rectify all your problems. You don't need to go to your local repair shop and wait for them to identify and fix the problems for weeks together! The online support option is a great help if you are very busy and find it difficult to take your PC to the repairing house. Think about the ease of availing online technical support. It's instant, a phone call or a click away, and completely safe!

Wondering how to get online computer support?

Here are the simple steps:

1.First step is to go to a reliable PC repair expert's website. Companies, generally offer online tech support through instant messaging on their website. The good thing about this instant messaging is that you won't have any difficulty to understand their accents.

2.Then, the remote PC repair technician helping you on the website will ask if they can regulate your PC. It might sound impossible to you, but it is actually possible for them to remotely control your computer. To avail online technical support, you need to ensure that your PC has been configured to permit remote support. In case you are using Windows, the Remote Assistance should be turned on.

3.If you want, you can also view the entire process when a technician repairs your PC. In case, your problem is not resolved, you won't be charged even a single penny.

Article Source: http://goo.gl/w7fPf

Help Desk Support Issues

noreply@blogger.com (Australia Blog) — Fri, 19 Aug 2011 09:21:00 +0000

Everyone loves a help desk when they get what they want in a timely manner. But problems do ensue and clear constructs and rules should be developed to run a help desk for proper support. Issues from what products to support to hours of operation and monitoring progress are all part and parcel of any help desk support activities.

Scope of Support

The scope of support that any help desk can offer is a major issue. A help desk should be able to support specific software and hardware and make repairs within a relatively appropriate amount of time. A help desk should have a clear, well-defined range of products and services that they can support. When new products become available, notice should be given to the public or at least to product consumers of when support for an older product will end.

Help Desk Support Levels

Help desk support staff at larger institutions and companies like IBM range from level one to level three. Incoming calls or walk-ins are routed to a first level support person who gets their contact information and a general description of the problem. Product warranty is also checked at this time, if applicable. Calls then get routed to appropriate departments for level two product support. These staff either are familiar with their products or are competent at searching in-house databases for problem resolution. It is on to level three support for the most difficult or unusual problems.

Problem Escalation

When problems become too complicated for entry level staff to solve, a mechanism should be in place to hand off the problem to a more skilled work group, or a higher level of technical support. Problem escalation is an important issue that can quickly get out of hand when dealing with agitated and anxious customers. At the same time more qualified staff are trying to solve the problem, a duty manager should keep customers abreast of their progress. A plan should be implemented to call on outside consultants when in-house personnel cannot fix problems.

Metrics

Whether the help desk is newly developed or is well-established, periodic assessment should be made to determine if customer needs are being met and that enough employees are available to support products and services. Metrics are the statistical data that the support business keeps to show how they manage their resources and services. Computer databases can be designed to log the number of incoming calls, walk-in customers, and customer complaints. They can also log product names and services and the time it took for help desk personnel to resolve problems. Supervisors can run metric reports that show which products and services customers request most frequently. Metrics can also assist help desk support managers determine how to better utilize their resources.

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Technical Support Online | Next Level of Computing

noreply@blogger.com (Australia Blog) — Thu, 11 Aug 2011 06:13:00 +0000

As of 2010, there are many online technical support service providers available to help computer users fix computer related problem. Many companies provide tech support for software and hardware products. Some companies even specialize exclusively in computer support, offering fixing and troubleshooting of computer problems.

Are you one of the many computer users, who need help with their computers? There is good news for you! The online computer support is able to help to you, and rectify all your problems. You don't need to go to your local repair shop and wait for them to identify and fix the problems for weeks together! The online support option is a great help if you are very busy and find it difficult to take your PC to the repairing house. Think about the ease of availing online technical support. It's instant, a phone call or a click away, and completely safe!

Learn Tech support Instructions

1: Enroll in technical support classes at your university or, if you're not enrolled at a university, at your local community college. Schedule an appointment with an academic advisor to determine the level at which you need to enter, keeping in mind your existing skill set and competencies.

2: Pursue an entry-level technical support position with a company in your area. Given the nature of this type of position, the employer will only require scant experience with technical support and will provide on-the-job training to ensure you become skilled enough to help customers. Peruse your local classifieds and online job ads for listings.

3: Start an internship or apprenticeship program in the technical support field if you're a student and lack the time to pursue full-time employment, but also prefer to learn on the job rather than in the classroom. Although these types of positions might not pay much (or at all), they can lead to full-time job offers after graduation, saving you the strenuous job search.

Linksys Tech Support - Ways to Use

noreply@blogger.com (Australia Blog) — Mon, 08 Aug 2011 06:30:00 +0000

Linksys tech support makes it easy for a user to actually solve a problem they are having with their device. In many instances, the network is setup and then maintained internally. There is no need for you to do anything with the device.
Linksys offers numerous technical support options. Before you start to use them, you will need to have your Linksys admin code, which is provided to you when you purchase the device. It allows you into the administrative tools of the device. From there, consider your tech support options.

1. Use online tutorials and step by step troubleshooting tools. Most problems can be solved by using the online resources available to users at the company's website. The company offers Linksys router setup help, troubleshooting and more.

2. Use the Cisco Network. You can troubleshoot as well as repair your network by following the instructions provided to you here. This information can help you to get your system setup, to use it, or to manage the network in any way.

3. Forums are a great resource for help, too. Managed by staff and plenty of other users, you can connect with others to get your questions asked. This is a bit less formal in terms of what you will do, but it can offer you one of the fastest answers to your questions.

4. Go for the live chat help or phone help. Perhaps the best way to get complex Linksys technical support is to use costumer service. The company is easily accessible through live chat or over the toll free phone numbers. This is an important place to register your product, check your warranty and get answers to your questions.

In many cases, resetting your device is all you will need to do to get back online. In other situations, you may need a different type of Linksys router. However, if you find that this does not work, do not hesitate to contact Linksys support to provide you with guidance. The company works to make these devices as user friendly as possible. When you need help, though, there is help available to you from Linksys.

Computer Support of San Diego Expands San Diego IT Support !

noreply@blogger.com (Australia Blog) — Tue, 02 Aug 2011 06:28:00 +0000

Computer Support of San Diego announced today it has expanded IT Support in San Diego with new features being as part of San Diego IT Support offering.

Computer Support of San Diego announced today it has expanded IT Support in San Diego with new features being as part of the San Diego IT Support offering. In addition to the current features offered as part of San Diego IT Support, Computer Support of San Diego is now offering San Diego IT Services, San Diego IT Consulting and Hosted VOIP PBX.

Computer Support of San Diego has been providing San Diego IT Services and San Diego IT Consulting to businesses of all sizes since 1998. Their technology services integrate the industry’s best technologies for each customer’s specific need and back it up with industry leading support.

Because Computer Support of San Diego is a vendor-neutral resource, they are able to recommend best of breed technologies and solutions that have a proven track record, both as an entire solution and working in the context of each customer's business. Computer Support of San Diego IT Consultants have provided consulting services to hundreds of San Diego businesses. Some of these consulting services have included virtualization/consolidation assessments, business continuity (BC), disaster recovery (DR) planning, ITIL consulting and process improvement, data center optimization, data protection and storage assessments, as well as other IT strategic planning services. Computer Support of San Diego has saved customers millions in IT capital expenditures and process efficiency.

Computer Support of San Diego is also a leading provider of Hosted VOIP PBX systems. Although there are many aspects of this service that set Computer Support of San Diego apart from the competition, two notable aspects include the use of in house Network Engineering Services and the fact that the Hosted VOIP PBX system run Microsoft Windows Server. Computer Support of San Diego welcomes customers to discover the advantages of a Microsoft Windows based Hosted VOIP PBX.
Read more: http://goo.gl/w5ckM

Compaq Presario Tech Support FAQ

noreply@blogger.com (Australia Blog) — Fri, 22 Jul 2011 11:37:00 +0000

After joining the Hewlett-Packard franchise in 2002, Compaq has continued to enjoy healthy sales despite what the "Washington Post" has called a merger unmatched in "size and complexity." However, consumers who stayed loyal to Compaq cannot help but wonder what to expect from the company's tech support department. Compaq Presario users have many important questions that need answering to utilize the new joint HP-Compaq tech support system.

Product Registration

While product registration is not required for technical support, it is recommended. By registering, you can get "quicker and more efficient" support, according to HP. Additionally, Hewlett-Packard and Compaq products receive automatic alerts via e-mail, making it easier to stay up-to-date with important Compaq Presario support notices.

Tech Support Contact

For email support, you must go to the Compaq Presario "Email for Product Support" webpage. On this page, click on the exact model of Presario you are using to get the appropriate tech support email address

Read more: http://goo.gl/6WOxR

How to Maintain Your Computer

noreply@blogger.com (Australia Blog) — Mon, 18 Jul 2011 04:20:00 +0000

Taking care of a computer, like many things, requires some sense of what [should] be. These quick-to-read steps are elemental basics of any computer user's effective upkeep- whether a Microsoft employee or a beginning computer user.

Instructions

From the first time you start your computer, make sure you have a reputable antivirus/spyware program installed and active before going to ANY 2nd- or 3rd party sites. Regarding selection, while there are a few good free ones, and chances are your machine came with a temporary trial product, you may want to consider a 1 or 2 year product subscription.

Once you have done this, feel free to use whatever online programs you need to, but surf diligently and avoid unnecessary programs. Even reputable programs, if unnecessary, will bog down your computer, while obscure sites are more likely to give you adware. Keep your computer as clean and oriented-to-you as possible.

Use disk cleanup (located under start menu-accessories-system tools) and/or the control panel's "uninstall programs" tool often. These tools are not time-consuming, taking only a minute or so. Additionally, try to make use of the software that came with your machine, such as Windows Defender or your antivirus firewall.

Diagnose internet problems if prompted and clean your browser's cache weekly.In taking care of your computer you will gain your own insights into the world of computers that probably no one else ever will, since every machine is somewhat different.

These are the basic rules for taking care of your computer. Remember that a computer is - while perhaps not a living thing- a socio-technological construct designed partly for your contribution to society. Take breaks and let your computer rest. Do not use programs that over-stress your resources or cause the fan to go on high for more than a few minutes. The latter is very important. Clean your computer's physical surfaces based off manufacturer's instructions, and do not let food or liquid get into the keyboard. Make use of your warranty if you have one through online articles, online chat, or technical support. And lastly, have fun! Play games, watch the news, and use cutting-edge devices and utilities to connect with your friends and passions. Just take it in moderation session by session.

Read more: http://goo.gl/qpmbK

Computer Support - Why You Shouldn't Try it Yourself

noreply@blogger.com (Australia Blog) — Sat, 09 Jul 2011 08:22:00 +0000

The center of your media experience. Your number one tool in probably any business you work. The thing you spend hours and hours staring at every day. Your computer.

To say that computers are really important in the day to day life of most people would be an under exaggeration of incredible proportions. It doesn't matter if you use your pc to read news, write emails, video chat, keep up to date with your social networks, work, write, produce or create your computer powers and makes possible much of what you do every day.

That is why the health of your computer is so vital. Whether you are working with a desktop, a hand held, a laptop or a tower, if your pc isn't functioning possibly it could derail your entire day. Take a moment and think about it. Take one simple function that you do every day, like printing or connecting to the internet, and imagine how hard it would be for you if you were unable to perform that operation for a few days. Add onto that the frustration of not knowing what is going on.

There is a lot of advice on the internet for figuring out technical problems, but so much of it ends up being inapplicable since the original poster may be using a different operating system and certainly has a different hardware configuration. Following online advise presupposes, as well, that you can even access the internet and search for possible solutions to your problem. But what if your monitor won't even turn on?

As anyone who as ever worked in computer help or pc support can tell you, when you try to troubleshoot and fix your own problems you can actually further the damage or end up causing even more problems than you had to begin with. There are components necessary for the proper functioning of your system, like registry keys and other system files that can easily be disturbed if you don't know what you are doing.

So having someone who knows the ins and outs of desktop support is certainly beneficial. But taking your computer in to a pc or laptop support location can be frustrating and problematic. Not only do you have to power down and pack up your computer to take it in and wait anywhere from a few days to a few weeks for them to be able to get to it, but there is no guarantee that they will be able to duplicate the issue you were having at all, let alone fix it.

Computer support that you can access either online or by phone becomes a quick and reliable service you can turn to for any type of computer problem. Tech support service plans usually cover everything from computer help and virus removal to printer problems and the ever persistent malice of malware. So no matter if your issue has to do with hardware, software, drivers or peripheral devices, having someone to call who can talk you through the process of identifying and fixing the situation is invaluable.

Inspired from article: http://goo.gl/AH6hK

How to Fix Slow Computer

noreply@blogger.com (Australia Blog) — Thu, 01 Apr 2010 11:45:00 +0000

This blogs provides computer troubleshooting tips to fix your slow computer online. Some time you facing computer slow problems. To fix this computer problems follow the steps given below:

1. Make sure your computer has at least 500MB of free hard disk drive space. If your computer has less than 500MB free, it may cause the computer to operate more slowly. Additional information about regaining hard disk drive space can be found on document CH000528.
2. Run Microsoft Scandisk and Defrag on the computer. Additional information and help with these commands can be found on our scandisk page and our defrag page.
3. Close any programs that are running in the background, and/or disable background programs from automatically loading each time your computer boots. Information about doing this can be found in document CHTSR.
4. Click Start, Search, and click For Files or Folders. In the search window, search for files named *.tmp and make sure you are searching or looking in the local C: drive. Once search has completed, delete any files found.
5. Ensure that no errors or conflicts exist in the Device Manager.
6. Make sure Windows XP is up to date by checking Microsoft Windows update page. Additional information about updating Microsoft Windows can be found on document CH000545.
7. Delete all files in your Windows Prefetch directory. These files can lower overall system resources if loading programs no longer being used. See our prefetch definition for additional information about prefetch.
8. Ensure your computer has the latest drivers for the hardware devices installed in your computer. See document CH000546 for additional information on what drivers should be updated on your computer.
9. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program, you may wish to consider installing a program to make sure no viruses are causing your problems. Information about updating your antivirus program can be found on document CH000533 and information about what antivirus programs are available can be found on document CH000514.
10. If your computer has worked fine in the past but recently has been experiencing this issue, run the System Restore option to restore the computer to an earlier date. Information about how to do this can be found on document CH000589.

If you have any issue and need additional computer support than contact to pc technician online.

How to Create Setup Disk for Windows XP

noreply@blogger.com (Australia Blog) — Tue, 30 Mar 2010 15:47:00 +0000

This post provides tech support and tips to create windows XP bootable disk. Some time you need to create Setup disk for windows XP but are facing problems with windows XP, to make setup disk follow below given instruction.

When you download the Setup disks, the download contains only one large program file. When you run the downloaded file, it extracts the files. You receive the following prompt:
This program creates the Setup boot disks for Microsoft Windows XP. To create these disks, you need to provide 6 blank, formatted, high-density disks.
Please specify the floppy drive to copy the images to:
Type the drive letter for the floppy disk drive (this is typically drive A). After you type the floppy disk drive letter, you see the following prompt:
Insert one of these disks into drive drive letter:. This disk will become the Windows XP Setup Boot Disk.
Press any key when you are ready.
When you press a key, the downloaded file starts extracting and copying the files. Continue inserting the blank disks as you are prompted to do so until all six disks are created. If the process is interrupted you must run the downloaded program file again to create all six disks.
Make sure to label each disk appropriately with the number that is specified by the program. You will have to use the disks in the correct order during the Setup process.

If this is sufficient to fix your problem get the help and support from expert pc technician

Technicians Provide Tech Support to Diagnose Computer Issues

noreply@blogger.com (Australia Blog) — Wed, 24 Mar 2010 17:20:00 +0000

Tech support precisely refers to offer assistance to the computer users for resolving various problems and issues. It can be provided either online or on-site. Tech support is required when your system is not functioning as expected. Some of the common issues with computers are enlisted as:

Computer is taking much time in saving and opening files
Computer gets freeze
Blue screen error
Computer automatically reboots or turn itself off
Any software is not working
No sound from speakers
Hard disk failure
Any driver issue

There can be many other issues with computers. When you face any issue with your system, then you require remote support from a service provider.

You can take computer help and support from any service provider of your choice. A number of technical service providers are available, who offer online technical support to their customers. Online computer support is more beneficial as compared to on-site tech support. The main reason behind this point is the availability, because you can receive online technical help irrespective of your location. But this is not the case with on-site computer help.

You can receive online technical support at a lower price than on-site tech support. In online computer support, you just have to pay once and you can access unlimited services for a fixed time. In online remote support, you just have to sit in your home or in office and your issue gets resolved through the Internet.

When you will take online support from a service provider, then your system should have an Internet connection. When you face any technical issue, you will contact your service provider, and then one of the technicians will access your system after getting your permission.

Technician will diagnose your issue and will resolve it through the Internet. Some of the services offered through online tech support as enlisted as:

Installation of new software
Configuring settings for Internet, e-mail and Office suite
Removal of malicious software
Troubleshooting
Installation of antivirus and antispyware
Windows upgrades

Along with all these above mentioned services, various other services are offered through online support. So, it is viable to say that online technical support is better than on-site tech support.

Know How to Get HP Product Support

noreply@blogger.com (Australia Blog) — Tue, 16 Mar 2010 10:00:00 +0000

HP is one of the world’s largest IT Company, which manufactures a wide range of computing, data storage, hardware and software etc. It offers a wide range of products ranging from Desktops, Workstations, Notebooks, Printers, Scanners, Monitors, Servers and Software for which HP suppor t is necessary is necessary to keep the device up-to-date.

Recently, I bought a HP printer. While trying to install it on my computer, I faced several technical issues with it like the most common issue of hardware and software compatibility, and printing issues etc. On installing the device driver for the printer on my PC, it showed some errors. I tried to solve the issue on my own but could not succeed in doing so. I even tried to find all the possible solutions for installing the printer on my Windows computer from the Internet and got to know about a remote technical service provider company, iYogi, which holds expertise in providing technical solutions related to a wide range of brands like Microsoft, HP, Dell, Toshiba and Acer etc.

Their highly skilled Microsoft Certified tech experts resolved the printer driver related issue instantly. On asking about the problem, the tech expert explained that the problem is due to incompatible printer driver and improper installation steps. Now I am able to detect and install the printer software on my own.

Features

Remote tech support provider offers a wide range of services ranging from PC optimization, PC repair, printer repair, troubleshooting software and hardware issues related to printers, installation and uninstallation of software like printer driver etc.

Usability

The use of online tech support cuts down the need of carrying the hardware to any service center or any other location. The tech experts will diagnose and troubleshoot all the issues related to your computer and other hardware devices like printers, and scanners etc.